# Best Remote Desktop Software *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Remote desktop software enables users to seamlessly connect to and control a computer in another location via an internal network or the internet, displaying the remote screen in real time and giving the user full keyboard and mouse control, supporting remote work, IT troubleshooting, and product demonstrations. ### Core Capabilities of Remote Desktop Software To qualify for inclusion in the Remote Desktop category, a product must: - Display the remote computer screen on your own screen in real time - Use your own keyboard and mouse to control the remote screen - Allow complete access to and control over the remote desktop - Allow connection either via an internal network or IP address - Support differing operating systems ### Common Use Cases for Remote Desktop Software IT professionals, support technicians, and remote employees use [remote desktop software](https://learn.g2.com/best-remote-desktop-software) to access and manage computers from any location. Common use cases include: - Enabling remote employees to securely access corporate networks and servers from BYOD devices - Allowing IT teams to troubleshoot and configure employee devices without requiring physical presence - Supporting sales teams and user specialists in guiding clients through complex processes or product demonstrations remotely ### How Remote Desktop Software Differs from Other Tools Remote desktop software offers full remote control of another computer, distinguishing it from [screen sharing software](https://www.g2.com/categories/screen-sharing), which allows users to share their screens for presentations or web conferencing without granting control. It also differs from [screen and video capture software](https://www.g2.com/categories/screen-and-video-capture), which records desktop activity for asynchronous sharing rather than providing live remote access. Remote desktop solutions deploy encryption, two-factor authentication, and other security measures to ensure secure data transmission during remote sessions. ### Insights from G2 on Remote Desktop Software Based on category trends on G2, connection reliability and cross-platform OS support as standout features. Reduced need for in-person technical support and faster issue resolution as primary outcomes of adoption. ## Top Remote Desktop Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,893 reviews) | IT support with unattended cross-platform access | "[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)" | | 2 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (684 reviews) | Unattended IT support with Zoho ecosystem integration | "[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)" | | 3 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,078 reviews) | Patch-driven remote access without VPN dependency | "[The perfect solution for managing endpoints remotely](https://www.g2.com/survey_responses/action1-review-7122102)" | | 4 | [Microsoft Quick Assist](https://www.g2.com/products/microsoft-quick-assist/reviews) | 4.4/5.0 (31 reviews) | Built-in Windows remote troubleshooting without installs | "["Reliable Remote Help with Microsoft Quick Assist"](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12947447)" | | 5 | [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) | 4.8/5.0 (511 reviews) | IT support with unattended multi-platform access | "[Splashtop: Simple Setup, Top-Notch Performance, and Strong Security](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)" | | 6 | [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) | 4.2/5.0 (52 reviews) | Browser-based remote support without software installation | "[Effortless Remote Control](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)" | | 7 | [RemotePC](https://www.g2.com/products/remotepc/reviews) | 4.7/5.0 (650 reviews) | Affordable always-on access across multiple PCs | "[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)" | | 8 | [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5.0 (1,076 reviews) | Lightweight remote support across mixed IT environments | "[Fast, Smooth Remote Access with a Simple Interface](https://www.g2.com/survey_responses/anydesk-review-12921183)" | | 9 | [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) | 4.7/5.0 (478 reviews) | MSP remote support with unattended access | "[Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration](https://www.g2.com/survey_responses/screenconnect-review-12676760)" | | 10 | [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) | 4.5/5.0 (140 reviews) | — | "[Easy Remote Connectivity and Control with Remote Desktop Services](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096)" | --- ## What Are the Most Common Questions About Remote Desktop Software? *AI-generated · Last updated: May 26, 2026* ### Which Remote Desktop solutions prevent unauthorized access and security breaches for your organization and specific needs? Based on G2 reviews, buyers looking to reduce unauthorized access risk often focus on products reviewers describe as secure, controlled, and easy to manage without exposing systems broadly. According to verified users, BeyondTrust Remote Support is frequently praised for strong security, audit logs, credential injection, and access through strict firewalls without relying on a traditional VPN. G2 reviewers mention TeamViewer for secure unattended access and broad device support, while ScreenConnect is noted for role-based access, session recording, and backstage access that helps IT teams work without disrupting users. Across recent reviews, buyers also flag pricing and setup complexity as tradeoffs for more security-focused tools. - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – used for secure remote support with audit logs, credential controls, and firewall-friendly access - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – used for secure unattended access, cross-platform support, and remote troubleshooting - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – chosen for remote admin access, session recording, and controlled technician workflows ### What Top Remote Desktop vendors with strong endpoint security and threat prevention. and key capabilities? Based on G2 reviews, products associated with stronger endpoint security themes are often those that combine remote access with patching, visibility, or controlled access features. G2 reviewers mention Action1 for vulnerability scanning, patch management, and remote desktop support from a centralized console, which helps teams keep endpoints updated while still assisting users remotely. According to verified users, BeyondTrust Remote Support stands out for secure remote access, logging, and controlled privileged workflows. Reviewers also highlight Heimdal for combining patching, remote support, and broader security management in one platform. Buyers should note that recent reviews also mention tradeoffs such as heavier interfaces, support expectations, or pricing depending on the product. **Here are some of the top-rated products on G2:** - [Action1](https://www.g2.com/products/action1/reviews) – best fit for teams that want patching, vulnerability visibility, and remote support in one console - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for secure remote support with auditing and controlled privileged access - [Heimdal](https://www.g2.com/products/heimdal/reviews) – useful for organizations combining patch management, remote support, and security operations ### What Best Remote Desktop platforms providing lowest latency and user experience. that deliver strong ROI? Based on G2 reviews, buyers most often connect low-latency experience with tools that feel smooth during support sessions and reduce travel or downtime. According to verified users, TeamViewer is commonly described as fast, stable, and easy to launch, with reviewers noting low lag during screen sharing, troubleshooting, and file transfer. G2 reviewers also describe Zoho Assist as lightweight, cost-conscious, and easy to deploy for attended and unattended support. RemotePC appears in reviews as a practical value choice for remote work, with users highlighting quick setup, responsive performance, and broad device access. Across recent reviews, strong ROI themes center on fewer site visits, faster issue resolution, and simpler remote work access. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often used for fast remote troubleshooting, smooth sessions, and cross-platform access - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – valued for affordable unattended support, simple deployment, and browser-based access - [RemotePC](https://www.g2.com/products/remotepc/reviews) – chosen for responsive remote work access, simple setup, and good value for distributed teams ### What are the best Remote Desktop platforms for enterprise security and work? Based on G2 reviews, enterprise buyers tend to favor platforms that combine secure remote access with centralized control, unattended access, and support for distributed users. According to verified users, TeamViewer is widely used for enterprise support because reviewers mention centralized management, unattended access, broad operating system coverage, and strong reliability across many endpoints. G2 reviewers also point to BeyondTrust Remote Support for organizations prioritizing auditability, granular access control, and secure support across stricter environments. ScreenConnect is frequently mentioned for backstage access, technician tooling, and integration into existing service workflows. Recent reviews suggest the best fit depends on whether your priority is scale, deeper security controls, or technician efficiency. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – strong fit for large-scale remote support, unattended access, and multi-device administration - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – favored for secure enterprise access, auditing, and compliance-oriented workflows - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for IT teams needing backstage support tools and efficient remote troubleshooting ### What Most trusted Remote Desktop by IT leaders based on verified user reviews? Based on G2 reviews, TeamViewer appears as the most trusted single option in this recent review set because it has the strongest recent review volume among eligible products and is repeatedly described as reliable, easy to deploy, and effective for remote troubleshooting, unattended access, and cross-platform support. According to verified users, trust is tied to stable sessions, familiar workflows, and the ability to support employees or clients without being onsite. G2 reviewers mention that buyers appreciate TeamViewer for enterprise-scale use, remote file transfer, and broad device compatibility, though some also raise pricing and occasional connection or version issues. Overall, recent reviews position it as a dependable choice for many common remote support needs. ### Which Remote Desktop tools enable work-from-anywhere access without VPN complexity for your organization and specific needs? Based on G2 reviews, buyers trying to simplify remote work without traditional VPN friction often choose products that connect through lightweight agents, browsers, or unattended access tools. G2 reviewers mention Splashtop Remote Access for secure access to office desktops from home, with users highlighting easy deployment and strong performance for remote work. According to verified users, Zoho Assist is valued for browser-based access and unattended sessions that replace older VPN-style workflows for some teams. TeamViewer is also frequently mentioned for accessing systems from anywhere without complex network configuration, especially across mixed device environments. Recent reviews suggest buyers should compare ease of deployment, connection consistency, and support needs for non-technical end users. **Here are some of the top-rated products on G2:** - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – used for remote work, cross-device access, and secure connections without onsite presence - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – helpful for browser-based support and unattended access without added setup complexity - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often chosen for remote access from anywhere across Windows, Mac, Linux, and mobile devices ### What Highest rated Remote Desktop for delivering seamless user experience with security. and key capabilities? Based on G2 reviews, seamless experience usually means quick connection, simple setup, and secure access that does not interrupt users more than necessary. According to verified users, Zoho Assist stands out in recent reviews for straightforward deployment, browser access, unattended support, and a lightweight client that is easy for end users to understand. G2 reviewers also describe BeyondTrust Remote Support as strong for secure, compliant workflows, especially where audit trails and controlled access matter. TeamViewer is often praised for smooth remote control, cross-platform use, and easy session initiation. Across recent feedback, the main differentiators are onboarding simplicity, connection reliability, and how much security control a team needs day to day. **Here are some of the top-rated products on G2:** - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – recognized for easy end-user setup, unattended access, and smooth browser-based support - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for teams that need seamless support plus audit and access controls - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – widely used for smooth sessions, quick setup, and secure cross-platform connectivity ### Which Remote Desktop software includes granular access controls and monitoring for your organization and specific needs? Based on G2 reviews, products with stronger control and monitoring themes tend to be used by IT teams that need oversight, role separation, and session accountability. According to verified users, BeyondTrust Remote Support is frequently associated with granular access control, audit logs, session recording, and credential handling for secure support. G2 reviewers mention ScreenConnect for role-based permissions, session recording, and backstage access that helps technicians manage devices without interrupting users. TeamViewer is also cited for centralized management and unattended access across many devices. Recent review patterns suggest these products appeal most to organizations balancing technician flexibility with security review, governance, and clearer visibility into remote sessions. **Here are some of the top-rated products on G2:** - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – best for organizations needing auditing, credential controls, and secure session oversight - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for role-based access, session recording, and backstage remote administration - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – supports centralized management and controlled unattended access across device fleets ### What Remote Desktop software with proven connection stability and reliable performance. and key capabilities? Based on G2 reviews, reliable performance is most often described in terms of stable sessions, quick connection times, and enough responsiveness to troubleshoot in real time. G2 reviewers mention TeamViewer repeatedly for stable connections, low lag, unattended access, file transfer, and broad operating system support. According to verified users, Zoho Assist is often seen as dependable for unattended customer support and browser-based access, with many reviewers highlighting simple deployment and consistent day-to-day use. Splashtop Remote Access is also praised for fast, secure, and lightweight remote work access. Reviews still note occasional lag on weaker networks, so performance expectations often depend on bandwidth and device conditions. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – known for stable unattended access, file transfer, and cross-platform remote support - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – used for dependable remote assistance, unattended access, and simple browser-based sessions - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – chosen for lightweight, secure remote access and responsive remote work sessions ### What Most reliable Remote Desktop based on reviews from IT operations teams. and key capabilities? Based on G2 reviews, TeamViewer is the most reliable single product highlighted by this recent review set because it has the highest eligible recent review volume and a broad range of comments from IT support and operations users. According to verified users, its reliability is tied to unattended access, centralized deployment, stable cross-platform connectivity, and ease of starting support sessions quickly. G2 reviewers mention that IT teams use it for enterprise support, server access, file transfer, and helping distributed users without onsite visits. While some reviewers mention cost, UI complexity, or occasional lag, the overall pattern in recent reviews points to TeamViewer as the most consistently referenced option for dependable remote operations. ## How Many Remote Desktop Software Products Does G2 Track? **Total Products under this Category:** 139 ### Category Stats (Jul 2026) - **Average Rating**: 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Microsoft Quick Assist (+0.97%) - Among all products in this category, Microsoft Quick Assist recorded the largest rating increase compared to last month *Last updated: July 01, 2026* ## How Does G2 Rank Remote Desktop Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 15,900+ Authentic Reviews - 139+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Remote Desktop Software Is Best for Your Use Case? - **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Highest Performer:** [V2 Cloud](https://www.g2.com/products/v2-cloud/reviews) - **Easiest to Use:** [Action1](https://www.g2.com/products/action1/reviews) - **Top Trending:** [Action1](https://www.g2.com/products/action1/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### CrankWheel Share your screen without any friction. Screen share in seconds during a voice call. 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[TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,893 **How Do G2 Users Rate TeamViewer?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (428 reviews) - Remote Control (343 reviews) - Easy Access (278 reviews) - Remote Work (277 reviews) **Cons:** - Connection Issues (180 reviews) - Connectivity Issues (146 reviews) - Expensive (138 reviews) - Slow Performance (135 reviews) - Remote Access Issues (119 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of TeamViewer, quickly connecting with clients and scheduling meetings effortlessly. - Users appreciate the **ease of use** of TeamViewer, valuing its reliable connections and intuitive interface for remote access. - Users value the **ease of use** of TeamViewer, enjoying reliable access for seamless remote support and control. - Users highlight the **easy access** of TeamViewer, enabling seamless remote control and support across devices. - Users value the **seamless remote access** provided by TeamViewer, enabling efficient collaboration and problem-solving from anywhere. **Cons:** - Users experience **connection issues** with TeamViewer, particularly during slow or unstable internet conditions, impacting performance. - Users experience **connectivity issues** with TeamViewer due to performance drops on slow connections and account requirement hassles. - Users find TeamViewer's pricing to be **expensive** , especially for commercial use compared to other options available. - Users experience **slow performance** during weak internet connections, affecting usability and loading times despite updates. - Users frequently experience **remote access issues** with TeamViewer, including connection failures and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)"** **Rating:** 5.0/5.0 stars *— Danny B.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-4314442) --- **"[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)"** **Rating:** 5.0/5.0 stars *— Ebini M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-12714214) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 2. [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle. **Average Rating:** 4.7/5.0 **Total Reviews:** 684 **How Do G2 Users Rate Zoho Assist?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Zoho Assist?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 23% Mid-Market #### What Are Zoho Assist's Pros and Cons? **Pros:** - Ease of Use (138 reviews) - Remote Access (96 reviews) - Remote Support (79 reviews) - Reliability (70 reviews) - Easy Setup (69 reviews) **Cons:** - Remote Access Issues (30 reviews) - Feature Limitations (21 reviews) - Not User-Friendly (17 reviews) - Connection Issues (16 reviews) - Expensive (14 reviews) ### What Do G2 Reviewers Say About Zoho Assist? *AI-generated summary from verified user reviews* **Pros:** - Users find Zoho Assist to be **extremely user-friendly** , with simple setup and easy session management. - Users find Zoho Assist's **remote access capabilities** easy to implement and efficient, enhancing their daily operations. - Users appreciate the **speed and ease of use** of Zoho Assist for effective remote support sessions. - Users commend the **reliability** of Zoho Assist, praising its speed and stable connection for support sessions. - Users find the **easy setup** of Zoho Assist exceptionally convenient, facilitating a seamless integration into their operations. **Cons:** - Users often face **remote access issues** , struggling with connections and screen display when using Zoho Assist. - Users find the **feature limitations** of Zoho Assist restricting, lacking some advanced tools in basic plans. - Users find the interface **not user-friendly** , feeling overwhelmed by its clutter and complicated setup processes. - Users often face **connection issues** with Zoho Assist, making remote access frustrating and inconsistent. - Users criticize the **expensive pricing** of Zoho Assist, feeling it hinders professional presentation and accessibility. #### What Are Recent G2 Reviews of Zoho Assist? **"[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)"** **Rating:** 5.0/5.0 stars *— Aryabrata D.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-12732350) --- **"[Zoho Assist: Easy, Secure Remote Support That Streamlines IT Troubleshooting](https://www.g2.com/survey_responses/zoho-assist-review-13054711)"** **Rating:** 5.0/5.0 stars *— Mohit A.* [Read full review](https://www.g2.com/survey_responses/zoho-assist-review-13054711) --- #### What Are G2 Users Discussing About Zoho Assist? - [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment - [How much does Zoho Assist cost?](https://www.g2.com/discussions/how-much-does-zoho-assist-cost) - [How secure is Zoho Assist?](https://www.g2.com/discussions/how-secure-is-zoho-assist) - [Is Zoho Assist free?](https://www.g2.com/discussions/is-zoho-assist-free) - [How does Zoho Assist work?](https://www.g2.com/discussions/how-does-zoho-assist-work) ### 3. [Action1](https://www.g2.com/products/action1/reviews) Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,078 **How Do G2 Users Rate Action1?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Action1?** - **Seller:** [Action1](https://www.g2.com/sellers/action1) - **Company Website:** https://www.action1.com/?refid=G2_company_website - **Year Founded:** 2018 - **HQ Location:** Houston, Texas - **Twitter:** @Action1corp (609 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/action1/ (124 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Manufacturing - **Company Size:** 55% Mid-Market, 37% Small-Business #### What Are Action1's Pros and Cons? **Pros:** - Ease of Use (375 reviews) - Patch Management (330 reviews) - Easy Setup (225 reviews) - Software Deployment (212 reviews) - Automation (205 reviews) **Cons:** - Missing Features (171 reviews) - Remote Access Issues (111 reviews) - Feature Limitations (84 reviews) - Needs Improvement (72 reviews) - Improvement Needed (71 reviews) ### What Do G2 Reviewers Say About Action1? *AI-generated summary from verified user reviews* **Pros:** - Users find Action1's **ease of use** exceptional, appreciating the simple setup and quick management of devices. - Users commend Action1 for its **effective and reliable patch management** system, significantly enhancing their endpoint management experience. - Users find Action1's setup to be **incredibly easy** , enabling quick deployment and configuration across their systems. - Users value the **automation of server updates** with Action1, ensuring efficient management even in their absence. - Users highlight the **automation** capabilities of Action1, streamlining server updates and enhancing efficiency effortlessly. **Cons:** - Users note the **absence of a Linux agent** , which limits support for server and client operations. - Users find the **remote access experience lacking** , citing issues like speed and usability that hinder functionality. - Users note **feature limitations** , including tedious customizations and missing Linux client support, impacting overall usability. - Users find the **reporting and logging features lacking** , impacting usability and clarity in automation history. - Users find the **reporting features lacking** and seek improvements for better user-friendliness in Action1. #### What Are Recent G2 Reviews of Action1? **"[The perfect solution for managing endpoints remotely](https://www.g2.com/survey_responses/action1-review-7122102)"** **Rating:** 5.0/5.0 stars *— Dan J.* [Read full review](https://www.g2.com/survey_responses/action1-review-7122102) --- **"[Action1: Effortless, VPN-Free Patch Management for Remote Fleets](https://www.g2.com/survey_responses/action1-review-13048811)"** **Rating:** 5.0/5.0 stars *— Bartek F.* [Read full review](https://www.g2.com/survey_responses/action1-review-13048811) --- #### What Are G2 Users Discussing About Action1? - [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) - 1 comment - [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) - 1 comment ### 4. [Microsoft Quick Assist](https://www.g2.com/products/microsoft-quick-assist/reviews) Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience. **Average Rating:** 4.4/5.0 **Total Reviews:** 31 **How Do G2 Users Rate Microsoft Quick Assist?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 9.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.6/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Microsoft Quick Assist?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 39% Small-Business, 33% Enterprise #### What Are Microsoft Quick Assist's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Remote Support (1 reviews) ### What Do G2 Reviewers Say About Microsoft Quick Assist? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **quick and easy remote support** offered by MS Quick Assist, enhancing user convenience significantly. - Users appreciate the **easy setup** of Microsoft Quick Assist, benefiting from its integrated and user-friendly design. - Users appreciate the **quick and easy remote support** provided by MS Quick Assist, seamlessly integrated into Windows. #### What Are Recent G2 Reviews of Microsoft Quick Assist? **"["Reliable Remote Help with Microsoft Quick Assist"](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12947447)"** **Rating:** 5.0/5.0 stars *— kaushal p.* [Read full review](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12947447) --- **"[Fastest way to jump onto a user’s PC, provided you don't need file transfers or unattended access.](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12955671)"** **Rating:** 5.0/5.0 stars *— Anup A.* [Read full review](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12955671) --- #### What Are G2 Users Discussing About Microsoft Quick Assist? - [Can anyone use Microsoft Quick Assist?](https://www.g2.com/discussions/can-anyone-use-microsoft-quick-assist) - [Can Quick Assist transfer files?](https://www.g2.com/discussions/can-quick-assist-transfer-files) - [What is the difference between Quick Assist and Remote Assistance?](https://www.g2.com/discussions/what-is-the-difference-between-quick-assist-and-remote-assistance) - [How do you use Microsoft Quick Assist?](https://www.g2.com/discussions/how-do-you-use-microsoft-quick-assist) ### 5. [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector **Average Rating:** 4.8/5.0 **Total Reviews:** 511 **How Do G2 Users Rate Splashtop Remote Access?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Splashtop Remote Access?