# Best Hotel Management Software *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)* Hotel management software helps hoteliers manage front desk tasks and day-to-day operations, from room bookings and guest services to sales and marketing. These specialized property management solutions may be sold as desktop or cloud applications, with the latter providing more flexibility for staff to engage with guests and maintain greater control over the property. While the full features of hotel management products vary, users can at least expect reservation and room management, guest CRM, staff workflow management, and email communication features. Some products may offer functionalities of [restaurant POS systems](https://www.g2.com/categories/restaurant-pos) for on-premise dining, native or integrated [vendor management](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e), and marketing and loyalty program capabilities. Basic financial reporting and accounting features usually exist as well; however, integration with dedicated [accounting software](https://www.g2.com/categories/accounting) may be necessary. For larger hotels and chains, a [good hotel management software](https://learn.g2.com/best-hotel-management-software) is necessary to provide guests with a smooth check-in and check-out process, improve staff productivity, and optimize revenue. Products in this category go beyond managing reservation systems to cover the entire guest journey and keep daily operations running. In contrast, products in G2’s [hotel reservations software](https://www.g2.com/categories/hotel-reservations) category are point solutions for smaller hotel and lodging businesses that need a booking engine. For this reason, products in these two categories are mutually exclusive. To qualify for inclusion in the Hotel Management category, a product must: - Track and monitor hotel administration activities such as housekeeping or maintenance - Manage availability and rates for rooms, conference venues, or other facilities, and support check-in and check-out processes - Provide guest communication and/or sales marketing tools - Provide OTA/GDS integration either through built-in or third-party channel managers ## Category Overview **Total Products under this Category:** 372 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 1,300+ Authentic Reviews - 372+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best Hotel Management Software At A Glance - **Leader:** [Mews](https://www.g2.com/products/mews/reviews) - **Highest Performer:** [HotelFriend](https://www.g2.com/products/hotelfriend-2023-09-21/reviews) - **Easiest to Use:** [Mews](https://www.g2.com/products/mews/reviews) - **Top Trending:** [Canary Technologies](https://www.g2.com/products/canary-technologies/reviews) - **Best Free Software:** [360HMS](https://www.g2.com/products/360-mango-solutions-pvt-ltd-360hms/reviews) --- **Sponsored** ### roommaster roommaster is a modern, all-in-one hotel management platform built to simplify, connect, and elevate every part of hospitality operations. Designed for hotels, motels, resorts, and bed & breakfasts, it unifies property management, marketing, revenue, and guest experience into one seamless ecosystem. Whether managing a single property or multiple locations, roommaster empowers hoteliers to deliver exceptional service, maximize revenue, and stay ahead in today’s fast-moving, tech-driven hospitality market. Modern Property Management (PMS) roommaster’s modern PMS brings together front desk, reservations, housekeeping, accounting, and reporting into one centralized system. Operators gain total control over daily operations — from room assignments and check-ins to automated billing and performance analytics. With an intuitive interface and cloud accessibility, staff can manage the guest journey efficiently, reduce manual work, and focus on creating memorable stays. Marketing & Distribution Boost visibility and direct revenue with smart marketing tools. The Booking Engine allows commission-free, direct reservations through your hotel’s website and social media. The Channel Manager automatically syncs availability and rates across hundreds of OTAs, reducing overbookings and saving time. The Hotel Website Builder empowers you to design a stunning, mobile-friendly site that converts visitors into loyal guests — reinforcing your brand’s modern digital presence. Revenue & Finance roommaster’s AI-powered Revenue Management module uses intelligent algorithms to adjust pricing dynamically, ensuring competitive rates and optimized profit. Meanwhile, Payments integrates secure, automated billing with modern financial tracking, streamlining operations and improving cash flow accuracy. Guest Experience Innovation Deliver a modern, contactless guest journey with AI Concierge and the Hotel Guest App. The AI Concierge manages inquiries and bookings 24/7, turning every call into a conversion opportunity. Guests enjoy digital check-in, keyless entry, service requests, and instant communication, enhancing satisfaction and loyalty. Tailored for Every Property Type From independent hotels to hotel groups, motels, B&Bs, resorts, and parks, roommaster adapts to every scale and style of operation. Featured Success Story: How Wood River Inn gained efficiency, improved control, and increased direct bookings using roommaster’s modern hospitality technology. roommaster — modern technology. timeless hospitality. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=434&secure%5Bdisplayable_resource_id%5D=434&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=434&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=12060&secure%5Bresource_id%5D=434&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhotel-management&secure%5Btoken%5D=444df2b855b9792b2cddf05889db907d1fbfc59baab60f3eaca999768339a596&secure%5Burl%5D=https%3A%2F%2Fwww.roommaster.com%2Fads%2Fhotel-pms%3Futm_campaign%3DRM_Net_new_G2%26utm_source%3Dg2%26utm_medium%3Dcpc%26utm_content%3Dpms&secure%5Burl_type%5D=custom_url) --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [Mews](https://www.g2.com/products/mews/reviews) Mews is a connected hospitality operating system that brings revenue, operations and the guest journey together in one cloud-native platform. At its core is an award-winning PMS – named Best PMS (2024, 2025, 2026) – that powers day-to-day hotel operations: from reservations and rate management to check-in/out, payments, housekeeping and reporting, all in a single, real-time workspace