--- title: Bitrix24 Reviews meta\_title: 'Bitrix24 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 609 reviews by the users' company size, role or industry to find out how Bitrix24 works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 609 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Bitrix24 Reviews & Product Details Visit Website Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place. * * * Product Website Bitrix24 Seller [Bitrix24](https://www.g2.com/sellers/bitrix24) Discussions [Bitrix24 Community](https://www.g2.com/products/bitrix24/discuss) Languages Supported German, English, French, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Vlad K (Digital Marketing at Bitrix24) Show More ## Pricing Pricing provided by Bitrix24. ### Free Edition Free [ View More Pricing Information ](https://www.g2.com/products/bitrix24/pricing) ## Bitrix24 Integrations (28) What do users say about integrations? 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RO Riza O. Company Owner Information Services Small-Business (50 or fewer emp.) 4/28/2026 "Powerful All-in-One, But Too Complex and Let Down by Weak Support" 1/5 What do you like best about Bitrix24? What attracted me to Bitrix24 was its all-in-one structure having CRM, sales, and operations in one platform. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? The support is very weak and often ineffective. It takes too long to get meaningful responses, and most issues are not resolved properly. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Bitrix24 helps centralize our CRM, sales, and operations in one platform, which reduces the need for multiple tools. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-12702031/official_response/edit) Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value your feedback, as it helps us continuously improve and better serve your needs. For tutorials, please visit our YouTube channel: youtube.com/bitrix24 5/12/2026 Current UserValidated ReviewerSource: Organic Review from User Profile CN Cristi N. Marketing Executive Small-Business (50 or fewer emp.) 12/26/2024 "Breaking your promises with Legacy/NO-legacy, features "migrating" from Standard to Professional." 1/5 What do you like best about Bitrix24? Integration CRM+Task Management+Chat+...in one single platform. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? 1. Not keeping the initial structure/offer: for example, not keeping the features&benefits of "Old CRM", 2. then come with some Features&Benefits for Standard, then remove some Features&Ben from Standard(for example Task recurrence) 3. Lack of HRM platforms integrations(besides some filipine/vietnam based HRM there are not many...) 4. Missing basic features in Standard(like Clock In&Out) 5. Hello, I understand that you need other infrastructure and so, but, I think is also fair to do that WITHOUT affecting your “promise/legacy of value proposition”(features/benefits/Pricing) for the existing clients. I mean, your promise(legacy) to us(back in 2021), was like that : BUY NOW AND YOU’LL GET : 1. Offer : CRM+(with all the features and benefits) – bitrix24 PROMISING THAT “IT WILL BE FOREVER” 2. Payment : yearly with recurrent auto-payment, NO modifications. You even said at last increase that “for the recurrent clients the payment will be the same”. Bitrix24 PROMISED said that. Now you say that essentially we should pay more and get less(features and benefits that we need). Do you consider that breaking your promise as being fair for a client that has chosen bitrix24 FOR THE VERY ABOVE VALUE PROPOSITION AND LEGACY THAT “WILL BE LIKE THAT FOR EVER”??!! So, of course I understand your “development point”, but I think is fair to “not change the rules after the game begun”, there is no logic for us to pay more taking into account that we are not even using the existing resources(please see it bellow our usage). I hope that bitrix24 doesn’t want to be seen as “corporate 🤥”…Is about your business ethics. So, we (still)are keen to continue to be bitrix24 “yearly recurrent paying” customer, but please let us have the same conditions, both in terms of “features and benefits” and also price(660 USD/year – Just as bitrix 24 promised in 2021. Please, keep your promises! Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? CRM and Proiect/Task Management(In Aug 2024 you "migrated Task Recurrence to Professional, this distroying our task architecture for recurrences) . Also Calendar used to work, until you "migrated" basic/existing features to Professional. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-10684544/official_response/edit) Thank you for sharing your feedback on Bitrix24, Cristi. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. Validated ReviewerSource: Organic ![Petar Andrija S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Petar Andrija S.") PS Petar Andrija S. senior project manager Small-Business (50 or fewer emp.) 2/24/2025 "overkill for our needs" 0.5/5 What do you like best about Bitrix24? easy jump start only with registration with gmail is giving full access even extended with higher then free features Review collected by and hosted on G2.com. What do you dislike about Bitrix24? user interface in PHP sort of outdated I'd say Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? still not sure if it meets our needs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Visvaldas S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Visvaldas S.") VS Visvaldas S. Project Manager / Marketing Manager Small-Business (50 or fewer emp.) 10/31/2024 "Very good software, but they are choking it themselves with their own hands by cutting their plans." 