# Best Hotel Management Software

## How Many Hotel Management Software Products Does G2 Track?

**Total Products under this Category:** 389

### Category Stats (Jul 2026)

- **Average Rating:** 4.31/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Oracle Hospitality OPERA Property Management System (+0.14%) - Among all products in this category, Oracle Hospitality OPERA Property Management System recorded the largest rating increase compared to last month

_Last updated: July 01, 2026_

## How Does G2 Rank Hotel Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,300+ Authentic Reviews
- 389+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Hotel Management Software
 ![G2 Grid® for Hotel Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hotel-management/grids.png?focus%5B%5D=20712&focus%5B%5D=42211&focus%5B%5D=7241&focus%5B%5D=47853&focus%5B%5D=56505&focus%5B%5D=79185&focus%5B%5D=21228&focus%5B%5D=49302)

Highlighted products: Mews, Cloudbeds, Oracle Hospitality OPERA Property Management System, SkyTouch Technology, HotelRunner, Canary Technologies, 360HMS, and StayNTouch Cloud PMS.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hotel-management/grids.json?focus%5B%5D=mews&focus%5B%5D=cloudbeds&focus%5B%5D=oracle-hospitality-opera-property-management-system&focus%5B%5D=skytouch-technology&focus%5B%5D=hotelrunner&focus%5B%5D=canary-technologies&focus%5B%5D=360-mango-solutions-pvt-ltd-360hms&focus%5B%5D=stayntouch-cloud-pms)

### [Mews](https://www.g2.com/products/mews/reviews)

Mews is a connected hospitality operating system that brings revenue, operations and the guest journey together in one cloud-native platform. At its core is an award-winning PMS – named Best PMS (2024, 2025, 2026) – that powers day-to-day hotel operations: from reservations and rate management to check-in/out, payments, housekeeping and reporting, all in a single, real-time workspace instead of disconnected tools. Because the PMS lives inside the broader Mews OS, hotels can easily add guest-facing journeys like online check-in and upsells, as well as embedded payments, POS, RMS and housekeeping via Flexkeeping. With an open API and 1,000+ integrations, Mews keeps the PMS as the connected command center for every stay while giving properties the flexibility to build the tech stack they need.

**Average Rating:** 4.8/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Mews?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 9.2/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Mews?

- **Seller:** [Mews](https://www.g2.com/sellers/mews-7af24e79-5e92-4bb0-bae7-3b05b33d9ba1)
- **Year Founded:** 2012
- **HQ Location:** Amsterdam, NL
- **Twitter:** @MewsSystems  
2,117 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b884d911ed5093c43403295455085ea9f79776b1a706c2e42025649f2324ec50&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2574959&secure%5Burl_type%5D=linkedin_company_website)  
1,506 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 50% Medium, 47% Small

#### What Are Recent G2 Reviews of Mews?

**["Mews Delivers Seamless Integrations, Easy Onboarding, and Excellent Support"](https://www.g2.com/survey_responses/mews-review-12523084)**

**Rating:** 5.0/5.0 stars

_— Robin G._

[Read full review](https://www.g2.com/survey_responses/mews-review-12523084)

**["Easy to use with great API"](https://www.g2.com/survey_responses/mews-review-12601214)**

**Rating:** 5.0/5.0 stars

_— Mario Z._

[Read full review](https://www.g2.com/survey_responses/mews-review-12601214)

#### What Are G2 Users Discussing About Mews?

- [What is Mews Operations used for?](https://www.g2.com/discussions/what-is-mews-operations-used-for)

### [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews)

Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.

**Average Rating:** 4.3/5.0

**Total Reviews:** 38

#### How Do G2 Users Rate Cloudbeds?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 6.9/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 7.2/10 (Category avg: 8.8/10)
- **Revenue Management:** 7.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Cloudbeds?

- **Seller:** [Cloudbeds](https://www.g2.com/sellers/cloudbeds)
- **Year Founded:** 2012
- **HQ Location:** San Diego, CA
- **Twitter:** @Cloudbeds  
1,968 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ccad1292e5fac5a7a1a1b86c58639e7ec21939544bd23f3cb21ad7cafe5bf6a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3091870%2F&secure%5Burl_type%5D=linkedin_company_website)  
768 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 83% Small, 18% Medium

#### What Are Recent G2 Reviews of Cloudbeds?

**["Smooth, Seamless Switching Between Properties"](https://www.g2.com/survey_responses/cloudbeds-review-12528813)**

**Rating:** 5.0/5.0 stars

_— Chase T._

[Read full review](https://www.g2.com/survey_responses/cloudbeds-review-12528813)

**["Cloudbeds Makes Multi-Property Management Feel Effortless"](https://www.g2.com/survey_responses/cloudbeds-review-12776659)**

**Rating:** 5.0/5.0 stars

_— Kalimera B._

[Read full review](https://www.g2.com/survey_responses/cloudbeds-review-12776659)

#### What Are G2 Users Discussing About Cloudbeds?

- [What are the modules of a PMS please list 8 of them?](https://www.g2.com/discussions/what-are-the-modules-of-a-pms-please-list-8-of-them)
- [What are the components of a property management system?](https://www.g2.com/discussions/what-are-the-components-of-a-property-management-system)
- [What are the functions of PMS?](https://www.g2.com/discussions/what-are-the-functions-of-pms) - 1 comment
- [What is Cloudbeds system?](https://www.g2.com/discussions/what-is-cloudbeds-system) - 1 comment

### [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews)

Oracle Hospitality OPERA Cloud Services are a cloud-based, mobile-enabled platform for next-generation hotel management. Based on OPERA, the leading enterprise solution suite for the hospitality industry, OPERA Cloud offers an intuitive user interface, comprehensive functionality for all areas of hotel management, secure data storage and hundreds of key partner interfaces to meet the needs of hotels of all types and sizes. Oracle Hospitality is a proud AHLA Platinum Partner.

**Average Rating:** 4.2/5.0

**Total Reviews:** 63

#### How Do G2 Users Rate Oracle Hospitality OPERA Property Management System?

- **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 9.1/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 9.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Oracle Hospitality OPERA Property Management System?

