--- title: Bitrix24 Reviews meta\_title: 'Bitrix24 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 609 reviews by the users' company size, role or industry to find out how Bitrix24 works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 609 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Bitrix24 Reviews & Product Details Visit Website Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users. Whether you're a small team or a growing business, Bitrix24 helps you to: — Track leads and manage customer relationships with a built-in CRM — Stay on top of projects and tasks with Kanban boards, timelines, and time tracking — Communicate easily via team messenger, video calls, and shared calendars — Create and edit documents, manage files, and collect e-signatures — Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity. What makes Bitrix24 a great solution for businesses: — Free forever for unlimited users, with access to core features and 5 GB storage — No per-user fees – upgrade only when you need more storage or advanced tools — Accessible anywhere via web, desktop, and mobile apps — Scalable – grow your business without switching platforms or juggling tools Over 15 million companies trust Bitrix24 to simplify operations, cut costs, and get more done – all in one place. * * * Product Website Bitrix24 Seller [Bitrix24](https://www.g2.com/sellers/bitrix24) Discussions [Bitrix24 Community](https://www.g2.com/products/bitrix24/discuss) Languages Supported German, English, French, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Vlad K (Digital Marketing at Bitrix24) Show More ## Pricing Pricing provided by Bitrix24. ### Free Edition Free [ View More Pricing Information ](https://www.g2.com/products/bitrix24/pricing) ## Bitrix24 Integrations (28) What do users say about integrations? 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GB Grigor B. Founder Telecommunications Small-Business (50 or fewer emp.) 6/10/2025 "Good functions, poor UI/UX" 2.5/5 What do you like best about Bitrix24? Only one platform for any business. It has a lot of different components that any company might use, all in one platform. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? The UI/UX is poor. The windows and layouts and the overall design is quite old and needs polishing and more freedom of UU changes by the user. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Bitrix24 helps me have an Omni channel contact center that is easy to integrate to our website, social media channels. The best part is that Bitrix24 has a client app for windows, mac, ios and android which means that we don't have to open a web page to be online to receive customer messages. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-11280429/official_response/edit) Hi Grigor! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better. Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: Organic ![Marinos M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marinos M.") MM Marinos M. Communications, Marketing and Advertising Consultant Marketing and Advertising Mid-Market (51-1000 emp.) 4/15/2024 "Useful but with many glitches and limitations" 3/5 What do you like best about Bitrix24? Playful User Environment, good with reminders and with tracking the progress of the Lead Review collected by and hosted on G2.com. What do you dislike about Bitrix24? Very restrictive to the normal user. Only the super admin has the ability to chnage some settings. Support is only available for the Super Admin and it's outsourced to third-party companies. In our case the Managing Director is the Super Admin, so we as Users don't have any access to customize our workflow. So it's not convenient to bother the MD to ask for changing the settings. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? It helps me keep track of my Leads and set reminders for follow ups etc. It also syncs with your emails so email communication is tracked in the Customer's feed. But there's a lot of glitches that the emails from one client go to the account of a different client. It's very strange why that happens. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-9540609/official_response/edit) Thank you for sharing your experience with Bitrix24, Marinos! We understand the importance of user customization and will take your feedback into consideration for future updates to our platform. 4/16/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Divya G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divya G.") DG Divya G. Data Analyst/Engineer Mid-Market (51-1000 emp.) 7/8/2025 "All in one solution for lead management" 3/5 What do you like best about Bitrix24? The CRM is quite robust - lead tracking, lead pipelines, automation rules and integrations with forms, emails and calls help streamline sales processes. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? Due to its wide range of features, onboarding can be overwhelming. New users may need training or time to become productive. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Lead tracking has become easier. Automated tasks, reminders and approval processes save time and ensure consistency in routine operations. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-11375935/official_response/edit) Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Divya! Current UserValidated ReviewerIncentivizedSource: G2 invite BS Bharpinder S. Managing Director Small-Business (50 or fewer emp.) 9/3/2024 Guest users or non-business users of the software, not included in G2 scores. "No sales support, You need to buy plan to get answer of sales enquiries" 2.5/5 What do you like best about Bitrix24? Features are all good. I tried 15 days free trail. Sufficient for small and medium businesses. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? No sales support before buying any plan. I have doubts related their pricing but there is no way to get answer of sales enquries.. There are difference in pricing. I am from india, when i visit website in the pricing page "Professional" Plan showing price Rs 9,990 INR (Approx $120 USD) but after login when i tried to upgrade trail account to "professional" plan it shows Rs 20,000 (Approx $249 USD). Both prices i mentioned when i select Monthly subscription. Its almost double.. No transparancy in pricing.. To get the mentioned price i tried to contact sales support but there is no way to reach sales team.. I can only create support ticket if i have paid account. Its like to get sales related answer, you need to buy first.. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Project management is easy, i can create tasks for my team and can monitor their performance. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-10166782/official_response/edit) Thank you for sharing your feedback on Bitrix24. We apologize for any confusion regarding our pricing. For pricing questions, please contact our sales team at sales@bitrix24.in. The difference in pricing you noticed may be due to the toggle switch on our pricing page, which allows you to view prices for both monthly and annual subscriptions. The annual subscription includes a discount, which might have caused the discrepancy you observed. You can find more details on our pricing page: www.bitrix24.in/prices/ Current UserValidated ReviewerSource: Organic ![Ankit H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit H.") AH Ankit H. Business Analyst Small-Business (50 or fewer emp.) 10/24/2024 "Affordable but a non scalable solution for Sales and Customer Support" 3/5 What do you like best about Bitrix24? An affordable option for sales, support. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? Can't handle complex complex operations. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? When we had less number of employees and the business was not that big, we were using bitrix for our sales pipeline and customer support operations. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-10375128/official_response/edit) Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. 12/11/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Randall R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall R.") RR Randall R. Mediator and Consultant Small-Business (50 or fewer emp.) 9/30/2024 "Bitrix 24 probably good for some." 3/5 What do you like best about Bitrix24? It is easy to customize customer DaraBase. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? The phone/messaging queue is less than useful at times for tracking contacts. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Tracking customers and products. Tracking communication with customers. Review collected by and hosted on G2.com. Show More Response from Oleg Samarin of Bitrix24 [Editedit](https://www.g2.com/survey_responses/bitrix24-review-10323187/official_response/edit) Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users. Validated ReviewerSource: Organic ![Jorge T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge T.") JT Jorge T. Gerente Logística Ejecutiva Small-Business (50 or fewer emp.) 9/30/2022 "My feedback on Bitrix24" 3/5 What do you like best about Bitrix24? Bitrix24 is a CRM, it is specialized for that specific function. I liked the speed and fluidity that is achieved within the system. It is the only canned CRM that I have used, others were developed by companies. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? I found it difficult to configure. I tried to link the different spreadsheets and in most cases I couldn't. Customization is hard to do, for a user with no previous Bitrix24 experience, it creates a bad experience that can be frustrating. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Mainly the CRM organization, the relationship with clients and the status of each lead. My team managed to organize their processes, which increased the performance of the work team Review collected by and hosted on G2.com. Show More 9/30/2023 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/11/2022 "Bitrix 24 review" 2.5/5 What do you like best about Bitrix24? An extensive list of features and products are available on the platform from CRM to task management. The pricing is hands down the best thing about Bitrix. No other CRM platform provides this many features at the price they are offering. It's good for small teams. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? The UI is the worst! It's not intuitive at all. No matter how long you use it, you will still end up confused trying to find differentoptions on the platforms. Also, the analytics is not easy to use and configure. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Bitrix is helping us manage our lead generation pipeline and helping us analyse and project revenue from different business channels. It also helps in automating certain process withing lead generation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Business Supplies and Equipment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Business Supplies and Equipment") UB Verified User in Business Supplies and Equipment Small-Business (50 or fewer emp.) 8/3/2022 "The best CRM for collaboration and communication" 2.5/5 What do you like best about Bitrix24? This is an exceptional CRM software that is compactable on phone system as well. The reports that can be sought easily and is very helpful to analyse and define success metrics of your program. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? The customisations related to this CRM are basic and the customer support isn't that great, the worst part is the support is at the same level even if we've purchased a premium version of this software. Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? All the projects can be run simultaneously run and is hazel free. The options for integration and the customisation is good providing the option of using it on phone and on computer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Publishing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Publishing") UP Verified User in Publishing Small-Business (50 or fewer emp.) 3/8/2022 "Good platform, where applicable." 2.5/5 What do you like best about Bitrix24? I like that you can leave it open on your computer and as the day goes on, you can quickly hop in and out of the platform when needed. Review collected by and hosted on G2.com. What do you dislike about Bitrix24? I believe Bitrix requires a lot of operating space on your computer and could be better served with more cloud-based offerings Review collected by and hosted on G2.com. What problems is Bitrix24 solving and how is that benefiting you? Communication across multiple groups in a division. We would like to keep track of multiple moving parts and ensure that nothing falls through the cracks. Our business performance has improved with the help of Bitrix. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Bitrix24? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Bitrix24 ](https://www.g2.com/products/bitrix24/discussions/new) ![Bruno A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruno A.") BA Bruno Araújo • Last activity over 2 years ago BITRIX what do you find most complex? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/bitrix-o-que-acham-mais-complexo) ![Mirtha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mirtha S.") MS Mirtha Santos • Last activity 16 days ago How does Bitrix24 work best? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-does-bitrix24-work-best) [ View all Discussions ](https://www.g2.com/products/bitrix24/discuss) ## Pricing Options Pricing provided by Bitrix24. ### Free Edition Free ### Basic $69.00 5 Users Per Month ### Standard $144.00 50 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/bitrix24/pricing) Bitrix24 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub 4.4/5(14,916) [ Compare Now ](https://www.g2.com/compare/bitrix24-vs-hubspot-marketing-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0d293cdf2c5e121860809685be0b6bf5/progress-podio.png "Product Avatar Image") Progress Podio 4.2/5(518) [ Compare Now ](https://www.g2.com/compare/bitrix24-vs-progress-podio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack 4.5/5(39,266) [ Compare Now ](https://www.g2.com/compare/bitrix24-vs-slack) ##### ##### Bitrix24 Features Platform Workflow Capability Sales Force Automation Opportunity & Pipeline Mgmt. 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