# CallTools vs PhoneBurner Comparison --- ## AI Generated Summary - **G2 reviewers report** that PhoneBurner excels in its user-friendly interface, allowing for minimal clicks to get to the next dial. Users appreciate the customizable folders and rules based on call dispositions, which help in organizing follow-ups efficiently. - **Users say** that CallTools shines in its quick implementation and onboarding process. Many have highlighted the top-notch service and prompt support, making it easy to get started and access all features without hassle. - **Reviewers mention** that PhoneBurner offers exceptional support during onboarding, with users praising the detailed guidance provided by their support team. One user specifically noted the meticulous approach of their onboarding specialist, which ensured a smooth transition. - **According to verified reviews** , CallTools is recognized for its detailed reporting tools, which users find particularly helpful for generating end-of-day reports and tracking activities. This feature is a significant advantage for teams focused on performance metrics. - **G2 reviewers highlight** that while PhoneBurner has a strong overall satisfaction score, it faces challenges in predictive dialing compared to CallTools, which received perfect ratings in that area. This could be a deciding factor for users who prioritize advanced dialing features. - **Users report** that both platforms offer solid ease of use, but PhoneBurner edges out slightly with its intuitive setup process. However, CallTools is noted for its responsive support team, which can be a crucial factor for users needing immediate assistance. | | CallTools | PhoneBurner | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | | **Total Reviews** | 76 | 285 | | **Largest Market Segment** | Small-Business (84.0% of reviews) | Small-Business (80.2% of reviews) | | **Entry Level Price** | Contact Us 1 Seats Per Month | Free Trial Per Month | --- ## Top Pros & Cons ### CallTools Pros: - Customer Support (9 reviews) - Ease of Use (8 reviews) Cons: - Learning Curve (3 reviews) - Expensive (2 reviews) ### PhoneBurner Pros: - Time-saving (25 reviews) - Ease of Use (21 reviews) Cons: - Call Issues (5 reviews) - Expensive (5 reviews) --- ## Ratings Comparison | Rating | CallTools | PhoneBurner | |---|---|---| | **Meets Requirements** | 9.6 (52 reviews) | 9.4 (238 reviews) | | **Ease of Use** | 9.3 (51 reviews) | 9.3 (241 reviews) | | **Ease of Setup** | 9.0 (41 reviews) | 9.1 (137 reviews) | | **Ease of Admin** | 9.2 (34 reviews) | 9.2 (92 reviews) | | **Quality of Support** | 9.7 (51 reviews) | 9.6 (240 reviews) | | **Has the product been a good partner in doing business?** | 9.6 (35 reviews) | 9.6 (88 reviews) | | **Product Direction (% positive)** | 9.5 (48 reviews) | 9.4 (227 reviews) | --- ## Pricing ### CallTools #### Entry-Level Pricing Plan: CallTools Power Contact Center Price: Contact Us 1 Seats Per Month Description: Leverage the full suite of powerful and easy-to-use features of the CallTools Power Contact Center Platform, now with Unlimited Inbound and Outbound Minutes. Key Features: - Auto Dialer - Predictive Dialer - Power Dialer [Learn more about CallTools](https://www.g2.com/products/calltools/reviews) #### Free Trial Yes ### PhoneBurner #### Entry-Level Pricing Plan: Free Trial Price: Free Trial Per Month Description: Truly free trial, no credit card needed: Key Features: - Full-featured free trial [Browse all 2 editions](https://www.g2.com/products/phoneburner/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Auto Dialer | Product | Score | Reviews | |---|---|---| | **CallTools** | 9.5/10 | 33 | | **PhoneBurner** | 8.5/10 | 181 | #### Dialing Options | Feature | CallTools | PhoneBurner | |---|---|---| | **Preview Dialing** | 9.4 (30 reviews) ✓ Verified | 9.3 (161 reviews) ✓ Verified | | **Progressive Dialing** | 9.6 (29 reviews) ✓ Verified | 9.3 (144 