# Top 10 CallTools Alternatives & Competitors **Average Rating:** 4.8/5 **Total Number of Reviews:** 76 If you are considering CallTools, you may also want to investigate similar alternatives or competitors to find the best solution. Contact Center Software is a widely used technology, and many people are seeking reliable, secure software solutions with web chat, session recording, and session summary notes. Other important factors to consider when researching alternatives to CallTools include features and calls. The best overall CallTools alternative is Kixie PowerCall & SMS. Other similar apps like CallTools are PhoneBurner, Talkdesk, CloudTalk, and JustCall. CallTools alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to CallTools - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Readymode](https://www.g2.com/products/readymode/reviews) - [CallRail](https://www.g2.com/products/callrail/reviews) - [Aloware](https://www.g2.com/products/aloware/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) ## Top 10 Alternatives to CallTools Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how CallTools stacks up to the competition, check reviews from current & previous users in industries like Real Estate, Marketing and Advertising, and Consumer Services, and find the best product for your business. ### 1. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) By Kixie **Average Rating:** 4.8/5 **Total Reviews:** 865 Kixie is a powerful revenue communications platform built to elevate your team’s calling and texting game. With AI-driven automation, it streamlines outreach, boosts efficiency, and fuels real revenue growth—without losing the human touch. Reviewers say compared to CallTools, Kixie PowerCall & SMS is: - Slower to reach roi - More expensive - Easier to set up Categories in common with CallTools: [Contact Center](https://www.g2.com/categories/contact-center), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Auto Dialer](https://www.g2.com/categories/auto-dialer) **Compare:** [CallTools vs Kixie PowerCall & SMS](https://www.g2.com/compare/calltools-vs-kixie-powercall-sms) **Compare Kixie PowerCall & SMS with other alternatives:** - [Kixie PowerCall & SMS vs PhoneBurner](https://www.g2.com/compare/kixie-powercall-sms-vs-phoneburner) - [Kixie PowerCall & SMS vs Talkdesk](https://www.g2.com/compare/kixie-powercall-sms-vs-talkdesk) - [Kixie PowerCall & SMS vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs Readymode](https://www.g2.com/compare/kixie-powercall-sms-vs-readymode) - [Kixie PowerCall & SMS vs CallRail](https://www.g2.com/compare/callrail-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs Aloware](https://www.g2.com/compare/aloware-vs-kixie-powercall-sms) - [Kixie PowerCall & SMS vs RingEX](https://www.g2.com/compare/kixie-powercall-sms-vs-ringex) ### 2. [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) By PhoneBurner, Inc. **Average Rating:** 4.7/5 **Total Reviews:** 287 We built sales professionals a better dialing system. Reviewers say compared to CallTools, PhoneBurner is: - More expensive - Slower to reach roi - Easier to set up Categories in common with CallTools: [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Auto Dialer](https://www.g2.com/categories/auto-dialer) **Compare:** [CallTools vs PhoneBurner](https://www.g2.com/compare/calltools-vs-phoneburner) **Compare PhoneBurner with other alternatives:** - [PhoneBurner vs Kixie PowerCall & SMS](https://www.g2.com/compare/kixie-powercall-sms-vs-phoneburner) - [PhoneBurner vs Talkdesk](https://www.g2.com/compare/phoneburner-vs-talkdesk) - [PhoneBurner vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-phoneburner) - [PhoneBurner vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-phoneburner) - [PhoneBurner vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-phoneburner) - [PhoneBurner vs Readymode](https://www.g2.com/compare/phoneburner-vs-readymode) - [PhoneBurner vs CallRail](https://www.g2.com/compare/callrail-vs-phoneburner) - [PhoneBurner vs Aloware](https://www.g2.com/compare/aloware-vs-phoneburner) - [PhoneBurner vs RingEX](https://www.g2.com/compare/phoneburner-vs-ringex) ### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,509 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to CallTools, Talkdesk is: - Slower to reach roi - More expensive Categories in common with CallTools: [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Auto Dialer](https://www.g2.com/categories/auto-dialer) **Compare:** [CallTools vs Talkdesk](https://www.g2.com/compare/calltools-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Kixie PowerCall & SMS](https://www.g2.com/compare/kixie-powercall-sms-vs-talkdesk) - [Talkdesk vs PhoneBurner](https://www.g2.com/compare/phoneburner-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs Readymode](https://www.g2.com/compare/readymode-vs-talkdesk) - [Talkdesk vs CallRail](https://www.g2.com/compare/callrail-vs-talkdesk) - [Talkdesk vs Aloware](https://www.g2.com/compare/aloware-vs-talkdesk) - [Talkdesk vs RingEX](https://www.g2.com/compare/ringex-vs-talkdesk) ### 4. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,844 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to CallTools, CloudTalk is: - Slower to reach roi - More expensive Categories in common with CallTools: [Contact Center](https://www.g2.com/categories/contact-center), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Auto Dialer](https://www.g2.com/categories/auto-dialer) **Compare:** [CallTools vs CloudTalk](https://www.g2.com/compare/calltools-vs-cloudtalk) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Kixie PowerCall & SMS](https://www.g2.com/compare/cloudtalk-vs-kixie-powercall-sms) - [CloudTalk vs PhoneBurner](https://www.g2.com/compare/cloudtalk-vs-phoneburner) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [CloudTalk vs Readymode](https://www.g2.com/compare/cloudtalk-vs-readymode) - [CloudTalk vs CallRail](https://www.g2.com/compare/callrail-vs-cloudtalk) - [CloudTalk vs Aloware](https://www.g2.com/compare/aloware-vs-cloudtalk) - [CloudTalk vs RingEX](https://www.g2.com/compare/cloudtalk-vs-ringex) ### 5. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,387 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Reviewers say compared to CallTools, JustCall is: - Slower to reach roi - More expensive Categories in common with CallTools: [Contact Center](https://www.g2.com/categories/contact-center), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Auto Dialer](https://www.g2.com/categories/auto-dialer) **Compare:** [CallTools vs JustCall](https://www.g2.com/compare/calltools-vs-saas-labs-justcall) **Compare JustCall with other alternatives:** - [JustCall vs Kixie PowerCall & SMS](https://www.g2.com/compare/saas-labs-justcall-vs-kixie-powercall-sms) - [JustCall vs PhoneBurner](https://www.g2.com/compare/saas-labs-justcall-vs-phoneburner) - [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [JustCall vs Readymode](https://www.g2.com/compare/saas-labs-justcall-vs-readymode) - [JustCall vs CallRail](https://www.g2.com/compare/callrail-vs-saas-labs-justcall) - [JustCall vs Aloware](https://www.g2.com/compare/aloware-vs-saas-labs-justcall) - [JustCall vs RingEX](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) ### 6. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 617 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to CallTools, Five9 Intelligent Cloud Contact Center Platform is: - Slower to reach roi - More expensive Categories in common with CallTools: [Contact Center](https://www.g2.com/categories/contact-center), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Auto Dialer](https://www.g2.com/categories/auto-dialer) **Compare:** [CallTools vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/calltools-vs-five9-intelligent-cloud-contact-center-platform) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs Kixie PowerCall & SMS](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-kixie-powercall-sms) - [Five9 Intelligent Cloud Contact Center Platform vs PhoneBurner](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-phoneburner) - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs JustCall](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [Five9 Intelligent Cloud Contact Center Platform vs Readymode](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-readymode) - [Five9 Intelligent Cloud Contact Center Platform vs CallRail](https://www.g2.com/compare/callrail-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Aloware](https://www.g2.com/compare/aloware-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs RingEX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) ### 7. [Readymode](https://www.g2.com/products/readymode/reviews) By Readymode **Average Rating:** 4.6/5 **Total Reviews:** 197 Readymode (formerly Xencall) is a cloud-based outbound customer engagement platform for sales, marketing, lead generation and call center teams looking to engage smarter and connect more. Our all-in-one platform is designed for businesses that want to maximize productivity and scale affordably. With firsthand experience navigating the call center industry’s challenges, our founder and CEO, couldn’t find a solution that combined an efficient dialer with a CRM that actually worked. So he built what he and the industry needed – predictive dialing software with speed, agile reporting, and a fully integrated CRM. Our calling solutions include advanced features like built-in compliance tools, caller ID reputation monitoring, call cadencing and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. Readymode is at the core of the conversation and the leading choice for customer outreach. Reviewers say compared to CallTools, Readymode is: - Slower to reach roi - More expensive Categories in common with CallTools: [Contact Center](https://www.g2.com/categories/contact-center), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Auto Dialer](https://www.g2.com/categories/auto-dialer) **Compare:** [CallTools vs Readymode](https://www.g2.com/compare/calltools-vs-readymode) **Compare Readymode with other alternatives:** - [Readymode vs Kixie PowerCall & SMS](https://www.g2.com/compare/kixie-powercall-sms-vs-readymode) - [Readymode vs PhoneBurner](https://www.g2.com/compare/phoneburner-vs-readymode) - [Readymode vs Talkdesk](https://www.g2.com/compare/readymode-vs-talkdesk) - [Readymode vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-readymode) - [Readymode vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-readymode) - [Readymode vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-readymode) - [Readymode vs CallRail](https://www.g2.com/compare/callrail-vs-readymode) - [Readymode vs Aloware](https://www.g2.com/compare/aloware-vs-readymode) - [Readymode vs RingEX](https://www.g2.com/compare/readymode-vs-ringex) ### 8. [CallRail](https://www.g2.com/products/callrail/reviews) By CallRail **Average Rating:** 4.5/5 **Total Reviews:** 1,717 CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing. Reviewers say compared to CallTools, CallRail is: - Slower to reach roi - More expensive Categories in common with CallTools: [Contact Center](https://www.g2.com/categories/contact-center), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking) **Compare:** [CallTools vs CallRail](https://www.g2.com/compare/callrail-vs-calltools) **Compare CallRail with other alternatives:** - [CallRail vs Kixie PowerCall & SMS](https://www.g2.com/compare/callrail-vs-kixie-powercall-sms) - [CallRail vs PhoneBurner](https://www.g2.com/compare/callrail-vs-phoneburner) - [CallRail vs Talkdesk](https://www.g2.com/compare/callrail-vs-talkdesk) - [CallRail vs CloudTalk](https://www.g2.com/compare/callrail-vs-cloudtalk) - [CallRail vs JustCall](https://www.g2.com/compare/callrail-vs-saas-labs-justcall) - [CallRail vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/callrail-vs-five9-intelligent-cloud-contact-center-platform) - [CallRail vs Readymode](https://www.g2.com/compare/callrail-vs-readymode) - [CallRail vs Aloware](https://www.g2.com/compare/aloware-vs-callrail) - [CallRail vs RingEX](https://www.g2.com/compare/callrail-vs-ringex) ### 9. [Aloware](https://www.g2.com/products/aloware/reviews) By Aloware **Average Rating:** 4.1/5 **Total Reviews:** 827 Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy. Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient. Reviewers say compared to CallTools, Aloware is: - Slower to reach roi - More expensive Categories in common with CallTools: [Contact Center](https://www.g2.com/categories/contact-center), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Auto Dialer](https://www.g2.com/categories/auto-dialer) **Compare:** [CallTools vs Aloware](https://www.g2.com/compare/aloware-vs-calltools) **Compare Aloware with other alternatives:** - [Aloware vs Kixie PowerCall & SMS](https://www.g2.com/compare/aloware-vs-kixie-powercall-sms) - [Aloware vs PhoneBurner](https://www.g2.com/compare/aloware-vs-phoneburner) - [Aloware vs Talkdesk](https://www.g2.com/compare/aloware-vs-talkdesk) - [Aloware vs CloudTalk](https://www.g2.com/compare/aloware-vs-cloudtalk) - [Aloware vs JustCall](https://www.g2.com/compare/aloware-vs-saas-labs-justcall) - [Aloware vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aloware-vs-five9-intelligent-cloud-contact-center-platform) - [Aloware vs Readymode](https://www.g2.com/compare/aloware-vs-readymode) - [Aloware vs CallRail](https://www.g2.com/compare/aloware-vs-callrail) - [Aloware vs RingEX](https://www.g2.com/compare/aloware-vs-ringex) ### 10. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,398 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to CallTools, RingEX is: - Slower to reach roi - More expensive Categories in common with CallTools: [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [CallTools vs RingEX](https://www.g2.com/compare/calltools-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs Kixie PowerCall & SMS](https://www.g2.com/compare/kixie-powercall-sms-vs-ringex) - [RingEX vs PhoneBurner](https://www.g2.com/compare/phoneburner-vs-ringex) - [RingEX vs Talkdesk](https://www.g2.com/compare/ringex-vs-talkdesk) - [RingEX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringex) - [RingEX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [RingEX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) - [RingEX vs Readymode](https://www.g2.com/compare/readymode-vs-ringex) - [RingEX vs CallRail](https://www.g2.com/compare/callrail-vs-ringex) - [RingEX vs Aloware](https://www.g2.com/compare/aloware-vs-ringex) --- ## CallTools Alternatives FAQs ### What are the best alternatives to CallTools? The best alternatives to CallTools according to G2 user reviews and ratings include [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) (4.8/5 stars with 865 reviews), [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) (4.7/5 stars with 285 reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 stars with 2505 reviews), [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) (4.4/5 stars with 1841 reviews), and [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) (4.3/5 stars with 2385 reviews). These alternatives are highly rated for ease of use, customer support, and feature sets that enhance productivity and communication efficiency. ### Which Contact Center tools do reviewers recommend instead of CallTools? Reviewers consistently recommend [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) for its seamless CRM integrations, AI-driven automation, and features like ConnectionBoost that improve call connection rates. [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) is praised for its user-friendly interface, efficient dialing system, and excellent customer support, making it a top choice for maximizing live conversations. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) is favored for its AI-powered automation, intelligent call routing, and comprehensive contact center capabilities that improve customer experience. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) is recommended for its reliability, call quality, and strong CRM integrations, especially for SMB growth. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) is highlighted for its all-in-one communication platform with AI-powered insights, ease of use, and extensive integrations. These tools are preferred over CallTools for their advanced features, scalability, and superior user experiences as reflected in G2 reviews. ### How does CallTools compare to Kixie PowerCall & SMS? According to G2 data, both [CallTools](https://www.g2.com/products/calltools/reviews) and [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) hold an identical average rating of 4.8 out of 5. CallTools has 76 total reviews, while Kixie PowerCall & SMS has a significantly larger sample size with 865 reviews. Dimension scores show CallTools leads in Better at Meeting Requirements (9.6 vs 9.3, a 0.3-point difference), Better at Support (9.7 vs 9.6, 0.1-point difference), Easier to Do Business With (9.6 vs 9.2, 0.4-point difference), Easier to Admin (9.2 vs 9.1, 0.1-point difference), and Easier to Set Up (9.0 vs 9.2, 0.2-point advantage to Kixie). Both products tie in More Usable (9.3 each). Kixie PowerCall & SMS uniquely offers Speech Analytics features not available in CallTools. User sentiment highlights CallTools' strengths in customer support (9 mentions), ease of use (8 mentions), and helpfulness (6 mentions). Kixie excels with 56 mentions of ease of use, 55 of helpfulness, 53 of customer support, 38 of time-saving, and 34 of automation. Kixie also benefits from extensive CRM integration and SMS capabilities, praised in 24 and 15 mentions respectively. CallTools is noted for robust call recording and live filtering features enhancing call management and efficiency. Overall, CallTools is favored for support quality and meeting requirements, while Kixie is recognized for automation, CRM integration, and SMS functionality, supported by a broader user base and additional speech analytics. ### Why do users choose Kixie PowerCall & SMS over CallTools? Users choose [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) over CallTools primarily for its comprehensive automation capabilities and seamless CRM integration, which are highlighted in 34 and 24 user mentions respectively. Kixie's SMS integration, praised in 15 mentions, allows users to manage calls and texts within a single platform, boosting outreach efficiency. The platform's power dialer and local presence dialing features significantly increase connection rates and call volume, as noted in multiple reviews. Kixie also offers unique Speech Analytics features not found in CallTools, providing advanced insights into call interactions. Kixie's extensive feature set, including voicemail drop and SMS templates, combined with a large, satisfied user base of 865 reviewers, make it a preferred choice for teams seeking scalable, integrated communication solutions. Additionally, Kixie's customer support is frequently described as responsive and helpful, contributing to user preference despite some interface and technical challenges. ### What features do alternatives offer that CallTools does not? Alternatives to CallTools offer several features not available natively in CallTools, including Speech Analytics (available in Kixie PowerCall & SMS, Talkdesk, CloudTalk, JustCall, Five9 Intelligent Cloud Contact Center Platform, CallRail, Aloware, and RingEX), Instant Messaging (offered by CloudTalk, JustCall, Aloware, and RingEX), Screen Sharing (available in CloudTalk and RingEX), and Video Calls (provided by CloudTalk, JustCall, Aloware, and RingEX). ## Explore Articles - [Top tools for tracking container performance](https://www.g2.com/discussions/top-tools-for-tracking-container-performance) - [How does SolarWinds Database Observability perform in terms of analytics depth and total cost of ownership?](https://www.g2.com/discussions/how-does-solarwinds-database-observability-perform-in-terms-of-analytics-depth-and-total-cost-of-ownership) - [Best software for purchase order management](https://www.g2.com/discussions/best-software-for-purchase-order-management) - [Best service for data analytics in tech firms](https://www.g2.com/discussions/best-service-for-data-analytics-in-tech-firms) - [Which incident response platform offers the fastest containment capabilities?](https://www.g2.com/discussions/which-incident-response-platform-offers-the-fastest-containment-capabilities) - [Digital Marketing Services in London](https://www.g2.com/categories/digital-marketing/locations/greater-london-england-gb) ## Spotlight Categories - [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam) - [Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure) - [Loyalty Management Software](https://www.g2.com/categories/loyalty-management)