** - **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc) - **Company Website:** https://www.splashtop.com - **Year Founded:** 2006 - **HQ Location:** Cupertino, CA - **Twitter:** @splashtop (5,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1944335/ (346 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 80% Small-Business, 15% Mid-Market #### What Are Splashtop Remote Access's Pros and Cons? **Pros:** - Ease of Use (61 reviews) - Easy Setup (35 reviews) - Remote Access (25 reviews) - Easy to Access (19 reviews) - Remote Support (19 reviews) **Cons:** - Remote Access Issues (22 reviews) - Connection Issues (13 reviews) - Feature Limitations (8 reviews) - Not User-Friendly (7 reviews) - Slow Performance (7 reviews) ### What Do G2 Reviewers Say About Splashtop Remote Access? *AI-generated summary from verified user reviews* **Pros:** - Users find **Splashtop Remote Access easy to use** , making it ideal for novice business owners and client support. - Users value the **easy setup** of Splashtop Remote Access, making it seamless to transition and use effectively. - Users value the **remote access capability** of Splashtop, enabling effortless connections to their office from anywhere. - Users love the **easy access** to their PCs anywhere, enhancing productivity and simplifying remote work. - Users value the **seamless remote support** provided by Splashtop, appreciating its stability and ease of use across locations. **Cons:** - Users experience **remote access issues** due to tedious control processes and dependency on stable internet connections. - Users experience **connection issues** with Splashtop, such as lag and dropped sessions due to unstable internet conditions. - Users face **unattended access limitations** with Splashtop, complicating usage due to third-party software interference. - Users find the **interface confusing** and support links difficult to navigate, hindering overall user experience. - Users experience **slow performance** with Splashtop, often facing disconnections and lag during remote access sessions. #### What Are Recent G2 Reviews of Splashtop Remote Access? **"[Secure, Easy Remote Access to Work Machines from Anywhere](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)"** **Rating:** 5.0/5.0 stars *— Josh G.* [Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892) --- **"[Splashtop: Simple Setup, Top-Notch Performance, and Strong Security](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)"** **Rating:** 4.5/5.0 stars *— Luca I.* [Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589) --- #### What Are G2 Users Discussing About Splashtop Remote Access? - [What is Splashtop Business Access used for?](https://www.g2.com/discussions/what-is-splashtop-business-access-used-for) - [Is Splashtop secure?](https://www.g2.com/discussions/is-splashtop-secure) - [What protocol does Splashtop use?](https://www.g2.com/discussions/what-protocol-does-splashtop-use) - [What does the Splashtop app do?](https://www.g2.com/discussions/what-does-the-splashtop-app-do) - 1 comment - [How does splashtop business work?](https://www.g2.com/discussions/how-does-splashtop-business-work) - 1 comment ### 6. [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) The easy way to remotely connect with your home or work computer, or share your screen with others. **Average Rating:** 4.2/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Chrome Remote Desktop?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.2/10 (Category avg: 9.1/10) - **Device Management:** 8.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Chrome Remote Desktop?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,899,995 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 53% Small-Business, 30% Mid-Market #### What Are Chrome Remote Desktop's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Easy to Access (1 reviews) - Simplicity (1 reviews) **Cons:** - Chat (1 reviews) - Remote Access Issues (1 reviews) ### What Do G2 Reviewers Say About Chrome Remote Desktop? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Chrome Remote Desktop, allowing access from anywhere effortlessly. - Users find the **easy setup** of Chrome Remote Desktop to be quick and straightforward, enhancing their remote access experience. - Users appreciate the **easy access** of Chrome Remote Desktop, enabling convenient use from anywhere with simple login. - Users value the **effortless simplicity** of connecting remotely with Chrome Remote Desktop, making setup a breeze. **Cons:** - Users find the lack of **chat capability** frustrating, limiting communication during remote sessions. - Users often face **remote access issues** like inability to print remote files locally and lack of chat support. #### What Are Recent G2 Reviews of Chrome Remote Desktop? **"[Effortless Remote Control](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)"** **Rating:** 5.0/5.0 stars *— Verified User in Farming* [Read full review](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558) --- **"[Chrome Remote desktop review, No Third-Party Apps Needed](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12481719)"** **Rating:** 4.0/5.0 stars *— Vivek S.* [Read full review](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12481719) --- #### What Are G2 Users Discussing About Chrome Remote Desktop? - [What is Chrome Remote Desktop used for?](https://www.g2.com/discussions/what-is-chrome-remote-desktop-used-for) - [What is Percepio?](https://www.g2.com/discussions/what-is-percepio) - [How do I use Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-use-chrome-remote-desktop) - [Is Chrome Remote Desktop secure?](https://www.g2.com/discussions/is-chrome-remote-desktop-secure) - [What can Chrome Remote Desktop do?](https://www.g2.com/discussions/what-can-chrome-remote-desktop-do) - 1 comment ### 7. [RemotePC](https://www.g2.com/products/remotepc/reviews) RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises **Average Rating:** 4.7/5.0 **Total Reviews:** 650 **How Do G2 Users Rate RemotePC?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind RemotePC?** - **Seller:** [IDrive](https://www.g2.com/sellers/idrive) - **Year Founded:** 2007 - **HQ Location:** Calabasas, CA - **Twitter:** @IDriveBackup (17,846 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1498880/ (125 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 84% Small-Business, 8% Mid-Market #### What Are RemotePC's Pros and Cons? **Pros:** - Ease of Use (96 reviews) - Easy Setup (74 reviews) - Easy Access (55 reviews) - Affordable (47 reviews) - Remote Access (38 reviews) **Cons:** - Slow Performance (18 reviews) - Remote Access Issues (13 reviews) - Screen Resolution (11 reviews) - Connection Issues (10 reviews) - Delay Issues (9 reviews) ### What Do G2 Reviewers Say About RemotePC? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of RemotePC, appreciating its quick setup and seamless remote access capabilities. - Users commend the **easy setup** of RemotePC, making remote access and support quick and convenient. - Users value the **easy access** RemotePC provides, enabling seamless connections from anywhere without technical hassles. - Users appreciate the **affordable pricing** of RemotePC, making it accessible for non-technical and budget-conscious users. - Users praise RemotePC for its **seamless remote access** , allowing effortless work-from-home experiences with minimal setup issues. **Cons:** - Users experience **slow performance** with RemotePC, including lagging screen updates and disrupted interactions during tasks. - Users experience **remote access issues** including occasional disconnects and difficulties in certain regions like China. - Users face **fuzzy screen resolution** and lag issues that can disrupt their workflow during real-time tasks. - Users report occasional **connection issues** with RemotePC, causing disconnections and lag during sessions. - Users experience **delay issues** with RemotePC, as lag can disrupt tasks requiring real-time interaction. #### What Are Recent G2 Reviews of RemotePC? **"[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)"** **Rating:** 4.0/5.0 stars *— Lofty Community Media I.* [Read full review](https://www.g2.com/survey_responses/remotepc-review-12935492) --- **"[RemotePC Delivers Near-Instant, Lag-Free Remote Work](https://www.g2.com/survey_responses/remotepc-review-12706593)"** **Rating:** 4.5/5.0 stars *— Zachary G.* [Read full review](https://www.g2.com/survey_responses/remotepc-review-12706593) --- #### What Are G2 Users Discussing About RemotePC? - [What is RemotePC used for?](https://www.g2.com/discussions/what-is-remotepc-used-for) - [Is RemotePC any good?](https://www.g2.com/discussions/is-remotepc-any-good) - 2 comments - [How do I add RemotePC to my computer?](https://www.g2.com/discussions/how-do-i-add-remotepc-to-my-computer) - 4 comments - [What is a good remote desktop software?](https://www.g2.com/discussions/what-is-a-good-remote-desktop-software) - 2 comments - [What does remote PC do?](https://www.g2.com/discussions/what-does-remote-pc-do) - 4 comments ### 8. [AnyDesk](https://www.g2.com/products/anydesk/reviews) AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,076 **How Do G2 Users Rate AnyDesk?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind AnyDesk?** - **Seller:** [AnyDesk Software GmbH](https://www.g2.com/sellers/anydesk-software-gmbh) - **Year Founded:** 2014 - **HQ Location:** Stuttgart - **Twitter:** @anydesk (7,883 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8494083/ (355 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Software Developer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 44% Small-Business, 43% Mid-Market #### What Are AnyDesk's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Easy Setup (17 reviews) - Remote Support (17 reviews) - File Transfer (16 reviews) - Remote Control (16 reviews) **Cons:** - Connection Issues (10 reviews) - Remote Access Issues (9 reviews) - Slow Performance (9 reviews) - Slow Connectivity (7 reviews) - Limited Free (6 reviews) ### What Do G2 Reviewers Say About AnyDesk? *AI-generated summary from verified user reviews* **Pros:** - Users find AnyDesk to be **very easy to use** , facilitating quick and efficient remote access and support. - Users value the **easy setup** of AnyDesk, facilitating seamless remote connections and efficient technical support. - Users highlight the **smooth connectivity** of AnyDesk, ensuring reliable remote access even on slower internet connections. - Users value the **effortless file transfer** capabilities of AnyDesk, enhancing their remote work productivity significantly. - Users value the **remote access flexibility** of AnyDesk, enabling seamless collaboration and efficient file management from anywhere. **Cons:** - Users face **connection issues** with lagging, slow speeds, and unexpected drops, leading to frustration during use. - Users face **remote access issues** like connection timeouts and unreliable file transfers when using AnyDesk. - Users report **slow performance** with connectivity issues and frustrating delays, especially on slower internet connections. - Users experience **slow connectivity** issues at times, requiring disconnection and reconnection to maintain a stable session. - Users criticize the **limited free version** of AnyDesk, which hampers support for friends and family effectively. #### What Are Recent G2 Reviews of AnyDesk? **"[Smooth, Responsive Remote Access with Quick Setup and Cross-Platform Support](https://www.g2.com/survey_responses/anydesk-review-12933340)"** **Rating:** 4.5/5.0 stars *— Sunil B.* [Read full review](https://www.g2.com/survey_responses/anydesk-review-12933340) --- **"[Fast, Smooth Remote Access with a Simple Interface](https://www.g2.com/survey_responses/anydesk-review-12921183)"** **Rating:** 5.0/5.0 stars *— Prasanna Kumar D.* [Read full review](https://www.g2.com/survey_responses/anydesk-review-12921183) --- #### What Are G2 Users Discussing About AnyDesk? - [What is AnyDesk used for?](https://www.g2.com/discussions/what-is-anydesk-used-for) - 2 comments, 1 upvote - [How long can I use AnyDesk for free?](https://www.g2.com/discussions/how-long-can-i-use-anydesk-for-free) - 2 comments, 1 upvote - [Is AnyDesk really free?](https://www.g2.com/discussions/is-anydesk-really-free) - 6 comments - [Is AnyDesk software safe?](https://www.g2.com/discussions/is-anydesk-software-safe) - 1 comment - [What does AnyDesk software do?](https://www.g2.com/discussions/what-does-anydesk-software-do) - 1 comment ### 9. [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly. **Average Rating:** 4.7/5.0 **Total Reviews:** 478 **How Do G2 Users Rate ScreenConnect?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind ScreenConnect?** - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** https://www.connectwise.com/ - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise (14,926 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 67% Small-Business, 31% Mid-Market #### What Are ScreenConnect's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Remote Access (6 reviews) - Remote Work (6 reviews) - Easy Communication (5 reviews) - Reliability (5 reviews) **Cons:** - Expensive (4 reviews) - Remote Access Issues (4 reviews) - Internet Dependency (2 reviews) - Not User-Friendly (2 reviews) - Security Concerns (2 reviews) ### What Do G2 Reviewers Say About ScreenConnect? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of ScreenConnect, enabling efficient remote support and seamless operations from any location. - Users praise the **amazing remote access** capabilities of ScreenConnect, enabling effective support from any location with enhanced security. - Users value the **reliable remote access** of ScreenConnect, enabling efficient IT support from anywhere seamlessly. - Users value the **easy communication** of ScreenConnect, enabling quick and efficient remote support and collaboration. - Users find ScreenConnect to be **100% reliable** , allowing seamless and secure remote support from any location. **Cons:** - Users feel the **high cost** of ScreenConnect, especially for small teams, is a significant drawback to its value. - Users report facing **remote access issues** and challenges with support, affecting their overall experience with ScreenConnect. - Users face challenges with **internet dependency** in ScreenConnect, which may not be accessible in all locations. - Users find ScreenConnect to be **not user-friendly** , especially due to excessive steps for remote connections and poor mobile support. - Users express concerns about **security issues** after experiencing a significant incident, highlighting the need for better protections. #### What Are Recent G2 Reviews of ScreenConnect? **"[Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration](https://www.g2.com/survey_responses/screenconnect-review-12676760)"** **Rating:** 5.0/5.0 stars *— Steve S.* [Read full review](https://www.g2.com/survey_responses/screenconnect-review-12676760) --- **"[Lightweight, Cross-Platform Remote Support](https://www.g2.com/survey_responses/screenconnect-review-4969447)"** **Rating:** 5.0/5.0 stars *— Jason L.