--- title: Zettle by PayPal Reviews meta_title: 'Zettle by PayPal Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how Zettle by PayPal works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 34 scale: '5' date_modified: '2026-10-17' parent_category: name: POS url: https://www.g2.com/categories/pos ---

Zettle by PayPal Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find the user-friendly interface of Zettle by PayPal makes navigation and customization easy and efficient. (12 mentions)
Users appreciate the instant payment processing of Zettle by PayPal, greatly enhancing their financial efficiency. (10 mentions)
Users appreciate the payment convenience of Zettle by PayPal, enjoying seamless functionality and instant access to funds. (7 mentions)
Users value the convenience of Zettle by PayPal for its easy accessibility and seamless payment processing on-the-go. (5 mentions)
Users value the seamless sales tracking of Zettle, allowing for efficient management of payments and inventory. (4 mentions)
Users report payment issues with Zettle, including account closures and transaction processing delays that hinder access to funds. (5 mentions)
Users often face integration issues with third-party apps, making the overall experience less seamless. (3 mentions)
Users express frustration over poor customer support, citing unhelpful responses and unresolved issues with account closures. (3 mentions)
Users find the setup process complicated, with challenges in defining payments and limited support available. (3 mentions)
Users face occasional connectivity issues with Zettle, particularly when the internet signal drops, affecting transaction speed. (2 mentions)

5 Pros or Advantages of Zettle by PayPal

5 Cons or Disadvantages of Zettle by PayPal

Zettle by PayPal Reviews (34)

Reviews

Zettle by PayPal Reviews (34)

4.4
34 reviews
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Verified User in Arts and Crafts
UA
Verified User in Arts and Crafts
Small-Business (50 or fewer emp.)
"Easy PayPal Transfers and a Smooth, User-Friendly Experience"
5/5
What do you like best about Zettle by PayPal?

It is easy to use and transfer funds from Paypal Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

You need to have phone service to use the system. Review collected by and hosted on G2.com.

Spencer C.
SC
Spencer C.
Founder
Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Easy Mobile Card Payments with PayPal Transfers"
4/5
What do you like best about Zettle by PayPal?

I like that there is an app that collects the payment and then you can send it to your PayPal account. It's a great way to accept credit cards for sales using your mobile phone. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

I preferred their old system, but that's probably because it's what I was used to. Zettle works well. Review collected by and hosted on G2.com.

marty m.
MM
marty m.
Director
Small-Business (50 or fewer emp.)
"Zettle Made Fundraisers Easy to Run and Simple for Volunteers to Learn"
4/5
What do you like best about Zettle by PayPal?

Zettle is an app that we used at several fundraisers. The cost were on par. The product was easy to teach new volunteers. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

Just the normal fees were fine but disheartening on big donations. Review collected by and hosted on G2.com.

James W.
JW
James W.
Head of Business Systems
Small-Business (50 or fewer emp.)
"Zettle by PayPal is a user-friendly, designed for small businesses."
3.5/5
What do you like best about Zettle by PayPal?

No Monthly Fees: The Zettle app is free to use, with no subscription required.

Affordable Hardware: Card readers start at just $29, and terminals from $199.

Simple Setup: Easy to get started with just a mobile device and a card reader.

Contactless Payments: Accepts tap-to-pay, Apple Pay, Google Pay, and PayPal/Venmo.

Inventory & Sales Tracking: Built-in tools for managing stock and generating reports.

Unlimited Users: Add as many team members as needed without extra cost.

PayPal Integration: Seamless connection to PayPal accounts for managing funds. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

No Offline Mode: Requires a stable internet connection to process transactions.

Limited Customization: Few options for tailoring receipts, interface, or workflows.

Basic Features Only: Lacks advanced tools like CRM, loyalty programs, or marketing automation.

Limited Integrations: Fewer third-party app connections compared to competitors like Square.

Hardware Dependency: Optimal use often requires Zettle-specific devices. Review collected by and hosted on G2.com.

Marlen M.
MM
Marlen M.
Operations Manager
Small-Business (50 or fewer emp.)
"Easy to Use, Fast Payments, and Flexible Options with Zettle"
4.5/5
What do you like best about Zettle by PayPal?

Easy to use. It doesn’t take long to pay. Zettle has many options to use, so I can pay in the way that works best for me. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

Zettle doesn’t offer monthly auto-pay. I have to go through the payment process every month. Review collected by and hosted on G2.com.

DV
Donnie V.
Treasurer- Fundraising Liason
Small-Business (50 or fewer emp.)
"Portable, Convenient, and Easy Payments Anywhere"
5/5
What do you like best about Zettle by PayPal?

Zettle is portable and convenient and easy to use - it can be used to process payments at events with or without the optional reader Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

It’s super easy to use - I think it’s a great product Review collected by and hosted on G2.com.

SURYA R.
SR
SURYA R.
Senior Analyst
Small-Business (50 or fewer emp.)
"Smooth and Reliable Payment Solution for Small Businesses"
4/5
What do you like best about Zettle by PayPal?

Zettle by PayPal makes it super easy to accept payments without any hassle. The setup is quick, and the app interface is clean and intuitive. I really like how seamlessly it connects with my PayPal account — transactions are fast, and I can track everything in one place. It’s great for small businesses or anyone who wants a simple way to manage payments and sales reports. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

Sometimes, the device takes a few seconds to reconnect if the internet signal drops, and transaction fees could be a little more competitive. But overall, it’s very reliable once everything is set up. Review collected by and hosted on G2.com.

Jamie  H.
JH
Jamie H.
Clerk
Small-Business (50 or fewer emp.)
"Fast, Convenient, and Seamless Smartphone Access Anywhere"
5/5
What do you like best about Zettle by PayPal?

Fast and convenient—I really liked how smoothly it worked with my smartphone, and how it made everything easy to access from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

They do not help solve issues with fraud, they just close out your account without any assistance on correcting the issue. The customer tried to steal money from me and my account was closed. Review collected by and hosted on G2.com.

Laura L.
LL
Laura L.
Influencer Marketing Manager
Mid-Market (51-1000 emp.)
"Easy-to-use tool that made managing sales and payments much simpler for my small business."
3.5/5
What do you like best about Zettle by PayPal?

What I like best about Zettle by PayPal is how simple it makes accepting payments and tracking sales — everything works smoothly and integrates perfectly with PayPal. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

Sometimes the app can be a bit slow when processing transactions, and the reporting features could be more detailed. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Easy to Use for Large Events, Reliable Performance"
3.5/5
What do you like best about Zettle by PayPal?

I like how easy it is to use. Our company uses it foron a large event with terminals the day of the event. It is easy to integrate with our PayPal account. The app is simple to use. The money moves around easily. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

I do wish Zettle was linked to something besides Paypal, like Stripe but with what it needs to accomplish, it does it well. Review collected by and hosted on G2.com.