---
title: Survicate Reviews
meta_title: 'Survicate Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 213 reviews by the users' company size, role or industry
  to find out how Survicate works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 213
  scale: '5'
date_modified: '2026-08-12'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# Survicate Reviews
**Vendor:** Survicate  
**Category:** [Survey Software](https://www.g2.com/categories/survey)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 213
## About Survicate
Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 40+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further. Insights Hub automatically categorizes feedback, detects trends, and surfaces patterns across all your sources. Ask Research Assistant a question and get instant answers backed by actual customer quotes, no manual digging required. Finally, close the loop. Push feedback directly to the tools your teams already use: create Jira tickets from bug reports, sync responses to HubSpot or Salesforce, trigger automated workflows in Braze or Klaviyo, and keep everyone aligned with real-time Slack summaries. Feedback stops being a report, joins discussions where they happen, and starts driving decisions that matter. Why teams choose Survicate: - Multi-channel surveys with behavioral targeting and advanced logic - AI that categorizes feedback and detects trends automatically - Customizable dashboards for a real-time view of key metrics across teams - Research Assistant for instant, source-backed answers to research questions - 40+ native integrations with HubSpot, Salesforce, Braze, Zendesk, and more - Every AI insight backed by verifiable customer quotes With Survicate, customer feedback stops being noise and starts driving the decisions that matter.



## Survicate Pros & Cons
**What users like:**

- Users find Survicate to be **intuitive and easy to use** , enhancing their ability to gather valuable feedback efficiently. (27 reviews)
- Users appreciate the **survey management capabilities** of Survicate, benefiting from robust feedback collection and insightful analysis. (19 reviews)
- Users praise the **stellar customer support** of Survicate, noting its responsiveness and helpfulness during interactions. (18 reviews)
- Users praise the **easy integrations** with tools like Marketo and Salesforce, streamlining their workflow effectively. (15 reviews)
- Users appreciate the **multiple easy integrations** of Survicate, enhancing survey functionality across various platforms effortlessly. (14 reviews)
- Customer Feedback (12 reviews)
- Feedback Management (12 reviews)
- Users find Survicate's **responsive customer support** exceptional, providing timely assistance and enhancing their survey experience. (12 reviews)
- Ease of Creation (10 reviews)
- Easy Setup (10 reviews)

**What users dislike:**

- Users experience **audience targeting issues** with Survicate, limiting customization and complicating mobile survey management. (12 reviews)
- Users experience **limitations in audience targeting and customization** , affecting effectiveness and usability of Survicate. (11 reviews)
- Users find **limited customization** in Survicate frustrating, especially regarding widget designs and survey adaptability. (8 reviews)
- Users note **survey limitations** , including insufficient customization options and lack of intuitive UX/UI for updating surveys. (8 reviews)
- Users find **missing features** in Survicate, highlighting limitations in audience targeting, customization, and dashboard quality. (7 reviews)
- Users find Survicate's analytics **limited** , hindering complex survey capabilities and seamless integration with Salesforce. (5 reviews)
- Improvement Needed (4 reviews)
- Users often face **poor customer support** with Survicate, making issue resolution frustrating and slow. (4 reviews)
- Poor Reporting (4 reviews)
- Uploading Issues (4 reviews)

## Survicate Reviews
  ### 1. GDPR-Compliant Survey Hub for Manufacturing, Lacks Industrial Customization

**Rating:** 3.0/5.0 stars

**Reviewed by:** Myungseop J. | SaaS & Digital Compliance Operations Manager, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 20, 2026

**What do you like best about Survicate?**

EU-based server storage is the biggest win, fully satisfying our plant’s GDPR and ISO 9001 audit rules with native consent logs we can export directly. Its AI sorting tool cuts massive time spent parsing open supplier and customer feedback. Scheduled post-delivery NPS/CSAT surveys run reliably, and file exports plug straight into our quality management docs without rework. It unified scattered paper surveys and email feedback, auto-generates audit-ready reports, and connects to our MES, Outlook and Nextcloud for centralized record archiving.

**What do you dislike about Survicate?**

There are no ready-made ISO 9001 reporting templates, so our quality team manually restructures every dataset. Offline survey functionality is weak, creating bottlenecks for factory floors with spotty Wi-Fi. Monthly response limits lock us into higher pricing tiers. API constraints throttle MES syncs, requiring extra custom scripts to tie feedback to production batches. Branding tools are inflexible: custom CSS won’t apply to email surveys, and each supplier questionnaire needs manual edits to match our audit document formatting.

