--- title: Survicate Reviews meta_title: 'Survicate Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 213 reviews by the users' company size, role or industry to find out how Survicate works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 213 scale: '5' date_modified: '2026-08-11' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Survicate Reviews **Vendor:** Survicate **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.6/5.0 **Total Reviews:** 213 ## About Survicate Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 40+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further. Insights Hub automatically categorizes feedback, detects trends, and surfaces patterns across all your sources. Ask Research Assistant a question and get instant answers backed by actual customer quotes, no manual digging required. Finally, close the loop. Push feedback directly to the tools your teams already use: create Jira tickets from bug reports, sync responses to HubSpot or Salesforce, trigger automated workflows in Braze or Klaviyo, and keep everyone aligned with real-time Slack summaries. Feedback stops being a report, joins discussions where they happen, and starts driving decisions that matter. Why teams choose Survicate: - Multi-channel surveys with behavioral targeting and advanced logic - AI that categorizes feedback and detects trends automatically - Customizable dashboards for a real-time view of key metrics across teams - Research Assistant for instant, source-backed answers to research questions - 40+ native integrations with HubSpot, Salesforce, Braze, Zendesk, and more - Every AI insight backed by verifiable customer quotes With Survicate, customer feedback stops being noise and starts driving the decisions that matter. ## Survicate Pros & Cons **What users like:** - Users find Survicate to be **intuitive and easy to use** , enhancing their ability to gather valuable feedback efficiently. (27 reviews) - Users appreciate the **survey management capabilities** of Survicate, benefiting from robust feedback collection and insightful analysis. (19 reviews) - Users praise the **stellar customer support** of Survicate, noting its responsiveness and helpfulness during interactions. (18 reviews) - Users praise the **easy integrations** with tools like Marketo and Salesforce, streamlining their workflow effectively. (15 reviews) - Users appreciate the **multiple easy integrations** of Survicate, enhancing survey functionality across various platforms effortlessly. (14 reviews) - Customer Feedback (12 reviews) - Feedback Management (12 reviews) - Users find Survicate's **responsive customer support** exceptional, providing timely assistance and enhancing their survey experience. (12 reviews) - Ease of Creation (10 reviews) - Easy Setup (10 reviews) **What users dislike:** - Users experience **audience targeting issues** with Survicate, limiting customization and complicating mobile survey management. (12 reviews) - Users experience **limitations in audience targeting and customization** , affecting effectiveness and usability of Survicate. (11 reviews) - Users find **limited customization** in Survicate frustrating, especially regarding widget designs and survey adaptability. (8 reviews) - Users note **survey limitations** , including insufficient customization options and lack of intuitive UX/UI for updating surveys. (8 reviews) - Users find **missing features** in Survicate, highlighting limitations in audience targeting, customization, and dashboard quality. (7 reviews) - Users find Survicate's analytics **limited** , hindering complex survey capabilities and seamless integration with Salesforce. (5 reviews) - Improvement Needed (4 reviews) - Users often face **poor customer support** with Survicate, making issue resolution frustrating and slow. (4 reviews) - Poor Reporting (4 reviews) - Uploading Issues (4 reviews) ## Survicate Reviews ### 1. Research Assistant helps me find the answers that actually matter **Rating:** 4.5/5.0 stars **Reviewed by:** Yauhen D. | Senior Fullstask Developer , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Survicate?** One of the features I rely on the most is in-product surveys: asking for feedback while someone is actually using a feature gives me much better answers than sending an email a few days later. People still remember what they were trying to do, what confused them, and why they made a certain decision. The quality of the feedback is on a completely different level. I've also been using Research Hub a lot more than I expected. Instead of going through hundreds of survey responses one by one, I bring together survey results, support conversations, and other customer feedback in the same place. The AI does a great job of grouping similar themes, highlighting recurring issues, and surfacing patterns that would take me much longer to find manually. I also had a good experience with support. We needed help configuring a survey exactly the way we wanted, and instead of giving us a generic answer, they understood what we were trying to achieve and helped us get there without having to come up with workarounds. **What do you dislike about Survicate?** The only challenge I've really run into is keeping everything organized as the number of surveys grows. Once you start working with multiple projects, segments, and different audiences, the dashboard can feel a little busy until you settle on a consistent naming structure. I'd love to see that part of the interface become a bit easier to manage over time. **What problems is Survicate solving and how is that benefiting you?** After releasing a new feature, we were convinced the low adoption rate had to be caused by the interface. We were already discussing frontend changes when we decided to slow down and ask users first. We launched a contextual survey that only appeared for people who abandoned the flow before finishing it. Within a few days, the answers pointed us in a completely different direction. The interface wasn't confusing at all. People understood how it worked; they just didn't see enough value to complete the process because they were expecting a different outcome. Instead of redesigning the whole experience, we updated a few pieces of copy, reordered a couple of steps, and improved the introduction to the feature. The update took far less time to build and had a much bigger impact than rebuilding the entire screen. Since then, I try to validate assumptions with real user feedback before touching the code whenever I can. ### 2. It Makes Wellness Feedback and Survey Management Simple and Organized **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Survicate?** I recently started using Survicate for wellness feedback, consultation follow ups and health education related surveys, and so far the experience has been smooth for my daily work. I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create health education content for social media, so collecting proper feedback and responses is important during regular sessions and awareness programs. What I like best about Survicate is that creating surveys, sharing forms and checking responses feels simple and organized without making the workflow complicated. Different question types, survey customization, response tracking and survey sharing are very useful because every consultation, wellness session and educational survey requirement is a little different. I also like that responses stay properly managed from one place, which helps while handling multiple feedback forms together. The reporting and analytics features are also helpful because they make it easier to understand audience response, participation and feedback trends. Features like survey logic, feedback collection, response tracking and simple integrations help save time and make daily workflow more smooth. . Overall, Survicate has been useful for managing consultation feedback, wellness surveys and educational response collection in a more organized and professional way during regular work. **What do you dislike about Survicate?** when editing surveys with multiple question flows and response settings, sometimes I need a little extra time to properly check everything before publishing the survey. I also noticed that when many responses come together, filtering and reviewing specific feedback can feel slightly less quick during busy work hours. Apart from these small things, the platform works smoothly for regular wellness surveys and feedback collection. **What problems is Survicate solving and how is that benefiting you?