Zadarma Cloud PBX Reviews & Product Details

I appreciate that I can make an account as an individual or freelancer and use lines around the world. The prices feel unbeatable for the quality. I like the simplicity, support, and integrations. The pricing is straightforward: I pay for a subscription plan and the numbers, without being charged for every little detail. Setup was very easy. Review collected by and hosted on G2.com.

I’d like to see more AI integration and a refresh of the website’s current UI and UX. I’d also focus more on individuals and freelancers. It’s a great product, but I don’t think it’s presented well to its target audience. Review collected by and hosted on G2.com.

We handle a high volume of guest calls every day, and this PBX has helped us keep everything far more organized. Calls can be routed straight to reception, housekeeping, or room service, so we’re not constantly doing manual transfers. It’s also simple to tweak call flows when staffing changes, especially during peak seasons. Overall, the system feels flexible and aligns well with how hotel operations actually run. Review collected by and hosted on G2.com.

Customizing the hold music and recorded messages feels somewhat limited. We would have appreciated more options to better tailor the guest experience, particularly from a branding standpoint. Overall, it works fine, but there’s still clear room for improvement. Review collected by and hosted on G2.com.

Setting up call queues has helped us better organize incoming customer inquiries during peak order periods. Instead of overwhelming whoever happens to answer first, callers can wait in line and hear hold messages until someone is available. We also really like the call statistics dashboard, since it gives us a quick snapshot of how busy the team is during campaigns or seasonal sales. Review collected by and hosted on G2.com.

The reporting tools are helpful, but they feel a bit basic if you’re looking for deeper analysis. When we need more detailed trend insights, we often export the data and review it separately. Review collected by and hosted on G2.com.

We receive calls from students, parents, and staff throughout the day, so having clear call routing is essential. This system makes it easy for us to separate admissions, support, and general inquiries without confusion. Updating schedules for holidays or special classes is also straightforward. After the initial setup, the call flows run reliably and don’t require constant adjustments. Review collected by and hosted on G2.com.

The initial setup took some trial and error, particularly when I was defining multiple call paths. I had to do a bit of testing to confirm everything was routing correctly. Once that was sorted out, it became much easier to manage day to day. Review collected by and hosted on G2.com.

easy to use and low cost for a good service Review collected by and hosted on G2.com.

sometimes technical support are changing statements which makes it confusing specially when activating numbers. before just and ID. next business registration the last i bought a number asked for billing statement and what not. kinda confusing i think it varies on the agent that you talk to which is a downside Review collected by and hosted on G2.com.

We handle inquiries from different destinations and time zones, so flexibility is essential for us. This PBX lets us manage calls across multiple numbers and route them based on availability, which keeps things organized. It works smoothly for both office-based and remote staff, making it easier to stay responsive no matter where the team is. Review collected by and hosted on G2.com.

At the beginning, we had to monitor usage more closely to understand call costs across different regions. Over time it becomes more predictable, but those first few weeks required extra attention. Review collected by and hosted on G2.com.

Our technicians are constantly on the move, so flexibility is essential. Being able to forward calls to mobile devices and route them based on availability works really well for us. We can quickly adjust how calls are handled depending on who’s on duty at the time. Overall, it’s a great fit for a distributed team that’s rarely all in one place. Review collected by and hosted on G2.com.

Call quality can vary depending on internet connectivity, especially in remote areas. It’s not a constant problem, but it’s something field teams should keep in mind. Review collected by and hosted on G2.com.

We handle a mix of client calls, court-related communication, and internal coordination, so our call handling needs to stay structured. This PBX helps us route calls straight to the right attorney or assistant using simple, practical rules. The voicemail notifications are especially helpful when someone is unavailable, particularly during meetings or hearings, because we can follow up quickly. Overall, it keeps things organized without adding extra complexity for the team. Review collected by and hosted on G2.com.

The initial setup took some careful planning so it would align with our internal roles and responsibilities. We had to test a few different scenarios before everything worked the way we expected. After that, it has been stable and consistent. Review collected by and hosted on G2.com.

We manage campaigns for several clients and needed separate phone numbers to track calls accurately. Zadarma made it simple to assign different numbers to each campaign and route those calls to the right team members. This way, we can clearly see which campaigns are actually generating phone calls, rather than only clicks. Review collected by and hosted on G2.com.

Setting up our first call-tracking workflow took a bit of experimentation. After we figured out how to structure the routing and reporting, everything became much easier to manage and maintain. Review collected by and hosted on G2.com.

We chose Zadarma because we wanted a reliable phone system without adding yet another expensive monthly tool. The built-in PBX features were enough for us from day one. We were able to set up extensions, working hours, an IVR, and routing rules without much trouble. Starting with a single number and a simple menu was straightforward, and it helped us get up and running quickly. Review collected by and hosted on G2.com.

Call recording storage filled up faster than I expected after we enabled recordings for every call. Review collected by and hosted on G2.com.