Vend Reviews & Product Details

Vend Overview

What is Vend?

Vend is cloud-based point-of-sale and retail management software that lets retailers run their business in-store, online, and on-the-go. Vend’s software includes inventory management, customer loyalty, and reporting analytics. Vend integrates with other world-leading business and payments applications including Shopify, Square, Xero and PayPal, and is a key retail partner in Apple’s global Mobility Partner Program. Vend is trusted by retailers in over 140 countries and is used in more than 20,000 stores worldwide. For more information, please visit: http://www.vendhq.com.

Vend Details
Website
Discussions
Vend Community
Product Description

Vend is a retail POS software, inventory management, ecommerce & customer loyalty for iPad, Mac and PC where you can manage and grow your business in the cloud.


Seller Details
Seller
Vend
Company Website
Year Founded
2010
HQ Location
Auckland, New Zealand
Twitter
@vendhq
23,278 Twitter followers
LinkedIn® Page
www.linkedin.com
358 employees on LinkedIn®
Show More

Vend Screenshots

Answer a few questions to help the Vend community
Have you used Vend before?
Yes

Vend Reviews

Write a Review
Filter reviews
LinkedIn®
Connections
Popular Mentions
Showing 57 Vend reviews
Popular Mentions
Showing 57 reviews
Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
All Industries
Region
Already have Vend?
Write a Review
AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We thought it would have the features they say it does. We thought it wouldn't be this horrible to work with. We thought our staff would be able to use it's "user-friendly" interface, but it is so user-friendly it doesn't work as a POS. It's like someone gutted the program and is releasing a new feature every 6 months, so maybe in 10 years it'll be a full service POS. Review collected by and hosted on G2.com.

What do you dislike?

Nothing works like they say it does. If you use UPC codes, you can't import anything. If you use SKUs you have to deal with a laggy look up system that doesn't work (or make stickers for every product so you can scan your SKUs, which we have over 5,000 products). When you ask customer service for help, the best they can do is direct you to help articles that don't address the issue. I don't think anyone who works for Vend has ever actually used the program themselves. They constantly go offline and they act like their servers are never down until you ask them and then they say they're working on the problem. The system doesn't work when offline like they say it does, it loses sales data (i.e. the local data is always overwritten by their servers, so we often have inventory issues, sales inconsistencies, and frustrated employees!). Be prepared to clear your site data daily...it's annoying but one of the only things that fixed some of this (so instead of a regular issue, it's an irregular issue that only happens if you forgot to clear the site data, good luck having employees do that daily!). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend you keep looking...there's got to be something better than broken! There has got to be a better POS than this one. This one lags, goes offline regularly and loses sales, cannot handle scanning UPC and uploading UPC, so you have to pick between scanning (UPC) and uploading (SKU). There is only one product number field. It's very reliant on Excel to get from Vend to anything else. Reports are raw data, often inconsistent data showing on the screen (lag), so employees spend time trying to reconcile something that already matches! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have seen no benefit to using Vend. We regret using it this whole time and it has only become a hole that we cannot dig ourselves out of now. Our system is so difficult we can't even expand the business until we find a replacement! Review collected by and hosted on G2.com.

Show More
Show Less
AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

This company cares what it’s customers think and take action to improve their tools. We have had numerous web chats and talks with some of their developers and it’s amazing to see they actually listen. Review collected by and hosted on G2.com.

What do you dislike?

one thing is the speed in which the app connects to a PayPal reader. We also wish there was more customization available. The biggest thing is an integration with zapier would be awesome. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Vend is a great choice for retailers that want flexibility when it comes to numerous aspects such as inventory control, reporting and POS. If you are migrating your company from an old POS to VEND it will be a small learning curve when it comes to administrative actions such as hardware but once setup it’s a breeze. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Inventory was a huge hurtle for us but VEND has helped us overcome that. Review collected by and hosted on G2.com.

Show More
Show Less
AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

VEND is easy to use and as it's cloud-based, I can collate shop sales data from 4 separate locations across the UK, and it works briliantly. We can store sales reports, daily, weekly, and monthly and work with the shops is creating SKUs, editing SKU's or removing them. VEND also on hand for advice Review collected by and hosted on G2.com.

What do you dislike?

updating / removing stock via CSVs can be arduous

SKU amending can be troublesome Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

problem solving and benefits have definitely been realized, its a great tool. Review collected by and hosted on G2.com.