**What problems is Survicate solving and how is that benefiting you?**

It consolidates all stakeholder feedback onto a GDPR-compliant platform, eliminating messy paper and email workflows. Automated analysis and standardized reporting drastically reduce manual admin, while EU data residency and traceable consent simplify external ISO audits. We easily identify repeated production defects to drive process optimization.

  ### 2. Centralizes Feedback with Ease but Needs More Advanced Features

**Rating:** 3.0/5.0 stars

**Reviewed by:** Hàn P. | Market Research Coordinator, Consumer Goods, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Survicate?**

I really like Survicate's outstanding ease of use and flexible survey customization, which fits perfectly with our daily market research work at our consumer goods manufacturing company. The intuitive interface allows our team to design professional, branded surveys quickly without needing advanced technical skills or lengthy training. We can easily adjust question types, tailor content for different customer groups, and align surveys with our brand style for both end consumers and retail partners. Another major advantage is the seamless multi-channel distribution. We can share surveys through emails, web links, and embedded forms, making it simple to reach audiences across different touchpoints and improve response rates. Our initial setup with Survicate was smooth, intuitive, and hassle-free, even with limited dedicated IT support.

**What do you dislike about Survicate?**

While Survicate serves our core customer feedback and market research needs very well, there are a few noticeable areas that could be optimized. First, the advanced branding and design customization options are somewhat limited. Although we can add basic logos and colors, we lack deeper styling controls to fully match our corporate design standards across all survey elements. Secondly, the advanced data filtering and cross-analysis functions feel restricted. We often need to segment feedback by customer region, product line, or sales channel to support internal reporting. The current tool lacks in-depth custom filtering and cross-tabulation features, forcing us to export raw data and complete detailed analysis manually in spreadsheets.

**What problems is Survicate solving and how is that benefiting you?**

Survicate centralizes our survey creation, distribution, and data analysis, solving slow and fragmented feedback processes. It boosts response rates, organizes feedback, and provides actionable insights, enabling timely product strategy adjustments and reducing manual effort.

  ### 3. Update: due to limitations, we switched where we handle our NPS surveys

**Rating:** 3.0/5.0 stars

**Reviewed by:** Jenny A. | Director of Customer Success, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2022

**What do you like best about Survicate?**

We still use Survicate as a plugin through Intercom, which allows us to get feedback from customers automatically based on actions they take and how long they've been with us. We still use Survicate to send an email with a feedback survey to any churned customers. That has provided us with some invaluable insights.

**What do you dislike about Survicate?**

It became a dealbreaker that you can't combine the in-app chat NPS survey with the email version. You need to combine the feedback manually and manually calculate a global NPS score from there. That t was becoming too time-consuming as we scaled. I also didn't like that you couldn't see a change in sentiment over time if the same customer responded to the NPS survey again.

**Recommendations to others considering Survicate:**

This feels like the perfect "intro to feedback survey" tool. If you're trying to run a large-scale feedback operation, you may need to use a more enterprise tool.

**What problems is Survicate solving and how is that benefiting you?**

We're able to get feedback from our customers in a personalized, yet automated way. The post-mortem survey has helped us drive product changes and win back business.


## Survicate Discussions
  - [What is Survicate used for?](https://www.g2.com/discussions/what-is-survicate-used-for)

- [View Survicate pricing details and edition comparison](https://www.g2.com/products/survicate/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-12+17%3A27%3A58+-0500&secure%5Bsession_id%5D=d611fec3-935a-4648-bea6-beea8fe686b9&secure%5Btoken%5D=4eaea04e47bcd9bf72df10f48a63259de80d895d9fc4e090a6a5e111e221e83c&format=llm_user)
## Survicate Integrations
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## Survicate Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**User Response Methods**
- Survey
- Text/Notes
- Commenting/Notes

**Voice**
- Dictation
- Accuracy

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Survey Management**
- Survey Builder
- Customizable Questions
- Templates
- Survey Distribution
- Mobile Survey
- Site Intercept Survey
- Pulse Surveys

**Participant Selection**
- In-App
- In-Store
- On-Site
- Single Sign On

**Transcription**
- Speaker Identification
- Timecode Management
- Closed Captioning
- Custom Dictionary
- Full Text Search
- Compliance Management
- Version Control
- User Management
- File Management
- Content Management
- Data Storage Management
- Meeting Management
- Video Management
- Document Management

