Reply Reviews & Product Details

Reply.io is extremely helpful in performing pre-planned outreach for any number of people. I use this ranging from every day to nearly every day as I am a primary person in managing mail merges via Reply.io; the things that I regularly do include setting up sequences, checking for delivery, open, and bounce rates, getting reports, and exporting from time to time lists of people I have imported among many other things; I am able to do these actions intuitively. Its many features help me prevent repeat outreach by showing the people I have already imported in the past, see what campaigns I have added them to, and many other things. The platform also allows me to manage several email accounts. Instead of switching accounts in Outlook, I can send emails with a lot fewer clicks with Reply.io. One of the best features of Reply.io is also their very responsive live chat (with real staff when AI can't provide the answer that I need); it has saved me a ton of time figuring some things out and they would even follow up a few times after answering my questions to ensure I got concerns resolved. I and I appreciate the accessibility of data related to various touchpoints. Additionally, the scheduling features are quite useful; I highly recommend for outreaches targeting potential leads in Europe. Review collected by and hosted on G2.com.

I generally don't dislike anything about Reply Review collected by and hosted on G2.com.

Reply.io helps organize outreach in one place and automate sequences that would otherwise take a lot of time to manage manually. I appreciate that the interface is pretty straightforward once you get used to it, and it does a good job of keeping contacts and tasks structured. It also integrates with other tools without much difficulty, making it usable for day-to-day use. Review collected by and hosted on G2.com.

Some parts of Reply.io feel a bit clunky or outdated compared with other outreach platforms. The reporting can be limited at times, and certain features take longer to learn than expected. It works overall, but I’ve found myself needing extra steps or workarounds to get the results I want. It’s not bad, just not the most seamless experience. Review collected by and hosted on G2.com.

I appreciate Reply as a single solution that addresses multiple needs by functioning both as a sales engagement tool and a CRM, which helps me manage sales processes seamlessly. The tool’s built-in features, such as the AI chatbot and the capability to smoothly transfer to the support team, are instrumental in resolving issues efficiently, ensuring I stay productive without unnecessary delays. Even though there is a learning curve, I find it manageable, which is a significant advantage. Additionally, I find the setup process straightforward, aided by informative webinars and clear platform instructions that facilitate a seamless onboarding experience. Review collected by and hosted on G2.com.

I feel like I don't always have good control over how the sequences are executed once they're launched. Specifically, it is difficult to determine the exact number of contacts that will be contacted on a given day, especially when running multiple campaigns or multiple sequences simultaneously. Review collected by and hosted on G2.com.

Reply.io makes outbound outreach incredibly easy. The multichannel sequences and strong deliverability tools save us hours every week, and the AI personalization helps us scale without losing the human touch. It’s one of the most efficient sales engagement platforms we’ve used. Another great thing about Reply is their customer support - consistently fast and very friendly. Review collected by and hosted on G2.com.

The only thing I dislike is that there’s no dedicated outbox view. I can see all incoming messages in the unified inbox, but I can’t easily view all sent emails in one place, which would make tracking recent outreach much simpler. Review collected by and hosted on G2.com.

I really like how Reply offers an email warm-up tool that helps us prepare our inbox for sending emails at higher volumes, which is particularly useful for our small team operating with a seasonal sales cycle. This feature ensures our domain remains in good health, supporting our business development representatives as they come on board. I appreciate the ease of integration with tools like Pipedrive and Apollo, making it straightforward to manage different parts of our sales process seamlessly with Reply. Additionally, the verification of emails has been incredibly beneficial to ensure that we communicate with legitimate addresses, reducing the risk of being flagged as spam. This not only aids in maintaining our reputation but also ensures that our outreach reaches real potential clients effectively. The intuitive nature of Reply made it easy for me to get onboarded as a new employee, as it was straightforward to understand and use. Review collected by and hosted on G2.com.

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I love the phenomenal support team at Reply. They reply very quickly and are always helpful, resolving lots of issues for me with their friendly demeanor. I especially appreciate the individuals like Iryna and Maria who stand out in their support. If I encounter an issue or if I'm unsure about something, they respond promptly, saving me a lot of time. The chatbot feature is quite effective, but when I need assistance from a human agent, the team investigates thoroughly, providing answers tailored specifically to my platform setup. Moreover, the ability to manage multiple clients on a single platform and easily swap between workspaces is a huge benefit. With one subscription, I can onboard unlimited clients, making it a cost-effective solution compared to other options like Instantly. The seamless integration with tools like make.com simplifies my workflow. Overall, Reply's platform is more capable, offering more features and an easier, nicer user experience. Review collected by and hosted on G2.com.