** It is helping me solve the problem of collecting and managing feedback in a more organized way during regular work. I regularly handle wellness sessions, consultation follow ups, health education content and awareness related activities, so understanding audience response and feedback is important for improving future sessions and communication. The platform helps me create feedback surveys, wellness questionnaires and educational response forms from one place instead of managing everything manually. Features like response tracking, survey sharing, different question types and reporting help make feedback collection more smooth and easier to manage during busy work days. It is also helping me better understand what type of guidance, awareness content and consultation experience people find more useful. Checking responses and feedback trends becomes easier, which helps while planning future wellness sessions and educational content. Overall, Survicate helps save time and makes feedback collection and survey management more organized and professional for my regular workflow. ### 3. User-Friendly Survey Platform with Powerful Integrations and AI Form Creation **Rating:** 4.5/5.0 stars **Reviewed by:** Konjengbam M. | BDR, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Survicate?** I love this platform for its user friendly interface and easy onboarding process. This platform supports all necessary features to create a survey form from template and can also be used its AI to create a form. The survey creation by just importing a survey by pasting on the survey form makes this platform even easier to use. Other than this, this platform capability to integrate with salesforce, Zapier, Slack etc makes this platform more robust and powerful. The research hub platform is also really good ensuring decision making process more reliable and informed. I also love the capacity of this platform to add widget. I also love the fact that this platform supports various language to create surveys ensuring better reach of the targeted population. The workspaces also allows co-ordination in the team. I am also satisfied with the security of this platform. The platform also allows controlling the time frame for respondents to see the next survey with its throttling feature, It enhances better control over the reach of the survey. I love the overall performance of this platform. **What do you dislike about Survicate?** I love most part of this platform but I wish that the price was little bit lower. I also feel that a little demo would be needed for user to be very effective in using this platform. A little more customization freedom to the user would also be better. Frankly the AI of this platform was really good but more can be done with improvement in its capabilities like auto creation of templates with a prompt. **What problems is Survicate solving and how is that benefiting you?** This platform really assist in creating surveys, distributing and analyzing. Its Integration capabilities also boost productivity of the task and improves decision making results. It improves decision making capabilities with the feedback analysis from surveys. Very good surveys can be created by using this platform. ### 4. Easy tool for quick customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad O. | Salesforce Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Survicate?** I like Survicate because it makes it easy to create and share surveys. It doesn’t take much time to set everything up, and I was able to start collecting responses very quickly. The user interface and dashboard are also simple to understand, and I appreciate how the results are presented clearly without feeling confusing. I also like the interactive elements, such as the speedometer-style percentage display. Overall, it feels like a straightforward tool that gets the job done. **What do you dislike about Survicate?** One thing I found a bit confusing at first the survey logic and conditions. It looks like a tricky and complex type form, but it took some time to understand how the questions flow based on responses. Also, a bit more flexibility in customization would make it even better. Other than that, the tool works well for basic feedback collections. **What problems is Survicate solving and how is that benefiting you?** Survicate helps me understand customer feedback in a simple, quick way. Before using it, it was hard to know what users actually thought, but surveys make things much easier and clearer. The biggest benefit for me is being able to collect feedback effortlessly and view all the results in one place. It also saves me time because setting up a survey is fast and straightforward. Another feature I like is that it provides a QR code along with a link. Overall, it makes it easier to make better decisions based on real user feedback. ### 5. Great Platform for NPS Campaigns and Feedback Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya D. | Customer Success Operations Project Manager Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Survicate?** I support NPS campaigns that we record in Survicate through Intercom popups and email campaigns. Additionally we capture end-of-onboarding surveys to capture timely feedback on how to improve our processes. **What do you dislike about Survicate?** We haven't found a both way pathway to connect survicate and back to salesforce for NPS, so there was a little bit of manual work. (We were looking to just keep NPS at 1 important question to capture emails and customer account and feed customer name for analysis) **What problems is Survicate solving and how is that benefiting you?** Easy to create good looking feedback survey so it builds trust. **Official Response from Aleksandra Dworak:** > Hi there! Thank you so much for taking the time to leave your feedback, we appreciate it. We're glad it's easy to create your surveys with us :) In case of any difficulties, feel free to reach out to our team via chat or email: support@survicate.com, we're here to help you ~ Ola from Survicate ### 6. Survicate Makes Multi-Channel Feedback Collection Fast and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Preeti S. | Associate Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Survicate?** What stands out most about Survicate is how easy it makes collecting and acting on user feedback without needing a complex setup. You can launch surveys across multiple channels—web, email, in-app, and mobile—pretty quickly, and they all tie back into one clean dashboard. **What do you dislike about Survicate?** One downside of Survicate is that its customization and advanced features can feel somewhat limited. While it works well for quick surveys, more complex use cases—like detailed audience targeting or advanced logic—can be harder to implement. Additionally, the analytics and reporting capabilities are relatively basic, which can make deeper insights or research more challenging **What problems is Survicate solving and how is that benefiting you?** Survicate solves the problem of fragmented and hard-to-action customer feedback. In many teams, feedback is scattered across emails, support tickets, surveys, and different tools, making it difficult to see patterns or take timely action. ### 7. Native UX with Clear Logic Visualization and Great Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Ivet N. | Product Marketing Manager B2C Monetization, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Survicate?** It has a very native UX and UI, which makes it easy to get onboarded and quickly feel comfortable using it. The functionality is great overall. I especially like the visualization of the logic and how clearly the questions are connected. **What do you dislike about Survicate?** We’ve already raised this with the team, and I feel confident a workaround will be available soon. That said, I’d still like to see more options to filter responses based on Braze attributes. The widget option is nice, but it feels very manual and takes extra effort to manage. **What problems is Survicate solving and how is that benefiting you?** Seamles integration with Braze and response rate that we never managed to reach leading people outside of our app with SurveyMonkey. **Official Response from Aleksandra Dworak:** > Hi there! Appreciate you taking the time to leave Survicate a review! Thank you for sharing your positive experience with Survicate's UX, UI, and logic visualization. Your feedback about filtering options and widget management is also very appreciated. Thanks again ~ Ola from Survicate ### 8. Excellent Survey Features and Support, But Pricing and Learning Curve Need Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Ifeoma E. | Operational Supervisor , Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Survicate?** Survicate makes the process of survey creation and launching more efficient and inclusive The targeting of survey audiences is also effectively handled by this app, with flexible survey designs We have experienced brilliant integration mechanisms from Survicate, more so with numerous analytical tools and this makes it easy to evaluate the feedback shared Survicate has responsible and kind customer support, that is informative and approachable to offer help The collection of feedback is not limited, as it ensures we get them from diverse channels, accommodating diversity **What do you dislike about Survicate?** Survicate has unattainable licensing structures, which restricts growing companies from using this app The app has numerous features that demands articulate settings, and this expands the learning curve or process **What problems is Survicate solving and how is that benefiting you?