Compare CallTools and PhoneBurner 
At a Glance
Market Segments
Small-Business (83.6% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
Contact Us 1 Seats Per Month
Free Trial Per Month
CallTools
Star Rating
(74)4.8 out of 5
Market Segments
Small-Business (83.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats Per Month
Free Trial is available
Learn more about CallToolsPhoneBurner
Star Rating
(283)4.7 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that PhoneBurner excels in its user-friendly interface, allowing for minimal clicks to get to the next dial. Users appreciate the customizable folders and rules based on call dispositions, which help in organizing follow-ups efficiently.
- Users say that CallTools shines in its quick implementation and onboarding process. Many have highlighted the top-notch service and prompt support, making it easy to get started and access all features without hassle.
- Reviewers mention that PhoneBurner offers exceptional support during onboarding, with users praising the detailed guidance provided by their support team. One user specifically noted the meticulous approach of their onboarding specialist, which ensured a smooth transition.
- According to verified reviews, CallTools is recognized for its detailed reporting tools, which users find particularly helpful for generating end-of-day reports and tracking activities. This feature is a significant advantage for teams focused on performance metrics.
- G2 reviewers highlight that while PhoneBurner has a strong overall satisfaction score, it faces challenges in predictive dialing compared to CallTools, which received perfect ratings in that area. This could be a deciding factor for users who prioritize advanced dialing features.
- Users report that both platforms offer solid ease of use, but PhoneBurner edges out slightly with its intuitive setup process. However, CallTools is noted for its responsive support team, which can be a crucial factor for users needing immediate assistance.
Pricing
Entry-Level Pricing
CallTools
CallTools Power Contact Center
Contact Us
1 Seats Per Month
Leverage the full suite of powerful and easy-to-use features of the CallTools Power Contact Center Platform, now with Unlimited Inbound and Outbound Minutes.
- Auto Dialer
- Predictive Dialer
- Power Dialer
PhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
Free Trial
CallTools
Free Trial is available
PhoneBurner
Free Trial is available
Ratings
Meets Requirements
9.5
51
9.4
238
Ease of Use
9.3
50
9.3
241
Ease of Setup
9.0
40
9.1
137
Ease of Admin
9.2
34
9.2
92
Quality of Support
9.7
50
9.6
240
Has the product been a good partner in doing business?
9.6
35
9.6
88
Product Direction (% positive)
9.5
48
9.4
227
Features by Category
Dialing Options
9.4
30
|
Verified
9.3
162
|
Verified
9.6
29
|
Verified
9.3
145
|
Verified
10.0
6
7.1
7
Agent Tools
9.4
29
|
Verified
8.2
92
9.3
30
|
Verified
8.9
137
|
Verified
9.3
31
|
Verified
9.3
139
|
Verified
Automation
9.2
29
|
Verified
Feature Not Available
9.1
29
|
Verified
8.2
97
|
Verified
9.4
31
|
Verified
8.9
119
Agentic AI - Auto Dialer
Not enough data
7.5
8
Not enough data
9.2
10
AI Capabilities - Auto Dialer
Not enough data
8.6
6
10.0
5
9.7
6
Not enough data
6.7
6
Channels
9.9
19
|
Verified
Not enough data
7.7
13
Not enough data
8.5
13
Not enough data
8.3
15
|
Verified
Not enough data
8.2
14
Not enough data
Generative AI
6.4
7
Not enough data
Functions
8.8
18
|
Verified
Not enough data
9.1
18
Not enough data
9.1
18
|
Verified
Not enough data
Feature Not Available
Not enough data
9.9
17
|
Verified
Not enough data
9.3
16
|
Verified
Not enough data
9.2
16
|
Verified
Not enough data
9.1
13
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.2
18
|
Verified
Not enough data
9.4
18
|
Verified
Not enough data
9.6
19
|
Verified
Not enough data
9.3
16
|
Verified
Not enough data
9.3
14
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Feature Not Available
Not enough data
8.8
42
Not enough data
9.0
41
Customizations
Not enough data
9.4
48
Not enough data
9.1
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
52
Generative AI
Not enough data
Feature Not Available
Agentic AI - Outbound Call Tracking
Not enough data
8.9
6
Not enough data
8.9
6
Calling
10.0
5
9.1
116
10.0
5
8.8
103
Not enough data
9.2
117
Not enough data
9.4
96
10.0
5
9.5
10
Contacts
Not enough data
9.4
128
Not enough data
9.1
119
Not enough data
9.2
119
Insights
Not enough data
9.4
132
Not enough data
9.5
133
Not enough data
9.6
131
Not enough data
9.1
123
Not enough data
9.1
124
Not enough data
8.6
6
Categories
Categories
Shared Categories
CallTools and PhoneBurner are categorized as Outbound Call Tracking and Auto Dialer
Reviews
Reviewers' Company Size
CallTools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
48.6%
Financial Services
10.0%
Construction
4.3%
Marketing and Advertising
4.3%
Consulting
2.9%
Other
30.0%
Financial Services
15.8%
Insurance
15.1%
Real Estate
9.9%
Marketing and Advertising
8.1%
Information Technology and Services
6.3%
Other
44.9%
Alternatives
Discussions
CallTools has no discussions with answers
What is a PhoneBurner?
2 Comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How long is PhoneBurner free trial?
1 Comment
AB
Unlimited # of Days. Limited to 60 minutes of call time. Read more
How do you stop calls from breaking up?
1 Comment
AM
I've found it really depends on your internet speed. Sometimes by closing everything down and restarting your network, it corrects itself.Read more
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