Sugar CRM Connector Reviews & Product Details

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Seller

Softphone.it

Discussions

Sugar CRM Connector Community

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User Insights

Average based on 5 real user reviews.

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Sugar CRM Connector Integrations

(2)

Integration information sourced from real user reviews.

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FL

Fares L.

Customer Advisor Specialist

Mid-Market (51-1000 emp.)

8/25/2026

"Refined, User-Friendly UI/UX and cheap solution That Brings All Your Work Apps Together"

5/5

What do you like best about Sugar CRM Connector?

Very user friendly, having a refined UI/UX experience and integrating all the softwares a company might require (ms office, teams, slack...etc) The pricing is perfect for a company this size especially considering how easy it is to implement and to navigate for employees Review collected by and hosted on G2.com.

What do you dislike about Sugar CRM Connector?

A bite late on the AI integration, could use a bot that helps users Review collected by and hosted on G2.com.

AF

Arturo F.

Sugar Second Administrator

Small-Business (50 or fewer emp.)

1/22/2025

"How to connect Sugar CRM with Epicor Kinetic Cloud"

4/5

What do you like best about Sugar CRM Connector?

It is Versatile according to our way of selling products Review collected by and hosted on G2.com.

What do you dislike about Sugar CRM Connector?

The administrator interface is not very friendly Review collected by and hosted on G2.com.

SA

Sabra A.

SDR

Mid-Market (51-1000 emp.)

10/3/2023

"Sugar CRM vs. Hubspot"

2/5

What do you like best about Sugar CRM Connector?

The data that gathered on what WAS recorded was good. Review collected by and hosted on G2.com.

What do you dislike about Sugar CRM Connector?

Our team had trouble connecting and tracking emails. Also couldn't connect to calendars. Scheduling activities and meetings had to be entered in manually. Review collected by and hosted on G2.com.

MD

Mark D.

Principle Owner of The Consider It Sold Team

Small-Business (50 or fewer emp.)

4/21/2022

"Its perfect for the beginner CRM user"

3.5/5

What do you like best about Sugar CRM Connector?

Easy to configure. Very functional. Love the ability to create fields and generate reports quickly. Having different subscription options is huge. Great add-ons Review collected by and hosted on G2.com.

What do you dislike about Sugar CRM Connector?

Cost is a little higher than other products. Once you get to a certain level of CRM expertise, you almost always have to upgrade to a better plan or find a more powerful CRM Review collected by and hosted on G2.com.

Recommendations to others considering Sugar CRM Connector:

Make sure you have your layout in mind before subscribing. Have a game plan prior. Map out your processes. Review collected by and hosted on G2.com.

What problems is Sugar CRM Connector solving and how is that benefiting you?

Keeping all your contacts in a centralized location. Gives you the ability to record activity with clients for better communication and follow-up strategy. Everything in one location Review collected by and hosted on G2.com.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

12/14/2021

"SugarCRM Connector Review"

4/5

What do you like best about Sugar CRM Connector?

An intuitive way to send data from our CRM to Act On, making it very easy to set up effective automated campaigns. I can set up segmentation in Act On for campaigns just as easily as I can in Sugar. Review collected by and hosted on G2.com.

What do you dislike about Sugar CRM Connector?

Nothing with the connector itself, but we do run into problems with processes taking too long overnight that delay our Act On email sends in the morning. This most likely isn't a problem with the Connector. Review collected by and hosted on G2.com.