** Survicate helps us collect feedback in an expansive manner, from websites, emails, customer tickets and others for centralized services information The process of survey audiences or feedback collection acts as a primary form of audience interaction, which helps us learn about their thoughts concerning the company We prioritize on insights that we get from Survicate, where those that demonstrates urgency are more likely to be solved and aligned The capability to target particular areas or segments gives us relevant responses with high accuracy The feedback we receive or collect are automatically synthesized and analyzed to give a clear picture of what customers want **Official Response from Aleksandra Dworak:** > Hi there! Thank you so much for taking the time to review Survicate! We're so glad our platform has made survey creation and launching more efficient for you. ~ Ola from Survicate ### 9. Quick User Outreach, Easy Stats, and Straightforward Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Survicate?** It’s quick to contact users within our apps, and it’s easy to get statistics. It’s also straightforward to configure. Pricing is fare. No performance issue. Not yet tried the AI **What do you dislike about Survicate?** Would be good to have advanced mode to really cope with specific UI / Branding into our apps such as our fonts for instance. **What problems is Survicate solving and how is that benefiting you?** - Getting answer on our questions for further improvement. - Checking a new feature adoption with qualitative feedback. - Recruiting specific user profil (identified with analytics) to ask them to participate to a user test or a longer survey ### 10. Essential Tool for Streamlined Customer Feedback and Insightful Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Asim R. | Manager Customer Support , Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Survicate?** This tool has been a great help in our customer support department. Distribute, analyze and Act on feedback, has provided us with increase in survey responses, Helped us analyze and place the information into graphs and reports, and made it a lot earsier to pin point areas where we have had to work **What do you dislike about Survicate?** I would love to have this integtration in Whatsapp as well since many of our clients are whatsapp users **What problems is Survicate solving and how is that benefiting you?** It is saving our anylists ample amount of time by doing the data sortation, and that time is used in acting on feedback Surveys are distributed targeting the correct audience and has more responce rate then any other survey site we have used. The survey can be received by our clients in their phones which is way faster to respond for them **Official Response from Aleksandra Dworak:** > Hi there! Thank you so much for taking the time to review Survicate. It's great to hear that Survicate has made it easier for you to analyze feedback and pinpoint areas for improvement. If you wish to submit a feature request for a Whatsapp integration, feel free to do so here https://board.survicate.com/ :) Cheers ~ Ola from Survicate ### 11. From boring surveys to valuable insights **Rating:** 4.5/5.0 stars **Reviewed by:** Pratik P. | Project Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Survicate?** I confess that I had a difficult streak with the survey platforms: most were very expensive, too much to use or simply didn’t give me the data I needed. Since I started using Survicate I was hooked from the beginning, how easy it integrates with everything and how simple it is to start using it. It was the most intuitive thing to create effective surveys without being an expert, just by writing "I want to know how users feel after onboarding", the AI put together a survey ready to launch, with questions that went straight to the point. Not to mention the support: they give you a real conversation, and respond quickly and solve problems. **What do you dislike about Survicate?** The truth is that I did not encounter major flaws. The tool always worked wonderfully, without those drops or errors that give you a headache. Surveys load in seconds and information is always available. The truth is that it’s one of those tools you can rely on, without fear of unpleasant surprises. **What problems is Survicate solving and how is that benefiting you?** We were stuck with the low completion rate of a key form on the web. Despite optimizing everything, the problem continued. We decided to use a Survicate abandonment survey with a simple question: "Is there anything stopping you from completing your registration today?". The response was strong: users were concerned about the privacy of their phone number. With this information, we only had to add a short text explaining why we asked for this data. In a couple of weeks, the completion rate improved significantly. It was a very simple solution, which we found thanks to the direct feedback from users. **Official Response from Aleksandra Dworak:** > Hi there! Thank you so much for taking the time to review Survicate! We're really glad the tool has proven to be useful, and especially so our AI survey creator speeding things up. Hope Survicate will continue to bring you satisfactory results. ~ Ola from Survicate ### 12. Seamless Integration with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rolf H. **Reviewed Date:** January 29, 2026 **What do you like best about Survicate?** I use Survicate to obtain NPS scores from our customers and I really like its ease of use. It integrates directly and seamlessly with our Zendesk usage. The team at Survicate is also very good and quick at resolving any questions or issues that arise, which is rare. Survicate works silently and automatically in the background for us. The initial setup was also very easy with little to no coding required. **What do you dislike about Survicate?** We have a limit on the number of NPS feedback scores we can obtain in a month. **What problems is Survicate solving and how is that benefiting you?** I use Survicate to obtain valuable customer feedback, specifically NPS scores, seamlessly integrated with Zendesk. It operates automatically in the background and the team is quick to resolve issues. **Official Response from Aleksandra Dworak:** > Hi there! We're thrilled to hear that you find Survicate easy to use and that it integrates seamlessly with Zendesk. Our team is dedicated to providing top-notch support, and we're glad to hear that you've had a positive experience with the team. Appreciate your feedback ~ Ola from Survicate ### 13. Powerful Targeting but Needs More Segmentation Options **Rating:** 5.0/5.0 stars **Reviewed by:** Nathaniel M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Survicate?** I like Survicate's powerful, no-code behavioral targeting. This precision means I get far more relevant, high-quality feedback than generic surveys. The initial setup was relatively simple and convenient. **What do you dislike about Survicate?** Advanced targeting & segmentation feels limited compared to competitors. We can’t layer as many user behavior filters as we need for precise audience targeting. **What problems is Survicate solving and how is that benefiting you?** I use Survicate to trigger questions inside the product based on user actions, feature usage, or session length, getting more relevant feedback than generic surveys with its powerful, no-code behavioral targeting. **Official Response from Aleksandra Dworak:** > Hi there! Thank you for sharing your positive experience with Survicate no-code behavioral targeting and the convenience of the initial setup. Appreciate your feedback. Best ~ Ola from Survicate ### 14. Survicate Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sourabh C. | Senior Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Survicate?** I am using Survicate because with the help of survicate we can eaily build surveys in minutes with drag and drops also they give me real time feedbacks. it is ease to implement and give us all the required templates with best customer supports. **What do you dislike about Survicate?** Survicate collect feedback globally with different languages and nothing to dislike about it. **What problems is Survicate solving and how is that benefiting you?** Survicate has high response rates and give us surveys anywhere. **Official Response from Aleksandra Dworak:** > Hi there! Thank you so much for taking the time to review Survicate. We're very glad to hear our platform has made it easy to gather real-time feedback, and in different languages too! Appreciate your feedback ~ Ola from Survicate ### 15. Good solution for a good price. Exceptional support services. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Survicate?** Price - that was the decision maker for us - we do not have a huge number of respondents Integrations - Marketo and Salesforce work great Support - super responsive, deals with issues. Goes extra mile. I like a lot insights feature - saves time running the responses through AI to get an analysis. **What do you dislike about Survicate?