# Best Call Center Infrastructure (CCI) Software

## How Many Call Center Infrastructure (CCI) Software Products Does G2 Track?

**Total Products under this Category:** 403

### Category Stats (Aug 2026)

- **Average Rating:** 4.42/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.17%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 20, 2026_

## How Does G2 Rank Call Center Infrastructure (CCI) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,400+ Authentic Reviews
- 403+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Call Center Infrastructure (CCI) Software
 ![G2 Grid® for Call Center Infrastructure (CCI) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/call-center-infrastructure-cci/grids.png?focus%5B%5D=1173&focus%5B%5D=53495&focus%5B%5D=348&focus%5B%5D=4872&focus%5B%5D=5511&focus%5B%5D=4215&focus%5B%5D=87468&focus%5B%5D=70977)

Highlighted products: RingEX, Nextiva, Five9 Intelligent Cloud Contact Center Platform, Aircall, Talkdesk, Genesys Cloud CX, CloudTalk, and Webex Calling.

Underlying data: [Grid® JSON](https://www.g2.com/categories/call-center-infrastructure-cci/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=aircall&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=cloudtalk&focus%5B%5D=webex-calling)

**Sponsored**

### 3CX

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=35&secure%5Bchosen_at%5D=2026-08-24T22%3A31%3A43Z&secure%5Bdisplayable_resource_id%5D=35&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=35&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15858&secure%5Bresource_id%5D=35&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcall-center-infrastructure-cci&secure%5Btoken%5D=2657bdc0b6a32527b972d3e92a4ae48a38ad4a4ceaf506deff0f67c28101f58e&secure%5Burl%5D=https%3A%2F%2Fwww.3cx.com%2Fcall-center%2F%3Futm_source%3Dg2%26utm_medium%3Dclicks_campaign%26utm_content%3Dcall_center&secure%5Burl_type%5D=custom_url)

### [RingEX](https://www.g2.com/products/ringex/reviews)

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful.

**Average Rating:** 4.2/5.0

**Total Reviews:** 1,398

#### How Do G2 Users Rate RingEX?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Call Routing:** 9.1/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.6/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind RingEX?

- **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral)
- **Company Website:** www.ringcentral.com
- **Year Founded:** 1999
- **HQ Location:** Belmont, CA
- **Twitter:** @RingCentral  
61,963 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website)  
6,726 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Owner
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 57% Small, 34% Medium

#### What Do G2 Reviewers Say About RingEX?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of RingEX, making communication and collaboration seamless for their teams.
- Users value the **helpful customer support** of RingEX, enhancing the overall experience and usability for everyone.
- Users appreciate the **high-definition voice quality** of RingEX, enhancing communication and customer support experiences.
- Users praise the **user-friendly interface** and **AI note-taking** , enhancing communication and collaboration efficiently.
- Users find RingEX to be **incredibly helpful** for maintaining client connections, enhancing reliability and support.

##### Cons

- Users find the **customer support challenging** , often facing difficulties in communication and unnecessary complications.
- Users find the **complex processes** in RingEX challenging, particularly when navigating setup and administration aspects.
- Users often face **call issues** with RingEX, including inadequate tracking of calls and poor customer support experiences.
- Users find the **customer support difficult to access** , making resolutions more complicated than necessary for known issues.
- Users find the **admin config options unintuitive** , making tasks like changing voicemail messages and hold music overly complex.

#### What Are Recent G2 Reviews of RingEX?

**["Seamless Integration and Exceptional Support"](https://www.g2.com/survey_responses/ringex-review-12608346)**

**Rating:** 5.0/5.0 stars

_— Javier M._

[Read full review](https://www.g2.com/survey_responses/ringex-review-12608346)

**["RingEX Makes Multi-Time-Zone Business Hours and Call Routing Effortless"](https://www.g2.com/survey_responses/ringex-review-13345292)**

**Rating:** 4.5/5.0 stars

_— foster e._

[Read full review](https://www.g2.com/survey_responses/ringex-review-13345292)

#### What Are G2 Users Discussing About RingEX?

- [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for)
- [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments, 1 upvote
- [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products)
- [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office)

### [Nextiva](https://www.g2.com/products/nextiva/reviews)

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,588

#### How Do G2 Users Rate Nextiva?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 8.9/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Nextiva?

- **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva)
- **Year Founded:** 2008
- **HQ Location:** Scottsdale, Arizona
- **Twitter:** @Nextiva  
21,295 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=434d5ec5d0765605afc77e3535fff65d535fb70db670aeec87a896bf2e39e9d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F459293%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,497 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Office Manager
- **Top Industries:** Hospital & Health Care, Insurance
- **Company Size:** 77% Small, 22% Medium

#### What Do G2 Reviewers Say About Nextiva?

_AI-generated summary from verified user reviews_

##### Pros

- Users applaud Nextiva's **amazing customer support** , highlighting excellent service, knowledge, and ease of access for assistance.
- Users appreciate the **ease of use** of Nextiva, highlighting its intuitive interface and simple setup process.
- Users rave about the **exceptional customer service** of Nextiva, highlighting its knowledge and support availability.
- Users commend the **easy setup** of Nextiva, highlighting a seamless onboarding experience with excellent customer support.
- Users commend Nextiva's **reliability** , noting quick customer support and easy, intuitive system integration for seamless communication.

