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Compare CallTools and PhoneBurner 
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At a Glance
Market Segments
Small-Business (84.6% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
Contact Us 1 Seats Per Month
Free Trial Per Month
CallTools
Star Rating
(67)4.8 out of 5
Market Segments
Small-Business (84.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seats Per Month
Learn more about CallToolsPhoneBurner
Star Rating
(271)4.7 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PhoneBurner excels in its call recording feature, scoring 9.3, which allows for easy review and training purposes. In contrast, CallTools has a slightly lower score of 9.2, indicating that while it offers call recording, users feel PhoneBurner provides a more robust experience.
- Reviewers mention that CallTools shines in callback scheduling, achieving a score of 9.4 compared to PhoneBurner's 9.0. This feature is particularly appreciated for its user-friendly interface, making it easier for agents to manage follow-up calls effectively.
- G2 users highlight the superior quality of support from both products, with PhoneBurner scoring 9.6 and CallTools at 9.7. However, users on G2 note that CallTools' support is slightly more responsive, which can be crucial for businesses needing immediate assistance.
- Users say that both platforms offer strong dialing options, but CallTools edges out with a higher score in progressive dialing (9.6) compared to PhoneBurner's 9.4. Reviewers appreciate the efficiency of CallTools' dialing system, which helps increase agent productivity.
- Reviewers mention that PhoneBurner has a more comprehensive email platform integration feature, scoring 9.3, which allows for seamless communication with prospects. CallTools, while effective, scores slightly lower at 8.6, indicating that users find PhoneBurner's integration more intuitive and effective.
- Users report that both products provide good analytics, but PhoneBurner’s score of 9.3 for open rates is higher than CallTools' 8.8. This suggests that PhoneBurner may offer better insights into email engagement, which is vital for sales teams looking to optimize their outreach strategies.
Pricing
Entry-Level Pricing
CallTools
CallTools Power Contact Center
Contact Us
1 Seats Per Month
Leverage the full suite of powerful and easy-to-use features of the CallTools Power Contact Center Platform, now with Unlimited Inbound and Outbound Minutes.
- Auto Dialer
- Predictive Dialer
- Power Dialer
PhoneBurner
Free Trial
Free Trial
Per Month
Truly free trial, no credit card needed:
- Full-featured free trial
Free Trial
CallTools
No trial information availablePhoneBurner
Free Trial is available
Ratings
Meets Requirements
9.5
46
9.4
231
Ease of Use
9.3
45
9.3
234
Ease of Setup
8.9
35
9.1
130
Ease of Admin
9.1
30
9.1
87
Quality of Support
9.8
45
9.6
233
Has the product been a good partner in doing business?
9.5
31
9.6
84
Product Direction (% positive)
9.5
43
9.4
220
Features by Category
Dialing Options
9.4
29
|
Verified
9.3
161
|
Verified
9.6
28
|
Verified
9.3
145
|
Verified
10.0
5
7.1
7
Agent Tools
9.4
28
|
Verified
8.2
92
9.3
29
|
Verified
8.9
136
|
Verified
9.3
30
|
Verified
9.3
138
|
Verified
Automation
9.2
28
|
Verified
Feature Not Available
9.1
28
|
Verified
8.2
97
|
Verified
9.3
30
|
Verified
8.9
119
Agentic AI - Auto Dialer
Not enough data
7.5
8
Not enough data
9.0
8
AI Capabilities - Auto Dialer
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
6.7
6
Channels
9.9
15
|
Verified
Not enough data
7.5
12
Not enough data
8.3
12
Not enough data
8.3
15
|
Verified
Not enough data
8.1
13
Not enough data
Generative AI
6.4
7
Not enough data
Functions
8.7
17
|
Verified
Not enough data
9.0
17
Not enough data
9.0
16
|
Verified
Not enough data
Feature Not Available
Not enough data
9.9
14
|
Verified
Not enough data
9.2
15
|
Verified
Not enough data
9.1
15
|
Verified
Not enough data
9.0
12
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
17
|
Verified
Not enough data
9.4
17
|
Verified
Not enough data
9.5
17
|
Verified
Not enough data
9.2
15
|
Verified
Not enough data
9.2
13
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Feature Not Available
Not enough data
8.8
42
Not enough data
9.0
41
Customizations
Not enough data
9.4
48
Not enough data
9.1
29
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
52
Generative AI
Not enough data
Feature Not Available
Agentic AI - Outbound Call Tracking
Not enough data
8.9
6
Not enough data
8.9
6
Calling
Not enough data
9.1
115
Not enough data
8.8
103
Not enough data
9.2
116
Not enough data
9.4
95
10.0
5
10.0
7
Contacts
Not enough data
9.4
128
Not enough data
9.1
119
Not enough data
9.2
119
Insights
Not enough data
9.4
131
Not enough data
9.5
132
Not enough data
9.6
131
Not enough data
9.1
123
Not enough data
9.1
123
Not enough data
8.6
6
Categories
Categories
Shared Categories
CallTools and PhoneBurner are categorized as Outbound Call Tracking and Auto Dialer
Reviews
Reviewers' Company Size
CallTools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PhoneBurner
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
52.3%
Financial Services
7.7%
Marketing and Advertising
4.6%
Construction
4.6%
Consulting
3.1%
Other
27.7%
Financial Services
15.8%
Insurance
15.1%
Real Estate
10.2%
Marketing and Advertising
7.9%
Information Technology and Services
6.4%
Other
44.5%
Alternatives
Discussions
CallTools has no discussions with answers
What is a PhoneBurner?
2 Comments
RL
Amazing sales tool for crushing dials. Set up is easy, customer service is amazing, and if your sale is worth enough bc a 200.00 per month phoneburner bill...Read more
How does PhoneBurner improve sales call productivity?
1 Comment
LD
By allowing you to upload all your contacts into the program. It allows you to make dials consistently and effectively. Read more
How does PhoneBurner differ from other dialers?
1 Comment
Official Response from PhoneBurner
PhoneBurner is 100% delay free. Unlike auto and predictive dialers, there's no awkward or off-putting pause. Conversations start naturally and contacts won't...Read more
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