** Missing integration with Salesforce Service Cloud. Confidentiality - users have access to all surveys. You create a space - that is extra cost. You cannot choose to only receive finished surveys. **What problems is Survicate solving and how is that benefiting you?** A survey that is distributed via MAP and results are synced to Salesforce. **Official Response from Paulina Hryniewicz:** > Hi, thanks for your feedback. We're glad you're satisfied with our pricing, integrations, and support. We also appreciate your insights on the areas for improvement and are always working on improving. Thank you for choosing Survicate. ☺️ - Paulina ### 16. Quick surveys and easy integrations for valuable insights **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas M. | Head of Design, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Survicate?** Very easy to use and implement Good native integrations (e.g., Mixpanel) Flexible customization for surveys Helpful and responsive customer support **What do you dislike about Survicate?** Advanced features could be more robust Survey templates are somewhat limited Reporting dashboards are basic Usage may be occasional depending on needs **What problems is Survicate solving and how is that benefiting you?** Survicate helps us quickly collect user feedback and connect it with behavioral data, giving clearer insights into customer needs. This enables faster iteration, data-driven prioritization, and improves the overall customer experience. **Official Response from Aleksandra Dworak:** > Hi Lucas! Thank you so much for taking the time to rate Survicate! We're glad the tool has been easy to use and helpful :) Just to let you know, your feedback did reach our team. We really appreciate it! ~ Ola from Survicate ### 17. It has allowed us to listen to our customers and improve all their experiences **Rating:** 4.5/5.0 stars **Reviewed by:** Max P. | Customer Success, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Survicate?** It was useful to use Survicate to make and send surveys, thanks to the easy-to-use interface, we can use them with different types of questions and different layouts in a matter of minutes. We have managed to effortlessly interact with other tools, which is an amazing feature. Thanks to this, we can now see the overall picture of our customers' experiences through the consolidation of all their data. You provide us with a selection of surveys that we may use in our email campaigns, on our mobile apps or on our existing website. Because of this, we can learn a lot at various stages of the customer experience. **What do you dislike about Survicate?** Thanks to its adaptability, Survicate can meet all of our requirements. It was the greatest option because it is an integrated solution that has helped us gather and analyze client feedback. **What problems is Survicate solving and how is that benefiting you?** We’ve been much better at taking customer feedback into account and implementing changes to improve their experience. Emails and phone calls were our main methods of collecting feedback, but we didn’t always get the result we wanted. Now after a purchase, a meeting with the support, or the use of a new capacity, among other important events in the customer’s life cycle, we can organize surveys to be sent automatically through Survicate. We can collect real-time information and respond quickly to improve the consumer experience. We have been able to fine-tune our focus on customer success through the insights provided by analytics. **Official Response from Paulina Hryniewicz:** > Hi Max, Thank you for your wonderful and detailed review. :) We're delighted to hear how Survicate is helping you gather customer feedback across different touchpoints. Your success in improving customer experience based on these insights is exactly what we aim for. Thanks for choosing our platform! ~Paulina from Survicate ### 18. Best tool for surveys and feedback! **Rating:** 4.5/5.0 stars **Reviewed by:** Luciana G. | Product Designer, E-Learning, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Survicate?** The interface is very user friendly, and I love the varios customizations options , such as creating custom audiences , the smart question logic (which recently updated) , and the ease of survey creation, along with integrations with other tools. The survey report is easy to understand and visually appeling . **What do you dislike about Survicate?** Some audience options dont allow uploading a list with the IDs I want to consider, so I have to add them one by one. It would also be helpful to have warning when the audiencia settings seem incorret *(like when I mistakenly used only AND instead of OR and got no responses). Additionally, alerts for very similar audiences could help merge them if need. The data analysis could be more comprehensive. The report is good but quite simple - having built in insights on segmentations per responses, profiles, etc, would be healpful. **What problems is Survicate solving and how is that benefiting you?** It makes easy to collect user feedback, and insights quickly and efficiently, helping me to understand audience behavior and needs. Also, it helps me to recruit participants for interview and usability tests. With segmentation and customization options, I can target surveys to specific audiences, ensuring more relevant responses. I use it to roll CSATs, CES, to do fake doors tests, and understand if the feature is helping or has any bugs, things like that. **Official Response from Paulina Hryniewicz:** > Hi Luciana! Thanks for this amazing review. We're happy you're finding Survicate helpful for your feedback collection and research. We hear you on the audience management and analytics features - your feedback helps us improve. Thanks for choosing Survicate. ~Paulina from Survicate ### 19. Product Review **Rating:** 5.0/5.0 stars **Reviewed by:** Akhil M. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Survicate?** it best in designed, customer- centric team and making it easy to reach out customer, it integrate seamlessly with tools and postive feedback **What do you dislike about Survicate?** need to low the pricing,sometimes , survicate has issues with audience targeting, where surveys in wrong language start appearing on pages that shouldnt have them **What problems is Survicate solving and how is that benefiting you?** help to find easy solution and more friendly **Official Response from Aleksandra Dworak:** > Hi there! Thank you so much for taking the time to review Survicate. We're glad our platform makes a positive difference for your customer-centric team! Just to let you know, your feedback has reached our team internally. Thanks! Ola from Survicate ### 20. Excellent and easy-to-use tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ilze U. | Conversion Rate Optimization Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Survicate?** User interface, intuitive design, easy-to-understand survey creation steps, and answer data export options. **What do you dislike about Survicate?** Do not see anything to complain about the Survicate features. **What problems is Survicate solving and how is that benefiting you?** Survicate helps greatly to gather user feedback about the new features of the software, measure overall user satisfaction over the years, and helps us to notice what is missing in our software and what new features we should launch. **Official Response from Aleksandra Dworak:** > Hi there! We're very happy to see that Survicate has been just what you needed, glad it's intuitive! Thank you for sharing your thoughts and for choosing our platform! ~ Ola from Survicate ### 21. Very easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Survicate?** It itegrates with intercom so it makes it super easy for customers to give feedback wihout needing to add their details. It has a great range of question times and is very user friendly Their customer support is incredibly responsive! **What do you dislike about Survicate?** There really isn't much I can say off the top of my head **What problems is Survicate solving and how is that benefiting you?** Collecting large scale customer feedback Launching surveys for user research **Official Response from Aleksandra Dworak:** > Hi there! Thank you so much for taking the time to review Survicate! We're very happy to hear you're enjoying using our tool :) ~ Ola from Survicate ### 22. Survicate- way to easy survey **Rating:** 4.5/5.0 stars **Reviewed by:** Yash T. | Senior Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Survicate?** well best part about survicate is that it makes very easy even to set up the most complex surveys, another thing i like is the customization like one can customize their survey, question type, formats very easily. a person with not much technical knowledge can also easily use it **What do you dislike about Survicate?** the only thing that i dislike is that when i try to make quick changes then its not very handy, it lacks smoothness like it becomes slow. when designing a survey one might need to make quick final changes before finalizing only at such time it lags a bit in processing rest all good **What problems is Survicate solving and how is that benefiting you?