Show More
Show Less
Retail Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Vend empowers you to set up your POS system sufficiently, it is a cloud based affiliation so you can vivify the tab and open another tab in your web program without losing any information. They structure is incredibly simple to utilize and completely masterminded to changes. It's a no matter how you look at it game plan that manages our business, stock, and portion taking care of. If we anytime needed any support or needed to know anything, the Vend gathering raced to respond with heavenly customer organization. Review collected by and hosted on G2.com.

What do you dislike?

I don't have any aversions about VEND, they have extraordinary client administration and a referral program and update their item. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Mind boggling programming, it is definitely not hard to investigate, and interfaces. You positively get even more an incentive for your cash. I would recommend Vend to anybody in retail hoping to refresh their POS. It is easy to utilize. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Stocktaking and the capacity to follow offers of things so as to boost benefit are a couple of they things we've accomplished since utilizing Vend, it enables us to have various salesmen and track them exclusively. Our workers have had a by and large positive experience utilizing Vend, and it coordinates with our online store well. Review collected by and hosted on G2.com.

Show More
Show Less
UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Vend is a very user friendly intuitive POS software. The platform is self-explanatory and easy to train others on. Good hot buttons. Review collected by and hosted on G2.com.

What do you dislike?

Would glitch and log out during use on occasion, would have to log in with a very long and complicated password which would take time out of the customer interaction. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had a lot of seasonal employees to train, and other POS softwares were more confusing and difficult to train on. Easy to switch login between associates as well for sales. Review collected by and hosted on G2.com.

Show More
Show Less
Cashier
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's anything but difficult to utilize and can be grabbed actually rapidly. It's significant for new starters in an organization to have the option to comprehend the POS programming with no issues, Vend makes this conceivable. I like the stock administration coordination and the adaptability with installment strategies. It additionally functions admirably on both a PC/web and on iPad, which enables us to go with our POS framework effectively. Review collected by and hosted on G2.com.

What do you dislike?

The register integrates with our site for stock administration through an outsider administration, yet it doesn't keep us from incidentally overselling a thing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Incredible programming, it is anything but difficult to explore, and interfaces with our Airsquare site. You certainly get all the more value for your money. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Multi-outlet stock administration and matching up. It deals with our retail deals, stock, and installment preparing. It enables us to have different sales reps and track them separately. Our stock was a bad dream until we got Vend, presently it is the most precise it has been in years! Review collected by and hosted on G2.com.

Show More
Show Less
Retail Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Vend enables you to set up your POS framework adequately, it is a cloud based association so you can animate the tab and open another tab in your web program without losing any data. They framework is amazingly easy to use and totally arranged to changes. It's an across the board arrangement that deals with our business, stock, and installment handling. Vend has an unprecedented customer reinforce bunch who are always arranged helping us when we go over any inconvenience using vend. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I truly loathe about Vend. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would underwrite Vend to anybody in retail intending to resuscitate their POS. It is simple and easy to utilize. It's splendid with stock control and there are a wide scope of reports (and isolating through the reports) making it easy to pull any information required from the system. It is a fantastic tool. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Emailing receipts, gazing upward past exchanges, following the patterns in deals and so forth, are only few of its element we use. The announcing highlights make it actually simple to deal with things like accounting and stock control. It takes into consideration us to spare time by not including the items again and again. It makes life simpler and spares us cash. Review collected by and hosted on G2.com.

Show More
Show Less
Sales Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

They framework is amazingly easy to use and totally arranged to changes. Vend engages you to set up your POS framework adequately, it is a cloud based association so you can invigorate the tab and open another tab in your web program without losing any data. In the event that we at any point required any assistance or had to know anything, the VEND group rushed to react with superb client administration. Review collected by and hosted on G2.com.

What do you dislike?

It is all so natural to utilize that I haven't discovered whatever I don't care for about it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would endorse Vend to anyone in retail planning to revive their POS. It is easy and simple to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Vend has made it fundamentally simpler to monitor inventory,emailing receipts, gazing upward past exchanges and following the patterns in our deals. It is anything but difficult to remove things from stock on the web organization and running reports has turned out to be fundamentally simpler. It makes life simpler and spares us cash. Review collected by and hosted on G2.com.