I'm a little bit confused about how many emails are going to be sent each day, and each campaign has a daily limit and the spacing between steps will impact how many emails will be sent. Review collected by and hosted on G2.com.

I find Reply to be invaluable for our outreach efforts due to its seamless communication capabilities, which significantly enhance our interaction with potential partners. The customization of campaigns allows us to tailor our strategies effectively, meeting our unique needs with ease. The customer support provided by Reply is exceptional, consistently offering helpful and timely assistance, which contributes significantly to our positive experience. Iryna and Maria and George in particular have provided great responses. Additionally, the overview of statistics it offers is crucial for our analysis and helps us to assess the success of our outreach campaigns efficiently. I particularly appreciate the triggers feature and the ability to customize tags for each contact, as these tools make it simpler to filter data and evaluate the outcomes of our outreach efforts. The appealing interface and the API integration with Reply are major advantages, making it a superior choice compared to our previous solution. Moreover, the initial setup of Reply was surprisingly easy, facilitating a smooth transition and quick adoption of the platform by our team. Review collected by and hosted on G2.com.

I find that Reply could offer more flexibility with the triggers and stages of the contact. Currently, I believe there are some workarounds required to achieve the desired structure for campaigns. Having more options and flexibility in setting up the stages and triggers in a campaign would significantly improve its usability. Review collected by and hosted on G2.com.

I love how Reply automates multichannel outreach, efficiently handling communications across LinkedIn, emails, and SMS, which is essential for me to maintain a strong presence across various platforms. This feature allows me to connect seamlessly with my ideal candidate profiles, using the diverse channels of outreach available in Reply. The voicemail drops on LinkedIn are particularly valuable as they enhance my interaction, making it feel more personal and direct. These robust automation features have made Reply an indispensable tool in streamlining and optimizing my outreach efforts, allowing me to engage effectively with potential candidates or clients across multiple communication mediums. Review collected by and hosted on G2.com.

Their tech support is very slow, and it's frustrating that it takes a minimum of twelve to sixteen hours to get a response due to their support being based in Ukraine. This delay is exacerbated by the time zone difference, causing issues to drag on for multiple days. The lack of local tech support presence compounds the problem. Additionally, their HubSpot integration isn't native, leading to incomplete data transfers and significant lag because it relies on a bolt-on solution through their API. This makes the integration experience mediocre. Switching from an individual to an agency plan is also cumbersome, requiring a complete rebuild rather than a simple transition. Overall, it feels like I'm paying to fix problems rather than effectively launching my solutions. The initial setup of Reply wasn't easy, adding to the overall cumbersome experience. Review collected by and hosted on G2.com.

Reply.io offers a wide set of outreach options across different channels. What our team values most is the ability to run automatic LinkedIn steps as part of a full multichannel sequence without disrupting anything. That’s a huge bonus compared to many other platforms. The sequencing logic is flexible, reporting is clear, and there are plenty of ways to scale campaigns. Their support team is also responsive and quick to help whenever needed. From an operations perspective, the ability to impersonate users and see what’s happening in their accounts directly is a big advantage for managing processes efficiently. Review collected by and hosted on G2.com.

Sometimes the platform feels a bit overwhelming because of how many features it has, and it takes time for new users to get comfortable. A few things work differently compared to other tools, so there’s a learning curve. Building long or complex sequences with multiple branches can be tricky, and we’ve found the filtering and browser extension could still be improved. Review collected by and hosted on G2.com.

I appreciate Reply for its ease of setup, which makes it very user-friendly right from the start. The seamless integration with our existing tech stack is outstanding, as it allows for efficient pipeline building and outreach processes without any hassle. This compatibility ensures a smooth workflow and enhances our team's productivity significantly. The ease of setting up the system means we can focus more on our goals rather than technical challenges, and this aspect really stands out as a strong point of the product. Review collected by and hosted on G2.com.

I find that while the API of Reply is solid, it lacks access to a broader range of data points and features, limiting its full potential. Additionally, the AI voice feature needs improvement to meet my expectations and be truly effective. Review collected by and hosted on G2.com.