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle  
827,997 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a14fcbcd818b49d781453c19628a9479a70cc1e8e335e54c876392ab5f543da3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1028%2F&secure%5Burl_type%5D=linkedin_company_website)  
208,078 employees on LinkedIn®
- **Ownership:** NYSE:ORCL

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 51% Medium, 26% Large

#### What Are Recent G2 Reviews of Oracle Hospitality OPERA Property Management System?

**["Best-in-Class Integrations with Customizable Interface & Reporting"](https://www.g2.com/survey_responses/oracle-hospitality-opera-property-management-system-review-13021590)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/oracle-hospitality-opera-property-management-system-review-13021590)

**["PMS"](https://www.g2.com/survey_responses/oracle-hospitality-opera-property-management-system-review-10734750)**

**Rating:** 5.0/5.0 stars

_— Sarvagya Singh S._

[Read full review](https://www.g2.com/survey_responses/oracle-hospitality-opera-property-management-system-review-10734750)

#### What Are G2 Users Discussing About Oracle Hospitality OPERA Property Management System?

- [What is Oracle Hospitality OPERA Property Management System used for?](https://www.g2.com/discussions/what-is-oracle-hospitality-opera-property-management-system-used-for) - 2 comments
- [What hotels use Opera PMS?](https://www.g2.com/discussions/what-hotels-use-opera-pms) - 1 comment
- [Does Oracle own opera?](https://www.g2.com/discussions/does-oracle-own-opera) - 1 comment
- [What is hospitality opera?](https://www.g2.com/discussions/what-is-hospitality-opera)
- [What is Opera property management system?](https://www.g2.com/discussions/what-is-opera-property-management-system)

### [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews)

SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-use interface abilities. Our products efficiently manage rates & availability, distribution & booking, guest experience, and more. The SkyTouch hotel property management system (PMS) is built by hoteliers, so we understand the industry and anticipate your needs. Staying ahead of industry technology and innovation, our PMS is complimented with limitless integration opportunity to efficiently grow your business and increase revenue. With SkyTouch, the Sky's the Limit.

**Average Rating:** 4.5/5.0

**Total Reviews:** 108

#### How Do G2 Users Rate SkyTouch Technology?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 8.4/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 8.2/10 (Category avg: 8.8/10)
- **Revenue Management:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind SkyTouch Technology?

- **Seller:** [SkyTouch Technology](https://www.g2.com/sellers/skytouch-technology)
- **Year Founded:** 2013
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @SkyTouchTech  
943 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf5815107a6fec597dd18a9003c114753c0361403a3931d3490449580ae0d223&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fskytouch-technology%2F&secure%5Burl_type%5D=linkedin_company_website)  
115 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** General Manager
- **Top Industries:** Hospitality, Accounting
- **Company Size:** 84% Small, 12% Medium

#### What Are Recent G2 Reviews of SkyTouch Technology?

**["Easy to Learn"](https://www.g2.com/survey_responses/skytouch-technology-review-11185629)**

**Rating:** 5.0/5.0 stars

_— Gene R._

[Read full review](https://www.g2.com/survey_responses/skytouch-technology-review-11185629)

**["SkyTouch has been a very easy to learn system with the help of guides."](https://www.g2.com/survey_responses/skytouch-technology-review-8874004)**

**Rating:** 4.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/skytouch-technology-review-8874004)

#### What Are G2 Users Discussing About SkyTouch Technology?

- [What is SkyTouch Technology used for?](https://www.g2.com/discussions/what-is-skytouch-technology-used-for)
- [What does Skytouch Hotel Os do?](https://www.g2.com/discussions/what-does-skytouch-hotel-os-do)
- [How much does SkyTouch cost?](https://www.g2.com/discussions/how-much-does-skytouch-cost)
- [What softwares do hotels use?](https://www.g2.com/discussions/what-softwares-do-hotels-use)
- [What is SkyTouch hotel OS?](https://www.g2.com/discussions/what-is-skytouch-hotel-os) - 1 comment

### [HotelRunner](https://www.g2.com/es/products/hotelrunner/reviews)

HotelRunner es una plataforma freemium basada en la nube para ventas en línea, marketing digital y gestión de canales que ayuda a los hoteles y agencias de viajes a personalizar, optimizar y mejorar su alcance en línea. HotelRunner ayuda a los hoteles y agencias de viajes a hacer la transición de fuera de línea a en línea a través de tecnología de vanguardia. Ayuda a crear canales de ventas innovadores, mejorar el reconocimiento de marca internacional, llegar a más clientes y aumentar las ganancias.

**Average Rating:** 4.6/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate HotelRunner?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.7/10 (Category avg: 8.6/10)
- **Informes y análisis:** 9.6/10 (Category avg: 8.7/10)
- **Mantenimiento de instalaciones:** 8.8/10 (Category avg: 8.8/10)
- **Gestión de ingresos:** 9.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind HotelRunner?

- **Vendedor:** [HotelRunner](https://www.g2.com/es/sellers/hotelrunner)
- **Año de fundación:** 2012
- **Ubicación de la sede:** Wilmington, US
- **Twitter:** @HotelRunner  
5,102 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5fb1826a95dbea0c5e09d9ecea3086ab8b890eec45b08394b0f7f75dc1dc82e7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2220062%2F&secure%5Burl_type%5D=linkedin_company_website)  
107 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hostelería
- **Company Size:** 60% Small, 27% Medium

#### What Are Recent G2 Reviews of HotelRunner?

**["La mejor aplicación para gestionar operaciones hoteleras"](https://www.g2.com/es/survey_responses/hotelrunner-review-8752084)**

**Rating:** 5.0/5.0 stars

_— Ayushman P._

[Read full review](https://www.g2.com/es/survey_responses/hotelrunner-review-8752084)

**["Excelente plataforma para gestionar su negocio de hostelería."](https://www.g2.com/es/survey_responses/hotelrunner-review-8636822)**

