Samsung Contact Center Pro Reviews & Product Details

I like that it is effetiance, and their door to door service is convenient, and it has dedicated specialist for business and customers Review collected by and hosted on G2.com.

The problem is that it hard to contact them at night Review collected by and hosted on G2.com.

Samsung offers premium service and support to our customers. Review collected by and hosted on G2.com.

The customer executive seems to be working under a lot of pressure. Review collected by and hosted on G2.com.

The whole system is designed to be easy to use but their responses and their way to gather information from the clients can be quite confusing. In my case, I had to deal with a lack of information from Samsung. Review collected by and hosted on G2.com.

The people who assist are sometimes very rude, the system and responses can be confusing and lack information for the clients. Sometimes, as a client, we need to seek the real information on our own. Review collected by and hosted on G2.com.

The support agents are always prompt and helpful. I haven't encountered any problems. The scalability of the deployment is also aspects. Review collected by and hosted on G2.com.

They only offer phone support, which limits availability for issue resolution. It is difficult for people with schedules to find solutions. Troubleshooting and managing the app also be a bit challenging at times. Review collected by and hosted on G2.com.

I like that you are able to find the specific product you need assistance with. Also, is nice that they provide you with common problems other people have, to make it easier for them to solve your problem. Review collected by and hosted on G2.com.

The time I used it was around Christmas time, and it took a little time to get connected with someone. However, I understand that is a very busy season. Overall was a good experience. Review collected by and hosted on G2.com.

All my Devices are register to the SCC pro and it helps me manage them and also ask for suppport and get a repair scheduled if needed Review collected by and hosted on G2.com.

Repari service not available in phillippines Review collected by and hosted on G2.com.

Samsung Contact Center Pro's multi-channel support, real-time analytics, intelligent routing, and cloud deployment are features that can help businesses improve their contact center operations and enhance the customer experience. Review collected by and hosted on G2.com.

with cloud deployment offers many benefits, including scalability and cost-efficiency, some businesses may have concerns about data security or reliability when relying on a third-party vendor to manage their contact center operations and its pricing Review collected by and hosted on G2.com.

Helps customers have a platform to air out concerns and get solutions to their problems in a fast and reliable way. As somebody who uses a Samsung product, this helps me find a pointperson to get in touch to whenever I face any issues. Review collected by and hosted on G2.com.

In some cases it might be best to have an initial chat feature pointperson, so that problems are already sent in before a support agent picks up my particular case/ticket. No issues so far. Review collected by and hosted on G2.com.

It solves my problems in an efficient and effective way. Review collected by and hosted on G2.com.

Any wait time that exceeds the time I have to deal with the problem and identify the solution. Review collected by and hosted on G2.com.

It has all the relevant articles, questions, and documents I need to learn more about Samsung products. Review collected by and hosted on G2.com.

I can't think of anything that I don't dislike about Samsung Contact Center Pro. Review collected by and hosted on G2.com.