# RetailOps Reviews **Vendor:** RetailOps **Category:** [Retail Management Software](https://www.g2.com/categories/retail-management-software) **Average Rating:** 3.7/5.0 **Total Reviews:** 13 ## About RetailOps RetailOps is a retail operations management solution. Our customers have the need for a true SaaS solution that can handle multiple sales channels and products in one, easy-to-use application. Our solutions cover everything from purchasing to reporting and even goes mobile thanks to the RetailOps mobile app. ## RetailOps Reviews ### 1. Think long and hard before considering RetailOPS. **Rating:** 0.0/5.0 stars **Reviewed by:** Sam Y. | Industrial Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about RetailOps?** There is nothing that I like about RetailOPS. I've interacted with and worked on numerous WMS, WES, and labor management systems and this is a system that I do not recommend unless you work out of a garage and have 25-50 sales a day. I believe the system is integrated heavily within all operations of my company and with that being said, I am strictly speaking about the operations side. Working in the fulfillment center, you are accustomed to the following operations: picking, packing, receiving, putaway/replenishment, and shipping. Every one of those processes is limited by RetailOPS. The core logic of their system which is based on Lots is ridiculous. The only time I've ever seen Lots being used is in medical distribution centers and food distribution centers but never in an e-commerce setting. **What do you dislike about RetailOps?** Honestly, there are too many things to dislike about RetailOPS. The system that they have created is not suitable for anything over 100 orders per day. The logic behind their system is flawed beyond comprehension in a high volume/pace/e-commerce environment. The system itself is riddled with issues. The service responses always eventually result in our company having to pay for a fix. We cannot even cut POs to vendors with the correct amount due to rounding issues with RetailOPS. Reporting and data are extremely hard to get. **Recommendations to others considering RetailOps:** If you want data extraction and if your business is growing fast, choose wisely and carefully.... **What problems is RetailOps solving and how is that benefiting you?** We use RetailOPS to pick and pack and ship orders. So with that being said it works fine. However, we have encountered issues that have been documented 2 years ago that are still outstanding and with no solutions in sight. So I guess what I've realized is that we are extremely patient and I'm not sure this benefits anyone. Mostly what I've realized is how limiting the software is. I believe the finance department is in love with this software. But from an operations standpoint, it is well below par and incapable of supporting us. What I have realized is that RetailOPS has a lot of functionality. However, most of them are half-developed, nothing really is developed and tested fully. So even if there is a function available when you start and try to use it, it doesn't really work or there are a lot of bugs in that particular function that needs to be addressed and then when you bring up the shortcomings of the functionality, you are presented with an SOW that is late and if you decide to pay, it doesn't pan out the way you want it to be. ### 2. A must have for retail business **Rating:** 3.5/5.0 stars **Reviewed by:** Fahad K. | Senior Relationship Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2022 **What do you like best about RetailOps?** Aids in planning and costs savings Adss to time saving and improving overall resource planning **What do you dislike about RetailOps?** Frequency of updates Password resets and login failures Integration with our ERP Regular updates will help alignment with internal systems **What problems is RetailOps solving and how is that benefiting you?** Resource planning, inventory management and scheduling Order tracking and fulfilment monitoring Adds to overall operational efficiency Business performance has improved ### 3. Great for ecommerce business activities **Rating:** 4.0/5.0 stars **Reviewed by:** Francis B. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about RetailOps?** RetailOps is really straight forward. It does not have unnecessary nice graphics that do nothing but look nice. The interface is clean and you find the options in a fast manner. We manage everything from entering goods, to stock management and delivery of customer orders. RetailOps is easy to learn and integrates well with our accounting software. **What do you dislike about RetailOps?** Not all Ecommerce platforms are supported, minor platforms need a customized integration which is not easy to do. Their customer service could do better when helping with such issues. **Recommendations to others considering RetailOps:** Make sure that all marketplaces you are using are supported by RetailOps in order to avoid unnecessary trouble. **What problems is RetailOps solving and how is that benefiting you?** Purchasing order, Inventory and Sales Order Management. Because it is included in one single software solution there is no lag in synching the stock level when incoming or outgoing orders are entered in the system. ### 4. Good scalability and reliability, Not great: customization, new feature development, support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about RetailOps?** The product is scalable and effective at its core functionality. It's a great first step for a business that's coming out of infancy and can get you pretty far / unlimited scale. Some aspects are easy to use like their product attributes, which allows you to seamlessly add new attributes. You can pay for any feature development you want, but it might be expensive, take a lot of time, and be very intensive time wise. Big picture, its hard to love your ERP / WMS, and they do a decent job overall. **What do you dislike about RetailOps?