The G2 on Shopify POS

Shopify POS Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Shopify POS, enjoying a seamless experience for both staff and customers. (10 mentions)

Users love the seamless integration of Shopify POS, effectively unifying online and in-store sales for efficiency. (7 mentions)

Users love the seamless integration of Shopify POS, connecting online and in-store sales effortlessly into one platform. (5 mentions)

Users love the seamless integration of Shopify POS, enhancing efficiency for both online and in-store sales. (5 mentions)

Users appreciate the responsive customer support of Shopify POS, ensuring assistance whenever needed for smooth operation. (4 mentions)

Users highlight the efficient inventory management of Shopify POS, benefiting from live stock updates across multiple locations. (4 mentions)

Users admire the clean and user-friendly interface of Shopify POS, enhancing efficiency during busy sales periods. (4 mentions)

Users feel Shopify POS is expensive, with many useful features only available in costly plans, limiting accessibility. (7 mentions)

Users note the limited features available in Shopify POS, often requiring costly upgrades for essential functionalities. (3 mentions)

Users express frustration with payment issues, particularly regarding offline transaction processing and limited feature access. (3 mentions)

Users find feature limitations frustrating, as essential tools require higher-cost plans and offline mode lacks reliability. (2 mentions)

Users find that the missing features in Shopify POS, like advanced permissions, hinder overall effectiveness and value. (2 mentions)

Users dislike the high transaction fees unless using Shopify's own payment system, which can be frustrating. (1 mentions)

Users face poor customer support, experiencing slow responses for POS issues that hinder their overall experience. (1 mentions)

Users experience poor support services, with slow responses for POS issues impacting their overall satisfaction. (1 mentions)

Users note the slow performance of Shopify POS, especially with lagging live updates and limited inventory features. (1 mentions)

Top Pros or Advantages of Shopify POS

1. Ease of Use

Users appreciate the ease of use of Shopify POS, enjoying a seamless experience for both staff and customers.

See 10 mentions

See Related User Reviews

Jamie Jesurun H.

Small-Business (50 or fewer emp.)

5.0/5

"Game Changer for E-comm"

What do you like about Shopify POS?

Exceptional platform, even for beginners. It has different themese that helps you to create a professional store online.

sumeet y.

Mid-Market (51-1000 emp.)

5.0/5

"Shopify POS Review"

What do you like about Shopify POS?

Basically, Shopify POS is great because it just works. It ties your in-person sales and your online store together seamlessly, so you're not juggling

2. Integrations

Users love the seamless integration of Shopify POS, effectively unifying online and in-store sales for efficiency.

See 7 mentions

See Related User Reviews

Mohammed J.

Small-Business (50 or fewer emp.)

5.0/5

"User-friendly interface"

What do you like about Shopify POS?

One of the best things about Shopify POS is how seamlessly it integrates online and in store sales into a single, unified platform.

Alex e.

Small-Business (50 or fewer emp.)

3.5/5

"Solid POS for Retail Growth – Sleek, Powerful, and Easy to Scale"

What do you like about Shopify POS?

I love how seamlessly Shopify POS connects with our online store. The interface is modern and very easy for staff to use, especially during peak hours

3. Easy Integrations

Users love the seamless integration of Shopify POS, connecting online and in-store sales effortlessly into one platform.

See 5 mentions

See Related User Reviews

Mohammed J.

Small-Business (50 or fewer emp.)

5.0/5

"User-friendly interface"

What do you like about Shopify POS?

One of the best things about Shopify POS is how seamlessly it integrates online and in store sales into a single, unified platform.

sumeet y.

Mid-Market (51-1000 emp.)

5.0/5

"Shopify POS Review"

What do you like about Shopify POS?

Basically, Shopify POS is great because it just works. It ties your in-person sales and your online store together seamlessly, so you're not juggling

4. Ecommerce Integration

Users love the seamless integration of Shopify POS, enhancing efficiency for both online and in-store sales.

See 5 mentions

See Related User Reviews

Mohammed J.

Small-Business (50 or fewer emp.)

5.0/5

"User-friendly interface"

What do you like about Shopify POS?

One of the best things about Shopify POS is how seamlessly it integrates online and in store sales into a single, unified platform.

Alex e.

Small-Business (50 or fewer emp.)

3.5/5

"Solid POS for Retail Growth – Sleek, Powerful, and Easy to Scale"

What do you like about Shopify POS?

I love how seamlessly Shopify POS connects with our online store. The interface is modern and very easy for staff to use, especially during peak hours

5. Customer Support

Users appreciate the responsive customer support of Shopify POS, ensuring assistance whenever needed for smooth operation.

