QEval is an intelligent and strategic solution designed for call centers that meets the stringent demands of quality, compliances and other statutory requirements.
ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI to make it an enriching experience for the website visitors and the operators.
The software is praised for its ease of use and accurate representation, which enhances quality analysis and calibration efficiency. However, frequent logouts disrupt the overall experience, requiring repeated logins.
View Full ReviewEtech Global Services is a certified minority-owned BPO providing contact center solutions and AI-powered customer experience services. Founded in 2003 in Nacogdoches, Texas, the company operates seven contact centers across the US, India, and Jamaica. With 3,600 employees, Etech processes over 200 million customer interactions annually. Its proprietary platforms, QEval and Etech Insights, combine human expertise with AI to deliver quality monitoring, agent coaching, and customer analytics that drive measurable business results.