--- title: ICIMS Reviews meta_title: 'ICIMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 989 reviews by the users' company size, role or industry to find out how ICIMS works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 989 scale: '5' date_modified: '2026-08-09' parent_category: name: Talent Acquisition Suites url: https://www.g2.com/categories/talent-acquisition-suites --- # ICIMS Reviews **Vendor:** ICIMS **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.2/5.0 **Total Reviews:** 989 ## About ICIMS ICIMS is the talent acquisition platform built to help organizations hire at enterprise scale. Powered by billions of hiring interactions and more than 25 years of expertise, ICIMS combines trusted AI with end-to-end hiring technology to help recruiting teams hire smarter, faster and with greater confidence across corporate, high-volume and frontline roles. Trusted by thousands of organizations worldwide, ICIMS continually innovates with responsible AI and a highly extensible platform designed to help customers adapt quickly to changing workforce needs, scale globally and turn talent acquisition into a strategic business advantage. Our platform includes ICIMS Hire and ICIMS High Volume Hiring (ATS), ICIMS Engage (CRM), ICIMS Employer Branding (career sites), and ICIMS Coalesce AI -- all designed to work together within an extensible ecosystem that supports how and where organizations hire. ## ICIMS Pros & Cons **What users like:** - Users find ICIMS to be **intuitive and customizable** , with excellent support that enhances the overall experience. (71 reviews) - Users value the **increased customization** options in iCIMS, enhancing efficiency in managing candidates and workflows. (48 reviews) - Users appreciate the **extensive customizability** in iCIMS, enhancing both workflow efficiency and user experience. (45 reviews) - Users value the **efficiency** of iCIMS, noting its effective workflow management and streamlined candidate tracking. (38 reviews) - Users value the **recruitment efficiency** of iCIMS, facilitating organized management of high volumes of candidates seamlessly. (38 reviews) - Users value the **in-depth reporting and efficient candidate matching** capabilities of iCIMS, enhancing their recruiting process. (36 reviews) - User Interface (33 reviews) - Customization Options (32 reviews) - Helpful (29 reviews) - Talent Acquisition (29 reviews) **What users dislike:** - Users find **limited customization options** in iCIMS, impacting usability and overall user experience. (27 reviews) - Users find iCIMS has a **high learning curve** for system admins, making comprehensive training essential yet challenging to obtain. (26 reviews) - Users find it challenging to reach live support, leading to **poor customer support** and slow issue resolution. (22 reviews) - Users struggle with **difficult navigation** , finding it cumbersome to reach desired sections and manage views effectively. (21 reviews) - Users face **poor support services** with slow tech help and difficulty reaching live representatives for assistance. (19 reviews) - Users face **integration issues** with interview scheduling, affecting connectivity with calendars and candidate self-scheduling. (18 reviews) - Users find the **difficult learning curve** of iCIMS due to its complex dashboard and customizations challenging to navigate. (17 reviews) - Users face **missing features** in iCIMS, such as outdated products and limits on data export capabilities. (16 reviews) - Users find iCIMS to be **not user-friendly** , with complex processes and unintuitive navigation that hinder efficiency. (16 reviews) - Access Limitations (15 reviews) ## ICIMS Reviews ### 1. Easy Dashboard Snapshots, but Customer Service and Integrations Need Work **Rating:** 1.5/5.0 stars **Reviewed by:** Tracie T. | Director of Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about ICIMS?** Can see things easy and the task list and workflow is nice **What do you dislike about ICIMS?** Customer service, Integration, updates, implementation **What problems is ICIMS solving and how is that benefiting you?** ATS **Official Response from Alison Ardolino:** > Thank you for the honest feedback. We're glad parts of the experience have been positive, and we take the challenges seriously. Please connect with your Account Team or reach out to us directly at customeradvocacyteam@icims.com — we want to make sure they're addressed. ### 2. Woeful customer service and support. Like the Hotel California - you can never leave... **Rating:** 1.5/5.0 stars **Reviewed by:** Jo Y. | Operations Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about ICIMS?** The searching and reporting is great. Its very customisable so you can adapt it to your own processes and make it work however you want to use it. **What do you dislike about ICIMS?** A clunky interface, TERRIBLE customer support who respond back with a rubbish answer in order to meet their SLA and then take days to come back with an actual answer to your question. Account Success Managers that leave the company every 6 months without letting you know and without providing any handover, Very US focused. Whilst good for permanent recruitment, less good for contract/agency work. CRM element to it is rubbish. Don't think abiout trying to move to another system after you've been here for a while - I am trying to migrate but they are making the process as hard as possible, with limited data backups and zero support with trying to understand the data model. **What problems is ICIMS solving and how is that benefiting you?** Good for managing candidates through the workflow of searching, application through to offer. Good for reporting. ### 3. It's okay! **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about ICIMS?** I think it's easy to do one thing which is just sending out references and having those all in one place. **What do you dislike about ICIMS?