RingEX Reviews & Product Details

What I like best about RingEX is how seamlessly the platform brings communication and collaboration together. I love the technology behind it—everything feels modern, intuitive, and built to make work easier. The features are incredibly reliable and user-friendly, from the call handling and messaging tools to the video meetings and integrations. It’s clear that a lot of thought went into making the system efficient and easy to navigate. Overall, I genuinely enjoy using RingEX, and its technology and features make a big difference in my productivity every day. Customer support is amazing and so helpful! Review collected by and hosted on G2.com.

While RingEX offers a lot of great features, there are a few areas that could be improved. At times, the system can feel a bit complex, especially when navigating between different tools or settings. Occasionally, call quality can fluctuate depending on network conditions, and updates sometimes change the layout in ways that take time to get used to. None of these issues are deal-breakers, but refining the interface and improving consistency would make the experience even better. Review collected by and hosted on G2.com.

What I like most about RingEX is how simple and easy the system is to use. We recently switched from a cumbersome Cisco setup, and the difference has been huge. Everything is easier to navigate, and finding what you need is quick. The implementation was straightforward, and their customer support has been great from the start. The feature set is solid, and I haven’t run into anything I couldn’t do. Integrating RingEX with other apps, such as Teams, was quick and painless. I use the system every day and couldn’t be happier. Review collected by and hosted on G2.com.

I have yet to find anything that I don't like about the system. Review collected by and hosted on G2.com.

I really appreciate all the features that RingEx provides. I especially enjoy using Air, although I think its booking features could use some improvement. Review collected by and hosted on G2.com.

While RingCentral offers robust features and functionality, my experience as a solo business owner has revealed several areas for improvement in both onboarding support and platform flexibility.

Onboarding and Account Management

As an online business setup, I was not assigned an account manager and received no proactive outreach during the critical implementation phase. When I initiated contact for assistance, the support representatives provided inconsistent information and failed to follow through on commitments. This left me navigating the platform setup independently with numerous unresolved questions. A dedicated onboarding specialist who actively engages new customers would significantly improve the initial experience rather than relying solely on self service resources like Ring University.

Feature Limitations for Solo Entrepreneurs

The platform's architecture appears optimized for team environments, which creates inefficiencies for single user businesses. Many features remain unutilized in my current configuration, representing unnecessary overhead for a solo operation.

Most critically, RingCentral's handling of multiple phone numbers presents a significant operational challenge. My previous platform allowed a single user account to manage two distinct numbers (toll free and local) for separate business entities, with full SMS/MMS capabilities and clear customer identification for each line. This functionality enabled appropriate auto responses and maintained clear business separation without requiring additional user licenses.

RingCentral's current structure requires separate user accounts for this same functionality, effectively doubling my operational costs a substantial burden for small business budgets.

Feature Parity Request

As a RingEX Ultra user, I would greatly benefit from access to the omnichannel capabilities currently exclusive to the CX platform. The ability to engage customers seamlessly across multiple communication channels would enhance customer experience and streamline operations, even for smaller businesses. This feature integration would provide significant value without requiring a full platform migration.

Recommendations for Improvement

*Implement true multi-site/multi-number functionality within single user accounts

*Develop a structured onboarding program with dedicated specialists for new customers

*Update and maintain help documentation to align with current platform features and eliminate broken links

*Consider creating a tier specifically designed for solo entrepreneurs with appropriate feature sets and pricing

While RingCentral's core technology is solid, addressing these gaps would make it a more viable solution for the growing segment of solo business owners and micro-enterprises. Review collected by and hosted on G2.com.

The RingEx is very easy to use, it allows you to call and accept call anywhere when you download the Ring central application on your mobile phone. the reception of the voice is very clear. moreover if you have any issues there's tech support is always available to assist you. Review collected by and hosted on G2.com.

I couldn't tell anything bad about the products, so far we are satisfied with performance. Review collected by and hosted on G2.com.

The task manager enables me to monitor workflows across different departments and teams effectively. The meeting features are exactly what we need to maintain momentum on the business side. I really enjoy the chat functionality, and the GIFs add a fun, lighthearted touch. Having access to a wide range of phone and IVR options allows us to keep growing without ever missing a call.

Customer support is a phone call or ticket away. Always friendly and thorough. Review collected by and hosted on G2.com.

Sometimes, when I check off recurring tasks, they do not reappear as expected. This issue can be frustrating when trying to keep track of ongoing responsibilities. Review collected by and hosted on G2.com.

