I like how easy Chattermill is to use and how it brings information together. I can see data that wasn’t visible to us before from support tickets, online forums, and driver conversations, and get a consolidated view of the top problems to solve. The main widget shows top problems, and I can filter support tickets by each one and break them down into subproblems. They’re classified by ChatML by default, which is really good. I found the setup very easy, though the IT team did it for us. Review collected by and hosted on G2.com.

Sometimes I find it really overwhelming to understand so much information and prioritize. Right now, the only way to do that is by the number of support tickets coming in. I’d like to understand which problems are most pressing based on tone, language, and how things are written, and what some possible solutions are. That could also make Chattermill more proactive. Review collected by and hosted on G2.com.