reviews) ✓ Verified | | **Predictive Dialing** | 10.0 (6 reviews) | 7.1 (7 reviews) | #### Agent Tools | Feature | CallTools | PhoneBurner | |---|---|---| | **Whisper Coaching ** | 9.4 (29 reviews) ✓ Verified | 8.2 (91 reviews) | | **Callback Scheduling ** | 9.3 (30 reviews) ✓ Verified | 8.9 (136 reviews) ✓ Verified | | **Call Recording ** | 9.3 (31 reviews) ✓ Verified | 9.3 (138 reviews) ✓ Verified | #### Automation | Feature | CallTools | PhoneBurner | |---|---|---| | **Voice Activity Detection** | 9.2 (29 reviews) ✓ Verified | Feature Not Available | | **Interactive Voice Response (IVR)** | 9.1 (29 reviews) ✓ Verified | 8.2 (96 reviews) ✓ Verified | | **Call Scrubbing** | 9.4 (31 reviews) ✓ Verified | 8.8 (118 reviews) | #### Agentic AI - Auto Dialer | Feature | CallTools | PhoneBurner | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.5 (8 reviews) | | **Cross-system Integration** | Not enough data | 9.1 (11 reviews) | #### AI Capabilities - Auto Dialer | Feature | CallTools | PhoneBurner | |---|---|---| | **Call Prioritization and List Optimization** | Not enough data | 8.6 (6 reviews) | | **Compliance Monitoring** | 10.0 (5 reviews) | 9.7 (6 reviews) | | **Speech Analytics and Sentiment Analysis** | Not enough data | 6.7 (6 reviews) | ### Contact Center | Product | Score | Reviews | |---|---|---| | **CallTools** | 8.7/10 | 24 | | **PhoneBurner** | N/A | N/A | #### Channels | Feature | CallTools | PhoneBurner | |---|---|---| | **Voice** | 9.9 (19 reviews) ✓ Verified | Not enough data | | **Social** | 7.7 (13 reviews) | Not enough data | | **Web Chat** | 8.5 (13 reviews) | Not enough data | | **Mobile SMS** | 8.3 (15 reviews) ✓ Verified | Not enough data | | **Email** | 8.2 (14 reviews) | Not enough data | #### Generative AI | Feature | CallTools | PhoneBurner | |---|---|---| | **AI Text-to-Speech** | 6.4 (7 reviews) | Not enough data | #### Functions | Feature | CallTools | PhoneBurner | |---|---|---| | **Session Routing** | 8.8 (18 reviews) ✓ Verified | Not enough data | | **Session Queuing** | 9.1 (18 reviews) | Not enough data | | **Concurrent Calling** | 9.1 (18 reviews) ✓ Verified | Not enough data | | **Speech Analytics** | Feature Not Available | Not enough data | | **Auto Dialer** | 9.9 (17 reviews) ✓ Verified | Not enough data | | **IVR** | 9.3 (16 reviews) ✓ Verified | Not enough data | | **Inbound Screen Pop** | 9.2 (16 reviews) ✓ Verified | Not enough data | | **Persistent Data** | 9.1 (13 reviews) | Not enough data | #### Agentic AI - Contact Center | Feature | CallTools | PhoneBurner | |---|---|---| | **Autonomous Task Execution** | 7.5 (6 reviews) | Not enough data | | **Cross-system Integration** | 8.6 (7 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (5 reviews) | Not enough data | | **Proactive Assistance** | 8.0 (5 reviews) | Not enough data | #### Administrative | Feature | CallTools | PhoneBurner | |---|---|---| | **Session Summary Notes** | 9.2 (18 reviews) ✓ Verified | Not enough data | | **Administrator Access** | 9.4 (18 reviews) ✓ Verified | Not enough data | | **Reporting & Dashboards** | 9.6 (19 reviews) ✓ Verified | Not enough data | | **Session Recording** | 9.3 (16 reviews) ✓ Verified | Not enough data | | **Agent Scheduling and Assignment** | 9.3 (14 reviews) | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **CallTools** | N/A | N/A | | **PhoneBurner** | N/A | N/A | #### Platform | Feature | CallTools | PhoneBurner | |---|---|---| | **Omnichannel** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **Queue Management** | Not enough data | Not enough data | | **Call Routing** | Not enough data | Not enough data | | **Call Back** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Automatic Call Distribution** | Not enough data | Not enough data | #### Generative AI | Feature | CallTools | PhoneBurner | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | #### Workforce Management | Feature | CallTools | PhoneBurner | |---|---|---| | **Call Monitoring** | Not enough data | Not enough data | | **Performance Evaluation** | Not enough data | Not enough data | #### Call Center Infrastructure (CCI) | Feature | CallTools | PhoneBurner | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | CallTools | PhoneBurner | |---|---|---| | **Call Recording** | Not enough data | Not enough data | | **Reporting & Dashboards** | Not enough data | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **CallTools** | N/A | N/A | | **PhoneBurner** | N/A | N/A | #### Platform Basics - VoIP Providers | Feature | CallTools | PhoneBurner | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Network monitoring** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Virtual PBX** | Not enough data | Not enough data | | **SIP trunking services** | Not enough data | Not enough data | #### Basic Communication | Feature | CallTools | PhoneBurner | |---|---|---| | **Phone Calls** | Not enough data | Not enough data | | **Video Calls** | Feature Not Available | Not enough data | | **Instant Messaging** | Feature Not Available | Not enough data | | **Screen Sharing** | Feature Not Available | Not enough data | | **Conference Calls** | Not enough data | Not enough data | | **Desk-to-Desk Calls** | Not enough data | Not enough data | #### Agentic AI - VoIP Providers | Feature | CallTools | PhoneBurner | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Access | Feature | CallTools | PhoneBurner | |---|---|---| | **Software Pairing** | Not enough data | Not enough data | | **Browser Extension** | Not enough data | Not enough data | | **Individual Download** | Not enough data | Not enough data | #### Advanced Features | Feature | CallTools | PhoneBurner | |---|---|---| | **Hold Music** | Not enough data | Not enough data | | **Automated Attendants** | Not enough data | Not enough data | | **VOiP Number** | Not enough data | Not enough data | ### Salesforce AppExchange Apps | Product | Score | Reviews | |---|---|---| | **CallTools** | N/A | N/A | | **PhoneBurner** | N/A | N/A | #### Agentic AI - Salesforce AppExchange Apps | Feature | CallTools | PhoneBurner | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **CallTools** | N/A | N/A | | **PhoneBurner** | 9.1/10 | 61 | #### Agentic AI - Email Tracking | Feature | CallTools | PhoneBurner | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Analytics | Feature | CallTools | PhoneBurner | |---|---|---| | **Open Rates** | Not enough data | Feature Not Available | | **Link Activity** | Not enough data | 8.8 (41 reviews) | | **Attachment Activity** | Not enough data | 9.0 (40 reviews) | #### Customizations | Feature | CallTools | PhoneBurner | |---|---|---| | **Email Platform Integration** | Not enough data | 9.4 (47 reviews) | | **Email Scheduling** | Not enough data | 9.0 (28 reviews) | | **Notifications** | Not enough data | Feature Not Available | | **Email Categorization** | Not enough data | Feature Not Available | | **Templates** | Not enough data | 9.5 (51 reviews) | #### Generative AI | Feature | CallTools | PhoneBurner | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **CallTools** | 10.0/10 | 6 | | **PhoneBurner** | 9.2/10 | 146 | #### Agentic AI - Outbound Call Tracking | Feature | CallTools | PhoneBurner | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.9 (6 reviews) | | **Natural Language Interaction** | Not enough data | 8.9 (6 reviews) | #### Calling | Feature | CallTools | PhoneBurner | |---|---|---| | **Record Calls** | 10.0 (5 reviews) | 9.1 (115 reviews) | | **Generate Location** | 10.0 (5 reviews) | 8.8 (102 reviews) | | **Call Types** | Not enough data | 9.2 (116 reviews) | | **Click-to-Call** | Not enough data | 9.4 (95 reviews) | | **Auto Dialer** | 10.0 (5 reviews) | 9.5 (10 reviews) | #### Contacts | Feature | CallTools | PhoneBurner | |---|---|---| | **Personalization** | Not enough data | 9.4 (127 