** It's not user friendly! It's really hard to find where to make changes in surveys or in settings in general. Also really difficult to get support. I mean in general as well as from an account manager perspective. **What problems is ICIMS solving and how is that benefiting you?** Sending out reference checks for potential candidates. ### 4. Lots of features...but tons of upgrades needed with terrible customer service **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about ICIMS?** It is a robust, flexible system good for most companies. **What do you dislike about ICIMS?** Products are not complete from a recruiters point of view. Little things like AA compliance, working with job boards properly etc. Customer service is mostly outsourced and via chat. Very hard to get someone on the phone to solve problems. **What problems is ICIMS solving and how is that benefiting you?** It helps organize our resumes into one system. ### 5. A porche cost build your own ATS System **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about ICIMS?** Reporting once you understand their structure is pretty good **What do you dislike about ICIMS?** Can't administer role security yourself. Confusing design for an administrator. Unable to do a role automation based on termination. Once roles are created in the system, you cannot remove them. Navigating the platform is complex and while it's configurable, many of the changes require support to be able to accomplish as there isn't great resources on this. Offer letters are only able to be approved via email - the system doesn't have capabilities for Hiring Mangers/Approvers to go in and approve. **What problems is ICIMS solving and how is that benefiting you?** Creating jobs, posting jobs, processing applicants, connecting to our background screening vendor, creating offers, submitting to our HRIS system. **Official Response from Jenine Laviola:** > Hello, thank you so much for your feedback. We are glad to hear you find our reporting to be helpful. Thank you for also sharing some areas for improvement as we are always looking for customer feedback to help improve the recruiting experience. If you haven't already, view our ideas forum to suggest these enhancements and we are continuing to update any and all resource son our iCIMS Community. Please feel free to reach out to feedback@icims.com or myself at Jenine.Laviola@icims.com Thank you again for your support. ### 6. iCIMS Experience Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about ICIMS?** It makes onboarding and recruiting a lot easier. There is a lot of features and reporting available. **What do you dislike about ICIMS?** It is hard for me to navigate iCIMS. I like that there is a lot available you can do, but I feel like it takes so many clicks to get to something. I DO NOT like that you cannot call in and talk to a live person anymore - that is ridiculous. The reporting is not at all intuitive. **What problems is ICIMS solving and how is that benefiting you?** Eliminating paper and manual processes. Allows us to organize documents and communications better; much less manual work for my team. ### 7. The UX is really bad, with an old layout and dificult to find the information **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about ICIMS?** All the information centralized in one place **What do you dislike about ICIMS?** The UX is bad, the design looks old and is hard to find the information. **What problems is ICIMS solving and how is that benefiting you?** Find the Background check results and find employees data ### 8. Read the fine print.... **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2019 **What do you like best about ICIMS?** That I am able to send iForm packets to new hires for efficient on-boarding. **What do you dislike about ICIMS?** The baseline monetary commitment with follow-on purchase options for the software you thought you would already be able to utilize. **Recommendations to others considering ICIMS:** Be sure to speak with a human being telephonically - be sure to ask exactly what attributes the program provides with your contract purchase price. **What problems is ICIMS solving and how is that benefiting you?** None. Onboarding packet automation (which I could do using programs I already have...) ### 9. Talent designed for talent **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2019 **What do you like best about ICIMS?** I like how is helps bridge the gap between recruiters and eligible candidates. **What do you dislike about ICIMS?** The software doesn’t seem like it can integrate with other softwares being rigid **Recommendations to others considering ICIMS:** Keep with it. Benefits are real. **What problems is ICIMS solving and how is that benefiting you?** Organization and ease of application process are two big things ### 10. Overall Okay **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2018 **What do you like best about ICIMS?** Candidate profile page layouts, and easily customizable. **What do you dislike about ICIMS?** Reporting capabilities in tracking candidate sources. **What problems is ICIMS solving and how is that benefiting you?** Filling roles faster. Benefits include the streamlined system of recruiters and background check specialists working together. ### 11. Clunky and hard to customize **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about ICIMS?** All of the basic recruiting life cycle capabilities are present **What do you dislike about ICIMS?** Very hard to customize and overall low usability. Not very intuitive design **What problems is ICIMS solving and how is that benefiting you?** Tracking candidates from resume submission to offer generation including workflow and interview feedback ### 12. Not my favorite software **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2017 **What do you like best about ICIMS?