# Best Remote Desktop Software - Page 2 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Remote desktop software enables users to seamlessly connect to and control a computer in another location via an internal network or the internet, displaying the remote screen in real time and giving the user full keyboard and mouse control, supporting remote work, IT troubleshooting, and product demonstrations. ### Core Capabilities of Remote Desktop Software To qualify for inclusion in the Remote Desktop category, a product must: - Display the remote computer screen on your own screen in real time - Use your own keyboard and mouse to control the remote screen - Allow complete access to and control over the remote desktop - Allow connection either via an internal network or IP address - Support differing operating systems ### Common Use Cases for Remote Desktop Software IT professionals, support technicians, and remote employees use [remote desktop software](https://learn.g2.com/best-remote-desktop-software) to access and manage computers from any location. Common use cases include: - Enabling remote employees to securely access corporate networks and servers from BYOD devices - Allowing IT teams to troubleshoot and configure employee devices without requiring physical presence - Supporting sales teams and user specialists in guiding clients through complex processes or product demonstrations remotely ### How Remote Desktop Software Differs from Other Tools Remote desktop software offers full remote control of another computer, distinguishing it from [screen sharing software](https://www.g2.com/categories/screen-sharing), which allows users to share their screens for presentations or web conferencing without granting control. It also differs from [screen and video capture software](https://www.g2.com/categories/screen-and-video-capture), which records desktop activity for asynchronous sharing rather than providing live remote access. Remote desktop solutions deploy encryption, two-factor authentication, and other security measures to ensure secure data transmission during remote sessions. ### Insights from G2 on Remote Desktop Software Based on category trends on G2, connection reliability and cross-platform OS support as standout features. Reduced need for in-person technical support and faster issue resolution as primary outcomes of adoption. ## Top Remote Desktop Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,896 reviews) | IT support with unattended cross-platform access | "[Wonderful product, very flexible, use over many platforms](https://www.g2.com/survey_responses/teamviewer-review-4314442)" | | 2 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (684 reviews) | Unattended IT support with Zoho ecosystem integration | "[Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting](https://www.g2.com/survey_responses/zoho-assist-review-12732350)" | | 3 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,082 reviews) | Patch-driven remote access without VPN dependency | "[Simple and Useful](https://www.g2.com/survey_responses/action1-review-13049497)" | | 4 | [Microsoft Quick Assist](https://www.g2.com/products/microsoft-quick-assist/reviews) | 4.4/5.0 (31 reviews) | Built-in Windows remote troubleshooting without installs | "["Reliable Remote Help with Microsoft Quick Assist"](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12947447)" | | 5 | [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) | 4.2/5.0 (52 reviews) | Browser-based remote support without software installation | "[Effortless Remote Control](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)" | | 6 | [RemotePC](https://www.g2.com/products/remotepc/reviews) | 4.7/5.0 (650 reviews) | Affordable always-on access across multiple PCs | "[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)" | | 7 | [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) | 4.8/5.0 (511 reviews) | IT support with unattended multi-platform access | "[Splashtop: Simple Setup, Top-Notch Performance, and Strong Security](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)" | | 8 | [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5.0 (1,076 reviews) | Lightweight remote support across mixed IT environments | "[Fast, Smooth Remote Access with a Simple Interface](https://www.g2.com/survey_responses/anydesk-review-12921183)" | | 9 | [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) | 4.7/5.0 (478 reviews) | MSP remote support with unattended access | "[Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration](https://www.g2.com/survey_responses/screenconnect-review-12676760)" | | 10 | [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) | 4.5/5.0 (140 reviews) | — | "[Easy Remote Connectivity and Control with Remote Desktop Services](https://www.g2.com/survey_responses/remote-desktop-services-review-12976096)" | --- ## What Are the Most Common Questions About Remote Desktop Software? *AI-generated · Last updated: May 26, 2026* ### Which Remote Desktop solutions prevent unauthorized access and security breaches for your organization and specific needs? Based on G2 reviews, buyers looking to reduce unauthorized access risk often focus on products reviewers describe as secure, controlled, and easy to manage without exposing systems broadly. According to verified users, BeyondTrust Remote Support is frequently praised for strong security, audit logs, credential injection, and access through strict firewalls without relying on a traditional VPN. G2 reviewers mention TeamViewer for secure unattended access and broad device support, while ScreenConnect is noted for role-based access, session recording, and backstage access that helps IT teams work without disrupting users. Across recent reviews, buyers also flag pricing and setup complexity as tradeoffs for more security-focused tools. - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – used for secure remote support with audit logs, credential controls, and firewall-friendly access - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – used for secure unattended access, cross-platform support, and remote troubleshooting - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – chosen for remote admin access, session recording, and controlled technician workflows ### What Top Remote Desktop vendors with strong endpoint security and threat prevention. and key capabilities? Based on G2 reviews, products associated with stronger endpoint security themes are often those that combine remote access with patching, visibility, or controlled access features. G2 reviewers mention Action1 for vulnerability scanning, patch management, and remote desktop support from a centralized console, which helps teams keep endpoints updated while still assisting users remotely. According to verified users, BeyondTrust Remote Support stands out for secure remote access, logging, and controlled privileged workflows. Reviewers also highlight Heimdal for combining patching, remote support, and broader security management in one platform. Buyers should note that recent reviews also mention tradeoffs such as heavier interfaces, support expectations, or pricing depending on the product. **Here are some of the top-rated products on G2:** - [Action1](https://www.g2.com/products/action1/reviews) – best fit for teams that want patching, vulnerability visibility, and remote support in one console - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for secure remote support with auditing and controlled privileged access - [Heimdal](https://www.g2.com/products/heimdal/reviews) – useful for organizations combining patch management, remote support, and security operations ### What Best Remote Desktop platforms providing lowest latency and user experience. that deliver strong ROI? Based on G2 reviews, buyers most often connect low-latency experience with tools that feel smooth during support sessions and reduce travel or downtime. According to verified users, TeamViewer is commonly described as fast, stable, and easy to launch, with reviewers noting low lag during screen sharing, troubleshooting, and file transfer. G2 reviewers also describe Zoho Assist as lightweight, cost-conscious, and easy to deploy for attended and unattended support. RemotePC appears in reviews as a practical value choice for remote work, with users highlighting quick setup, responsive performance, and broad device access. Across recent reviews, strong ROI themes center on fewer site visits, faster issue resolution, and simpler remote work access. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often used for fast remote troubleshooting, smooth sessions, and cross-platform access - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – valued for affordable unattended support, simple deployment, and browser-based access - [RemotePC](https://www.g2.com/products/remotepc/reviews) – chosen for responsive remote work access, simple setup, and good value for distributed teams ### What are the best Remote Desktop platforms for enterprise security and work? Based on G2 reviews, enterprise buyers tend to favor platforms that combine secure remote access with centralized control, unattended access, and support for distributed users. According to verified users, TeamViewer is widely used for enterprise support because reviewers mention centralized management, unattended access, broad operating system coverage, and strong reliability across many endpoints. G2 reviewers also point to BeyondTrust Remote Support for organizations prioritizing auditability, granular access control, and secure support across stricter environments. ScreenConnect is frequently mentioned for backstage access, technician tooling, and integration into existing service workflows. Recent reviews suggest the best fit depends on whether your priority is scale, deeper security controls, or technician efficiency. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – strong fit for large-scale remote support, unattended access, and multi-device administration - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – favored for secure enterprise access, auditing, and compliance-oriented workflows - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for IT teams needing backstage support tools and efficient remote troubleshooting ### What Most trusted Remote Desktop by IT leaders based on verified user reviews? Based on G2 reviews, TeamViewer appears as the most trusted single option in this recent review set because it has the strongest recent review volume among eligible products and is repeatedly described as reliable, easy to deploy, and effective for remote troubleshooting, unattended access, and cross-platform support. According to verified users, trust is tied to stable sessions, familiar workflows, and the ability to support employees or clients without being onsite. G2 reviewers mention that buyers appreciate TeamViewer for enterprise-scale use, remote file transfer, and broad device compatibility, though some also raise pricing and occasional connection or version issues. Overall, recent reviews position it as a dependable choice for many common remote support needs. ### Which Remote Desktop tools enable work-from-anywhere access without VPN complexity for your organization and specific needs? Based on G2 reviews, buyers trying to simplify remote work without traditional VPN friction often choose products that connect through lightweight agents, browsers, or unattended access tools. G2 reviewers mention Splashtop Remote Access for secure access to office desktops from home, with users highlighting easy deployment and strong performance for remote work. According to verified users, Zoho Assist is valued for browser-based access and unattended sessions that replace older VPN-style workflows for some teams. TeamViewer is also frequently mentioned for accessing systems from anywhere without complex network configuration, especially across mixed device environments. Recent reviews suggest buyers should compare ease of deployment, connection consistency, and support needs for non-technical end users. **Here are some of the top-rated products on G2:** - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – used for remote work, cross-device access, and secure connections without onsite presence - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – helpful for browser-based support and unattended access without added setup complexity - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often chosen for remote access from anywhere across Windows, Mac, Linux, and mobile devices ### What Highest rated Remote Desktop for delivering seamless user experience with security. and key capabilities? Based on G2 reviews, seamless experience usually means quick connection, simple setup, and secure access that does not interrupt users more than necessary. According to verified users, Zoho Assist stands out in recent reviews for straightforward deployment, browser access, unattended support, and a lightweight client that is easy for end users to understand. G2 reviewers also describe BeyondTrust Remote Support as strong for secure, compliant workflows, especially where audit trails and controlled access matter. TeamViewer is often praised for smooth remote control, cross-platform use, and easy session initiation. Across recent feedback, the main differentiators are onboarding simplicity, connection reliability, and how much security control a team needs day to day. **Here are some of the top-rated products on G2:** - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – recognized for easy end-user setup, unattended access, and smooth browser-based support - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for teams that need seamless support plus audit and access controls - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – widely used for smooth sessions, quick setup, and secure cross-platform connectivity ### Which Remote Desktop software includes granular access controls and monitoring for your organization and specific needs? Based on G2 reviews, products with stronger control and monitoring themes tend to be used by IT teams that need oversight, role separation, and session accountability. According to verified users, BeyondTrust Remote Support is frequently associated with granular access control, audit logs, session recording, and credential handling for secure support. G2 reviewers mention ScreenConnect for role-based permissions, session recording, and backstage access that helps technicians manage devices without interrupting users. TeamViewer is also cited for centralized management and unattended access across many devices. Recent review patterns suggest these products appeal most to organizations balancing technician flexibility with security review, governance, and clearer visibility into remote sessions. **Here are some of the top-rated products on G2:** - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – best for organizations needing auditing, credential controls, and secure session oversight - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for role-based access, session recording, and backstage remote administration - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – supports centralized management and controlled unattended access across device fleets ### What Remote Desktop software with proven connection stability and reliable performance. and key capabilities? Based on G2 reviews, reliable performance is most often described in terms of stable sessions, quick connection times, and enough responsiveness to troubleshoot in real time. G2 reviewers mention TeamViewer repeatedly for stable connections, low lag, unattended access, file transfer, and broad operating system support. According to verified users, Zoho Assist is often seen as dependable for unattended customer support and browser-based access, with many reviewers highlighting simple deployment and consistent day-to-day use. Splashtop Remote Access is also praised for fast, secure, and lightweight remote work access. Reviews still note occasional lag on weaker networks, so performance expectations often depend on bandwidth and device conditions. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – known for stable unattended access, file transfer, and cross-platform remote support - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – used for dependable remote assistance, unattended access, and simple browser-based sessions - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – chosen for lightweight, secure remote access and responsive remote work sessions ### What Most reliable Remote Desktop based on reviews from IT operations teams. and key capabilities? Based on G2 reviews, TeamViewer is the most reliable single product highlighted by this recent review set because it has the highest eligible recent review volume and a broad range of comments from IT support and operations users. According to verified users, its reliability is tied to unattended access, centralized deployment, stable cross-platform connectivity, and ease of starting support sessions quickly. G2 reviewers mention that IT teams use it for enterprise support, server access, file transfer, and helping distributed users without onsite visits. While some reviewers mention cost, UI complexity, or occasional lag, the overall pattern in recent reviews points to TeamViewer as the most consistently referenced option for dependable remote operations. ## How Many Remote Desktop Software Products Does G2 Track? **Total Products under this Category:** 139 ### Category Stats (Jul 2026) - **Average Rating**: 4.45/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Microsoft Quick Assist (+0.97%) - Among all products in this category, Microsoft Quick Assist recorded the largest rating increase compared to last month *Last updated: July 02, 2026* ## How Does G2 Rank Remote Desktop Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 15,900+ Authentic Reviews - 139+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Remote Desktop Software Is Best for Your Use Case? - **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Highest Performer:** [V2 Cloud](https://www.g2.com/products/v2-cloud/reviews) - **Easiest to Use:** [Action1](https://www.g2.com/products/action1/reviews) - **Top Trending:** [Action1](https://www.g2.com/products/action1/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### CrankWheel Share your screen without any friction. Screen share in seconds during a voice call. 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[SetMe](https://www.g2.com/products/setme/reviews) Built for IT pros, SetMe delivers fast, secure remote access with unlimited sessions and unattended devices for one flat rate. It supports Windows and macOS, with end-to-end encrypted sessions and file transfers. Delivers near-zero lag and stays connected through sign-outs, restarts, and shutdowns. Whether you're providing ad-hoc support, maintaining headless servers, or accessing your own systems on the go, SetMe offers stable performance and simple setup. **Average Rating:** 4.7/5.0 **Total Reviews:** 31 **How Do G2 Users Rate SetMe?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Usage Information:** 7.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.9/10 (Category avg: 9.1/10) **Who Is the Company Behind SetMe?** - **Seller:** [Techinline](https://www.g2.com/sellers/techinline) - **Company Website:** https://www.techinline.com - **Year Founded:** 2007 - **HQ Location:** Toronto - **Twitter:** @techinline (730 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3743785/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are SetMe's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Connection Speed (7 reviews) - Easy Access (7 reviews) - Easy Setup (6 reviews) - File Transfer (6 reviews) **Cons:** - Remote Access Issues (6 reviews) - Update Issues (4 reviews) - Limited Compatibility (3 reviews) - Remote Control Issues (3 reviews) - Session Issues (3 reviews) ### What Do G2 Reviewers Say About SetMe? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of SetMe, highlighting its intuitive design and smooth functionality. - Users enjoy the **fast and reliable connection speed** of SetMe, ensuring smooth access to remote computers. - Users love the **easy access** feature of SetMe, enabling seamless remote support and unattended usage. - Users value the **easy setup** of SetMe, allowing for quick installation and seamless connectivity across devices. - Users appreciate the **easy file transfer** functionality of SetMe, facilitating seamless support and updates for client machines. **Cons:** - Users experience **remote access issues** due to frequent updates, causing delays and disruptions during urgent sessions. - Users experience significant **update issues** with SetMe, often slowing down their remote sessions unexpectedly. - Users face **limited compatibility** with SetMe, struggling with iOS, Mac OS, and lack of Chromebook support. - Users face **remote control issues** like lack of screen sharing, slow client updates, and missing features compared to Fix.Me. - Users face **session issues** due to delayed updates and client patience, complicating remote assistance efforts. #### What Are Recent G2 Reviews of SetMe? **"[Exceptional Value and Effortless to Use](https://www.g2.com/survey_responses/setme-review-12186434)"** **Rating:** 4.0/5.0 stars *— Joshua A.* [Read full review](https://www.g2.com/survey_responses/setme-review-12186434) --- **"[Effortless Remote Access, Solves All Needs](https://www.g2.com/survey_responses/setme-review-12632781)"** **Rating:** 5.0/5.0 stars *— Nic M.* [Read full review](https://www.g2.com/survey_responses/setme-review-12632781) --- ### 2. [BlackBerry UEM](https://www.g2.com/products/blackberry-uem/reviews) BlackBerry UEM is a suite of solutions that all rely on the same foundation of security to secure the digital workplace. It keeps employees productive on any device, anywhere, while allowing your security team to manage diverse devices, ensure data security, support remote work, and reduce operational costs. Gain comprehensive control, enhance security, and streamline your IT operations. **Average Rating:** 3.8/5.0 **Total Reviews:** 363 **How Do G2 Users Rate BlackBerry UEM?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.0/10) **Who Is the Company Behind BlackBerry UEM?** - **Seller:** [BlackBerry](https://www.g2.com/sellers/blackberry) - **Company Website:** https://www.blackberry.com/ - **Year Founded:** 1984 - **HQ Location:** Waterloo, Ontario - **Twitter:** @BlackBerry (2,766,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2828/ (2,009 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Consultant - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 55% Enterprise, 27% Small-Business #### What Are BlackBerry UEM's Pros and Cons? **Pros:** - Administration Management (2 reviews) - Ease of Use (2 reviews) - Organization (2 reviews) - Reliability (2 reviews) - Security (2 reviews) **Cons:** - Learning Curve (2 reviews) - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Development Challenges (1 reviews) ### What Do G2 Reviewers Say About BlackBerry UEM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **strong administration management** of BlackBerry UEM, enabling precise control over file permissions and access. - Users value the **ease of use** of BlackBerry UEM, appreciating its intuitive features and seamless management capabilities. - Users appreciate the **strong security features** of BlackBerry UEM, ensuring comprehensive protection for sensitive corporate data. - Users value the **impressive reliability** of BlackBerry UEM, particularly praising its strong security measures and data protection. - Users value the **impressive security features** of BlackBerry UEM, ensuring confidentiality and control over sensitive information. **Cons:** - Users find the **learning curve steep** for BlackBerry UEM, which can discourage those seeking simpler solutions. - Users find **complex features** of BlackBerry UEM challenging, often feeling discouraged by the intricate setup and design process. - Users find the **setup complexity** of BlackBerry UEM challenging, particularly when dealing with sophisticated security features. - Users find the **complex setup** of BlackBerry UEM challenging, especially those unfamiliar with advanced security features. - Users face **development challenges** with BlackBerry UEM due to limited apps, lack of updates, and high prices. #### What Are Recent G2 Reviews of BlackBerry UEM? **"[My Review For Blackberry Workspace](https://www.g2.com/survey_responses/blackberry-uem-review-8628791)"** **Rating:** 4.0/5.0 stars *— Nitin Y.* [Read full review](https://www.g2.com/survey_responses/blackberry-uem-review-8628791) --- **"[Easily usable and diverse platform](https://www.g2.com/survey_responses/blackberry-uem-review-9544132)"** **Rating:** 4.5/5.0 stars *— Komal t.* [Read full review](https://www.g2.com/survey_responses/blackberry-uem-review-9544132) --- #### What Are G2 Users Discussing About BlackBerry UEM? - [What is BlackBerry Workspaces used for?](https://www.g2.com/discussions/what-is-blackberry-workspaces-used-for) - [What is BlackBerry Work used for?](https://www.g2.com/discussions/what-is-blackberry-work-used-for) - [What is BlackBerry UEM used for?](https://www.g2.com/discussions/what-is-blackberry-uem-used-for) - [What is BlackBerry Edit used for?](https://www.g2.com/discussions/what-is-blackberry-edit-used-for) - [What is BlackBerry Spark Communications Services used for?](https://www.g2.com/discussions/what-is-blackberry-spark-communications-services-used-for) ### 3. [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) Devolutions Remote Desktop Manager (RDM) is a remote connection management solution that helps IT professionals centralize, organize, and secure their remote connections, credentials, and access tools from a single platform. It belongs to the remote connection management and remote desktop software category and is built for system administrators, IT teams, managed service providers, and other technical users who manage many systems, protocols, and credentials across distributed environments. Rather than maintaining separate tools for each protocol, users consolidate connections such as RDP, VPN, SSH, VNC, and many third-party technologies into one organized interface. RDM stores the credentials associated with those connections, applies access controls, and can integrate with a shared data source — Devolutions Cloud or Devolutions Server — so that teams work from a common, governed set of connections and secrets. A free edition is available for individual users, while team editions add shared vaults, role-based permissions, and centralized management. Common use cases include launching and managing remote sessions across servers and devices, centralizing credentials so they are not stored in scattered locations, delegating access to colleagues without exposing underlying passwords, and meeting audit and compliance requirements through logging and role-based control. Key features and benefits include: - Centralized management of a wide range of remote connection types and protocols (RDP, VPN, SSH, VNC, and many others) in one interface - Integrated credential and password storage, with the option to connect to a shared Devolutions workspace for team-wide governance - Role-based access control that lets administrators grant connection access without revealing the associated credentials - Active Directory synchronization and automation features that reduce manual connection management - A free edition for independent IT users, with paid team editions for shared, governed environments Organizations adopt Remote Desktop Manager to reduce the operational overhead of managing many systems, to consolidate fragmented connection and credential tools, and to apply consistent security and access policies across their infrastructure. It is commonly used in IT operations, help desks, and managed service environments where technicians need fast, controlled access to a large and varied set of remote endpoints. **Average Rating:** 4.7/5.0 **Total Reviews:** 195 **How Do G2 Users Rate Devolutions Remote Desktop Manager?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Devolutions Remote Desktop Manager?** - **Seller:** [Devolutions](https://www.g2.com/sellers/devolutions) - **Year Founded:** 2010 - **HQ Location:** Lavaltrie, Quebec - **Twitter:** @DevolutionsInc (1,249 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1533251/ (235 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Small-Business, 41% Mid-Market #### What Are Devolutions Remote Desktop Manager's Pros and Cons? **Pros:** - Mobile Compatibility (3 reviews) - Password Management (3 reviews) - Remote Access (3 reviews) - Cross-Platform (2 reviews) - Customer Support (2 reviews) **Cons:** - Delay Issues (1 reviews) - Integration Difficulty (1 reviews) - Learning Curve (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Devolutions Remote Desktop Manager? *AI-generated summary from verified user reviews* **Pros:** - Users value the **mobile compatibility** of Devolutions Remote Desktop Manager, ensuring access on-the-go and convenience where needed. - Users greatly value the **seamless password management** integration in RDM, enhancing security and accessibility for remote access. - Users value the **seamless remote access** capabilities of Devolutions RDM, enhancing efficiency and connectivity across platforms. - Users appreciate the **cross-platform support** of RDM, allowing seamless access across multiple devices and operating systems. - Users commend the **exceptional customer support** of Devolutions Remote Desktop Manager, enhancing their overall experience and satisfaction. **Cons:** - Users notice **delay issues** with RDM's initial loading time, which can hinder the user experience significantly. - Users find the **integration difficulty** quite high due to the steep learning curve and lack of guidance. - Users find the **learning curve steep** , requiring significant time to navigate the numerous functions and lack of guidance. - Users express concerns about the **pricing issues** , suggesting a need for more flexible licensing solutions. - Users find the **slow performance** during the initial loading time of Devolutions Remote Desktop Manager frustrating. #### What Are Recent G2 Reviews of Devolutions Remote Desktop Manager? **"[Centralized Access, Effortless Server Management](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995)"** **Rating:** 5.0/5.0 stars *— Brad M.