* [Read full review](https://www.g2.com/survey_responses/screenconnect-review-4969447) --- #### What Are G2 Users Discussing About ScreenConnect? - [What is ConnectWise Control used for?](https://www.g2.com/discussions/what-is-connectwise-control-used-for) - [Is ConnectWise control Safe?](https://www.g2.com/discussions/is-connectwise-control-safe) - [How do I disable ConnectWise control?](https://www.g2.com/discussions/how-do-i-disable-connectwise-control) - [Is ConnectWise control free?](https://www.g2.com/discussions/is-connectwise-control-free) - [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment ### 10. [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multiple users to work on the same system simultaneously, providing a centralized computing environment that enhances resource management and security. Key Features and Functionality: - Remote Desktop Access: Users can connect to their desktops or applications from virtually any device, including PCs, tablets, and smartphones, facilitating flexible work environments. - Session Virtualization: Multiple users can run applications on a single server, each in their own isolated session, optimizing resource utilization. - RemoteApp Programs: Applications can be delivered seamlessly to users' devices, appearing as if they are running locally, enhancing user experience. - Secure Connections: RDS employs encryption and authentication protocols to ensure secure data transmission and protect against unauthorized access. - Load Balancing: Distributes user sessions across multiple servers to maintain performance and reliability. - Integration with Active Directory: Simplifies user management and access control by leveraging existing directory services. Primary Value and Solutions Provided: Remote Desktop Services addresses the need for businesses to provide employees with secure, remote access to applications and desktops, regardless of their location. By centralizing computing resources, RDS reduces hardware costs, simplifies IT management, and enhances data security. It supports remote work initiatives, enables efficient resource utilization, and ensures that users have consistent access to the tools they need to perform their tasks effectively. **Average Rating:** 4.5/5.0 **Total Reviews:** 140 **How Do G2 Users Rate Remote Desktop Services?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.0/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Remote Desktop Services?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 35% Mid-Market, 33% Enterprise #### What Are Remote Desktop Services's Pros and Cons? **Pros:** - Easy Setup (1 reviews) - User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Remote Desktop Services? *AI-generated summary from verified user reviews* **Pros:** - Users find the **easy setup** of Remote Desktop Services to be user-friendly and efficient for their needs. - Users appreciate the **user-friendly interface** of Remote Desktop Services, making setup and navigation easy. #### What Are Recent G2 Reviews of Remote Desktop Services? **"[Easy Remote Connectivity and Control with Remote Desktop Services](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096) --- **"[UP Cloud better platform for your IT needs](https://www.g2.com/survey_responses/remote-desktop-services-review-11242095)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/remote-desktop-services-review-11242095) --- #### What Are G2 Users Discussing About Remote Desktop Services? - [What is Remote Desktop Services used for?](https://www.g2.com/discussions/remote-desktop-services-what-is-remote-desktop-services-used-for) - [What are some benefits of using the Remote Desktop Connection?](https://www.g2.com/discussions/what-are-some-benefits-of-using-the-remote-desktop-connection) - [What is a good remote desktop software?](https://www.g2.com/discussions/remote-desktop-services-what-is-a-good-remote-desktop-software) - [What is Remote Desktop Services role?](https://www.g2.com/discussions/what-is-remote-desktop-services-role) - [What services enable remote desktop?](https://www.g2.com/discussions/what-services-enable-remote-desktop) ### 11. [Azure Bastion](https://www.g2.com/products/azure-bastion/reviews) Azure Bastion is a fully managed Platform as a Service (PaaS) that provides secure and seamless Remote Desktop Protocol (RDP) and Secure Shell (SSH) access to virtual machines (VMs) without exposing them to public IP addresses. By deploying Azure Bastion within your virtual network, you can connect to your VMs directly through the Azure portal or via native RDP/SSH clients, enhancing security and simplifying remote access management. Key Features and Functionality: - Agentless Access: Connect to your VMs without the need for additional agents or client software, facilitating a streamlined and efficient access process. - Integrated Platform: Azure Bastion eliminates the need for manually deploying and managing jump servers, offering a fully integrated solution that simplifies deployment and management. - Scalability: With Azure Bastion Standard and Premium SKUs, manage additional concurrent RDP and SSH connections to accommodate growing organizational needs. - Session Recording: Azure Bastion Premium provides graphical session recording capabilities, allowing for monitoring and auditing of VM sessions to enhance security and compliance. - Private-Only Deployment: The Premium SKU supports private-only deployment, enabling connections to Azure Bastion via a private endpoint, further securing access to your VMs. Primary Value and Problem Solved: Azure Bastion addresses the critical need for secure remote access to VMs by eliminating the exposure of RDP and SSH ports to the public internet. This approach significantly reduces the risk of cyber threats such as port scanning and brute-force attacks. By providing a managed, scalable, and agentless solution, Azure Bastion simplifies the process of connecting to VMs, enhances security posture, and ensures compliance with organizational policies, all while reducing the operational overhead associated with managing jump servers or bastion hosts. **Average Rating:** 4.5/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Azure Bastion?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Usage Information:** 9.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Azure Bastion?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Company Size:** 38% Mid-Market, 38% Enterprise #### What Are Azure Bastion's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Security Focus (1 reviews) - Time Efficiency (1 reviews) **Cons:** - Expensive (1 reviews) ### What Do G2 Reviewers Say About Azure Bastion? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Azure Bastion, simplifying secure connections to virtual machines without complex setups. - Users appreciate the **secure connection** to virtual machines via Azure portal, enhancing security and reducing management hassle. - Users appreciate the **time efficiency** of Azure Bastion, simplifying secure connections to virtual machines without added complexities. **Cons:** - Users find Azure Bastion to be **expensive** compared to alternative remote access solutions for smaller setups. #### What Are Recent G2 Reviews of Azure Bastion? **"[Secure way to connect with SSH or RDP to you VM(s) with MFA](https://www.g2.com/survey_responses/azure-bastion-review-7519023)"** **Rating:** 5.0/5.0 stars *— Andre B.* [Read full review](https://www.g2.com/survey_responses/azure-bastion-review-7519023) --- **"[Secure, Hassle-Free VM Access Right from Azure Portal](https://www.g2.com/survey_responses/azure-bastion-review-12068608)"** **Rating:** 4.5/5.0 stars *— Daniel H.* [Read full review](https://www.g2.com/survey_responses/azure-bastion-review-12068608) --- #### What Are G2 Users Discussing About Azure Bastion? - [What is Azure Bastion used for?](https://www.g2.com/discussions/what-is-azure-bastion-used-for) ### 12. [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support **Average Rating:** 4.7/5.0 **Total Reviews:** 386 **How Do G2 Users Rate BeyondTrust Remote Support?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind BeyondTrust Remote Support?** - **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust) - **Company Website:** https://www.beyondtrust.com - **Year Founded:** 1985 - **HQ Location:** Johns Creek, GA - **Twitter:** @BeyondTrust (14,335 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/294396/ (1,707 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Higher Education - **Company Size:** 46% Enterprise, 36% Mid-Market #### What Are BeyondTrust Remote Support's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Remote Access (13 reviews) - Remote Support (13 reviews) - Reliability (10 reviews) - Security (10 reviews) **Cons:** - Expensive (7 reviews) - Complexity (5 reviews) - Connectivity Issues (5 reviews) - Learning Curve (5 reviews) - Pricing Issues (5 reviews) ### What Do G2 Reviewers Say About BeyondTrust Remote Support? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of BeyondTrust Remote Support, facilitating quick setup and collaboration among technicians. - Users love the **ease of access to remote desktops** , facilitating effective collaboration and secure support during remote sessions. - Users appreciate the **effortless collaboration** with BeyondTrust Remote Support, enhancing productivity and simplifying access to unattended devices. - Users value the **reliability** of BeyondTrust Remote Support, ensuring efficient and stable remote assistance with robust security features. - Users value the **high security** of BeyondTrust Remote Support, noting encrypted sessions and comprehensive auditing features. **Cons:** - Users find the **pricing too high** compared to competitors, which affects their overall satisfaction with BeyondTrust Remote Support. - Users struggle with the **complexity** of BeyondTrust Remote Support, finding the interface confusing and difficult to navigate. - Users often face **connectivity issues** that disrupt sessions and can affect the overall user experience. - Users find the **learning curve challenging** , feeling that BeyondTrust Remote Support can be complex and time-consuming to master. - Users find the **high cost of licensing** for BeyondTrust Remote Support to be a significant drawback compared to alternatives. #### What Are Recent G2 Reviews of BeyondTrust Remote Support? **"[Robust Security and Seamless Cross-Platform Remote Support](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)"** **Rating:** 4.5/5.0 stars *— Alejandro A.* [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001) --- **"[Reliable secure access without the VPN headache](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)"** **Rating:** 4.5/5.0 stars *— Carlos M.* [Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110) --- #### What Are G2 Users Discussing About BeyondTrust Remote Support? - [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments - [How do you use Bomgar remote support?](https://www.g2.com/discussions/how-do-you-use-bomgar-remote-support) - [What is remote support software?](https://www.g2.com/discussions/what-is-remote-support-software) - [What is Bomgar remote support?](https://www.g2.com/discussions/what-is-bomgar-remote-support) - [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment ### 13. [Syncro](https://www.g2.com/products/syncro/reviews) Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. **Average Rating:** 4.5/5.0 **Total Reviews:** 501 **How Do G2 Users Rate Syncro?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.4/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.9/10 (Category avg: 9.1/10) - **Device Management:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Syncro?** - **Seller:** [Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc) - **Company Website:** https://syncrosecure.com - **Year Founded:** 2017 - **HQ Location:** Fully remote, US - **LinkedIn® Page:** https://www.linkedin.com/company/syncromsp/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 79% Small-Business, 8% Mid-Market #### What Are Syncro's Pros and Cons? **Pros:** - Ease of Use (237 reviews) - Features (159 reviews) - Easy Setup (111 reviews) - Automation (106 reviews) - Integrations (105 reviews) **Cons:** - Missing Features (105 reviews) - Improvement Needed (78 reviews) - Feature Limitations (70 reviews) - Feature Issues (61 reviews) - Needs Improvement (60 reviews) ### What Do G2 Reviewers Say About Syncro? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Syncro, appreciating its intuitive interface and seamless client communication features. - Users appreciate the **robust feature set** of Syncro, enhancing efficiency with seamless integration and user-friendly setup. - Users value the **easy setup** of Syncro, appreciating the straightforward process and helpful documentation for first-timers. - Users praise Syncro's **automation capabilities** , which enhance efficiency and simplify complex workflows significantly. - Users appreciate the **seamless integrations** of Syncro, enhancing collaboration and streamlining their workflows effectively. **Cons:** - Users note the **missing features** in Syncro, such as support for more Linux distros and real-time messaging. - Users find **improvement needed** in Syncro's interface, speed, and integration with Xero, affecting overall usability. - Users find several **feature limitations** in Syncro, including UI, Linux support, and reporting frustrations. - Users find **feature issues** in Syncro, citing a need for better interface design and more advanced capabilities. - Users find that Syncro's **automation and customization features need improvement** , leading to inefficiencies and management challenges. #### What Are Recent G2 Reviews of Syncro? **"[User-Friendly and Efficient for Daily IT Support](https://www.g2.com/survey_responses/syncro-review-10823178)"** **Rating:** 5.0/5.0 stars *— steve t.* [Read full review](https://www.g2.com/survey_responses/syncro-review-10823178) --- **"[User-Friendly App that is great for a team in a business](https://www.g2.com/survey_responses/syncro-review-12059675)"** **Rating:** 4.0/5.0 stars *— Michael C.* [Read full review](https://www.g2.com/survey_responses/syncro-review-12059675) --- #### What Are G2 Users Discussing About Syncro? - [What is Syncro used for?](https://www.g2.com/discussions/what-is-syncro-used-for) - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro 4d?](https://www.g2.com/discussions/what-is-synchro-4d) - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments ### 14. [ISL Online](https://www.g2.com/products/isl-online/reviews) ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. **Average Rating:** 4.6/5.0 **Total Reviews:** 582 **How Do G2 Users Rate ISL Online?