# Retreaver Reviews **Vendor:** Retreaver **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.9/5.0 **Total Reviews:** 63 ## About Retreaver Retreaver helps marketers, agencies and brands better understand their customer journey. Our cloud based software provides real-time inbound call data by tagging, tracking and routing the caller to the appropriate person, or department. Leverage data from popular marketing solutions such as HubSpot, Eloqua and Instapage to deliver personalized experiences and increase conversion rates. By taking advantage of this data, you'll identify which campaigns drive the most revenue, increase customer satisfaction and promote higher conversions. Call us today at (877) 794-6544 or visit "https://retreaver.com" to learn more! ## Retreaver Pros & Cons **What users like:** - Users find Retreaver **extremely easy to use** , making daily tasks smoother for themselves and their colleagues. (11 reviews) - Users praise the **quick and helpful customer support** of Retreaver, enhancing their overall experience and integration capability. (9 reviews) - Users commend the **reliability** of Retreaver, praising its consistent performance and exceptional support for call routing. (6 reviews) - Users love the **call routing capabilities** of Retreaver, praising its ease of use and cost-effectiveness. (4 reviews) - Users highlight the **ease of use and innovative call routing** features of Retreaver, enhancing campaign optimization. (4 reviews) - Intuitive (3 reviews) - User Experience (3 reviews) - AI Technology (2 reviews) - Cost-Effective (2 reviews) - Customization (2 reviews) **What users dislike:** - Users find the **learning curve steep** initially, especially if they lack experience with call tracking tools. (3 reviews) - Users desire a **full access account type** in Retreaver that limits visibility of sensitive financial data. (1 reviews) - Users wish for a **restricted account type** in Retreaver to limit access to sensitive financial data. (1 reviews) - Users find Retreaver's interface to be **somewhat complex** , particularly for those unfamiliar with call tracking tools. (1 reviews) - Users find the **inefficiency** in Retreaver due to the lack of an app and cumbersome deletion process for DIDs. (1 reviews) - Limited Functionality (1 reviews) - Limited Options (1 reviews) - Missing Features (1 reviews) - Users note a **steep learning curve** with Retreaver, which may challenge those unfamiliar with call tracking tools. (1 reviews) ## Retreaver Reviews ### 1. The Retreaver platform and their customer service team are great, and for a very reasonable price **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Retreaver?** The ease of use on the platform, including support articles, and customer service team's help, make it easy and affordable to integrate with other companies' systems, and to operate an effective lead generation setup for many clients. **What do you dislike about Retreaver?** It would be really nice to have a managed service, and/or to hire a VA / employee to operate the software. No fault of Retreaver's, but there are often many ideas that take time and resources to implement. Busy CEO here, working on building my team, and handing off processes for things like software management/implementations. Retreaver will be an easy one to train my staff and hand off day to day management. **What problems is Retreaver solving and how is that benefiting you?** Retreaver allows me to work with many clients and many vendors as well, to manage real-time lead generation delivery, and call tracking. In my estimation, most people using this platform for any significant period of time, should be making massive gains in their business. ### 2. The GOAT of call routing and tracking!!! **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Retreaver?** We have been using Retreaver for the past few years to route calls. We have recently begun using some advanced features and it is amazing to see the capabilities! I am not a "tech" guy and could never do this without the help of their outstanding support team. They have taught me how to use the tool and have always been Johnny on the Spot when I have a question. I highly recommend Retreaver for your call routing, tracking, and buyer availability pings. **What do you dislike about Retreaver?** The tool has more functionality than I believe they advertise or at least a non-tech guy like myself would understand how to use it. However, they do a great job of helping you once you ask. **What problems is Retreaver solving and how is that benefiting you?** 1. We just started using a pre-ping to see if a buyer has available advisors before sending them the call. This is super helpful. 2. We also use Retreaver to give our buyers access to their billable leads. 3. We use Retreaver to route our calls 4. We set call caps to stop us from over sending to a buyer ### 3. Great People, Great Tech **Rating:** 5.0/5.0 stars **Reviewed by:** Eric G. | Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Retreaver?** What really sticks out beyond the tech itself are the people who work there. If you know nothing about setting up a call campaign they can do it for you and show you how to do it every step of the way. They have taken a tool and made a community out of it. They don't just go above and beyond to help make sure things are working, they also facilitate relationships with clients who may be interested in selling our buying a product from you. On technology itself, retreaver is built on strong universal coding language. When other platforms have an outage, retreaver stays up 95% of the time. Using their tag wizard system you can optimize and customize call flow to any need it is suited for. They also have a dynamic routing mode called RTB. On top of all of this, they don't charge nearly as much as any of their competitors. I have used most major call platforms and our costs with retreaver are 70% less compared to others. **What do you dislike about Retreaver?** if you have anything you don't like and you let them know, just wait long enough and they will address it. I've seen it myself. **What problems is Retreaver solving and how is that benefiting you?