# Zadarma Cloud PBX Reviews **Vendor:** Zadarma **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 26 ## About Zadarma Cloud PBX Zadarma provides a comprehensive voice telecommunication solution for companies of all sizes. From virtual numbers in over 110 countries and free Cloud PBX to free CRM, AI voice agent, Call Tracking and various website widgets - you can fully establish your business phone system in a matter of a few minutes and at attractive rates. ## Zadarma Cloud PBX Pros & Cons **What users like:** - Users value the **seamless integration** of Zadarma Cloud PBX, enhancing workflow and communication efficiency significantly. (4 reviews) - Users value the **easy integration** of Zadarma Cloud PBX, enhancing workflows and improving telephony without extra admin work. (3 reviews) - Users value the **ease of use** of Zadarma Cloud PBX, facilitating smooth setup and consistent operations. (2 reviews) - Users appreciate the **easy setup** of Zadarma Cloud PBX, enabling quick production and efficient routing configurations. (2 reviews) - Users value the **reliability** of Zadarma Cloud PBX, enjoying consistent routing and effective integration with Salesforce. (2 reviews) - Simple (2 reviews) - Users value the **advanced calling features** of Zadarma Cloud PBX, enhancing communication and optimizing telephony systems effectively. (1 reviews) - Users appreciate the **excellent call quality** of Zadarma Cloud PBX, enjoying smooth international communication. (1 reviews) - Users appreciate the **excellent call quality** of Zadarma Cloud PBX, ensuring smooth communication for international calls. (1 reviews) - Users value the **cost efficiency** of Zadarma Cloud PBX, enabling optimal telephony solutions without breaking the bank. (1 reviews) **What users dislike:** - Users face **call issues** with Zadarma Cloud PBX, including unreliable connections and browser compatibility problems. (2 reviews) - Users find **platform limitations** in Zadarma Cloud PBX, restricting their ability to create complex voice applications effectively. (2 reviews) - Users face **browser compatibility issues** requiring standardization on specific browsers for optimal performance with Zadarma Cloud PBX. (1 reviews) - Users find the **complex processes** of Zadarma Cloud PBX can be restrictive for more flexible, programmable applications. (1 reviews) - Users experience **connection issues** with Zadarma Cloud PBX, which can disrupt service and require reliable internet connectivity. (1 reviews) - Hosting Limitations (1 reviews) - Integration Issues (1 reviews) - Users face a **dependency on internet reliability** , which can lead to connectivity issues affecting overall service quality. (1 reviews) - Users find the **lack of intuitiveness** in Zadarma Cloud PBX challenging, especially for those unfamiliar with its features. (1 reviews) - Limited Features (1 reviews) ## Zadarma Cloud PBX Reviews ### 1. Flexible PBX That Keeps Multi-Number Calls Organized Across Time Zones **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus E. | Travel Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Zadarma Cloud PBX?** We handle inquiries from different destinations and time zones, so flexibility is essential for us. This PBX lets us manage calls across multiple numbers and route them based on availability, which keeps things organized. It works smoothly for both office-based and remote staff, making it easier to stay responsive no matter where the team is. **What do you dislike about Zadarma Cloud PBX?** At the beginning, we had to monitor usage more closely to understand call costs across different regions. Over time it becomes more predictable, but those first few weeks required extra attention. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** This has made it much easier for clients to reach us without having to worry about international dialing. We’re able to respond faster and manage bookings more efficiently, which keeps communication smooth. It also helps us maintain a consistent, reliable contact point for clients. ### 2. Flexible Call Routing That Keeps Our Mobile Technicians Connected **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel W. | Field Service Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2026 **What do you like best about Zadarma Cloud PBX?** Our technicians are constantly on the move, so flexibility is essential. Being able to forward calls to mobile devices and route them based on availability works really well for us. We can quickly adjust how calls are handled depending on who’s on duty at the time. Overall, it’s a great fit for a distributed team that’s rarely all in one place. **What do you dislike about Zadarma Cloud PBX?** Call quality can vary depending on internet connectivity, especially in remote areas. It’s not a constant problem, but it’s something field teams should keep in mind. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Customers no longer need to call multiple numbers just to reach someone. Instead, calls are routed to available technicians, which has noticeably improved our response time. Overall, it’s helped us manage service requests more efficiently and cut down on missed opportunities. ### 3. Structured Call Routing That Keeps Our Legal Team Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Stebin R. | Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Zadarma Cloud PBX?