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 8.2/10 (Category avg: 8.7/10) **Who Is the Company Behind ISL Online?** - **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com) - **Company Website:** https://www.PDQ.com - **Year Founded:** 2001 - **HQ Location:** Salt Lake City, Utah, United States - **Twitter:** @admarsenal (987 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17961724/ (366 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 50% Small-Business, 24% Mid-Market #### What Are ISL Online's Pros and Cons? **Pros:** - Ease of Use (43 reviews) - Customer Support (24 reviews) - Easy Setup (21 reviews) - Remote Support (21 reviews) - Remote Access (20 reviews) **Cons:** - Remote Access Issues (12 reviews) - Improvement Needed (6 reviews) - Session Issues (5 reviews) - Connection Issues (4 reviews) - Delay Issues (4 reviews) ### What Do G2 Reviewers Say About ISL Online? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **remarkable ease of use** of ISL Online, which simplifies remote access and management tasks. - Users highlight the **exceptional customer support** of ISL Online, noting prompt and friendly assistance when needed. - Users commend ISL Online for its **easy setup** , allowing quick access for efficient IT problem-solving. - Users praise ISL Online for its **easy-to-use remote support** features, enhancing efficiency in resolving IT issues. - Users appreciate the **ease of use** of ISL Online, enabling efficient remote access to resolve IT issues quickly. **Cons:** - Users face **remote access issues** with ISL Online, experiencing occasional glitches when connecting to Mac systems. - Users note that **connection speed and deployment complexity** need improvement, impacting efficiency and user experience. - Users face **session issues** with ISL Online, such as compatibility concerns and difficulties managing active connections. - Users report **connection issues** with ISL Online, including slow speeds and unclear notifications on mobile when connections are busy. - Users experience **delay issues** with ISL Online, as connections can be slow and cause frustration during use. #### What Are Recent G2 Reviews of ISL Online? **"[Integral for Remote Management and Easy Deployment](https://www.g2.com/survey_responses/isl-online-review-10918967)"** **Rating:** 4.5/5.0 stars *— Danny C.* [Read full review](https://www.g2.com/survey_responses/isl-online-review-10918967) --- **"[First-Class Security and Versatility in Remote Support](https://www.g2.com/survey_responses/isl-online-review-12236199)"** **Rating:** 5.0/5.0 stars *— Diego M.* [Read full review](https://www.g2.com/survey_responses/isl-online-review-12236199) --- ### 15. [Apple Remote Desktop](https://www.g2.com/products/apple-remote-desktop/reviews) Apple Remote Desktop (ARD) is a comprehensive remote management software developed by Apple Inc., designed to facilitate the administration of Mac computers over a network. First introduced in 2002, ARD enables system administrators and educators to efficiently control, monitor, and manage multiple Mac systems from a central location. This tool is particularly beneficial in environments such as educational institutions and businesses, where managing numerous devices is essential. Key Features and Functionality: - Remote Control and Observation: Administrators can view and control the screens of remote Mac computers in real-time, allowing for immediate assistance and troubleshooting. - Software Distribution: ARD allows for the remote installation of software and updates across multiple systems simultaneously, streamlining the deployment process. - Asset Management: The software provides comprehensive hardware and software inventory reports, enabling administrators to keep track of system configurations and installed applications. - Task Automation: With support for Automator actions, ARD enables the automation of repetitive administrative tasks, enhancing efficiency. - Secure Communications: ARD employs AES 128-bit encryption to ensure secure communication between the administrator and client systems. - User Interaction Tools: Features such as real-time text chat and the "request attention" command facilitate direct communication between administrators and users. Primary Value and User Solutions: Apple Remote Desktop addresses the challenges associated with managing multiple Mac computers by providing a centralized platform for remote administration. It enhances productivity by allowing administrators to perform tasks such as software deployment, system monitoring, and troubleshooting without the need for physical presence. This capability is invaluable in educational settings, where teachers can monitor and assist students remotely, and in corporate environments, where IT professionals can maintain and support a large fleet of Macs efficiently. By automating routine tasks and offering robust reporting tools, ARD reduces administrative overhead and ensures that systems remain up-to-date and secure. **Average Rating:** 4.3/5.0 **Total Reviews:** 53 **How Do G2 Users Rate Apple Remote Desktop?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Apple Remote Desktop?** - **Seller:** [Apple](https://www.g2.com/sellers/apple) - **Year Founded:** 1976 - **HQ Location:** Cupertino, CA - **Twitter:** @Apple (9,935,357 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/162479/ (180,534 employees on LinkedIn®) - **Ownership:** NASDAQ:AAPL **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 36% Small-Business, 34% Enterprise #### What Are Apple Remote Desktop's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - File Transfer (1 reviews) **Cons:** - Connection Issues (2 reviews) - Feature Limitations (1 reviews) - Remote Access Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Apple Remote Desktop? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Apple Remote Desktop, facilitating administration and device management effortlessly. - Users value the **easy file copying and distribution** capabilities of Apple Remote Desktop for efficient management. **Cons:** - Users often face **connection issues** with Apple Remote Desktop, leading to frustration and limited functionality. - Users note the **feature limitations** of Apple Remote Desktop, with minimal updates and lack of Windows connectivity. - Users are frustrated with the **lack of updates and development** in Apple Remote Desktop, limiting its functionality. - Users experience **slow performance** and connectivity issues, leading to frustration and decreased productivity. #### What Are Recent G2 Reviews of Apple Remote Desktop? **"[The Mac Remote Access!](https://www.g2.com/survey_responses/apple-remote-desktop-review-10590098)"** **Rating:** 4.0/5.0 stars *— Fernando F.* [Read full review](https://www.g2.com/survey_responses/apple-remote-desktop-review-10590098) --- **"[No need for any other screen sharing app](https://www.g2.com/survey_responses/apple-remote-desktop-review-8576882)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/apple-remote-desktop-review-8576882) --- #### What Are G2 Users Discussing About Apple Remote Desktop? - [What is Apple Remote Desktop used for?](https://www.g2.com/discussions/what-is-apple-remote-desktop-used-for) - 1 comment, 1 upvote - [How do I get Apple Remote Desktop for free?](https://www.g2.com/discussions/how-do-i-get-apple-remote-desktop-for-free) - 1 comment - [What is a good remote desktop software?](https://www.g2.com/discussions/apple-remote-desktop-what-is-a-good-remote-desktop-software) - [How do I use Apple Remote Desktop?](https://www.g2.com/discussions/how-do-i-use-apple-remote-desktop) - [Does Apple support Remote Desktop?](https://www.g2.com/discussions/does-apple-support-remote-desktop) ### 16. [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) Citrix Virtual Apps and Desktops provides the most comprehensive desktop as a service (DaaS) and VDI options, optimized to provide today’s flexible workforce with secure, high-performance experiences. IT can deliver Windows, Linux, and web business applications, or full virtual desktops, to scale their environments quickly and easily. Deploy from any cloud or datacenter to meet global business needs. **Average Rating:** 4.1/5.0 **Total Reviews:** 520 **How Do G2 Users Rate Citrix DaaS?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Citrix DaaS?** - **Seller:** [Citrix](https://www.g2.com/sellers/citrix) - **Year Founded:** 1989 - **HQ Location:** Fort Lauderdale, FL - **Twitter:** @citrix (197,812 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2641/ (4,232 employees on LinkedIn®) - **Ownership:** NASDAQ:CTXS **Who Uses This Product?** - **Who Uses This:** Analyst, Software Engineer - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Enterprise, 29% Mid-Market #### What Are Citrix DaaS's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Performance (2 reviews) - User-Friendly (2 reviews) - Cross-Platform (1 reviews) - Integrations (1 reviews) **Cons:** - Limited Compatibility (2 reviews) - Audio Issues (1 reviews) - Connection Issues (1 reviews) - Connectivity Issues (1 reviews) - Expensive Premiums (1 reviews) ### What Do G2 Reviewers Say About Citrix DaaS? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Citrix DaaS, noting its user-friendly interface and smooth operation. - Users love the **smooth performance** of Citrix DaaS, highlighting its user-friendly interface and efficiency. - Users love the **user-friendly interface** of Citrix DaaS, appreciating its smooth performance and clean design. - Users benefit from the **cross-platform integration** of Citrix DaaS, enhancing management across various virtual infrastructures. - Users value the **seamless integrations** of Citrix DaaS, enhancing management of diverse virtual infrastructures effectively. **Cons:** - Users report **limited compatibility** with Citrix DaaS, affecting performance and integration with other platforms. - Users face **audio issues** with HDX optimization for Teams calls within the VDI environment, affecting communication quality. - Users often face **connection issues** with Citrix DaaS, impacting performance and app responsiveness, especially after updates. - Users face **connectivity issues** that hinder performance, especially with high-resolution applications and after Windows updates. - Users find Citrix DaaS to have **expensive premiums** compared to other solutions, impacting overall value perception. #### What Are Recent G2 Reviews of Citrix DaaS? **"[Review on CitrixDaas](https://www.g2.com/survey_responses/citrix-daas-review-11914426)"** **Rating:** 5.0/5.0 stars *— Aarushi L.* [Read full review](https://www.g2.com/survey_responses/citrix-daas-review-11914426) --- **"[Flexible Cross-Cloud Management That Delivers](https://www.g2.com/survey_responses/citrix-daas-review-12333504)"** **Rating:** 5.0/5.0 stars *— Richard F.* [Read full review](https://www.g2.com/survey_responses/citrix-daas-review-12333504) --- #### What Are G2 Users Discussing About Citrix DaaS? - [What is Citrix DaaS used for?](https://www.g2.com/discussions/what-is-citrix-daas-used-for) - [What is the difference between XenApp and XenDesktop?](https://www.g2.com/discussions/what-is-the-difference-between-xenapp-and-xendesktop) - [What is a virtual desktop used for?](https://www.g2.com/discussions/what-is-a-virtual-desktop-used-for) - 1 comment - [How do I install Citrix virtual apps and desktops?](https://www.g2.com/discussions/how-do-i-install-citrix-virtual-apps-and-desktops) - 2 comments - [What is Citrix virtual apps and desktops?](https://www.g2.com/discussions/what-is-citrix-virtual-apps-and-desktops) - 2 comments ### 17. [GoToMyPC](https://www.g2.com/products/gotomypc/reviews) GoToMyPC is a VDI tool from Citrix that allows users to remotely access their Mac or PC. **Average Rating:** 4.3/5.0 **Total Reviews:** 236 **How Do G2 Users Rate GoToMyPC?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10) - **Usage Information:** 8.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.7/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind GoToMyPC?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 70% Small-Business, 23% Mid-Market #### What Are GoToMyPC's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Remote Access (15 reviews) - Easy to Access (12 reviews) - Remote Control (11 reviews) - Reliability (10 reviews) **Cons:** - Expensive (9 reviews) - Pricing Issues (7 reviews) - Remote Access Issues (7 reviews) - Slow Performance (5 reviews) - Login Issues (3 reviews) ### What Do G2 Reviewers Say About GoToMyPC? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of GoToMyPC, appreciating its reliability and seamless access to remote computers. - Users appreciate the **easy remote access** of GoToMyPC, allowing them to work effectively from anywhere. - Users find **easy access** with GoToMyPC invaluable for remote work, enabling seamless connection from any location. - Users value the **fast and reliable remote access** of GoToMyPC, enabling work flexibility from anywhere. - Users value the **extreme reliability** of GoToMyPC, ensuring seamless access without the need for customer support. **Cons:** - Users find the **cost prohibitive** for non-commercial use, despite acknowledging the program's overall value. - Users note the **high pricing** of GoToMyPC, expressing a desire for lower costs despite its convenience. - Users often face **remote access issues** that hinder productivity and require unnecessary office visits for resets. - Users experience **slow performance** with GoToMyPC, often facing lag and the need for physical resets at the office. - Users face **login issues** including delays and repetitive security steps that hinder business operations and access. #### What Are Recent G2 Reviews of GoToMyPC? **"[Excellent Multi-Monitor Remote Support Equipped with Very Reliable Command Prompt Utility](https://www.g2.com/survey_responses/gotomypc-review-12964862)"** **Rating:** 5.0/5.0 stars *— Anand C.* [Read full review](https://www.g2.com/survey_responses/gotomypc-review-12964862) --- **"[Simple Interface, Handy Mobile Access](https://www.g2.com/survey_responses/gotomypc-review-12229706)"** **Rating:** 5.0/5.0 stars *— Dominic W.* [Read full review](https://www.g2.com/survey_responses/gotomypc-review-12229706) --- #### What Are G2 Users Discussing About GoToMyPC? - [What is GoToMyPC used for?](https://www.g2.com/discussions/what-is-gotomypc-used-for) - [Is GoToMyPC a VPN?](https://www.g2.com/discussions/is-gotomypc-a-vpn) - [Which remote desktop software is the best?](https://www.g2.com/discussions/which-remote-desktop-software-is-the-best) - [What does GoToMyPC cost?](https://www.g2.com/discussions/what-does-gotomypc-cost) - 2 comments - [How do I use GoToMyPC?](https://www.g2.com/discussions/how-do-i-use-gotomypc) ### 18. [Citrix Gateway](https://www.g2.com/products/citrix-gateway/reviews) Citrix Gateway is a customer-managed solution that can be deployed on premises or on any public cloud, such as AWS, Azure, or Google Cloud Platform. **Average Rating:** 4.0/5.0 **Total Reviews:** 68 **How Do G2 Users Rate Citrix Gateway?