##### Cons

- Users find the **onboarding complexity** of Nextiva frustrating, with slow support and frequent setup issues hindering functionality.
- Users find the **difficult configuration** of Nextiva to be clunky and often overwhelming, impacting their initial experience.
- Users are frustrated with **number issues** , including delays, limitations on SMS attachments, and cumbersome support processes.
- Users find the **complex processes** of Nextiva challenging, particularly in setup and navigation for small businesses.
- Users find the **difficult setup** of Nextiva to be clunky and challenging, impacting their overall experience.

#### What Are Recent G2 Reviews of Nextiva?

**["User-Friendly Phone System with Reliable Call Quality and Great Support"](https://www.g2.com/survey_responses/nextiva-review-13214493)**

**Rating:** 4.5/5.0 stars

_— Taryn N._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-13214493)

**["Simplifying Business Communication"](https://www.g2.com/survey_responses/nextiva-review-13237018)**

**Rating:** 5.0/5.0 stars

_— Pablo V._

[Read full review](https://www.g2.com/survey_responses/nextiva-review-13237018)

#### What Are G2 Users Discussing About Nextiva?

- [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments
- [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments
- [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments
- [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment
- [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments

### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

**Average Rating:** 4.1/5.0

**Total Reviews:** 604

#### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Call Routing:** 8.8/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

- **Seller:** [Five9](https://www.g2.com/sellers/five9)
- **Company Website:** www.Five9.com
- **Year Founded:** 2001
- **HQ Location:** San Ramon, CA
- **Twitter:** @Five9  
14,856 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,127 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Manager
- **Top Industries:** Consumer Services, Financial Services
- **Company Size:** 56% Medium, 23% Small

#### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Five9, highlighting its seamless integrations and straightforward implementation.
- Users value the **exceptional customer support** of Five9, noting its responsiveness and dedication to addressing concerns promptly.
- Users appreciate the **exceptional support** from Five9, highlighting their responsiveness and dedication to addressing customer needs.
- Users value the **superb user-friendly interface** and seamless integrations of Five9, enhancing their overall experience.
- Users value the **efficiency** of Five9, highlighting its easy user setup and streamlined reporting features.

##### Cons

- Users face challenges with **call issues** , particularly due to weak email interaction reporting and slow SMS features.
- Users find the **complexity** of Five9's interface and reporting functions challenging, requiring significant training and experience.
- Users highlight **missing features** in Five9, underlining a lack of customization and outdated UI for better usability.
- Users often face **technical issues** like call drops and system disruptions that hinder overall productivity and workflow efficiency.
- Users experience **poor customer support** , often requiring additional assistance and facing communication delays with Five9 services.

#### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

**["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)**

**Rating:** 5.0/5.0 stars

_— Aldo O._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)

**["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)**

**Rating:** 5.0/5.0 stars

_— Kimika W._

[Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)

#### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

- [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments
- [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment
- [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software)
- [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost)
- [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments

### [Aircall](https://www.g2.com/products/aircall/reviews)

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,611

#### How Do G2 Users Rate Aircall?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Call Routing:** 9.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Aircall?

- **Seller:** [Aircall](https://www.g2.com/sellers/aircall)
- **Company Website:** www.aircall.io
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @aircall  
4,964 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website)  
849 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Small, 40% Medium

#### What Do G2 Reviewers Say About Aircall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Aircall's **ease of use** essential for effective communication and seamless workflow integration.
- Users find Aircall's **easy integration** with CRM and helpdesk tools enhances communication efficiency and workflow management.
- Users commend Aircall for its **reliability** and seamless integration, making customer support efficient and straightforward.
- Users find Aircall's **intuitive design** exceptional, facilitating easy setup and enhancing communication for all team members.
- Users value Aircall for its **automatic call recording** , enhancing record-keeping and improving communication efficiency.

##### Cons

- Users often face **connection issues** with Aircall, including low call quality and frequent disconnections during calls.
- Users often face **call issues** with Aircall, including uneven call distribution and connection problems affecting communication.
- Users report **dialer issues** with Aircall, including imbalanced call distribution and glitches affecting call reception and tagging.
- Users indicate that Aircall lacks **text handling and individual voicemail features** , impacting communication efficiency and usability.
- Users experience occasional **slow loading** issues with Aircall, particularly when syncing call logs and real-time updates.

#### What Are Recent G2 Reviews of Aircall?

**["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)**

**Rating:** 5.0/5.0 stars

_— Omar M._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13122992)

**["Strong and clear communication with clients, without SPAM"](https://www.g2.com/survey_responses/aircall-review-13235979)**

**Rating:** 4.0/5.0 stars

_— Charbel De Jesus P._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13235979)

#### What Are G2 Users Discussing About Aircall?

- [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
- [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
- [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote
- [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote
- [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes

### [Talkdesk](https://www.g2.com/products/talkdesk/reviews)

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,503

#### How Do G2 Users Rate Talkdesk?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Call Routing:** 9.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.9/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Talkdesk?