** it helps me get the relevant data and from the right audience it helps me understand how people are liking or disliking mu product which helps me a lot to make my product a sucessful one. user feedback is very important and survicate helps with that easily **Official Response from Paulina Hryniewicz:** > Hi, Thank you for your review. We're glad to hear that Survicate makes setting up complex surveys easy for you. We appreciate your feedback and are always looking to improve our platform. ~Paulina from Survicate ### 23. Easy to use and to integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Reinhard S. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Survicate?** Wizard to create surveys and analysis of responses **What do you dislike about Survicate?** I would like to collect additional information about survey user (like os user, os workstation name - all possible technical data of client to ease identifying responses of internal surveys) **What problems is Survicate solving and how is that benefiting you?** Fast creation and conduction of surveys for infrastructure questions, customer feedback (support NPS, onboarding NPS), internal employee feedback to measures taken in own organization **Official Response from Aleksandra Dworak:** > Hi there! Thank you for your review of Survicate, we greatly appreciate you taking the time to leave us feedback. Glad to hear it was easy for you to create and analyze surveys! The feedback on collecting additional data about survey users has been passed on to the team as well :) ~ Ola from Survicate ### 24. Survicate: Quick & Simple Mobile Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Adam W. | Mobile Staff Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Survicate?** Great and fast intergration with React Native and a responsive team when issues do arise **What do you dislike about Survicate?** The new insights hub needs fleshing out more to provide greater insights into trends in reviews on the apple and google stores **What problems is Survicate solving and how is that benefiting you?** We want to be able to survey users without having to redeploy each time to add a survey and with survicates event based triggers its easy todo. **Official Response from Paulina Hryniewicz:** > Hi Adam, Thank you for your 5-star review! We appreciate you sharing your experience with Survicate. It's great to hear that our React Native integration and event-based triggers are meeting your needs. Thank you for your feedback; we're always working to improve our platform. ~Paulina from Survicate ### 25. Just what I was looking for. **Rating:** 5.0/5.0 stars **Reviewed by:** Dimitar G. | Senior software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Survicate?** The support at Survicate is the kindest and they are extremely fast to respond to any inquiries I decide to make. The things that I like the most about their product are: 1. Really intuitive and easy to use platform. 2. Extremely easy to get it working with react-native. 3. Always happy to help and support us with whatever we need. **What do you dislike about Survicate?** There are a couple of features that would make the experience for us better, but they are always happy to hear out what we need and if it makes sense for their product - put it in their development pipeline. **What problems is Survicate solving and how is that benefiting you?** We use survicate to gather feedback from our users. Having an easy way of reaching out to them and posing questions about our product has been extremely usefull for us. **Official Response from Paulina Hryniewicz:** > Hi, thank you for taking the time to leave a review! We're so happy to hear you enjoy using Survicate to collect feedback. Thanks for choosing our tool. 🥳 - Paulina ### 26. Amazing tool supported by an incredible team **Rating:** 5.0/5.0 stars **Reviewed by:** Josh L. | Senior Manager, Research and Insights, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Survicate?** Survicate is extremely easy to use, with a wide array of different features and amazing customer support that is responsive, creative, and focused on helping us work as effectively as possible. We use Survicate on a weekly basis, and it saves us a lot of time. It was also very easy to implement and integrate with our other platforms. **What do you dislike about Survicate?** Nothing, it's been fantastic! A great product **What problems is Survicate solving and how is that benefiting you?** Survicate helps us to run surveys quickly and efficiently across a number of different domains to collect information from users on an ongoing basis. **Official Response from Paulina Hryniewicz:** > Hi Josh, thank you so much for your review! We're thrilled Survicate has been helpful to you and your team. Here's to many more game-changing user insights! - Paulina ### 27. Great survey tool for collecting user feedback, with a spotless customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Karolina W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Survicate?** The tool does the job well for me - it allows for creating and running in-product surveys to collect user feedback. The survey wizard is easy to use, it offers templates as well as robust customization options for all kinds of end users. Their Customer Support is the cherry on top - always helpful and very responsive! I was using this tool for some time a couple of years ago, and I came back to it when I had a chance to choose a survey tool in my current company - and I'm generally pretty picky! **What do you dislike about Survicate?** I don't think there's much I dislike. Advanced targeting can be tricky, but that's understandable, and the Customer Support is willing to help. **What problems is Survicate solving and how is that benefiting you?** Collecting the feedback from users of our product Additionally, it helps me recruit users for qualitative research **Official Response from Paulina Hryniewicz:** > Hi Karolina, thanks for your fantastic review, and welcome back! 😊 We're thrilled to hear that our survey tool and customer support continue to meet your high standards. Here's to more insights and success together. ✨ - Paulina ### 28. Very fast service and practical solution **Rating:** 4.5/5.0 stars **Reviewed by:** Asafe R. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Survicate?** I really like the practicality of installing surveys in my system and the ease of self-service control on the platform. Very easy integragion and implementation and very efficient service to resolve queries. **What do you dislike about Survicate?** I miss controls for retargeting, for example defining new, more complex response attempts with delay and not just attempts at each new visit. **What problems is Survicate solving and how is that benefiting you?** We are monitoring the satisfaction of our operators when using our private internal system. **Official Response from Paulina Hryniewicz:** > Hi Asafe, Thank you for your review and for sharing your experience with Survicate. We're glad to hear that you find our platform practical and easy to use. We appreciate your feedback about retargeting controls and are continuously working to improve our product. ~Paulina from Survicate ### 29. Survicate is great tool for grouping surveys and customiziong them **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Survicate?** Its pretty easy to customize surveys, UI really helps to group and locate surveys that I need to configure. **What do you dislike about Survicate?** I would like to be inform in more simply way who is survicate space admin. I don't like that I have to check it in the settings. **What problems is Survicate solving and how is that benefiting you?** Adding surveys to Jira applications **Official Response from Paulina Hryniewicz:** > Hi, Thank you for your great review. We're glad to hear that you find customizing surveys and our UI helpful. We appreciate your feedback on admin notifications and will consider it as we improve our tool. ~Paulina from Survicate ### 30. Great tool for non-researchers conducting surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Survicate?** Survicate is a pretty straightforward and easy to use survey tool. This allows product, marketing and CS teams within our company to set up and run their own surveys with little to no assistance from the market research team. It doesn't allow very complex routing or intricate quotas, but for simple to moderate complexity surveys it's great! Also, we can easily integrate it with internal systems, so we can extract and report on NPS number in a single platform. Also, their customer support is very quick at responding and helpful. **What do you dislike about Survicate?** If it would have more advanced functioalities & advanced analytics, we would be able to use it for complex surveys as well. **What problems is Survicate solving and how is that benefiting you?