** Dynamic call routing, real time call reporting. ### 4. Excellent Software For Affiliate Marketers And Media Buyers **Rating:** 5.0/5.0 stars **Reviewed by:** Ariel T. | Media Buyer / Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2020 **What do you like best about Retreaver?** What I love about Retreaver is its excellent Webhook integration and attaching tags to each phone number. I also love Retreaver JS script for my websites and work perfectly well for my ad tracker Voluum and RedTrack. Unlike other platforms, Retreaver is the only platform I know that has the ability to grab URL parameters (Operating System, Country, City, Device, IP Address) and assigns them to the correct source that I using to drive call traffic to it. With it, I'm able to scale campaigns on Pop, Native, Push Ads & other ad formats. Without it, I would be limited to Google Ads & Facebook. August 2 2024 Update: I love the new native integrations that they added on there. Redtrack, TrueCall, and AudienceAudicity. This is going to help scale my media buys easily. THANK YOU A+++++ **What do you dislike about Retreaver?** It's a very advanced platform and there is some learning curve to it. If you have a technical background it can help you speed up on learning the platform. Other than that I have no complaints. August 2 2024 Update: Ever since they update the UI interface. It's never been easier for me to navigate around the platform. **What problems is Retreaver solving and how is that benefiting you?** One of the biggest problems is trying to find a way to integrate a call tracker to my Ad tracker. One of the key components to running a successful campaign is tracking what traffic source and target sites are driving calls for my campaigns. With Retreaver's Number Pool & the ability to collect URL parameters including ClickID, I was able to blacklist target sites that aren't performing and increase bids for sites that are converting in unique traffic sources. ### 5. Exactly What You Need **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | Account and Revenue Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Retreaver?** How customizable it is. You can tailor the software to route everything you need the exact way that you want it. The team is beyond quick to get back to you and can tailor custom features to you. I use Retreaver everyday and over the years the features and speed have improved 10 fold! **What do you dislike about Retreaver?** Nothing! it is a great software that is easy to get along with. It might take a little bit to learn but once you do it is easy to get the ball rolling! **What problems is Retreaver solving and how is that benefiting you?** It is able to handle mass amounts of calls without a singluar hiccup. They have solved my issues of inbound tracking and custom filters, as well as they have solved my needs for exporting data ### 6. Easy to navigate, 12/10 customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie F. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Retreaver?** The platform itself is incredibly easy to navigate, and easy instruct others on how to navigate as well. More then that, the Retreaver team is phenominal to work with and so prompt in resolving any issues / or integration questions. **What do you dislike about Retreaver?** I have no complaints whatsover about the platform. Every client is going to want something different, and there will always be potential features to add. The Retreaver team has built out a platform that can be morphed to fit into many models and that is a large benefit. **What problems is Retreaver solving and how is that benefiting you?** Retreaver seamlessly routes thousands of calls daily for us through our internal agency as well as various partners. They also take so much work off my plate by helping out with integrations that buyers request and translating my lack of API knowledge into something useful. ### 7. Simplicity Wins **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Retreaver?** Retreaver is extremely accessible for anyone to use, from executives in a company, to the account managers, and the QA teams, the UI and features are user friendly. On top of that, if there are ever any hiccups or blockers, the Retreaver team is so accommodating. They will jump on calls, write out instructions, and ensure that you overcome whatever obstacle you may be facing. **What do you dislike about Retreaver?** One thing Id like to see Retreaver do is have an account type that has the full access to build out publisher, campaigns, and even buyer profiles, as well as, tune into calls for QA, ALL while NOT being able to see revenues, payouts, and profits. As those aren't true numbers of a business, it can be deceiving for employees of the company using Retreaver to see profit numbers that are ultimately gross. **What problems is Retreaver solving and how is that benefiting you?** Allowing us to route calls to our targets, track analytics of those calls, as well as gauge the revenue. ### 8. Amazing Company to Use for Call Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Kendall M. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Retreaver?** It's super easy to use and the reps are extremely helpful. Whenever I have a question or run into a problem, they are quick to respond and help. They have every single feature that other companies offer and more, but it's 10x easier to use through them. **What do you dislike about Retreaver?** Nothing! I've had nothing but good experiences with Retreaver. **What problems is Retreaver solving and how is that benefiting you?** In an industry that relies on quality call traffic to maintain a successful business, Retreaver is the perfect solution for tracking. Retreaver helps us organize and track our campaigns in an efficient manner. Our Quality Assurance team loves how easy it is to download reports and listen to calls, as well as monitor performance of each campaign. ### 9. Great platform. Our competitive advantage! **Rating:** 5.0/5.0 stars **Reviewed by:** Jonah L. | SVP, Chief Revenue Officer, Zeta Actions, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Retreaver?