** iCIMS is a decent way to collect application materials for hiring. **What do you dislike about ICIMS?** I hate that you can see all the applications/cover letters someone has submitted for a particular job. It also seems to confuse the end user when they upload multiple cover letters. **Recommendations to others considering ICIMS:** I don't recommend this software; it's not user friendly. **What problems is ICIMS solving and how is that benefiting you?** Organization of applicants ### 13. Does the job but could stand to improve the UI **Rating:** 2.0/5.0 stars **Reviewed by:** Dhananjay V. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2017 **What do you like best about ICIMS?** The interface is extremely customizable. Its easy to add/modify/remove almost any aspect of the system. **What do you dislike about ICIMS?** Extremely clunky. Difficult to navigate to anything without a dozen clicks. Even something as simple as filtering jobs can be a bit cumbersome. (The job list is made out of expandable tables which collapse every time you filter, forcing you to expand them once more) In general, compared to many other modern systems, the ui seems rather dated. **What problems is ICIMS solving and how is that benefiting you?** The largest problem solved by this tool over our previous ATS was the online portal portion. Nothing to write home about but a necessary component for any modern ATS. ### 14. My expericence is somewhat below average. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2016 **What do you like best about ICIMS?** I like the fact that I have the option to look up anything in the right hand corner with easy access. I can find any candidate without the hassle of going into the requisition. **What do you dislike about ICIMS?** I dislike how much detail needs to be completed but no fields are marked as required. With integrations we have to have every field filled out and edit fields in order to make a successful integration and it is very manual for the user. **Recommendations to others considering ICIMS:** A lot of open communication is necessary with the iCIMS team. You must be willing to put in just as much work as the system in order for it to be successful and useful. **What problems is ICIMS solving and how is that benefiting you?** We are getting candidates into the system and sending them paperwork. It is nice when the candidate fills everything out and we have access to the papers in a somewhat orderly fashion. I like that all paperwork will go into each person the same way and same order as long as we enter them in the correct way. ### 15. Less than intuitive ATS **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2016 **What do you like best about ICIMS?** onc you get used to it, iCIMS can be an effective tool for managing candidates through the recruiting to hiring to onboarding process. **What do you dislike about ICIMS?** The functionality is not intuitive compared to other tools I've used. Some commonly used functions require numerous clicks because they are buried. Social recruiting is also lacking. **Recommendations to others considering ICIMS:** iCIMS is a good ATS solution but I've experienced better. **What problems is ICIMS solving and how is that benefiting you?** I move a high volume of candidates through the recruiting process. ICIMS helps to track and document that process. ### 16. Great for AAP, not so much for general hiring **Rating:** 2.0/5.0 stars **Reviewed by:** Josh L. | Sr. Manager, Executive Compensation, Restaurants, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2014 **What do you like best about ICIMS?** I like that it's online and that it's a fully functioning ATS. **What do you dislike about ICIMS?** Each time we entered a new position, we had to enter everything again; meaning we couldn't leverage defaults or templates. THis ended up taking much more time to post jobs **What problems is ICIMS solving and how is that benefiting you?** A need to track all our applications for the AAP. This software has made it very easy for us to do this. The actual hiring process works well, but not great ## ICIMS Discussions - [access same references](https://www.g2.com/discussions/26639-access-same-references) - 1 comment, 1 upvote - [What is the best time for a client to use SkillSurvey Reference for a job applicant?](https://www.g2.com/discussions/5498-timing) - 1 comment, 1 upvote - [Does SkillSurvey Reference allow for ratings of job skills?](https://www.g2.com/discussions/5497-ratings) - 1 comment, 1 upvote - [Is it easy for hiring managers to understand reference feedback?](https://www.g2.com/discussions/5496-interpreting-results) - 1 comment, 1 upvote - [How do you obtain insight on soft skills?](https://www.g2.com/discussions/5495-soft-skills) - 1 comment, 1 upvote - [View ICIMS pricing details and edition comparison](https://www.g2.com/products/icims/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A06%3A28+-0500&secure%5Bsession_id%5D=11cd80f3-59c3-4dfb-bfa9-9c2d46fdbb0a&secure%5Btoken%5D=b634b7e888333645c3f1b018d4dcf2c6edb9f894ce732f57c3382efe7ab15b27&format=llm_user) ## ICIMS Integrations - [Accurate](https://www.g2.com/products/acsonnet0-accurate/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Criteria](https://www.g2.com/products/criteria/reviews) - [Dalia](https://www.g2.com/products/dalia/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [First Advantage](https://www.g2.com/products/first-advantage/reviews) - [Hirevue](https://www.g2.com/products/hirevue/reviews) - [JDP](https://www.g2.com/products/jdp/reviews) - [JobTarget](https://www.g2.com/products/jobtarget/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Nexxt](https://www.g2.com/products/nexxt-nexxt/reviews) - [Sterling Backcheck](https://www.g2.com/products/sterling-backcheck/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [ZipRecruiter](https://www.g2.com/products/ziprecruiter/reviews) ## ICIMS