Convenient as heck, We use it for chats and sometimes we lose business bc its down for a while but other than that i enjoy it Review collected by and hosted on G2.com.
iphone users cant always insert pictures Review collected by and hosted on G2.com.
its user friendly no matter the size of your business Review collected by and hosted on G2.com.
Customer service issues Review collected by and hosted on G2.com.
Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.
Podium makes it really easy for us to reach our customers via text. Our response value is so much quicker with Podium than with a normal email. Review collected by and hosted on G2.com.
Nothing! We love Podium and would recommend it to everyone! Review collected by and hosted on G2.com.
Podium is a must have for anyone wanting to reach their customers in a meaningful way. We have gotten so many more responses using this system than with traditional means such as phone calls, emails, and regular mail. We have found our customers are very responsive to text messages and are able to collect balances, have conversations, and make sales all through the platform. I would highly recommend trying Podium for your business! It is an essential tool that we could not live without! Review collected by and hosted on G2.com.
We use Podium to contact delinquent customers via text message. We are much more likely to receive messages back from customers when using Podium than with other traditional means like phone calls and emails. Review collected by and hosted on G2.com.
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with you
Everything about FreshDesk is so easy and user-friendly. Implementing FreshDesk made a huge impact on our business. I don’t know how we managed without it.
Setting up the portal is so simple, and the agent portal is very intuitive. Designing basic workflows with Dispatch’r and customising notification e-mails was borderline addictive.
The customer service is like nothing I’ve ever experienced, rapid responses packed with useful information and friendly and helpful staff Review collected by and hosted on G2.com.
We trialled this product on the free package and were caught offguard by the inability to whitelist the email notifications. Fortunately we were able to resolve this very quickly. Review collected by and hosted on G2.com.
Do it. Do it. Do it Review collected by and hosted on G2.com.
The way we use FreshDesk is slightly unorthodox. Our consultants request invoices to be raised by our invoicing team through the ticket system. We get to monitor response times and individual KPIs on our invoicing team and our consultants get the peace of mind of being able to track their ticket progress Review collected by and hosted on G2.com.
Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices
I had been using the free version for years to access other computers in my house. For medical reasons I need to move around. Team viewer allowed me to access the same data from one computer. Review collected by and hosted on G2.com.
Team viewer flagged me as possible commercial use and made me fill out paperwork showing that I was not using it for commercial use. They reset my account allowing me to continue using it. Months later I was flagged again and my account was disabled again. After multiple attempts to contact them and emails with paperwork attached to rectify the issue I am still not able to use the free version and no one has replied to my requests. Review collected by and hosted on G2.com.
Not sure how well the paid version is but the fee version support is lacking. First time I had issued the response was quick and the issue was solved. The second time I have had no support response. Review collected by and hosted on G2.com.
I had been using the free version for years to access other computers in my house. For medical reasons I need to move around. Team viewer allowed me to access the same data from one computer. Review collected by and hosted on G2.com.
We had issues with a similar company that would filter out emails from our customers. We are happy that LiveAgent uses a different spam filter so we can now get all of our customer's emails. Review collected by and hosted on G2.com.
This is a small thing, but I feel like LiveAgent doesn't have the cleanest looking setup. But it functions the way we need it to so it's ok! Review collected by and hosted on G2.com.
If you're considering LiveAgent, my advice is to take the time to figure out how to implement the features they have. It's not super intuitive for some of them, but it makes the service more worth it if you take the time to figure it out. Review collected by and hosted on G2.com.
We had issues with a past company that marked our domains as spam so we couldn't get all of our customer's correspondence. LiveAgent has corrected that issue for us. We've also liked using the auto reply for times we are out of the office. Review collected by and hosted on G2.com.