Show More
Show Less
Retail Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Vend empowers you to set up your POS system effectively, it is a cloud based organization so you can stimulate the tab and open another tab in your web program without losing any information. They system is extremely simple to utilize and completely prepared to changes. My most loved viewpoints are the esteem and cost. You appear to get such a great amount of item at such a less expensive cost than its rivals. I additionally preferred that we could utilize our current money cabinet and receipt printer with Vend. Vend has an extraordinary client bolster group who are constantly prepared helping us when we go over any trouble utilizing item. Review collected by and hosted on G2.com.

What do you dislike?

It has restricted space and can be troublesome working in various outlets. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would prescribe Vend to anybody in retail hoping to refresh their POS. It is easy to utilize. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Vend for staying with precise inventories. Messaging receipts, gazing upward past exchanges, following the patterns in deals and following deals numbers has been made simple by Vend. Review collected by and hosted on G2.com.

Show More
Show Less
Retail specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Distribute enables you to set up your POS framework easily, it is a cloud based administration so you can invigorate the tab and open another tab in your internet browser without losing any data. They're framework is very easy to use and entirely ready to tweak. Review collected by and hosted on G2.com.

What do you dislike?

I don't have any aversions about VEND, they have extraordinary client administration and a referral program and update their item. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I very prescribe utilizing VEND for your Point of Sales System. It's brilliant with stock control and there are a wide range of reports (and separating through the reports) made it simple to pull the data I required from the framework. The front end configuration, is anything but difficult to work with and it is an essential design - anybody ought to have the capacity to utilize this easily. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We constructed our POS framework, changed from quickbooks over to VEND on the grounds that quickbooks was excessively constraining and VEND enabled us to have a completely altered and incorporated framework that coordinates with mailchimp, our mailing list, our Mastercard preparing, our iPads and substantially more. Review collected by and hosted on G2.com.

Show More
Show Less
UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It is very easy to use - you can pull up customer information and look up items as needed Review collected by and hosted on G2.com.

What do you dislike?

Vend often times crashes or takes a long time to pull up product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Vend has made it easier to train employees how to make a sale. Review collected by and hosted on G2.com.

Show More
Show Less
Work Study
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that it is iOS compatible across the board. Many stores are switching to an iPad as a sales platform and this is competing with the rest of the programs Review collected by and hosted on G2.com.

What do you dislike?

The support was difficult because of the time difference and the app and server constantly crash Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Check out other options based on customer reviews regarding support and technical difficulty (crashing, etc.) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Selling retail on a sleek interface like an iPad and getting rid of archaic tools like bulky computers and cash registers Review collected by and hosted on G2.com.

Show More
Show Less
Event Decor and Balloon Decor Professional
Events Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I really like that it so easy to set up and use. Review collected by and hosted on G2.com.

What do you dislike?

no where to put the weight of the item - Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

monitioring sales that couldn't do before and see how much stock as well Review collected by and hosted on G2.com.

Show More
Show Less
User
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Vend is a real time solution that offers a clear,effective & accurate selling. it has not been so long that i use Vend but so far so good. i highly commend this software for similar business that deal with retail selling. Review collected by and hosted on G2.com.

What do you dislike?

it is has limited space or can not be operated in different outlets Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly commend Vend as it is accurate when it comes to retail selling. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Accuracy

Book keeping

Increased Sales Review collected by and hosted on G2.com.

Show More
Show Less
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Ease of use! Searching is made so easy!! Review collected by and hosted on G2.com.

What do you dislike?

Not a full accounting program, like Quickbooks. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Inventory control is finally under control. Printing labels with or without SKU's or pricing is really helpful. Review collected by and hosted on G2.com.

Show More
Show Less
General Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's an all in one solution that manages our sales, inventory, and payment processing. Review collected by and hosted on G2.com.

What do you dislike?

Tasks do not always go back to the start screen when you complete them so you either need to hit back or start over. I also wish I could have a second warehouse to put RMAs, MRB, etc but they charge for this. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a great product. We use it with Paypal Here and it integrates fully with it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It manages our retail sales, inventory, and payment processing. It allows us to have multiple sales people and track them individually. Review collected by and hosted on G2.com.

Show More
Show Less
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The best thing I like about Vend is how easy it is to use and how little training is required to be able to use the system when serving at the shop I volunteer at for fundraising purposes. It makes fundraising so much more enjoyable, rewarding and profitable. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I really dislike about Vend. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use it at a shop where I volunteer to help fund-raise for a local private school and it makes fundraising simple, easy and fun to do Review collected by and hosted on G2.com.