** Slow feature development and lack of flexibility / customizations. There are many times, especially on the WMS side, where ROPs is missing some fairly 'standard' features or abilities. Unless you want to pay a lot of money for feature development, you will wait months / years for any feature request. There is also very little visibility into the roadmap, and frequently timelines slip when we do have them. Getting data out of ROPs for reporting (into a BI tool or redshift/bigquerrie database) is very difficult...huge problem and project to tackle. Customer support: can be slow in communication and fixing bugs / making improvements. The internal team here get frustrated frequently. A handful of their underlying structure assumptions are very frustrating, particularly on the WMS side of things. For instance, ROPs uses the concept of 'lot IDs' to account for age of inventory as opposed to accounting methods (only helpful if you have perishables). This causes a lot of inefficiencies down the road and is something more enterprise WMS would laugh at. There are a few other frustrating constraints similar to this (Stickering every single ROPs product with their custom stickers as opposed ton bar codes, no Handheld Picking, etc) that are big bottlenecks and inefficient. **What problems is RetailOps solving and how is that benefiting you?** PO / Inventory mgmt pdp mgmt, wms. Scalability has been great. ### 5. Laggy but effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2019 **What do you like best about RetailOps?** I like the search feature where you can search by tags, order #, tracking, address, email address and more. Makes it easier for me to locate past orders and retrieve information from them. **What do you dislike about RetailOps?** I dislike how the top of the screen gets pushed up sometimes, making anything above the address block hidden, requiring me to refresh the page in order to see it again. I also don't like how sometimes one option under New Phone Order will not be clickable because I've just used it previously. **Recommendations to others considering RetailOps:** Use it on a newer computer because it's really laggy due to the amount in information/data it carries. **What problems is RetailOps solving and how is that benefiting you?** Keeping all information in one place. Placing and tracking orders out to influencers / PR we send to. ### 6. Great for Making Complex Processes Automated and Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary B. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2019 **What do you like best about RetailOps?** Retail Ops helped us simply our complex workflow cut down on our menial tasks. Our warehouse is more organized than ever before and we are able to fit more hats in. As a result we have fewer errors and happier customers. **What do you dislike about RetailOps?** Sometimes you have to adjust to the software instead of the software adjusting to you. **What problems is RetailOps solving and how is that benefiting you?** Multi-channel and multiple distribution center eCommerce fulfillment. More accurate shipping. ### 7. Warehouse efficiency + Data management in one **Rating:** 3.5/5.0 stars **Reviewed by:** Jacob B. | Food Service, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2017 **What do you like best about RetailOps?** Before RetailOps our warehouse was a mess. Now we can quickly find each product easily. This has greatly reduced shipping time as well as inventory errors. Also, before RetailOps we entered all of our data into an excel sheet and uploaded it to ChannelAdvisor. RetailOps has helped us normalize our data and makes creating POs and creating new products much easier. **What do you dislike about RetailOps?** In the past we have had troubles getting service when something needed to be fixed in a feed or something. I have seen that they are slowly improving at this front. **What problems is RetailOps solving and how is that benefiting you?** Better operations efficiencies and it will work just as well as we continue to grow. ### 8. Flexible and Robust **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2017 **What do you like best about RetailOps?** Very stable and configurable, allows great flexibility to respond to various internal requests and external demands. A great all in one solution. **What do you dislike about RetailOps?** Some niggly but non-critical bugs still lingering and non work stopping support requests can take longer to resolve than might be ideal. **What problems is RetailOps solving and how is that benefiting you?** All in one product and order management. Centralised control of information. ### 9. Solid Shipping Software - Mediocre Support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about RetailOps?** Quick pick-pack-ship workflow. We were able to increase our processing speed by 400% when implementing RetailOps. **What do you dislike about RetailOps?** Customer Service is understaffed and slow to respond. Some requests stay open for a year+. Lack of visibility into backend - or ability to manually clear records. Inability to delete product records from system to reduce data. **What problems is RetailOps solving and how is that benefiting you?** Integration directly to sales channels for order processing has been solved by using RetailOps. ### 10. Order + Product + Customer + Warehouse Management System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about RetailOps?** Improved our inventory/warehouse management **What do you dislike about RetailOps?