* [Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-12620995) --- **"[Must have tool](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274)"** **Rating:** 5.0/5.0 stars *— Francois F.* [Read full review](https://www.g2.com/survey_responses/devolutions-remote-desktop-manager-review-9354274) --- #### What Are G2 Users Discussing About Devolutions Remote Desktop Manager? - [What is Devolutions Remote Desktop Manager used for?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager-used-for) - [How do I manage multiple remote desktop connections?](https://www.g2.com/discussions/how-do-i-manage-multiple-remote-desktop-connections) - [Is Remote Desktop Manager free?](https://www.g2.com/discussions/is-remote-desktop-manager-free) - 1 comment - [What is devolutions Remote Desktop Manager?](https://www.g2.com/discussions/what-is-devolutions-remote-desktop-manager) - 3 comments - [Is devolutions Remote Desktop Manager safe?](https://www.g2.com/discussions/is-devolutions-remote-desktop-manager-safe) ### 4. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. **Average Rating:** 4.3/5.0 **Total Reviews:** 463 **How Do G2 Users Rate LogMeIn Resolve?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Usage Information:** 8.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.7/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Resolve?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 36% Small-Business #### What Are LogMeIn Resolve's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Remote Control (29 reviews) - Remote Access (26 reviews) - Remote Support (25 reviews) - Customer Support (23 reviews) **Cons:** - Remote Access Issues (14 reviews) - Expensive (12 reviews) - Slow Performance (12 reviews) - Technical Issues (10 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About LogMeIn Resolve? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of LogMeIn Resolve, simplifying tasks and enhancing productivity seamlessly. - Users love the **convenience of remote control** in LogMeIn Resolve, facilitating seamless support and quick issue resolution. - Users love the **convenience of remote access** in LogMeIn Resolve, enabling quick and effective support across devices. - Users appreciate the **ease of remote support** with LogMeIn, enabling efficient assistance from anywhere, even on-the-go. - Users appreciate the **easy-to-use customer support** of LogMeIn Resolve, enhancing their ability to assist clients effectively. **Cons:** - Users report issues with **remote access** , experiencing slow performance and inconsistencies during client launches with LogMeIn Resolve. - Users find LogMeIn Resolve **expensive** compared to alternatives, raising concerns about its overall value for money. - Users report **slow performance** with LogMeIn Resolve, particularly during updates and with older machines, affecting usability. - Users report frequent **technical issues** , including glitches during sessions and inaccurate geolocation, impacting their overall experience. - Users face **connection issues** that can lead to delays and disconnections, impacting their overall experience. #### What Are Recent G2 Reviews of LogMeIn Resolve? **"[Strong MSP Toolset with Room to Smooth Out Large-Scale Onboarding](https://www.g2.com/survey_responses/logmein-resolve-review-12873985)"** **Rating:** 4.0/5.0 stars *— Steve K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12873985) --- **"[Efficient Remote Access, Frustrating Support](https://www.g2.com/survey_responses/logmein-resolve-review-12800737)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12800737) --- #### What Are G2 Users Discussing About LogMeIn Resolve? - [How much does LogMeIn Resolve cost?](https://www.g2.com/discussions/how-much-does-logmein-resolve-cost) - [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment - [What is LogMeIn Resolve remote support?](https://www.g2.com/discussions/what-is-logmein-resolve-remote-support) - [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments ### 5. [Parallels Desktop for Mac](https://www.g2.com/products/parallels-desktop-for-mac/reviews) A fast, easy and powerful application for running Windows on your Intel or Apple M1 Mac—all without rebooting. Includes 30+ one-touch tools to simplify everyday tasks on Mac and Windows. **Average Rating:** 4.3/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Parallels Desktop for Mac?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.7/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.5/10 (Category avg: 9.1/10) - **Device Management:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Parallels Desktop for Mac?** - **Seller:** [Corel Corporation](https://www.g2.com/sellers/corel-corporation-10b41cd4-0594-4f58-8f0a-212c911385c6) - **Year Founded:** 2006 - **HQ Location:** Bellevue, WA - **Twitter:** @corelsoftware (83 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/showcase/mindmanagerglobal/ **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 17% Enterprise #### What Are Parallels Desktop for Mac's Pros and Cons? **Pros:** - Connection Speed (1 reviews) - Cross-Platform (1 reviews) - Ease of Use (1 reviews) - Easy Deployment (1 reviews) - Mobile Compatibility (1 reviews) **Cons:** - Expensive (1 reviews) - Feature Limitations (1 reviews) - Subscription Issues (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About Parallels Desktop for Mac? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **fast switching between environments** in Parallels Desktop, enhancing overall efficiency and connectivity. - Users value the **seamless cross-platform integration** of Parallels Desktop, enhancing productivity in both macOS and Windows environments. - Users find the **ease of use** of Parallels Desktop simplifies their workflow and enhances productivity significantly. - Users value the **easy deployment** of Parallels Desktop for Mac, enabling quick transitions between operating systems. - Users enjoy the **mobile compatibility** of Parallels Desktop for Mac, enhancing productivity with seamless integration across platforms. **Cons:** - Users criticize Parallels Desktop for its **expensive auto-renewal practices** , highlighting issues with consent and lack of refunds. - Users find the **feature limitations** concerning, especially with licensing hassles and performance issues with certain applications. - Users report **subscription issues** including auto-renewal without consent and difficulty obtaining refunds, leading to frustration. - Users face challenges with **update issues** , including detection problems and performance concerns with certain applications. #### What Are Recent G2 Reviews of Parallels Desktop for Mac? **"[Parallels makes running engineering software on Mac easily](https://www.g2.com/survey_responses/parallels-desktop-for-mac-review-11301561)"** **Rating:** 4.5/5.0 stars *— Fauzi D.* [Read full review](https://www.g2.com/survey_responses/parallels-desktop-for-mac-review-11301561) --- **"[Paralles desktop is the best for create virtual machine](https://www.g2.com/survey_responses/parallels-desktop-for-mac-review-10457127)"** **Rating:** 5.0/5.0 stars *— Valter M.* [Read full review](https://www.g2.com/survey_responses/parallels-desktop-for-mac-review-10457127) --- #### What Are G2 Users Discussing About Parallels Desktop for Mac? - [What is Parallels Desktop for Mac used for?](https://www.g2.com/discussions/what-is-parallels-desktop-for-mac-used-for) - [What is the best parallel software for Mac?](https://www.g2.com/discussions/what-is-the-best-parallel-software-for-mac) - [Is parallels good for Mac?](https://www.g2.com/discussions/is-parallels-good-for-mac) - [Is parallels Free for Mac?](https://www.g2.com/discussions/is-parallels-free-for-mac) - 1 comment - [How does parallel desktop work on Mac?](https://www.g2.com/discussions/how-does-parallel-desktop-work-on-mac) - 1 comment ### 6. [LogMeIn Pro](https://www.g2.com/products/goto-logmein-pro/reviews) Maintain Day-to-day Operations with the Most Reliable Remote Access Tool. Ensure peace of mind, flexibility, and productivity from anywhere with Pro. **Average Rating:** 4.4/5.0 **Total Reviews:** 83 **How Do G2 Users Rate LogMeIn Pro?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Pro?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Accounting, Construction - **Company Size:** 73% Small-Business, 24% Mid-Market #### What Are Recent G2 Reviews of LogMeIn Pro? **"[Small business approved](https://www.g2.com/survey_responses/logmein-pro-review-6992450)"** **Rating:** 5.0/5.0 stars *— Tanya T.* [Read full review](https://www.g2.com/survey_responses/logmein-pro-review-6992450) --- **"[LinkedIn Pro](https://www.g2.com/survey_responses/logmein-pro-review-7663576)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/logmein-pro-review-7663576) --- #### What Are G2 Users Discussing About LogMeIn Pro? - [What is your primary use case for Pro, and how has it enhanced your professional productivity?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-pro-and-how-has-it-enhanced-your-professional-productivity) - [What is Pro used for?](https://www.g2.com/discussions/what-is-pro-used-for) - [How do I use LogMeIn pro?](https://www.g2.com/discussions/how-do-i-use-logmein-pro) - [How much does LogMeIn pro cost?](https://www.g2.com/discussions/how-much-does-logmein-pro-cost) - [How secure is LogMeIn pro?](https://www.g2.com/discussions/how-secure-is-logmein-pro) - 1 comment ### 7. [MobaXTerm](https://www.g2.com/products/mobaxterm/reviews) MobaXterm is an all-in-one remote computing toolbox designed for Windows, integrating a comprehensive suite of network tools and Unix commands into a single, portable application. It caters to IT professionals, developers, and system administrators who require efficient management of remote systems. By consolidating various functionalities, MobaXterm simplifies complex networking tasks and enhances productivity. Key Features and Functionality: - Tabbed Terminal with Unix Commands: Provides a terminal emulator supporting essential Unix commands like `ls`, `cd`, `grep`, and `awk`, offering a familiar environment for users accustomed to Unix/Linux systems. - Session Management: Supports multiple remote sessions, including SSH, Telnet, Rlogin, RDP, VNC, XDMCP, FTP, SFTP, and Serial connections, all managed within a unified interface. - Graphical SFTP Browser: Facilitates secure file transfers through an integrated SFTP browser, enabling drag-and-drop functionality between local and remote systems. - Embedded X11 Server: Allows the execution of remote graphical applications on the local Windows desktop without additional configuration, utilizing X11 forwarding. - Multi-Execution: Enables simultaneous execution of commands across multiple servers, streamlining repetitive tasks. - Embedded Tools: Includes a variety of network tools and utilities tailored for system administrators and developers, such as a text editor, packet capture, and network daemons. - Macros Support: Offers the ability to record and replay macros, automating complex command sequences to save time and reduce errors. - Customization Options: Provides extensive customization, including custom startup commands, scripts, and configuration settings, allowing users to tailor the application to their specific needs. Primary Value and Solutions Provided: MobaXterm addresses the challenges of remote system management by offering a unified platform that combines multiple network protocols and tools. Its integration of an X11 server, SSH client, and various network utilities into a single application reduces the need for multiple disparate tools, thereby enhancing workflow efficiency. The portable nature of MobaXterm allows users to operate it from a USB drive without installation, providing flexibility for professionals who work across different machines. By simplifying remote access, file transfers, and the execution of graphical applications, MobaXterm significantly improves productivity and streamlines the management of remote systems. **Average Rating:** 4.6/5.0 **Total Reviews:** 102 **How Do G2 Users Rate MobaXTerm?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.9/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind MobaXTerm?** - **Seller:** [Mobatek](https://www.g2.com/sellers/mobatek) - **HQ Location:** Toulouse, France - **Twitter:** @mobatek (3,178 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/25263109/ **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Mid-Market, 29% Small-Business #### What Are MobaXTerm's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - File Transfer (2 reviews) - Simplicity (2 reviews) - Easy Setup (1 reviews) - Easy to Access (1 reviews) **Cons:** - Information Deficiency (1 reviews) - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) - Pricing Issues (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About MobaXTerm? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of MobaXterm, enjoying seamless management of multiple RDP and SSH sessions. - Users love the **easy file transfer** capabilities of MobaXterm, enhancing efficiency and simplifying data management during sessions. - Users value the **simplicity** of MobaXterm, enabling efficient management of multiple remote connections through an organized interface. - Users love the **easy setup** of MobaXterm, finding it efficient for managing multiple remote connections seamlessly. - Users find MobaXterm's **easy access** to organized RDP connections enhances efficiency and simplifies remote management. **Cons:** - Users sometimes face **information deficiency** when viewing logs, but it doesn't significantly impact their overall experience. - Users feel the **limited customization** options hinder their experience and can lead to frustrations with updates. - Users find MobaXTerm to be **not user-friendly** , with an outdated interface and limited customization options. - Users express concerns about **pricing issues** with MobaXTerm, indicating it affects their overall satisfaction. - Users often experience **update issues** impacting saved credentials and find the interface outdated and customization limited. #### What Are Recent G2 Reviews of MobaXTerm? **"[Effortless Remote Management with a Clean, Tab-Based Interface](https://www.g2.com/survey_responses/mobaxterm-review-12065180)"** **Rating:** 5.0/5.0 stars *— Ljupcho T.* [Read full review](https://www.g2.com/survey_responses/mobaxterm-review-12065180) --- **"[A Swiss Army Knife for IT Tasks and Remote Access](https://www.g2.com/survey_responses/mobaxterm-review-12993998)"** **Rating:** 5.0/5.0 stars *— Leonidas R.