0/5 What do you like best about Bitrix24? Lots of tools that are really useful for your business. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? Absurd pricing for essential things like recurring tasks. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? We've been using it for 8 years now, were very happy about it but are now looking for alternative because of their crazy package plans. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-10435884/official_response/edit) Thank you for sharing your feedback on Bitrix24, Visvaldas! Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. Validated ReviewerSource: Organic ![Andres F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres F.") AF Andres F. Consulting Chief Consulting Small-Business (50 or fewer emp.) 1/12/2024 "Bitrix is the "Pay-per-view" of CRMs" 0/5 What do you like best about Bitrix24? Bitrix started out as a great option for managing clients, the free version had enough so that a freelancer or a small project could work well and then scale to other paid licenses. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? Currently, Bitrix charges you for everything, even to be able to view PDF files sent through a chat, in each update its developers remove functions that were free to make them paid, a rather unethical practice with the end consumer to whom they change the terms from one moment to the next it turns out to be hypocritical and lying. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Use Bitrix to manage clients and projects, but over time the cost-benefit ratio was not sustainable, currently there are better options on the market at much more comfortable prices, in fact there are even models with a single payment for life. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-9108697/official_response/edit) Thank you for sharing your feedback on Bitrix24. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. 8/28/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 9/2/2024 "slow overall, locks features, support team is slow, lacks experience and knowledge to solve issues" 0/5 What do you like best about Bitrix24? nothing much honestly probably the fact that is cheap Review collected by and hosted on G2.com. What do you dislike about Bitrix24? the crm is slow lacks lots of features and the support team lacks experience and knowledge to solve issues and takes forever to respond Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? the only thing that is a positive is that i can rent numbers and create deals from calls i receive from those numbers. this is not without call problems and bugs Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-10145036/official_response/edit) Thank you for sharing your feedback on Bitrix24. Please contact us at claims@bitrix24.com. We will clarify the details with you and try to sort everything out. Validated ReviewerSource: Organic ![Cristopher C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristopher C.") CC Cristopher C. Small-Business (50 or fewer emp.) 10/12/2023 "Bitrix24 and Kala Group Technologies Ripped me off" 0/5 What do you like best about Bitrix24? It seemed like a great option because their website and marketplace is full of advertisements that any business owner needs. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? Bitrix24 has ZERO support. Instead, they pass that obligation off to a network of partners who are mostly lying or falsely advertising to get your money and they offer a ZERO REFUND policy even if you were defrauded by one of their partners, they won't help you. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? None, they have caused me nothing but problems and took nearly $5,000 of my money and I have received nothing Review collected by and hosted on G2.com. Show More 10/13/2023 Current UserValidated ReviewerSource: Organic ![Jalal Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jalal Y.") JY Jalal Y. Internal Auditor Small-Business (50 or fewer emp.) 7/26/2022 "The worst software I use! Very bad customer support, and forced you to pay!!!!" 0/5 What do you like best about Bitrix24? Overall it's a good software fro planning & CRM Review collected by and hosted on G2.com. What do you dislike about Bitrix24? They increase prices, and they deceive you!! When you want to downgrade your plan from a commercial plan to a free one, they locked your account & all your data, and a message appears that they can't bring you back to the free plan!!! Even if you try to disable all the paid features! My 8 months of experience with them was good but now, I believe this software is a piece of s\*\*\*t. