--- title: Bitrix24 Reviews meta\_title: 'Bitrix24 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 609 reviews by the users' company size, role or industry to find out how Bitrix24 works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 609 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Bitrix24 Reviews & Product Details Visit Website Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place. * * * Product Website Bitrix24 Seller [Bitrix24](https://www.g2.com/sellers/bitrix24) Discussions [Bitrix24 Community](https://www.g2.com/products/bitrix24/discuss) Languages Supported German, English, French, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Vlad K (Digital Marketing at Bitrix24) Show More ## Pricing Pricing provided by Bitrix24. ### Free Edition Free [ View More Pricing Information ](https://www.g2.com/products/bitrix24/pricing) ## Bitrix24 Integrations (28) What do users say about integrations? 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LK Lily K. Onboarding Specialist Small-Business (50 or fewer emp.) 4/15/2026 "All-in-One Platform, But Too Many Function Issues" 1.5/5 What do you like best about Bitrix24? That it is an all in one business platform, we are able to integrate with other platforms and update on features to specifically work best for us. The lay out is okay, it stores information well, such as files, calls, chats ect Review collected by and hosted on G2.com. What do you dislike about Bitrix24? It has alot of issues, functions not always working properly, due to to the complexity of the software. Trying to create updates are time consuming and usually always end with other functions breaking or it going down temporarily. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? It puts everything in one system, which is efficient and effect. Each client card contains all the information required for each department in one place. Its stores information well with easy access Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-12631357/official_response/edit) Thank you for taking the time to share your feedback and experiences with Bitrix24, Lily! Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. Current UserValidated ReviewerSource: Organic ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 3/18/2024 "Not a plug and play crm system" 1.5/5 What do you like best about Bitrix24? Drag and drop is nice but there are too many menus. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? Too many colours are not easy on the eye. Need professional help to set it up. Extra cost. Britix provides ZERO HELP. Not user-friendly. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? No benefit at the moment as I cannot easily add contacts or set it up for the business without paying for so called Britix assistance. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Oleksii P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oleksii P.") OP Oleksii P. Business Development Manager (Acronis) Small-Business (50 or fewer emp.) 10/15/2022 "Awful experience" 2/5 What do you like best about Bitrix24? There is a Kanban-like board for our deals. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? Overloaded interface and settings, you need to waste a lot of time to adjust your workplace Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? On my work I use Bitrix as a CRM system Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![prateek b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "prateek b.") PB prateek b. Full Stack Developer @ Capgemini Small-Business (50 or fewer emp.) 3/1/2022 "Complicated project management tool for beginners" 1.5/5 What do you like best about Bitrix24? The chat feature is ok, users can easily share files and drag and drop images. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? It's very complex for new users, the user interface is laggy and not user-friendly. New users get frustrated using this for the first time. Other simple tools like slack, Trello is way easier than this tool.Horrible support Review collected by and hosted on G2.com. Recommendations to others considering Bitrix24: I would not recommend this to anyone, especially for freelancers. this will consume your time to explore its confusing user interface. simple things like logging time will be time-consuming. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? working for a company as a freelancer, using their Bitrix24 platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tomo S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomo S.") TS Tomo S. Senior UX Researcher Mid-Market (51-1000 emp.) 10/21/2021 "not very intuitive software" 2/5 What do you like best about Bitrix24? It is a good idea to have project management software, and Bitrix does do the basic job of tracking hours, tracking tasks, tracking projects, measuring productivity, among others. The community/group board feature on the homepage is nice in that you can interact with colleagues and even shows your colleagues' birthdays. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? There are so many things I dislike! 1. At the top of the page, where you turn on and off to track hours, when you aren't tracking hours, the section keeps flickering, which is so annoying; 2. the site is very heavy and uses a lot of computer memory; 3. it's just very clunky as a whole. It's not intuitive at all how you can track hours by project; even when you just want to pause the project, that option is not on the home page, and I've clicked check and accidentally finished projects when I hadn't completed them. 4. Productivity metrics are annoying; the list goes on Review collected by and hosted on G2.com. Recommendations to others considering Bitrix24: I am sure there are other solutions that work so much better than Bitrix24. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Tracking hours, tracking tasks, tracking projects, measuring productivity are the main problems I am solving. Benefits - at least the team has a centralized platform where we are tracking projectp progress Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 5/26/2022 "Bitrix24" 2/5 What do you like best about Bitrix24? Custom fields, clear setup, integrations Review collected by and hosted on G2.com. What do you dislike about Bitrix24? The Russian company, old interface, task management Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? I used it for the customer database, but decided to move to another one, as this CRM can't give me the right task management and customization analytic on one page. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Jon Marc A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon Marc A.") JA Jon Marc A. Founder & CEO, Google Ads Expert & Google Ad Grants Specialist, Needing Help Managing Your Ads? Small-Business (50 or fewer emp.) 11/14/2019 "Bitrix24 - Just Did Not Work For Me" 1.5/5 What do you like best about Bitrix24? Liked the fact of All the solutions that were offered all in one place On the outside looking in looked like the perfect all-round software solution A Great Product If You Can Get Past The U/I Review collected by and hosted on G2.com. What do you dislike about Bitrix24? Just so difficult for me to get a sense of having the software work as I wanted it to Found very clunky and cumbersome Tried Bitrix24 on a total of 4/5 separate occasions and just could never get to like using Review collected by and hosted on G2.com. Recommendations to others considering Bitrix24: I would say to definitely give it try via a trial of some sort, and if it does not feel right even though it definitely ticks so many boxes in terms of total software solutions all on offer, take a long hard look at if you and your team using this tool on a daily basis are going to find it a positive going forward or a negative. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? You could solve many problems with Bitrix24, but for me, it just was not the right solution, no matter how many times I tried. Review collected by and hosted on G2.com. Show More 11/21/2019 Validated ReviewerIncentivizedSource: G2 invite AP Antonia P. Administrative Assistant Higher Education Mid-Market (51-1000 emp.) 11/7/2019 "Very confusing app to use " 1.5/5 What do you like best about Bitrix24? I like the potential of it being our own social platform, and the possibility of use. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? It is very confusing to use, there is not much help to implement. We have tried several times to put into action, unsuccessfully. Review collected by and hosted on G2.com. Recommendations to others considering Bitrix24: Take advantage of live tutorials that they offer from time to time. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? We aren’t solving anything at this time. We would definitely like to have everyone understand how to use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 10/25/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Waste of money" 1.5/5 What do you like best about Bitrix24? Best part of this software is it is light on the processor and fast. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? I disliked the UI, which is not user friendly and a new user needs extensive coaching. adaptability and integration is cumbersome. I faced lot of difficulty in integrating my PBX to CRM etc Review collected by and hosted on G2.com. Recommendations to others considering Bitrix24: Please try the evaluation version before buying Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Leads management Email communication Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 11/9/2019 "This app sucks " 2/5 What do you like best about Bitrix24? The only upside is being able to get the job done Review collected by and hosted on G2.com. What do you dislike about Bitrix24? The device, it logging itself out, quality Review collected by and hosted on G2.com. Recommendations to others considering Bitrix24: Try to get your company to use something else Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? it’s made work harder but it still gets the job done Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Bitrix24? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Bitrix24 ](https://www.g2.com/products/bitrix24/discussions/new) ![Bruno A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruno A.") BA Bruno Araújo • Last activity over 2 years ago BITRIX what do you find most complex? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/bitrix-o-que-acham-mais-complexo) ![Mirtha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mirtha S.") MS Mirtha Santos • Last activity 16 days ago How does Bitrix24 work best? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-does-bitrix24-work-best) [ View all Discussions ](https://www.g2.com/products/bitrix24/discuss) ## Pricing Options Pricing provided by Bitrix24. ### Free Edition Free ### Basic $69.00 5 Users Per Month ### Standard $144.00 50 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/bitrix24/pricing) Bitrix24 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub 4.4/5(14,916) [ Compare Now ](https://www.g2.com/compare/bitrix24-vs-hubspot-marketing-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0d293cdf2c5e121860809685be0b6bf5/progress-podio.png "Product Avatar Image") Progress Podio 4.2/5(518) [ Compare Now ](https://www.g2.com/compare/bitrix24-vs-progress-podio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack 4.5/5(39,266) [ Compare Now ](https://www.g2.com/compare/bitrix24-vs-slack) ##### ##### Bitrix24 Features Platform Workflow Capability Sales Force Automation Opportunity & Pipeline Mgmt. 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