** We primarily use Survicate to run our NPS survey. This helps us monitor and understand the level of satisfaction of our users. And we can quickly react if we see a decreasing trend. **Official Response from Paulina Hryniewicz:** > Hi! Thank you for sharing your positive experience with Survicate. 😊 We're pleased to hear that it has empowered your teams to run surveys independently. We understand the need for more advanced functionalities and analytics, and we'll keep improving our tool. Stay tuned! Thanks for choosing Survicate 💜 - Paulina ### 31. Working with Survicate is really easy and has helped us a lot in getting user feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Survicate?** - tool is easy to implement (eg. via tag manager or directly in code) - easy and fast to set up surveys with good templates and nice analytics overview - lots of different configuration methods for surveys (eg. timing, audience) - integration into other toolstack (eg. slack) - very fast and good support that always helps when we have questions :) **What do you dislike about Survicate?** - handling a lot of different surveys can be be a bit overwhelming in the overview - would be nice for us to also target lists of ids without copying every single one - some features that we previously used are now moved onto a different plan **What problems is Survicate solving and how is that benefiting you?** receiving user feedback in a fast and effiecent way. inform users about changes on platform & link to further information. **Official Response from Paulina Hryniewicz:** > Hi, thank you for your review! We're thrilled to hear that Survicate has been helpful in gathering user feedback for your team. Thank you for sharing your positive experience with us. We understand your concerns about the overwhelming overview and targeting lists of IDs, and we'll take that into consideration for future updates. We appreciate your feedback and support! 🌷 - Paulina ### 32. Unlimited capabilities for Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Survicate?** The AI survey generator is a remarkable tool that works like magic! The vast array of combinations available for survey creation is incredibly helpful, and the user interface makes it easy to accomplish tasks. The exceptional customer support provided is nothing short of inspiring. Fantastic to have automated reporting emailed weekly to everyone who needed it, and the implementation was super simple. **What do you dislike about Survicate?** Companies must have the option to customize the pre-set C-Sat survey. They should have the freedom to change the wording and valuation to suit their unique needs. For instance, setting 1 as Excellent and 5 as Poor could be more appropriate for some companies. Moreover, having the ability to add or remove questions from an existing survey without losing the responses is essential. The main objective is to monitor the business's performance, not a specific question. Therefore, companies should have the power to make changes to their existing survey throughout the year without having to report on different surveys. Companies must have all their data in one place to make informed decisions. **What problems is Survicate solving and how is that benefiting you?** We where struggling on getting any kind of contructive feedback from customers using Zendesk default survey. Also we werent able to do any customizations nor getting proper reporting on all that information. Being able to set custom made survey for each of our customers (we work with multiple business and provide support to their customers) was key to bring the end user a more personalized experience, and make sure we would make the correct questions to each audience, and have a proper reporting for each business allows to be more transparent on how we are performing and what customers are complaining about. **Official Response from Paulina Hryniewicz:** > Hi, thanks for your feedback. 😊 We're happy to hear you're finding value in our AI survey creator and have had a great experience with our customer support team. We've noted your thoughts on customization for the CSAT surveys and are looking into ways to improve this aspect. Thank you again for choosing Survicate to collect and analyze feedback. Your success is what motivates us to keep improving. 💪 - Paulina ### 33. Survicate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Survicate?** Everything I like about Survicate and the most usful tool I have ever encountered **What do you dislike about Survicate?** I do not dislike Survicate in any way or whatsoever **What problems is Survicate solving and how is that benefiting you?** Survicate has solved everyproblem **Official Response from Paulina Hryniewicz:** > Hi there! Thank you for your kind words about Survicate. We're curious to hear more about how you're using the platform - feel free to reach out to our support team if you'd like to share your specific use cases or need any assistance! Thanks for choosing our tool. ~Paulina from Survicate ### 34. Very easy to use and have the tools we need to do research **Rating:** 5.0/5.0 stars **Reviewed by:** Octávio B. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Survicate?** Multiple types of questions, possibility to segment the target, library of questions **What do you dislike about Survicate?** Sometimes the survey doesn't launch or we have to have a least one answer to show to the public **What problems is Survicate solving and how is that benefiting you?** We don't have to select the people that will receive the survey one by one, we just send it on the website and they'll receive and answer. Also, the insights are helpful **Official Response from Paulina Hryniewicz:** > Hi Octávio, thanks for taking the time to review Survicate. We're thrilled to hear our tool's helping you survey your audience without any hassle. Thank you for choosing Survicate. - Paulina ### 35. Great, simple tool that does it's job well. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Survicate?** Very usable. It just makes sense, you don't need an extensive onboarding to use it. It is the perfect balance of customizable but standardized so you don't have to overwork it but can still make it on brand. Also, the customer support is on another level of excellent. They are always available, kind, quick, and helpful. This alone would make me stay a customer longer. **What do you dislike about Survicate?** The only challenge I have is with the HubSpot integration. I wish it was a bit more seamless in practice, but not a huge drawback. **What problems is Survicate solving and how is that benefiting you?** We can reach out customers and potential customers in a much easier and more professional way. **Official Response from Paulina Hryniewicz:** > Hi! Thank you so much for your kind words. We're really happy you enjoy using Survicate and that it helps you reach existing and new customers. Thank you for choosing Survicate ☺️ - Paulina ### 36. Great tool for CX and UX evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** ALFONSO CESAR AUGUSTO P. | Channel metrics analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Survicate?** It's very intuitive, yet very powerful and currently its use of AI helps getting the maximum value from our clients' answers **What do you dislike about Survicate?** We have somo technical issues because of some technology imcompatibility **What problems is Survicate solving and how is that benefiting you?** It helps us surveying and analysis those answers, allowing us to evaluate and improve our client-centric strategies **Official Response from Paulina Hryniewicz:** > Hi Alfonso, thank you so much for your review. We're glad to hear you're getting value from using Survicate. Hope the new Insights Hub and Research Assistant features will help you get even more out of your user feedback. :) - Paulina ### 37. Easy to make surveys, good support and robust integrations! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Survicate?** Survicate has been widely used in my organization. It easily integrates with slack and also has a clean UI for making surveys **What do you dislike about Survicate?** Would be good to have something for cleaning data on the spot in survicate. Also, to give under analytics how many people dropped off in the middle of the survey, etc. **What problems is Survicate solving and how is that benefiting you?** In the Saas business we need to ensure customer satisfaction and we conduct multiple surveys throughout the lifecycle of the customer. Each survey response helps us identify the sentiment of the user and engage with them timely. **Official Response from Paulina Hryniewicz:** > Hi! Thank you so much for your review and feedback. We appreciate your suggestions for data cleaning and providing more detailed analytics. We'll definitely take these into consideration for future improvements. Thank you again for choosing Survicate ✨ - Paulina ### 38. Great tool for simple and complex surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Survicate?