RetailOps Reviews & Product Details

There is nothing that I like about RetailOPS. I've interacted with and worked on numerous WMS, WES, and labor management systems and this is a system that I do not recommend unless you work out of a garage and have 25-50 sales a day. I believe the system is integrated heavily within all operations of my company and with that being said, I am strictly speaking about the operations side. Working in the fulfillment center, you are accustomed to the following operations: picking, packing, receiving, putaway/replenishment, and shipping. Every one of those processes is limited by RetailOPS. The core logic of their system which is based on Lots is ridiculous. The only time I've ever seen Lots being used is in medical distribution centers and food distribution centers but never in an e-commerce setting. Review collected by and hosted on G2.com.

Honestly, there are too many things to dislike about RetailOPS. The system that they have created is not suitable for anything over 100 orders per day. The logic behind their system is flawed beyond comprehension in a high volume/pace/e-commerce environment. The system itself is riddled with issues. The service responses always eventually result in our company having to pay for a fix. We cannot even cut POs to vendors with the correct amount due to rounding issues with RetailOPS. Reporting and data are extremely hard to get. Review collected by and hosted on G2.com.

Aids in planning and costs savings

Adss to time saving and improving overall resource planning Review collected by and hosted on G2.com.

Frequency of updates

Password resets and login failures

Integration with our ERP

Regular updates will help alignment with internal systems Review collected by and hosted on G2.com.

RetailOps is really straight forward. It does not have unnecessary nice graphics that do nothing but look nice. The interface is clean and you find the options in a fast manner. We manage everything from entering goods, to stock management and delivery of customer orders. RetailOps is easy to learn and integrates well with our accounting software. Review collected by and hosted on G2.com.

Not all Ecommerce platforms are supported, minor platforms need a customized integration which is not easy to do. Their customer service could do better when helping with such issues. Review collected by and hosted on G2.com.

The product is scalable and effective at its core functionality. It's a great first step for a business that's coming out of infancy and can get you pretty far / unlimited scale. Some aspects are easy to use like their product attributes, which allows you to seamlessly add new attributes. You can pay for any feature development you want, but it might be expensive, take a lot of time, and be very intensive time wise. Big picture, its hard to love your ERP / WMS, and they do a decent job overall. Review collected by and hosted on G2.com.

Slow feature development and lack of flexibility / customizations. There are many times, especially on the WMS side, where ROPs is missing some fairly 'standard' features or abilities. Unless you want to pay a lot of money for feature development, you will wait months / years for any feature request. There is also very little visibility into the roadmap, and frequently timelines slip when we do have them.

Getting data out of ROPs for reporting (into a BI tool or redshift/bigquerrie database) is very difficult...huge problem and project to tackle.

Customer support: can be slow in communication and fixing bugs / making improvements. The internal team here get frustrated frequently.

A handful of their underlying structure assumptions are very frustrating, particularly on the WMS side of things. For instance, ROPs uses the concept of 'lot IDs' to account for age of inventory as opposed to accounting methods (only helpful if you have perishables). This causes a lot of inefficiencies down the road and is something more enterprise WMS would laugh at. There are a few other frustrating constraints similar to this (Stickering every single ROPs product with their custom stickers as opposed ton bar codes, no Handheld Picking, etc) that are big bottlenecks and inefficient. Review collected by and hosted on G2.com.

I like the search feature where you can search by tags, order #, tracking, address, email address and more. Makes it easier for me to locate past orders and retrieve information from them. Review collected by and hosted on G2.com.

I dislike how the top of the screen gets pushed up sometimes, making anything above the address block hidden, requiring me to refresh the page in order to see it again. I also don't like how sometimes one option under New Phone Order will not be clickable because I've just used it previously. Review collected by and hosted on G2.com.

Retail Ops helped us simply our complex workflow cut down on our menial tasks. Our warehouse is more organized than ever before and we are able to fit more hats in. As a result we have fewer errors and happier customers. Review collected by and hosted on G2.com.

Sometimes you have to adjust to the software instead of the software adjusting to you. Review collected by and hosted on G2.com.

Before RetailOps our warehouse was a mess. Now we can quickly find each product easily. This has greatly reduced shipping time as well as inventory errors. Also, before RetailOps we entered all of our data into an excel sheet and uploaded it to ChannelAdvisor. RetailOps has helped us normalize our data and makes creating POs and creating new products much easier. Review collected by and hosted on G2.com.

In the past we have had troubles getting service when something needed to be fixed in a feed or something. I have seen that they are slowly improving at this front. Review collected by and hosted on G2.com.

Very stable and configurable, allows great flexibility to respond to various internal requests and external demands. A great all in one solution. Review collected by and hosted on G2.com.

Some niggly but non-critical bugs still lingering and non work stopping support requests can take longer to resolve than might be ideal. Review collected by and hosted on G2.com.

Quick pick-pack-ship workflow. We were able to increase our processing speed by 400% when implementing RetailOps. Review collected by and hosted on G2.com.

Customer Service is understaffed and slow to respond. Some requests stay open for a year+.

Lack of visibility into backend - or ability to manually clear records.

Inability to delete product records from system to reduce data. Review collected by and hosted on G2.com.

Improved our inventory/warehouse management Review collected by and hosted on G2.com.

The system does not have a an easy learning curve. Review collected by and hosted on G2.com.