--- title: CallTools Reviews meta_title: 'CallTools Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 76 reviews by the users' company size, role or industry to find out how CallTools works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 76 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CallTools Reviews **Vendor:** Call Tools **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.8/5.0 **Total Reviews:** 76 ## About CallTools CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowing agents to focus on conversations rather than manual dialing, thereby increasing productivity and optimizing call volume. By utilizing advanced algorithms, the predictive dialer anticipates when agents will be available to take calls, ensuring that they are connected to prospects at the right time. This solution is particularly beneficial for call centers, sales teams, and any organization that relies on high-volume outbound communication. The target audience includes business owners and managers who seek to maximize their team's efficiency and improve overall operational performance. Specific use cases range from telemarketing campaigns to customer follow-ups, where timely and effective communication is crucial for success. Key features of the CallTools.com Predictive Dialer include its ability to handle multiple lines simultaneously, real-time analytics, and seamless integration with customer relationship management (CRM) systems. The predictive dialing technology minimizes downtime by reducing the time agents spend waiting between calls. Additionally, the software offers customizable settings that allow users to adjust dialing modes based on their specific needs, ensuring that the solution can adapt to various business environments. One of the standout benefits of this predictive dialer is its commitment to customer support. CallTools.com prides itself on providing in-house assistance, ensuring that users can receive prompt help when needed. This level of support not only helps in troubleshooting issues but also fosters a sense of partnership between the service provider and its clients. By prioritizing user experience and operational efficiency, CallTools.com enables businesses to make the most of their time and resources. Overall, the CallTools.com Predictive Dialer stands out in the telecommunications software category by combining sophisticated technology with dedicated customer service. Now with unlimited minutes, both inbound and outbound. It empowers businesses to streamline their outbound calling processes, ultimately leading to improved engagement with prospects and higher conversion rates. This solution is designed for those who recognize the value of their time and seek to enhance their communication strategies effectively. ## CallTools Pros & Cons **What users like:** - Users commend the **top-notch customer support** of CallTools for its promptness and helpfulness during onboarding. (11 reviews) - Users praise the **ease of use** of CallTools, enabling quick setup and efficient dialing without extensive training. (9 reviews) - Users appreciate the **prompt and knowledgeable support** of CallTools, enhancing their overall experience and productivity. (8 reviews) - Users value the **fast and intuitive features** of CallTools, enhancing productivity and simplifying high-volume calling tasks. (4 reviews) - Users praise CallTools for its **intuitive design** , enabling quick setup and efficient dialing for increased productivity. (4 reviews) - Users find the **call recording tools** invaluable for quickly accessing recordings and simplifying their workflows. (3 reviews) - Users highlight the **easy integration** of CallTools, making setup and training a hassle-free experience for teams. (3 reviews) - Users commend the **easy setup** process with CallTools, appreciating the immediate and supportive tech assistance provided. (3 reviews) - Efficiency (3 reviews) - Power Dialer (3 reviews) **What users dislike:** - Users note that while CallTools is effective, the service is **expensive** , making it a significant investment. (3 reviews) - Users find the **learning curve overwhelming** , especially during early stages, despite helpful onboarding for non-tech savvy individuals. (3 reviews) - Users note the **high cost** of CallTools, but believe it’s worth the investment for quality performance. (2 reviews) - Users find the **onboarding process complex** , sometimes wasting time but beneficial for less tech-savvy individuals. (1 reviews) - Users find the **dialer limitations** frustrating due to delays between calls, impacting their efficiency. (1 reviews) - Lack of Guidance (1 reviews) - Users wish for **meeting recording capabilities** in CallTools to easily revisit discussions as they adapt to the dialer. (1 reviews) - Setup Difficulty (1 reviews) - Slow Speed (1 reviews) - Time-Consuming (1 reviews) ## CallTools Reviews ### 1. Effortless Setup and Improved Call Efficiency **Rating:** 3.5/5.0 stars **Reviewed by:** Monice L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about CallTools?