** Retreaver's platform is extremely intuitive, yet sophisticated and dynamic enough to satisfy the needs of our complex business. The team at Retreaver provides us with world class customer support: always available for help with any new ideas, issues or requests that come up. **What do you dislike about Retreaver?** Not much honestly... the team is great and we highly recommend the platform **What problems is Retreaver solving and how is that benefiting you?** Retreaver has allowed us to implement sophisticated business rules that satisfy a range of clients. Their solutions have allowed us to grow our call center operations to new heights and we expect to partner with them for a very long time. ### 10. Efficient Call Tracking and Attribution with Retreaver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Retreaver?** Retreaver is a game changer when it comes to call tracking! It’s super easy to use once you get the hang of it, and the way it lets you route calls based on specific parameters is a huge plus for optimizing campaigns. **What do you dislike about Retreaver?** The main downside is that Retreaver can feel a bit complex at first, especially if you're not familiar with call tracking tools. **What problems is Retreaver solving and how is that benefiting you?** Retreaver makes it super easy to track and route incoming calls so they reach the right person, boosting conversion rates. ### 11. Amazing Retreaver Exerpience **Rating:** 4.5/5.0 stars **Reviewed by:** David S. | Owner - Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Retreaver?** The Retreaver team stands out for their efficiency and professionalism! In just under 3 weeks, they successfully achieved what took us 4 months with other call platforms, and at no added on cost. Their responsiveness and courtesy in addressing any issues are truly commendable. I highly recommend partnering with Retreaver over any other call platform in the lead generation sector. #Retreaver #LeadGeneration #Professionalism **What do you dislike about Retreaver?** Not many and all are being actively worked on by the team. They are very nimble and able to adapt quickly to requests. **What problems is Retreaver solving and how is that benefiting you?** RTB. We couldn't get this running with another call platform who charged a monthly fee and working on setup for 4 months. Retreaver got us setup and seeing revenue in 3 weeks. ### 12. Great Product, Excellent Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Ellen H. | Chief Revenue Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Retreaver?** The platform has a ton of features, but it's not overwhelming at all. Super easy to navigate and if I have any questions, their team is always available to help! **What do you dislike about Retreaver?** I don't really have any dislikes. I've used other platforms similar to Retreaver and this is by far the most intuitive. **What problems is Retreaver solving and how is that benefiting you?** Retreaver allows me to have complete visibility into our leads in real time. It also integrates nicely with other platforms that we use so that our tracking matches 100%. ### 13. Its been a good experience. I still need to get used to Retreaver **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Retreaver?** Retreaver is easy to use. I use retreaver everyday for work and it makes things easier for me and my collegues. **What do you dislike about Retreaver?** Nothing much, I just need to learn how to use it. **What problems is Retreaver solving and how is that benefiting you?** It helps me in tracking the calls and ivestigate why calls didn't connect and what we can do to improve. **Official Response from Stan Pavlovsky:** > Thank you for the review. Just so you are aware, we offer training on the platform and can definitely help you become more accustomed to using it proficiently. Feel free to reach out to support@retreaver.com and schedule a call for us to assist you! ### 14. Great call routing platform - easy to use and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Brian F. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Retreaver?** We like the ease of use of the platform and how easily reachable the support team is to help us with any of our needs. **What do you dislike about Retreaver?** Nothing at this time - the Retreaver team is super helpful and the platform is simple and efficient **What problems is Retreaver solving and how is that benefiting you?** Retreaver allows us to track all outbound and inbound calls that we send to our current campaigns. ### 15. The Best Call Tracking Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan K. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Retreaver?** Retreaver is hands down the best call tracking platform on the market. The other platforms are just trying to keep up with the innovation that Retreaver has brought to the space. **What do you dislike about Retreaver?** I wish Retreaver had an app and an easier way to delete old unused DIDs. **What problems is Retreaver solving and how is that benefiting you?** We use Retreaver to track all our calls as well as QA our calls. ### 16. Great platform for call tracking. Amazing support staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin D. | Digital Media Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Retreaver?** The platform is very reliable and intuitive. The tag wizard makes setting up any pre ping or data posting very easy. For anything too complex support staff is available and very helpful. Rescue call feature is a great way to maxmize revenue. **What do you dislike about Retreaver?** Reporting pages only list 10 calls at a time by default. When selecting a large date range with a lot of calls they display a little slow. **What problems is Retreaver solving and how is that benefiting you?** Provides tracking for inbound calls and live transfers. ### 17. Great software and team **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor T. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Retreaver?** Retreavers a great platform that's always evolving. The best pay structure, qualify of work, and team of people. Very happy with retreaver. **What do you dislike about Retreaver?