Paycom Reviews & Product Details

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I'm really frustrated with Paycom because it creates more problems than it solves. The system is buggy and things break randomly, so I'm always dealing with unexpected issues when staff come to me with problems. For instance, changes in employee profiles aren't automatically updated as you'd expect, leading to tons of extra work like manual corrections and internal audits. There's no test environment either, and it feels like features that could be really helpful are added too late. Plus, their support isn't great. I feel like we're paying a lot just to be part of their user experience team. It also doesn't integrate with any other tools, which is another big downside. Setting it up was a nightmare, especially since Paycom doesn't offer any on-site support to help you understand the system. Overall, I wouldn't recommend it to anyone. Review collected by and hosted on G2.com.

Paycom has made timeclock and payroll processing more straightforward for us, and given our employees easier access to related documentation. Review collected by and hosted on G2.com.

Nearly everything else about the system is patently awful. We are a lean team and are in this tool every day, and we still cannot get it to work for our needs, which Paycom has been unresponsive to when we express that concern, to the point we are likely reverting to the tools we used before the implementation. In fact, during sales and implementation, we were told things that the system could do that it absolutely cannot do, and feel like we were sold vaporware.

This tool is at least 20 years behind the competition in this space, and is not terribly concerned with closing that gap. The ATS in particular is antiquated and possesses absolutely none of the features of a modern ATS. The UI is unintuitive and often takes 10 steps to do what can be done in two - I know because the three other tools I've used in the last five years can do it in two (or fewer).

The implementation was also concerning. I asked why we weren't running a parallel payroll with our old system before implementation and was told "that's not how we do it". Fortunately, we ran an off-cycle payroll before our main one to find the *dozens* of problems that would have surfaced in the main payroll. And when we flagged these, there was a total lack of urgency on Paycom's part. They wanted us to run the payroll and fix the problems after, but then we would not have been certain they were fixed before running our main payroll.

Support is responsive, but does not take the time to understand the core question before answering reflexively. And when they respond, you get the company line, not the solution to your problem. Review collected by and hosted on G2.com.

I use Paycom for checking my schedule and payroll, and it's really useful for communicating with management and coworkers. It gives everyone a heads up about what's happening, so we're not left wondering about the next move. I find it very easy to use and understand, making communication with everyone smooth. I like how simple it is; you really only need to explain it once, and within a few taps, you know what to do. I also appreciate the ability to make company announcements, like for birthdays, which allows for widespread communication with anyone. Review collected by and hosted on G2.com.

The looks aspect of it could be a little better, but everything else worked fine. Very little help needed once I knew why tabs actually located Review collected by and hosted on G2.com.

I really like how Paycom lets me log in as an employee and as a supervisor through separate accounts. I also like that I can find all of my company’s resources in Paycom whenever I have a question. If there’s something I need answered that I can’t find there, it lets me use the directory to locate the right HR person. Review collected by and hosted on G2.com.

The most disappointing part of Paycom for me is the lack of education and familiarity I personally have with the program itself. There are so many features and tools available to utilize, but I feel like the company I work for only chooses to use certain aspects of Paycom, which makes it harder for me to fully understand and take advantage of everything it offers. Review collected by and hosted on G2.com.

Paycom offers a wide range of features, depending on which products you need to use. At our company, we transitioned to this system for scheduling, applicant tracking, and also for invoicing and payroll. Review collected by and hosted on G2.com.

Paycom is a cookie-cutter platform, and it can be difficult to tailor for certain companies that need more advanced settings and reporting. This can be challenging and may require a workaround, which takes extra time out of someone’s daily workday just to generate a report that should only take seconds. The metrics can also be skewed at times, and it can take a while for your account rep to respond or fully resolve the issue. I use this system daily, and the integration is still not up to standard. I wouldn't say it's easy to use, since you have to navigate multiple screens to find what you need. Also, the implementation was very quick, so they can start billing. Overall, i wouldnt suggest this system Review collected by and hosted on G2.com.

I love everything about Paycom. I highly recommend them for anyone who is lookking for a good payroll servicing. I use it every day for what I do. It is userfriendly and when I am in need of assistance, I just call paycom and I have a dedicated team of support to assist me. They have good options to run reports and very easy to locate things. Review collected by and hosted on G2.com.

I don't have any dislikes with Paycom, in fact, I highly recommend this system if you are looking for a good payroll processing. They are way better than ADP! Review collected by and hosted on G2.com.

I like how Paycom puts all of my needs in one location, making it very convenient. The AI helper is great because I can ask it anything, and it automatically takes me to where I need to be, which really helps with my questions. When I'm clocking in, the mobile app shows it as the first thing, which makes getting into work very easy. I also appreciate the integrated pay change feature, which shows me the differences in where my pay is and how it's different, including taxes or deductions. The initial setup was incredibly easy, and my company got tools to check on my progress. Review collected by and hosted on G2.com.

Nothing its amazing Review collected by and hosted on G2.com.

My favorite aspect of Paycom is the ability to manage the full employee lifecycle in one place. From recruiting and onboarding to payroll, benefits, and terminations, everything connects, which helps with compliance, minimizes errors, and saves a tremendous amount of time. Review collected by and hosted on G2.com.

One challenge with Paycom is that because it’s such a comprehensive system, there can be a steep learning curve for new users. Some processes, like navigating certain reports or updates, can take time to master. That said, once you’re familiar with it, the efficiency gains are significant. Review collected by and hosted on G2.com.

I like being able to access Paycom easily from my mobile device and handle problems efficiently when needed. Paycom has a very intuitive system that is easy to use. The app offers me to use Paycom as a manager on my phone, so if I am not by my computer, I can still reach out to employees and make sure questions are answered. Additionally, the experience with Paycom has been great because we have a designated team for implementation and then get transferred to a full-time team. The Paycom employees are stellar, and we always receive help in a timely manner to complete tasks. Review collected by and hosted on G2.com.

The system is intuitive after some experience, but at first it can seem like a lot of information and categories while navigating the website the first few times. Review collected by and hosted on G2.com.

The name, its good name, but that's abour it. Review collected by and hosted on G2.com.

Title: One of the Most Overengineered and Costly Payroll Platforms We’ve Used

Paycom turned what should be a straightforward payroll process into a time-consuming, expensive, and frustrating experience. The platform is unnecessarily complex, unintuitive, and clearly built around Paycom’s internal structure rather than customer efficiency.

Instead of saving time or reducing cost, Paycom significantly increased both. Routine payroll tasks required excessive steps, constant oversight, and avoidable administrative effort. What was positioned as a modern, all-in-one solution functioned more like a system that demands full-time attention just to keep payroll running correctly.

Pricing was quoted based on a weekly payroll assumption, yet the agreement itself does not clearly restrict payroll frequency. Despite this, any attempt to reduce cost or simplify operations exposed how rigid and inefficient the system truly is. The effort required to make basic operational adjustments was disproportionate and unreasonable.

The contrast became obvious immediately after switching to another payroll provider with comparable features. Payroll that previously took unnecessary time, effort, and explanation became simple, fast, and intuitive — highlighting just how overcomplicated Paycom is by design.

Paycom may be tolerable for very large organizations with dedicated payroll teams and high tolerance for complexity. For companies seeking clarity, efficiency, and cost control, this platform delivered the opposite and proved to be a costly mistake. Review collected by and hosted on G2.com.