**Rating:** 4.5/5.0 stars

_— Rebecca F._

[Read full review](https://www.g2.com/es/survey_responses/hotelrunner-review-8636822)

### [Canary Technologies](https://www.g2.com/products/canary-technologies/reviews)

Easy, intuitive, and secure hotel solutions. Canary Technologies is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solutions. Digitizing everything from post-booking through checkout, Canary is trusted by thousands of hotels in more than 65 countries, including Four Seasons, Choice Hotels, Standard Hotels and Ace Hotel Group. Canary’s solutions help hotels eliminate paper processes, boost revenue with upsells, raise staff efficiency, ensure PCI compliance, improve the guest experience, and reduce chargebacks and payment fraud. Learn more at canarytechnologies.com. \*\*Our Solutions Include\*\* 1) Contactless Check-In: Contactless Check-In allows guests to check in and out through a mobile experience, allowing hotels to comply with health guidelines, save time on front desk work, and increase revenue through upsells through the Canary interface. 2) Digital Authorizations: Canary’s Digital Authorizations product is vastly more secure than paper forms, preventing chargebacks and fraud. They can be set up and ready to use in less than 20 minutes. 3) Digital Contracts: Hotels using Canary’s Digital Contracts product see their turnaround time decrease from an average of eight days to just three hours, enabling them to book more guests and grow their business. 4) Amenity Store: Canary’s Amenity Store product makes ordering simple and intuitive for guests, and the online store is easy to incorporate into your standard booking flow. Hotels using Canary see a 40% increase in the number of orders placed. \*\*Testimonials\*\* "Given how cost effective it is and the savings from preventing potential fraud, Canary Technologies was a no brainer.” -- Dennise Nizza, Controller @ Ace Hotel “I brought on Canary at all of our properties because it increased productivity and removed all the headaches of collecting credit card authorization forms.” -- Justin Grimes, Director of Operations @ KRC “The Canary solution is simple and powerful. It provides exactly what we needed at our hotels, without being an overkill. The interface is clean and easy to use, and the folks at Canary took care of setup and training, which made implementation a breeze.” -- Esteban Velez, VP of IT & Cyber Security @ Classic Hotels & Resorts

**Average Rating:** 4.8/5.0

**Total Reviews:** 23

#### How Do G2 Users Rate Canary Technologies?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 10.0/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Canary Technologies?

- **Seller:** [Canary Technologies](https://www.g2.com/sellers/canary-technologies)
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0eafbec3bef439b6ddab6b25b3f492c49703962ef201ac1bde1f13e1d505044f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18722039%2F&secure%5Burl_type%5D=linkedin_company_website)  
370 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 50% Medium, 50% Small

#### What Are Recent G2 Reviews of Canary Technologies?

**["Great gratuity solution for hotel staff - from cleaning to breakfast attendant to front desk staff."](https://www.g2.com/survey_responses/canary-technologies-review-8544698)**

**Rating:** 4.0/5.0 stars

_— Chip W._

[Read full review](https://www.g2.com/survey_responses/canary-technologies-review-8544698)

**["Makes Life Easier"](https://www.g2.com/survey_responses/canary-technologies-review-9097282)**

**Rating:** 5.0/5.0 stars

_— Riley A._

[Read full review](https://www.g2.com/survey_responses/canary-technologies-review-9097282)

### [360HMS](https://www.g2.com/es/products/360-mango-solutions-pvt-ltd-360hms/reviews)

Solución hotelera completa de extremo a extremo 360HMS cubre más de 20 módulos integrados, incluyendo recepción, POS de restaurante, limpieza, cuentas, motor de reservas y CRM, por lo que no necesitas múltiples sistemas separados. Probado en hoteles reales en diversas regiones El sistema está diseñado y desplegado para hoteles PYME, lodges, casas de huéspedes y restaurantes en India y África, con flujos de trabajo construidos a partir de operaciones reales de hospitalidad y experiencia sobre el terreno. Fuerte ecosistema de socios y soporte 360 Mango trabaja activamente con socios de canal, ofrece capacitación completa, marketing y soporte técnico, y lanza continuamente nuevas funciones para mantener a los clientes competitivos en el mercado digital de la hospitalidad.

**Average Rating:** 4.2/5.0

**Total Reviews:** 58

#### How Do G2 Users Rate 360HMS?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.4/10 (Category avg: 8.6/10)
- **Informes y análisis:** 8.9/10 (Category avg: 8.7/10)
- **Mantenimiento de instalaciones:** 8.2/10 (Category avg: 8.8/10)
- **Gestión de ingresos:** 8.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind 360HMS?

- **Vendedor:** [360 Mango Solutions](https://www.g2.com/es/sellers/360-mango-solutions-e8c4c4c4-7d8f-4d55-a8b7-709083668ce4)
- **Año de fundación:** 2015
- **Ubicación de la sede:** Bengaluru, Karnataka
- **Twitter:** @360mango  
121 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a1fd6f4c0d187312503358b508bf04646257c226c521296a67c0bde50c96980b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F360-mango-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 empleados en LinkedIn®
- **Propiedad:** Private Limited

#### Who Uses This Product?

- **Top Industries:** Hostelería
- **Company Size:** 61% Small, 24% Medium

#### What Are Recent G2 Reviews of 360HMS?

**["Núcleo Escalable 360HMS"](https://www.g2.com/es/survey_responses/360hms-review-11823395)**

**Rating:** 5.0/5.0 stars

_— Saurav K._

[Read full review](https://www.g2.com/es/survey_responses/360hms-review-11823395)

**["Un sistema de gestión hotelera robusto y todo en uno que realmente optimiza las operaciones."](https://www.g2.com/es/survey_responses/360hms-review-11868725)**

**Rating:** 5.0/5.0 stars

_— Rahul R._

[Read full review](https://www.g2.com/es/survey_responses/360hms-review-11868725)

### [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews)

StayNTouch offers an intuitive Cloud PMS that simplifies hotel operations from end-to-end; including reservation management, front desk management, revenue management, housekeeping, group and allotment handling, financials and reporting, and multi-property management. With StayNTouch Cloud PMS, hotels can increase staff productivity, drive revenues, reduce costs, and provide a unique guest experience to fit their brand style and promise. StayNTouch Cloud PMS offers unlimited interfaces, open APIs, integrated contactless check-in solutions, and complete remote installation and training, enabling hotel's to scale their business and delight their guests.