* [Read full review](https://www.g2.com/survey_responses/mobaxterm-review-12993998) --- #### What Are G2 Users Discussing About MobaXTerm? - [What are the benefits and drawbacks of using MobaXTerm for remote computing?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-mobaxterm-for-remote-computing) - [What is MobaXTerm used for?](https://www.g2.com/discussions/mobaxterm-what-is-mobaxterm-used-for) - 1 comment - [Why MobaXterm is better than PuTTY?](https://www.g2.com/discussions/why-mobaxterm-is-better-than-putty) - 2 comments - [Is MobaXterm free?](https://www.g2.com/discussions/is-mobaxterm-free) - 2 comments - [What is MobaXterm?](https://www.g2.com/discussions/what-is-mobaxterm) - 1 comment ### 8. [ManageEngine Remote Access Plus](https://www.g2.com/products/manageengine-remote-access-plus/reviews) Remote Access Plus is a secure and comprehensive enterprise remote support solution that lets you remotely govern computers anywhere on the globe. With the powerful remote desktop sharing and over a dozen of robust diagnostic tools you can instantly rescue remote computers at the comfort of your desk. **Average Rating:** 4.4/5.0 **Total Reviews:** 33 **How Do G2 Users Rate ManageEngine Remote Access Plus?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind ManageEngine Remote Access Plus?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 53% Small-Business, 35% Mid-Market #### What Are ManageEngine Remote Access Plus's Pros and Cons? **Pros:** - Automation (3 reviews) - Affordable (2 reviews) - Deployment Ease (2 reviews) - Ease of Use (2 reviews) - Easy Integrations (2 reviews) **Cons:** - Slow Performance (2 reviews) - Automation Issues (1 reviews) - Complexity (1 reviews) - Feature Limitations (1 reviews) - Improvement Needed (1 reviews) ### What Do G2 Reviewers Say About ManageEngine Remote Access Plus? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **automation features** of ManageEngine Remote Access Plus, making tasks run seamlessly without disruption. - Users value the **affordability** of ManageEngine Remote Access Plus, finding it cost-efficient and easy to set up. - Users praise the **easy deployment** of ManageEngine Remote Access Plus, appreciating its seamless integration and setup process. - Users praise the **ease of use** of ManageEngine Remote Access Plus, highlighting its straightforward setup and seamless functionality. - Users find the **easy integrations** with Active Directory and web interface enhance deployment and management efficiency. **Cons:** - Users face **slow performance** with ManageEngine Remote Access Plus, impacting basic tasks and overall usability significantly. - Users experience **slow automation issues** , with delays in agent installation and host identification affecting usability. - Users find the **complexity** of ManageEngine Remote Access Plus frustrating, affecting basic tasks and consuming excessive resources. - Users experience **feature limitations** with the mobile app, finding it complicated and resource-intensive for basic tasks. - Users find the **mobile app's lack of functionality** frustrating, as it complicates basic tasks and consumes excessive resources. #### What Are Recent G2 Reviews of ManageEngine Remote Access Plus? **"[Implementation and Use Case](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-10984159)"** **Rating:** 5.0/5.0 stars *— Brian M.* [Read full review](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-10984159) --- **"[Reliable, Always-On Remote Access for Fast Troubleshooting](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-12834060)"** **Rating:** 4.0/5.0 stars *— Manivasagam M.* [Read full review](https://www.g2.com/survey_responses/manageengine-remote-access-plus-review-12834060) --- #### What Are G2 Users Discussing About ManageEngine Remote Access Plus? - [What is ManageEngine Remote Access Plus used for?](https://www.g2.com/discussions/what-is-manageengine-remote-access-plus-used-for) ### 9. [Getscreen.me](https://www.g2.com/products/getscreen-me/reviews) Getscreen.me is a cloud-based web service for remote desktop connection in web. Cloud-based software for administration, technical support and remote work. You can get access to any Windows, macOS, Linux and Android devices. Remote access for a two clicks! All service plans offer two-factor authorization in the personal account via e-mail, Telegram and Google Authenticator. Availibable session recordings and connection history. Our solution is primarily focused on professional use: - Enterprise and home network administration - Set up of technical support - Remote office - No need to install a client - Easy integrations It is also a great solution for personal purposes: - Share access to your desktop - Connect to your friend’s desktop - Create teams - View session recordings and connection history **Average Rating:** 4.8/5.0 **Total Reviews:** 260 **How Do G2 Users Rate Getscreen.me?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Getscreen.me?** - **Seller:** [Getscreen.me](https://www.g2.com/sellers/getscreen-me) - **Year Founded:** 2018 - **HQ Location:** Limassol, CY - **Twitter:** @getscreenme (112 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/get-screen-software/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 91% Small-Business, 8% Mid-Market #### What Are Getscreen.me's Pros and Cons? **Pros:** - Ease of Use (17 reviews) - Remote Access (12 reviews) - Easy Setup (10 reviews) - Easy to Access (10 reviews) - Intuitive Interface (9 reviews) **Cons:** - Connection Issues (6 reviews) - Slow Performance (4 reviews) - Feature Limitations (3 reviews) - Limited Compatibility (3 reviews) - Compatibility Issues (2 reviews) ### What Do G2 Reviewers Say About Getscreen.me? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Getscreen.me, enjoying simple navigation and effective monitoring. - Users value the **reliable remote access** of Getscreen.me, facilitating seamless connectivity and support for their teams. - Users value the **easy setup** of Getscreen.me, appreciating its quick implementation and reliable connections. - Users love the **instant, browser-based access** of Getscreen.me, enabling quick and easy connections without hassle. - Users love the **intuitive interface** of Getscreen.me, which makes daily tasks seamless and efficient. **Cons:** - Users occasionally face **connection issues** , including lag and difficulties with remote access setups, but it's infrequent. - Users experience **slow performance** with Getscreen.me, affecting smoothness and usability during remote sessions. - Users feel frustrated by **feature limitations** in the free plan, hindering access to essential privacy and convenience options. - Users express concern over the **limited compatibility** with certain browsers and Linux systems, impacting their experience. - Users face **compatibility issues** on Linux with no Wayland support, limiting accessibility and functionality of Getscreen.me. #### What Are Recent G2 Reviews of Getscreen.me? **"[A Reliable Platform for Screensharing and Remote Access](https://www.g2.com/survey_responses/getscreen-me-review-11273026)"** **Rating:** 4.5/5.0 stars *— Lucian M.* [Read full review](https://www.g2.com/survey_responses/getscreen-me-review-11273026) --- **"[A Simple and Powerful Web-Based Remote Desktop Solution](https://www.g2.com/survey_responses/getscreen-me-review-12358217)"** **Rating:** 5.0/5.0 stars *— Verified User in Education Management* [Read full review](https://www.g2.com/survey_responses/getscreen-me-review-12358217) --- #### What Are G2 Users Discussing About Getscreen.me? - [What does Getscreen.Me do?](https://www.g2.com/discussions/what-does-getscreen-me-do) - 3 comments - [How do I use Get Me screen?](https://www.g2.com/discussions/how-do-i-use-get-me-screen) - 2 comments - [What is Getscreen me?](https://www.g2.com/discussions/what-is-getscreen-me) - 3 comments, 2 upvotes - [Is Getscreen me free?](https://www.g2.com/discussions/is-getscreen-me-free) - 7 comments, 1 upvote ### 10. [HelpWire](https://www.g2.com/products/helpwire/reviews) HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support. Top HelpWire features: Quick session initiation via URL On-demand and unattended remote access Support for Windows, macOS, and Linux Strong security with TLS/SSL and AES-256 encryption Team member invitations Multi-monitor viewing Rapid file transfer Multi-user chat Client directory Developed by Electronic Team, Inc.—a leading U.S.-based technology expert founded in 2001—HelpWire provides a robust remote desktop solution. **Average Rating:** 4.8/5.0 **Total Reviews:** 29 **How Do G2 Users Rate HelpWire?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Usage Information:** 9.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind HelpWire?** - **Seller:** [Electronic Team](https://www.g2.com/sellers/electronic-team) - **Year Founded:** 2018 - **HQ Location:** 11890 Sunrise Valley Dr, Ste 111, Reston, VA 20191, USA - **Twitter:** @inc_electronic (268 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/electronic-team-inc/ (37 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 20% Mid-Market #### What Are HelpWire's Pros and Cons? **Pros:** - Reliable (2 reviews) - Simplicity (2 reviews) - Connection Speed (1 reviews) - Cross-Platform (1 reviews) - Cross-Platform Support (1 reviews) **Cons:** - Connection Issues (1 reviews) - Setup Difficulties (1 reviews) - Steep Learning Curve (1 reviews) ### What Do G2 Reviewers Say About HelpWire? *AI-generated summary from verified user reviews* **Pros:** - Users commend HelpWire for its **reliable connections** , appreciating the uninterrupted experience compared to their previous software. - Users appreciate the **simplicity** of HelpWire, enjoying its easy setup and reliable, uninterrupted connections. - Users commend HelpWire for its **stable and reliable connection speed** , enhancing their remote support experience without interruptions. - Users value the **cross-platform compatibility** of HelpWire, making it accessible for both Mac and Windows systems. - Users value the **cross-platform support** of HelpWire, allowing seamless use across Mac and Windows systems. **Cons:** - Users occasionally face **connection issues** , but many accept it given the product's current free status. - Users find the **client connection setup difficult** , requesting a more user-friendly interface for maintenance. - Users find the **steep learning curve** of HelpWire challenging, especially when setting up connections. #### What Are Recent G2 Reviews of HelpWire? **"[A Reliable Alternative to TeamViewer](https://www.g2.com/survey_responses/helpwire-review-11439425)"** **Rating:** 4.0/5.0 stars *— Muhammad Ammar Z.* [Read full review](https://www.g2.com/survey_responses/helpwire-review-11439425) --- **"[Fabulous - FREE - Option to Support My Clients](https://www.g2.com/survey_responses/helpwire-review-11451142)"** **Rating:** 4.5/5.0 stars *— Mark V.* [Read full review](https://www.g2.com/survey_responses/helpwire-review-11451142) --- #### What Are G2 Users Discussing About HelpWire? - [What is HelpWire used for?](https://www.g2.com/discussions/what-is-helpwire-used-for) ### 11. [Heimdal](https://www.g2.com/products/heimdal/reviews) Accommodate all your cybersecurity needs under one convenient roof with the Heimdal® Unified Cybersecurity Platform. Our cybersecurity solutions can be used as standalone products or integrated into one another as part of a cohesive and unified XDR platform. Whether you’re a reseller, distributor, MSSP, or an organization committed to bolstering your online security, we provide an array of cutting-edge products to make your mission smoother. Heimdal® is a fast-growing cybersecurity company focused on continuous technological innovation. Since its establishment in 2014 in Copenhagen, based on the winning idea of CTF World Champions, Heimdal has experienced spectacular growth by proactively building products that anticipate threatscape trends. The company offers a multi-layeredand unified security suite that combines threat prevention, patch and asset management, endpoint rights management, antivirus and mail security which together secure customers against cyberattacks and keep critical information and intellectual property safe. Heimdal has been recognized as a thought leader in the industry and has won multiple international awards both for its solutions and for its educational content creation. The Heimdal line of products currently consists of 10 products and 2 services. The former category encompasses DNS Security for Endpoints & Network, Patch & Asset Management, Privileged Access Management, Application Control, Next-Gen Endpoint Antivirus, Ransomware Encryption Protection, Email Security, Email Fraud Prevention, and Remote Desktop. The latter is represented by Endpoint Detection & Response, as well as eXtended Detection & Response, or EDR and XDR for short. Currently, Heimdal’s cybersecurity solutions are deployed in more than 45 countries and supported regionally from offices in 15+ countries, by 175+ highly qualified specialists. Heimdal is ISAE 3000 certified and secures more than 2 million endpoints for over 10,000 companies. The company supports its partners without concessions on the basis of predictability and scalability. The common goal is to create a sustainable ecosystem and a strategic partnership. **Average Rating:** 4.4/5.0 **Total Reviews:** 72 **How Do G2 Users Rate Heimdal?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Usage Information:** 9.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Heimdal?** - **Seller:** [Heimdal®](https://www.g2.com/sellers/heimdal) - **Company Website:** https://heimdalsecurity.com/ - **Year Founded:** 2014 - **HQ Location:** Copenhagen, Denmark - **Twitter:** @HeimdalSecurity (5,086 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/heimdal-security/ (277 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer & Network Security, Construction - **Company Size:** 60% Mid-Market, 26% Small-Business #### What Are Heimdal's Pros and Cons? **Pros:** - Easy Setup (2 reviews) - File Transfer (2 reviews) - Issue Resolution (2 reviews) - Patch Management (2 reviews) - Product Quality (2 reviews) **Cons:** - Complex Interface (2 reviews) - Not User-Friendly (2 reviews) - Poor Customer Support (2 reviews) - Poor Interface Design (2 reviews) - Restart Issues (2 reviews) ### What Do G2 Reviewers Say About Heimdal? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **easy setup** of Heimdal, appreciating its straightforward installation and quick integration with their systems. - Users find that **file transfer** with Heimdal is seamless and reliable, enhancing overall productivity and ease of use. - Users commend Heimdal for its **exceptional issue resolution support** , providing quick and professional solutions exceeding expectations. - Users value the **reliable patch management** of Heimdal, delivering consistent performance without issues during monthly updates. - Users value the **reliable security solutions** of Heimdal, complemented by excellent support and user-friendly interface. **Cons:** - Users find the **complex interface** of Heimdal difficult to navigate, complicating simple tasks like accessing settings and downloads. - Users find Heimdal's interface **not user-friendly** , struggling with navigation and accessibility of essential functions. - Users express concerns about **poor customer support** during initial setup, impacting their experience and deployment process. - Users find the **poor interface design** of Heimdal difficult to navigate, complicating essential tasks and access. - Users experience **restart issues** with Heimdal, feeling unprotected after scans until the software is rebooted. #### What Are Recent G2 Reviews of Heimdal? **"[Clear Patch Management and Endpoint Visibility That Builds Compliance Confidence](https://www.g2.com/survey_responses/heimdal-review-13056558)"** **Rating:** 4.5/5.0 stars *— Verified User in Airlines/Aviation* [Read full review](https://www.g2.com/survey_responses/heimdal-review-13056558) --- **"[Automated patching makes life easier, but remote desktop needs work](https://www.g2.com/survey_responses/heimdal-review-12879665)"** **Rating:** 5.0/5.0 stars *— Kris B.* [Read full review](https://www.g2.com/survey_responses/heimdal-review-12879665) --- ### 12. [Kasm Workspaces](https://www.g2.com/products/kasm-workspaces/reviews) The Next-Generation Workspace: Web-Native. Zero-Trust. Hyperconverged. Kasm provides capabilities not possible with your legacy workspace provider: a modern foundation for integrations, devops-enabled automation for deployment speed, data-loss-prevention controls for cybersecurity, and freedom of choice across cloud/hypervisor/infrastructure to escape vendor-lock. Kasm is changing the way that businesses deliver digital workspaces using our open-source web-native container streaming technology to establish a modern devops delivery of Desktop as a Service (DaaS), application streaming, and browser isolation. Provide your workforce on-demand, high-performance, and automatically updated desktop workspaces, with secure DLP-controlled access to their data, regardless of location or device. Kasm is the future of digital workplaces, offering secure, efficient and scalable Windows, Linux and MacOS desktops...along with secure remote access, application streaming and open-source intelligence (OSINT) research environments. Trusted to run the most critical enterprise workloads, aligned with your business/mission needs, at a price you can afford. There is a better way...and Kasm is your partner for getting there. **Average Rating:** 4.7/5.0 **Total Reviews:** 49 **How Do G2 Users Rate Kasm Workspaces?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 7.8/10 (Category avg: 9.1/10) - **Device Management:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Kasm Workspaces?** - **Seller:** [Kasm Technologies Inc](https://www.g2.com/sellers/kasm-technologies-inc) - **Company Website:** https://kasm.com/ - **Year Founded:** 2017 - **HQ Location:** McLean, Virginia - **Twitter:** @kasmweb (619 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kasm-technologies (46 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 112% Small-Business, 14% Mid-Market #### What Are Kasm Workspaces's Pros and Cons? **Pros:** - Affordable (4 reviews) - Customer Support (4 reviews) - Ease of Use (4 reviews) - User-Friendly (4 reviews) - Easy Deployment (3 reviews) **Cons:** - System Instability (2 reviews) - Connection Issues (1 reviews) - Feature Limitations (1 reviews) - Slow Performance (1 reviews) - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About Kasm Workspaces? *AI-generated summary from verified user reviews* **Pros:** - Users find Kasm Workspaces an **affordable solution** for VDI, offering easy setup and excellent support for diverse teams. - Users commend the **swift customer support** of Kasm Workspaces, providing timely assistance for any inquiries or issues. - Users love the **ease of use** of Kasm Workspaces, enabling quick access to secure, efficient desktop environments. - Users find Kasm Workspaces to be very **user-friendly** , making integration and operation simple for non-technical staff. - Users find Kasm Workspaces offers **easy deployment** , making setup straightforward and minimizing time for updates. **Cons:** - Users often experience **system instability** , with performance issues and errors affecting their overall experience during usage. - Users experience **connection issues** with Kasm Workspaces, often related to browser dependency and performance during heavy tasks. - Users find **performance limitations** in Kasm Workspaces, especially for resource-heavy tasks and browser compatibility. - Users experience **slow performance** when using Kasm Workspaces for resource-intensive tasks, impacting overall efficiency. - Users often face **technical issues** with Kasm Workspaces, particularly regarding performance and browser compatibility challenges. #### What Are Recent G2 Reviews of Kasm Workspaces? **"[KASM OSINT: Gold-Standard Cloud OSINT with Unbeatable Pricing and Support](https://www.g2.com/survey_responses/kasm-workspaces-review-12610051)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Goods* [Read full review](https://www.g2.com/survey_responses/kasm-workspaces-review-12610051) --- **"[The Best Fit with Ease and Integrity](https://www.g2.com/survey_responses/kasm-workspaces-review-12615011)"** **Rating:** 5.0/5.0 stars *— Ismael A.* [Read full review](https://www.g2.com/survey_responses/kasm-workspaces-review-12615011) --- #### What Are G2 Users Discussing About Kasm Workspaces? - [What is Kasm Workspaces used for?](https://www.g2.com/discussions/what-is-kasm-workspaces-used-for) - 1 comment, 1 upvote ### 13. [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews) Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations. **Average Rating:** 4.6/5.0 **Total Reviews:** 212 **How Do G2 Users Rate Pandora FMS?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 9.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.8/10 (Category avg: 9.1/10) - **Device Management:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Pandora FMS?** - **Seller:** [Pandora FMS](https://www.g2.com/sellers/pandora-fms) - **Company Website:** https://pandorafms.com/ - **Year Founded:** 2004 - **HQ Location:** Madrid, Spain - **Twitter:** @pandorafms (5,458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pandora-pfms/ (56 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 37% Small-Business #### What Are Pandora FMS's Pros and Cons? **Pros:** - Monitoring (138 reviews) - Ease of Use (114 reviews) - Real-time Monitoring (96 reviews) - Flexibility (64 reviews) - Network Monitoring (61 reviews) **Cons:** - Learning Curve (44 reviews) - Complex Setup (32 reviews) - Learning Difficulty (29 reviews) - Complex Configuration (27 reviews) - Difficult Learning (27 reviews) ### What Do G2 Reviewers Say About Pandora FMS? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable and high-performance remote monitoring** of Pandora FMS, enhancing security and accessibility for systems. - Users find Pandora FMS extremely **easy to use** , appreciating its intuitive interface and seamless integration with various systems. - Users value the **real-time monitoring** of Pandora FMS, enhancing visibility and responsiveness across their IT infrastructure. - Users commend the **flexibility** of Pandora FMS, enabling customized monitoring across diverse and complex environments effortlessly. - Users value the **real-time network monitoring** of Pandora FMS, providing immediate alerts for issues and ensuring control. **Cons:** - Users find the **learning curve steep** , as beginners may struggle with setup and specific MIB usage. - Users find the **complex setup** of Pandora FMS challenging, particularly with initial configuration and module integration. - Users find the **learning difficulty** with Pandora FMS challenging, especially when customizing and obtaining necessary licenses. - Users often struggle with the **complex configuration** of Pandora FMS, needing time and expertise to set it up properly. - Users find that the **difficult learning curve** of Pandora FMS can hinder smooth implementation and usability. #### What Are Recent G2 Reviews of Pandora FMS? **"[Fast Deployment, Easy to Use, and Strong Performance Even in the Community Version](https://www.g2.com/survey_responses/pandora-fms-review-12677659)"** **Rating:** 5.0/5.0 stars *— David D.* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-12677659) --- **"[Why we decided to bet on PandoraFMS](https://www.g2.com/survey_responses/pandora-fms-review-7666873)"** **Rating:** 4.5/5.0 stars *— Verified User in Commercial Real Estate* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-7666873) --- #### What Are G2 Users Discussing About Pandora FMS? - [What are the benefits and drawbacks of using Pandora FMS for IT monitoring?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-pandora-fms-for-it-monitoring) ### 14. [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) Helping people and businesses access their digital lives from virtually anywhere, on any device. **Average Rating:** 4.2/5.0 **Total Reviews:** 203 **How Do G2 Users Rate LogMeIn Central?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10) - **Usage Information:** 8.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.8/10 (Category avg: 9.1/10) - **Device Management:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Central?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Network Administrator - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of LogMeIn Central? **"[Great Remote Management and Remote Control software!](https://www.g2.com/survey_responses/logmein-central-review-4579787)"** **Rating:** 4.0/5.0 stars *— Fernando F.* [Read full review](https://www.g2.com/survey_responses/logmein-central-review-4579787) --- **"[LogMeIn For Fast, Efficient Remote Troubleshooting](https://www.g2.com/survey_responses/logmein-central-review-12661807)"** **Rating:** 5.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/logmein-central-review-12661807) --- ### 15. [Cisco Webex Support](https://www.g2.com/products/cisco-cisco-webex-support/reviews) Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services. Key Features and Functionality: - Instant Remote Support Sessions: Initiate support sessions swiftly, allowing representatives to view and control customers' desktops for immediate issue resolution. - Live Chat and Video Conferencing: Engage with customers through high-quality video and chat, facilitating personalized and interactive support experiences. - Remote Desktop Control: Take control of remote desktops to perform tasks such as software installations, updates, and troubleshooting directly on the customer's device. - Unattended Access: Access and manage unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates without user intervention. - File Transfer Capability: Transfer files directly to the customer's computer during a session, streamlining the process of providing necessary resources or updates. - System Information Collection: Gather system information with a single click to diagnose issues more effectively and expedite the support process. - Session Recording and Reporting: Record support sessions for quality assurance and training purposes, and utilize detailed reporting functions to analyze and improve support processes. Primary Value and Solutions Provided: Cisco Webex Support enhances customer satisfaction by enabling rapid and effective remote assistance, reducing the need for on-site visits. It boosts support representative productivity through tools like live chat, video conferencing, and remote desktop control, allowing them to handle multiple customers simultaneously. The platform's ability to access unattended systems ensures that support can be provided at any time, addressing issues proactively. By decreasing call times and increasing first-call resolution rates, organizations can reduce overall support costs while delivering high-quality service. Additionally, the secure, scalable nature of the service ensures that support sessions are protected and can grow with the organization's needs. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Cisco Webex Support?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Usage Information:** 7.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Cisco Webex Support?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Company Size:** 47% Enterprise, 33% Small-Business #### What Are Cisco Webex Support's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Intuitive (1 reviews) - Mobile Compatibility (1 reviews) - Remote Control (1 reviews) - Remote Support (1 reviews) **Cons:** - Difficulty (1 reviews) - Remote Access Issues (1 reviews) - Remote Control Issues (1 reviews) - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Cisco Webex Support? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Cisco Webex Support, appreciating its functionality and compatibility as a longstanding tool. - Users value the **intuitive design** of Cisco Webex Support, making it easy to use and compatible with various devices. - Users value the **mobile compatibility** of Cisco Webex Support, enhancing functionality and ease of use on the go. - Users love the **remote control access permission** feature for its ease of use in Cisco Webex Support. - Users value the **ease of use** of Cisco Webex Support, appreciating its long-standing reliability and excellent remote control features. **Cons:** - Users experience **slowness** and find it **difficult to share control** with others in Cisco Webex Support. - Users experience **remote access issues** , including slow performance and difficulties in sharing control with others. - Users often face **remote control issues** with Webex Support, experiencing slow performance and difficulty sharing control. - Users often experience **slow performance** , making control sharing with other users difficult at times. #### What Are Recent G2 Reviews of Cisco Webex Support? **"[One of the most likely app for supports.](https://www.g2.com/survey_responses/cisco-webex-support-review-11775554)"** **Rating:** 5.0/5.0 stars *— Alberto B.* [Read full review](https://www.g2.com/survey_responses/cisco-webex-support-review-11775554) --- **"[Cisco WebEx is the best of Remote Support Tool in the Industry](https://www.g2.com/survey_responses/cisco-webex-support-review-12373812)"** **Rating:** 4.5/5.0 stars *— Shreeram R.* [Read full review](https://www.g2.com/survey_responses/cisco-webex-support-review-12373812) --- #### What Are G2 Users Discussing About Cisco Webex Support? - [How do I use Webex support?](https://www.g2.com/discussions/how-do-i-use-webex-support) - [What software do I need for Webex?](https://www.g2.com/discussions/what-software-do-i-need-for-webex) - [What is Webex Support Center?](https://www.g2.com/discussions/what-is-webex-support-center) ### 16. [FixMe.IT](https://www.g2.com/products/fixme-it/reviews) FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more. **Average Rating:** 4.7/5.0 **Total Reviews:** 220 **How Do G2 Users Rate FixMe.IT?