instead of disconnected tools. Because the PMS lives inside the broader Mews OS, hotels can easily add guest-facing journeys like online check-in and upsells, as well as embedded payments, POS, RMS and housekeeping via Flexkeeping. With an open API and 1,000+ integrations, Mews keeps the PMS as the connected command center for every stay while giving properties the flexibility to build the tech stack they need. **Average Rating:** 4.8/5.0 **Total Reviews:** 29 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 9.1/10 (Category avg: 8.7/10) - **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10) - **Revenue Management:** 10.0/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Mews](https://www.g2.com/sellers/mews-7af24e79-5e92-4bb0-bae7-3b05b33d9ba1) - **Year Founded:** 2012 - **HQ Location:** Amsterdam, NL - **Twitter:** @MewsSystems (2,119 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2574959 (1,503 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 48% Mid-Market, 48% Small-Business ### 2. [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 37 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 6.7/10 (Category avg: 8.7/10) - **Facility Maintenance:** 6.9/10 (Category avg: 8.8/10) - **Revenue Management:** 7.4/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Cloudbeds](https://www.g2.com/sellers/cloudbeds) - **Year Founded:** 2012 - **HQ Location:** San Diego, CA - **Twitter:** @Cloudbeds (1,968 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3091870/ (731 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 82% Small-Business, 18% Mid-Market ### 3. [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-use interface abilities. Our products efficiently manage rates & availability, distribution & booking, guest experience, and more. The SkyTouch hotel property management system (PMS) is built by hoteliers, so we understand the industry and anticipate your needs. Staying ahead of industry technology and innovation, our PMS is complimented with limitless integration opportunity to efficiently grow your business and increase revenue. With SkyTouch, the Sky's the Limit. **Average Rating:** 4.5/5.0 **Total Reviews:** 108 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 8.4/10 (Category avg: 8.7/10) - **Facility Maintenance:** 8.2/10 (Category avg: 8.8/10) - **Revenue Management:** 8.7/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [SkyTouch Technology](https://www.g2.com/sellers/skytouch-technology) - **Year Founded:** 2013 - **HQ Location:** Scottsdale, Arizona - **Twitter:** @SkyTouchTech (945 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/skytouch-technology/ (126 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** General Manager - **Top Industries:** Hospitality, Accounting - **Company Size:** 84% Small-Business, 12% Mid-Market ### 4. [HotelRunner](https://www.g2.com/products/hotelrunner/reviews) HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, reach more customers, and boost profits **Average Rating:** 4.6/5.0 **Total Reviews:** 15 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 9.6/10 (Category avg: 8.7/10) - **Facility Maintenance:** 8.8/10 (Category avg: 8.8/10) - **Revenue Management:** 9.6/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [HotelRunner](https://www.g2.com/sellers/hotelrunner) - **Year Founded:** 2012 - **HQ Location:** Wilmington, US - **Twitter:** @HotelRunner (5,109 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2220062/ (110 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 60% Small-Business, 27% Mid-Market ### 5. [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) Oracle Hospitality OPERA Cloud Services are a cloud-based, mobile-enabled platform for next-generation hotel management. Based on OPERA, the leading enterprise solution suite for the hospitality industry, OPERA Cloud offers an intuitive user interface, comprehensive functionality for all areas of hotel management, secure data storage and hundreds of key partner interfaces to meet the needs of hotels of all types and sizes. Oracle Hospitality is a proud AHLA Platinum Partner. **Average Rating:** 4.2/5.0 **Total Reviews:** 61 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 7.6/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 9.0/10 (Category avg: 8.7/10) - **Facility Maintenance:** 8.9/10 (Category avg: 8.8/10) - **Revenue Management:** 9.3/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,310 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (199,301 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 51% Mid-Market, 25% Enterprise ### 6. [Canary Technologies](https://www.g2.com/products/canary-technologies/reviews) Easy, intuitive, and secure hotel solutions. Canary Technologies is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solutions. Digitizing everything from post-booking through checkout, Canary is trusted by thousands of hotels in more than 65 countries, including Four Seasons, Choice Hotels, Standard Hotels and Ace Hotel Group. Canary’s solutions help hotels eliminate paper processes, boost revenue with upsells, raise staff efficiency, ensure PCI compliance, improve the guest experience, and reduce chargebacks and payment fraud. Learn more at canarytechnologies.com. \*\*Our Solutions Include\*\* 1) Contactless Check-In: Contactless Check-In allows guests to check in and out through a mobile experience, allowing hotels to comply with health guidelines, save time on front desk work, and increase revenue through upsells through the Canary interface. 2) Digital Authorizations: Canary’s Digital Authorizations product is vastly more secure than paper forms, preventing chargebacks and fraud. They can be set up and ready to use in less than 20 minutes. 3) Digital Contracts: Hotels using Canary’s Digital Contracts product see their turnaround time decrease from an average of eight days to just three hours, enabling them to book more guests and grow their business. 