** I like the fact that I can buy multiple area codes for the areas I'm working in. This is super helpful because if someone, including myself, sees a number with an unrecognized area code, they're unlikely to answer, so this could improve the pickup rate. I also appreciate the representative, Rick, who went into great detail about the features that CallTools has. One of the big ones for me is being able to integrate my CRM system, Go High Level, so I don't have to manually enter data, which is time-consuming. Another feature I like is that when I am making calls, I have the option of using Zillow or Google Maps. Lastly, I find it amazing that I can jump in on a call to guide a person, which helps with efficiency and time management. I'm also really pleased that setting it up was pretty easy. I love that I didn't have to wait to get my numbers activated, and now I can make calls and set appointments straight away. **What do you dislike about CallTools?** I think having a 24-hour support window every day would be helpful, especially if unexpected things come up or schedules get switched around. It would also be good to have access to purchase an account and hop on an onboarding call on the weekends, as I don't think this was currently available. Another area for improvement is the onboarding call itself; it felt pretty rushed. I was asking questions during the call, but it felt like the person was just playing a video and I couldn't interact easily or get answers in real-time. It would be better if the presenter was actively showing us things rather than relying on a video. **What problems is CallTools solving and how is that benefiting you?** I use CallTools for cold outreach, making my calls more efficient by avoiding inactive numbers. It saves me time by handling multiple numbers per household, speeding up my appointment setting. ### 2. Phenomenal Support—Issues Resolved in Minutes **Rating:** 4.0/5.0 stars **Reviewed by:** Brady M. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2026 **What do you like best about CallTools?** Bari has been the best support agent that I have gotten, hands down. We have been dealing with an issue regarding leads and I had called in to get support, I told him I had 15 minutes until my team came in to get this resolved and he had all of my issues fixed within 5 minutes. He's a phenomenal agent. You got a good one **What do you dislike about CallTools?** I wish there was a native salesforce integration so that we did not need to do custom development on our end **What problems is CallTools solving and how is that benefiting you?** Speed to lead with both inbound leads calling back and outbound for leads who just had their information submitted. We have had prospects ask what dialer we use when calling back in because we connect to their call so fast ### 3. Sylvester is a rockstar! **Rating:** 4.0/5.0 stars **Reviewed by:** Mark M. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about CallTools?** We are still in the very early stages using the dialer but the support has been great thus far with Sylvester. **What do you dislike about CallTools?** We are still in the very early stages using the dialer, it takes a while to get used to the features. Would be nice if there was a recording of the meeting so we can revisit it anytime. **What problems is CallTools solving and how is that benefiting you?** Pre-qualification and dialing in scale. **Official Response from Daniel Llamas:** > Hi Mark, Thank you for the review! Thanks for the great feedback! We’re glad Sylvester has been helpful and that CallTools is already making an impact for your team. We know it takes a little time to get used to all the features, and your idea about recording meetings is a solid suggestion—we’ll pass it along. Excited to keep supporting your success! ### 4. Thank You Micheal **Rating:** 4.0/5.0 stars **Reviewed by:** Brian D. | Funding Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about CallTools?** integration, script creation, customization **What do you dislike about CallTools?** The learning curve can be overwhelming sometimes until you understand it **What problems is CallTools solving and how is that benefiting you?** integration and customization **Official Response from Daniel Llamas:** > Thank for for the great review, the system is highly customizable but can be made very basic as well. This versatility allows us to cater all size clients from a small start up to medium and Enterprise. We would love to perform a complimentary account overview to ensure your account is fully optimized. Contact your account representative or customer service 7 days a week. Thank you for being a valued CallTools client! CallTools Team ### 5. It's a good product but a little buggy. **Rating:** 3.5/5.0 stars **Reviewed by:** Nichol S. | Reiki Master, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about CallTools?** I like that the software is very simple to use. **What do you dislike about CallTools?** I don't like how it drops, skips, and has fuzzy calls. **What problems is CallTools solving and how is that benefiting you?