IBM Lab Services Reviews & Provider Details

I appreciate the local response and how they treat us, it's really nice. They use a nice methodology, always trying to be in touch, and if something goes wrong, they try to help. The deep knowledge about their own platform is valuable, especially because these are niche technologies. Their assistance in providing the first step in a greenfield platform was helpful. Review collected by and hosted on G2.com.

I think that sometimes the scope and the pre-work required to set up goals and expectations in the presales teams must be improved. Although IBM Lab Services are really nice, they sometimes arrive at the project with the wrong information because the presales team, the Expert Labs sales team, and the engineering team are not really in touch with the products and our reality. Review collected by and hosted on G2.com.

What we highlight most about IBM Lab Services is their quick response and the closeness they maintain throughout the process. The team is always very present, quickly understands our needs, and accompanies us practically to solve technical challenges. Thanks to this, the work becomes much more agile and effective. Review collected by and hosted on G2.com.

So far, we have not found any significant negative aspects. The experience with IBM Lab Services has been very positive, both for the support and for the speed and willingness of the team. As an opportunity for improvement, there is always room to continue optimizing coordination and response times as requirements increase. Review collected by and hosted on G2.com.

What I value most about IBM Lab Services is their deep technical knowledge of the IBM OpenPages ecosystem. They not only know the product perfectly, but they also know exactly how to translate it into the operational reality of our business. They have an advanced understanding of how to efficiently interconnect multiple GRC modules. Faced with any challenge or complex configuration requirement, they always offer efficient and well-structured solutions. Review collected by and hosted on G2.com.

Overall, the experience has been excellent. If I had to point out an area for improvement, I would like the visual presentation and the look and feel of the final reports to be more modern and intuitive. Although the data accuracy and technical performance are impeccable, a reporting interface with a more updated aesthetic design would make the executive dashboards even more appealing to senior management. Review collected by and hosted on G2.com.

Their problem-solving ability, the proactivity of the technicians, and their knowledge in the field. Additionally, the ease with which issues can be escalated to increase their treatment priority. Review collected by and hosted on G2.com.

Many of the improvements to the analyzed defects must be uploaded to the community to be voted on, and then potentially implemented. It would be convenient if the improvement proposals for confirmed platform defects were adopted transparently, without having to be submitted to a community vote and having the prerequisites to be addressed. Review collected by and hosted on G2.com.

The closeness and daily contact we have in the face of any inconvenience, along with the ability to resolve it with different teams. Review collected by and hosted on G2.com.

Nothing in particular to highlight. I am very satisfied with the service provided. Review collected by and hosted on G2.com.

The ability to work as a team, the willingness, respect, and friendliness to tackle daily tasks with a high level of professionalism from the entire team. Review collected by and hosted on G2.com.

Honestly, the team worked very well. As constructive criticism, I could say that on some occasions (which were few), the time to solve a problem was longer than we were used to, probably due to the team's demand from other clients. I think this should improve to avoid overloading the team assigned to a client. Review collected by and hosted on G2.com.

We rely on services that truly provide us with an efficient business tool. Review collected by and hosted on G2.com.

More detailed documentation, with a better approach for those without experience with the tools. Review collected by and hosted on G2.com.

I highlight the quality of the explanations, the usefulness of the examples presented, and the willingness and availability to resolve doubts. Review collected by and hosted on G2.com.

The overall experience was very good and I have no significant negative points to mention at this time. Review collected by and hosted on G2.com.

I highlight the willingness to help and the knowledge in technical matters. Review collected by and hosted on G2.com.

It would be ideal if they had team members who speak Spanish. Review collected by and hosted on G2.com.

We used IBM Lab Services to install a product in our infrastructure, and at the end of the implementation, they trained us, everything was excellent. It was a real pleasure working with them. IBM Lab Services provides a place to work specifically with the product specialist. We have installed Flash Copy Toolkit, which allows us to take backups directly without interrupting operations. The team, from the Project Managers to the specialist, did a great job. I enjoyed the in-person training at IBM Catalinas, where we were received in the best possible way, and it was very impactful as we clarified many doubts about the product. The technical and human aspect of the service was superior; they provided us with a complete service. Review collected by and hosted on G2.com.

nothing, the reality was all perfect Review collected by and hosted on G2.com.