G2

Yaroslav K.

Web Developer

Small-Business (50 or fewer emp.)

5/20/2018

"Best CRM solution for a medium size corporation "

4/5

What do you like best about Bitrix24?

*UI

Since I started working in Bitrix24, their UI has changed a lot and has become more user friendly. At first it was a bit complicated, but the team is working a lot to make it user-friendly. I can see the work

*Functionality

Bitrix24 has a lot of great features, but its biggest advantage that I have used is an all-in-one solution. We have a chat there, can work with deals, create schedules, assign tasks with ease and track progress on specific work with history and recent actions taken by the responsible person

*Customization

Even in a free plan, bitrix24 leaves a lot of space for adjusting the platform to the companies approach. you can create teams and spaces and plan sales and development processes

*Ad-dons

Bitrix24 has its own marketplace where you can set integration with many services, like mail chimp or a certain work process optimizer. Review collected by and hosted on G2.com.

What do you dislike about Bitrix24?

*slow

Being a power house CRM system, bitrix24 is sometimes slow, although I can see that bitrix team is working to improve it.

*updates

I also don't believe that their approach to upgrades is comfortable. Even though it does not take much time, but once in a while, the whole service goes down displaying that it is updating and you need to wait. This sometimes can slow work of the department and cause problems Review collected by and hosted on G2.com.

Recommendations to others considering Bitrix24:

*Define your workflows and then it would be very easy for you to implement them in the Bitrix24 CRM Review collected by and hosted on G2.com.

What problems is Bitrix24 solving and how is that benefiting you?

In my team, we used Bitrix24 to work with new leads and organize work in sales department. Also, we are aiming to transfer all the processes there due to rich statistics and flexibility of the platform. Review collected by and hosted on G2.com.