It fits perfectly with my work system, and jelps us to focus on two main approaches, customer service and further enchance our product, raising the quality of service we offer in relation to our customers to another level. It provides us with incredible tools that allow us to optimize all our work, both individually and in groups, setting up a collaborative work thanks to a chat with real-time messaging and the transfer of files in a simple way. It allows us to automate various CRM processes, billing, project management, documents, including viewing the client's profile, with comments, chats and subscription reports. One of the things that we like the most is to be able to analyze the different complaints, problems or comments that our clients may have through the collection of data with forms, in order to take care of each case in particular and attend to all the doubts they have. It encompasses and systematizes all the worh so that each action is quick and easy. It enhances the messaging system, so that there is always a correct flow of the message, it is possible to manage telephone calls, chats in networks and record them or keep them in a waiting queue if necessary. Review collected by and hosted on G2.com.
So far the whole system has seemed comfortable to me, each tool is a ideal to perform every function I need, however, I would like ther to be more customization features where it is possible to adjust the color and design so that the experience is much more comforting. Review collected by and hosted on G2.com.
Improve your relationship with customers thanks to Zoho Desk, with great functions and automation of all work. Review collected by and hosted on G2.com.
We doubled the benefits we previosly obtained by paying attention to what our clients need, thans to Zoho Desk that allows us to focus on the smallest things, as well as automate various functions of billing, claims assistance, as well as manage our work time thanks to the different organizational and planning functions of business tasks. Communication is vital for our company, where all team members can work collaboratively, by achieving these results our effort will be reflected in the satisfaction of our customers, improving our service and treatment of each of them, the business relationship encourages strong ties and excellent results. Review collected by and hosted on G2.com.
I like how quickly it connects. Dialed in and working in a couple of seconds Review collected by and hosted on G2.com.
I must say that they only things I don't like are someof the menu icons. Review collected by and hosted on G2.com.
I am able to look at my POS system and correct issues from anywhere, even in my carwith my phone Review collected by and hosted on G2.com.
I like how it is easy and fast to connect to distant PC's for instance while I am Troubleshooting the PC of some of my Customers and I am also able to review their PC, in order to check and advise if some file is missing ( or if it is corrupted or needs some editing, so System works normally again ). Also, while investigating original issue, I am also able to upload and download files in question and in general, use of this Software greatly speeds up overall Troubleshooting process as Software itself is free and easy to use. Review collected by and hosted on G2.com.
Recording option needs more optimization, for instance it would be good to have option to save recording to some other file type, besides Anydesk as I have experienced a couple of issue while checking my recordings via Anydesk. Sometimes Anydesk would crash completely or become unresponsive and I was unable to review my recording at all. Also, recordings took more space than the ones from some other Software. Regarding the mobile app, UI needs a bit improvement as well, as in general it would freeze sometimes and even connection to remote PC for example, crashes sometimes without any reason ( because internet connection was good the whole time and phone had more than enough disc space as well ). Review collected by and hosted on G2.com.
If anyone out there needs free, fast and reliable Remote Desktop Connection Software, check out Anydesk first. Believe me, You won't be sorry. Review collected by and hosted on G2.com.
I am solving some general problems on Customer's PC's on my work ( Windows, Database checkup and further investigation of the System which I support on my work ), as Anydesk connection is very easy to set up and use of this Software greatly speeds up our Troubleshooting and improves Customer's satisfaction with our Service as well. Review collected by and hosted on G2.com.
Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer
What I love most about BirdEye is their level of commitment to their customers, their innovative approach & how quickly they can make changes to support business need. Everyone I have worked with at BirdEye, including their COO and CEO has been exceptional. They understand what it takes to steer social reputation and are true partners in helping obtain business goals & drive desired outcomes. Review collected by and hosted on G2.com.
I haven't found anything that I dislike yet. Review collected by and hosted on G2.com.
Think big! The CEO and COO of BirdEye (Naveen & Neeraj) are product innovators and will tailor the tool to fit your business need. If you don't see something you want, make sure to tell them because they have been able to implement development changes really quickly to support our needs. Review collected by and hosted on G2.com.