** We use Survicate for complex user surveys about our industry and product, as well as simple surveys such as NPS scores. We love the Intercom integration which makes it easy to get the surveys in front of our users right in our product, rather than sending by email where they are easily missed. The analytics tool has just what we need to review and filter results. The customer support is very fast to respond and has always been helpful. **What do you dislike about Survicate?** We've been unable to integrate with Marketo which has made it hard to send surveys via email in the ways we'd like. **What problems is Survicate solving and how is that benefiting you?** Surivcate is helping us learn about our users and our industry and aggregate the results in one place. **Official Response from Paulina Hryniewicz:** > Hi, thanks for sharing your love for Survicate. We're thrilled to hear you were able to use our tool for both complex and simple surveys and that our Intercom integration is making life easier for you and your users - that's exactly what we aim for. 😊 On the Marketo front, we're sorry to hear you weren't able to connect the integration. Could you please get in touch with our Support Team (directly through the chat in the Survicate panel or via email), so we can help you figure it out? I'm sure we can find a solution together. Thanks again for choosing Survicate as the tool to understand your users and industry better. Here's to many more helpful insights ✨ - Paulina ### 39. Easy to set up **Rating:** 5.0/5.0 stars **Reviewed by:** Yannick L. | System Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Survicate?** Very easy to set up. Good communication with the team. **What do you dislike about Survicate?** No real downside at this point except that it doesn't seem that we can send outbound messages directly from Survicate. We have to send from a different platform (i.e. CRM) **What problems is Survicate solving and how is that benefiting you?** Sending surveys to our customers **Official Response from Paulina Hryniewicz:** > Hi Yannick! We're thrilled to hear that you found Survicate easy to set up and that our team's communication has been helpful. Thank you for sharing your thoughts and suggestions; we'll keep improving our tool. Thank you again for choosing Survicate 🍀 - Paulina ### 40. Easy To Use and Superb Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Survicate?** Survicate platform is super easy to use, and their customer support for any inqueries and problems is swift and responsive. I'd like to work with Suvicate as long as I could. **What do you dislike about Survicate?** The notification message for the updates is too often, sometimes it will cover the whole screen and interfere my workflow if I am actively setting up the survey. **What problems is Survicate solving and how is that benefiting you?** To get the real user feedback for our product. **Official Response from Paulina Hryniewicz:** > Hi! Thanks so much for your feedback and a great review. :) We'd also be happy to work with you and keep helping you collect user feedback with surveys for as long as possible. - Paulina ### 41. Superb adventure **Rating:** 5.0/5.0 stars **Reviewed by:** Aymen A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Survicate?** easily gather customer opinions and feedback through different channels. allows distributing surveys across various channels such as emails, websites, and mobile apps, which maximizes customer participation. **What do you dislike about Survicate?** Cost a bit high Although the interface of Survicate is user-friendly, some more advanced features may require some time to master. **What problems is Survicate solving and how is that benefiting you?** It facilitates the collection of customer feedback in an efficient and structured manner, allowing businesses to gather valuable information on customer satisfaction, preferences, and needs. **Official Response from Paulina Hryniewicz:** > Bonjour, thank you for the review. ✨ We're happy you find gathering feedback across channels easy with Survicate. Regarding the advanced features, we'd love to know which ones you're finding tricky to master - your feedback will help us make our guides clearer. Merci one more time for sharing your thoughts with us. - Paulina ### 42. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Survicate?** I like using Survicate to find out how my clients feel. It integrates with our email service to tell us who's answering and has loads of different surveys available. **What do you dislike about Survicate?** Email notifications are great but found it difficult to first set them up **What problems is Survicate solving and how is that benefiting you?** We use it to see how happy our clients are and get their feedback on our service **Official Response from Paulina Hryniewicz:** > Hi, thank you for your review! We're glad to hear you're enjoying using Survicate to gather feedback from your clients. Thank you for choosing our tool. Here's to many more helpful customer insights ✨ - Paulina ### 43. Collect your data through easy surveys with Survicate **Rating:** 5.0/5.0 stars **Reviewed by:** Suyash M. | Operations Head at MS PRIDE ODISHA FEMININE PRODUCTS ( LOVISSA ), Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Survicate?** The most helpful features about it are: 1. Via Survicate you can build any surveys in minutes using an intuitive drag and drop creator, no coding required. 2. Through Survicate you can automate feedback collection with recurring surveys for a constant stream of valuable insights. 3. You can use your own logo, brand colours and personalised messages to make each survey an extension of your brand. **What do you dislike about Survicate?** Features I disliked about it are: 1. The dashboard is too complex and difficult to understand and know all the features and tools available in it. 2. Survicate can have a more dynamic component may allow the users to have the same survey replications while having it respond to various audiences. 3. Survicate lacks advanced functionality, doesn’t provide feedback forums or updates about new features to its users. **What problems is Survicate solving and how is that benefiting you?** Via Survicate you can build any surveys in minutes using an intuitive drag and drop creator, no coding required. What I like the most about this app is that Survicate offers plenty of customisation options where you can make your own surveys and translate your surveys and used advanced logic to create engaging custom question flows. ### 44. Great UX and event greater support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Survicate?** The customer support is quick to answer and really proactive. **What do you dislike about Survicate?** Some features are a bit lacking compared to other tools on the market **What problems is Survicate solving and how is that benefiting you?** Compared to our previous tools, it's easier to set-up, and it's super efficient in terms or reporting dashboard, so we get the data much quicker and the analysis is much simpler. **Official Response from Paulina Hryniewicz:** > Hi, thanks for the great review. 😊 Can you tell us which features exactly you feel are lacking? We're always looking to improve. Glad to hear Survicate makes your data analysis easier and faster. Thanks again for choosing our tool. ✨ ### 45. A generally good service **Rating:** 5.0/5.0 stars **Reviewed by:** George W. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Survicate?** I like the reporting pages, and being able to see all the results to the survays. It's easy to use, good UI. Setting up new survays it easy. **What do you dislike about Survicate?** editing the survays can be a bit confusing **What problems is Survicate solving and how is that benefiting you?** Just getting NPS feedback **Official Response from Paulina Hryniewicz:** > Hi George, thanks so much for your review. We're happy to hear you're enjoying the reporting side of Survicate, and that getting NPS feedback with our surveys is easy for you. Thank you for choosing our tool 🥳 - Paulina ### 46. Love Survicate for its flexibility & awesome support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Survicate?** Very flexible survey tool. Amazing customer support that provides detailed instructions and directions. **What do you dislike about Survicate?** The help documents can sometimes be confusing **What problems is Survicate solving and how is that benefiting you?** Easy to collect insights and see trends overtime **Official Response from Paulina Hryniewicz:** > Hi, thanks for sharing your appreciation for Survicate and our Support Team. We're taking your comments on our Help Center to heart and are working to improve the clarity of our articles. If you have any specific ones in mind, please do let our Support Team know. We'll prioritize them 💪 Once again, thank you, and we're proud you've chosen Survicate to collect customer insights. 😊 - Paulina ### 47. Probably the best service I've worked with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Survicate?** Usability, performance, design and, most of all, customer service **What do you dislike about Survicate?