** No complaints about Retreaver at the moment **What problems is Retreaver solving and how is that benefiting you?** Helping me route calls efficiently to my clients ### 18. Eli made the Retreaver software seamless and he supported me every step of the way. Ask for ELI! **Rating:** 5.0/5.0 stars **Reviewed by:** Pav D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Retreaver?** Super user friendly for the Pubs and Buyers to track calls and cost. **What do you dislike about Retreaver?** i have not found any dislikes this far in. **What problems is Retreaver solving and how is that benefiting you?** Any time i have a problem, i would say ELI is very quick to have it fixed. ### 19. Great service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Nino P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Retreaver?** Amazing company with similar minded views. Phil and Stan have been extremely helpful **What do you dislike about Retreaver?** Nothing in particular. If I were to say anything it would be that it need a Ui facelift and more dynamic reporting. **What problems is Retreaver solving and how is that benefiting you?** Transparency and clarity of daily operationa ### 20. Great product, even better support! **Rating:** 5.0/5.0 stars **Reviewed by:** Keegan D. | Project Manager - Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Retreaver?** I have found Retreaver to be the easier product to use vs the other 3 systems I currently have to manage for our call campaigns. I can get things set up in a matter of minutes, literally and the support has been way above expectations. From data exports for optimization review, customized routing solutions & data flow, to easy access for our clients to review their own calls, Retreaver gets the job done. **What do you dislike about Retreaver?** Small learning curve, but to be expected. **What problems is Retreaver solving and how is that benefiting you?** Setting up clients for calls is one thing, but not every system lets you manage the life of the call. To be able to see the entire call flow from beginning to end has tremendously helped with improving and troubleshooting so that we can help our clients review, optimize & scale. ### 21. Retreaver has been an integral part of our success in affiliate marketing. **Rating:** 5.0/5.0 stars **Reviewed by:** Arka S. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Retreaver?** Me having total control over callflow, campaign buyers and publishers at the same time is the best thing about using retreaver. **What do you dislike about Retreaver?** Cant say dislike but if it could be made More userfriendly specialy with 3rd party integrations, that would help. **What problems is Retreaver solving and how is that benefiting you?** Retreaver is allowing me to have full control over my call traffic on how I want them to be placed according to buyer, campaign, publisher and every other minute details. ### 22. Fantastic People and a Great Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Retreaver?** Everybody that you will interact with is extremely helpful and pleasant and they go well beyond expectations to help in any way they can. Phil and Stan answer questions 24/7 and are always willing to make recommendations and introductions. The service itself is intuitive, customizable and powerful and our results have improved infinitely since moving to Retreaver. **What do you dislike about Retreaver?** Reporting could be evolved some, but downsides are extremely limited. **What problems is Retreaver solving and how is that benefiting you?** Retreaver handles extremely complex routing decisions instantaneously and efficiently. The trust in the platform allows me to pay attention to results and our productively has increased dramatically as a result. ### 23. Amazing Product and Even Better Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Frederic J. | Founder & Affiliate Partnership Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Retreaver?** Retreaver has all of the features required to manage a scalable pay-per-call program and their CS team has been instrumental in helping us solve all of our issues. **What do you dislike about Retreaver?** Nothing so far. Their platform has provided solutions to all of the challenges faced by another competitor, so we are very happy with our current setup **What problems is Retreaver solving and how is that benefiting you?** Live transfer call tracking. We need to be able to track which agents have and have not received calls, as well as all other relevant KPIs associated with managing a pay-per-call program ### 24. Great Call Tracking Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob B. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Retreaver?** Platform is easy to use and staff is incredibly helpful **What do you dislike about Retreaver?** Some settings such as IVR and lead data storage are limited **What problems is Retreaver solving and how is that benefiting you?** Retreaver allows me to effectively route and track thousands of calls per day ### 25. Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** michael H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Retreaver?** The functionality and simplify of the user experience **What do you dislike about Retreaver?** Not much we don not like about Retreaver's system **What problems is Retreaver solving and how is that benefiting you?** The team at Retreaver has been a huge help in organizing and simplifying complex delivery requirements from our clients as well as with various inputs of both calls we generate, and pubs. They have also handle the integration of Blacklist Alliance and Trusted Form ### 26. So much added revenue **Rating:** 5.0/5.0 stars **Reviewed by:** Liza S. | Network Director, Pay Per Call Division, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Retreaver?** The team at Retreaver is top notch. Very professional, organized, with a quick reponse time. Happily and readily available to help set up campaigns, make changes, and give intros for new business. **What do you dislike about Retreaver?** One time, I called my account manager, and he didnt answer until the second ring. **What problems is Retreaver solving and how is that benefiting you?