We have not put focus or resources into managing our social reputation. We are struggling in terms of our star ratings on review sites and also in our overall brand reputation (directly affecting traffic and sales). We have been challenged with being about to understand what the root cause of this is in our 300+ locations and have also struggled with presenting real-time data to the chain that is consumable and actionable.
We rolled out a pilot in 32 locations and saw immediate and sustained improvement in both star ratings, number of reviews and overall brand reputation. We saw such great improvement within a few weeks that we are accelerating our plans to roll to chain.
We have learned a lot relative to root cause down to the individual store level that has allowed us to provide targeted and specific coaching & training. Through the BirdEye tool, we can also see our competitor’s ratings and how we benchmark against them. We also can track our response time and work right in the BirdEye tool which is much for efficient that leveraging multiple tools on every different review site to respond to customers. We also have great reporting that can be rolled up on an enterprise level or boiled down to the store level. Knowledge is power! Review collected by and hosted on G2.com.
Streamlines inbounds easily, making it so the incoming leads are digestible and manageable Review collected by and hosted on G2.com.
You cant turn off the alert sounds (in my knowledge) Review collected by and hosted on G2.com.
High volume inbound traddic. It disperses the responsibilty in an effective way Review collected by and hosted on G2.com.
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
The back end management system is extremely user friendly and takes little to no previous training to figure out. You are also able to download the app to your phone for on-the-go customer support when not in the office. This is extremely useful and helps us maintain 24 hour support as best as possible. Review collected by and hosted on G2.com.
I dislike that when responding to a chat, if the person gets off the website, your message gets erased. Then when they jump back on your website, you have to restart typing that message from the beginning. It would be helpful if the message didn't get erased and we were able to continue the message as the customer jumped back on. Review collected by and hosted on G2.com.
We are better connecting with our customers and answering questions they may not be able to find the answers for. We are providing fast and reliable support through Zendesk Chat. We are improving our conversion rate with chat as we are able to quickly respond to any potential roadblocks in the sales process. Customers are happy with our high level of support and keep coming back when looking for products in our industry. Review collected by and hosted on G2.com.
It is our main foundation in terms of online support and attention, with which we support and forge our sales process. Since we implemented it to the company's system, it has provided us with very remarkable benefits, with which we offer better interaction with customers, in addition to this it allows us to have total control of the functions, to adapt it to our way of working. Its interface allows us to understand where our clients need help, and allows us to communicate better without a large investment of time. Both of these features help us provide better customer service. Review collected by and hosted on G2.com.
The interface is not the most sympathetic and innovative, some other options of its kind are more innovative and more modern, this makes it look a bit outdated because it is visually outdated for us it does not turn out to be something very important, because the interest is focused on the functions and results we obtain with this software, which were the main reason and motivation for integrating it into our company, and since then it has not disappointed us, it has given us the results we expect. Review collected by and hosted on G2.com.
It is a potential software for any company, thanks to its adaptability, with which it is possible to implement it very easily on the web server of your choice, allowing you to use an installation with a pre-designed configuration that can be done with just a few few very simple steps. It is very flexible, it can be customized quickly with step-by-step guides and assistants, which does not require high technical knowledge to do it, and therefore any member of the staff can do it. Review collected by and hosted on G2.com.
We strengthen the privacy security of consumer-related data, allowing us to archive it so that it remains on the server, which is truly difficult. We do not deserve to work with cookies to detect masked IP addresses, ensuring that they comply with the necessary data security and privacy regulations. Review collected by and hosted on G2.com.
It helps to have a very important and positive efficiency for my clients because it provides an exclusive support with help desk. It has really determined a logical way to replenish a good service, it works perfectly with a very complete system of tickets and live chat. Review collected by and hosted on G2.com.
I would like the software to be much cheaper, you have more expensive plans than other software from your competition. Review collected by and hosted on G2.com.