**Average Rating:** 4.4/5.0

**Total Reviews:** 61

#### How Do G2 Users Rate StayNTouch Cloud PMS?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.6/10)

#### Who Is the Company Behind StayNTouch Cloud PMS?

- **Seller:** [StayNTouch](https://www.g2.com/sellers/stayntouch)
- **Year Founded:** 2012
- **HQ Location:** Bethesda, Maryland
- **Twitter:** @StayNTouchInc  
1,797 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f3074e4e2a4bdb1aa14c07f6675f8b2446d84cb8cd36724352a278e9802332b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2827126%2F&secure%5Burl_type%5D=linkedin_company_website)  
116 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** General Manager, Hotel Manager
- **Top Industries:** Hospitality
- **Company Size:** 64% Small, 34% Medium

#### What Are Recent G2 Reviews of StayNTouch Cloud PMS?

**["User Friendly Great Product"](https://www.g2.com/survey_responses/stayntouch-cloud-pms-review-4605515)**

**Rating:** 5.0/5.0 stars

_— Jeanie M._

[Read full review](https://www.g2.com/survey_responses/stayntouch-cloud-pms-review-4605515)

**["Easy to use & great customer support team"](https://www.g2.com/survey_responses/stayntouch-cloud-pms-review-4626567)**

**Rating:** 4.5/5.0 stars

_— Donnet R._

[Read full review](https://www.g2.com/survey_responses/stayntouch-cloud-pms-review-4626567)

#### What Are G2 Users Discussing About StayNTouch Cloud PMS?

- [What is PMS Stayntouch com?](https://www.g2.com/discussions/what-is-pms-stayntouch-com)
- [What is a cloud based PMS?](https://www.g2.com/discussions/what-is-a-cloud-based-pms)
- [What does PMS interface include?](https://www.g2.com/discussions/stayntouch-cloud-pms-what-does-pms-interface-include)
- [What are the common software options in a PMS?](https://www.g2.com/discussions/what-are-the-common-software-options-in-a-pms)

### [HotelFriend](https://www.g2.com/es/products/hotelfriend-2023-09-21/reviews)

HotelFriend es un software de gestión hotelera (PMS) para negocios de hospitalidad que une la gestión de propiedades, reservas directas, gestor de canales, pagos automatizados, gestión de eventos y herramientas de experiencia del huésped en una plataforma todo en uno. Centraliza todas las herramientas esenciales en una plataforma, permitiendo a los hoteleros gestionar reservas, tareas de recepción, limpieza, comunicación, pagos, servicios al huésped y operaciones de restaurante de manera eficiente, sin cambiar entre múltiples sistemas. HotelFriend es un poderoso sistema de gestión de propiedades (PMS) diseñado para ayudar a hoteles de todos los tamaños a operar con mayor eficiencia, transparencia y control. Diseñado para una amplia gama de negocios de hospitalidad, desde hoteles boutique y casas de huéspedes hasta grupos de múltiples propiedades, reúne herramientas operativas esenciales en una plataforma intuitiva. Con módulos para reservas, recepción, limpieza, gestión de canales, comunicación con huéspedes, pagos y más, HotelFriend agiliza las tareas diarias, mejora el viaje del huésped y apoya tanto las reservas directas como las impulsadas por OTA. Creado teniendo en cuenta las necesidades de los hoteleros de hoy, HotelFriend aborda desafíos operativos comunes como sobreventas, flujos de trabajo dispersos y administración manual. Su interfaz fácil de usar y la automatización inteligente reducen las tareas repetitivas, permitiendo a los gerentes y al personal enfocarse en ofrecer un estándar más alto de servicio. Ya sea manejando registros, optimizando la ocupación, coordinando equipos o involucrando a los huéspedes, el sistema permite que las propiedades funcionen sin problemas y sin complejidad innecesaria. Las capacidades principales incluyen un calendario de reservas unificado, actualizaciones en tiempo real de disponibilidad y tarifas, un motor de reservas integrado y un potente gestor de canales, todo sincronizado para asegurar un inventario preciso en cada canal de ventas. El procesamiento de pagos integrado y la facturación automatizada simplifican las operaciones financieras, mientras que los informes y análisis completos brindan a los hoteleros una comprensión clara del rendimiento, los ingresos y las tendencias de distribución. La seguridad de nivel empresarial garantiza que todos los datos de huéspedes y pagos se manejen con el más alto nivel de protección. Una fortaleza definitoria de HotelFriend es su compromiso con la asociación y el soporte. Con atención al cliente receptiva, asistencia en la incorporación y actualizaciones continuas del producto, HotelFriend asegura que los hoteles siempre tengan la orientación que necesitan para mantener las operaciones funcionando sin problemas. Al combinar una funcionalidad robusta con un soporte confiable, la plataforma permite a los negocios de hospitalidad elevar la eficiencia, aumentar la rentabilidad y ofrecer experiencias excepcionales a los huéspedes en cada punto de contacto.

**Average Rating:** 4.7/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate HotelFriend?

- **¿Ha sido the product un buen socio para hacer negocios?:** 10.0/10 (Category avg: 8.6/10)
- **Informes y análisis:** 9.8/10 (Category avg: 8.7/10)
- **Mantenimiento de instalaciones:** 9.6/10 (Category avg: 8.8/10)
- **Gestión de ingresos:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind HotelFriend?

