OnScript AI Reviews & Product Details

OnScript AI: The All-in-One Platform All features are included in our platform (OnStarter and up). No add-on fees. No per-seat licenses. Pillar 1: Automated Quality & Compliance The complete suite to score 100% of interactions and ensure compliance. • Automated Scorecards: A comprehensive call scoring and evaluation system, fully automated. • Compliance Shield: Monitor 100% of calls for compliance scripts, violations, and required disclosures. o Immediate Alerting: Because our AI understands tone and intent, it can trigger immediate alerts for compliance issues, incorrect information, or potential complaints, letting you protect your business in real-time. • PII and/or PHI Redaction: Automatically find and redact sensitive PII (for PCI) and/or PHI (for HIPAA). o Our Advantage: Unlike tools that fully redact transcripts (making them useless), we can selectively redact only PHI, letting you maintain PII for customer tracking and analysis. • Data Validation: Real-time data validation and compliance checking during the call. Pillar 2: Agent Performance & Coaching Tools to make agents and managers more effective, all in one place. • Conversational Coaching: AI-powered insights to identify coachable moments. We go beyond "did they say the words" and coach on how they said it—flagging sarcasm, dismissive or rushed tones, and coaching for true empathy. • Agent Trend Analysis: Track agent performance trends over time with powerful, actionable dashboards. • Shareable Reporting & Links: Instantly share performance reports in a presentable format to anyone with a secure link. (Also exportable, available in-app, or sent to your system via webhook). • Daily Digest Reports: Comprehensive daily performance summaries delivered to your inbox. Pillar 3: Deep Conversation Intelligence The true LLM-powered analytics that drive business decisions. • Disposition & Intent: Automated call categorization and a deep understanding of why the customer is calling. • Sentiment & Vocalytics: Real-time sentiment analysis, tone, and advanced voice analytics. • Key Fact Extraction: Automatically extract key facts, information, and call summaries. • Webhook & API Automation: Seamlessly integrate OnScript data into your CRM or other tools, and automatically post facts and summaries back to your customer database to reduce after-call work. Enterprise-Grade Trust & Security • Certifications: SOC 1, SOC 2, and ISO 27001 • Compliance: HIPAA and PCI compliant