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.4/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.4/10 (Category avg: 9.1/10) - **Device Management:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Citrix Gateway?** - **Seller:** [Citrix](https://www.g2.com/sellers/citrix) - **Year Founded:** 1989 - **HQ Location:** Fort Lauderdale, FL - **Twitter:** @citrix (197,812 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2641/ (4,232 employees on LinkedIn®) - **Ownership:** NASDAQ:CTXS **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 55% Enterprise, 38% Mid-Market #### What Are Citrix Gateway's Pros and Cons? **Pros:** - Easy to Access (1 reviews) - Security Focus (1 reviews) **Cons:** - Setup Difficulties (1 reviews) ### What Do G2 Reviewers Say About Citrix Gateway? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy access** to work applications from any device, enhancing remote work efficiency. - Users value the **security features** of Citrix Gateway, ensuring safe access to work applications from any device. **Cons:** - Users find **setup complexities** of Citrix Gateway challenging, needing specialized knowledge for proper configuration. #### What Are Recent G2 Reviews of Citrix Gateway? **"[Secure, Reliable Remote Access That’s Easy to Use](https://www.g2.com/survey_responses/citrix-gateway-review-7094409)"** **Rating:** 4.5/5.0 stars *— Mohamed B.* [Read full review](https://www.g2.com/survey_responses/citrix-gateway-review-7094409) --- **"[secure and easy access](https://www.g2.com/survey_responses/citrix-gateway-review-11451752)"** **Rating:** 5.0/5.0 stars *— Verified User in Banking* [Read full review](https://www.g2.com/survey_responses/citrix-gateway-review-11451752) --- #### What Are G2 Users Discussing About Citrix Gateway? - [What is Citrix Gateway used for?](https://www.g2.com/discussions/citrix-gateway-what-is-citrix-gateway-used-for) - [Is Citrix gateway a VPN?](https://www.g2.com/discussions/is-citrix-gateway-a-vpn) - 1 comment - [How do I access my Citrix gateway?](https://www.g2.com/discussions/how-do-i-access-my-citrix-gateway) - [What is Citrix gateway service?](https://www.g2.com/discussions/what-is-citrix-gateway-service) - [What is Citrix gateway used for?](https://www.g2.com/discussions/what-is-citrix-gateway-used-for) ### 19. [SolarWinds DameWare Remote Support](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews) Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication **Average Rating:** 4.3/5.0 **Total Reviews:** 68 **How Do G2 Users Rate SolarWinds DameWare Remote Support?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Usage Information:** 9.1/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.6/10 (Category avg: 9.1/10) - **Device Management:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind SolarWinds DameWare Remote Support?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) - **Ownership:** NYSE: SWI **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 50% Mid-Market, 35% Enterprise #### What Are SolarWinds DameWare Remote Support's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Affordable (1 reviews) - Automation (1 reviews) - Remote Access (1 reviews) - Remote Control (1 reviews) ### What Do G2 Reviewers Say About SolarWinds DameWare Remote Support? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of SolarWinds DameWare Remote Support, making remote assistance effortless and efficient. - Users find the **affordable pricing** of SolarWinds DameWare Remote Support highly attractive for enterprise use. - Users love the **automation features** of SolarWinds DameWare Remote Support, making remote connections quick and efficient. - Users value the **fast issue resolution** with DameWare, enabling quick fixes and efficient support from anywhere. - Users value the **fast issue resolution** offered by DameWare Remote Support, enabling quick fixes without delay. #### What Are Recent G2 Reviews of SolarWinds DameWare Remote Support? **"[Must Have for your business](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-4233551)"** **Rating:** 5.0/5.0 stars *— Jeremy M.* [Read full review](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-4233551) --- **"[Excellent software to connect remotely to computers](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-10391700)"** **Rating:** 5.0/5.0 stars *— Eric B.* [Read full review](https://www.g2.com/survey_responses/solarwinds-dameware-remote-support-review-10391700) --- #### What Are G2 Users Discussing About SolarWinds DameWare Remote Support? - [What is SolarWinds DameWare Mini Remote Control used for?](https://www.g2.com/discussions/what-is-solarwinds-dameware-mini-remote-control-used-for) - [What is SolarWinds DameWare Remote Everywhere used for?](https://www.g2.com/discussions/what-is-solarwinds-dameware-remote-everywhere-used-for) - [Is Dameware affected by SolarWinds?](https://www.g2.com/discussions/is-dameware-affected-by-solarwinds) - [What is SolarWinds Dameware mini remote control?](https://www.g2.com/discussions/solarwinds-dameware-remote-support-what-is-solarwinds-dameware-mini-remote-control) - [What can Dameware do?](https://www.g2.com/discussions/what-can-dameware-do) ### 20. [EV Reach](https://www.g2.com/products/ev-reach/reviews) Provide remote IT support, automate your IT management, network and system admin tasks with the industry's most secure on-premises remote access software EV Reach enables you to seamlessly support all your users and their machines, no matter where, and without the need for a VPN. With EV Reach you have: . Secure access to your users machines no matter where they are . Enterprise-class Remote Control . Active Directory administration and Password management . Behind-the-scenes systems reporting and management . Software and patch distribution . IT workflow automation . Compliance and security management **Average Rating:** 4.5/5.0 **Total Reviews:** 428 **How Do G2 Users Rate EV Reach?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind EV Reach?** - **Seller:** [EasyVista](https://www.g2.com/sellers/easyvista) - **Year Founded:** 1988 - **HQ Location:** Noisy-le-Grand - **Twitter:** @EasyVista (1,283 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/65515/ (362 employees on LinkedIn®) - **Ownership:** EPA: ALEZV **Who Uses This Product?** - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Mid-Market, 31% Enterprise #### What Are EV Reach's Pros and Cons? **Pros:** - Ease of Use (45 reviews) - Remote Control (23 reviews) - Remote Support (21 reviews) - Remote Access (19 reviews) - Useful (14 reviews) **Cons:** - Remote Access Issues (14 reviews) - Missing Features (8 reviews) - Connection Issues (7 reviews) - Slow Performance (7 reviews) - Feature Limitations (6 reviews) ### What Do G2 Reviewers Say About EV Reach? *AI-generated summary from verified user reviews* **Pros:** - Users find EV Reach to offer **exceptional ease of use** , enhancing both productivity and overall efficiency in IT management. - Users appreciate the **remote control capabilities** of EV Reach, enabling effective troubleshooting and enhanced device management. - Users highlight the **efficient remote support** provided by EV Reach, allowing timely issue resolution and enhanced user satisfaction. - Users appreciate the **seamless remote access** of EV Reach, leading to faster troubleshooting and improved user satisfaction. - Users highlight the **comprehensive features** of EV Reach, praising its ability to centralize remote support and management tasks. **Cons:** - Users face **remote access issues** with EV Reach, highlighting difficulties in setup, connection reliability, and IP management. - Users find the **missing features** in EV Reach, particularly for patch management, limiting their overall experience. - Users experience **connection issues** with EV Reach, complicating setup and efficiency in managing devices effectively. - Users experience **slow performance** with EV Reach, especially during peak usage, hindering productivity and efficiency. - Users find EV Reach has **feature limitations** , including advanced setup complexity and inadequate mobile support. #### What Are Recent G2 Reviews of EV Reach? **"[Amazing Remote Tool](https://www.g2.com/survey_responses/ev-reach-review-8400091)"** **Rating:** 5.0/5.0 stars *— Camilo C.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-8400091) --- **"[EV Reach is a tool in our IT EUS toolkit](https://www.g2.com/survey_responses/ev-reach-review-9896365)"** **Rating:** 5.0/5.0 stars *— SANJEET K.* [Read full review](https://www.g2.com/survey_responses/ev-reach-review-9896365) --- ### 21. [Amazon AppStream 2.0](https://www.g2.com/products/amazon-appstream-2-0/reviews) Amazon AppStream 2.0 is a fully managed application streaming service. You centrally manage your desktop applications on AppStream 2.0 and securely deliver them to a browser on any computer. You can easily scale to any number of users across the globe without acquiring, provisioning, and operating hardware or infrastructure. **Average Rating:** 4.1/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Amazon AppStream 2.0?** - **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.0/10) - **Usage Information:** 8.7/10 (Category avg: 8.7/10) - **Remote Device Control:** 7.2/10 (Category avg: 9.1/10) - **Device Management:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Amazon AppStream 2.0?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Company Size:** 47% Enterprise, 27% Mid-Market #### What Are Amazon AppStream 2.0's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Integrations (1 reviews) **Cons:** - Feature Limitations (1 reviews) ### What Do G2 Reviewers Say About Amazon AppStream 2.0? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Amazon AppStream 2.0, making the streaming experience straightforward and efficient. - Users praise the **easy setup** of Amazon AppStream 2.0, making the onboarding process smooth and efficient. - Users highlight the **seamless integrations** of Amazon AppStream 2.0, enhancing their workflow and application accessibility. **Cons:** - Users desire **greater flexibility** in legacy App virtualization options provided by Amazon AppStream 2.0. #### What Are Recent G2 Reviews of Amazon AppStream 2.0? **"[Appstream 2.0 is a good VDI and App Virtualization solution.](https://www.g2.com/survey_responses/amazon-appstream-2-0-review-11465957)"** **Rating:** 4.5/5.0 stars *— Ravi S.* [Read full review](https://www.g2.com/survey_responses/amazon-appstream-2-0-review-11465957) --- **"[Fast, Reliable Cloud Storage You Can Count On](https://www.g2.com/survey_responses/amazon-appstream-2-0-review-12696470)"** **Rating:** 4.0/5.0 stars *— Cinthia Alejandra A.* [Read full review](https://www.g2.com/survey_responses/amazon-appstream-2-0-review-12696470) --- ### 22. [RealVNC](https://www.g2.com/products/realvnc/reviews) RealVNC® Connect is the secure remote access solution from RealVNC, the inventors of VNC technology. RealVNC Connect lets you connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. From enabling remote working, to managing vital systems remotely, to providing IT support for your organization, RealVNC® Connect has the features you need to stay connected. Trusted by IT teams at leading businesses around the world, RealVNC Connect offers affordability, ease of use, and unrivalled security for remote access. For information on our security credentials, visit: https://www.realvnc.com/en/connect/security/ **Average Rating:** 4.7/5.0 **Total Reviews:** 417 **How Do G2 Users Rate RealVNC?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind RealVNC?** - **Seller:** [RealVNC](https://www.g2.com/sellers/realvnc) - **Year Founded:** 2002 - **HQ Location:** Cambridge, United Kingdom - **Twitter:** @RealVNC (2,207 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1432337/ (131 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 56% Small-Business, 32% Mid-Market #### What Are RealVNC's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Cross-platform Compatibility (3 reviews) - Cross-Platform Support (3 reviews) - File Transfer (3 reviews) - Reliability (3 reviews) **Cons:** - Poor Customer Support (2 reviews) - Admin Access Issues (1 reviews) - Billing Issues (1 reviews) - Connection Issues (1 reviews) - Inadequate Reporting (1 reviews) ### What Do G2 Reviewers Say About RealVNC? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of RealVNC, enhancing connectivity and simplifying remote support and collaboration. - Users value the **cross-platform compatibility** of RealVNC, enjoying seamless connectivity across various operating systems. - Users value the **cross-platform support** of RealVNC, ensuring seamless connectivity across multiple operating systems. - Users appreciate the **best in class for secure file transfer** feature of RealVNC, enhancing collaboration and support. - Users value the **reliability** of RealVNC, offering consistent performance and secure connectivity across various platforms. **Cons:** - Users report **poor customer support** from RealVNC, with slow responses and unresolved issues exacerbated by recent updates. - Users report **admin access issues** , including slow support and connectivity problems with satellite connections like Starlink. - Users report **billing issues** with RealVNC, citing inadequate customer service and lack of support for paid plans. - Users often face **connection issues** with RealVNC, including outages and difficulties with satellite connections like Starlink. - Users report **inadequate reporting** from RealVNC, citing unresponsive tech support and unresolved issues after updates. #### What Are Recent G2 Reviews of RealVNC? **"[Efficient, Resource-Light Remote Support Tool](https://www.g2.com/survey_responses/realvnc-review-211136)"** **Rating:** 5.0/5.0 stars *— Brad C.* [Read full review](https://www.g2.com/survey_responses/realvnc-review-211136) --- **"[Completely Reliable for Remote Support with Great Session Recording and File Transfer Features](https://www.g2.com/survey_responses/realvnc-review-12970424)"** **Rating:** 5.0/5.0 stars *— Vivek K.