Best Contact Center Software with Persistent Data Capabilities
Benefits of Contact Center Software with Persistent Data capabilities include: Maintains and shares information across channels and agents as the case progresses.
Below are the top-rated Contact Center Software with Persistent Data capabilities, as verified by G2’s Research team. Real users have identified Persistent Data as an important function of Contact Center Software. Compare different products that offer this feature so you can decide which is best for your business needs.
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social
Users: Sales Development Representative, CEO · Industries: Computer Software, Information Technology and Services · Market Segment: 53% Small-Business, 40% Mid-Market
User Sentiment
Users like Aircall's user-friendly interface, easy setup, seamless integration with CRM tools, and features such as call recording, analytics, and transcriptions. Reviewers experienced occasional issues with call quality, slow loading times, limited customization options, and some found the initial setup and integration with certain platforms challenging.
CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu
Users: CEO, Account Executive · Industries: Computer Software, Information Technology and Services · Market Segment: 64% Small-Business, 32% Mid-Market
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Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re
Users: Supervisor, Team Lead · Industries: Consumer Services, Computer Software · Market Segment: 60% Mid-Market, 20% Enterprise
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves
Reviewers frequently mention the platform's ease of use, robust reporting capabilities, seamless integrations, and the ability to customize and modify call routing based on specific needs. Reviewers mentioned issues with the user interface, occasional glitches and connectivity problems, limitations in certain features without customization, and challenges in analyzing the comprehensive range of data available.
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste
Reviewers appreciate JustCall's user-friendly interface, reliable call handling, seamless CRM integration, and valuable features such as call recording, automatic logging, and analytics that improve productivity and customer service. Users mentioned issues with inconsistent call quality depending on internet strength, complex advanced features, high pricing for small teams, and occasional delays in loading reports or notifications.
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c
Industries: Computer Software, Information Technology and Services · Market Segment: 50% Mid-Market, 35% Enterprise
DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns.
Rated #1 for Quality of Support, Ease of Admin, Perform
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu
Users: Customer Service Representative, Supervisor · Industries: Consumer Services, Information Technology and Services · Market Segment: 52% Mid-Market, 34% Enterprise
Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale.
The
Users: Associate, Assistant Manager · Industries: Financial Services, Hospital & Health Care · Market Segment: 62% Mid-Market, 28% Small-Business
CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer an
Users: CEO, Manager · Industries: Information Technology and Services, Marketing and Advertising · Market Segment: 74% Small-Business, 22% Mid-Market
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Man
Industries: Information Technology and Services · Market Segment: 44% Enterprise, 32% Mid-Market
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep
Industries: Information Technology and Services, Computer Software · Market Segment: 52% Mid-Market, 28% Small-Business
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It emp
Users: Operations Manager · Industries: Financial Services, Information Technology and Services · Market Segment: 55% Mid-Market, 35% Small-Business
User Sentiment
Reviewers like the user-friendly agent workspace, intuitive analytics, easy navigation, and the ability to manage multiple communication channels in one place, along with the software's ability to automatically evaluate performance and the robustness and reliability of the system. Reviewers experienced issues such as slow system response, occasional lags or freezes during peak hours, difficulty in navigating the email function, inaccurate translations, dropped calls, and a lack of direct phone support, along with challenges in user account creation and onboarding.
3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c
Users: IT Manager, Systems Administrator · Industries: Information Technology and Services, Telecommunications · Market Segment: 50% Mid-Market, 43% Small-Business
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