** We handle a mix of client calls, court-related communication, and internal coordination, so our call handling needs to stay structured. This PBX helps us route calls straight to the right attorney or assistant using simple, practical rules. The voicemail notifications are especially helpful when someone is unavailable, particularly during meetings or hearings, because we can follow up quickly. Overall, it keeps things organized without adding extra complexity for the team. **What do you dislike about Zadarma Cloud PBX?** The initial setup took some careful planning so it would align with our internal roles and responsibilities. We had to test a few different scenarios before everything worked the way we expected. After that, it has been stable and consistent. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Clients reach the right person more quickly, and fewer calls get lost or delayed. It has also reduced interruptions for attorneys when they’re trying to stay focused on their work. Overall, it has made our communication feel more professional, consistent, and reliable. ### 4. Reliable, Cost-Effective Phone System with an Easy Built-In PBX Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Varghese M. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Zadarma Cloud PBX?** We chose Zadarma because we wanted a reliable phone system without adding yet another expensive monthly tool. The built-in PBX features were enough for us from day one. We were able to set up extensions, working hours, an IVR, and routing rules without much trouble. Starting with a single number and a simple menu was straightforward, and it helped us get up and running quickly. **What do you dislike about Zadarma Cloud PBX?** Call recording storage filled up faster than I expected after we enabled recordings for every call. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Before using this, most customer calls went straight to my mobile, and I often missed them while I was in meetings. Now we have a proper call flow with a simple menu, voicemail for any missed calls, and calls that ring multiple team members at once. It’s made our small team feel much more organized and responsive, and it’s easier to make sure customers reach someone instead of getting lost in the shuffle. ### 5. Multiple Local Numbers, One PBX—Reliable Calling Anywhere **Rating:** 5.0/5.0 stars **Reviewed by:** Tim B. | Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2026 **What do you like best about Zadarma Cloud PBX?** I work with clients across several markets, so being able to have multiple local numbers connected to a single PBX is extremely helpful. My clients can call a local number, and I can answer from my laptop or my phone without any hassle. I’ve also used it while traveling, and it has been reliable as long as my internet connection stays stable. **What do you dislike about Zadarma Cloud PBX?** It took me a little time to understand which outbound calls were included and which ones were billed separately. During the first month, we reviewed the call reports more carefully to make sure everything matched our expectations. After that initial learning period, it became easy to manage. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** It helps me maintain a local presence in different countries without having to set up any local infrastructure. My clients always have a familiar number they can use to reach me, even when I’m working from a different location. ### 6. Secure, Granular PBX Controls Without Extra Friction **Rating:** 5.0/5.0 stars **Reviewed by:** Jerome B. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Zadarma Cloud PBX?** Security is my top priority, and this PBX gives me the level of control I’m looking for. I can lock down access with IP-based rules, require 2FA, and stop accounts from becoming shared logins. The permissions are granular enough to maintain good security hygiene without adding unnecessary friction for users. Overall, it feels well controlled while still being practical for day-to-day operations. **What do you dislike about Zadarma Cloud PBX?** Number porting ended up requiring more paperwork than I expected. I understand that this is fairly standard in telecom, but it still slowed down our transition timeline. Coordinating the required documents and invoices with our previous providers took extra time and effort, and made the overall process feel more drawn out than it needed to be. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** We moved away from scattered, local line management and now handle everything centrally. That change alone has reduced risk and confusion. With the encryption settings properly configured, I feel much more confident managing sensitive conversations over VoIP. ### 7. Seamless Salesforce Calling That Reps Actually Use **Rating:** 5.0/5.0 stars **Reviewed by:** Jenova J. | Salesforce Power User, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Zadarma Cloud PBX?