I love how Toast integrates with our other software and how its different modules are making it a one-stop shop for our restaurants. Its POS capabilities are the most important to us, and it handles our orders, kitchen orders, online ordering, loyalty rewards, and credit card processing. I also like that it works with our other systems. Toast has been reliable, and we've had good customer service. The setup was fairly easy for a big job; the Toast service team walked us through it, helped set everything up, and entered our menus. Review collected by and hosted on G2.com.

I feel like the credit card processing pricing could be a little better. I think I could get a better price elsewhere, though I don’t think it’s horrible. That’s my only gripe about using Toast. Review collected by and hosted on G2.com.

I like the fact that it accepts payments at the table Review collected by and hosted on G2.com.

1) Servers should be able to change a seat number without requiring "Edit Sent Items" access.

2) User access should be determined by the job code you are clocked in for that day, not the one in your profile with the highest permissions.

3)Should be able to send an item with a different dining option with one press rather than changing the dining option for the whole check having to go back and forth.

4)Toast GO3's Register Swipe Card only works on the handhelds or the terminals but not both at the same time. The 2's it works correctly.

5) Need a next seat button on the handhelds, so you can you can move to next seat without having to scroll through.

6) Toast Tables needs floor chart templates that you can preconfigure with how many servers are working that night 8 server chart, 9 server chart, and then you just add the names to the stations, rather than creating from scratch every single shift.

7) Need the ability to resubmit a declined payment the following day. This is important when there are outages and you accept cards offline. If it declines, you should be able to run it again a day later or more if they have funds in their account at a future date, otherwise you lose out on the money.

8) Printed Shift Review needs to have some sort of indicator to signify which tips were entered manually by the server as opposed to those added directly by a guest using the handheld. Otherwise how will we know which tips to verify when the server checks out at the end of the night?

9) Need the ability to print a chit of the item descriptino from the POS. This is super helpful for drink recipes at the bar.

10) Need ability to print a GC balance query chit to give a guest showing their card has been loaded and what the balance is.

11) Once you satisfy the required modifiers for an item it should kick you back to the main screen so you can quickly move on to the next items without having to press "Done" after every single item that has modifiers.

12) Need to have lower tip suggestions for takeout terminal customer facing display. Minimums for serving and takeout are in different worlds. Should not be the same. It's kind of insulting for a takeout guest to see 20% as a suggestion. It's actually embarassing. Please fix this one.

13) Ability to Print a break chit when employee clocks out for break, so they know what time to come back after 30min. Currently only clock in chit prints.

14) When a team member clocks out, we should have the ability to have them respond to a question, for instance, "were you afforded all of your legally required breaks today...yes or no..." and so forth

15) If we 86 an item in the middle of the shift, we should be able to add a shift note and it would show up to servers next time they open their handheld sort of like the notifications they receive about parties who have paid with QR code and online orders coming through.

16) In Menu managing, the "Visible to" should have the option to build Online ordering specific mod groups that don't show to the in house team, I.e. toss with dressing or dressing on side forced mod. Currently, there doesn't appear to be an option something only visible online without it being forced to show on POS in store as well.

17) It would be nice to be able to adjust columns widths on advanced properties view, expand and truncate. Currently it truncates just about everything except for the ridiculously long item number (20 digits?). This number should indent to the right and truncate the leading prefix and all of those zeroes. But then give the ability to widen the columns for the name of the item or other fields.

18) When you press "Special Request", a field pops up with a cursor to begin typing a message, but the keyboard isn't visible until you press on the open field. Keyboard should pop up automatically to keep the flow going on order entry

19) Voiding items returns the item to stock, creating a vicious cycle. There should be an option when creating void reasons in the settings to return the item to stock or not. If we void an 86'd item, it returns a 1 count to the stock, and a server can then ring that item in again. And then we void that item, and it returns to stock, and then a server rings another one in, and we void that item...and on and on it goes. Review collected by and hosted on G2.com.

We use Toast for our point of sale and sales tracking in multiple restaurants. It really simplifies accounting with easy-to-navigate reporting. I also appreciate the reliable customer support. Toast helps us track daily sales and integrates well with our accounting software, making financial decisions more clear and concise. I like the simple format and that the reports are easy to find. Plus, the report layout customization is great for pulling the necessary data for our accounting department and the support is prompt whenever we experience issues. Review collected by and hosted on G2.com.

