Aircall Reviews & Product Details

I use Aircall extensively for phone calls, onboarding, and scheduling appointments because it works efficiently. The nice thing about Aircall is the good integration with HubSpot, which is crucial for me because it makes up a large part of my workflow and it works fantastically. With Aircall, phone numbers are highlighted, making calls faster, which significantly increases efficiency. Additionally, I really enjoy the amount of functionality Aircall offers, such as the extension and the ability to work with 'speed day'. I am also very much looking forward to the future AI functionality that Aircall will offer, as I think it will add even more value to the product. Review collected by and hosted on G2.com.

I find it inconvenient that I have to click the plus sign twice and then enter the phone number to make a call. It would be much more efficient if there were a search bar at the top of Aircall, where you could directly enter the number and call, similar to a Google search function. After all, this is the core function of the system, and it should be easier than clicking at the bottom left of the page to make a call. I suggest removing a step from this process to make it faster. Review collected by and hosted on G2.com.

Not sure what I like best yet. I still have not found the great things about it. Review collected by and hosted on G2.com.

We recently switched over to Aircall from another phone platform. It’s still very new to me, but so far, I find it a bit hard to navigate. It’s not as user-friendly as I expected, and it doesn’t seem to have everything in one place like our previous system did. You have to click through several areas to find what you’re looking for, which kind of defeats the purpose of using it. Maybe with more time and updates, it’ll become easier to use—but for now, I’m still adjusting. Review collected by and hosted on G2.com.

Impeccable quality, I highlight how easy call management has become, and the integration and implementation with our CRM, RELIABILITY AND PERFECT FUNCTIONING, I use it daily, so it is an essential tool in my work. Whenever we have had a problem, the support has been quick and effective. Review collected by and hosted on G2.com.

THE NEW VERSION, I keep using the old one because it seems much more intuitive and easy to use Review collected by and hosted on G2.com.

I appreciate Aircall for its excellent call quality, making communication with our guests clear and easy to understand. The setup process was also simple and straightforward, which I found very convenient. Their customer service stands out as well, providing a positive experience that influenced my decision to start using Aircall. Overall, these features ensure that Aircall effectively assists with our communication needs, and the outstanding call quality is a compelling reason for me to consider purchasing it again. I am very satisfied with the product, to the extent that I don't see anything that needs changing. My positive experience with Aircall is reflected in my likelihood to recommend it, which I rate as a 10 out of 10. Review collected by and hosted on G2.com.

At this moment the quality and features of Aircall is wonderful Review collected by and hosted on G2.com.

Throughout my career in the BPO industry, I've worked with various systems to handle incoming calls. Avaya, LiveAgent, Dialpad, Mitel, Zendesk, RingCentral are the ones that I remember the monst. They can fit in the good area, but they are sometimes hard to work with initially, it takes time to understand how it works correctly, how to set it up accordingly to your needs, or sometimes are even just very old stylish. But Aircall is super friendly to use. The phone setting is the easiest one so far. The call ID works perfectly 99% of the time, and it has all the necessary options right in front of you. All of this comes with a modern interface. Honestly I love it Review collected by and hosted on G2.com.

So far, I've loved the system just as it is. I cannot think of something that I dislike in this moment. The only issue that I've faced is that there seems to be a double ring with the incomming calls, but it might be a bug. Review collected by and hosted on G2.com.

I appreciate how Aircall enables me to filter contacts and personalize my interactions, making it easier to manage calls and texts using our shared number. This segmentation allows me to focus on my personal progress, which is crucial in my workflow. The ease of setup has been particularly beneficial, allowing us to seamlessly integrate Aircall into our daily operations, which is why we have consistently used it for an extended period. Additionally, I like the integration with HubSpot, which enhances my ability to make calls directly through these platforms, streamlining communication processes. Review collected by and hosted on G2.com.

I think Aircall could improve its text handling capabilities. It would be beneficial to have a filtering feature for texts similar to calls, allowing me to track missed texts without having to go through them in the same conversation thread as calls. Review collected by and hosted on G2.com.

I really value how seamlessly it integrates with CRM platforms like HubSpot. The extensive range of features and options are intuitive and user-friendly, which simplifies managing and tracking communications. I find the transcript feature particularly useful, as it eliminates the need for manual note-taking and helps save a significant amount of time. Review collected by and hosted on G2.com.

One issue is that text messages do not sync with the CRM platform our company uses. Additionally, it's not possible to send multiple test messages to a list of contacts. I also find it frustrating that I can't send ringless voice messages to contacts. Review collected by and hosted on G2.com.

I like the integration of Aircall with CRMs like HubSpot and Salesforce, which makes my workflow smoother and more efficient. I love the simplicity of Aircall and its UX/UI, which enhances my user experience by making the platform easy and intuitive to navigate. These features make me more productive compared to other software I've used in the past. Additionally, I found the initial setup of Aircall to be very easy, which saved me time and effort when onboarding to the platform. Review collected by and hosted on G2.com.

I dislike that when I leave a tag for a phone call I just made, it doesn't save until I close the call screen. If I prefer to just close the Salesforce tab in my browser instead, it doesn't get recorded, so I have to go back and tag the calls. Review collected by and hosted on G2.com.

I love how Aircall has simplified communication with my clients, transforming a previously complicated process into something simple, fast, and intuitive. I appreciate the ability to work as a team, as someone from my company can answer a chat for me when I'm not available. Additionally, the Aircall mobile app allows me to make calls and send messages even when I'm not on my computer, which is very convenient. I enjoy the cross-platform work it offers, making my experience simple and intuitive. The seamless integration with Salesforce is also a great benefit, ensuring everything works smoothly. The initial setup was very simple, making it hassle-free to start using Aircall. Overall, I find Aircall perfect and I am more than willing to recommend it to others, as evidenced by my 10 out of 10 recommendation score. Review collected by and hosted on G2.com.

nothing, everything is perfect Review collected by and hosted on G2.com.

I find Aircall extremely valuable as it transforms our VoIP communication system, being the primary mode of conversation with our clients. I particularly love that it automatically saves recordings and transcripts of all our calls, which enhances our record-keeping and tracking capabilities. The user-friendliness of Aircall is another standout feature, making it simple for anyone on the team to use without intensive training. The mobile app is a game-changer, revolutionizing how we make and receive calls by offering flexibility and accessibility, especially on the go. Furthermore, the integration with multiple systems, notably the seamless connection with HubSpot, has marked a significant improvement in how we operate, creating a noticeable before and after in efficiency and effectiveness. The ease of the initial setup and the responsive assistance we received to resolve any queries further highlight Aircall’s excellent support system. Overall, these features make Aircall incredibly multifaceted and essential to our operations. Review collected by and hosted on G2.com.

I wish they improved the Teams connection. It's a little finicky to install and use. Review collected by and hosted on G2.com.