** My main requirement was: “If it doesn’t log in Salesforce automatically, it’s useless.” Once we connected the PBX integration, it started working the way a sales team expects: click-to-call directly inside Salesforce, a caller pop-up when the phone rings, and the ability for new numbers to be created as leads automatically. The best part is that it feels like part of the workflow, not extra admin work, so reps actually use it. **What do you dislike about Zadarma Cloud PBX?** Web calling was the area where we ran into the most trial-and-error. A few reps kept using Safari or Edge out of habit and ran into issues, so we ended up standardizing on one browser and putting together a quick internal “this is the setup we support” doc. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Our call-to-CRM discipline improved almost overnight. We used to have “mystery calls” with no trace in Salesforce, but now it’s much harder for a rep to forget to log a call or lose the context around it. ### 8. Fast, Accurate Call Routing That Keeps Our Policy and Claims Calls Moving **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandar V. | Insurance Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Zadarma Cloud PBX?** We handle policy inquiries, claims, and renewals, so call routing makes a big difference for us. This system helps direct callers to the right department quickly, without long wait times. It’s also useful that missed calls are easy to track, so we can follow up and return them promptly. **What do you dislike about Zadarma Cloud PBX?** Some of the settings weren’t very intuitive at first, so we had to spend a bit of time figuring out how to configure the routing correctly. Once we understood it, everything became much easier to manage. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Customers get quicker responses, and fewer calls slip through the cracks. It also helps our team stay organized during busy periods, like renewal cycles, so we can keep up without losing track of anything. Overall, it has improved our day-to-day communication. ### 9. Smart CRM Ownership Routing with Seamless Call Pop-Ups and Auto-Logging **Rating:** 5.0/5.0 stars **Reviewed by:** Varun K. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Zadarma Cloud PBX?** The routing based on CRM ownership works really well for our team. Each client is assigned to an account manager, and the PBX honors that ownership when calls come in, so customers aren’t bounced around through a general line. The call pop-up and automatic logging also feel very natural once the integration is active, especially for setting follow-ups and reminders. **What do you dislike about Zadarma Cloud PBX?** We only discovered there was a Zoho plan limitation when we went to enable the integration. It was a small surprise during setup and meant we had to make a quick adjustment on our side to move forward. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** There’s much less internal confusion around client conversations now. We no longer have those moments where someone asks who last spoke with a customer. Calls automatically create tasks, which helps keep the CRM up to date while the details are still fresh. ### 10. Streamlined Multi-Property Call Management with Helpful Voicemail Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Varun K. | Head of HR Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Zadarma Cloud PBX?** Managing calls for multiple properties used to be messy. With the PBX, we set up separate extensions and call flows for each location while still keeping everything under a single system. The voicemail notifications are especially helpful, because they let us respond quickly to tenant issues even when the office is closed. **What do you dislike about Zadarma Cloud PBX?** The admin panel includes a lot of settings, so it can take a little time to get comfortable and figure out where everything is. After a few days of using it, though, the layout starts to feel familiar. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Tenants can now reach the correct property manager much more quickly. Calls no longer bounce around the office while someone tries to track down the right person. As a result, response times have improved and frustration has dropped for both tenants and staff. ### 11. Flexible PBX Call Routing That Keeps Event Spikes Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan C. | Event Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Zadarma Cloud PBX?** During events, our call volume can spike quickly, so we need a system that can handle the increase without creating confusion. This PBX lets us route calls to different team members based on the specific event or function, which keeps things organized. When plans change, it’s also easy to make quick adjustments on the fly. That kind of flexibility is essential in our line of work. **What do you dislike about Zadarma Cloud PBX?** Updating call flows for each new event takes a bit of manual effort. It isn’t difficult, but it does require careful attention to detail to avoid mistakes. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** It keeps our communication organized during busy periods. Clients and vendors can reach the right person quickly, without unnecessary delays. This helps us stay responsive and maintain a professional image. ### 12. PBX-First Setup: Fast to Launch, Flexible API for Deeper Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Gillford T. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about Zadarma Cloud PBX?** Starting with a PBX-first approach helped us get into production quickly. The routing, extensions, and IVR handled most of what we needed without having to write any code. When we did need deeper integration, the API made it possible to connect with our internal tools and workflows. Overall, it’s a practical balance: configuration for the core basics, and code only for the edge cases. **What do you dislike about Zadarma Cloud PBX?** If you’re looking for a fully programmable voice app with complex flows throughout, this approach can feel a bit too structured. You’re still working within the PBX model, which may be limiting depending on what you’re trying to build. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** We were able to launch faster and avoid taking on ownership of telephony infrastructure. We also got the integrations we needed without turning voice into a heavy engineering project, which kept things simpler for our team. ### 13. Zadarma Cloud PBX: Reliable 24/7 Call Routing with Practical Voicemail-to-Email **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis R. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Zadarma Cloud PBX?** Our support desk runs 24/7, so routing rules matter a lot. Zadarma Cloud PBX makes it possible to set up time-based rules, availability checks, VIP routing, and overflow logic without too much trouble. Once everything is mapped out, it runs consistently. The voicemail-to-email feature is also practical—missed calls don’t get lost, and the team can follow up quickly. **What do you dislike about Zadarma Cloud PBX?** On the lower tiers, the limit on the number of IVRs/menus can feel restrictive if you support many departments or multiple languages. We ended up having to simplify our menu structure before upgrading. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** We’ve reduced abandoned calls and made shift transitions much smoother. During peak hours, supervisors no longer have to constantly monitor the queues, because the routing automatically handles most of the load. Overall, it helps keep our support center organized, efficient, and responsive. ### 14. Smart Call Routing That Keeps Projects Running Smoothly **Rating:** 5.0/5.0 stars **Reviewed by:** Mary G. | Strategy And Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2026 **What do you like best about Zadarma Cloud PBX?** We coordinate between site teams, vendors, and clients, so clear communication is critical. This PBX helps route calls to the right person based on who’s available or responsible for a project. It’s also easy to adjust call handling as projects move through different stages, which keeps things running smoothly. **What do you dislike about Zadarma Cloud PBX?** There’s some initial setup needed to align the call flows with our project roles, and it took a bit of planning to get everything configured correctly. Once that was done, it has worked reliably. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Calls are handled more efficiently, and we miss fewer messages. It has reduced confusion between teams and improved response times, which makes day-to-day coordination much smoother overall. ### 15. Transcript Search Saves Time and Powers Better Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Sayed M. | Quality and Training Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Zadarma Cloud PBX?** Being able to search transcripts saves us a lot of time versus listening through entire call recordings. We rely on them to spot recurring issues, such as missed compliance phrases, weak openings, and repeated customer complaints. We also put together small libraries of “good calls” and “calls to improve,” and then use those examples during coaching sessions. **What do you dislike about Zadarma Cloud PBX?** Transcription minutes are limited, so we have to be selective about which calls we choose to transcribe. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Coaching feels much more concrete now. Instead of giving broad, general feedback, we can point to specific parts of calls and talk through what needs to improve. It also makes it easier to track progress over time and see how things are changing. ### 16. Reliable for International Calls – Great Mobile App, Some Desktop Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Natalia C. | Key Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Zadarma Cloud PBX?** Zadarma is a solid VoIP solution that I primarily use for international calls. The call quality is excellent, and the pricing is very reasonable. I especially appreciate how smooth the experience is on my phone — both incoming and outgoing calls work flawlessly. **What do you dislike about Zadarma Cloud PBX?** The Mac desktop app is less reliable. Occasionally, calls just don’t go through, which is frustrating when I need to make a quick call from my laptop. Also, I receive some spam messages — not sure if it’s the app or just the number I’ve been assigned, but it’s worth noting. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Zadarma makes international communication easy and affordable. It’s an ideal tool for professionals or businesses that need to maintain cross-border contact without breaking the bank. ### 17. Good variety of numbers, Terrible service **Rating:** 1.0/5.0 stars **Reviewed by:** Dmitriy P. | Founder & CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2023 **What do you like best about Zadarma Cloud PBX?