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Survey Customization**
- Question Branching
- Branding
- Multimedia Support
- Multilingual Surveys

**Insights**
- Analytics
- Collaboration
- Sorting
- Visual Analytics

**Editing**
- Collaboration
- Spell Check and Punctuation
- Synchronous Editing
- Translation

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions
- Collaboration Tools
- Presentation Tools
- Data Analysis Tools
- Real-Time Data
- Visual Analytics

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Integration**
- Data Security
- API
- Voice Files
- Live Captioning
- Integrates With Existing Applications
- Real-Time Data

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Summarization
- Generative AI

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

**Agentic AI - Survey**
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Dynamic Content

**Additional Functionality**
- Single Sign On
- Phone Polling
- Online Polling
- Support Audio/Images/Video
- Engagement Tracking
- Question Library
- Data Visualization
- Survey/Poll Management
- Generative AI
- Word Clouds
- Alerts/Notifications
- AI Copilot
- Customizable Fields
- Template Management
- Email Management
- Interactive Content
- Q&A Management
- Surveys & Feedback
- Activity Tracking
- Feedback Management
- API
- Data Cleansing
- Email Marketing
- Data Security
- Anonymous Feedback
- URL Customization
- Question Piping
- Offline Response Collection
- Activity Dashboard
- NPS Survey Structure
- Drag & Drop
- Data Import/Export
- Response Validation
- Customer Segmentation
- Response Quotas
- Multi-Language
- Sentiment Analysis
- Email Reminders
- Gamification
- Randomization

**Additional Functionality**
- User Journeys
- Usability Testing
- Engagement Tracking
- For Mobile
- A/B Testing
- Search/Filter
- AI Copilot
- Data Visualization
- API
- Drag & Drop
- Unmoderated Testing
- Screen Activity Recording
- Behavior Tracking
- Software Testing Management
- Performance Metrics
- Customizable Questions
- Heatmaps
- Prototype Creation
- Activity Dashboard
- Customer Segmentation
- Data Import/Export
- Trend Analysis
- User Research Analysis
- Monitoring
- Third-Party Integrations
- For Websites
- Issue Tracking
- Collaboration Tools
- Surveys & Feedback
- Customizable Branding
- User Management
- Customizable Templates
- Design Management
- Multi-Language
- Real-Time Data
- Project Management
- Customizable Fields
- Moderated Usability Testing
- Quantitative Metrics
- Alerts/Notifications
- Categorization/Grouping
- Tagging
- Conversion Rate Optimization
- Reporting & Statistics
- Video recording/Transcriptions
- Customizable Categories
- Annotations
- Performance Testing
- Benchmarking
- Question Library
- Customizable Reports
- Projections
- Survey/Poll Management
- Assessment Management
- Activity Tracking
- Video Support
- Demographic Data
- Customer Experience Management
- Workflow Management
- Geotargeting
- Access Controls/Permissions
- Email Reminders
- Audience Targeting

**Additional Functionality**
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

**Agentic AI - Transcription**
- Autonomous Task Execution
- Cross-system Integration
- Decision Making
- Third-Party Integrations
- File Transfer

**Additional Functionality**
- Part of Speech Tagging
- Natural Language Processing
- Customer Support
- Subtitles/Closed Captions
- Speech Recognition
- Collaboration Tools
- Time Stamps
- Custom Fonts
- Generative AI
- Caption Service
- Media Upload
- Text Overlay
- Keyword Search
- Full Text Extraction
- Multiple File Format Support
- Speech-to-Text Analysis
- Preview Functionality
- AI Copilot
- Live Streaming Production
- Timecoding
- File Sharing
- Historical Reporting
- Call Recording
- Data Synchronization
- Data Import/Export
- IVR
- Automatic Formatting
- Multiple Format Support
- Annotations
- Mobile Access
- Automatic Transcription
- Projections
- AI/Machine Learning
- For Manual Transcription
- Video Support
- Tagging
- Sentiment Analysis
- Audio/video file upload
- Playback Controls
- Chat Transcript
- Reporting/Analytics
- Access Controls/Permissions
- Multimedia Support
- Automatic Transcription Services
- Multi-Language
- On-Demand Recording
- Secure Data Storage
- Lead Capture
- Search/Filter

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