NICE Robotic Process Automation Reviews & Product Details

NICE Robotic Process Automation Overview

What is NICE Robotic Process Automation?

The NICE Virtual workforce comprises software robots with the capabilities to automate end-to-end processes in an unattended fashion, or support the employee directly from their desktop, in an attended fashion, when they are servicing customers over the phone or handling routine back office processes. NICE's unique Automation Finder for desktop process mining is included with NICE's attended solution, NEVA. It leverages Desktop Analytics and machine learning to accurately pinpoint the most optimal business processes to automate.

NICE Robotic Process Automation Details
Product Description

NICE is a provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.

How do you position yourself against your competitors?

NICE has been setting industry-wide standards in Robotic Process Automation for over 17 years. It’s innovative Attended Automation solution, NEVA, brings people and robots together. It enables intelligent process optimization while unleashing employees’ potential to ensure exceptional customer experiences. NICE develops and manages its RPA portfolio from a single platform, holds the largest scale automation projects in the market, and drives digital transformation across the enterprise.

Seller Details
Company Website
Year Founded
HQ Location
Hoboken, New Jersey
Total Revenue (USD mm)
12,198 Twitter followers
LinkedIn® Page
5,768 employees on LinkedIn®

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NICE Robotic Process Automation Reviews

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Desarrollo de software - RPA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I made a formation about Nice and create some automate process. In my opinion it's a similar tool like BluePrism or UiPath to automate processes and repetitive tasks. Their community isn't big such as another platforms and there are less resources and information about the technology but once you begin learn about it, it's easy to program.

The most that I like about Nice is the efficiencie in the codifyed robots. Thanks to this kind of tools there are an improvement in the work of the employees in a business. They can put focus on another tasks that could be more difficults or importants. About Nice I have to say that I like the "control room" to planify the processes. I think it's easier than another platforms. Also, it's better about restoring latest versions of robots codified. you can return to last changes with less problems than another tools. Review collected by and hosted on

What do you dislike?

I don't like about Nice that:

- The interaction between the tool and applications it seems difficult.

- They have, at my opinion, a limited actions to work with Office, for example.

- It's seems like you can't add the codification in C# or visual basic. to sum up, it's seems a little bit more difficult to use. Review collected by and hosted on

Recommendations to others considering the product:

Although there are many tools to automate at this time I think Nice has a good infrastructure and platform so it could grow up and became into one of the tools recognized to automate. Review collected by and hosted on

What problems are you solving with the product? What benefits have you realized?

To sum up, the benefit about Nice are some of the functionalities that have the application that looks easier than in another automate applications, and about the problems are, above all, the little information that you can find on the web. Review collected by and hosted on

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Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its capability to automate tasks that require no human intervention along with those that may require human judgement at some point in processing. Review collected by and hosted on

What do you dislike?

Still exploring the tool,So far so good,nothing seems unlikable in this tool. Review collected by and hosted on

Recommendations to others considering the product:

Try it,its good . Review collected by and hosted on

What problems are you solving with the product? What benefits have you realized?

Processes are automated with more precision and accuracy .Benefits includes FTE deduction for proccess by almost 50-60%. Review collected by and hosted on

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