** The system does not have a an easy learning curve. **Recommendations to others considering RetailOps:** I would recommend RetailOps to anyone who needs an inventory, product, and warehouse management system all roll into one! They have a great staff who are super passionate about helping you achieve your goal and improving your operational efficiency. **What problems is RetailOps solving and how is that benefiting you?** It improved our operations efficiency and it was a system that we could grow into and utilized better as we learned how to use it better. ### 11. Broadly capable and scalable ops software for ecommerce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2017 **What do you like best about RetailOps?** Highly flexible product information management system that leverage attributes, strong native feed management capabilities, process-driven order management and warehouse management systems. **What do you dislike about RetailOps?** Some channel integrations require custom coding via API or SDK **Recommendations to others considering RetailOps:** In my experience with RetailOps the platform removed the need for multiple systems and integration points, simplifying our back-end ecommerce operations powering our marketplace and website business. Our business quadrupled while on the platform without any issues, eventually processing millions of units sold per year. **What problems is RetailOps solving and how is that benefiting you?** Centralized product and inventory management, multi-channel selling, drop-shipping ### 12. Great functionality and user interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2017 **What do you like best about RetailOps?** Tons of functionality in one place with a user-friendly interface. **What do you dislike about RetailOps?** Reporting could use some more documentation **What problems is RetailOps solving and how is that benefiting you?** We are an omni-channel business and RetailOps provides all-in-one inventory and customer transaction visibility and management across our entire business. ### 13. Great features and integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2017 **What do you like best about RetailOps?** - Steamline product creation (Purchase Orders, Receiving, Go-Live) - Ability to integrate to site and WMS - Scalability **What do you dislike about RetailOps?** - Customer service is slow to respond and get results - Limited visibility to backend - Ability to export reporting data is non-existent. **What problems is RetailOps solving and how is that benefiting you?** RetailOps has helped us streamline many operations processes including product creation, receiving and product go-live. ## RetailOps Discussions - [What is RetailOps used for?](https://www.g2.com/discussions/what-is-retailops-used-for) - [View RetailOps pricing details and edition comparison](https://www.g2.com/products/retailops/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+09%3A48%3A02+-0500&secure%5Bsession_id%5D=56007cae-776d-4d80-8844-46be51631e0c&secure%5Btoken%5D=869b1fe6f165a7631b18473c3f087461fecdd61ba74512a10cbf922ac7e0af7b&format=llm_user) ## RetailOps Features **Data Management** - Collection - Cleansing - Classification - Access Rights - Versioning - Publication - Digital Assets **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Payment** - Credit Card Payments - Loyalty Points - Digital Wallets - UPI Payment - Meal Voucher Redemption - Gift Voucher Redemption - Cash Payment - Installment Payment **Data Management** - Consolidation - Data types - Correction - Cleansing - Validation **Agentic AI - Vendor Management** - Decision Making **Operations** - Optimized Business Operations - Data Synchronization **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Optimization** - Data Quality - Workflows - Localization **Reporting** - Reports & Analytics - Data Transfer Tools **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking **Checkout** - Barcode Scanning - Bills/ e-Receipt - Integration - Order Booking - Return/Refund **Analytics** - KPIs - Forecasting - Reports and Dashboards - Predictive analytics **Inventory** - Order Fulfillment - Catalog Management - Product Intelligence **Analytics** - Compliance - KPIs - Performance **Inventory Management** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Inventory Management** - Inventory Control - Low-stock Alerts - Product Categorization - Multilocation Inventory Tracking - Purchase Orders **Mobile** - Mobile dashboard - Mobile application **Platform** - Regulation Compliance - Multichannel Publishing - Accounting Reports - Marketplace Integration **Reporting and analytics** - Monitor Store KPIs - Real-time data - Exportable Reports - Remote Reporting **Platform Additional Functionality** - Cloud - On-Premise **Processing** - Internationalization - Order Management - Scan and Ship **Customer Management** - Customer Sales History - Loyalty Management - Customer Accounts **Integration ** - Marketplace - Retail POS - Other software **Team Management** - Employee Tracking - Quick Employee Training - Commission Tracking - Employee Accounts and Permission - Staff Scheduling **Generative AI** - AI Text Generation **Help and support** - 24/7 Phone Support - Email and Chat Support - Account History - Webinars and Session - Customer Forum **Agentic AI - Retail Analytics** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Accounting - E-commerce - Multi-store **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing **Omnichannel Features ** - Retail Management - POS Integration - Social Media Integration - Customer Service Integration - Marketing Tools - E-commerce Integration - ERP Integration ## Top RetailOps Alternatives - [Webgility](https://www.g2.com/products/webgility/reviews) - 4.6/5.0 (369 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - 4.4/5.0 (352 reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - 4.0/5.0 (3,707 reviews)