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind FixMe.IT?** - **Seller:** [Techinline](https://www.g2.com/sellers/techinline) - **Year Founded:** 2007 - **HQ Location:** Toronto - **Twitter:** @techinline (730 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3743785/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 66% Small-Business, 32% Mid-Market #### What Are Recent G2 Reviews of FixMe.IT? **"[FixMe.IT is the best for technical support internally and externally!!](https://www.g2.com/survey_responses/fixme-it-review-8943398)"** **Rating:** 5.0/5.0 stars *— Jessica K.* [Read full review](https://www.g2.com/survey_responses/fixme-it-review-8943398) --- **"[best remote access tool for windows](https://www.g2.com/survey_responses/fixme-it-review-8075064)"** **Rating:** 4.5/5.0 stars *— Verified User in Program Development* [Read full review](https://www.g2.com/survey_responses/fixme-it-review-8075064) --- #### What Are G2 Users Discussing About FixMe.IT? - [What is FixMe.IT used for?](https://www.g2.com/discussions/what-is-fixme-it-used-for) ### 17. [LiteManager](https://www.g2.com/products/litemanager/reviews) LiteManager Pro/Free — remote access support software for remote administration of computers over the Internet or remote control in a local network, for distant learning, providing remote support to users and supervising work activity of employees. The program allows to quickly and easily control computer desktop in real-time mode with full support for Windows, provides secure remote access to the file system, processes and services of the remote computer. LiteManager has built-in tools for creating network map, collecting technical data, ability to deploy and update using remote installation services, configure private ID router (NOIP) and many other features. Classroom management software. **Average Rating:** 4.6/5.0 **Total Reviews:** 25 **How Do G2 Users Rate LiteManager?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.8/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind LiteManager?** - **Seller:** [LiteManagerTeam](https://www.g2.com/sellers/litemanagerteam) - **Year Founded:** 2010 - **HQ Location:** St. Petersburg, Russia - **Twitter:** @Litemanager (358 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11685343/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 60% Small-Business, 24% Mid-Market #### What Are LiteManager's Pros and Cons? **Pros:** - Connection Speed (1 reviews) - Customer Support (1 reviews) - File Transfer (1 reviews) - Reliable (1 reviews) - Remote Control (1 reviews) **Cons:** - Connection Issues (1 reviews) - Feature Limitations (1 reviews) - Limited Free (1 reviews) - Reporting Issues (1 reviews) ### What Do G2 Reviewers Say About LiteManager? *AI-generated summary from verified user reviews* **Pros:** - Users find LiteManager's **connection speed** to be an efficient workaround for urgent remote access needs. - Users praise the **exceptional customer support** of LiteManager, which effectively addresses their needs and inquiries. - Users praise the **file transfer feature** of LiteManager, ensuring seamless sharing of files across remote desktops. - Users love LiteManager for its **reliability** , fulfilling all their requirements effectively compared to other software. - Users appreciate the **efficient remote control** of LiteManager, enhancing IT support and administration capabilities effortlessly. **Cons:** - Users experience **connection issues** with LiteManager, resulting in lag and disrupting their overall remote access experience. - Users note the **feature limitations** of LiteManager, especially lacking advanced tools compared to competitors. - The **limited free version** restricts users to only 30, which can hinder larger teams from benefiting. - Users report **issues with reporting and monitoring tools** in LiteManager, citing limitations compared to competitors. #### What Are Recent G2 Reviews of LiteManager? **"[Much more powerful and versatile than its competition](https://www.g2.com/survey_responses/litemanager-review-11007550)"** **Rating:** 5.0/5.0 stars *— Pablo M.* [Read full review](https://www.g2.com/survey_responses/litemanager-review-11007550) --- **"[System](https://www.g2.com/survey_responses/litemanager-review-10385189)"** **Rating:** 5.0/5.0 stars *— Johannes A.* [Read full review](https://www.g2.com/survey_responses/litemanager-review-10385189) --- ### 18. [Oracle Secure Global Desktop](https://www.g2.com/products/oracle-secure-global-desktop/reviews) Oracle Secure Global Desktop is a remote access tool for cloud-hosted enterprise applications and hosted desktops. **Average Rating:** 4.2/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Oracle Secure Global Desktop?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10) - **Usage Information:** 8.7/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.5/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Oracle Secure Global Desktop?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,997 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Company Size:** 44% Mid-Market, 31% Enterprise #### What Are Recent G2 Reviews of Oracle Secure Global Desktop? **"[One stop solution for all secured access requirements](https://www.g2.com/survey_responses/oracle-secure-global-desktop-review-8416136)"** **Rating:** 4.0/5.0 stars *— DEVENDRA S.* [Read full review](https://www.g2.com/survey_responses/oracle-secure-global-desktop-review-8416136) --- **"[Best tool for hybrid work culture to work from anywhere anytime](https://www.g2.com/survey_responses/oracle-secure-global-desktop-review-8263562)"** **Rating:** 5.0/5.0 stars *— Shubhangi M.* [Read full review](https://www.g2.com/survey_responses/oracle-secure-global-desktop-review-8263562) --- #### What Are G2 Users Discussing About Oracle Secure Global Desktop? - [What is Oracle Secure Global Desktop used for?](https://www.g2.com/discussions/what-is-oracle-secure-global-desktop-used-for) ### 19. [MSP360 Connect](https://www.g2.com/products/msp360-connect/reviews) MSP360 Connect is a remote desktop solution designed for MSPs, IT professionals, businesses, and individuals. Whether providing remote support, managing IT infrastructure, or accessing personal devices, MSP360 Connect delivers fast, stable, and secure remote access. With features like unattended access, strong encryption, and seamless connectivity, it ensures efficient troubleshooting, remote maintenance, and collaboration—eliminating the need for on-site visits. **Average Rating:** 4.2/5.0 **Total Reviews:** 50 **How Do G2 Users Rate MSP360 Connect?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Usage Information:** 8.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.7/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind MSP360 Connect?** - **Seller:** [MSP360](https://www.g2.com/sellers/msp360) - **Year Founded:** 2011 - **HQ Location:** Pittsburgh, PA - **Twitter:** @msp360 (2,785 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/298618/ (115 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services - **Company Size:** 73% Small-Business, 15% Mid-Market #### What Are MSP360 Connect's Pros and Cons? **Pros:** - Affordable (1 reviews) - Ease of Use (1 reviews) - Easy Connection (1 reviews) - Easy Deployment (1 reviews) - Easy Setup (1 reviews) **Cons:** - Audio Issues (1 reviews) - Remote Access Issues (1 reviews) ### What Do G2 Reviewers Say About MSP360 Connect? *AI-generated summary from verified user reviews* **Pros:** - Users value MSP360 Connect for its **affordable pricing** while effectively managing remote client devices. - Users find MSP360 Connect **impressively easy to use** , simplifying tasks and ensuring a seamless backup management experience. - Users enjoy the **easy connection** capabilities of MSP360 Connect, allowing seamless remote access and management. - Users appreciate the **easy deployment** of MSP360 Connect, enabling seamless installations and remote access management. - Users find MSP360 Connect's **easy setup** enhances their experience, making backup management for multiple platforms seamless. **Cons:** - Users report **audio issues** with MSP360 Connect, affecting their ability to interact properly during remote sessions. - Users report **remote access issues** , including problems with the mouse functioning and custom settings not transferring correctly. #### What Are Recent G2 Reviews of MSP360 Connect? **"["Connects" what we need](https://www.g2.com/survey_responses/msp360-connect-review-9937758)"** **Rating:** 5.0/5.0 stars *— Matthew H.* [Read full review](https://www.g2.com/survey_responses/msp360-connect-review-9937758) --- **"[Effortless Backup and Secure Data Handling](https://www.g2.com/survey_responses/msp360-connect-review-11989871)"** **Rating:** 5.0/5.0 stars *— Dalibor M.* [Read full review](https://www.g2.com/survey_responses/msp360-connect-review-11989871) --- #### What Are G2 Users Discussing About MSP360 Connect? - [What is MSP360 Connect used for?](https://www.g2.com/discussions/what-is-msp360-connect-used-for) ### 20. [Glance](https://www.g2.com/products/glance-glance/reviews) Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX. **Average Rating:** 4.5/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Glance?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Usage Information:** 9.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.3/10 (Category avg: 9.1/10) - **Device Management:** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Glance?** - **Seller:** [Glance](https://www.g2.com/sellers/glance) - **Year Founded:** 2000 - **HQ Location:** Wakefield, MA - **Twitter:** @glancenetworks (2,149 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/82035/ (75 employees on LinkedIn®) - **Phone:** 1-888-945-2623 **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 65% Mid-Market, 30% Enterprise #### What Are Glance's Pros and Cons? **Pros:** - Ease of Use (1 reviews) ### What Do G2 Reviewers Say About Glance? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Glance beneficial for quick and simple claims authorization and review. #### What Are Recent G2 Reviews of Glance? **"[Incredible Experience ( Support)](https://www.g2.com/survey_responses/glance-review-7100055)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/glance-review-7100055) --- **"[Makes paying out insurance claims easy](https://www.g2.com/survey_responses/glance-review-10523297)"** **Rating:** 5.0/5.0 stars *— Brittany R.* [Read full review](https://www.g2.com/survey_responses/glance-review-10523297) --- #### What Are G2 Users Discussing About Glance? - [What is glance product?](https://www.g2.com/discussions/what-is-glance-product) - [What is glance CDN?](https://www.g2.com/discussions/what-is-glance-cdn) - [What is glance motion technology?](https://www.g2.com/discussions/what-is-glance-motion-technology) - [What does Glance software do?](https://www.g2.com/discussions/what-does-glance-software-do) ### 21. [Vysor](https://www.g2.com/products/vysor/reviews) Vysor is a application that enables users to mirror and control their iOS or Android devices directly from their desktop computers. Compatible with Windows, macOS, Linux, and web browsers, Vysor offers a seamless integration between mobile devices and desktops, allowing users to interact with their mobile apps, play games, and manage their devices using a keyboard and mouse. This functionality is particularly beneficial for developers, IT professionals, and general users seeking enhanced productivity and convenience. Key Features and Functionality: - Device Mirroring and Control: View and operate your iOS or Android device on your desktop, facilitating easy access to mobile applications and content. - Keyboard and Mouse Integration: Utilize your desktop's keyboard for efficient typing and your mouse for navigation, enhancing the user experience. - High-Quality Mirroring: Experience clear and responsive screen mirroring, ensuring a smooth interaction with your mobile device. - Fullscreen Mode: Expand the mirrored display to fullscreen for an immersive experience. - Wireless Connectivity: Connect to your device wirelessly, eliminating the need for USB cables and providing greater flexibility. - Vysor Share: Share your device screen and ADB (Android Debug Bridge) access with others, enabling remote collaboration and support. - Drag and Drop Files: Easily transfer files between your desktop and mobile device using a simple drag-and-drop interface. Primary Value and User Solutions: Vysor addresses the need for efficient and integrated control of mobile devices from desktop environments. For developers, it offers a practical alternative to emulators by providing real-time interaction with physical devices, streamlining the development and testing process. IT professionals can leverage Vysor for remote device management and troubleshooting, enhancing support capabilities. General users benefit from the convenience of managing their mobile devices through a larger screen and more precise input devices, improving productivity and ease of use. By bridging the gap between mobile and desktop platforms, Vysor enhances user experience, facilitates efficient workflows, and supports a wide range of applications across various industries. **Average Rating:** 4.6/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Vysor?** - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Vysor?** - **Seller:** [ClockworkMod](https://www.g2.com/sellers/clockworkmod) - **HQ Location:** N/A - **Twitter:** @clockworkmod (23,911 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clockworkmod-llc/ **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 60% Mid-Market, 25% Small-Business #### What Are Vysor's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Cross-Platform (1 reviews) - Intuitive Interface (1 reviews) - Mobile Compatibility (1 reviews) **Cons:** - Slow Performance (2 reviews) - Expensive (1 reviews) - Internet Speed (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Vysor? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Vysor, making Android control from the computer fast and straightforward. - Users love the **easy setup** of Vysor, allowing for quick mirroring and seamless control of their Android devices. - Users value the **cross-platform functionality** of Vysor, enhancing convenience and flexibility in their daily tasks. - Users love the **intuitive interface** of Vysor, which simplifies mirroring and controlling Android devices effortlessly. - Users appreciate the **mobile compatibility** of Vysor, enabling seamless control of their Android devices from computers. **Cons:** - Users experience occasional **slow performance** with Vysor, particularly during screen sharing on slower connections. - Users find Vysor's Pro plan to be **expensive** , which may deter some from upgrading despite its convenience. - Users experience a **slight lag during screen sharing** on slower connections, impacting the overall experience. - Users note the **slow customer support** for Vysor, which can hinder assistance when issues arise. #### What Are Recent G2 Reviews of Vysor? **"[Vysor – A Lifesaver for Developers](https://www.g2.com/survey_responses/vysor-review-11773578)"** **Rating:** 5.0/5.0 stars *— Goutam P.