A great software that offers an incredible service. Definitely the software has given a good attention to the public, I suggest that they acquire it and can enjoy all its tools to have a great advantage. Review collected by and hosted on G2.com.
The program helps us to have a very clean support and with incredible dynamics, it has really been a great success to grant an experience that intensifies the way of getting communication and resolution of doubts to important clients. It justifies the quality and time in several sequences in the help desk, the company is satisfied. Review collected by and hosted on G2.com.
Interoperability is key for me. Our environment conists of Windows, macOS and Fedora/Ubuntu linux. VNC Connect is literally the only tool we found (and we tried loads) that works seamlessly for connecting to all of our estate. It's difficult to overstate how good that is for Linux workstations in partciular.
It's fast, too. It connects near instantly, can authenticate using a Windows domain or local Windows, macOS or Linux user and has all the options we needed for notifying users when we're connected/disconnected.
I challenge anyone to find a better standalone remote support tool. Review collected by and hosted on G2.com.
When initially setting up on Linux, guidance around requirements was a little light / hard to find. If you're planning to use it on Linux, you'll need to disable Wayland (easily googled) before connectivity works. Review collected by and hosted on G2.com.
Remote support, training and on-boarding in our new remote-first world. Review collected by and hosted on G2.com.
ConnectWise Control gives us secure encrypted control of all systems. This gives the tech support team at 365 iT SOLUTIONS the ability to securely manage all systems while ensuring secure connectivity. remote support, and remote access including video auditing depending on your licensing. They offer four different plans to address almost everyone's needs in the market.
We find it to be a lightweight on the computer resources which is important to 365 iT SOLUTIONS when picking a strategic software to manage assets. We find the software installation takes up very little space compared to competitors and very minimal resource use with little to no hardware impact and performance. We find the remote software to be stable with very low failures rates. They offer Cloud Administrator account lockout that will allow for eight incorrect password attempts within ten minutes. Once that is trigger, the account will be locked for ten minutes. This great security feature prevents brute-force attacks. They also give the ability to use many different two-factor authentication methods including Google Authenticator, Microsoft Authenticator, and Authy. Integration is fantastic as we have automated 99% of our business. It works great with all our tools including ConnectWise Manage, BrightGauge, and many other core line-of-business software. Review collected by and hosted on G2.com.
Connectivity to Apple devices is a bit more challenging than Windows systems. Tech support technician training takes a few extra steps but well worth it as it gives them greater capabilities. Tech support from ConnectWise can be challenging at times especially first level support. Majority of the times, our tech support staff is more knowledgeable on the issue and resolution which can be frustrating. Another challenge at times is the GUI interface which is not the most intuitive as there are many hidden options and modules which can be challenging and difficult to manage. Besides the items mentioned above, there is very little to no like as the software is much better than most out there. It gives managed services providers (MSP) a real advantage at offering their clients one of the best solutions in the industry. Review collected by and hosted on G2.com.
Unlike other consumer grade remote connectivity systems. ConnectWise control is more robust as the premium license offers video auditing that allows us to record video of all sessions and store them for future use. Reporting dashboards are also great to find real time information. We like that we can add our logo ensuring brand identity based on a centered delivery. It also leaves little room for error from other remote connectivity software connecting to take control as the user can identify the organizations. We find the connectivity to devices to be overall seamless except for Apple MacOS. The enhanced security puts clients at ease as as the all traffic is encrypted with AES-256 block encryption and RSA. As more and more organizations look at cyber security initiatives, this software is great at managing remote staff securely while passing industry IT audits. ConnectWise Control is also beneficial to us as it closely integrates with all our systems including ticketing, accounting, and much more ensuring we use the most automation so we can offer competitive pricing within the industry. Review collected by and hosted on G2.com.