See 4 mentions

See Related User Reviews

sumeet y.

Mid-Market (51-1000 emp.)

5.0/5

"Shopify POS Review"

What do you like about Shopify POS?

Basically, Shopify POS is great because it just works. It ties your in-person sales and your online store together seamlessly, so you're not juggling

Dharan P.

Mid-Market (51-1000 emp.)

5.0/5

"Review on Shopify Pos"

What do you like about Shopify POS?

Easy use for daily business. Easy setup, easy to track reduce confusion part of tracking details. Integration with cloud is there which makes availabl

6. Inventory Management

Users highlight the efficient inventory management of Shopify POS, benefiting from live stock updates across multiple locations.

See 4 mentions

See Related User Reviews

sumeet y.

Mid-Market (51-1000 emp.)

5.0/5

"Shopify POS Review"

What do you like about Shopify POS?

Basically, Shopify POS is great because it just works. It ties your in-person sales and your online store together seamlessly, so you're not juggling

Alex e.

Small-Business (50 or fewer emp.)

3.5/5

"Solid POS for Retail Growth – Sleek, Powerful, and Easy to Scale"

What do you like about Shopify POS?

I love how seamlessly Shopify POS connects with our online store. The interface is modern and very easy for staff to use, especially during peak hours

7. User Interface

Users admire the clean and user-friendly interface of Shopify POS, enhancing efficiency during busy sales periods.

See 4 mentions

See Related User Reviews

Alex e.

Small-Business (50 or fewer emp.)

3.5/5

"Solid POS for Retail Growth – Sleek, Powerful, and Easy to Scale"

What do you like about Shopify POS?

I love how seamlessly Shopify POS connects with our online store. The interface is modern and very easy for staff to use, especially during peak hours

Mikes L.

Small-Business (50 or fewer emp.)

4.5/5

"Magnificent POS System, but Expensive for Small Firms"

What do you like about Shopify POS?

We acquire a seamless system integration with Shopify Online store, which helps us address all online and in person sales We get a brilliant and frie

Top Cons or Disadvantages of Shopify POS

1. Expensive

Users feel Shopify POS is expensive, with many useful features only available in costly plans, limiting accessibility.

See 7 mentions

See Related User Reviews

Muhammad N.

Small-Business (50 or fewer emp.)

5.0/5

"Great POS System for Growing Businesses"

What do you dislike about Shopify POS?

Some advanced features require the POS Pro plan, which adds extra cost.

Mohammad N.

Small-Business (50 or fewer emp.)

4.5/5

"It's Amazing for every startup and tech companies"

What do you dislike about Shopify POS?

Shopify shoul give a trial plan for beginners. it has no free plan

2. Limited Features

Users note the limited features available in Shopify POS, often requiring costly upgrades for essential functionalities.

See 3 mentions

See Related User Reviews

Muhammad N.

Small-Business (50 or fewer emp.)

5.0/5

"Great POS System for Growing Businesses"

What do you dislike about Shopify POS?

Some advanced features require the POS Pro plan, which adds extra cost.

Alex e.

Small-Business (50 or fewer emp.)

3.5/5

"Solid POS for Retail Growth – Sleek, Powerful, and Easy to Scale"

What do you dislike about Shopify POS?

The main downside is the cost. Some features that feel like they should be standard (like smart inventory reporting or advanced staff permissions) are

3. Payment Issues

Users express frustration with payment issues, particularly regarding offline transaction processing and limited feature access.

See 3 mentions

See Related User Reviews

Uzair S.

Small-Business (50 or fewer emp.)

5.0/5

"Quality and User-Friendly POS Solution"

What do you dislike about Shopify POS?

You can not process transactions offline. I hope shopify can work on it

Verified User

Small-Business (50 or fewer emp.)

0.0/5

"SHOPIFY POS OVERCHARGING FOR SAVE CARTS OPTION"

What do you dislike about Shopify POS?

I dislike that they took away the "save cart" option for people who need to save carts because they have multiple clients inside the business at the s

4. Feature Issues

Users find feature limitations frustrating, as essential tools require higher-cost plans and offline mode lacks reliability.

See 2 mentions

See Related User Reviews

Alex e.

Small-Business (50 or fewer emp.)

3.5/5

"Solid POS for Retail Growth – Sleek, Powerful, and Easy to Scale"

What do you dislike about Shopify POS?