- **Vendedor:** [HotelFriend](https://www.g2.com/es/sellers/hotelfriend)
- **Sitio web de la empresa:** www.hotelfriend.com
- **Año de fundación:** 2015
- **Ubicación de la sede:** Berlin, DE
- **Twitter:** @HotelFriendAG  
180 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=59c6b9911fe5d561b327462fb17845a43351f71dd039bb7ff246dfa45ae0d6d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F11359588&secure%5Burl_type%5D=linkedin_company_website)  
33 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consultoría
- **Company Size:** 70% Medium, 30% Small

#### What Are Recent G2 Reviews of HotelFriend?

**["Rápido y eficiente, buena relación calidad-precio."](https://www.g2.com/es/survey_responses/hotelfriend-review-9628587)**

**Rating:** 5.0/5.0 stars

_— Jeff S._

[Read full review](https://www.g2.com/es/survey_responses/hotelfriend-review-9628587)

**["Operaciones hoteleras optimizadas con margen de mejora"](https://www.g2.com/es/survey_responses/hotelfriend-review-12025813)**

**Rating:** 5.0/5.0 stars

_— Marc N._

[Read full review](https://www.g2.com/es/survey_responses/hotelfriend-review-12025813)

### [RoomRaccoon](https://www.g2.com/es/products/roomraccoon/reviews)

RoomRaccoon es un innovador sistema de gestión hotelera todo en uno para hoteles independientes, B&Bs, hostales, apartamentos y alquileres vacacionales. Con RoomRaccoon, los hoteleros pueden acceder a un sistema de gestión de propiedades, gestor de canales, motor de reservas y plataforma de pagos, ¡todo en un solo lugar! Otras funciones incluyen gestión de limpieza, gestión de ingresos, venta adicional automatizada, check-in en línea y más. RoomRaccoon es una de las soluciones más conectadas del mercado y ofrece más de 400 integraciones con soluciones empresariales como Lightspeed, Sage, Booking.com y Expedia.

**Average Rating:** 4.4/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate RoomRaccoon?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.3/10 (Category avg: 8.6/10)
- **Informes y análisis:** 8.1/10 (Category avg: 8.7/10)
- **Mantenimiento de instalaciones:** 7.9/10 (Category avg: 8.8/10)
- **Gestión de ingresos:** 8.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind RoomRaccoon?

- **Vendedor:** [RoomRaccoon](https://www.g2.com/es/sellers/roomraccoon)
- **Año de fundación:** 2017
- **Ubicación de la sede:** Breda, North Brabant
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9a3d83b1c4c9375add681d548d39eda37db39587dd86b1337e645b69fde547c2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Froomraccoon&secure%5Burl_type%5D=linkedin_company_website)  
88 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hostelería
- **Company Size:** 86% Small, 14% Medium

#### What Are Recent G2 Reviews of RoomRaccoon?

**["Simplificando la gestión hotelera"](https://www.g2.com/es/survey_responses/roomraccoon-review-8806553)**

**Rating:** 4.0/5.0 stars

_— Daniel Z._

[Read full review](https://www.g2.com/es/survey_responses/roomraccoon-review-8806553)

**["Mi hotel está mucho más organizado."](https://www.g2.com/es/survey_responses/roomraccoon-review-8821575)**

**Rating:** 4.0/5.0 stars

_— Faisal A._

[Read full review](https://www.g2.com/es/survey_responses/roomraccoon-review-8821575)

### [Semper](https://www.g2.com/es/products/semper/reviews)

Semper es un sistema de gestión hotelera (HMS) diseñado para hoteles independientes que necesitan una solución confiable y fácil de usar para gestionar operaciones, reservas y servicios al huésped desde una plataforma central. Ideal para hoteles, lodges, casas de huéspedes y alojamientos boutique, Semper permite a los propietarios y equipos gestionar su propiedad de manera eficiente sin la complejidad o el alto costo de los sistemas a nivel empresarial. La plataforma está diseñada para apoyar todo el recorrido del huésped, desde la reserva y el check-in hasta la facturación y los informes, mientras simplifica los flujos de trabajo internos y mejora el control diario. Semper es especialmente adecuado para operaciones de una sola propiedad o establecimientos gestionados de manera independiente. Ofrece el equilibrio adecuado entre funcionalidad y usabilidad, evitando las empinadas curvas de aprendizaje que a menudo se encuentran en sistemas más grandes. Ya sea gestionando reservas, coordinando departamentos o asegurando una facturación precisa, Semper ayuda a los equipos a ofrecer un servicio consistente y a hacer crecer su negocio con confianza. Las características clave incluyen: Sistema de Reservas: Gestiona reservas directas y de OTA en un calendario unificado con actualizaciones en tiempo real de tarifas y disponibilidad. Recepción y Limpieza: Optimiza los procesos de check-in/check-out de huéspedes y gestiona el estado de las habitaciones y los horarios de limpieza en tiempo real. Gestor de Canales: Conéctate a múltiples OTAs y sincroniza tarifas y disponibilidad automáticamente para reducir sobreventas y ahorrar tiempo. Gestión de Eventos: Planifica y gestiona eventos como bodas, estancias grupales y conferencias con herramientas integradas para programación, comunicaciones y facturación. POS Integrado y Facturación de Huéspedes: Vincula cargos de establecimientos en el sitio como restaurantes o spas directamente a las cuentas de los huéspedes para una facturación precisa y consolidada. Informes y Perspectivas: Accede a informes personalizados sobre ingresos, ocupación, rendimiento y otras métricas clave para apoyar una mejor toma de decisiones. Semper está diseñado para ser fácil de aprender y fácil de usar, haciéndolo accesible para equipos con diferentes niveles de experiencia técnica. Con un enfoque en el diseño intuitivo y la funcionalidad práctica, el sistema ayuda a las empresas de hospitalidad a operar de manera más fluida desde el primer día. Los clientes valoran Semper por su fiabilidad, soporte receptivo 24/7 y la capacidad de obtener software de alta calidad sin el alto precio. Es una solución que ofrece todas las herramientas esenciales, sin complejidad innecesaria, para que las propiedades independientes puedan centrarse en ofrecer grandes experiencias a los huéspedes.

**Average Rating:** 4.7/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Semper?

- **¿Ha sido the product un buen socio para hacer negocios?:** 10.0/10 (Category avg: 8.6/10)
- **Informes y análisis:** 8.7/10 (Category avg: 8.7/10)
- **Mantenimiento de instalaciones:** 8.1/10 (Category avg: 8.8/10)
- **Gestión de ingresos:** 9.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Semper?

