What I like most is how easy it is to collect customer feedback across different channels. We can create surveys for websites, emails, and in-product experiences without much technical effort. The survey builder is straightforward, and features like NPS, CSAT, conditional questions, and targeting are genuinely helpful for understanding customer opinions. I also appreciate that responses can be analyzed in one place, rather than having to manually sort through spreadsheets. Review collected by and hosted on G2.com.

The main thing I dislike is that some genuinely useful features are only available on higher-tier plans. Pricing can become a concern when you want to collect feedback at a larger scale or when you need more advanced integrations. The survey customization options work well for most use cases, but at times I’d like more control over the design, layout, and positioning. Also, analyzing a large volume of responses can take a while, especially if the questions are too open-ended. Review collected by and hosted on G2.com.