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10 SwipeSimple Reviews
I love that this app is simple to use for my techs in the field and also for my admin team in teh office! Review collected by and hosted on G2.com.
The cost to get new swipers! They should be included with our account! Review collected by and hosted on G2.com.
SwipeSimple is a "simple" solution for allowing people to donate to our agency via credit card. Our bank highly recommended it because of its security. Review collected by and hosted on G2.com.
SwipeSimple does not have a tremendous brand recognition, which leads to some hesitation for people to use it. Review collected by and hosted on G2.com.
I havent come across any issues that disappoint me. It fulfills its purpose. Is reliable. Review collected by and hosted on G2.com.
SwipeSimple is the burden it places on our customer service team resulting in a satisfactory support experience. Review collected by and hosted on G2.com.
I love how fast and easy it is to use. It is very convenient since it can be use in all
in one device plus it is very safe Review collected by and hosted on G2.com.
I can't find any issue that i can be disappointed with SwipeSimple Review collected by and hosted on G2.com.
When it works it easy...Sadly it rarely works Review collected by and hosted on G2.com.
I'm going to run out of characters on how badly I hate this product. From all of the phone calls that you get put on hold and disconnected to all of the passing of the buck that happens between them and worldpay Review collected by and hosted on G2.com.
SwipeSimple makes collecting credit card payments in-house convenient. The ability to transmit a receipt via text or email cuts down on printing supplies. Having access to reports makes reconciling fast and easy. Review collected by and hosted on G2.com.
Reports are not real-time. You can access totals at the end of the day, but the actual reports are available a day later. Review collected by and hosted on G2.com.
SwipeSimple's gateway and virtual terminal product are fantastic - simple, powerful, and user-friendly. Boarding merchants on this portal is very simple as the name suggests and gives clients access to many powerful features. Review collected by and hosted on G2.com.
The Terminal application is abysmal. It has created numerous post-installation challenges and service requests with seemingly no specific cause and very inconsistent solutions to merchant problems. The solution is typically to reinstall the applications, but eventually, "try powering off and on" or "reset the apps" gets nonsensical. Support is slow, and heaven forbid you can't solve the problem yourself and it needs to be escalated - you're looking at 48-72 hours for a response.
The primary challenge is that SwipeSimple seeks to alleviate its support issues to the MSP. They have created an application that works on top of the primary processing BroadPOS app. Sadly, SwipeSimple does not build that BroadPOS file, which creates a customer service burden on the MSP for their app's failure. In 100% of our customer service scenarios, the BroadPOS (TSYS in our case) app processes transactions without issue while the SwipeSimple app fails. Review collected by and hosted on G2.com.
I appreciate how SwipeSimple allows me to communicate with the employees who gather payment and export files into our budgeting spreadsheets without hassle or error. I can view transactions through a filter which allows me to look at daily charges or weekly charges or pay period charges etc. Review collected by and hosted on G2.com.
It is still subject to the fallibility of humans--that is, its users. Employees still manually enter some information by hand on their end and that information is often wrong or inconsistent. In order to assure all the information is correct, it requires going through the spreadsheets by hand. Review collected by and hosted on G2.com.
ease of use like the name of the product it is simple to set up also siwpers are interchangeable as long as you have the account set up you can switch them out with one another , just need to repair devise with phone Review collected by and hosted on G2.com.
no cons to think of at this time works as needed , some time they can unpair with phones Review collected by and hosted on G2.com.