- **Vendedor:** [Semper](https://www.g2.com/es/sellers/semper)
- **Año de fundación:** 2002
- **Ubicación de la sede:** Cape Town, South Africa 
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7f43b8f58912f9501a987d40bfc3ef8b14d419577e0fbbd8d7d12f9ba8135aab&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsemperpms&secure%5Burl_type%5D=linkedin_company_website)  
33 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hostelería
- **Company Size:** 82% Small, 18% Medium

#### What Are Recent G2 Reviews of Semper?

**["Exceptional service from Zizipho"](https://www.g2.com/es/survey_responses/semper-review-8829937)**

**Rating:** 4.5/5.0 stars

_— Edwin M._

[Read full review](https://www.g2.com/es/survey_responses/semper-review-8829937)

**["Servicio excepcional"](https://www.g2.com/es/survey_responses/semper-review-11135721)**

**Rating:** 5.0/5.0 stars

_— Thandabantu C._

[Read full review](https://www.g2.com/es/survey_responses/semper-review-11135721)

### [RMS](https://www.g2.com/products/rms-north-america-rms/reviews)

Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with: smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list).

**Average Rating:** 4.4/5.0

**Total Reviews:** 20

#### How Do G2 Users Rate RMS?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 8.6/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 8.6/10 (Category avg: 8.8/10)
- **Revenue Management:** 8.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind RMS?

- **Seller:** [RMS](https://www.g2.com/sellers/rms-840dc8b1-dbed-49b0-bc69-4398be206c8c)
- **Year Founded:** 1983
- **HQ Location:** Keilor Park, VIC
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfac30fee1cf7412de12b48822875239ad2edf394c9bb744a25e5c0ffa14d3c6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frms-aust-pty-ltd%2F&secure%5Burl_type%5D=linkedin_company_website)  
246 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 65% Small, 25% Medium

#### What Are Recent G2 Reviews of RMS?

**["Leading service providers in Hotel Management system"](https://www.g2.com/survey_responses/rms-review-9186204)**

**Rating:** 4.0/5.0 stars

_— Neelakanta P._

[Read full review](https://www.g2.com/survey_responses/rms-review-9186204)

**["Smart Technology"](https://www.g2.com/survey_responses/rms-review-8788321)**

**Rating:** 4.0/5.0 stars

_— KENNETH D._

[Read full review](https://www.g2.com/survey_responses/rms-review-8788321)

#### What Are G2 Users Discussing About RMS?

- [What is RMS PMS used for?](https://www.g2.com/discussions/what-is-rms-pms-used-for)
- [What is RMS in hotel industry?](https://www.g2.com/discussions/what-is-rms-in-hotel-industry)
- [What are the different features of any hotel management software?](https://www.g2.com/discussions/rms-hotel-what-are-the-different-features-of-any-hotel-management-software)
- [What does RMS software do?](https://www.g2.com/discussions/what-does-rms-software-do)

### [eZee FrontDesk Hotel PMS](https://www.g2.com/es/products/ezee-frontdesk-hotel-pms/reviews)

eZee FrontDesk es un software de propósito general para hoteles y moteles que puede utilizarse como software de mantenimiento de hoteles, software de reservas de hoteles, software de gestión hotelera, software de facturación hotelera, software de gestión de propiedades hoteleras (pms). Es una solución ideal para hoteles con 10-500 habitaciones. Proporciona características como: - Centro de Reservas - Operaciones de Recepción - Gestión de Perfiles - Gestión de Tarifas - Gestión de Ingresos - Operaciones de Oficina - Operaciones Internas - Gestión de Eventos - Análisis e Informes y más.

**Average Rating:** 4.3/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate eZee FrontDesk Hotel PMS?

- **¿Ha sido the product un buen socio para hacer negocios?:** 9.6/10 (Category avg: 8.6/10)
- **Informes y análisis:** 8.9/10 (Category avg: 8.7/10)
- **Mantenimiento de instalaciones:** 9.2/10 (Category avg: 8.8/10)
- **Gestión de ingresos:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind eZee FrontDesk Hotel PMS?

- **Vendedor:** [eZee Technosys Pvt. Ltd](https://www.g2.com/es/sellers/ezee-technosys-pvt-ltd)
- **Año de fundación:** 2005
- **Ubicación de la sede:** Surat, Gujarat
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=091b845a7c73b9d3ec3f093afb367cb22f43fadf28456c1933e6f2916a48c133&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2943576%2F&secure%5Burl_type%5D=linkedin_company_website)  
591 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hostelería
- **Company Size:** 69% Small, 15% Large

#### What Are Recent G2 Reviews of eZee FrontDesk Hotel PMS?

**["Software integral de gestión hotelera para cualquier tipo de hoteles."](https://www.g2.com/es/survey_responses/ezee-frontdesk-hotel-pms-review-8794210)**

**Rating:** 4.5/5.0 stars

_— Ashwin K._

[Read full review](https://www.g2.com/es/survey_responses/ezee-frontdesk-hotel-pms-review-8794210)

**["Gestión Eficiente de la Hospitalidad: Una Revisión Completa del Sistema de Gestión Hotelera eZee Frontdesk"](https://www.g2.com/es/survey_responses/ezee-frontdesk-hotel-pms-review-8822145)**

**Rating:** 4.0/5.0 stars

_— Usuario verificado en Hostelería_

[Read full review](https://www.g2.com/es/survey_responses/ezee-frontdesk-hotel-pms-review-8822145)

### [Front Desk](https://www.g2.com/products/hotel-link-solutions-front-desk/reviews)

Hotel Link's Front Desk is designed for small to medium-sized accommodations. It is an easy and functional solution for your accommodation daily operations and you will save hours of work.

**Average Rating:** 4.4/5.0

**Total Reviews:** 18

#### How Do G2 Users Rate Front Desk?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 10.0/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10)
- **Revenue Management:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Front Desk?

