Automate® Pricing Overview

The ability of Automate to execute repetitive tasks makes the solution highly advantageous. The automation system saves time for essential tasks because it performs data entry work automatically. The system links effortlessly with various programs so users experience uninterrupted information exchange. The system features a simple drag-and-drop interface that makes it usable by users with minimal technical experience. Each team member can handle automation workflows on their own through this capability which enhances operational efficiency. Review collected by and hosted on G2.com.

Novice users will encounter a challenging level of difficulty during their learning process. Learning all available features of the interface and becoming accustomed to it requires some time. The pricing system is difficult to understand because costs rise along with the number of bots or increased usage. Troubleshooting problems becomes challenging because the provided support documentation does not provide enough detailed information. Review collected by and hosted on G2.com.

It is easy to learn and begin to use. However with the later updates, it becomes increasingly more difficult to use because you have to work around issues with the web browser actions. Review collected by and hosted on G2.com.

I do not like that it does not have a cloud hosting option. It would be fantastic to give people that option if they were to want that. Also, cloud hosting makes it really easy to test out all the features. Having self-service trials on a cloud hosted version would be a lot easier for people to try it out and see how it works.

The big thing lately for us is that Automate is constantly breaking current functionality when it comes to the web browser actions. If you are not using these, you will likely love the product.. But web browser actions doing what you tell them to do is critical for our business use case

Support seemed great at first, but that was due to working with some bad vendors in the past. Now that I have taken a deep dive into support, I've learned that the customer facing support team is fantastic, but nothing seems to happen once things get escalated in terms of the bugs I'm finding. They'll make a hotfix that fixes the one singular issue that I point out, however it may or may not make it into the next release. At one point they made a hotfix and said that it was just for our company's use with the way we use Automate, even though this was in fact was a change they made that broke existing functionality of the web browser actions..

I've also accidentally been tagged in email threads for similar escalated support issues with other companies by senior staff.

Again, first line support has been great, but once a ticket gets escalated and deep in the weeds, there's not been much help other than hotfixes that do not resolve the root issue of releasing changes without properly testing that they do not break existing functionality.

Because of these issues, we have attempted to upgrade from 11.6 to 11.7 (which horribly failed and 11.7 subsequently got pulled and re-released). Then we were testing 22.1 which also got re-released as 22.1.1. Initially we could not upgrade to 22.1.1, but after rebuilding one of our big processes entirely, we were able to get it to work with 22.1.1 and work around the issues that this update has with performance on the execution server.

23.1 was a dumpster fire of broken web browser actions that I very quickly identified bugs on using public-facing websites. 24.1 fixed a few of those, but left some bugs still standing, and broke some new things with web browser actions.

In short, I've been working with Autoamte on escalated tickets for a couple years now. Half of our environment is on 22.1.1 and the other half is on 11.6 Review collected by and hosted on G2.com.