4) Amenity Store: Canary’s Amenity Store product makes ordering simple and intuitive for guests, and the online store is easy to incorporate into your standard booking flow. Hotels using Canary see a 40% increase in the number of orders placed. \*\*Testimonials\*\* "Given how cost effective it is and the savings from preventing potential fraud, Canary Technologies was a no brainer.” -- Dennise Nizza, Controller @ Ace Hotel “I brought on Canary at all of our properties because it increased productivity and removed all the headaches of collecting credit card authorization forms.” -- Justin Grimes, Director of Operations @ KRC “The Canary solution is simple and powerful. It provides exactly what we needed at our hotels, without being an overkill. The interface is clean and easy to use, and the folks at Canary took care of setup and training, which made implementation a breeze.” -- Esteban Velez, VP of IT & Cyber Security @ Classic Hotels & Resorts **Average Rating:** 4.8/5.0 **Total Reviews:** 23 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 10.0/10 (Category avg: 8.7/10) - **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10) - **Revenue Management:** 10.0/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Canary Technologies](https://www.g2.com/sellers/canary-technologies) - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/18722039/ (334 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 50% Mid-Market, 50% Small-Business ### 7. [roommaster](https://www.g2.com/products/roommaster/reviews) roommaster is a modern, all-in-one hotel management platform built to simplify, connect, and elevate every part of hospitality operations. Designed for hotels, motels, resorts, and bed & breakfasts, it unifies property management, marketing, revenue, and guest experience into one seamless ecosystem. Whether managing a single property or multiple locations, roommaster empowers hoteliers to deliver exceptional service, maximize revenue, and stay ahead in today’s fast-moving, tech-driven hospitality market. Modern Property Management (PMS) roommaster’s modern PMS brings together front desk, reservations, housekeeping, accounting, and reporting into one centralized system. Operators gain total control over daily operations — from room assignments and check-ins to automated billing and performance analytics. With an intuitive interface and cloud accessibility, staff can manage the guest journey efficiently, reduce manual work, and focus on creating memorable stays. Marketing & Distribution Boost visibility and direct revenue with smart marketing tools. The Booking Engine allows commission-free, direct reservations through your hotel’s website and social media. The Channel Manager automatically syncs availability and rates across hundreds of OTAs, reducing overbookings and saving time. The Hotel Website Builder empowers you to design a stunning, mobile-friendly site that converts visitors into loyal guests — reinforcing your brand’s modern digital presence. Revenue & Finance roommaster’s AI-powered Revenue Management module uses intelligent algorithms to adjust pricing dynamically, ensuring competitive rates and optimized profit. Meanwhile, Payments integrates secure, automated billing with modern financial tracking, streamlining operations and improving cash flow accuracy. Guest Experience Innovation Deliver a modern, contactless guest journey with AI Concierge and the Hotel Guest App. The AI Concierge manages inquiries and bookings 24/7, turning every call into a conversion opportunity. Guests enjoy digital check-in, keyless entry, service requests, and instant communication, enhancing satisfaction and loyalty. Tailored for Every Property Type From independent hotels to hotel groups, motels, B&Bs, resorts, and parks, roommaster adapts to every scale and style of operation. Featured Success Story: How Wood River Inn gained efficiency, improved control, and increased direct bookings using roommaster’s modern hospitality technology. roommaster — modern technology. timeless hospitality. **Average Rating:** 4.6/5.0 **Total Reviews:** 10 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 9.4/10 (Category avg: 8.7/10) - **Facility Maintenance:** 9.4/10 (Category avg: 8.8/10) - **Revenue Management:** 9.4/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [roommaster](https://www.g2.com/sellers/roommaster) - **Year Founded:** 2012 - **HQ Location:** Clearwater, US - **LinkedIn® Page:** https://www.linkedin.com/company/roommasterpms/?viewAsMember=true (42 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 64% Small-Business, 36% Mid-Market ### 8. [HotelFriend](https://www.g2.com/products/hotelfriend-2023-09-21/reviews) HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, direct booking, channel manager, POS, event management, and guest experience tools in an all-in-one platform. It centralizes all essential tools in one platform, allowing hoteliers to manage reservations, front desk tasks, housekeeping, communication, payments, guest services, and POS operations efficiently — without switching between multiple systems. HotelFriend is a powerful property management system (PMS) designed to help hotels of all sizes run their operations with greater efficiency, transparency, and control. Built for a wide range of hospitality businesses—from boutique hotels and guest houses to multi-property groups—it brings essential operational tools together in one intuitive platform. With modules for reservations, front desk, housekeeping, channel management, guest communication, payments, POS, and more, HotelFriend streamlines daily tasks, enhances the guest journey, and supports both direct and OTA-driven bookings. Created with the needs of today’s hoteliers in mind, HotelFriend tackles common operational challenges such as overbookings, scattered workflows, and manual administration. Its user-friendly interface and smart automation reduce repetitive tasks, allowing managers and staff to focus on delivering a higher standard of service. Whether handling check-ins, optimizing occupancy, coordinating teams, or engaging guests, the system empowers properties to run smoothly without unnecessary complexity. Core capabilities include a unified reservation calendar, real-time availability and rate updates, an integrated Booking Engine, and a powerful Channel Manager—all synced to ensure accurate inventory across every sales channel. Built-in payment processing and automated invoicing simplify financial operations, while comprehensive reporting and analytics give hoteliers a clear understanding of performance, revenue, and distribution trends. Enterprise-grade security ensures that all guest and payment data is handled with the highest level of protection. A defining strength of HotelFriend is its commitment to partnership and support. With responsive customer care, onboarding assistance, and continuous product updates, HotelFriend ensures that hotels always have the guidance they need to keep operations running flawlessly. By combining robust functionality with reliable support, the platform