# What is Maqsam used for?

What is Maqsam used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Maqsam is the leading Arabic Arabic-native AI agent integrated into the region’s leading customer service software in the MENA region, designed to revolutionize customer experience. 

With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. 

We enable companies to expand market reach and establish local presence by providing access to local numbers in hundreds of cities connecting them with agents wherever they are around the world. Users can enjoy a suite of features like making and receiving calls from their computer or mobile devices, access a call log with unlimited call recordings, get call analysis dashboard, automatically route calls depending on certain criteria, and train employees with Call Whispering and Call Coaching features. 

Our fully customizable IVRs enable companies to automatically respond to common queries and transfer to an agent only when needed. Moreover, advanced AI features such as Call Transcription, Call Summary, Sentiment Analysis, and Auto Call Tagging further enhance the user experience and provide valuable insights. Companies can also integrate Maqsam with their preferred CRM system through our native integrations or APIs to optimize data management and deliver customer service that exceeds expectations.

##### Comment Metadata
- Posted at: 2 months ago



### Comment 2

Cloud call center system

##### Comment Metadata
- Posted at: 5 months ago
- Author title: supervisor




## Related Product
[Maqsam](https://www.g2.com/products/maqsam/reviews)

## Related Category
[Speech Analytics](https://www.g2.com/categories/speech-analytics)

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