* [Read full review](https://www.g2.com/survey_responses/vysor-review-11773578) --- **"[Great tool for Android screen mirroring](https://www.g2.com/survey_responses/vysor-review-11863290)"** **Rating:** 5.0/5.0 stars *— Sagar D.* [Read full review](https://www.g2.com/survey_responses/vysor-review-11863290) --- #### What Are G2 Users Discussing About Vysor? - [How much does Vysor cost?](https://www.g2.com/discussions/how-much-does-vysor-cost) - 1 comment - [What is better than Vysor?](https://www.g2.com/discussions/what-is-better-than-vysor) - [How good is Vysor?](https://www.g2.com/discussions/how-good-is-vysor) - [What is Vysor used for?](https://www.g2.com/discussions/what-is-vysor-used-for) ### 22. [TightVNC](https://www.g2.com/products/tightvnc/reviews) TightVNC is a free and open-source remote desktop software that enables users to access and control computers over a network. It allows interaction with a remote screen as if the user were physically present, facilitating tasks such as opening files, launching applications, and performing other desktop activities. Compatible with Windows and Linux operating systems, TightVNC is designed to be lightweight and efficient, making it suitable for various hardware configurations. Key Features and Functionality: - Cross-Platform Compatibility: Supports both Windows and Linux systems, ensuring broad usability. - Tight Encoding: Utilizes a combination of JPEG and zlib compression to optimize performance over low-bandwidth connections. - File Transfer Capability: Allows users to transfer files between local and remote machines seamlessly. - Multi-Monitor Support: Enables viewing and controlling multiple monitors connected to the remote system. - Auto-Scaling: Adjusts the viewer window to match the remote desktop size, regardless of the host computer's resolution. - Lightweight Resource Usage: Designed to consume minimal system resources, making it suitable for older hardware and resource-constrained environments. Primary Value and User Solutions: TightVNC provides a cost-effective solution for remote desktop access, eliminating licensing expenses associated with commercial alternatives. Its optimized bandwidth usage and straightforward configuration make it particularly valuable for businesses seeking practical remote connectivity without licensing overhead. By enabling remote control of computers, TightVNC enhances productivity, facilitates remote support, and allows for efficient management of systems across different locations. **Average Rating:** 4.2/5.0 **Total Reviews:** 33 **How Do G2 Users Rate TightVNC?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.0/10) - **Usage Information:** 7.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.6/10 (Category avg: 9.1/10) - **Device Management:** 7.1/10 (Category avg: 8.7/10) **Who Is the Company Behind TightVNC?** - **Seller:** [TightVNC](https://www.g2.com/sellers/tightvnc) - **Year Founded:** 2006 - **HQ Location:** Tomsk, Tomsk oblast - **Twitter:** @tightvnc (630 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/glavsoft-llc/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 44% Mid-Market, 42% Enterprise #### What Are TightVNC's Pros and Cons? **Pros:** - Connection Speed (1 reviews) - Remote Connectivity (1 reviews) - Remote Support (1 reviews) - Tool Utility (1 reviews) **Cons:** - Remote Access Issues (1 reviews) ### What Do G2 Reviewers Say About TightVNC? *AI-generated summary from verified user reviews* **Pros:** - Users value the **fast connection speed** of TightVNC, enabling efficient remote support within internal networks. - Users value the **free remote connectivity** of TightVNC for internal network support, enhancing convenience and accessibility. - Users value the **free remote support** capabilities of TightVNC, particularly for internal network use. - Users value the **tool utility** of TightVNC for effective and free remote support within internal networks. **Cons:** - Users face a **lack of chat functionality** during remote connections, making support communication difficult. #### What Are Recent G2 Reviews of TightVNC? **"[TightVNC Keeps Our Production Running Smoothly with Fast Remote Troubleshooting](https://www.g2.com/survey_responses/tightvnc-review-12712686)"** **Rating:** 5.0/5.0 stars *— Robyn E.* [Read full review](https://www.g2.com/survey_responses/tightvnc-review-12712686) --- **"[TightVNC Makes Remote Access Fast and Convenient](https://www.g2.com/survey_responses/tightvnc-review-12624648)"** **Rating:** 5.0/5.0 stars *— Bhupinder A.* [Read full review](https://www.g2.com/survey_responses/tightvnc-review-12624648) --- #### What Are G2 Users Discussing About TightVNC? - [What is TightVNC used for?](https://www.g2.com/discussions/tightvnc-what-is-tightvnc-used-for) - [How do I disable TightVNC?](https://www.g2.com/discussions/how-do-i-disable-tightvnc) - [How do I use TightVNC to remote desktop?](https://www.g2.com/discussions/how-do-i-use-tightvnc-to-remote-desktop) - [Is TightVNC safe?](https://www.g2.com/discussions/is-tightvnc-safe) - 1 comment - [What is TightVNC used for?](https://www.g2.com/discussions/what-is-tightvnc-used-for) ### 23. [Apache Guacamole](https://www.g2.com/products/apache-guacamole/reviews) Apache Guacamole is a clientless remote desktop gateway. It supports standard protocols like VNC, RDP, and SSH. **Average Rating:** 4.6/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Apache Guacamole?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Apache Guacamole?** - **Seller:** [The Apache Software Foundation](https://www.g2.com/sellers/the-apache-software-foundation) - **Year Founded:** 1999 - **HQ Location:** Wakefield, MA - **Twitter:** @TheASF (66,168 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/215982/ (2,408 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 47% Small-Business, 29% Mid-Market #### What Are Recent G2 Reviews of Apache Guacamole? **"[Simple and efficient solution for connecting to multiple devices](https://www.g2.com/survey_responses/apache-guacamole-review-8104739)"** **Rating:** 5.0/5.0 stars *— MANICHANDER REDDY N.* [Read full review](https://www.g2.com/survey_responses/apache-guacamole-review-8104739) --- **"[Seamless Remote Access with Intuitive Interface, Impressive Performance and robust](https://www.g2.com/survey_responses/apache-guacamole-review-8102875)"** **Rating:** 4.5/5.0 stars *— shreeniket k.* [Read full review](https://www.g2.com/survey_responses/apache-guacamole-review-8102875) --- #### What Are G2 Users Discussing About Apache Guacamole? - [Who is using Apache guacamole?](https://www.g2.com/discussions/who-is-using-apache-guacamole) - [How do you use Guacamole software?](https://www.g2.com/discussions/how-do-you-use-guacamole-software) - [How does Guacamole Server work?](https://www.g2.com/discussions/how-does-guacamole-server-work) - [What is Apache guacamole server?](https://www.g2.com/discussions/what-is-apache-guacamole-server) ### 24. [Matrix42 FastViewer](https://www.g2.com/products/matrix42-fastviewer/reviews) Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations. **Average Rating:** 4.3/5.0 **Total Reviews:** 79 **How Do G2 Users Rate Matrix42 FastViewer?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10) - **Remote Device Control:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Matrix42 FastViewer?** - **Seller:** [Matrix42](https://www.g2.com/sellers/matrix42) - **Year Founded:** 1992 - **HQ Location:** Frankfurt, Germany - **Twitter:** @Matrix42_global (1,097 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/45631 (626 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Small-Business, 42% Mid-Market #### What Are Matrix42 FastViewer's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Remote Work (14 reviews) - Security (8 reviews) - Video Conferencing (8 reviews) - Video Quality (7 reviews) **Cons:** - Expensive (8 reviews) - Limited Features (6 reviews) - Connectivity Issues (5 reviews) - Connection Issues (4 reviews) - Slow Loading (4 reviews) ### What Do G2 Reviewers Say About Matrix42 FastViewer? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Matrix42 FastViewer, highlighting its friendly interface for seamless remote support. - Users value the **user-friendly interface** of Matrix42 FastViewer, enhancing their remote work and support experience. - Users value the **robust security** of Matrix42 FastViewer, ensuring safe and efficient remote support and collaboration. - Users admire the **user-friendly interface** of Matrix42 FastViewer, enhancing productivity in video conferencing and remote support. - Users commend the **high-quality video and audio** of FastViewer, enhancing their remote communications and presentations. **Cons:** - Users find FastViewer to be **relatively pricey** , which limits accessibility for small businesses seeking affordable options. - Users note the **limited feature set** of FastViewer compared to other advanced remote desktop software options. - Users experience **connectivity issues** that hinder access and complicate data transfer, suggesting improvements are necessary. - Users often experience **connection issues** with Matrix42 FastViewer, hindering their ability to use the software effectively. - Users experience **slow loading** times for large file transfers in Matrix42 FastViewer, impacting overall efficiency and satisfaction. #### What Are Recent G2 Reviews of Matrix42 FastViewer? **"[fastviewer offers a reliable and user friendly platform for secure remote access and colllaboration](https://www.g2.com/survey_responses/matrix42-fastviewer-review-11403956)"** **Rating:** 4.5/5.0 stars *— Singh R.* [Read full review](https://www.g2.com/survey_responses/matrix42-fastviewer-review-11403956) --- **"[Better One For Online Meeting & Webinar](https://www.g2.com/survey_responses/matrix42-fastviewer-review-8311256)"** **Rating:** 4.0/5.0 stars *— Sahaya S.* [Read full review](https://www.g2.com/survey_responses/matrix42-fastviewer-review-8311256) --- #### What Are G2 Users Discussing About Matrix42 FastViewer? - [What is Fastviewer used for?](https://www.g2.com/discussions/what-is-fastviewer-used-for) - 2 comments, 1 upvote ### 25. [Inuvika OVD Enterprise](https://www.g2.com/products/inuvika-ovd-enterprise/reviews) Migrating from Citrix or VMware Horizon (Omnissa) could not be easier. Inuvika OVD Enterprise is a secure and cost-effective alternative that reduces your TCO by over 60%. More users on a server, fewer Windows server licenses, no SQL server license, built in secure gateway, concurrent user subscriptions and 2FA will all lower your costs substantially. Inuvika OVD Enterprise is an efficient, desktop virtualization solution that delivers Windows and Linux virtual apps and virtual desktops to any device. It deploys on any hypervisor (KVM, vSphere, ProxmoxVE, Nutanix AHV, Verge.OS, etc) and can be installed on-premise, on public or private clouds, and can also be purchased as a Desktop as a Service (DaaS) from our hosting partners around the world. The on-premises version of the product is available starting with 20 concurrent users. DaaS is available starting at 10 concurrent users. Inuvika OVD Enterprise offers an easy-to-use admin console, a fast user experience, and requires less infrastructure overhead compared to traditional virtual desktop solutions. OVD Enterprise serves enterprise, financial, healthcare, education and government organizations and we are happy to work with SMEs who are struggling with price increases at Citrix and vendor lock-in at VMware/Omnissa. Inuvika also has its own thin client software called ResoluteOS that allows you to repurpose existing hardware to extend the life of it and securely access Inuvika OVD Enterprise. Available in over 60 countries. **Average Rating:** 4.7/5.0 **Total Reviews:** 19 **How Do G2 Users Rate Inuvika OVD Enterprise?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10) - **Usage Information:** 9.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.9/10 (Category avg: 9.1/10) - **Device Management:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Inuvika OVD Enterprise?** - **Seller:** [Inuvika](https://www.g2.com/sellers/inuvika) - **Year Founded:** 2014 - **HQ Location:** Toronto, Canada - **Twitter:** @InuvikaInc (311 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/inuvika-inc-/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 53% Small-Business, 47% Mid-Market #### What Are Recent G2 Reviews of Inuvika OVD Enterprise? **"[Easy to implement and secure system to work with.](https://www.g2.com/survey_responses/inuvika-ovd-enterprise-review-8106439)"** **Rating:** 4.5/5.0 stars *— Jadher S.* [Read full review](https://www.g2.com/survey_responses/inuvika-ovd-enterprise-review-8106439) --- **"[Amazing VDI solution](https://www.g2.com/survey_responses/inuvika-ovd-enterprise-review-8054575)"** **Rating:** 5.0/5.0 stars *— Cranstin M.* [Read full review](https://www.g2.com/survey_responses/inuvika-ovd-enterprise-review-8054575) --- ## What Is Remote Desktop Software? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to Remote Desktop Software? - [Remote Support Software](https://www.g2.com/categories/remote-support) - [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing) --- ## How Do You Choose the Right Remote Desktop Software? ### What You Should Know About Remote Desktop Software ### What is remote desktop software? Remote desktop software, also known as remote access software, allows users to access another computer or system remotely in real time and work on it like their local device. It ensures easy, efficient, and secure access to one or many remote desktops.  