- **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk)
- **Company Website:** www.talkdesk.com
- **Year Founded:** 2011
- **HQ Location:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,396 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Supervisor, Customer Service Representative
- **Top Industries:** Consumer Services, Computer Software
- **Company Size:** 60% Medium, 20% Small

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **user-friendly interface** of Talkdesk, enhancing their ability to review conversations and manage calls effectively.
- Users appreciate the **enhanced efficiency** of Talkdesk, benefiting from streamlined communication and robust reporting tools.
- Users value the **seamless CRM integration** of Talkdesk, enhancing productivity with automated features and strong customer support.
- Users praise Talkdesk's **excellent customer support** , enhancing team efficiency and simplifying CRM integration.
- Users appreciate the **all-in-one communication platform** of Talkdesk, enabling efficient customer assistance across various channels.

##### Cons

- Users experience **call issues** with Talkdesk, citing audio problems, dropped calls, and unclear error responses.
- Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and manual callback settings interruptions.
- Users express frustration over **missing features** in Talkdesk, including spellcheck and flexible scheduling options during calls.
- Users face **notification issues** with Talkdesk, as unexpected offline status changes disrupt their experience without alerts.
- Users experience **poor customer support** , hindering their ability to effectively learn and utilize Talkdesk's features.

#### What Are Recent G2 Reviews of Talkdesk?

**["Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights"](https://www.g2.com/survey_responses/talkdesk-review-13236400)**

**Rating:** 5.0/5.0 stars

_— Mallory S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-13236400)

**["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)**

**Rating:** 4.0/5.0 stars

_— Tyra S._

[Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066)

#### What Are G2 Users Discussing About Talkdesk?

- [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments

### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,468

#### How Do G2 Users Rate Genesys Cloud CX?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Call Routing:** 9.2/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.8/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.9/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Genesys Cloud CX?

- **Seller:** [Genesys](https://www.g2.com/sellers/genesys)
- **Company Website:** www.genesys.com
- **Year Founded:** 1990
- **HQ Location:** Menlo Park, CA
- **Twitter:** @Genesys  
32,180 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website)  
8,569 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Case Advocate
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 45% Medium, 40% Large

#### What Do G2 Reviewers Say About Genesys Cloud CX?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Genesys Cloud CX, enabling seamless access and improved operational agility.
- Users value the **continuous innovation** and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction.
- Users value the **reliability** of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively.
- Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands.
- Users value the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow needs.

##### Cons

- Users note the **limited features** of Genesys Cloud CX, leading to extra costs and complications for advanced needs.
- Users find some **missing features** in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities.
- Users find Genesys Cloud CX to have a bit of a **complex interface** , which can overwhelm new users and hinder navigation.
- Users are frustrated with **inadequate reporting** in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives.
- Users find the **learning curve steep** with Genesys Cloud CX, making navigation and feature access challenging initially.

#### What Are Recent G2 Reviews of Genesys Cloud CX?

**["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)

**["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)**

**Rating:** 5.0/5.0 stars

_— Lucas A._

[Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)

#### What Are G2 Users Discussing About Genesys Cloud CX?

- [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes
- [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments
- [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment
- [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments
- [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce)

### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,814

#### How Do G2 Users Rate CloudTalk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 8.5/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CloudTalk?

- **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk)
- **Company Website:** www.cloudtalk.io
- **Year Founded:** 2016
- **HQ Location:** New York
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website)  
227 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 64% Small, 32% Medium

#### What Do G2 Reviewers Say About CloudTalk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of CloudTalk, making daily communication efficient and hassle-free.
- Users appreciate the **reliability** of CloudTalk, highlighting its clear call quality and seamless performance across devices.
- Users find CloudTalk's **intuitive interface** enhances communication efficiency and simplifies contact management effortlessly.
- Users find CloudTalk's **intuitive interface and real-time data tracking** extremely beneficial for managing KPIs effectively.
- Users love the **intuitive calling features** of CloudTalk, making communication quick, easy, and efficient.

##### Cons

- Users experience **call issues** with CloudTalk, including accessibility challenges and connection problems affecting their efficiency.
- Users experience **connection issues** with CloudTalk, including occasional disruptions and limitations in separate countries.
- Users express dissatisfaction with **missing features** , like essential call center functions and SMS number search options.
- Users find that **call management issues** disrupt seamless communication and hinder efficient client interaction.
- Users face **poor connectivity** issues with CloudTalk, making international calls and call management challenging and frustrating.

#### What Are Recent G2 Reviews of CloudTalk?

**["CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing"](https://www.g2.com/survey_responses/cloudtalk-review-12856744)**

**Rating:** 4.5/5.0 stars

_— Hunter K._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744)

**["CloudTalk has simplified our customer communication and improved our team's efficiency."](https://www.g2.com/survey_responses/cloudtalk-review-12852659)**

**Rating:** 5.0/5.0 stars

_— Marwan E._

[Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659)

#### What Are G2 Users Discussing About CloudTalk?

- [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
- [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments

### [Webex Calling](https://www.g2.com/products/webex-calling/reviews)

Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 617

#### How Do G2 Users Rate Webex Calling?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Call Routing:** 8.6/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.1/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.7/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Webex Calling?

