What I like best about SpotOn is the customer service. Whenever we've needed help, their team has been quick, friendly, and actually solved the problem. Switching to SpotOn has also saved us a lot of money compared to our old system, which really matters for a small brewery like ours. Review collected by and hosted on G2.com.

It's not a dislike, it's just that it is different from the previous point of sale, so just learning something different gives it a little bit of a learning curve. It's like switching from Apple phones to Android phones. They're not worse, they're not better, they're just different Review collected by and hosted on G2.com.

I really appreciate SpotOn's support staff, they've been there from the start and make any transition smooth. The system is very easy for our staff to use, and their quick assistance during any hiccups is excellent. The SpotOn customer loyalty program is a standout, offering automatic incentives to our regular customers without us needing to do anything. It's also great how SpotOn allowed us to streamline ordering by directing hot and cold food orders to the right kitchen sections. The transition to SpotOn was smooth, even with the initial worries about change, largely thanks to their supportive team. Additionally, it offers much deeper functionality in online ordering and processing within our shop. Review collected by and hosted on G2.com.

One of our suggestions for SpotOn was to increase the size of the screen that faces the customer so they can read their instructions a little easier. Review collected by and hosted on G2.com.

Our Account Manager, Krystle Simms, is amazing at managing our account and handling our daily and ongoing needs. She consistently goes above and beyond to ensure that issues are addressed promptly and effectively. Krystle is always responsive, attentive, and committed to providing exceptional service. We truly appreciate everything she does to support our account and make things run smoothly. Review collected by and hosted on G2.com.

Implementations. Online ordering as you can't add a discount to one food item as it will take a discount of all items. Weekend support needs attention as they are not helpful as I usually wait until Monday. Review collected by and hosted on G2.com.

Merchant support is always very helpful. Easy to get in touch with support. SpotOn Merchant Support is the best - both phone support and account manager. We use a SpotOn handheld at outdoor events, and card payments are very easy. Simple to use, and it performs well offline. Review collected by and hosted on G2.com.

Having to create marketing emails for each location instead of publishing one to multiple locations. The integration with Chowly was frustrating, but the team handled it excellently. Review collected by and hosted on G2.com.

We've had a great experience using SpotOn across our multiple locations. The cloud-based platform, online ordering, and integration features make operations smooth and efficient. The reporting tools provide valuable insights, and the support has been outstanding. Special thanks to Ivan Monroy, our Customer Success Manager, whose expertise, responsiveness, and dedication have made a significant impact. Highly recommend SpotOn—especially with Ivan on your team! Review collected by and hosted on G2.com.

Spoton could prioritize on product road map and information/communication with us for new things coming out. They are a highly technological company, and they often have upgrades that we don't get to see since we are not completely informed. Review collected by and hosted on G2.com.

Sales, setup and operational support is fantastic. Review collected by and hosted on G2.com.

It is always hard to change POS systems. However, the team at SpotOn was very supportive and understood the challenges. This was critical to help our launch be outstanding. Review collected by and hosted on G2.com.

As a fast-casual restaurant, we need to take payment for an order and then “hold” that order so we can add other diners to the same ticket, ensuring everything goes to the kitchen on a single ticket. Spot On is the only POS system that does that for us at this time. Review collected by and hosted on G2.com.

Nothing! The system operates just like I was told when I purchased it. Review collected by and hosted on G2.com.

I wanted to take a moment to personally recognize Ivan Monroy for the outstanding professionalism and care he brings to his work.

From our very first interaction, he has stood out as not only extremely efficient and knowledgeable about your POS systems, but also remarkably personable and attentive.

Ivan doesn’t just provide solutions—he builds confidence. His ability to respond quickly, troubleshoot effectively, and follow up with genuine attention to detail has made every experience seamless. In a field where technical proficiency is essential, what truly differentiates him is his professionalism, warmth, and proactive approach.

In my opinion, Ivan shines as an example of what great representation looks like. Your company is fortunate to have someone who embodies both technical expertise and customer-focused service as naturally as he does. Please pass along my gratitude and compliments to him—it’s always a pleasure to work with professionals of his caliber. Review collected by and hosted on G2.com.

- Problems with hardware

- Connectivity issues

- Hidden Fees

* The positive highlight is the efficient and tailored solutions that your representative Ivan Monroy provide us in the regular basis. Review collected by and hosted on G2.com.

I find the flow from back of the house to front of the house with SpotOn's system very easy and intuitive, almost common sense to a certain extent. If you've used other POS platforms before, you'll understand it very quickly, which makes it easy to teach other managers how to create buttons, add discounts, and manage day-to-day operations. Review collected by and hosted on G2.com.

I think there's a strong opportunity for Spoton to expand its capabilities by developing a more sophisticated, built-in inventory management. Current inventory platforms onboarding is extremely labor intensive requiring hours of item mapping to align data across platforms. The entire process could be streamlined, if not eliminated, by leveraging the fact all this data already exists within SpotOn's BOH environment. Review collected by and hosted on G2.com.

SpotOn is a very user-friendly system for both front and back of house. The reporting is comprehensive, and the support has been incredible—special shout-out to Evan Gray, our Client Success Partner, who is outstanding and a very strong reason we stay with SpotOn. The integration options make a huge difference, and the competitive SaaS and rates also help in a tough market. On top of that, the system has been very reliable, with only minimal issues. Review collected by and hosted on G2.com.

We occasionally run into frustrating issues with the payment terminal connecting on some of our handheld devices. Another major problem for us is that we can’t transfer an OLO from one location to another when a customer accidentally places the order at the wrong location, which creates a lot of inconvenience. That’s a big issue for us. Review collected by and hosted on G2.com.