** Nothing at this time. Stil waiting to check the integration and implementation **What problems is Survicate solving and how is that benefiting you?** Integration across multiple digital platforms **Official Response from Paulina Hryniewicz:** > Thank you so much for your review! We're glad Survicate met your expectations. Thank you for choosing our tool. 💜 - Paulina ### 48. Excellent tools! **Rating:** 4.5/5.0 stars **Reviewed by:** Jhon A. | CEO Visa Global & Bank of Finance, Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Survicate?** Real-Time Analytics and Reporting: Survicate provides comprehensive analytics and reporting features that allow us to analyze survey results in real-time. The platform offers intuitive dashboards and visualizations, making it easy to interpret and extract actionable insights from survey data. The ability to track response rates, analyze trends, and segment data helps us uncover valuable patterns and make data-driven decisions to enhance our marketing efforts. **What do you dislike about Survicate?** Mobile Experience: While Survicate is accessible on mobile devices, the mobile experience could be improved to provide a more seamless and optimized user interface. Enhancing the mobile experience would enable us to create and manage surveys more efficiently on the go, without sacrificing functionality or ease of use. **What problems is Survicate solving and how is that benefiting you?** Gathering Customer Insights: One of the primary challenges in marketing is understanding our target audience's preferences, needs, and expectations. Survicate allows us to gather valuable customer insights through surveys. We can ask targeted questions to collect feedback, opinions, and demographic data directly from our audience. This data helps us gain a deeper understanding of our customers, their pain points, and their motivations, enabling us to tailor our marketing strategies and offerings accordingly. Improving Decision-Making: By collecting customer insights with Survicate, we can make more informed and data-driven decisions. The survey data provides us with valuable information about customer preferences, buying behavior, and satisfaction levels. Armed with this knowledge, we can optimize our marketing campaigns, refine our messaging, and develop new products or features that better meet our customers' needs. Survicate helps us align our strategies with the expectations and desires of our target audience. ### 49. Premium Survey Maker **Rating:** 5.0/5.0 stars **Reviewed by:** Sumon B. | IT Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Survicate?** Survicate has a lot of customization for designing surveys; it is one of the most demanding survey designing platforms; it has a lot of survey templates for a beginner, and it premium plans offer way more customization options for a business survey and customer survey aspects **What do you dislike about Survicate?** The thing I disliked about it is that it is a bit costly for a single user as compared to another survey maker in the market, and they should add more templates for their free plan so that a beginner can also design and publish surveys for their customers **What problems is Survicate solving and how is that benefiting you?** Survicate solves a lot of problems. For example, it getting reviews regarding our products, their customer service surveys are great to get proper response from our customers, talking from a business point of views now I can ask my customers what they like in our products and also get feedback on what they want us to add in our product ### 50. Straightforward interface, integrations galore, ever evolving product and incredible support team **Rating:** 5.0/5.0 stars **Reviewed by:** Julio A. | Product Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Survicate?** I recently decided to use survicate over other platforms; here are some of the reasons why: Incredibly easy-to-use interface. It is pretty much foolproof. Competitive Pricing. Pricing is super flexible, and the team helps determine what plan works best for you. Installation is relatively easy (like most other survey products), and documentation for implementation is relevant and concise. Integrations are a life-saver. I enjoy having the ease of being able to integrate with the tools we have available. There are many integrations, much more than other survey products with a similar price range. The Support team is incredibly responsive. I had a few calls with them before deciding to go ahead. It was constructive to understand the more complex capabilities that the tool has. The CSS customiser is quite helpful in making our surveys adapt to the look and feel of the site and makes it look like an extension of our website instead of an imposed element that stands out. (It did required time from our devs to implement those changes) Survicate Platform is constantly getting updates and new feature releases. The company is looking at ways of optimising its product ad improving customer experience. (Last week, there was a significant change in the UI, and it looks great!) Workspaces are great. We manage multiple websites, and having different workspaces makes it simple to organise and target specific sites. Feedback hub is great to bring in feedback from other sources, we use it for our App/Android Store. Price-Value I can't think of (and couldn't find) a better alternative. **What do you dislike about Survicate?** There has been a few suggestions I've made that could improve the product. The main one is to add more integrations to the "feedback button". We've made it work and are happy with it, but being able to customize how and what sort of data gets sent to Slack on each response would be a big plus (i.e. URL, Device, Browser). **What problems is Survicate solving and how is that benefiting you?** It gives our users a platform to voice their concerns and ideas to us. They often let us know when something is not working correctly and help us find functionality issues and fix them. It brings all of our feedback into a single platform and alerts us when we receive feedback (sometimes, these can be time-sensitive). ## Survicate Discussions - [What is Survicate used for?](https://www.g2.com/discussions/what-is-survicate-used-for) - [View Survicate pricing details and edition comparison](https://www.g2.com/products/survicate/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+10%3A58%3A13+-0500&secure%5Bsession_id%5D=2587664e-92bb-4ee1-8ed4-824d61d71a56&secure%5Btoken%5D=f614aba263aa32a76ab728e2ae091a6bcef968e6012113fcee2b6165c8599840&format=llm_user) ## Survicate Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Customer.io](https://www.g2.com/products/customer-io/reviews) - [Drip](https://www.g2.com/products/drip/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 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Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Response Methods** - Survey - Text/Notes - Commenting/Notes **Voice** - Dictation - Accuracy **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Participant Selection** - In-App - In-Store - On-Site - Single Sign On **Transcription** - Speaker Identification - Timecode Management - Closed Captioning - Custom Dictionary - Full Text Search - Compliance Management - Version Control - User Management - File Management - Content Management - Data Storage Management - Meeting Management - Video Management - Document Management **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Editing** - Collaboration - Spell Check and Punctuation - Synchronous Editing - Translation **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Integration** - Data Security - API - Voice Files - Live Captioning - Integrates With Existing Applications - Real-Time Data **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Agentic AI - Transcription** - Autonomous Task Execution - Cross-system Integration - Decision Making - Third-Party Integrations - File Transfer **Additional Functionality** - Part of Speech Tagging - Natural Language Processing - Customer Support - Subtitles/Closed Captions - Speech Recognition - Collaboration Tools - Time Stamps - Custom Fonts - Generative AI - Caption Service - Media Upload - Text Overlay - Keyword Search - Full Text Extraction - Multiple File Format Support - Speech-to-Text Analysis - Preview Functionality - AI Copilot - Live Streaming Production - Timecoding - File Sharing - Historical Reporting - Call Recording - Data Synchronization - Data Import/Export - IVR - Automatic Formatting - Multiple Format Support - Annotations - Mobile Access - Automatic Transcription - Projections - AI/Machine Learning - For Manual Transcription - Video Support - Tagging - Sentiment Analysis - Audio/video file upload - Playback Controls - Chat Transcript - Reporting/Analytics - Access Controls/Permissions - Multimedia Support - Automatic Transcription Services - Multi-Language - On-Demand Recording - Secure Data Storage - Lead Capture - Search/Filter ## Top Survicate Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,553 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 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