- **Seller:** [Cisco](https://www.g2.com/sellers/cisco)
- **Company Website:** www.cisco.com
- **Year Founded:** 1984
- **HQ Location:** San Jose, CA
- **Twitter:** @Cisco  
720,366 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=476aeabc5a712d049453edd5c54ea0318890d9e60d93782e37fe028224df1cbd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcisco%2F&secure%5Burl_type%5D=linkedin_company_website)  
95,545 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Associate
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Medium, 32% Small

#### What Do G2 Reviewers Say About Webex Calling?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Webex Calling, finding setup straightforward and integration with tools seamless.
- Users praise the **reliability** of Webex Calling, highlighting its clear call quality and stable connections across devices.
- Users appreciate the **impeccable call quality** of Webex Calling, enjoying smooth and stable connections without interruptions.
- Users value the **seamless integration** of Webex Calling, enhancing communication across teams and improving efficiency.
- Users value the **seamless integration** of Webex Calling with other tools, enhancing their overall communication experience.

##### Cons

- Users find **call routing and setup processes complex** , making it challenging, particularly for beginners and for automation tasks.
- Users find the **lack of intuitiveness** in Webex Calling complicates navigation and setup for advanced features.
- Users experience **slow performance** with Webex Calling, especially on lower bandwidth connections, affecting meeting participation.
- Users experience **performance issues** with Webex Calling, noting sluggishness and occasional lag during calls.
- Users desire **more advanced customization options** in Webex Calling to enhance their overall experience and tailor settings.

#### What Are Recent G2 Reviews of Webex Calling?

**["Reliable Cloud-Based Communication Solution"](https://www.g2.com/survey_responses/webex-calling-review-13199779)**

**Rating:** 4.0/5.0 stars

_— pratyush a._

[Read full review](https://www.g2.com/survey_responses/webex-calling-review-13199779)

**["Instant Video Chat on Mobile or Desktop—Smooth, Feature-Rich, and User-Friendly"](https://www.g2.com/survey_responses/webex-calling-review-13293757)**

**Rating:** 5.0/5.0 stars

_— Jawad K._

[Read full review](https://www.g2.com/survey_responses/webex-calling-review-13293757)

#### What Are G2 Users Discussing About Webex Calling?

- [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments
- [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments
- [What are the features of Cisco Webex?](https://www.g2.com/discussions/webex-calling-what-are-the-features-of-cisco-webex)
- [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) - 2 comments
- [What is Cisco Webex calling?](https://www.g2.com/discussions/what-is-cisco-webex-calling)

### [Close](https://www.g2.com/products/close/reviews)

Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity.

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,057

#### How Do G2 Users Rate Close?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Call Routing:** 9.3/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.1/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Close?

- **Seller:** [Close](https://www.g2.com/sellers/close)
- **Company Website:** close.com
- **Year Founded:** 2013
- **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States
- **Twitter:** @Close  
6,592 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website)  
213 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 76% Small, 20% Medium

#### What Do G2 Reviewers Say About Close?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Close to be **extremely user-friendly** , enabling quick access to essential features for efficient business management.
- Users find Close to be **incredibly helpful** , especially with its intuitive design and fast customer support.
- Users love the **simplicity and user-friendliness** of Close, making customer management and prospect tracking effortless.
- Users appreciate the **enhanced communication management** features of Close, streamlining client interactions effectively and efficiently.
- Users love the **intuitive design** of Close, finding it user-friendly and efficient for their needs.

##### Cons

- Users note the **missing features** in Close, like mobile app limitations and no WhatsApp integration, affecting usability.
- Users experience **call issues** , including unexpected charges and recording failures, which can hinder effective usage.
- Users find the **limited features** of Close restrictive, particularly for B2C needs and advanced functionalities.
- Users find the **limited customization** of Close frustrating, particularly for tailored reports and advanced dashboards.
- Users find the **learning curve steep** , with challenges in merging leads and managing custom reports effectively.

#### What Are Recent G2 Reviews of Close?

**["Close CRM keeps us sharp, fast, and focused"](https://www.g2.com/survey_responses/close-review-11757558)**

**Rating:** 5.0/5.0 stars

_— Jose N._

[Read full review](https://www.g2.com/survey_responses/close-review-11757558)

**["Best Cold Calling Software i have ever used"](https://www.g2.com/survey_responses/close-review-11465611)**

**Rating:** 5.0/5.0 stars

_— Adhiraj P._

[Read full review](https://www.g2.com/survey_responses/close-review-11465611)

#### What Are G2 Users Discussing About Close?

- [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments
- [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment

### [Dialaxy](https://www.g2.com/products/dialaxy/reviews)

Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations. With a simple interface and powerful telephony infrastructure, Dialaxy helps teams improve customer support, manage calls efficiently, and scale communications with confidence.

**Average Rating:** 4.5/5.0

**Total Reviews:** 242

#### How Do G2 Users Rate Dialaxy?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Call Routing:** 9.1/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.3/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Dialaxy?

- **Seller:** [Dialaxy Inc.](https://www.g2.com/sellers/dialaxy-inc)
- **Year Founded:** 2023
- **HQ Location:** Dover, US
- **Twitter:** @dialaxyapp  
21 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=db5ef0f7e2490e9972229592324bdda161e5d3348426fde650fa4aacc3aeb844&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdialaxy&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Executive, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 38% Medium

#### What Do G2 Reviewers Say About Dialaxy?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Dialaxy's **ease of use** refreshing, enabling quick and straightforward number management without unnecessary features.
- Users appreciate the **friendly and helpful customer support** of Dialaxy, ensuring a smooth communication experience.
- Users commend Dialaxy for its **exceptional reliability** in call quality, even during multiple calls, enhancing their experience.
- Users value the **exceptional call quality** and helpful support of Dialaxy, ensuring seamless communication every time.
- Users commend Dialaxy for its **clear call quality** and reliable performance, enhancing their virtual communication experience.

##### Cons

- Users express frustration with **number availability issues** , especially the limited access to international numbers and connection failures.
- Users note several **missing features** in Dialaxy, especially for large team functionality and iOS compatibility.
- Users find the **limited features** of Dialaxy frustrating, wishing for more options and improvements in design.
- Users face **geographical restrictions** resulting in delayed access to international numbers and additional documentation requirements.
- Users find the **complex processes** of Dialaxy challenging, especially with automation and integration for new users.

#### What Are Recent G2 Reviews of Dialaxy?

**["Reliable cloud calling with useful call recording and backup options"](https://www.g2.com/survey_responses/dialaxy-review-13332956)**

**Rating:** 4.5/5.0 stars

_— Kevin L._

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-13332956)

**["Simple and Reliable Business Calling For Our Team"](https://www.g2.com/survey_responses/dialaxy-review-13282590)**

**Rating:** 4.0/5.0 stars

_— Michelle W._

[Read full review](https://www.g2.com/survey_responses/dialaxy-review-13282590)

### [Samsung Contact Center Pro](https://www.g2.com/products/samsung-contact-center-pro/reviews)

Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.

**Average Rating:** 4.3/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Samsung Contact Center Pro?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Call Routing:** 7.5/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 7.7/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.3/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Samsung Contact Center Pro?

- **Seller:** [Samsung Electronics](https://www.g2.com/sellers/samsung-electronics-325d35f1-0cb5-4f9d-9b34-9fb791240402)
- **Year Founded:** 1969
- **HQ Location:** Suwon, Korea
- **Twitter:** @Samsung  
754,964 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5c061a91638a1a682e6383a900e8e42b70ab10a67d1223c22478d7af3e713b3d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsamsung-electronics-america%2F&secure%5Burl_type%5D=linkedin_company_website)  
10,050 employees on LinkedIn®
- **Ownership:** KRX: 018260

#### Who Uses This Product?

- **Company Size:** 71% Small, 18% Medium

#### What Do G2 Reviewers Say About Samsung Contact Center Pro?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **premium service and support** provided by Samsung, enhancing their overall experience with the product.

#### What Are Recent G2 Reviews of Samsung Contact Center Pro?

**["Premium Service and Support That Exceeds Expectations"](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12166032)**

**Rating:** 5.0/5.0 stars

_— Sanju K._

[Read full review](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12166032)

**["Efficient Door-to-Door Service with Dedicated Specialists"](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12628053)**

**Rating:** 5.0/5.0 stars

_— Nosipho Pretty N._

[Read full review](https://www.g2.com/survey_responses/samsung-contact-center-pro-review-12628053)

#### What Are G2 Users Discussing About Samsung Contact Center Pro?

- [What is Samsung Contact Center Pro used for?](https://www.g2.com/discussions/what-is-samsung-contact-center-pro-used-for)

### [Voiso](https://www.g2.com/products/voiso/reviews)

Voiso is an AI-powered contact center platform designed to enhance the efficiency and effectiveness of sales and support teams. By leveraging advanced technology, Voiso enables organizations to deliver superior customer interactions at a faster pace. This platform caters to a diverse range of users, from high-growth startups to established global enterprises, all seeking to improve agent productivity, lower operational costs, and expand customer engagement across various channels and regions. The target audience for Voiso includes businesses of all sizes that require a robust solution for managing customer communications. Whether a company is focused on outbound sales campaigns or managing inbound customer support, Voiso provides the necessary tools to streamline operations. The platform is particularly beneficial for teams looking to enhance their performance through automation and data-driven insights, allowing them to focus on building relationships with customers rather than getting bogged down by administrative tasks. Voiso offers a comprehensive suite of features that set it apart in the contact center software category. The AI Predictive Dialer is a standout feature, enabling agents to make up to four times more calls per hour while significantly reducing call abandonment rates. This tool automates the outbound calling process by utilizing real-time data to connect agents with live prospects quickly, minimizing downtime and maximizing productivity. Additionally, the Flow Builder allows users to create customized call flows and interactive voice responses (IVRs) without any coding knowledge, further enhancing operational efficiency. Another key feature is the AI Speech Analytics, which provides instant insights into conversations. With the ability to transcribe calls with high accuracy and perform sentiment analysis, this tool empowers teams to understand customer interactions better and ensure compliance across multiple languages. Voiso’s omnichannel capabilities enable businesses to engage customers through various platforms, including voice, SMS, and social media, all managed from a single interface. This integration fosters improved customer engagement and response times, making it easier for teams to connect with their audience. Real-time dashboards and a mobile app further enhance the user experience by providing teams with immediate access to performance metrics and operational control from anywhere. With customizable dashboards, organizations can monitor key performance indicators and agent activity in real time, supporting informed decision-making. Voiso's commitment to flexibility is evident through its open APIs and enterprise-grade security, ensuring that businesses can scale their contact center operations globally without added complexity. This combination of features makes Voiso a comprehensive solution for modern contact center needs.

**Average Rating:** 4.8/5.0

**Total Reviews:** 92

#### How Do G2 Users Rate Voiso?

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Call Routing:** 10.0/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 10.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Voiso?

- **Seller:** [Voiso](https://www.g2.com/sellers/voiso)
- **HQ Location:** Singapore, Singapore
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d01f6a4aefd5caea1581c8adc30426dc9c54858c39efcb9499f8d359ecd771a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiso&secure%5Burl_type%5D=linkedin_company_website)  
91 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Manager, Data Analyst
- **Top Industries:** Information Technology and Services, Information Services
- **Company Size:** 96% Medium, 13% Small

#### What Do G2 Reviewers Say About Voiso?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Voiso for its **reliable call quality** , significantly enhancing telemarketing campaigns and international outreach efforts.
- Users find the **ease of use** of Voiso's Flow Builder essential for creating call flows without technical skills.
- Users value the **Local Caller ID feature** , significantly enhancing callback rates for international telemarketing campaigns.
- Users value the **AI speech analytics** in Voiso, enhancing insights and improving overall customer interactions and performance.
- Users appreciate the **AI predictive dialer** and **speech analytics** , enhancing efficiency and providing valuable insights for agents.

##### Cons

- Users find the **customization and setup processes complex** , especially for those with limited technical skills.
- Users find the **inadequate reporting** features challenging, particularly with export limitations and complex customization options.
- Users find the **complexity of dashboard customization** challenging, especially for less technical users and remote agents.
- Users find the platform has a **lack of intuitiveness** in the mobile app, making it challenging for on-the-go agents.
- Users find the **learning curve steep** for some features, especially for non-technical staff and new users.

#### What Are Recent G2 Reviews of Voiso?

**["Voiso’s Omnichannel Workspace Unifies Customer Conversations Seamlessly"](https://www.g2.com/survey_responses/voiso-review-12414775)**

**Rating:** 5.0/5.0 stars

_— Ankita Y._

[Read full review](https://www.g2.com/survey_responses/voiso-review-12414775)

**["Holistic Call Center Analytics with Powerful Dashboards and Speech Insights"](https://www.g2.com/survey_responses/voiso-review-12345339)**

**Rating:** 5.0/5.0 stars

_— Mudassir K._

[Read full review](https://www.g2.com/survey_responses/voiso-review-12345339)

### [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

**Average Rating:** 4.3/5.0

**Total Reviews:** 1,604

#### How Do G2 Users Rate NICE CXone?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Call Routing:** 9.2/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 9.0/10 (Category avg: 8.6/10)
- **Call Monitoring:** 9.4/10 (Category avg: 8.8/10)

#### Who Is the Company Behind NICE CXone?

- **Seller:** [NiCE](https://www.g2.com/sellers/nice)
- **Year Founded:** 1986
- **HQ Location:** Hoboken, New Jersey
- **Twitter:** @NICELtd  
14,655 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website)  
14,099 employees on LinkedIn®
- **Ownership:** NASDAQ: NICE

#### Who Uses This Product?

- **Who Uses This:** Customer Service Representative, Customer Service Agent
- **Top Industries:** Consumer Services, Information Technology and Services
- **Company Size:** 52% Medium, 34% Large

#### What Do G2 Reviewers Say About NICE CXone?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of NICE CXone, making it simple for new employees to adapt quickly.
- Users appreciate the **intuitive interface** and **comprehensive features** of NICE CXone, enhancing customer service and usability.
- Users value the **intuitive interface and easy implementation** of NICE CXone, enhancing overall efficiency and user experience.
- Users find the **intuitive interface** of NICE CXone easy for new employees, enhancing overall customer service effectiveness.
- Users value the **intuitive interface** of NICE CXone, enhancing ease of use and quick onboarding for new employees.

##### Cons

- Users often face **call issues** with NICE CXone, experiencing dropped calls and difficulty changing agent status during critical moments.
- Users experience **frequent technical issues** with lag, crashes, and outages, disrupting their workflow and impacting performance.
- Users express frustration with the **missing features** in NICE CXone, particularly the lack of integrated tools and supervisor mode.
- Users consistently face **poor customer support** , especially in accessing billing and getting timely technical assistance.
- Users experience frustrating **delays** in information and support response times, impacting overall effectiveness of NICE CXone.

#### What Are Recent G2 Reviews of NICE CXone?

**["Cxone Simplifies Calling and Scheduling in One Place"](https://www.g2.com/survey_responses/nice-cxone-review-12717141)**

**Rating:** 4.5/5.0 stars

_— Nilesh S._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141)

**["Reliable and Efficient Customer Experience Platform"](https://www.g2.com/survey_responses/nice-cxone-review-11739091)**

**Rating:** 4.5/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091)

#### What Are G2 Users Discussing About NICE CXone?

- [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact)
- [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment
- [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do)
- [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact)
- [What is inContact?](https://www.g2.com/discussions/what-is-incontact)

### [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews)

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

**Average Rating:** 4.3/5.0

**Total Reviews:** 251

#### How Do G2 Users Rate SalesCaptain?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Call Routing:** 6.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind SalesCaptain?