** It helps auto dial the calls. ### 6. Calltools had been a game changer and pivotal for my business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2021 **What do you like best about CallTools?** The call center like control and easy kpis. **What do you dislike about CallTools?** I wish the text messaging was easier to use. Also add in RVMs **What problems is CallTools solving and how is that benefiting you?** Ease of use for clients once you understand the esteem ### 7. CallTools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2021 **What do you like best about CallTools?** I like being able to call more than 3 numbers at a time to reach more customers. **What do you dislike about CallTools?** Appointments have to be check manually. I'd prefer to see them queued into the same campaign or a different campaign. **What problems is CallTools solving and how is that benefiting you?** I'm able to reach out to a lot more customers in a shorter amount of time using CallTools. ### 8. Web based VOIP for startup business **Rating:** 4.0/5.0 stars **Reviewed by:** Maria L. | Marketing and Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2019 **What do you like best about CallTools?** If you have 2-5 agents only and are taking a minimal number of calls, Calltools is definitely an ideal platform to use. With an easy setup with just username and password, your agent can start calling right away. It is web-based so as simple as going to the website and logging in using your username and password, you can now start taking in calls with the leads loaded by your superior. **What do you dislike about CallTools?** Since its web-based, connection depends on your internet connection. Sometimes you will encounter not being ready when you log in or can not access your microphone or an error perhaps, you just need to sign out and log back in, and it solves most errors in Calltools. **Recommendations to others considering CallTools:** If you have less than 10 Agents and would like to start right away without going through that much training, calltools is what you might want to start with as your voip and crm. **What problems is CallTools solving and how is that benefiting you?** If you are targeting specific people, it could easily narrow down your pipeline. ### 9. Best predictive dialer, best value **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about CallTools?** Best predictive dialer I found on the market - I tested other predictive dialers including Five9, Ytel, PhoneBurner, and many others and this dialer was by far the best and was less expensive than just about every other system I tested. Excellent Customer Service, Instant Setup Great sound quality We liked how easy it was to use will very little agent training required. There are too many great features to list but I will share a few that we are thrilled with. It saved me a lot of time because its easy to use he system was very user friendly, great for an non-tech guy like myself **What do you dislike about CallTools?** Can't say I have any complaints, but if i have to say something a better management when using slow Internet connection. **Recommendations to others considering CallTools:** I have worked with several dialing systems over the years and have found that call tools is one of the easiest to use. **What problems is CallTools solving and how is that benefiting you?** The software integrates with 3rd party CRMS Call recording is easy to use and allows for easy monitoring and training Cheap web based VOIP for lead calling and customer management ## CallTools Discussions - [How do I recycle lists in CallTools?](https://www.g2.com/discussions/how-do-i-recycle-lists-in-calltools) - [How do I import contacts into CallTools?](https://www.g2.com/discussions/how-do-i-import-contacts-into-calltools) - [How do you use CallTools?](https://www.g2.com/discussions/how-do-you-use-calltools) - [How much is CallTools monthly?](https://www.g2.com/discussions/how-much-is-calltools-monthly) - [View CallTools pricing details and edition comparison](https://www.g2.com/products/calltools/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A19%3A24+-0500&secure%5Bsession_id%5D=e5b8baee-79b3-41f9-9cea-e58355d66f66&secure%5Btoken%5D=96eae246ffed0e74372fb9ca273f54752d60d17705916af62423d1d493de2752&format=llm_user) ## CallTools Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Balto](https://www.g2.com/products/balto/reviews) - [boberdoo Call Routing](https://www.g2.com/products/boberdoo-call-routing/reviews) - [boberdoo Lead Distribution](https://www.g2.com/products/boberdoo-lead-distribution/reviews) - 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[Sunbase Data](https://www.g2.com/products/sunbase-data/reviews) - [TrackDrive](https://www.g2.com/products/trackdrive/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## CallTools Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Functions** - Call Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top CallTools Alternatives - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (853 reviews) - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) - 4.7/5.0 (286 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews)