--- title: Bitrix24 Reviews meta\_title: 'Bitrix24 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 609 reviews by the users' company size, role or industry to find out how Bitrix24 works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 609 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Bitrix24 Reviews & Product Details Visit Website Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place. * * * Product Website Bitrix24 Seller [Bitrix24](https://www.g2.com/sellers/bitrix24) Discussions [Bitrix24 Community](https://www.g2.com/products/bitrix24/discuss) Languages Supported German, English, French, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Vlad K (Digital Marketing at Bitrix24) Show More ## Pricing Pricing provided by Bitrix24. ### Free Edition Free [ View More Pricing Information ](https://www.g2.com/products/bitrix24/pricing) ## Bitrix24 Integrations (28) What do users say about integrations? 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Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 8/11/2026 "All-in-One CRM and Project Management That Simplifies Our Workflow" 4/5 What do you like best about Bitrix24? This platform brings CRM, task management and other internal communication, customer support all into a single ecosystem. Dear CRM pipelines and automation rules are highly customizable for different sales process and I also like having emails, calls, chats and other customer history connected to the relevant CRM record. And their giant charts and Kanban boards, along with time tracking and recurring tasks, also make our project coordination much easier. It provides a strong value for business who are wanting to reduce the number of separate tools they use. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? Their interface can feel a bit crowded because they have so many features which are packed in a single platform. And new users may also need to consider time and training to understand the navigation, permissions, and other automation settings. Some menus and configuration options are not as intuitive as they could be. Setting up a complex CRM workflow may also need assistance from an experienced administrator or an implementation partner. Mobile usage can feel less convenient when handled with CRM or project management activities. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? This platform helps us to eliminate the disconnected spreadsheets and other separate tools for sales, communication and other task management. It gave us one place to manage leads, deals, customer interactions, projects and employee responsibilities. Automated rules can also be created for tasks, sending communications and generating other documents as well. Overall, this reduces the manual follow-up and makes ownership more transparent across our cross-functional teams. As a result, we can manage customer relationships more consistently and improve our collaboration between sales and operations teams. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Willem S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Willem S.") WS Willem S. Property Practitioner Real Estate Mid-Market (51-1000 emp.) 3/16/2026 "Powerful CRM for Real Estate—Great Mobile App, but the Online Platform Needs Attention" 3.5/5 What do you like best about Bitrix24? I love that I can integrate Bitrix with my Google Calendar or my phone calendar, set up tasks, and access everything from anywhere. As a real estate agent, this CRM-specific use really stands out to me. Being able to load leads and create a sales path for each one is invaluable. The Bitrix team helped with the setup, and after that it was a breeze. I use this product daily to keep my sales channel full, and it makes my work as a real estate agent feel like a walk in the park. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? The online platform tends to be a bit tedious to navigate and is slow, but the cellphone app makes up for it. For an estate agent, the app is really where it’s at. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? CRM Management and Lead Management for Sales Conversion Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-12491092/official_response/edit) Hi Willem! Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place. Current UserValidated ReviewerSource: Organic ![June M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "June M.") JM June M. Founder and CEO Small-Business (50 or fewer emp.) 4/6/2026 "Easy WhatsApp & IG Lead Capture Across PC and Phone" 4/5 What do you like best about Bitrix24? It’s easy to connect and get leads from WhatsApp and IG. I also like that I can work from either my PC or my phone, depending on what’s more convenient. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? There are too many notifications, and they’re hard to keep track of. It’s also not clear what the differences are between projects, tasks, and boards, or how each one is meant to be used. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Project management and leads. Honestly, we weren’t able to set up the system the way we wanted, even though we hired a programmer and paid a lot of money. At this point, we’re planning to stop using Bitrix soon. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-12589906/official_response/edit) Hi June! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 3/1/2026 "A Scalable Operational Backbone for Growing Teams" 4/5 What do you like best about Bitrix24? As a founder, I value systems that bring operational clarity without requiring multiple disconnected tools. Bitrix24 provides a centralized environment where CRM, internal communication, task management, and workflow automation coexist in a structured way. The CRM pipeline visibility has been particularly impactful for maintaining discipline in sales tracking and ensuring accountability across stages. I also appreciate the ability to define workflows and automate repetitive processes, which helps maintain consistency as the team scale Review collected by and hosted on G2.com. What do you dislike about Bitrix24? The platform’s depth is both a strength and a challenge. Initial configuration requires thoughtful setup and time investment. For founders without prior CRM implementation experience, the onboarding curve can feel steep. However, once properly structured, the system becomes significantly more powerful Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? In early-stage growth, fragmentation becomes a serious operational risk scattered communication, inconsistent lead tracking, and unclear task ownership. Bitrix24 consolidates these moving parts into one ecosystem. For us, this has improved sales visibility, strengthened execution discipline, and reduced operational friction. Instead of reacting to chaos, we operate with clearer processes and measurable tracking. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-12421763/official_response/edit) Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. 3/2/2026 Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 4/7/2026 "User-Friendly CRM with Efficient Data Tracking" 4/5 What do you like best about Bitrix24? I like Bitrix24's interface and its dynamic nature. I find the History option very useful as it allows me to see all the steps each person took, like who opened a deal, who made changes and when, and who deleted what. The administration page is also very useful, letting the admin decide which users can make changes and what rights each user has. The initial setup was quite easy because everything is user-friendly and there are a lot of tutorials on the internet. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? Many actions can be done without a confirmation screen. Sales agents often delete deals or create wrong appointments 'by accident'. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? I use Bitrix24 to track deals, calls, and appointments. It consolidates all sales activities into one system, allowing me to query the database and analyze data effectively. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-12592995/official_response/edit) Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Validated ReviewerSource: Organic ![Aditya P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya P.") AP Aditya P. Senior Manager - Marketing Mid-Market (51-1000 emp.) 12/9/2025 "All-in-One Productivity Powerhouse with Seamless Collaboration" 4/5 What do you like best about Bitrix24? What I like best about Bitrix24 is how all essential tools—CRM, project management, communication, and automation—are integrated into one unified platform. Instead of switching between multiple apps, everything happens in a single workspace, which makes coordination much faster and more efficient. The automation features are especially powerful; they reduce repetitive tasks, streamline approvals, and keep projects moving without constant manual follow-ups. This all-in-one structure not only boosts productivity but also makes collaboration across teams incredibly seamless. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? What I dislike about Bitrix24 is that the interface can feel cluttered and overwhelming, especially for new users. Because it offers so many features, navigating through menus and settings sometimes takes longer than it should. Customization is powerful but not always intuitive, and some advanced configurations require trial and error. Additionally, the system can feel a bit slow when handling large datasets or switching between modules. Overall, it’s a great all-in-one tool, but the learning curve and occasional performance lags can be frustrating. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Bitrix24 is solving several coordination and workflow problems that are common in large organizations, and it’s made my day-to-day work significantly smoother. Earlier, we struggled with scattered tools—one platform for tasks, another for CRM, another for communication—which often led to delays and misalignment. Bitrix24 centralizes everything in one place, so project tracking, client updates, team chats, and approvals all happen within a single system. This has reduced miscommunication, improved accountability, and made it easier to monitor progress across teams. The automation tools also eliminate repetitive follow-ups and manual updates, allowing me to focus more on actual work rather than administrative tasks. Overall, it has improved speed, clarity, and collaboration across all departments. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-12065241/official_response/edit) Hi Aditya. Thank you for sharing your valuable feedback on your daily use of Bitrix24. It's great to hear that our platform plays a crucial role in your project and client managing, communication, and overall functionality within your organization. We look forward to continuing to support your business's growth and success. Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Özgür Cemre .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Özgür Cemre .") Ö Özgür Cemre . Digital Marketer Management Consulting Small-Business (50 or fewer emp.) 11/28/2025 "Comprehensive CRM, Needs Better Flexibility" 4/5 What do you like best about Bitrix24? I really appreciate Bitrix24 for its flexibility in allowing us to edit our own data, which provides great utility for managing our CRM database. The cost-effectiveness of Bitrix24 is another major advantage for our company as it offers numerous features at an affordable price. Additionally, the design of the user interface is very appealing, making it easy to collaborate with teams. The initial setup was surprisingly easy, which facilitated a smooth transition from our custom software to Bitrix24. Overall, these attributes have had a positive impact on our workflow and have influenced our decision to switch, ensuring a seamless experience in handling customer data and improving team collaboration. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? I find Bitrix24 to be somewhat inflexible, particularly with regard to its integration options and API usage. The strict rules in these areas limit the potential for customization and seamless connectivity with other tools and software, which could enhance its utility for my needs. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? I use Bitrix24 to centralize customer data and gain insights into past interactions, enhancing customer relationship management. It offers various editing options, is cost-effective, and supports team collaboration with a user-friendly UI. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-12020765/official_response/edit) Hi Özgür! Thank you so much for taking the time to share your detailed feedback on Bitrix24. We’re thrilled to hear you’ve found our platform to be a powerful ally in managing customer data and boosting collaboration within your team. Validated ReviewerSource: Organic ![Liliana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liliana M.") LM Liliana M. Paid Performance/SEM Manager Mid-Market (51-1000 emp.) 4/2/2026 "Generous Free Plan with Great Built-In Tools for Remote Teams" 4/5 What do you like best about Bitrix24? The free plan is very generous (CRM, tasks, chat, drive, and basic automation) and works well for remote teams thanks to the built-in communication tools. The non-free plans are also affordable. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? The interface feels cluttered and overly complex, and the learning curve is quite steep. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Problem: Customer information and sales leads can get lost or forgotten, which can hurt revenue. Solution: Bitrix24 keeps leads, customer interactions, emails, and deals organized in one system, helping teams stay on top of follow-ups, close more sales, and manage relationships more effectively. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-12579256/official_response/edit) Hi Liliana! Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. Validated ReviewerIncentivizedSource: G2 invite ![Brian D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian D.") BD Brian D. CEO Small-Business (50 or fewer emp.) 2/1/2026 "Bitrix24: A Great All-in-One Business Tool with Tons of Features" 4/5 What do you like best about Bitrix24? Bitrix24 is a great all in one business tool. It has alot of features for an organization to be structured with this product. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? They have a huge FAQ system. Wish the FAQ was more organized to help find things that you have a stopping point in the software that you don't know how to do. Wish there was a wizard to help with automation and the other hi-technical sections that requires a tech. If you haven't used it before it would be hard to navigate and setup. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? It helps me organize our government contract structure. I can manage all of the proposals we’ve submitted, along with tasks, projects, and collaboration with other people. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-12289338/official_response/edit) Thank you for such detailed review of Bitrix24! If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. Validated ReviewerSource: Organic ![GABRIEL V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GABRIEL V.") GV GABRIEL V. Diretor Small-Business (50 or fewer emp.) 2/2/2026 "Fantastic Commercial Funnels Tunnel" 4/5 What do you like best about Bitrix24? The sales funnel tunnel: I think that's fantastic. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? I miss a flow of activities that helps maintain focus. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? It helps me a lot in deal management, and the system's AI is sensational as creative support in daily life. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-12293429/official_response/edit) Hi Gabriel! Thank you for sharing your valuable feedback on your daily use of Bitrix24. Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ## Questions about Bitrix24? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Bitrix24 ](https://www.g2.com/products/bitrix24/discussions/new) ![Bruno A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruno A.") BA Bruno Araújo • Last activity over 2 years ago BITRIX what do you find most complex? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/bitrix-o-que-acham-mais-complexo) ![Mirtha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mirtha S.") MS Mirtha Santos • Last activity 16 days ago How does Bitrix24 work best? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-does-bitrix24-work-best) [ View all Discussions ](https://www.g2.com/products/bitrix24/discuss) ## Pricing Options Pricing provided by Bitrix24. ### Free Edition Free ### Basic $69.00 5 Users Per Month ### Standard $144.00 50 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/bitrix24/pricing) Bitrix24 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub 4.4/5(14,916) [ Compare Now ](https://www.g2.com/compare/bitrix24-vs-hubspot-marketing-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0d293cdf2c5e121860809685be0b6bf5/progress-podio.png "Product Avatar Image") Progress Podio 4.2/5(518) [ Compare Now ](https://www.g2.com/compare/bitrix24-vs-progress-podio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack 4.5/5(39,266) [ Compare Now ](https://www.g2.com/compare/bitrix24-vs-slack) ##### ##### Bitrix24 Features Platform Workflow Capability Sales Force Automation Opportunity & Pipeline Mgmt. 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