enables hospitality businesses to elevate efficiency, boost profitability, and deliver exceptional guest experiences at every touchpoint. **Average Rating:** 4.7/5.0 **Total Reviews:** 13 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 9.8/10 (Category avg: 8.7/10) - **Facility Maintenance:** 9.6/10 (Category avg: 8.8/10) - **Revenue Management:** 9.2/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [HotelFriend](https://www.g2.com/sellers/hotelfriend) - **Year Founded:** 2015 - **HQ Location:** Berlin, DE - **Twitter:** @HotelFriendAG (186 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11359588 (32 employees on LinkedIn®) - **Phone:** +49 30 46999 5418 **Reviewer Demographics:** - **Top Industries:** Consulting - **Company Size:** 54% Mid-Market, 15% Small-Business ### 9. [360HMS](https://www.g2.com/products/360-mango-solutions-pvt-ltd-360hms/reviews) Complete end-to-end hotel solution 360HMS covers 20+ integrated modules including front office, restaurant POS, housekeeping, accounts, booking engine, and CRM—so you don’t need multiple separate systems. Proven in real hotels across regions The system is designed and deployed for SME hotels, lodges, guest houses, and restaurants in India and Africa, with workflows built from real hospitality operations and on-ground experience. Strong partner and support ecosystem 360 Mango actively works with channel partners, offers full training, marketing, and technical support, and continuously releases new features to keep clients competitive in the digital hospitality market. **Average Rating:** 4.2/5.0 **Total Reviews:** 58 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 8.9/10 (Category avg: 8.7/10) - **Facility Maintenance:** 8.2/10 (Category avg: 8.8/10) - **Revenue Management:** 8.1/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [360 Mango Solutions](https://www.g2.com/sellers/360-mango-solutions-e8c4c4c4-7d8f-4d55-a8b7-709083668ce4) - **Year Founded:** 2015 - **HQ Location:** Bengaluru, Karnataka - **Twitter:** @360mango (122 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/360-mango-solutions/ (1 employees on LinkedIn®) - **Ownership:** Private Limited **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 61% Small-Business, 24% Mid-Market ### 10. [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) StayNTouch offers an intuitive Cloud PMS that simplifies hotel operations from end-to-end; including reservation management, front desk management, revenue management, housekeeping, group and allotment handling, financials and reporting, and multi-property management. With StayNTouch Cloud PMS, hotels can increase staff productivity, drive revenues, reduce costs, and provide a unique guest experience to fit their brand style and promise. StayNTouch Cloud PMS offers unlimited interfaces, open APIs, integrated contactless check-in solutions, and complete remote installation and training, enabling hotel's to scale their business and delight their guests. **Average Rating:** 4.4/5.0 **Total Reviews:** 61 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [StayNTouch](https://www.g2.com/sellers/stayntouch) - **Year Founded:** 2012 - **HQ Location:** Bethesda, Maryland - **Twitter:** @StayNTouchInc (1,796 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2827126/ (116 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** General Manager, Hotel Manager - **Top Industries:** Hospitality - **Company Size:** 64% Small-Business, 34% Mid-Market ### 11. [RoomRaccoon](https://www.g2.com/products/roomraccoon/reviews) RoomRaccoon is an innovative all-in-one Hotel Management System for independent hotels, B&Bs, hostels, apartments and vacation rentals. With RoomRaccoon, hoteliers can access a property management system, channel manager, booking engine and payment platform – all in one place! Other functions include housekeeping management, revenue management, automated upselling, online check-in and more. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions such as Lightspeed, Sage, Booking.com and Expedia. Try for free for 14 days. No credit card required. **Average Rating:** 4.4/5.0 **Total Reviews:** 14 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 8.1/10 (Category avg: 8.7/10) - **Facility Maintenance:** 7.9/10 (Category avg: 8.8/10) - **Revenue Management:** 8.1/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [RoomRaccoon](https://www.g2.com/sellers/roomraccoon) - **Year Founded:** 2017 - **HQ Location:** Breda, North Brabant - **LinkedIn® Page:** https://www.linkedin.com/company/roomraccoon (96 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 86% Small-Business, 14% Mid-Market ### 12. [Semper](https://www.g2.com/products/semper/reviews) Semper is a hotel management system (HMS) designed for independent hotels that need a reliable, easy-to-use solution to manage operations, reservations, and guest services from one central platform. Ideal for hotels, lodges, guesthouses, and boutique accommodations, Semper enables owners and teams to run their property efficiently without the complexity or high cost of enterprise-level systems. The platform is built to support the full guest journey — from booking and check-in to billing and reporting — while simplifying internal workflows and improving day-to-day control. Semper is especially well suited to single-property operations or independently run establishments. It offers the right balance of functionality and usability, avoiding the steep learning curves often found in larger systems. Whether it’s managing bookings, coordinating departments, or ensuring accurate billing, Semper helps teams deliver consistent service and grow their business with confidence. Key features include: Reservation System: Manage direct and OTA bookings in a unified calendar with real-time updates to rates and availability. Front Desk & Housekeeping: Streamline guest check-in/check-out processes and manage room status and cleaning schedules in real time. Channel Manager: Connect to multiple OTAs and synchronise rates and availability automatically to reduce overbookings and save time. Events Management: Plan and manage events such as weddings, group stays, and conferences with built-in tools for scheduling, communications, and billing. Integrated POS & Guest Billing: Link charges from on-site outlets like restaurants or spas directly to guest folios for accurate, consolidated billing. Reporting & Insights: Access custom reports on revenue, occupancy, performance, and other key metrics to support better decision-making. Semper is designed to be easy to learn and easy to use, making it accessible to teams with varying levels of technical experience. With a focus on intuitive design and practical functionality, the system helps hospitality businesses operate more smoothly from day one. Customers value Semper for its reliability, responsive 24/7 support, and the ability to get high-quality software without the high price. It’s a solution that delivers all the essential tools — without unnecessary complexity — so independent properties can focus on delivering great guest experiences. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 8.7/10 (Category avg: 8.7/10) - **Facility Maintenance:** 8.1/10 (Category avg: 8.8/10) - **Revenue Management:** 9.3/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Semper](https://www.g2.com/sellers/semper) - **Year Founded:** 2002 - **HQ Location:** Cape Town, South Africa - **LinkedIn® Page:** https://www.linkedin.com/company/semperpms (33 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 82% Small-Business, 18% Mid-Market ### 13. [eZee FrontDesk Hotel PMS](https://www.g2.com/products/ezee-frontdesk-hotel-pms/reviews) eZee FrontDesk is a general purpose hotel and motel software which is can be used as a hotel maintenance software, hotel reservations software, hotel management software, hotel billing software, hotel property management software (pms). It is ideal solution for hotel having 10-500 Rooms. It Provides features like - Reservation Center - Front Desk Operations - Profile Management - Rate Management - Revenue Management - Back Office Operations - In House Operations - Event Management - Analytics and Reporting and more. **Average Rating:** 4.3/5.0 **Total Reviews:** 13 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 8.9/10 (Category avg: 8.7/10) - **Facility Maintenance:** 9.2/10 (Category avg: 8.8/10) - **Revenue Management:** 8.9/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [eZee Technosys Pvt. Ltd](https://www.g2.com/sellers/ezee-technosys-pvt-ltd) - **Year Founded:** 2005 - **HQ Location:** Surat, Gujarat - **LinkedIn® Page:** https://www.linkedin.com/company/2943576/ (595 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 69% Small-Business, 15% Enterprise ### 14. [RMS](https://www.g2.com/products/rms-north-america-rms/reviews) Great hospitality isn’t about paperwork, it’s about people. RMS is a leading hospitality platform trusted by over 7,000 businesses across 70 countries. Designed to simplify operations and elevate the guest experience with: smart automation, real-time insights, and tools that make guest interactions seamless. From smoother bookings and secure payments to a guest portal for managing stays, exploring upgrades, and chatting with your team, RMS connects people, technology, and places, so you can focus on what really matters: keeping your hotel full (not your to-do list). **Average Rating:** 4.4/5.0 **Total Reviews:** 20 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 8.6/10 (Category avg: 8.7/10) - **Facility Maintenance:** 8.6/10 (Category avg: 8.8/10) - **Revenue Management:** 8.6/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [RMS](https://www.g2.com/sellers/rms-840dc8b1-dbed-49b0-bc69-4398be206c8c) - **Year Founded:** 1983 - **HQ Location:** Keilor Park, VIC - **LinkedIn® Page:** https://www.linkedin.com/company/rms-aust-pty-ltd/ (233 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 65% Small-Business, 25% Mid-Market ### 15. [Front Desk](https://www.g2.com/products/hotel-link-solutions-front-desk/reviews) Hotel Link's Front Desk is designed for small to medium-sized accommodations. It is an easy and functional solution for your accommodation daily operations and you will save hours of work. **Average Rating:** 4.4/5.0 **Total Reviews:** 18 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 10.0/10 (Category avg: 8.7/10) - **Facility Maintenance:** 10.0/10 (Category avg: 8.8/10) - **Revenue Management:** 10.0/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Hotel Link Solutions](https://www.g2.com/sellers/hotel-link-solutions) - **Year Founded:** 2011 - **HQ Location:** Hong Kong, Hong Kong - **Twitter:** @HotelLink_GB (221 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hotel-link-solutions/ (74 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 67% Small-Business, 28% Mid-Market ### 16. [WebRezPro](https://www.g2.com/products/webrezpro/reviews) WebRezPro is a cloud-based property management system (PMS) designed to help independent lodging providers efficiently manage their operations. The platform serves a range of accommodations, including boutique hotels, motels, inns, and vacation rentals, by consolidating essential management tasks into a single interface. By integrating reservations, guest self-service, housekeeping, and accounting, the system helps enhance operational workflows, improves guest interactions, and promotes direct bookings. Tailored to the needs of independent operators, WebRezPro addresses the unique challenges of smaller properties that may lack large teams or resources. Its user-friendly design and smart automation alleviates repetitive administrative tasks, allowing operators to focus on delivering exceptional guest experiences. Whether it’s simplifying reservations, managing occupancy, or maintaining guest relationships, the system makes professional-grade hotel management accessible without unnecessary complexity. The system includes a centralized reservation system that maintains real-time inventory and availability across all channels. WebRezPro also includes integrated payment processing, allowing hotels to manage guest charges and payments directly within the PMS rather than relying on separate payment tools. This helps reduce manual reconciliation and keeps reservation and transaction data aligned across the operation. WebRezPro also provides built-in reporting and analytics that offer insights into occupancy trends and financial performance, while enterprise-level security safeguards protect guest information. To support day-to-day operations, WebRezPro offers North America–based technical support via phone and email, available seven days a week to help operators quickly resolve issues. **Average Rating:** 4.3/5.0 **Total Reviews:** 35 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 8.1/10 (Category avg: 8.7/10) - **Facility Maintenance:** 7.3/10 (Category avg: 8.8/10) - **Revenue Management:** 7.6/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [World Web Technologies](https://www.g2.com/sellers/world-web-technologies) - **Company Website:** https://www.worldwebtechnologies.com - **Year Founded:** 1994 - **HQ Location:** Calgary - **Twitter:** @worldwebtech (270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/world-web-technologies-inc. (46 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 71% Small-Business, 26% Mid-Market ### 17. [SynXis Property Hub](https://www.g2.com/products/synxis-property-hub/reviews) Simplify your hotel operations and distribution with SynXis Property Hub. Go beyond conducting a transaction and put guests at the center of all interactions while streamlining daily operations and deepening guest engagement. **Average Rating:** 4.0/5.0 **Total Reviews:** 10 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 9.6/10 (Category avg: 8.7/10) - **Facility Maintenance:** 9.3/10 (Category avg: 8.8/10) - **Revenue Management:** 9.0/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Sabre](https://www.g2.com/sellers/sabre-9ff66b07-34b0-4ca8-9436-c341caed0ed7) - **HQ Location:** Southlake, TX - **Twitter:** @Sabre_Corp (22,893 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2113/ (9,152 employees on LinkedIn®) - **Ownership:** NASDAQ: SABR - **Total Revenue (USD mm):** $1,334 **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 60% Small-Business, 30% Mid-Market ### 18. [Agilysys Visual One](https://www.g2.com/products/agilysys-visual-one/reviews) An enterprise-ready, all-in-one solution for full-service resorts, boutiques and hotels. This fully-integrated property management solutions suite meets the highest standards of the world's most prestigious resorts. **Average Rating:** 4.0/5.0 **Total Reviews:** 11 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 6.7/10 (Category avg: 8.7/10) - **Facility Maintenance:** 8.3/10 (Category avg: 8.8/10) - **Revenue Management:** 8.3/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Agilysys](https://www.g2.com/sellers/agilysys) - **Year Founded:** 1963 - **HQ Location:** Alpharetta, Georgia - **Twitter:** @agilysys (3,257 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/agilysys (2,817 employees on LinkedIn®) - **Ownership:** NASDAQ: AGYS **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 64% Mid-Market, 27% Small-Business ### 19. [Visitor](https://www.g2.com/products/visitor-visitor/reviews) Visitor's Channel Manager is a robust solution designed to empower accommodations of all types and sizes by seamlessly managing their inventory across over 300 booking channels, including major platforms like Booking.com, Vrbo, and Expedia. This tool ensures that all bookings are synchronized in real-time across all connected portals, eliminating the risk of overbookings and maintaining consistent availability. Key Features and Functionality: - Comprehensive Channel Connectivity: Connect effortlessly to a vast array of online travel agencies (OTAs) without incurring additional commissions, expanding your property's reach and visibility. - Real-Time Synchronization: Automatically update room availability and rates across all channels, ensuring accurate information is presented to potential guests at all times. - One-Click Rate Adjustments: Modify room rates swiftly with just a few clicks, allowing for dynamic pricing strategies that respond to market demands. - Centralized Inventory Management: Manage all room listings from a single dashboard, streamlining operations and reducing the complexity of handling multiple platforms. - Performance Tracking: Monitor booking trends and channel performance to make informed decisions that optimize revenue and occupancy rates. Primary Value and User Solutions: Visitor's Channel Manager addresses the challenges of managing multiple booking platforms by providing a centralized, efficient system that synchronizes bookings and updates in real-time. This not only prevents overbookings but also saves time by eliminating the need for manual updates across various channels. By connecting to a wide range of OTAs without extra commissions, it enhances property visibility, leading to increased occupancy and revenue. Additionally, the tool's user-friendly interface and comprehensive support ensure that accommodation providers can focus more on delivering exceptional guest experiences rather than managing complex distribution networks. **Average Rating:** 4.6/5.0 **Total Reviews:** 43 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 9.0/10 (Category avg: 8.7/10) - **Facility Maintenance:** 8.8/10 (Category avg: 8.8/10) - **Revenue Management:** 9.6/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Visitor](https://www.g2.com/sellers/visitor) - **Year Founded:** 2020 - **HQ Location:** W√∂llstein, Rheinland-Pfalz - **LinkedIn® Page:** https://www.linkedin.com/company/70899841 (16 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality, Information Technology and Services - **Company Size:** 60% Small-Business, 30% Mid-Market ### 20. [Rhapsody](https://www.g2.com/products/rhapsody/reviews) Rhapsody is packaged with the necessary tools for creating long-term customer relationship and revenue opportunities. It provides analysis of travel behavior and activities, assisting the hotel in better understanding the needs of guests to achieve personal service excellence. **Average Rating:** 4.3/5.0 **Total Reviews:** 10 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 8.3/10 (Category avg: 8.7/10) - **Facility Maintenance:** 8.3/10 (Category avg: 8.8/10) - **Revenue Management:** 6.7/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Realta Chakradarma](https://www.g2.com/sellers/realta-chakradarma) - **Year Founded:** 1983 - **HQ Location:** Jakarta, ID - **Twitter:** @chakradarma (108 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/288601/ (99 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 73% Mid-Market, 18% Enterprise ### 21. [AVISHM](https://www.g2.com/products/avishm/reviews) Cyber AVISHM is a Hotel Management System, which provides a solution for the hospitality industry. It helps to manage revenue by optimizing sources and improving online reputation on various portals. **Average Rating:** 4.2/5.0 **Total Reviews:** 31 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 8.8/10 (Category avg: 8.7/10) - **Facility Maintenance:** 8.7/10 (Category avg: 8.8/10) - **Revenue Management:** 8.9/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Cyber Tatva](https://www.g2.com/sellers/cyber-tatva) - **Year Founded:** 2015 - **HQ Location:** Bhopal, IN - **Twitter:** @cybertatva (250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cybertatva (5 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 65% Small-Business, 35% Mid-Market ### 22. [uHotelBooking](https://www.g2.com/products/uhotelbooking/reviews) uHotelBooking ia a hotel management, reservation and online booking system for all types of accommodations and hotel operations. **Average Rating:** 4.4/5.0 **Total Reviews:** 33 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 8.5/10 (Category avg: 8.7/10) - **Facility Maintenance:** 8.9/10 (Category avg: 8.8/10) - **Revenue Management:** 8.5/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [ApPHP](https://www.g2.com/sellers/apphp) - **HQ Location:** Valley Cottage, NY - **Twitter:** @apphp (153 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 59% Small-Business, 29% Mid-Market ### 23. [protel PMS](https://www.g2.com/products/protel-pms/reviews) protel by Planet is a robust technology stack for your hotel business, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. The first cloud-native PMS and apps went live in 2009, operations expanded internationally to over 90 countries while continuing to influence the technological change collectively known as the hospitality industry. **Average Rating:** 3.5/5.0 **Total Reviews:** 11 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 3.3/10 (Category avg: 8.6/10) - **Reporting and Analytics:** 9.2/10 (Category avg: 8.7/10) - **Facility Maintenance:** 9.2/10 (Category avg: 8.8/10) - **Revenue Management:** 9.2/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Planet](https://www.g2.com/sellers/planet-f1065ccc-b1b8-4676-8b55-f75dbc139ec1) - **Year Founded:** 1985 - **HQ Location:** Galway, County Galway - **LinkedIn® Page:** https://www.linkedin.com/company/planet/ (2,787 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 50% Small-Business, 42% Mid-Market ### 24. [Hotello](https://www.g2.com/products/hotello/reviews) Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance offered make it possible to create an adequate technological hub so that different types of properties can offer an exceptional experience to their guests. Our solutions are developed with reliability and adaptability according to hoteliers' needs based on observations and collaboration, in order to respond to the latest hospitality industry trends. Moreover, Humans are at the heart of our solutions' development to make their work simple, efficient and pleasant while reducing manual tasks. This allows them to have free time for what matters, be present for their guests. **Average Rating:** 4.2/5.0 **Total Reviews:** 16 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Mews](https://www.g2.com/sellers/mews) - **Year Founded:** 2001 - **HQ Location:** Montreal, QUEBEC - **LinkedIn® Page:** https://www.linkedin.com/company/3517657/ (18 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 53% Mid-Market, 47% Small-Business ### 25. [Quore](https://www.g2.com/products/quore/reviews) Quore is a hospitality technology company dedicated to improving how hotels operate worldwide. Our cloud-based operations app is utilized by 7,500+ hotels in over 50+ countries. Quore is designed to make life easier for all hotel employees by boosting productivity and efficiency while providing valuable insights for management teams. Quore tracks tasks like work orders, guest requests, preventative maintenance, room cleanings, inspections, and more. From housekeeping and engineering to front desk and management, Quore ensures everything runs smoothly, leaving your staff free to focus on what really matters: providing guests with exceptional experiences. With 30+ features, you’ll be equipped to keep your hotel running in tip-top shape. We’re a Choice Qualified Vendor (Cambria PM brand standard), an IHG Preferred Vendor (brand standard for avid hotels and Atwell Suites), and a recommended PM solution for Marriott. **Average Rating:** 4.3/5.0 **Total Reviews:** 14 **User Satisfaction Scores:** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.6/10) **Seller Details:** - **Seller:** [Quore](https://www.g2.com/sellers/quore) - **Year Founded:** 2012 - **HQ Location:** Franklin, TN - **Twitter:** @quore (167 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2803591/ (93 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Hospitality - **Company Size:** 43% Mid-Market, 43% Small-Business ## Parent Category [Hotel Software](https://www.g2.com/categories/hotel) ## Related Categories - [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e) - [Hotel Revenue Management Systems (RMS)](https://www.g2.com/categories/hotel-revenue-management-systems-rms) --- ## Buyer Guide ### What You Should Know About Hotel Management Software ### What is Hotel Management Software? Hotels are extremely complex machines with many moving parts. From front desk workers to housecleaning staff, concierges to restaurant cooks and servers, hotels require considerable coordination and organization to ensure guests are enjoying themselves. And since hotels are so involved, there is no one software solution that will fit every hotel’s business model. Hotel management software can look like a lot of different things, but the end goal is always to make sure the hotel runs smoothly and efficiently. For instance, reservations are the backbone of the hotel industry, and in this day and age, booking a hotel online is an expected feature. For everything from small hotels or boutique hotels to huge hotel chains, no reservations means no business. For that reason, reservation software is a mainstay component of hotel management tools. Customers expect a certain level of convenience, and that means elements such as online bookings, virtual check-in and check-out, and flexible services. Hoteliers are turning more to cloud-based solutions over on-premise options because of the easy implementation and integrations. Increasingly, smart hotel software is becoming available to provide a completely customizable experience for customers. With innovations such as using customers’ mobile devices as room keys or in-room television remotes, the world of technology is opening up for the hospitality business. ### Why Use Hotel Management Software? Hospitality management is difficult. The day-to-day operations of a hotel are often elaborate and entangled, involving many different individuals in many different roles. In some ways, chain hotels have many advantages over independent hotels, given that some resources such as marketing and sales may already be provided. However, hotel management software can be an equalizer that streamlines processes that were once manual and required communication with several different departments. Aside from [reservations](https://www.g2.com/categories/hotel-reservations), hotels may need [accounting](https://www.g2.com/categories/accounting) tools, [marketing](https://www.g2.com/categories/marketing) tools, [hotel property management (PMS)](https://www.g2.com/categories/property-management) tools, housekeeping tools, [sales](https://www.g2.com/categories/sales) tools, and more. Hotel management software is built to meet some or all of these needs to ease some of the pain of running a hotel and hospitality business. For instance, the advantage of having one tool that handles both front desk check-in and housekeeping is that front desk workers will know in real time which rooms are ready for new guests, allowing guests that arrive early to receive a room rather than being forced to wait until a certain time. But the obvious advantage is the opportunity to save money by using one tool that does the work of several. Utilizing hotel management software allows hoteliers to save both money and precious time, since implementing one tool is much faster than implementing and integrating several. And if you already own several tools, hotel management software will often integrate with some if not all of the tools already in use. Property management, not to mention hotel management, is complex and involved, and hotel management solutions seek to ease some of those burdens. ### What are the Different Kinds of Hotel Management Software? Hotel management software is a broad category. The end goal of every hotel management solution is to aid with the running of a hotel, resort, or bed and breakfast, but that may look different for every organization. Because every business is unique, the array of features offered by hotel management software varies from solution to solution. Listed here are some common iterations. **Bookings-focused –** Hotel booking is crucial to maintaining a hospitality business, so there are many hotel management tools that focus heavily on online booking features that either integrate with a hotel’s website or with other online booking engines. [Payment gateways](https://www.g2.com/categories/payment-gateway) and billing features may also feature heavily. **Operations-focused –** As mentioned earlier, hotels have many moving pieces that require constant organization. Hotel management tools that focus on operations will have plenty of accounting, employee scheduling, inventory management, and possibly even sales and marketing features. The goal with these solutions is to improve operational efficiency and lower costs while increasing revenue. **Property management-focused –** PMS, or property management tools, are essentially end-to-end solutions that cover all aspects of a hotel’s business. Hotel management software that is also considered a PMS will have many features that touch on every important facet of the business, from front desk to back office. ### Hotel Management Software Features - Booking/reservation manager: A means for guests to make reservations online, as well as a way to monitor availability, change reservations, and possibly make group bookings (wedding blocks, for example) - Front desk/front office operations: Guest check-in and check-out, room allocation, housekeeping, laundry management, and guest profiles - Channel management: Planning room availability and rates, managing bookings from multiple channels in one place, dashboards to easily relay information - Property management: Inventory, facility, and maintenance management - Mobile support: Access to features from mobile devices - Sales and marketing tools: Tools to drive sales and bring more customers to the hotel, such as [CRM](https://www.g2.com/categories/crm) and [SEO](https://www.g2.com/categories/seo) - Analytics: Reporting on key metrics such as guest trends and finances ### Trends Related to Hotel Management Software The hospitality industry is seeing more than a few tech trends take hold. Both IoT (internet of things) and [AI](https://learn.g2.com/trends/artificial-intelligence) are driving innovation in the hospitality industry. **Smart hotel software –** Artificial intelligence applied to hotel software can provide insights into guest behavior and trends, as well as find opportunities for increased efficiency. Customer service can also benefit from AI with [chatbots](https://www.g2.com/categories/chatbots) freeing up time to focus on guests. **Mobile check-in –** The front desk has become somewhat passé, potentially leading to wait times for tired guests. Mobile check-in allows guests to check in themselves using kiosks in the lobby or with staff members posted around the lobby holding mobile devices. **Smart rooms –** To facilitate mobile check-in, some hotels are using mobile phones as room keys. Mobile phones can also be used to control room televisions, temperature, and curtains. Room phones may also be replaced with a customer’s own mobile phone, allowing them to text or chat with hotel staff rather than calling the front desk or concierge. ### Software and Services Related to Hotel Management Software [Hotel reservations software](https://www.g2.com/categories/hotel-reservations) allows hotels to create online reservations portals that integrate with a current website. These tools enable customers to book, change, or cancel reservations while processing payments or loyalty rewards. [Property management software](https://www.g2.com/categories/property-management) is primarily meant for real estate businesses, but does contain facility management features that may be helpful for a hotel. [Travel agency software](https://www.g2.com/categories/travel-agency) and [tour operator software](https://www.g2.com/categories/tour-operator) may interact with online reservations portals, allowing travel agents to book accomodations for their clients. [Accounting software](https://www.g2.com/categories/accounting) aids with back office financial tracking, while [core HR software](https://www.g2.com/categories/core-hr) maintains employee records, schedules, and payroll. [Event management software](https://www.g2.com/categories/event-management) may also be helpful for the planning and running of hotel events such as weddings, corporate meetings, conferences, and charity events.