The ease of use and rapid implementation were impressive, allowing our employees to adapt quickly with minimal training. The platform offers many features, including video, voice, messaging, and integration capabilities. Additionally, the support team is both knowledgeable and highly responsive. I also frequently of use the support button to ask for support if I have some queries Review collected by and hosted on G2.com.

If you lack basic VOIP experience, the initial setup can feel overwhelming. I understand that some integrations naturally require effort, but occasional call quality issues may affect reliability. Additionally, I found that the live reports and analytics could use more context and would benefit from being more user-friendly, especially for those not technically inclined. Review collected by and hosted on G2.com.

RingEX provides a lot of customization and functionality to meet diverse needs, which I think is very important since this program isn't specific to any industry or area of business. From an admin standpoint, setting up a new user is pretty easy, and I especially like a newer update of being able to schedule the invitation email in advance. That's very helpful!

We have three office locations with staff working remotely some of the time and calls run smoothly as if everyone was in one place. The RingCentral chat is also very nice, as is the ability to text our clients from within the desktop app.

I recently contacted support in order to cancel some extra RingEX licenses we were not using during our contract renewal period and they made if very easy. It only took one chat session to accomplish exactly what I needed to, and quickly.

We use the RC video very frequently and sometimes record meetings and both are easy to use. I love that you can send a link to a video participant and they do not need to download the program to join a video call. Makes it very easy for them and we rarely have anyone who experiences issues getting into the video call.

Sending faxes is easy and received faxes can easily be forwarded via email to the proper person in our team. Text messages and voicemails can also be easily transferred. Review collected by and hosted on G2.com.

I've found that some settings in the admin portal move randomly and become difficult to find. We also have had issues with certain settings within the admin portal changing on their own and that is very frustrating. Luckily this isn't a common issue, but the one we've experienced is incoming calls get routed to a welcome message (which ends up being our voicemail recording) instead of ringing through. It hasn't happened recently, but has happened several times. Maybe this is fixed now, I do not know.

Recording a new voicemail is easy enough form the handset, but navigating to the importing/exporting so that the voicemail plays both during and after hours is a bit labor-intensive. I also wish voicemails could be saved from within the RC admin portal.

Features/settings in the admin portal that we don't use often are sometimes difficult to find/get to as it's not as intuitively located as I think it could be. Review collected by and hosted on G2.com.

I really appreciate RingEX for its seamless integration across multiple devices such as desk phones, laptops, and cell phones, which makes it incredibly convenient to take calls regardless of my location. This flexibility is invaluable for my workflow, allowing me to stay connected whether I'm at my desk, on the move with my cell phone, or working from my laptop. Additionally, the AI recording feature is a fantastic tool—it enables me to take accurate notes during conversations without losing focus on the discussion, though it doesn't work with desk phones. RingEX's internal messaging also functions efficiently, further enhancing communication within the team. Moreover, the transition to RingEX was influenced by its better pricing compared to previous solutions, making it a cost-effective choice for my team. The initial setup process was straightforward, contributing to a smooth onboarding experience. With all these advantages, I would highly recommend RingEX to others. Review collected by and hosted on G2.com.

Not applicable. Review collected by and hosted on G2.com.

I appreciate RingEX for its ease of use, which makes managing internal communications incredibly smooth throughout the company. The software is highly reliable, providing confidence in its performance across various platforms, including mobile, desktop, and browser, ensuring that no matter where I am or what device I use, my experience remains consistent. I am particularly fond of the instant messaging feature and the capability to make video calls with screen sharing, which facilitates effective, real-time communication and enhances collaboration significantly. The simplicity of the initial setup was also impressive, allowing for a seamless integration into our workflow from the outset. RingEX has proven to be the first and only platform needed for our instant messaging requirements, demonstrating its comprehensive functionality and robust design. Review collected by and hosted on G2.com.

Sometimes the video/voice calls are laggy, but I'm not sure if it's on our end or RingEX's intermediate servers. Review collected by and hosted on G2.com.

I appreciate the dashboard in RingEX, which is incredibly effective and beneficial for my work. It allows me to see if my clients are receiving calls from new patients, which was something we struggled to track before, as we were only able to track call clicks earlier. This feature makes RingEX stand out, providing valuable insights that are essential for my reports. Additionally, the setup process was very easy, which helped me get started without any hassle. Overall, I enjoy using RingEX because I haven't found anything lacking or needing improvement in my current experience. The system meets my needs perfectly, making it a tool I trust to deliver accurate call tracking, something very important for my client's business. Given how satisfied I am, I would rate it a 10 out of 10 for recommending to others. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.