Best for office job than Gmail. The user interface is very nice and you can read e-mails very easily, email, copy and highlight them. The cooperation between my office and other departments in our company has been greatly increased. The right person will obtain and operate on all the details he wants easily using a fast tag. Our team uses the collaborative draft function often too, helping us to fine-tune in real time the most sensitive communication. Review collected by and hosted on G2.com.
Often these functions function very slowly. Search still doesn't work right. It is not really helpful to chat. In addition, aside from certain functions, it is not convenient to use or recognize all the minor functions so I do not use them. Sometimes, for short periods, the site is hung or unacceptable. This occurred over the past year many times and is normally not that upsetting. However, a reliable service will be fantastic. Review collected by and hosted on G2.com.
It facilitates contact and teamwork among the company's various departments, saves time, is very effective and all e-mails can be accessed at once. Review collected by and hosted on G2.com.
It is the easiest way for emails to be received and reviewed. It saves time, is highly effective and I can see all e-mails simultaneously. I can copy my mails very quickly. I can even search previous posts, tag people, set alerts and even tag my e-mails. I love how easy it is to use Front to send mails. Front lets me answer customer questions very quickly, work in and through teams and ensure that nothing spills out – a huge challenge we encountered prior to Front's deployment. Review collected by and hosted on G2.com.
They have a chat, but only when it actually works or you are able to login. I have many complaints from clients clicking links in the email and they cant reply to us, or when we reply it show email sent but customers never received it. Review collected by and hosted on G2.com.
Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard of. But bigger issue the confusion their flawed platform gives our customers or leads, that cost us a lot of money. So i dislike no support, products breaks, not customer centric more you pay we dont care attitude and excuses... No integrations not even Zapier do i need to keep going no, waste of time. Advice choose another vendor Review collected by and hosted on G2.com.
Talking to customers and leads on our website and inside the app, but they failed to deliver keeps breaking their system. Review collected by and hosted on G2.com.
I like the ability to comment to others in my group before generating an answer to the user, as well as the feature that alerts you if someone else is already responding. Review collected by and hosted on G2.com.
Occasionally a little flaky with respect to multiple personal gmail accounts. Review collected by and hosted on G2.com.
Avoiding multiple people working on the same problem. Review collected by and hosted on G2.com.
HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them
HubSpot's Service hub is a mind-blowing tool. The best part about HubSpot is how easy it is to use the amazing features. Literally, everything one wishes to achieve with HubSpot can actually be done. That is the level of planning the team has worked through. Review collected by and hosted on G2.com.
At times, when one's slightly stuck with something, immediate assistance would be of great help. However, the chat seems to disabled at times and a response 24 hours later, via email, might not be the best option. Nevertheless, their support team is also excellent! Review collected by and hosted on G2.com.
If you think your team deserves a world-class product with stellar features and amazing service, HubSpot is the place to go to! Review collected by and hosted on G2.com.
Currently, we're using the Knowledge Base to address customer queries, proactively. We're also using different workflows to ensure we're on track with all queries and use the Ticketing software to handle user requests more efficiently. Review collected by and hosted on G2.com.
We have tried many remote support tools, and Zoho Assist has consistently been the easiest for our clients on multiple platforms to use. We use both on demand remote access unattended access sessions, on Windows desktops, Windows servers, and Mac clients. Unattended servers consistently remain available, and remote reboot and tools work well. On demand sessions by email and instant message invitations are easy, and we appreciate that the on demand URLs are simple enough that a user can manually enter them if needed. Review collected by and hosted on G2.com.
The only downside so far is that the price jump between the free/personal end the enterprise versions is a bit steep. It would help if there were more options for plans. Review collected by and hosted on G2.com.
Look at all the pricing plans in advance. Consider the remote/mobile options. Review collected by and hosted on G2.com.
With everyone working remotely, we have been able to give users access to their in-office PCs, as well as provide remote support sessions to them in their home offices. We also can monitor and reboot PCs and servers in our central office. Review collected by and hosted on G2.com.