reviews) | | **Information Locater** | Not enough data | 9.1 (118 reviews) | | **Record Prospect Data** | Not enough data | 9.2 (118 reviews) | #### Insights | Feature | CallTools | PhoneBurner | |---|---|---| | **Notes** | Not enough data | 9.4 (131 reviews) | | **Daily Summary** | Not enough data | 9.5 (132 reviews) | | **Automated Voicemails** | Not enough data | 9.6 (130 reviews) | | **Automated Emails** | Not enough data | 9.1 (122 reviews) | | **Sorts Prospects** | Not enough data | 9.1 (123 reviews) | | **Automated Note Taking** | Not enough data | 8.6 (6 reviews) | --- ## Categories **Shared Categories (2):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Unique to CallTools (3):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Unique to PhoneBurner (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) --- ## Reviewer Demographics ### By Company Size | Segment | CallTools | PhoneBurner | |---|---|---| | **Small-Business** | 84.0% | 80.2% | | **Mid-Market** | 13.3% | 16.2% | | **Enterprise** | 2.7% | 3.6% | ### By Industry #### CallTools - **Real Estate:** 47.9% - **Financial Services:** 11.3% - **Construction:** 4.2% - **Marketing and Advertising:** 4.2% - **Consulting:** 2.8% - **Telecommunications:** 2.8% - **Consumer Services:** 2.8% - **Outsourcing/Offshoring:** 2.8% - **Education Management:** 2.8% - **Accounting:** 1.4% - **Other:** 16.9% #### PhoneBurner - **Financial Services:** 15.8% - **Insurance:** 15.1% - **Real Estate:** 9.9% - **Marketing and Advertising:** 8.1% - **Information Technology and Services:** 6.3% - **Computer Software:** 4.4% - **Banking:** 3.3% - **Staffing and Recruiting:** 2.9% - **Telecommunications:** 1.8% - **Construction:** 1.8% - **Other:** 30.5% --- ## Alternatives ### Alternatives to CallTools - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews) - [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1588 reviews) - [Readymode](https://www.g2.com/products/readymode/reviews) — 4.6/5 stars (196 reviews) ### Alternatives to PhoneBurner - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews) - [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (800 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews) - [Koncert](https://www.g2.com/products/koncert/reviews) — 4.6/5 stars (396 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1588 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews) --- ## Top Discussions ### CallTools No discussions available for this product. ### PhoneBurner - Title: [What is a PhoneBurner?](https://www.g2.com/discussions/what-is-a-phoneburner) — 2 comments > **Top comment:** "Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill..." - Title: [How long is PhoneBurner free trial?](https://www.g2.com/discussions/how-long-is-phoneburner-free-trial) — 1 comment > **Top comment:** "Unlimited # of Days. Limited to 60 minutes of call time. " - Title: [How do you stop calls from breaking up?](https://www.g2.com/discussions/how-do-you-stop-calls-from-breaking-up) — 1 comment, 1 upvote > **Top comment:** "I've found it really depends on your internet speed. Sometimes by closing everything down and restarting your network, it corrects itself." - Title: [What kind of reporting does PhoneBurner offer?](https://www.g2.com/discussions/what-kind-of-reporting-does-phoneburner-offer) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "PhoneBurner features a robust, custom reporting engine. Build reports on-the-fly, or have them conveniently emailed to you. Promote transparency and..." - Title: [Does PhoneBurner have 1-click voicemails?](https://www.g2.com/discussions/does-phoneburner-have-1-click-voicemails) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes. Pre-record as many voicemails as you want. As soon as you know you've reached voicemail you click a button (no need to wait for the beep). PhoneBurner..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calltools-vs-phoneburner)