* [Read full review](https://www.g2.com/survey_responses/realvnc-review-12970424) --- #### What Are G2 Users Discussing About RealVNC? - [What is VNC Connect used for?](https://www.g2.com/discussions/what-is-vnc-connect-used-for) - [How do I use VNC remote access?](https://www.g2.com/discussions/how-do-i-use-vnc-remote-access) - [How does VNC Connect work?](https://www.g2.com/discussions/how-does-vnc-connect-work) - [Is VNC connect free?](https://www.g2.com/discussions/is-vnc-connect-free) - 2 comments - [What is VNC software used for?](https://www.g2.com/discussions/what-is-vnc-software-used-for) - 1 comment ### 23. [V2 Cloud](https://www.g2.com/products/v2-cloud/reviews) Desktop virtualization doesn't have to be complicated. V2 Cloud is the all-in-one and fully managed virtual desktop you need. We work closely with Independent Software Vendors, Business owners, Managed Service Providers, IT managers, and many others to grow their businesses with the Cloud. As a fully integrated Desktop-as-a-Service solution (DaaS), we focus on speed and simplicity, so you can work faster from anywhere. You can also use V2 Cloud to publish any Windows applications and use them as a Software as a Service (SaaS). Benefit also from the GPU-enhanced VDI to run demanding applications. Delegate your IT resilience and cybersecurity tasks to the V2 Cloud team and enjoy business continuity. Let our support team get rid of your worries—use your cloud computer safely, quickly, and economically. We support you by email, live chat, and phone. Try V2 Cloud and say hello to the all-in-one cloud desktop! **Average Rating:** 4.7/5.0 **Total Reviews:** 236 **How Do G2 Users Rate V2 Cloud?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.9/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind V2 Cloud?** - **Seller:** [V2 Cloud Solutions](https://www.g2.com/sellers/v2-cloud-solutions) - **Company Website:** https://v2cloud.com - **Year Founded:** 2012 - **HQ Location:** Montreal, CA - **Twitter:** @v2cloudWaas (613 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9428521/ (57 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Accounting, Information Technology and Services - **Company Size:** 84% Small-Business, 12% Mid-Market #### What Are V2 Cloud's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Easy Setup (12 reviews) - Customer Support (8 reviews) - Easy Deployment (5 reviews) - Reliable (5 reviews) **Cons:** - Slow Performance (4 reviews) - Pricing Issues (3 reviews) - Expensive (2 reviews) - Remote Access Issues (2 reviews) - Admin (1 reviews) ### What Do G2 Reviewers Say About V2 Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of V2 Cloud, praising its simple setup and reliable functionality for virtual machines. - Users appreciate the **easy setup** of V2 Cloud, enabling quick deployment of virtual machines for efficient teamwork. - Users value the **very helpful customer support** from V2 Cloud, ensuring quick resolutions and 24/7 availability. - Users value the **easy deployment** of V2 Cloud, benefiting from quick setup and seamless connectivity for their solutions. - Users value the **reliability** of V2 Cloud, highlighting its excellent uptime and stable performance for team tasks. **Cons:** - Users experience **slow performance** at times, particularly on lower plans and during startup, affecting efficiency. - Users note **pricing issues** with V2 Cloud, feeling costs can escalate and don’t always match their needs. - Users find the **upgrading costs to fast PCs** for V2 Cloud to be quite expensive and a bit burdensome. - Users face **remote access issues** due to maintenance mode and limited storage affecting their experience with V2 Cloud. - Users feel that more **advanced admin controls** would enhance the experience for larger setups, though it's not a major issue. #### What Are Recent G2 Reviews of V2 Cloud? **"[Unmatched Customer Support and Easy Setup](https://www.g2.com/survey_responses/v2-cloud-review-12976762)"** **Rating:** 5.0/5.0 stars *— Sahil P.* [Read full review](https://www.g2.com/survey_responses/v2-cloud-review-12976762) --- **"[Easy Virtualization with Stellar Support. Great for multi-user access.](https://www.g2.com/survey_responses/v2-cloud-review-12776484)"** **Rating:** 5.0/5.0 stars *— Derrick D.* [Read full review](https://www.g2.com/survey_responses/v2-cloud-review-12776484) --- #### What Are G2 Users Discussing About V2 Cloud? - [What is V2 Cloud used for?](https://www.g2.com/discussions/what-is-v2-cloud-used-for) - 1 comment, 1 upvote ### 24. [TSplus](https://www.g2.com/products/tsplus/reviews) TSplus is the ideal alternative to Microsoft RDS and Citrix to web-enable your legacy apps, create SaaS solutions or remotely access your centralized corporate tools and files. TSplus Remote Access offers a reliable and scalable way to web-enable your Windows Applications hosted on premise or in the cloud. TSplus empowers users with instant, intuitive and seamless access to Windows-based applications and desktops, from any browser on any device, including PCs, Macs, smartphones and tablets. Connect from any device, customize your Web Portal, Print anywhere with the Universal Printer, Use the Gateway for larger structures and simply manage your farm of servers, all from one intuitive, modern Admin tool. Add powerful add-ons to keep your remote connections secure and your servers healthy: 2FA, Advanced Security or Server Monitoring. **Average Rating:** 4.9/5.0 **Total Reviews:** 62 **How Do G2 Users Rate TSplus?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 7.3/10 (Category avg: 8.7/10) **Who Is the Company Behind TSplus?** - **Seller:** [TSplus](https://www.g2.com/sellers/tsplus) - **Year Founded:** 2005 - **HQ Location:** Lyon, Rhône-Alpes - **Twitter:** @TSplusSoftware (151 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/jwts/ (79 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 72% Small-Business, 22% Mid-Market #### What Are TSplus's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Customer Support (7 reviews) - Setup Ease (6 reviews) - Security Focus (5 reviews) - Affordable (4 reviews) **Cons:** - Poor Interface Design (3 reviews) - Remote Access Issues (3 reviews) - Not User-Friendly (2 reviews) - Setup Difficulties (2 reviews) - Admin (1 reviews) ### What Do G2 Reviewers Say About TSplus? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in TSplus, enjoying straightforward setup and seamless management across the estate. - Users commend the **responsive customer support** of TSplus, consistently resolving issues and providing assistance when needed. - Users value the **easy setup** of TSplus, appreciating its straightforward installation and quick configuration process. - Users commend TSplus for its **robust security features** , enhancing protection with 2FA and centralized management. - Users commend the **affordability** of TSplus, making it a valuable choice for secure remote desktop solutions. **Cons:** - Users criticize the **poor interface design** of TSplus, noting its complexity and lack of modernity in usability. - Users often face **remote access issues** with TSplus due to complex configuration and server lag affecting services. - Users report a **not user-friendly interface** , noting complexity in setup and a need for improvements in the UI. - Users report **setup difficulties** with TSplus, particularly for those who are not tech-savvy, complicating user experience. - Users feel the **admin portal design needs improvement** and integration with other software is lacking. #### What Are Recent G2 Reviews of TSplus? **"[thanks a lot Mr. Andrzej Krystaszek for TSplus Team](https://www.g2.com/survey_responses/tsplus-review-10367743)"** **Rating:** 5.0/5.0 stars *— Wesam E.* [Read full review](https://www.g2.com/survey_responses/tsplus-review-10367743) --- **"[Quick Deployment, Responsive Support](https://www.g2.com/survey_responses/tsplus-review-12574415)"** **Rating:** 5.0/5.0 stars *— Thierry M.* [Read full review](https://www.g2.com/survey_responses/tsplus-review-12574415) --- #### What Are G2 Users Discussing About TSplus? - [Is TSplus secure?](https://www.g2.com/discussions/is-tsplus-secure) - [Is TSplus legal?](https://www.g2.com/discussions/is-tsplus-legal) - 2 comments, 1 upvote - [What is TS Plus software?](https://www.g2.com/discussions/what-is-ts-plus-software) - 1 comment - [How does TSplus work?](https://www.g2.com/discussions/how-does-tsplus-work) ### 25. [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) LogMeIn Rescue is an enterprise remote support platform that enables IT teams and customer support organizations to deliver fast, secure, and reliable technical support — to employees, customers, and remote devices — from a single, scalable solution. Built for moments when failure is not an option, Rescue combines purpose-built security, proven performance, and practical AI to help support teams resolve issues quickly and confidently — without compromising control, compliance, or end-user experience. Rescue is used by small help desks and the world's largest global enterprises alike, including organizations in regulated industries such as finance, healthcare, and the public sector. Whether supporting internal IT or external customer-facing teams, Rescue adapts to your environment, your workflows, and your scale. Key capabilities include: -Enterprise-grade security: 40+ granular permissions and controls, session audit logs, IP and device-based access restrictions, SSO/AD Sync, and data storage policies — purpose-built for compliance and governance requirements. -Fast, reliable connections: Sessions connect in ~20 seconds or less, backed by 99.99% uptime, 5B+ remote sessions, and 20+ years of proven enterprise performance. -Flexible support options: 12+ connection methods including PIN code, calling card, web link, and live chat — minimizing user friction across platforms and devices. -Practical AI: AI-powered diagnostics, session summaries, script building, and error analysis help technicians resolve issues faster and document more consistently. -Smart integrations: Pre-built connectors for ServiceNow, Nexthink, Salesforce and more, plus robust APIs that align Rescue with the tools and workflows where support already lives. -Multi-platform support: Support devices across Windows, Mac, iOS, Android, Linux and Chromebook. Rescue is trusted by support teams that need a solution that is secure by design, operationally dependable, and ready to evolve with the demands of AI-driven enterprise support. **Average Rating:** 4.6/5.0 **Total Reviews:** 196 **How Do G2 Users Rate LogMeIn Rescue?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 9.3/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Rescue?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 38% Mid-Market, 34% Small-Business #### What Are LogMeIn Rescue's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Remote Access (5 reviews) - Remote Support (5 reviews) - Remote Control (4 reviews) - Customer Support (3 reviews) **Cons:** - Expensive (3 reviews) - Feature Limitations (2 reviews) - Limited Features (2 reviews) - Ticketing Issues (2 reviews) - Admin (1 reviews) ### What Do G2 Reviewers Say About LogMeIn Rescue? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in LogMeIn Rescue for seamless remote support and management. - Users find LogMeIn Rescue's **remote access** effective and simple, facilitating support without physical interaction. - Users value the **simple and effective remote support** that LogMeIn Rescue provides, enhancing IT support efficiency. - Users appreciate the **ease of remote access** with LogMeIn Rescue, enabling efficient support without physical interaction. - Users appreciate the **efficient customer support** of LogMeIn Rescue, enhancing issue resolution through effective remote connections. **Cons:** - Users find LogMeIn Rescue **quite expensive** , noting it lacks sufficient features compared to other remote software options. - Users feel the **feature limitations** of LogMeIn Rescue don't justify its cost compared to competitors with more options. - Users feel LogMeIn Rescue has **limited features** compared to alternatives, limiting its value for the price paid. - Users report frustrating **ticketing issues** with inadequate support and challenges in managing accounts across different portals. - Users experience frequent **application crashes** and inadequate support, leading to frustrating management challenges. #### What Are Recent G2 Reviews of LogMeIn Rescue? **"[Easy to Use with Seamless Connection and Great Screen Sharing Features](https://www.g2.com/survey_responses/logmein-rescue-review-12937006)"** **Rating:** 5.0/5.0 stars *— MOBOLAJI O.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12937006) --- **"[Effortless Remote Support with Stellar Security](https://www.g2.com/survey_responses/logmein-rescue-review-12760322)"** **Rating:** 4.5/5.0 stars *— Reena S.* [Read full review](https://www.g2.com/survey_responses/logmein-rescue-review-12760322) --- #### What Are G2 Users Discussing About LogMeIn Rescue? - [What is Rescue used for?](https://www.g2.com/discussions/what-is-rescue-used-for) ## What Is Remote Desktop Software? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to Remote Desktop Software? - [Remote Support Software](https://www.g2.com/categories/remote-support) - [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing) --- ## How Do You Choose the Right Remote Desktop Software? ### What You Should Know About Remote Desktop Software ### What is remote desktop software? Remote desktop software, also known as remote access software, allows users to access another computer or system remotely in real time and work on it like their local device. It ensures easy, efficient, and secure access to one or many remote desktops.  