Features **Feedback Management** - Feedback Management **Recruitment Management** - Recruitment Management **AI/Machine Learning** - AI/Machine Learning **Interview Scheduling** - Interview Scheduling **Decision Support** - Decision Support **Assessment Management** - Assessment Management **Job Description Management** - Job Description Management **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Talent Acquisition** - Talent Acquisition **AI Candidate Scoring** - AI Candidate Scoring **Video Interviewing** - Video Interviewing **Personalized Outreach** - Personalized Outreach **Interview Management** - Interview Management **Resume Parsing** - Resume Parsing **Basics** - Reporting - Performance **Platform Functionality** - Sourcing and Candidate Identification - Job Posting - Interview Scheduling - Applicant Tracking **Career pathing** - Employee Profiles - Career Paths **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation - Generative AI **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Internationalization & Locationalization - Customization - Activity Dashboard **AI Core Recruiting ** - Automated Resume Screening - End-to-End AI Recruiting Workflow - Adaptive AI Model Refinement - Human Oversight **Sourcing** - Candidate Search - Career Page Configuration - Candidate Sourcing - Job Posting - Candidate Sourcing Metrics - Boolean Search - Resume Search **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates - Customizable Templates **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Basics** - Interoperability - Performance - Integrations - Internal Chat Integration **Opportunity matching** - Opportunity Database - Opportunity Matching **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Agentic AI - Recruiting Automation** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction - Third-Party Integrations **AI Interviewing & Assessment** - AI-Enabled Interviews & Assessments **Additional Functionality** - Billing & Invoicing - CRM - Resume Database - Talent Pool - Alerts/Notifications - AI Copilot - Email Marketing - Searchable Database - Reminders - GDPR Compliance - Customizable Branding - Customizable Templates - Job Board - Data Import/Export - Recruiting Firms - Reference Checking - Social Recruiting - Internal HR - Job Requisition - Collaboration Tools - Background Screening **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building - Application Management - Candidate Management - Task Management - Pipeline Management - Calendar Management - Workflow Management - Communication Management - Compliance Tracking - Approval Workflow - Application Management - Job Management **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Content** - Automation - File Sharing **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting - Job Management - Employee Referral Management - Campaign Management - Interview Management - Email Management - Recruitment Management - Content Management - Calendar Management - Job Application Management - Customizable Branding **Analytics and integrations** - Skills Analytics - Reporting - Integrations **Job Content Creation** - AI-Generated Job Descriptions **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Platform Performance** - Marketing Automation - File Sharing - Reporting **Agentic AI - Recruitment Platforms** - Natural Language Interaction **AI Candidate Interaction & Outreach** - Automated Interview Scheduling - Conversational Chatbots & Virtual Assistants - AI-Driven Outreach & Follow-Ups **Additional Functionality** - Billing & Invoicing - CRM - Resume Database - Talent Pool - Alerts/Notifications - AI Copilot - Email Marketing - Searchable Database - Reminders - GDPR Compliance - Customizable Branding - Customizable Templates - Job Board - Data Import/Export - Recruiting Firms - Reference Checking - Social Recruiting - Internal HR - Job Requisition - Collaboration Tools - Background Screening **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Platform Additional Functionality** - Dashboard - Mobility **AI Candidate Evaluation & Insights** - Recruiter Decision Support - AI-Based Candidate Ranking - AI-Based Candidate Assessment **Additional Functionality** - AI Copilot - Customizable Reports - Approval Process Control - Collaboration Tools - Customizable Branding - Employee Database - Activity Tracking - Data Security - Employee Handbook - Data Import/Export - Generative AI - Reminders - Role-Based Permissions - Customizable Fields - Applicant Tracking - Reporting & Statistics **Additional Functionality** - Email Templates - Background Screening - Chatbot - Talent Acquisition - Generative AI - Job Board - Campaign Analytics - Data Import/Export - Careers Page - Reporting/Analytics - Applicant Tracking - SMS Messaging - Built-in ATS - Skills Assessment - Multi-Channel Marketing - Reporting & Statistics - CRM - Internal HR - Customizable Reports - Email Marketing - Employee Onboarding - Resume Parsing - AI Copilot **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot - Generative AI **Additional Functionality** - Self Service Portal - Data Import/Export - Question Library - Customizable Templates - Reminders - Recruiting Firms - Talent Pool - AI Copilot - Scoring - Candidate Profiles - Job Board - Internal HR - Reference Checking - Careers Page - Resume Storage - Customizable Branding - Collaboration Tools - Tagging - Alerts/Notifications - Matching Engine - Search/Filter - Social Recruiting - Onboarding - Reporting & Statistics - For Small Businesses - Background Screening - Commenting/Notes - Billing & Invoicing - CRM - Resume Database - Email Marketing - Searchable Database - GDPR Compliance - Job Requisition ## Top ICIMS Alternatives - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,474 reviews) - 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