- **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6)
- **Year Founded:** 2020
- **HQ Location:** New York, US
- **Twitter:** @SalesCaptainInc  
157 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5bf3e8f34d26d945a18a2e220f628264bfbc16700ef77e9ab831262c26e12b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalescaptainhq&secure%5Burl_type%5D=linkedin_company_website)  
25 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Business Manager
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 68% Small, 31% Medium

#### What Do G2 Reviewers Say About SalesCaptain?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **automation features** of SalesCaptain, enhancing workflow and ensuring no customer inquiries go unanswered.
- Users value the **clear and consistent communication** facilitated by SalesCaptain, enhancing the client experience and professionalism.
- Users appreciate the **ease of use** of SalesCaptain, enabling organized communication and efficient management of customer interactions.
- Users appreciate the **immediate response capability** of SalesCaptain, effectively managing real-time customer interactions without missing opportunities.
- Users appreciate the **clear and consistent communication** SalesCaptain provides, enhancing client interactions and trust.

##### Cons

- Users note a **steep learning curve** in mastering SalesCaptain's features and initial setup, requiring time and adjustment.
- Users find the **onboarding and setup time-consuming** , especially for larger teams and new users to the platform.
- Users find the **limited reporting** in SalesCaptain cumbersome, wishing for better insights and customization options.
- Users find the **limited customization** options in SalesCaptain frustrating, hindering their ability to tailor the tool to their workflow.
- Users experience a **steep learning curve** due to the complex setup and advanced configurations required initially.

#### What Are Recent G2 Reviews of SalesCaptain?

**["Makes Lead Management More Efficient"](https://www.g2.com/survey_responses/salescaptain-review-13289264)**

**Rating:** 4.5/5.0 stars

_— Braylen P._

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13289264)

**["Never Miss an Incoming Lead"](https://www.g2.com/survey_responses/salescaptain-review-13286226)**

**Rating:** 4.5/5.0 stars

_— Jordan G._

[Read full review](https://www.g2.com/survey_responses/salescaptain-review-13286226)

### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

**Average Rating:** 4.3/5.0

**Total Reviews:** 2,363

#### How Do G2 Users Rate JustCall?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Call Routing:** 8.3/10 (Category avg: 8.9/10)
- **Performance Evaluation:** 8.4/10 (Category avg: 8.6/10)
- **Call Monitoring:** 8.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind JustCall?

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** www.saaslabs.co
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas\_labs  
319 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website)  
416 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 59% Small, 31% Medium

#### What Do G2 Reviewers Say About JustCall?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of JustCall, noting its simple setup and user-friendly interface.
- Users appreciate the **comprehensive capabilities** of JustCall, enhancing customer communications and improving sales conversions significantly.
- Users highly value the **comprehensive capabilities** of JustCall, enhancing customer communications and boosting sales efficiency.
- Users value the **seamless call experience** of JustCall, enhancing productivity and enabling efficient call management.
- Users highly value the **comprehensive calling features** of JustCall, enhancing customer communications and boosting sales efficiency.

##### Cons

- Users experience **call issues** with JustCall, including missed calls and delays that disrupt communication effectiveness.
- Users report issues with **call visibility** , often hearing calls that don't appear on their JustCall interface.
- Users experience **connection issues** with JustCall, often unable to see incoming calls despite hearing them.
- Users experience **poor call quality** , with issues like call drops and missed calls affecting communication significantly.
- Users often face **slow loading** issues with JustCall, experiencing significant lag during calls and app performance.

#### What Are Recent G2 Reviews of JustCall?

**["Streamlined Operations with Top-Notch Support"](https://www.g2.com/survey_responses/justcall-review-13251983)**

**Rating:** 4.0/5.0 stars

_— José F._

[Read full review](https://www.g2.com/survey_responses/justcall-review-13251983)

**["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)**

**Rating:** 5.0/5.0 stars

_— Richard L._

[Read full review](https://www.g2.com/survey_responses/justcall-review-12953018)

- ‹ Prev ‹ Prev
- 1
- [2](/categories/call-center-infrastructure-cci?order=g2_score&page=2#product-list)
- [3](/categories/call-center-infrastructure-cci?order=g2_score&page=3#product-list)
- [4](/categories/call-center-infrastructure-cci?order=g2_score&page=4#product-list)
- [5](/categories/call-center-infrastructure-cci?order=g2_score&page=5#product-list)
- …
- [26](/categories/call-center-infrastructure-cci?order=g2_score&page=26#product-list)
- [27](/categories/call-center-infrastructure-cci?order=g2_score&page=27#product-list)
- [Next › Next ›](/categories/call-center-infrastructure-cci?order=g2_score&page=2#product-list)

Spotlight Categories

[Media Monitoring Software](https://www.g2.com/categories/media-monitoring)

[Analytics Platforms](https://www.g2.com/categories/analytics-platforms)

[Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm)

[Time Tracking Software](https://www.g2.com/categories/time-tracking-software)