While the software can also be used for remote support, a remote desktop tool is typically used by employees to access a machine remotely rather than to resolve a technical problem. Though the maintenance functions may not be as extensive as those of remote support solutions, remote desktop tools aid support teams in performing basic maintenance tasks on numerous devices from a single station. Typical use cases of a remote desktop tool include granting employees access to and managing distant computers anytime, from any device, which gives them the privilege to work from anywhere. Sometimes IT support professionals use remote desktop software to troubleshoot and perform maintenance tasks remotely. ### What are the common features of remote desktop software? The following are some core features of a remote desktop tool that can help users achieve greater flexibility and cost savings through remote work: - Remote access and control: Remote desktop software provides end users access to and control over other devices not in their physical vicinity. The software facilitates the visibility of a specific window or the entire desktop. - Multi-monitor support: Many workplaces now opt for multiple monitors at their workstations to help improve productivity. As a result, the remote desktop tool supports the capability to view multiple monitors at a time. - Multiple operating system (OS) support: Businesses today use Windows, macOS, Linux, or other OS, and sometimes multiple OS within the same company. Remote desktop software has features to handle viewing and functioning on any OS, independent of the OS the end user is connecting from. - Mobile device access: Remote desktop tools allow administrators to access connected mobile devices and support mobile OS like Android, iOS, and more. - Data encryption: When a user’s device is being used and managed remotely, it may leave the user feeling vulnerable. The remote desktop tool offers a data encryption feature to secure the connection and protect data. - File management: Remote desktop software facilitates file sharing and transfers to enable quick and effortless work discussion, collaboration among colleagues, and viewing of relevant documents when working remotely. The shared or transferred files are highly secure as permission to access them is granted only to authenticated user accounts. - Remote configuration: The software helps configure a remote PC for access so that the end user can take complete control of the device over the internet anytime. - Chat: The chat functionality of the remote desktop software allows users to send and receive messages between computers. - Application management: Remote desktop tool centrally manages, configures, and monitors applications on employee devices.  - Session transfer: Access to remote sessions for IT support can be transferred between users using a remote desktop application. - Session recording: A remote desktop tool provides the ability to record remote sessions at a desired location on the local computer.  - Security: All the data shared across a remote connection is encrypted. It also uses multi-factor authentication (MFA) to ensure only authorized users can log in and notify suspicious activities. - Deployment flexibility: Remote desktop tools can be deployed on the cloud and on-premises, depending on the organization’s requirements. - Remote printing: Some remote desktop solutions provide remote printing capabilities to help users print documents using a locally plugged or network printer. - Session usage reporting: Activity log tracking and session analytics is essential for IT managers and chief information officers (CIOs) looking to track, manage, and optimize helpdesk activities. - Branding: Remote desktop systems may let businesses customize client applications to match their websites. ### What are the benefits of remote desktop software? There are several benefits that a business can reap from a remote desktop tool. Below is a list of advantages that the tool offers: - Efficiency: Remote desktop tools offer the potential to maintain numerous devices from a single workstation. Users can access the systems they need from wherever they are located. - Cost savings: Remote desktop tools may require the installation of remote client software on user devices. However, some web-based remote desktop software provides remote access with zero endpoint installation or configuration. Clientless, centrally-managed solutions do not require installation, management, and software maintenance on individual devices, thereby cutting down IT support costs. Additionally, these solutions enable users to work from home with the most reliable and secure connection resulting in reduced overhead expenditure for office space, computing equipment, software, utilities, etc. - Flexibility: Employers are increasingly promoting flexible and remote work. The ability to work from anywhere, at any time, and on multiple devices increases employee productivity and turnover. These tools enable employees to work remotely with a seamless remote desktop connection to one or many desktops at the workplace. - Business continuity: Remote desktop platform ensures business continuity in times of crisis, such as pandemic outbreaks, harsh weather, and transportation strikes. It provides access to business applications and data from home, enabling organizations to meet their business objectives. ### Who uses remote desktop software? - Customer support teams: Employees on support teams are most likely to use the remote desktop tool. The software greatly improves the efficiency of most support teams’ day-to-day routines and tasks.  - IT departments: Software and licensing administrators in the IT department can use remote desktop tools for scheduling and running maintenance on devices, regardless of the device's physical location or the administrator. - Data archive teams: Teams that do heavy [data archive](https://learn.g2.com/data-archiving) work may also benefit from using a remote desktop tool. Data archives tend to be optimized toward UNIX systems like Linux’s numerous variants, so having a remote Linux build that can be tapped into from a Windows desktop can be incredibly valuable. - Software engineers: Remote desktop solutions enable developers and engineers to share a single workstation, use [integrated development environments (IDEs)](https://www.g2.com/articles/ide), access remote servers, and investigate bugs remotely. - Educational institutions: Teachers, professors, educators, and administrators use remote access solutions for conducting classes and accessing tools and files from remote locations. - Remote users: Remote employees rely on these solutions to access company files and servers and complete tasks without being in the office. ### What are the Alternatives to Remote Desktop Software? - [Remote support software:](https://www.g2.com/categories/remote-support) Remote support and remote desktop tools are so similar that many use the two names interchangeably. There is a slight but notable difference between the two. Remote desktop software focuses more exclusively on access to and control over a remote device. While remote support software does this as well, these solutions offer more expansive features to assist with maintenance and troubleshooting. - [Virtual desktop infrastructure (VDI) software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi): Remote desktop and VDI software have similar characteristics but slightly different target functions. A remote desktop tool tends to focus on creating connections to physical devices. In contrast, a VDI tool hones in on entirely virtual desktops associated with servers or even an OS being run within another OS. VDI software allows for centralized hosting and viewership of numerous desktops, whereas remote desktop focuses on the ability to access numerous physical desktops from a single location. - [Screen sharing software](https://www.g2.com/categories/screen-sharing): These systems partially match the functionality of remote desktop solutions by allowing users to share screens and demonstrate processes to viewers. Sales, marketing, and support teams use screen sharing tools to provide demos, brainstorm, and resolve technical issues. ### Challenges with remote desktop software Remote desktop tools can come with their own set of challenges.  - Connectivity: Remote desktop usage occurs entirely via the internet, so connectivity issues can end up disrupting the experience. When implementing a remote desktop tool, users must ensure high internet connectivity. - Hardware dilemmas: Remote desktop software relies partly on the end device’s hardware functioning optimally. If there is an issue with the end device’s hardware, the software may not be able to access the remote device. - Privacy: The means to take control of other users’ computers remotely does come with a certain degree of privacy risk. In the wrong hands, losing control of one’s computer means compromised data on the computer or an entire network. Companies need to use strong endpoint protection software when implementing remote support software to protect internal devices. - Operating system compatibility: Some remote desktop systems may not efficiently support different operating systems such as Linux, macOS. or their outdated versions. This Os non-compatibility makes it challenging for remote users to receive timely solutions. - High-performance tasks: Network speed and bandwidth variation may impact remote desktop tools' ability to to complete tasks demanding high computational resources, including video rendering, data analysis, and graphic design. - User experience: Complex remote desktop applications make it difficult for users to log in, establish connections with remote devices, and share files. ### How to choose remote desktop software Organizations buying remote desktop software must consider business-specific needs and the following factors to maximize the return on their investment. - Device whitelisting and authentication: Choosing a remote desktop platform with device or endpoint authentication is crucial for preventing unauthorized systems from connecting with remote devices and gaining unattended access. - Two-factor authentication (2FA): Remote desktop solutions with 2FA capabilities verify user identity to protect devices and data from brute-force attacks, social engineering, and phishing.  - Security compliance: Buyers must ensure that the remote access tool of their choice meets different security standards, including [General Data Protection Regulation (GDPR)](https://www.g2.com/glossary/gdpr-definition), System and Organization Controls (SOC 2), Family Educational Rights and Privacy Act (FERPA), Peripheral Component Interconnect (PCI), and Health Insurance Portability and Accountability Act (HIPAA). Also, consider choosing solutions that update security protocols regularly.  - Ease of use: Selecting a user-friendly remote desktop tool is essential for ensuring that even non-technical users have a seamless experience while using the system. Moreover, users should be able to install the application without any difficulty.  - File transfer: Remote desktop tools with [file sharing](https://www.g2.com/glossary/file-sharing-definition) features allow users to share presentations, documents, and data, enabling them to send or receive files immediately. Also, consider looking for systems with remote printing, chat, multi-monitor support, and remote wake-on-LAN functionalities. - Available on mobile devices: Choosing a system that users can access from a phone or tablet helps technical support specialists resolve issues on the go.  - Price and customer support: Consider thoroughly evaluating customer support availability and features against price to find the best solution. Depending on their organizations’ sizes, needs, and preferences, buyers must try different tools to find the one that best fits their compatibility, security, usability requirements, and budget. ### Remote desktop software pricing Remote desktop software is available in two deployment models: on-premises and cloud. Based on the models, the software can also be purchased as a perpetual license or as annual or monthly subscriptions. Remote desktop tools are priced as a perpetual license for on-premises software, whereas cloud-based solutions are available on a subscription basis. Some remote desktop tools can be downloaded for free private usage and are available as a three-tier license, often business, premium, or corporate. Remote desktop software pricing varies depending on the number of seats, devices, and features organizations require. Below is a general overview of pricing based on tiers buyers choose. - Entry-level plans range from $10 to $15 monthly and include basic features. These plans suit individual users and small businesses. - Mid-range plans can cost businesses up to $35 per month. They provide more features suitable for larger business teams. - Advanced plans cost around $75 monthly and offer advanced support and user management features. These are ideal for larger enterprises with extensive business requirements. ### Implementation of remote desktop software How is remote desktop software implemented? There are generally two ways in which a remote desktop software is implemented: - OS-based implementation: OS-based remote desktop solutions are built directly into the OS. No extra software is required to use OS-based remote desktop solutions as the tools are already installed. For example, some versions of Windows come with built-in remote desktop software.  - Third-party-based implementation: Third-party-based implementation is needed when remote desktop software has to be licensed by the user. Once the buyer has decided on the software that fits their particular needs and installed it, it should be ready for use. ### Remote desktop software trends - Companies will adopt a hybrid workplace model: Companies are now looking at providing the choice of working from the office only for a few days a week. The remote working element in a hybrid workplace is a trend that is expected to grow. Employees within an organization have increasingly started preferring to work from home or anywhere else with flexible working schedules. Employers are also providing the flexibility to do so. Remote desktop and remote support software will be widely used when working remotely, as they provide seamless IT support without letting external factors hinder business processes from running smoothly. - Organizations will opt for consolidation of remote work tools: Organizations use multiple software solutions such as video conferencing, remote support, and remote desktop to enable effective collaboration across employees, clients, and partners. It is essential to consolidate these tools and provide the organization with better visibility to enhance operational productivity, thereby reducing the need to monitor each device individually. The adoption of centralized solutions is expected to rise, considering it would help companies ensure compliance and tackle software management issues. - BYOD trends continue gaining popularity: Many organizations encourage employees to use BYOD devices to control capital expenditure costs rising from hardware purchase and maintenance. Employees using their devices often rely on remote desktop solutions to connect with peers or access server files. Remote workers using their devices for office work are more likely to experience cybersecurity threats. Businesses must continue investing in cybersecurity, cloud security, and vulnerability management tools to prevent data leaks and unauthorized access and mitigate remote work tech vulnerability. _Researched and Written by_ [_Anindita Sengupta_](https://research.g2.com/insights/author/anindita-sengupta) _Reviewed and Edited by_ [_Sinchana Mistry_](https://in.linkedin.com/in/sinchana-mistry95)