- **Seller:** [Hotel Link Solutions](https://www.g2.com/sellers/hotel-link-solutions)
- **Year Founded:** 2011
- **HQ Location:** Hong Kong, Hong Kong
- **Twitter:** @HotelLink\_GB  
221 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d1fb21539a6fae5f4b8d93974850759321e94524b6437f76690c0a4488155279&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhotel-link-solutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 28% Medium

#### What Are Recent G2 Reviews of Front Desk?

**["Effortless Customization Makes It Stand Out"](https://www.g2.com/survey_responses/front-desk-review-12194965)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Services_

[Read full review](https://www.g2.com/survey_responses/front-desk-review-12194965)

**["Seamless Client Communication Made Easy"](https://www.g2.com/survey_responses/front-desk-review-12081206)**

**Rating:** 5.0/5.0 stars

_— Reydi Miguel P._

[Read full review](https://www.g2.com/survey_responses/front-desk-review-12081206)

### [WebRezPro](https://www.g2.com/products/webrezpro/reviews)

WebRezPro is a cloud-based property management system (PMS) designed to help independent lodging providers efficiently manage their operations. The platform serves a range of accommodations, including boutique hotels, motels, inns, and vacation rentals, by consolidating essential management tasks into a single interface. By integrating reservations, guest self-service, housekeeping, and accounting, the system helps enhance operational workflows, improves guest interactions, and promotes direct bookings. Tailored to the needs of independent operators, WebRezPro addresses the unique challenges of smaller properties that may lack large teams or resources. Its user-friendly design and smart automation alleviates repetitive administrative tasks, allowing operators to focus on delivering exceptional guest experiences. Whether it’s simplifying reservations, managing occupancy, or maintaining guest relationships, the system makes professional-grade hotel management accessible without unnecessary complexity. The system includes a centralized reservation system that maintains real-time inventory and availability across all channels. WebRezPro also includes integrated payment processing, allowing hotels to manage guest charges and payments directly within the PMS rather than relying on separate payment tools. This helps reduce manual reconciliation and keeps reservation and transaction data aligned across the operation. WebRezPro also provides built-in reporting and analytics that offer insights into occupancy trends and financial performance, while enterprise-level security safeguards protect guest information. To support day-to-day operations, WebRezPro offers North America–based technical support via phone and email, available seven days a week to help operators quickly resolve issues.

**Average Rating:** 4.3/5.0

**Total Reviews:** 35

#### How Do G2 Users Rate WebRezPro?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10)
- **Reporting and Analytics:** 8.1/10 (Category avg: 8.7/10)
- **Facility Maintenance:** 7.3/10 (Category avg: 8.8/10)
- **Revenue Management:** 7.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind WebRezPro?

- **Seller:** [World Web Technologies](https://www.g2.com/sellers/world-web-technologies)
- **Company Website:** www.worldwebtechnologies.com
- **Year Founded:** 1994
- **HQ Location:** Calgary
- **Twitter:** @worldwebtech  
269 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=61d8e0f800762c2dcf8f31e9d22a2337a06625238caf79b518ac00a1ec4fa64a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fworld-web-technologies-inc.&secure%5Burl_type%5D=linkedin_company_website)  
38 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 71% Small, 26% Medium

#### What Are Recent G2 Reviews of WebRezPro?

**["Accounting Coordinator"](https://www.g2.com/survey_responses/webrezpro-review-11406153)**

**Rating:** 4.5/5.0 stars

_— Ariana P._

[Read full review](https://www.g2.com/survey_responses/webrezpro-review-11406153)

**["User-Friendly with Excellent Support but Limited Availability"](https://www.g2.com/survey_responses/webrezpro-review-12065709)**

**Rating:** 4.5/5.0 stars

_— Jakob B._

[Read full review](https://www.g2.com/survey_responses/webrezpro-review-12065709)

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- [Channel Management](/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e)

- [Concierge](/categories/concierge)
- [Guest Messaging](/categories/guest-messaging)

- [Hotel Revenue Management Systems (RMS)](/categories/hotel-revenue-management-systems-rms)

[Browse Hotel Management Themes](/categories/hotel-management/themes)

 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
NK

Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated March 3, 2025

Hotel management software helps hoteliers manage front desk tasks and day-to-day operations, from room bookings and guest services to sales and marketing. These specialized property management solutions may be sold as desktop or cloud applications, with the latter providing more flexibility for staff to engage with guests and maintain greater control over the property. While the full features of hotel management products vary, users can at least expect reservation and room management, guest CRM, staff workflow management, and email communication features. Some products may offer functionalities of [restaurant POS systems](https://www.g2.com/categories/restaurant-pos) for on-premise dining, native or integrated [vendor management](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e), and marketing and loyalty program capabilities. Basic financial reporting and accounting features usually exist as well; however, integration with dedicated [accounting software](https://www.g2.com/categories/accounting) may be necessary.

For larger hotels and chains, a [good hotel management software](https://learn.g2.com/best-hotel-management-software) is necessary to provide guests with a smooth check-in and check-out process, improve staff productivity, and optimize revenue. Products in this category go beyond managing reservation systems to cover the entire guest journey and keep daily operations running. In contrast, products in G2’s [hotel reservations software](https://www.g2.com/categories/hotel-reservations) category are point solutions for smaller hotel and lodging businesses that need a booking engine. For this reason, products in these two categories are mutually exclusive.

To qualify for inclusion in the Hotel Management category, a product must:

- Track and monitor hotel administration activities such as housekeeping or maintenance
- Manage availability and rates for rooms, conference venues, or other facilities, and support check-in and check-out processes
- Provide guest communication and/or sales marketing tools
- Provide OTA/GDS integration either through built-in or third-party channel managers

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## How Do You Choose the Right Hotel Management Software?

### What You Should Know About Hotel Management Software

### What is Hotel Management Software?

Hotels are extremely complex machines with many moving parts. From front desk workers to housecleaning staff, concierges to restaurant cooks and servers, hotels require considerable coordination and organization to ensure guests are enjoying themselves. And since hotels are so involved, there is no one software solution that will fit every hotel’s business model. Hotel management software can look like a lot of different things, but the end goal is always to make sure the hotel runs smoothly and efficiently.