The main downside is the cost. Some features that feel like they should be standard (like smart inventory reporting or advanced staff permissions) are

Dharan P.

Mid-Market (51-1000 emp.)

5.0/5

"Review on Shopify Pos"

What do you dislike about Shopify POS?

Not that cost effective. Customisation are limited and more advance features are provided only in premium membership like higher plans.

5. Missing Features

Users find that the missing features in Shopify POS, like advanced permissions, hinder overall effectiveness and value.

See 2 mentions

See Related User Reviews

Alex e.

Small-Business (50 or fewer emp.)

3.5/5

"Solid POS for Retail Growth – Sleek, Powerful, and Easy to Scale"

What do you dislike about Shopify POS?

The main downside is the cost. Some features that feel like they should be standard (like smart inventory reporting or advanced staff permissions) are

Dharan P.

Mid-Market (51-1000 emp.)

5.0/5

"Review on Shopify Pos"

What do you dislike about Shopify POS?

Not that cost effective. Customisation are limited and more advance features are provided only in premium membership like higher plans.

6. High Fees

Users dislike the high transaction fees unless using Shopify's own payment system, which can be frustrating.

See 1 mentions

See Related User Reviews

Jamie Jesurun H.

Small-Business (50 or fewer emp.)

5.0/5

"Game Changer for E-comm"

What do you dislike about Shopify POS?

Transactions fees. Lol. No one likes to pay transactions fees. But they are necessary so we cant avoid them. Otherwise, there isn't anything I really

7. Poor Customer Support

Users face poor customer support, experiencing slow responses for POS issues that hinder their overall experience.

See 1 mentions

See Related User Reviews

Alex e.

Small-Business (50 or fewer emp.)

3.5/5

"Solid POS for Retail Growth – Sleek, Powerful, and Easy to Scale"

What do you dislike about Shopify POS?

The main downside is the cost. Some features that feel like they should be standard (like smart inventory reporting or advanced staff permissions) are

8. Poor Support Services

Users experience poor support services, with slow responses for POS issues impacting their overall satisfaction.

See 1 mentions

See Related User Reviews

Alex e.

Small-Business (50 or fewer emp.)

3.5/5

"Solid POS for Retail Growth – Sleek, Powerful, and Easy to Scale"

What do you dislike about Shopify POS?

The main downside is the cost. Some features that feel like they should be standard (like smart inventory reporting or advanced staff permissions) are

9. Slow Performance

Users note the slow performance of Shopify POS, especially with lagging live updates and limited inventory features.

See 1 mentions

See Related User Reviews

Alex e.

Small-Business (50 or fewer emp.)

3.5/5

"Solid POS for Retail Growth – Sleek, Powerful, and Easy to Scale"

What do you dislike about Shopify POS?

The main downside is the cost. Some features that feel like they should be standard (like smart inventory reporting or advanced staff permissions) are

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Gurunath J.

Search Engine Marketing Specialist

Mid-Market (51-1000 emp.)

9/20/2025

"Shopify POS Review"

5/5

What do you like best about Shopify POS?

I like that Shopify POS seamlessly integrates online and offline sales, making inventory management and customer data centralized. It’s easy to use, supports various payment methods, and works offline. The flexibility with hardware and the in-depth sales analytics makes it a powerful tool for businesses. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

It has been very easy to implement, and I have been using it frequently for the past 3 years. I have no dislikes at all. I can reach out to the customer support any time. Review collected by and hosted on G2.com.

Gomez R.

QC Specialist

Building Materials

Mid-Market (51-1000 emp.)

11/22/2025

"Seamless Omni-Channel Selling Made Effortless"

4.5/5

What do you like best about Shopify POS?

This tool promotes great Omnichannel selling through its seamless integration with online Shopify.

It has an intuitive interface that is very easy to use. No need for skilled employees to implement and use this tool. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

This tool has been awesome. No dislikes at all. Review collected by and hosted on G2.com.

What problems is Shopify POS solving and how is that benefiting you?

Omnichannel selling feature creates a unified dashboard that is easy to order from.This promotes great customer experience as they receive what they order as the tool only displays what there is. This feature reduces chances of negative feedback or losing clients since their experience buying with us is always on top notch. Review collected by and hosted on G2.com.

Khaoula B.

Senior marketing manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

11/22/2025

"Seamless Integrations and Outstanding Support Drive Productivity"

4.5/5

What do you like best about Shopify POS?

Shopify has great integration capabilities that promotes a streamlined workflow that promotes high productivity.