[Attribution Software](https://www.g2.com/categories/attribution)

Similar Categories

- [Contact Center](/categories/contact-center)
- [Contact Center AI Observability](/categories/contact-center-ai-observability)

- [Contact Center Knowledge Base](/categories/contact-center-knowledge-base)
- [Contact Center Quality Assurance](/categories/contact-center-quality-assurance)

- [Contact Center Workforce](/categories/contact-center-workforce)
- [Speech Analytics](/categories/speech-analytics)

[Browse Call Center Infrastructure (CCI) Themes](/categories/call-center-infrastructure-cci/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

Call center infrastructure (CCI), also known as contact center infrastructure, provides solutions required to establish and operate a call center. CCI software helps businesses create an efficient call or contact center to help them stay connected with their customers. CCI is most commonly used by customer-facing teams to manage inbound and outbound communications, but it also includes features for managing operations or back-office tasks like workflow management, employee monitoring, and measuring productivity.

While historically CCI was designed to be deployed on premises, emerging technologies in cloud infrastructure have allowed for the design and deployment of cloud call centers. The products in this category offer a full-fledged cloud-hosted infrastructure solution with features like call routing, call recording and monitoring, automatic call distribution (ACD), and interactive voice response (IVR). Local area network (LAN) and [VoIP providers](https://www.g2.com/categories/voip) are examples of some software providers that also offer solutions to establish infrastructure for network connectivity of contact centers. Depending on the provider and the membership plan, a variety of other features may be available in a CCI package. CCI products frequently integrate with [CRM software](https://www.g2.com/categories/crm).

To qualify for inclusion in the Call Center Infrastructure (CCI) category, a product must:

- Distribute incoming calls or manage phone number assignment for outbound centers
- Manage and store data related to calls, customers, and agents
- Provide a comprehensive infrastructure solution which includes call management, placement, routing, recording, and analytics
- Enable managers to track and monitor calls
- Include the following features: automatic call distributor, universal communications, interactive voice response, universal queue management, and computer telephony integrations (CTI)

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image")](https://www.g2.com/products/ringex/reviews)[RingEX](https://www.g2.com/products/ringex/reviews)[4.2/5(1,437)](https://www.g2.com/products/ringex/reviews) | Unified call-queue routing with AI transcription | "Seamless Integration and Exceptional Support" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png "Product Avatar Image")](https://www.g2.com/products/nextiva/reviews)[Nextiva](https://www.g2.com/products/nextiva/reviews)[4.5/5(3,625)](https://www.g2.com/products/nextiva/reviews) | Multi-site call routing with unified UCaaS infrastructure | "User-Friendly Phone System with Reliable Call Quality and Great Support" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image")](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[Five9 Intelligent Cloud...](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[4.1/5(625)](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | Omnichannel contact center routing with Salesforce-native CTI | "Fast, Intuitive Web-Based Platform with Reliable Support" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")](https://www.g2.com/products/aircall/reviews)[Aircall](https://www.g2.com/products/aircall/reviews)[4.4/5(1,647)](https://www.g2.com/products/aircall/reviews) | Cloud call routing with CRM-integrated recording | "Facilitate Telemarketing with Great Efficiency" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image")](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews)[4.4/5(2,594)](https://www.g2.com/products/talkdesk/reviews) | AI-assisted contact center routing with CRM integration | "Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)[4.4/5(1,558)](https://www.g2.com/products/genesys-cloud-cx/reviews) | Omnichannel contact center routing with API-first customization | "Centralized Omnichannel Power with Insightful Real-Time Reporting" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a787194b190f530da1bb58924ec8044/cloudtalk.png "Product Avatar Image")](https://www.g2.com/products/cloudtalk/reviews)[CloudTalk](https://www.g2.com/products/cloudtalk/reviews)[4.4/5(1,852)](https://www.g2.com/products/cloudtalk/reviews) | Cloud call routing with CRM-integrated analytics | "CloudTalk has simplified our customer communication and improved our team's efficiency." |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ced7ac8079efaa2bfefdea53d11f54bb/webex-calling.png "Product Avatar Image")](https://www.g2.com/products/webex-calling/reviews)[Webex Calling](https://www.g2.com/products/webex-calling/reviews)[4.5/5(637)](https://www.g2.com/products/webex-calling/reviews) | Cisco-native cloud PBX with call-center routing | "Instant Video Chat on Mobile or Desktop—Smooth, Feature-Rich, and User-Friendly" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f1d919f829e98cf3fab60428e4540e0a/close.png "Product Avatar Image")](https://www.g2.com/products/close/reviews)[Close](https://www.g2.com/products/close/reviews)[4.7/5(2,076)](https://www.g2.com/products/close/reviews) | High-volume outbound calling with built-in CRM | "Close CRM keeps us sharp, fast, and focused" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_67ebc7df81a84c8e72f7302345be5415/dialaxy.png "Product Avatar Image")](https://www.g2.com/products/dialaxy/reviews)[Dialaxy](https://www.g2.com/products/dialaxy/reviews)[4.5/5(243)](https://www.g2.com/products/dialaxy/reviews) | Virtual-number call routing with auto-logging | "Reliable cloud calling with useful call recording and backup options" |

* * *

Show More