** Having many buyers in one vertical, on the back end, is evidence of how much revenue I have lost using other platforms. ### 27. Solid ROI driven call tracking from Retreaver. **Rating:** 5.0/5.0 stars **Reviewed by:** Waj A. | Director Of Strategic Partnerships, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2021 **What do you like best about Retreaver?** The team behind Retreaver is phenomenal. A smart and savvy bunch that really understands our needs as a high volume media buying agency. Retreavers robust feature set allows us to maximize monetization of our traffic. The support team is always available at warp speed. Great experience. **What do you dislike about Retreaver?** Some UI is difficult at first glance, but the support team is really great at teaching us fairly quickly. **What problems is Retreaver solving and how is that benefiting you?** Solved a major scaling issue with one of our main click to call google campaigns in the financial vertical. We have tripled our daily paid call volume since switching over. ### 28. Top-Notch Customer Support & Intuitive Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Toni Marie M. | Director of Marketing Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2020 **What do you like best about Retreaver?** The Retreaver team is extremely responsive and very helpful. There have been many times I had question, issue, or idea and they always provide quick, helpful responses. The team is very hands-on when it comes to problem solving and get on calls with us whenever this is an issue. Stan and Dylan provide unparalleled customer service and help us better understand how we can use their tools to suit our needs. They will even build certain functionality in if necessary and stay on the cutting edge of Pay Per Call. Their reporting is easy to understand and provides relevant information up front without having to dig through a ton of data. They are also very patient and take the time to do walkthroughs with us for new features or show us how to better use existing features. Their support exceeds expectations and allows us to grow. **What do you dislike about Retreaver?** I really don’t have any complaints. Any time I have an issue it is taken care of by the Retreaver team promptly and any features that don't already exist are typically in their pipeline to be created. **Recommendations to others considering Retreaver:** By simply having a demo with Stan or another member of the team, you'll quickly see that their support and functionality is unmatched compared to competitors. **What problems is Retreaver solving and how is that benefiting you?** Their reporting is unmatched - it helps us see high-level stats for day to day tasks, but also allows us to drill in on call details if we need more information. Everything is easily exportable if necessary and the Call UUID feature that tracks the call routing process has been an indispensable tool to help us identify issues in routing so that we can immediately fix them. ### 29. Retreaver is a robust platform with outstanding customer service to back it up **Rating:** 5.0/5.0 stars **Reviewed by:** Leo D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2020 **What do you like best about Retreaver?** Retreaver as a platform is easy to use and navigate and allows for a high level of customization. We have had very few reliability issues with them and we can always count on it working properly. As valuable, if not more, is there amazing customer service who truly care and want you to be successful. They have always gone above and beyond to solve problems and in the rare cases of any platform issues, apply appropriate credits. I would highly recommend anyone in the space to consider Retreaver for their call tracking needs. **What do you dislike about Retreaver?** There are a few quirks of the reporting functions that I think could be streamlined and altered to be more insightful such such as having the option to view conversion percentage based off of gross calls as well as unique calls. Also a better reporting method to more easily find discrepancies of payables vs receivables. **What problems is Retreaver solving and how is that benefiting you?** Without Retreaver we would be lost tracking our leads and receivables. It is a staple and absolute must have to keep track of our network. ### 30. Automate Your Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Retreaver?** With Retreaver, I can (without needing a developer) create, optimize, and measure all my campaigns quickly and easily. Additionally, I can create all the essential integrations with other analytic and media platforms with ease. **What do you dislike about Retreaver?** I have not disliked anything up to this point. The technology and team has exceeded my expectations. **What problems is Retreaver solving and how is that benefiting you?** Managing everything in one place is critical, and doing things quickly without a developer makes Retreaver very impactful. Tasks that took days or weeks are done in near realtime. ### 31. Outstanding product and team **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about Retreaver?** The Retreaver team helped orchestrate a seamless transition from our old tech stack to our new platform. This team is easy to contact, quick to respond, and most importantly, knowledgeable about their product. Their Platform has a clean UI design making edits and changes quick and easy. So far we have had no bugs or major items causing downtime. Based on my experience it's evident that their team cares about their clients succeeding. **What do you dislike about Retreaver?** I have yet to find a dislike about the product. **Recommendations to others considering Retreaver:** Simply talk to the team they are great to work with **What problems is Retreaver solving and how is that benefiting you?** We are using Retreaver to match and route calls in real-time. We are quickly realizing call routing does not have to be a headache with the correct technology provider ### 32. Great platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2020 **What do you like best about Retreaver?