** PBX admin panel is decent, good variety of interntional numbers are available. **What do you dislike about Zadarma Cloud PBX?** After being a customer for many years I have received a request for verification stating that I need to upload a copy of my passport and until I do none of my numbers are functioning and balance can't be topped up. I have completed verification in a timely manner, but account is still offline. During this period none of the incoming phone calls are routing to our numbers. I have been a loyal customer for over 7 years and never had any issues with your service. What's going on and why you make it impossible to use the service during the verification process? I am also especially concerned with the number expiring soon that we are unable to top up balance for . If it expires - how can we get this number back? We have invested our advertising budget into this and can't understand how such business practices can be the thing of today without regard to customer's needs, especially in the busiest time of the retail sales season ! Additionally our Ukrainian number have not been working for weeks and no resolution or explanation has been provided. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Good variety of phone numbers allowing our International gift delivery service GiftBasketsOverseas.com to be accessible globally ### 18. I have been with Zadarma Over 10 years **Rating:** 3.0/5.0 stars **Reviewed by:** Ken D. | "ACTING" CEO/Founder/Creator/SDR/Brander of an extremely complex multi-faceted futuristic Venture, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2024 **What do you like best about Zadarma Cloud PBX?** I like the fact that it is a fully robust PBX and it can be tailored to basically all of my needs **What do you dislike about Zadarma Cloud PBX?** Since its inception, the PBX is so unweidly and requires an IT guy in house to deal with it - or requires tech support from Zadarma to help me configure it - and Zadarma flat out has the worst possible customer support and tech support of any entity on planet earth as far as my exprience has proven even to this very day. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Zadarma has always been since I began using SIPs and DIDs the main way I communicate locally and internationally by phone. ### 19. Zadarma Connect: Empower Your Communication with Cloud PBX **Rating:** 4.5/5.0 stars **Reviewed by:** AMAN R. | QA/System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Zadarma Cloud PBX?** The most helpful aspect of Zadarma Cloud PBX is its seamless integration, offering advanced communication features like call routing, virtual numbers, and voicemail to email. Its upsides include cost-effectiveness, scalability, and enhanced collaboration, empowering businesses to optimize their telephony systems efficiently. **What do you dislike about Zadarma Cloud PBX?** The least helpful aspect of Zadarma Cloud PBX may be the learning curve for users unfamiliar with its features. Downsides could include occasional connectivity issues or the need for robust internet infrastructure to ensure uninterrupted service. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Zadarma Cloud PBX solves common VoIP challenges such as expensive hardware setups, limited scalability, and geographic restrictions. By offering a flexible and scalable VoIP solution, it benefits users by reducing costs, enabling seamless global communication, and enhancing overall efficiency and collaboration within the organization. ### 20. A great find for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Heorhiy K. | Self Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Zadarma Cloud PBX?** Feedback is gratitude. The possibilities of this service saved me as a business beginner. The service was recommended by friends who have been using Zadarma for more than 3 years. I am engaged in online sales, the team consists of a couple of operators who communicate with customers. I began to notice that there were more missed calls than successful answers in the statistics. First, I set up CRM - the fact that it is free, a separate help in the development of my own business. It has become easier to understand which customers have several purchases and which are newbies. Then I read on their blog about conversation analytics, decided to try it - that's where my problem was found. It turns out that one of the operators allowed himself to violate the tone of voice of the company, which led to the creation of a negative opinion about my business. I heartily recommend it. **What do you dislike about Zadarma Cloud PBX?** I did not find any negatives for myself at all **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Helps build call centre support. ### 21. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Julia S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Zadarma Cloud PBX?