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? they solve all tasks & project management problems, and we automate most of our work with bitrix. we benefit a lot from CRM and how easy it is. Review collected by and hosted on G2.com. Show More 12/27/2022 Current UserValidated ReviewerSource: Organic ![Sarla S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarla S.") SS Sarla S. Founder - Chairwoman Small-Business (50 or fewer emp.) 5/4/2021 "Britix24 - An immatured sales crm - it lacks basic sales process and employee performance reports" 1/5 What do you like best about Bitrix24? Lead Management, Gives Access to 50 people at an economical price, but it's useless without an employee performance report. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? Humble request to please look into this. I have been struggling for almost 2 months on the reporting part Bitrix24 is good for CRM and Business Develop, but when a sales CRM where 50+ employees work, the employee performance report means a lot for any business irrespective of big or small. Before sales, there are various processes, and actions that result in success or deal, and those steps involve Lead Management such as Lead Validation, Email Sent, Telephonic Calls Done. All these are lead management and engagement stages, and after that only success comes. It takes weeks/months/years to get a success, until then what each employee is putting in their effort - a report on same marks the employee's seriousness during their daily work, Bitrix24 does not have any such report. There is no custom report of each employee like what activities they have done, their lead efficiency management - no accuracy on the report, the number in Lead Funnel shown is incorrect. Let say in an organization if there are 50 employees the report should show the top performer and the non-performer according to their activity-based rank analysis, which should be how many emails sent how many calls done. Bitix24 does not have a system to give all employees performance report, which the Business Head can look at it. This is where I feel, Bitix24 is a very immature sales CRM when it comes to employee performance custom reports as the report fails to capture the lead custom fields. Your team lacks a basic understanding of the sales process. I wonder how can your development guys miss such vital information? It would have been wonderful for any Business Head or CEO to have all their employees report in a horizontal way in a single window such as Employees Name - Total Inactive Leads - Total Email Sent - Total Calls Done - Success - Failure The Lead Validation process counts for Email sent on work email id This is an important report for any service industry, as they are not selling products, they are selling services, so its matter of success means truly churning and validation of leads, follow-up by email sent, and telephonic calls. If each salesperson is sending 50 emails in a day and doing 50 calls, that means the salesperson is validating the leads. If your system there is no way to figure out if the emails are sent through Britix24 server and through webmail, if it has bounced back there is no way to figure out, Without having the clarity on Lead Management Efficiency how would one assure success every time? I have not seen the vision of your company to help your customer grow, your product development vision and values are not aligned to bare sales basics, it's aligned on public demand. For the customer who has paid for two years in advance, you don't have any respect and value for their business needs that too the basic sales report and employee performance report. For the service industry where the fields are custom, then your system reports are a disaster and big failure. People like us only end up with regret and disappointment. It is a lesson for me that don't go for cheap rates, look at the things which make business sense for us. Sheer lack of employee lead management efficiency has put has to big-time failure. The thing which the sales team has shown about the lead funnel, in practice it is not working. Finally, a sales CRM without the basic reports of employee performance, what value does it bring for us. Please do not cheat your customers as they come with trust in your brand and then only to regret it. We have worked on other brands they are not what you proclaim to be worlds to 5 brand but they know the basics of what can be done to help their customer grow. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Customer Relationship and Business Development - this is a good feature Sales Team Performance Management - this is a failure with Bitirx24 Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Pablo G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pablo G.") PG Pablo G. CEO Small-Business (50 or fewer emp.) 7/22/2020 "The worst worst worst CRM you ever find" 0/5 What do you like best about Bitrix24? They have lots of features but no a single one works like should Review collected by and hosted on G2.com. What do you dislike about Bitrix24? Almost everything, but the support ammon all Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Nothing i buy a 2 year plan and they dont refund, the client receive a automatic email every single time he writes me, i mean thats serious, they create a deal every time a client sends me a email and i configure not to do so. Dont even think about buy this software, i did a month ago and is totally a SCAM, don't work, the support never help, and they have a no refund policy. So is a total SCAM!!!. I attach the screenshots for 3 weeks ago when i wrote for this problem they ask for lots of screenshots, and then they say "we have to scale the problem to the support team" 3 weeks later, no answer and i ask for information, another time lots of screenshots and final the same thing, same operator, same everything. RUN RUN RUN OUT of this offer. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Bitrix24? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Bitrix24 ](https://www.g2.com/products/bitrix24/discussions/new) ![Mirtha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mirtha S.") MS Mirtha Santos • Last activity 16 days ago How does Bitrix24 work best? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-does-bitrix24-work-best) ![Bruno A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruno A.") BA Bruno Araújo • Last activity over 2 years ago BITRIX what do you find most complex? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/bitrix-o-que-acham-mais-complexo) [ View all Discussions ](https://www.g2.com/products/bitrix24/discuss) ## Pricing Options Pricing provided by Bitrix24. ### Free Edition Free ### Basic $69.00 5 Users Per Month ### Standard $144.00 50 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/bitrix24/pricing) Bitrix24 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub 4.4/5(14,916) [ Compare Now ](https://www.g2.com/compare/bitrix24-vs-hubspot-marketing-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0d293cdf2c5e121860809685be0b6bf5/progress-podio.png "Product Avatar Image") Progress Podio 4.2/5(518) [ Compare Now ](https://www.g2.com/compare/bitrix24-vs-progress-podio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack 4.5/5(39,268) [ Compare Now ](https://www.g2.com/compare/bitrix24-vs-slack) ##### ##### Bitrix24 Features Platform Workflow Capability Sales Force Automation Opportunity & Pipeline Mgmt. Marketing Automation Email Marketing Campaign Management Customer Support Knowledge Base Support Analytics [ View More Features ](https://www.g2.com/products/bitrix24/features) ## Top-Rated Alternatives [ ![ClickUp](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ClickUp") ClickUp 4.6/5(13,685) ](https://www.g2.com/products/clickup/reviews) [ ![Google Workspace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Google Workspace") Google Workspace 4.6/5(48,165) ](https://www.g2.com/products/google-workspace/reviews) [ ![monday AI Work Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "monday AI Work Platform") monday AI Work Platform 4.7/5(17,132) ](https://www.g2.com/products/monday-com/reviews) [ View All Alternatives ](https://www.g2.com/products/bitrix24/competitors/alternatives) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[AI Writing Assistant](https://www.g2.com/categories/ai-writing-assistant)[Screen Sharing](https://www.g2.com/categories/screen-sharing) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[AI Writing Assistant](https://www.g2.com/categories/ai-writing-assistant)[Screen Sharing](https://www.g2.com/categories/screen-sharing)[Calendar](https://www.g2.com/categories/calendar-software)[Project Collaboration](https://www.g2.com/categories/project-collaboration)[Project Management](https://www.g2.com/categories/project-management)[CRM](https://www.g2.com/categories/crm)[Cloud Content Collaboration](https://www.g2.com/categories/cloud-content-collaboration)[Website Builder](https://www.g2.com/categories/website-builder)[Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Help Desk](https://www.g2.com/categories/help-desk)[Employee Intranet](https://www.g2.com/categories/employee-intranet)[Kanban Project Management](https://www.g2.com/categories/kanban-project-management)[Document Management](https://www.g2.com/categories/document-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What platform provides analytics on interview performance?](https://www.g2.com/discussions/what-platform-provides-analytics-on-interview-performance)[What is the most affordable work management software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-work-management-software-for-smbs)[What's the best fleet tracking service for logistics company](https://www.g2.com/discussions/what-s-the-best-fleet-tracking-service-for-logistics-company) [Best AI platforms for producing short-form videos](https://www.g2.com/discussions/what-s-the-best-ai-video-tool-for-creating-short-form-content-fast)[Which digital wayfinding platforms offer mobile-accessible directions for indoor spaces while meeting compliance requirements?](https://www.g2.com/discussions/what-are-the-best-campus-mapping-solutions-with-step-by-step-digital-wayfinding-directions-for-students-without-complex-implementation)[Pros and Cons Details](https://www.g2.com/products/bitrix24/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)