Sometimes it is hard to find answers to complex issues in Toast, and it takes a bit of digging to find what we need, like figuring out why data is off for a particular day. The process for customer chargebacks could be improved as well, since it takes a long time to investigate and seems unfairly lenient towards customers without proof. Additionally, the initial setup was complex and lengthy, involving many steps. Review collected by and hosted on G2.com.

I like that I can set up promos quickly, and I can also get help fast through my CSM or the Toast Support Center, which is available 24 hours. Toast also has an AI program that lets me ask it anything, along with support articles that make setup and learning really easy. On top of that, Toast makes it simple for me to track guest orders, pull reports, and do more as needed. Review collected by and hosted on G2.com.

I feel like communicating with Toast support can be tricky. You often get transferred between different representatives, and it can be difficult to get an immediate answer or the right help depending on the issue. Additionally, we’ve noticed there are some tools and glitches that need updating and could still be improved. Review collected by and hosted on G2.com.

I find Toast's integration with third-party ordering systems valuable. The handheld feature is easy for servers to use for taking guest orders. We use DoorDash along with Toast, and the menu and photos integrate nicely. Review collected by and hosted on G2.com.

The system is incapable of using if-then-else logic, so setting conditional rules for menu items is not easy. The discount system for combos is overly complicated and often doesn't provide expected results. The multi-restaurant package isn't ready for prime time, with many limitations, particularly with menu pricing and item routing. Toast support takes an exceptionally long time to resolve issues and there are several settings we as users don't have access to. Review collected by and hosted on G2.com.

It is user friendly and intuitive. I used to like how helpful Toast support was over 6 months ago. Now support is pretty unsupportive. They force you into talking to Ry, the AI assistant who 9 out of 10 times can't help, then they transfer you to a live agent and not much else happens after that Review collected by and hosted on G2.com.

Lack of support from customer care. Being forced into talk to an AI chatbot. Device specialists not really helpful and instead of offering solutions, offer workarounds or shortcuts. Review collected by and hosted on G2.com.

I like how Toast helps me organize my hours and tells me my total hours, which is really beneficial for managing my shifts. I also appreciate how it reminds me when my shift is coming up, reducing the chances of being late. The initial setup was easy, which was a plus. Review collected by and hosted on G2.com.

how they sometimes don't send notifications Review collected by and hosted on G2.com.

I really like the ease of use of Toast. I find it efficient, especially when diving into larger scale reporting. It's helpful for understanding what menus and items are selling best, as well as tracking sales and payment trends. The modifications feature is also nice, particularly for adding modifiers on the bar and ice cream sides. Setting it up was very easy, and maintaining it is super easy too, once the initial setup is done. Review collected by and hosted on G2.com.

There are some reports that just don't have the scalability I need. I think it would be better with more flexibility on the features you can sort by and report by. While it does have a lot of reporting options, I feel like for the wide scale of information, it could be improved on the reporting side. Review collected by and hosted on G2.com.

I really like how easy it is to use the handheld device for the POS with Toast. The ticketing system is also very prompt and specific, which is a big plus. It minimizes the use of paper and ink, which is great. The system is very intuitive for both customers and workers alike. It was also super easy to set up, I'd give it a 10 out of 10 and highly recommend it. I also love that receipts can be emailed, printed, or texted to the customer. Review collected by and hosted on G2.com.

I think it could be just slightly better with regards to keeping tabs as well as keeping individual receipts. Review collected by and hosted on G2.com.

What I like best about Toast POS is its restaurant-specific all-in-one platform. It’s built purpose-fully for front-of-house and back-of-house operations—so you can take orders, process payments (including tap & contactless), manage online and in-restaurant flows, update the menu in real time, and track data from one unified system. Review collected by and hosted on G2.com.

It is highly dependent on internet connectivity and proprietary hardware. If your Wi-Fi or network goes down, or if you’re in a remote location (like a villa café in the misty mountains), operations might be hindered. Review collected by and hosted on G2.com.