It has seamless customer support that responds to questions fast with a lot of efficient. This helped us greatly during implementation. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

I do not have any dislikes with this tool. It has been greatly efficient. Review collected by and hosted on G2.com.

sumeet y.

Technical Support Engineer

Information Technology and Services

Mid-Market (51-1000 emp.)

10/7/2025

"Shopify POS Review"

5/5

What do you like best about Shopify POS?

Basically, Shopify POS is great because it just works. It ties your in-person sales and your online store together seamlessly, so you're not juggling a bunch of different apps. If you sell a t-shirt in your shop, your website instantly knows it's gone. It's packed with useful tools, you can set it up how you like, and there's always someone to help you out, day or night. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

The best thing about Shopify POS is that it makes running your store simple hence i don't see any dislikes about Shopify POS Review collected by and hosted on G2.com.

Anouk B.

HR Manager

Small-Business (50 or fewer emp.)

11/12/2025

"Unified Sales Management Made Effortless"

4.5/5

What do you like best about Shopify POS?

This tool acts as a unified toot through integration where we are able to manage both online sales and in-store sales from a single place .

It also has an intuitive dashboard that is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

I have not experienced any difficulties with this tool. I have no dislikes. Review collected by and hosted on G2.com.

Alex e.

Retail Operations Manager

Small-Business (50 or fewer emp.)

8/4/2025

"Solid POS for Retail Growth – Sleek, Powerful, and Easy to Scale"

3.5/5

What do you like best about Shopify POS?

I love how seamlessly Shopify POS connects with our online store. The interface is modern and very easy for staff to use, especially during peak hours. Inventory sync is real-time, customer profiles are automatically updated, and the system supports quick checkouts. It’s also very customizable with a strong app ecosystem and hardware integrations that just work. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

The main downside is the cost. Some features that feel like they should be standard (like smart inventory reporting or advanced staff permissions) are only available in the Pro plan. Also, offline mode is limited and feels unreliable at times when internet drops. Customer support can be slow to respond for POS specific issues compared to Shopify’s online store support. Review collected by and hosted on G2.com.

Krutika V.

HR Manager

Mid-Market (51-1000 emp.)

11/19/2025

"Seamless Integration and Top-Notch Support Elevate Our E-Commerce Experience"

4.5/5

What do you like best about Shopify POS?

It supports seamless channels integration which ensures a unified e-commerce platform and streamline workflow.

It has an intuitive user friendly interface.

Customer service support is on top-notch 24/7. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

I have no dislikes on this tool. It has been seamless. Review collected by and hosted on G2.com.

Mikes L.

Senior Accountant

Information Technology and Services

Small-Business (50 or fewer emp.)

9/3/2025

"Magnificent POS System, but Expensive for Small Firms"

4.5/5

What do you like best about Shopify POS?

We acquire a seamless system integration with Shopify Online store, which helps us address all online and in person sales

We get a brilliant and friendly interface that makes the process of inventory syncing easier and efficient

We reduce a errors through accurate and dependable payment options

The platform helps us track all the customer behaviors and actions Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

Shopify POS has complexities on advanced staff permissions, where it demands higher pay for this plan

The occasional synchronized sometimes faces some hits Review collected by and hosted on G2.com.

What problems is Shopify POS solving and how is that benefiting you?

We manage both in store and online sales through the solid payment management from Shopify POS.

We sync and store customer data, which helps us learn their purchasing power and trends

We have a consistent and automated stock update option, which helps us manage all the check outs

The availability of multiple payment mechanisms and options makes it faster for successful transactions Review collected by and hosted on G2.com.

Dharan P.

ETL Developer

Mid-Market (51-1000 emp.)

9/30/2025

"Review on Shopify Pos"

5/5

What do you like best about Shopify POS?

Easy use for daily business. Easy setup, easy to track reduce confusion part of tracking details. Integration with cloud is there which makes available all time. Very efficiently work for small house hold to mid level business & deliveries. Customer support is good and responsive. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

Not that cost effective. Customisation are limited and more advance features are provided only in premium membership like higher plans. Review collected by and hosted on G2.com.

VIVEK P.

Performance Marketing Specialist

Information Technology and Services

Small-Business (50 or fewer emp.)

11/6/2025

"Ideal Solution for Small Businesses Selling Online"

4/5

What do you like best about Shopify POS?

It is a best option for those who have a small business, and wanted to sell online. Review collected by and hosted on G2.com.

What do you dislike about Shopify POS?

There is one issue as i face mostly, as i design the website, not able to customize as i want, Its just work on a theme only. Review collected by and hosted on G2.com.