** It's effective, and affordable. Can't ask for much more when it comes to a call tracking system. On top of that the customer service from this company is incredible. Their team is always there to help us customize/strategize on how we can make the most of the software. **What do you dislike about Retreaver?** As a user of multiple call tracking platforms I'd say there are aspects of the platform that aren't as intuitive as others. That said, the platform overall is easy to navigate through and their team is more than willing to coach you to ensure you are getting what you need out of it. If you're thinking of using this in addition to other systems, or transitioning altogether, like anything else there will be a learning curve. However, once you get the blueprint down the system is pretty easy to use and very effective. Not many negative things to say about this company! **What problems is Retreaver solving and how is that benefiting you?** Historically, posting data out from our system(s) to our clients has been a...clunky process. Retreaver has virtually solved that issue for us. Nowadays verifying data points and posting those points out to our clients in real time can be done with ease and consistency. ### 33. Best business partners **Rating:** 5.0/5.0 stars **Reviewed by:** Johan F. | Health Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2020 **What do you like best about Retreaver?** I seriously love how genuine these guys are. Since I met them they kept everything very real, were never trying to sell anything they were legitimately trying to help. I talk to them as if we have been friends for a while and i feel like they are my business partners. They are on top of their programs and easy to get a hold of. And they are always trying to help and Help me grow my business! **What do you dislike about Retreaver?** Nothing yet. They have found a solution to all my problems. **What problems is Retreaver solving and how is that benefiting you?** I’m able to distribute calls to the right agents and it’s easy to keep track of the time spent on the call and how It was handled. ### 34. Great Product, Better Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rob G. | Partner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2020 **What do you like best about Retreaver?** Accessability of the team. Unique product features and custom guidance on how to optimize for best results. **What do you dislike about Retreaver?** I don't feel like I use it to it's fullest capabilities. **Recommendations to others considering Retreaver:** Talk to Stan. **What problems is Retreaver solving and how is that benefiting you?** Unique campaign ID's let us track and optimize. ### 35. Game-Changing Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Di’esha H. | Sales Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2020 **What do you like best about Retreaver?** The ability to control my lead purchases like never before. **What do you dislike about Retreaver?** No ability to make mass changes to state mixes or call schedules. **What problems is Retreaver solving and how is that benefiting you?** I’ve saved over $50,000 by implementing Retreaver within a month! Our sales are increasing and our CPA is dropping by the day. ### 36. Retreaver Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2019 **What do you like best about Retreaver?** I like how user friendly the software is. Very much easy to navigate around and use the features. **What do you dislike about Retreaver?** I feel the reporting is quite limited to other products we've used in the past. **Recommendations to others considering Retreaver:** Great software that can be easily implemented. **What problems is Retreaver solving and how is that benefiting you?** Great software for call tracking ### 37. Love Retreaver! **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha D. | Marketing and Advertising, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2018 **What do you like best about Retreaver?** I can’t say enough good things about Retreaver! Initially I was won over by Stan’s quick-witted humor and ability to answer all my questions. They are reasonably priced and have virtually all the features I required. I am extremely happy with the usability of the system as well as the way above average customer service. I love that they are working on a system to find possible synergies between their current clients to further benefit everyone involved. **What do you dislike about Retreaver?** Hmmm, what do I dislike? I dislike having to say I dislike anything about this company or their product. If there is a feature I would like that they do not offer, they get it added. **Recommendations to others considering Retreaver:** Make sure to ask for Stan Pavlovsky! **What problems is Retreaver solving and how is that benefiting you?** Retreaver has helped me easily track of all my campaigns. I am able to optimize client's campaigns by pointing out suggestions for optimization early on allowing my clients the best opportunity for success. ### 38. Impeccable Customer Service and Reliable Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Morris L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2018 **What do you like best about Retreaver?** Retreaver is an incredibly reliable platform with outstanding customer service. Our company is a fast-paced business with rapidly changing needs stemming from our wide-range of new initiatives. Retreaver never has a problem keeping up with these changes and always adjusts to our needs immediately. If the functionality doesn’t exist within the platform, Retreaver will build out and customize their technology to fit our many requests. When we don’t understand a new process, they create step-by-step video tutorials to provide assistance. Jason has vast industry knowledge that exceeds any other vendors in the space, which allows the company to have such a high level of success among all of its clients. **What do you dislike about Retreaver?** I have nothing bad to say about this resource thus far. Any problem we have encountered has been solved within 24 hours, if not sooner! **Recommendations to others considering Retreaver:** Try it out and you will not be disappointed! **What problems is Retreaver solving and how is that benefiting you?