** There was a need to quickly deploy multi-channel communications that are available on mobile phones. The Zadarma service turned out to be the most adequate in terms of cost, quality and range of services provided. In just a few hours we did everything necessary - connected an 800 number and set up a voice menu + forwarding. Everything works, everyone is happy. **What do you dislike about Zadarma Cloud PBX?** We didn’t find an integration with our CRM at that moment, but they have done it by now **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** We set up automatisation for our sales department ### 22. Zadarma has solved my issue **Rating:** 4.0/5.0 stars **Reviewed by:** Mikey W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Zadarma Cloud PBX?** I used to forget to return calls, forget who called or what it was about so often, I turned to Zadarma to solve this. And it did. My call logs and voice recordings mean if I forgot something, I could go back and get an accurate copy of the event. No more missed opportunities! **What do you dislike about Zadarma Cloud PBX?** I must admit, there was a bit of effort needed to set it up. As I'm unfamiliar with this sort of thing, the step-by-step guide was a little different to the actual setup. So I went around in circles for awhile. But both my CRM and Zadarma support helped me get it connnected. **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** I would manually write down my call logs, who is was from and what it was about. But if it was busy, I might forget to write it down. Not anymore. As I've linked it to my CRM, the numbers get saved to my database and I have a whole call log history per client. I can go back and re-listen to each call, if I missed some detail. Or possibly, to prove to a client what was actually said. So much easier. ### 23. Bad support **Rating:** 1.5/5.0 stars **Reviewed by:** Anne-Marie C. | Présidente-fondatrice, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Zadarma Cloud PBX?** The callback widget that we can put on our website is really good. **What do you dislike about Zadarma Cloud PBX?** The support is very bad as the person who answers you is always named Jesus and says that he can't do anything to help you. **Recommendations to others considering Zadarma Cloud PBX:** Nothing **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** Increase my website visibility. ### 24. Easy to use telephony provider **Rating:** 4.5/5.0 stars **Reviewed by:** Dmitry A. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2021 **What do you like best about Zadarma Cloud PBX?** easy to use, the interface is intuitive, has very attractive pricing compared to other solutions, integration with all major CRMs and BPMs that is also easy to set up (we made with Zendesk, works fine) **What do you dislike about Zadarma Cloud PBX?** knowledgebase can be structured a little bit better as sometimes it was hard to find what we were looking for **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** We are saving money compared with another provider we used, cost reduction is about 80% ### 25. Excellent Value! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2019 **What do you like best about Zadarma Cloud PBX?** I was looking for service that provided a local Canadian number through the internet for a while before I found Zadarma! It's everything I needed - I like how it sends recordings through emails and it is very reasonably priced! **What do you dislike about Zadarma Cloud PBX?** The connection quality is dependent on your internet so be aware of that **Recommendations to others considering Zadarma Cloud PBX:** Using the phone app for making calls **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** I am able to run my local business even when I am out of the country ### 26. Easy setup and fair price **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio T. | Co-founder / Comercial Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2019 **What do you like best about Zadarma Cloud PBX?** The configuration was very fast, in 5 minutes we were able to activate a telephone number to receive calls. The attention and support was also very fast. **What do you dislike about Zadarma Cloud PBX?** The configuration of the number in a VoIP software is very complicated and more documentation is missing. **Recommendations to others considering Zadarma Cloud PBX:** Very easy configuration and activation **What problems is Zadarma Cloud PBX solving and how is that benefiting you?** I can have a local number in the countries where I want to get new clients without having to hire forced telephone plans. ## Zadarma Cloud PBX Discussions - [What is PBX Zadarma?](https://www.g2.com/discussions/what-is-pbx-zadarma) - 1 comment - [What are some features of a PBX?](https://www.g2.com/discussions/what-are-some-features-of-a-pbx) - 1 comment - [View Zadarma Cloud PBX pricing details and edition comparison](https://www.g2.com/products/zadarma-cloud-pbx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A28%3A12+-0500&secure%5Bsession_id%5D=185780ca-f777-491e-ad0a-02f7cdffd3a2&secure%5Btoken%5D=2ec1e9d6b64d34a3b6588ddcf8f789f445ea5c11802bb1fa8c96ae80bd76db1a&format=llm_user) ## Zadarma Cloud PBX Features **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Zadarma Cloud PBX Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (428 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,382 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (3,995 reviews)