Show More
Show Less
Customer Service Manager
Machinery
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like the Vend help section best. They have a genuine interest in the helping solve any problem. Review collected by and hosted on G2.com.

What do you dislike?

Vend is limited. Number dont alway add up. Not having the ability to cost freight into COGS automatically is frustrating. We do that manually, spreading the cost across items. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is a great POS experience and stock control is quite good. The gift card function is great. Review collected by and hosted on G2.com.

Show More
Show Less
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I love that I can access Vend from any computer. It makes my life so easy since I’m not always in my store. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that when I sell something as miscellaneous, I can’t see the sales history of this product type. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I’m making better choices when reordering. I also love that I can track the store credit for customers. Review collected by and hosted on G2.com.

Show More
Show Less
AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

easy to use, easy to navigate, easy to process all transactions and emailing receipts is awesome, save a lot of paper. Review collected by and hosted on G2.com.

What do you dislike?

Nothing about this system I dislike. It is very easy to use and easy to naviagate and the transition was easy. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use it, easy, fun and easy to train on Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

emailing receipts, looking up past transactions, following the trends in sales and tracking sales numbers. tracking inventory is very easy as well. Review collected by and hosted on G2.com.

Show More
Show Less
AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like the layout of the system, easy to train new staff, Vend help is always useful Review collected by and hosted on G2.com.

What do you dislike?

Some features need updating, a few things we can't do. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definately give it a try! It's worth it! It has all the basics covered and easy to use/manage. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can run reports and look at data from previous years to help us with staffing levels, food production etc. Review collected by and hosted on G2.com.

Show More
Show Less
AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

THE REPORTING FEATURE IS EXCELLENT. YOU CAN ANALYSE YOUR BUSINESS BASED ON THE DATA WITH THOSE REPORTS. THIS POS SYSTEM IS USER FRIENDLY AND YOU CAN ADMINISTER MULTIPLE LOCATIONS FROM A CENTRALIZED LOCATION. Review collected by and hosted on G2.com.

What do you dislike?

SINCE I STARTED USING I HAVE NOT CAME ACROSS ANY THING NOTICEABLE. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

BEST REPORTING, FRIENDLY AND FLEXIBLE Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

THE REPORTING FEATURES ALLOW YOU TO MAKE CRUCIAL DECISIONS ON Y OUR BUSINESS IN A TIMELY FASHION. WHETHER IT IS RELATED TO CASH FLOW, DATA ANALYSIS GIVES AN OPPORTUNITY TO CONTROL YOUR INVENTORY AND ALLOWS YOU TO PURCHASE SUPPLIES AHEAD OF TIME OR JUST IN TIME. Review collected by and hosted on G2.com.

Show More
Show Less
Group Manager Digital and Transformation Office
Government Administration
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The product is easy to use and integrates well with the Xero accounting solution. The recommended hardware worked as specified and has been reliable. Review collected by and hosted on G2.com.

What do you dislike?

Reporting not flexible enough. Support does not try to understand specific problem but provides a generic solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This solution minimises the administration requirements of running our single store business. Review collected by and hosted on G2.com.

Show More
Show Less
AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very simple checkout experience, general ease of use. Review collected by and hosted on G2.com.

What do you dislike?

Complex inventory breaks this thing completely. We had to do cycle counts weekly on a tiny store to keep our inventory in check. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go with a real POS like Lightspeed if you're going to have complex inventory. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Selling things to customers. Benefit was ... getting money for things. Review collected by and hosted on G2.com.

Show More
Show Less
Co-Founder | Web Dev | Clothing/ Web Designer
Apparel & Fashion
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

VEND allows you to set up your POS system with ease, it is a cloud based service so you can refresh the tab and open a new tab in your web browser without losing any information. They're system is very user friendly and very able to customize. Review collected by and hosted on G2.com.

What do you dislike?

I do not have any dislikes about VEND, they have great customer service and a referral program and update their product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

USE IT Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We built our POS system, switched from quickbooks over to VEND because quickbooks was too limiting and VEND allowed us to have a fully customized and integrated system that integrates with mailchimp, our mailing list, our credit card processing, our iPads and much more. Review collected by and hosted on G2.com.

Show More
Show Less