While the software can also be used for remote support, a remote desktop tool is typically used by employees to access a machine remotely rather than to resolve a technical problem. Though the maintenance functions may not be as extensive as those of remote support solutions, remote desktop tools aid support teams in performing basic maintenance tasks on numerous devices from a single station. Typical use cases of a remote desktop tool include granting employees access to and managing distant computers anytime, from any device, which gives them the privilege to work from anywhere. Sometimes IT support professionals use remote desktop software to troubleshoot and perform maintenance tasks remotely. ### What are the common features of remote desktop software? The following are some core features of a remote desktop tool that can help users achieve greater flexibility and cost savings through remote work: - Remote access and control: Remote desktop software provides end users access to and control over other devices not in their physical vicinity. The software facilitates the visibility of a specific window or the entire desktop. - Multi-monitor support: Many workplaces now opt for multiple monitors at their workstations to help improve productivity. As a result, the remote desktop tool supports the capability to view multiple monitors at a time. - Multiple operating system (OS) support: Businesses today use Windows, macOS, Linux, or other OS, and sometimes multiple OS within the same company. Remote desktop software has features to handle viewing and functioning on any OS, independent of the OS the end user is connecting from. - Mobile device access: Remote desktop tools allow administrators to access connected mobile devices and support mobile OS like Android, iOS, and more. - Data encryption: When a user’s device is being used and managed remotely, it may leave the user feeling vulnerable. The remote desktop tool offers a data encryption feature to secure the connection and protect data. - File management: Remote desktop software facilitates file sharing and transfers to enable quick and effortless work discussion, collaboration among colleagues, and viewing of relevant documents when working remotely. The shared or transferred files are highly secure as permission to access them is granted only to authenticated user accounts. - Remote configuration: The software helps configure a remote PC for access so that the end user can take complete control of the device over the internet anytime. - Chat: The chat functionality of the remote desktop software allows users to send and receive messages between computers. - Application management: Remote desktop tool centrally manages, configures, and monitors applications on employee devices.  - Session transfer: Access to remote sessions for IT support can be transferred between users using a remote desktop application. - Session recording: A remote desktop tool provides the ability to record remote sessions at a desired location on the local computer.  - Security: All the data shared across a remote connection is encrypted. It also uses multi-factor authentication (MFA) to ensure only authorized users can log in and notify suspicious activities. - Deployment flexibility: Remote desktop tools can be deployed on the cloud and on-premises, depending on the organization’s requirements. - Remote printing: Some remote desktop solutions provide remote printing capabilities to help users print documents using a locally plugged or network printer. - Session usage reporting: Activity log tracking and session analytics is essential for IT managers and chief information officers (CIOs) looking to track, manage, and optimize helpdesk activities. - Branding: Remote desktop systems may let businesses customize client applications to match their websites. ### What are the benefits of remote desktop software? There are several benefits that a business can reap from a remote desktop tool. Below is a list of advantages that the tool offers: - Efficiency: Remote desktop tools offer the potential to maintain numerous devices from a single workstation. Users can access the systems they need from wherever they are located. - Cost savings: Remote desktop tools may require the installation of remote client software on user devices. However, some web-based remote desktop software provides remote access with zero endpoint installation or configuration. Clientless, centrally-managed solutions do not require installation, management, and software maintenance on individual devices, thereby cutting down IT support costs. Additionally, these solutions enable users to work from home with the most reliable and secure connection resulting in reduced overhead expenditure for office space, computing equipment, software, utilities, etc. - Flexibility: Employers are increasingly promoting flexible and remote work. The ability to work from anywhere, at any time, and on multiple devices increases employee productivity and turnover. These tools enable employees to work remotely with a seamless remote desktop connection to one or many desktops at the workplace. - Business continuity: Remote desktop platform ensures business continuity in times of crisis, such as pandemic outbreaks, harsh weather, and transportation strikes. It provides access to business applications and data from home, enabling organizations to meet their business objectives. ### Who uses remote desktop software? - Customer support teams: Employees on support teams are most likely to use the remote desktop tool. The software greatly improves the efficiency of most support teams’ day-to-day routines and tasks.  - IT departments: Software and licensing administrators in the IT department can use remote desktop tools for scheduling and running maintenance on devices, regardless of the device's physical location or the administrator. - Data archive teams: Teams that do heavy [data archive](https://learn.g2.com/data-archiving) work may also benefit from using a remote desktop tool. Data archives tend to be optimized toward UNIX systems like Linux’s numerous variants, so having a remote Linux build that can be tapped into from a Windows desktop can be incredibly valuable. - Software engineers: Remote desktop solutions enable developers and engineers to share a single workstation, use [integrated development environments (IDEs)](https://www.g2.com/articles/ide), access remote servers, and investigate bugs remotely. - Educational institutions: Teachers, professors, educators, and administrators use remote access solutions for conducting classes and accessing tools and files from remote locations. - Remote users: Remote employees rely on these solutions to access company files and servers and complete tasks without being in the office. ### What are the Alternatives to Remote Desktop Software? - [Remote support software:](https://www.g2.com/categories/remote-support) Remote support and remote desktop tools are so similar that many use the two names interchangeably. There is a slight but notable difference between the two. Remote desktop software focuses more exclusively on access to and control over a remote device. While remote support software does this as well, these solutions offer more expansive features to assist with maintenance and troubleshooting. - [Virtual desktop infrastructure (VDI) software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi): Remote desktop and VDI software have similar characteristics but slightly different target functions. A remote desktop tool tends to focus on creating connections to physical devices. In contrast, a VDI tool hones in on entirely virtual desktops associated with servers or even an OS being run within another OS. VDI software allows for centralized hosting and viewership of numerous desktops, whereas remote desktop focuses on the ability to access numerous physical desktops from a single location. - [Screen sharing software](https://www.g2.com/categories/screen-sharing): These systems partially match the functionality of remote desktop solutions by allowing users to share screens and demonstrate processes to viewers. Sales, marketing, and support teams use screen sharing tools to provide demos, brainstorm, and resolve technical issues. ### Challenges with remote desktop software Remote desktop tools can come with their own set of challenges.  - Connectivity: Remote desktop usage occurs entirely via the internet, so connectivity issues can end up disrupting the experience. When implementing a remote desktop tool, users must ensure high internet connectivity. - Hardware dilemmas: Remote desktop software relies partly on the end device’s hardware functioning optimally. If there is an issue with the end device’s hardware, the software may not be able to access the remote device. - Privacy: The means to take control of other users’ computers remotely does come with a certain degree of privacy risk. In the wrong hands, losing control of one’s computer means compromised data on the computer or an entire network. Companies need to use strong endpoint protection software when implementing remote support software to protect internal devices. - Operating system compatibility: Some remote desktop systems may not efficiently support different operating systems such as Linux, macOS. or their outdated versions. This Os non-compatibility makes it challenging for remote users to receive timely solutions. - High-performance tasks: Network speed and bandwidth variation may impact remote desktop tools' ability to to complete tasks demanding high computational resources, including video rendering, data analysis, and graphic design. - User experience: Complex remote desktop applications make it difficult for users to log in, establish connections with remote devices, and share files. ### How to choose remote desktop software Organizations buying remote desktop software must consider business-specific needs and the following factors to maximize the return on their investment. - Device whitelisting and authentication: Choosing a remote desktop platform with device or endpoint authentication is crucial for preventing unauthorized systems from connecting with remote devices and gaining unattended access. - Two-factor authentication (2FA): Remote desktop solutions with 2FA capabilities verify user identity to protect devices and data from brute-force attacks, social engineering, and phishing.  - Security compliance: Buyers must ensure that the remote access tool of their choice meets different security standards, including [General Data Protection Regulation (GDPR)](https://www.g2.com/glossary/gdpr-definition), System and Organization Controls (SOC 2), Family Educational Rights and Privacy Act (FERPA), Peripheral Component Interconnect (PCI), and Health Insurance Portability and Accountability Act (HIPAA). Also, consider choosing solutions that update security protocols regularly.  - Ease of use: Selecting a user-friendly remote desktop tool is essential for ensuring that even non-technical users have a seamless experience while using the system. Moreover, users should be able to install the application without any difficulty.  - File transfer: Remote desktop tools with [file sharing](https://www.g2.com/glossary/file-sharing-definition) features allow users to share presentations, documents, and data, enabling them to send or receive files immediately. Also, consider looking for systems with remote printing, chat, multi-monitor support, and remote wake-on-LAN functionalities. - Available on mobile devices: Choosing a system that users can access from a phone or tablet helps technical support specialists resolve issues on the go.  - Price and customer support: Consider thoroughly evaluating customer support availability and features against price to find the best solution. Depending on their organizations’ sizes, needs, and preferences, buyers must try different tools to find the one that best fits their compatibility, security, usability requirements, and budget. ### Remote desktop software pricing Remote desktop software is available in two deployment models: on-premises and cloud. Based on the models, the software can also be purchased as a perpetual license or as annual or monthly subscriptions. Remote desktop tools are priced as a perpetual license for on-premises software, whereas cloud-based solutions are available on a subscription basis. Some remote desktop tools can be downloaded for free private usage and are available as a three-tier license, often business, premium, or corporate. Remote desktop software pricing varies depending on the number of seats, devices, and features organizations require. Below is a general overview of pricing based on tiers buyers choose. - Entry-level plans range from $10 to $15 monthly and include basic features. These plans suit individual users and small businesses. - Mid-range plans can cost businesses up to $35 per month. They provide more features suitable for larger business teams. - Advanced plans cost around $75 monthly and offer advanced support and user management features. These are ideal for larger enterprises with extensive business requirements. ### Implementation of remote desktop software How is remote desktop software implemented? There are generally two ways in which a remote desktop software is implemented: - OS-based implementation: OS-based remote desktop solutions are built directly into the OS. No extra software is required to use OS-based remote desktop solutions as the tools are already installed. For example, some versions of Windows come with built-in remote desktop software.  - Third-party-based implementation: Third-party-based implementation is needed when remote desktop software has to be licensed by the user. Once the buyer has decided on the software that fits their particular needs and installed it, it should be ready for use. ### Remote desktop software trends - Companies will adopt a hybrid workplace model: Companies are now looking at providing the choice of working from the office only for a few days a week. The remote working element in a hybrid workplace is a trend that is expected to grow. Employees within an organization have increasingly started preferring to work from home or anywhere else with flexible working schedules. Employers are also providing the flexibility to do so. Remote desktop and remote support software will be widely used when working remotely, as they provide seamless IT support without letting external factors hinder business processes from running smoothly. - Organizations will opt for consolidation of remote work tools: Organizations use multiple software solutions such as video conferencing, remote support, and remote desktop to enable effective collaboration across employees, clients, and partners. It is essential to consolidate these tools and provide the organization with better visibility to enhance operational productivity, thereby reducing the need to monitor each device individually. The adoption of centralized solutions is expected to rise, considering it would help companies ensure compliance and tackle software management issues. - BYOD trends continue gaining popularity: Many organizations encourage employees to use BYOD devices to control capital expenditure costs rising from hardware purchase and maintenance. Employees using their devices often rely on remote desktop solutions to connect with peers or access server files. Remote workers using their devices for office work are more likely to experience cybersecurity threats. Businesses must continue investing in cybersecurity, cloud security, and vulnerability management tools to prevent data leaks and unauthorized access and mitigate remote work tech vulnerability. _Researched and Written by_ [_Anindita Sengupta_](https://research.g2.com/insights/author/anindita-sengupta) _Reviewed and Edited by_ [_Sinchana Mistry_](https://in.linkedin.com/in/sinchana-mistry95)