![Santiago G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Santiago G.") SG Santiago G. Cx Executive Enterprise (\> 1000 emp.) 7/23/2024 "A Powerful Platform to Centralize and Act on Customer Feedback" 5/5 What do you like best about Medallia Customer Experience? What I like most about Medallia Customer Experience is the interface and the way it helps me visualize the guest experience from multiple angles. It makes my work much easier by turning a large volume of survey responses into clear, digestible, and actionable insights. I also appreciate that Medallia is constantly innovating, which adds real value to the platform over time. On top of that, the professional support network around Medallia feels broad, strong, and genuinely helpful, creating opportunities to learn from other CX professionals, exchange best practices, and gain fresh perspectives across different industries. Review collected by and hosted on G2.com. What do you dislike about Medallia Customer Experience? I believe Medallia Customer Experience still has some areas of opportunity, particularly around how user interactions are managed within the interface. There are several “quality of life” improvements that would be very beneficial, such as automatic saving for action plans, among other small usability enhancements. I would also recommend improving the data search functionality, as it can become tedious when you’re trying to review or sample more than five data points at a time. Additionally, technical changes can sometimes take a considerable amount of time to implement. Launching a new survey or program may depend heavily on the resources available, which can create challenges in highly dynamic environments or during periods of frequent change. That said, this isn’t necessarily unique to Medallia; it’s very similar to what happens with other competitors in the industry. For anyone already familiar with VoC models and platforms, this likely won’t come as a major surprise. Review collected by and hosted on G2.com. What problems is Medallia Customer Experience solving and how is that benefiting you? Medallia Customer Experience helps me identify deviations from my company’s regular service standards. It enables direct contact with my guests and provides specific data, clear metrics, and easy-to-interpret insights, which allow me to develop strategies and action plans for improvement. It also reduces information silos by centralizing customer feedback and making it easier to connect different sources of information in one place. This has been especially valuable in giving me a more complete understanding of the overall guest experience. In addition, the new functionalities have helped me optimize and better manage my day-to-day work. I can prioritize tasks more effectively, follow up on key opportunities, and gain a clearer understanding of my customers. Review collected by and hosted on G2.com. Show More Response from Allison Levy of Medallia Customer Experience [Editedit](https://www.g2.com/survey_responses/medallia-customer-experience-review-9917116/official_response/edit) We're glad to hear that you find our platform effective and efficient in customer service. We appreciate your feedback on the interface and are constantly working on improving user interaction and data search features. Your input is valuable to us as we strive to provide the best experience for our users. Rating Updated (6/23/2026) Current UserValidated ReviewerIncentivizedSource: Seller invite See what 207 reviewers think of Medallia Customer Experience 4.5 out of 5 · Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/medallia-customer-experience/reviews)