** Our current business model and PPC structure would not be as clean-cut without Retreaver. Its call-tracking platform, real-time pixel post-backs, and tagging systems allow us to track calls, revenue, and campaigns efficiently and separately. ### 39. Excellent Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2018 **What do you like best about Retreaver?** The Retreaver team is very easy to get a hold of & extremely helpful. They take the time to get to know your business and provide recommendations on how best they can partner to meet your goals. Switching from Invoca was one of the best decisions we made- and the UI is much more straightforward. **What do you dislike about Retreaver?** There's less visual presentation of the data- and no customizable dashboard to view your business's key metrics. **What problems is Retreaver solving and how is that benefiting you?** There's a humungous different between the cost of Retreaver vs. Invoca. We found we didn't use 75% of the extra bells & whistles at Invoca- and Retreaver provides all the basics like dynamic IVR routing & campaign specific phone numbers. ### 40. Great customer service and lightning fast support response!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2018 **What do you like best about Retreaver?** Great customer service and lightning fast support response!!! The simplicity of the service combined with the great features making this a one stop shop is unmatched! I’ve been searching for years to find a service that is affordable and can integrate with HasOffers and this is it. **What do you dislike about Retreaver?** I have not found anything from the customer service to the platform I do not like. Eventually with technology maybe it could read my mind and setup automatically but until then I will deal with it. :) **What problems is Retreaver solving and how is that benefiting you?** Our team could not find a call platform that had all the feutures we needed that could combine with Hassoffers until now. ### 41. Great Customer Service and Valued SAAS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Retreaver?** Retreaver's staff is extremely responsive and address any question we have in less time then competitors we’ve used before. The way data is passed around in order to route calls is the best in the business. **What do you dislike about Retreaver?** It’d be nice to be able to drill down on all the call data better, but I also know that feature’s being added shortly. **What problems is Retreaver solving and how is that benefiting you?** We needed an effective solution for delivering the specific callers to specific call center agents. Retreaver uses call data in ways we hadn’t seen before, providing our agents with context on phone calls and giving our marketing team insights into which effort were producing real results. For the value we’re getting, we couldn’t find a more cost effective solution. ### 42. Incredibly Intuitive and easy to use. , **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2018 **What do you like best about Retreaver?** While I started using Retreaver to keep track of the leads our marketing efforts are sending to clients, the data tagging and routing capabilities are opening new opportunities for my business. Stan is an incredible and dedicated account manager, and he's made sure I was up and running in days. **What do you dislike about Retreaver?** There are a few real-time features I'd like to see added, such as ability for managers to listen in live to calls, however I get the impression it's just a matter of time before Retreaver adds these too. **What problems is Retreaver solving and how is that benefiting you?** Our clients and their businesses rely on us to deliver hundreds of calls to them every day, and to make sure those calls are of a high quality. Retreaver handles the volume, tracking and routing better than any call tracking system I've worked with. ### 43. Great Call Routing Service **Rating:** 5.0/5.0 stars **Reviewed by:** david c. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2018 **What do you like best about Retreaver?** I have only been using Retreaver for about a month and this is my first time dealing with calls at all, but so far the platform has been able to do everything I ask of it and the customer service is always top notch - any questions or issues at all are resolved pretty much immediately **What do you dislike about Retreaver?** I don't have too many dislikes at all to be honest...its a very robust system and the customer service is very prompt. **What problems is Retreaver solving and how is that benefiting you?** We just got into calls and are having huge success with Retreaver. It has become an integral part of our monetization strategy and has opened up a door which we did not know existed. Retreaver is a key aspect of our business and we are just really testing the waters. ### 44. Best call tracking provider I’ve worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Kamila P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2018 **What do you like best about Retreaver?** Retreaver made it really easy to track in Google Analytics not just the calls my Adwords were sending, but the calls being connected and converted as well. **What do you dislike about Retreaver?** Absolutely nothing. Very seamless experience **Recommendations to others considering Retreaver:** Just get it **What problems is Retreaver solving and how is that benefiting you?** Best calling tracking company that can be integrated with almost any tracking platform. Use them for all our marketing efforts ### 45. Retreaver Allows My Business To Thrive **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Vice President Business Development, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2017 **What do you like best about Retreaver?** There are many positive features about Retreaver, however one of our favorite things is the ability to setup a list of buyers and dynamically route calls based on which buyer has the highest payout. **What do you dislike about Retreaver?