For instance, reservations are the backbone of the hotel industry, and in this day and age, booking a hotel online is an expected feature. For everything from small hotels or boutique hotels to huge hotel chains, no reservations means no business. For that reason, reservation software is a mainstay component of hotel management tools.

Customers expect a certain level of convenience, and that means elements such as online bookings, virtual check-in and check-out, and flexible services. Hoteliers are turning more to cloud-based solutions over on-premise options because of the easy implementation and integrations. Increasingly, smart hotel software is becoming available to provide a completely customizable experience for customers. With innovations such as using customers’ mobile devices as room keys or in-room television remotes, the world of technology is opening up for the hospitality business.

### Why Use Hotel Management Software?

Hospitality management is difficult. The day-to-day operations of a hotel are often elaborate and entangled, involving many different individuals in many different roles. In some ways, chain hotels have many advantages over independent hotels, given that some resources such as marketing and sales may already be provided. However, hotel management software can be an equalizer that streamlines processes that were once manual and required communication with several different departments.

Aside from [reservations](https://www.g2.com/categories/hotel-reservations), hotels may need [accounting](https://www.g2.com/categories/accounting) tools, [marketing](https://www.g2.com/categories/marketing) tools, [hotel property management (PMS)](https://www.g2.com/categories/property-management) tools, housekeeping tools, [sales](https://www.g2.com/categories/sales) tools, and more. Hotel management software is built to meet some or all of these needs to ease some of the pain of running a hotel and hospitality business. For instance, the advantage of having one tool that handles both front desk check-in and housekeeping is that front desk workers will know in real time which rooms are ready for new guests, allowing guests that arrive early to receive a room rather than being forced to wait until a certain time.

But the obvious advantage is the opportunity to save money by using one tool that does the work of several. Utilizing hotel management software allows hoteliers to save both money and precious time, since implementing one tool is much faster than implementing and integrating several. And if you already own several tools, hotel management software will often integrate with some if not all of the tools already in use. Property management, not to mention hotel management, is complex and involved, and hotel management solutions seek to ease some of those burdens.

### What are the Different Kinds of Hotel Management Software?

Hotel management software is a broad category. The end goal of every hotel management solution is to aid with the running of a hotel, resort, or bed and breakfast, but that may look different for every organization. Because every business is unique, the array of features offered by hotel management software varies from solution to solution. Listed here are some common iterations.

**Bookings-focused –** Hotel booking is crucial to maintaining a hospitality business, so there are many hotel management tools that focus heavily on online booking features that either integrate with a hotel’s website or with other online booking engines. [Payment gateways](https://www.g2.com/categories/payment-gateway) and billing features may also feature heavily.

**Operations-focused –** As mentioned earlier, hotels have many moving pieces that require constant organization. Hotel management tools that focus on operations will have plenty of accounting, employee scheduling, inventory management, and possibly even sales and marketing features. The goal with these solutions is to improve operational efficiency and lower costs while increasing revenue.

**Property management-focused –** PMS, or property management tools, are essentially end-to-end solutions that cover all aspects of a hotel’s business. Hotel management software that is also considered a PMS will have many features that touch on every important facet of the business, from front desk to back office.

### Hotel Management Software Features

- Booking/reservation manager: A means for guests to make reservations online, as well as a way to monitor availability, change reservations, and possibly make group bookings (wedding blocks, for example)
- Front desk/front office operations: Guest check-in and check-out, room allocation, housekeeping, laundry management, and guest profiles
- Channel management: Planning room availability and rates, managing bookings from multiple channels in one place, dashboards to easily relay information
- Property management: Inventory, facility, and maintenance management
- Mobile support: Access to features from mobile devices
- Sales and marketing tools: Tools to drive sales and bring more customers to the hotel, such as [CRM](https://www.g2.com/categories/crm) and [SEO](https://www.g2.com/categories/seo)
- Analytics: Reporting on key metrics such as guest trends and finances

### Trends Related to Hotel Management Software

The hospitality industry is seeing more than a few tech trends take hold. Both IoT (internet of things) and [AI](https://learn.g2.com/trends/artificial-intelligence) are driving innovation in the hospitality industry.

**Smart hotel software –** Artificial intelligence applied to hotel software can provide insights into guest behavior and trends, as well as find opportunities for increased efficiency. Customer service can also benefit from AI with [chatbots](https://www.g2.com/categories/chatbots) freeing up time to focus on guests.

**Mobile check-in –** The front desk has become somewhat passé, potentially leading to wait times for tired guests. Mobile check-in allows guests to check in themselves using kiosks in the lobby or with staff members posted around the lobby holding mobile devices.

**Smart rooms –** To facilitate mobile check-in, some hotels are using mobile phones as room keys. Mobile phones can also be used to control room televisions, temperature, and curtains. Room phones may also be replaced with a customer’s own mobile phone, allowing them to text or chat with hotel staff rather than calling the front desk or concierge.

### Software and Services Related to Hotel Management Software

[Hotel reservations software](https://www.g2.com/categories/hotel-reservations) allows hotels to create online reservations portals that integrate with a current website. These tools enable customers to book, change, or cancel reservations while processing payments or loyalty rewards.

[Property management software](https://www.g2.com/categories/property-management) is primarily meant for real estate businesses, but does contain facility management features that may be helpful for a hotel.

[Travel agency software](https://www.g2.com/categories/travel-agency) and [tour operator software](https://www.g2.com/categories/tour-operator) may interact with online reservations portals, allowing travel agents to book accomodations for their clients.

[Accounting software](https://www.g2.com/categories/accounting) aids with back office financial tracking, while [core HR software](https://www.g2.com/categories/core-hr) maintains employee records, schedules, and payroll.

[Event management software](https://www.g2.com/categories/event-management) may also be helpful for the planning and running of hotel events such as weddings, corporate meetings, conferences, and charity events.