Lots of configuration options and the ability to customize including creating custom fields.
Report dashboards are nice. I can write reports then share them with a login group.
Support is pretty responsive, usually get a non-automated reply in 24 hours and support is very knowledgeable.
Custom reports aren't really intuitive and in some cases can't get all the info I want in one report as the fields don't cross from one module to the other (recruiting and onboarding for example). Reports are also restricted to 20 fields total. One example, trying to find offer extended but not accepted or rejected across all our custom offers (no common field)
Onboarding tasks can't be reassigned to a different HR Coordinator which can be challenging when someone leaves.
Test environment is very limited - can't test candidate or onboarding features as the test system only is the "platform" and does not include the portal.
HUGE price hike after our 3 year contract was up (76%!) even though we had a percent max at renewal listed in the contract, they did not honor it.
Moving from a person profile to a recruiter workflow profile can be confusing for new users.
Although the product is improving, the huge 77% price hike made us really question our choice.
Recruiters like it for job postings but managing tasks aren't quite where we need them. Posting a job is fairly easy as is managing aprpovals.