** There are some little oddities about retreaver, but overall we dont have many complaints. Its the better system in the pack - which is why we chose them. **Recommendations to others considering Retreaver:** I would highly recommend retreaver if you are looking for a Dynamic IVR Call Routing System.. If you don't know what that is... then you should definitely call them and find out because... well... its awesome! **What problems is Retreaver solving and how is that benefiting you?** Our Business Model would not be possible with out using a system such as Retreaver. Dynamic IVRs, Call Tagging, Customer Tracking, and Billable Durations are some of retreavers greatest features that unlocks our ability to thrive as a Pay-Per-Call Marketingplace. ### 46. Retreaver call tracking is great **Rating:** 5.0/5.0 stars **Reviewed by:** David O. | President, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2017 **What do you like best about Retreaver?** Retreaver allows me to easily get to what i need. Their system is simple and easy to use. They also provide a nice API and allow you to set a URL that they will hit upon a conversion which is nice for Goals in Google Analytics. **What do you dislike about Retreaver?** There is nothing I dislike about this company. **What problems is Retreaver solving and how is that benefiting you?** Call tracking ### 47. My Best Call Tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Plamen S. | Pay Per Call Marketing Expert, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2017 **What do you like best about Retreaver?** I'm very satisfied with Retreaver services. It fulfills all my needs. The best tracker for calls. I wanted to find exactly the same services and Retreaver is what I wanted. **What do you dislike about Retreaver?** Maybe you can work on the interface to fit the screen on any device. **What problems is Retreaver solving and how is that benefiting you?** I have the best tracker with support of Retreaver. ### 48. Great call tracking solution, highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Florian F. F. | Digital Marketing Consultant & Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2016 **What do you like best about Retreaver?** What I like best about Retreaver is its ease of use in combination with its efficiency and amount of features. While we do not need even half of them at the moment, it is good to know that our call tracking solution will be able to grow with us, as our business grows. Also, this all comes at an affordable price. **What do you dislike about Retreaver?** While support has been really helpful in general, my last support ticket seems to have gotten lost somehow and was never answered. Also, it would be great if I were able to pull German cellphone numbers myself instead of having to contact support in order to do so. **What problems is Retreaver solving and how is that benefiting you?** Retreaver enables us to track incoming calls to our clients who pay my agency on a PPS basis. Thanks to Retreaver we are able to track down exactly, which assets are generating which amount of revenue for us. This makes it really easy for us to calculate our ROI and to decide, how to distribute our investments across the assets in our portfolio. ### 49. Fast, Flexible and User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Faraz K. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2016 **What do you like best about Retreaver?** Retreaver is a fast, flexible and user friendly call tracking software. Loading times are insanely quick, making it easy to make last-minute fixes to my call campaigns throughout the day. Once you understand how the system is setup, you can customize how you want calls routed and distributed. Additionally, the design is user-friendly and makes it easy for my affiliates and clients to login and use the system, saving me time when it comes to customer service. Additionally, it's easy for me to login on my phone and view the dashboard when I'm on the go. **What do you dislike about Retreaver?** Currently there isn't a billing feature with Retreaver for me to manage my client accounts. Also, tracking affiliate costs in retreaver (cost per call) is not setup on the affiliate level, but rather from the target side, meaning I track my true costs outside of the system. **What problems is Retreaver solving and how is that benefiting you?** I am using routing affiliate marketing campaigns to clients. Retreaver allows me to track the way my calls are routed and improve profitability. ### 50. best routing system with the best support **Rating:** 5.0/5.0 stars **Reviewed by:** Ofir S. | Co Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2016 **What do you like best about Retreaver?** i liked the customer support and the responsiveness of the team and the guidance about how to get the best out of their platform, Richard and Angela helped me a lot with any question i had and at any time of the day, they helped me turn my business to a successful one. **What do you dislike about Retreaver?** nothing i can think of at the moment , i didnt encounter any problems with it **Recommendations to others considering Retreaver:** you get a nearly perfect software for the pay per call business (i can recommend the inbound part only im not sure if they do outbound) and you get the highest level of customer support as if you are the only customer. **What problems is Retreaver solving and how is that benefiting you?** im not sure i understood the question ## Retreaver Discussions - [What is Retreaver used for?](https://www.g2.com/discussions/what-is-retreaver-used-for) - 1 comment - [View Retreaver pricing details and edition comparison](https://www.g2.com/products/retreaver/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+09%3A21%3A49+-0500&secure%5Bsession_id%5D=431d9d9b-fc56-4a0b-bccd-5161f2e6d4ca&secure%5Btoken%5D=97081acd95f5cc5f1b5ea84534c7d631d8a09d103c75a9457e3d430888f4a9f6&format=llm_user) ## Retreaver Features **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top Retreaver Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,626 reviews) - [Ringba](https://www.g2.com/products/ringba/reviews) - 4.9/5.0 (154 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) - 4.5/5.0 (926 reviews)