RetailOps

4.0
(10)

Retail Operations Simplified.

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Showing 10 RetailOps reviews
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RetailOps review by User
User
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"Laggy but effective"

What do you like best?

I like the search feature where you can search by tags, order #, tracking, address, email address and more. Makes it easier for me to locate past orders and retrieve information from them.

What do you dislike?

I dislike how the top of the screen gets pushed up sometimes, making anything above the address block hidden, requiring me to refresh the page in order to see it again. I also don't like how sometimes one option under New Phone Order will not be clickable because I've just used it previously.

Recommendations to others considering the product

Use it on a newer computer because it's really laggy due to the amount in information/data it carries.

What business problems are you solving with the product? What benefits have you realized?

Keeping all information in one place. Placing and tracking orders out to influencers / PR we send to.

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RetailOps review by Administrator
Administrator
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"Good scalability and reliability, Not great: customization, new feature development, support"

What do you like best?

The product is scalable and effective at its core functionality. It's a great first step for a business that's coming out of infancy and can get you pretty far / unlimited scale. Some aspects are easy to use like their product attributes, which allows you to seamlessly add new attributes. You can pay for any feature development you want, but it might be expensive, take a lot of time, and be very intensive time wise. Big picture, its hard to love your ERP / WMS, and they do a decent job overall.

What do you dislike?

Slow feature development and lack of flexibility / customizations. There are many times, especially on the WMS side, where ROPs is missing some fairly 'standard' features or abilities. Unless you want to pay a lot of money for feature development, you will wait months / years for any feature request. There is also very little visibility into the roadmap, and frequently timelines slip when we do have them.

Getting data out of ROPs for reporting (into a BI tool or redshift/bigquerrie database) is very difficult...huge problem and project to tackle.

Customer support: can be slow in communication and fixing bugs / making improvements. The internal team here get frustrated frequently.

A handful of their underlying structure assumptions are very frustrating, particularly on the WMS side of things. For instance, ROPs uses the concept of 'lot IDs' to account for age of inventory as opposed to accounting methods (only helpful if you have perishables). This causes a lot of inefficiencies down the road and is something more enterprise WMS would laugh at. There are a few other frustrating constraints similar to this (Stickering every single ROPs product with their custom stickers as opposed ton bar codes, no Handheld Picking, etc) that are big bottlenecks and inefficient.

What business problems are you solving with the product? What benefits have you realized?

PO / Inventory mgmt pdp mgmt, wms. Scalability has been great.

What Warehouse Management solution do you use?

Thanks for letting us know!
RetailOps review by Jacob B.
Jacob B.
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"Warehouse efficiency + Data management in one"

What do you like best?

Before RetailOps our warehouse was a mess. Now we can quickly find each product easily. This has greatly reduced shipping time as well as inventory errors. Also, before RetailOps we entered all of our data into an excel sheet and uploaded it to ChannelAdvisor. RetailOps has helped us normalize our data and makes creating POs and creating new products much easier.

What do you dislike?

In the past we have had troubles getting service when something needed to be fixed in a feed or something. I have seen that they are slowly improving at this front.

What business problems are you solving with the product? What benefits have you realized?

Better operations efficiencies and it will work just as well as we continue to grow.

RetailOps review by Zachary B.
Zachary B.
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"Great for Making Complex Processes Automated and Simple"

What do you like best?

Retail Ops helped us simply our complex workflow cut down on our menial tasks. Our warehouse is more organized than ever before and we are able to fit more hats in. As a result we have fewer errors and happier customers.

What do you dislike?

Sometimes you have to adjust to the software instead of the software adjusting to you.

What business problems are you solving with the product? What benefits have you realized?

Multi-channel and multiple distribution center eCommerce fulfillment. More accurate shipping.

RetailOps review by User in Internet
User in Internet
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"Broadly capable and scalable ops software for ecommerce"

What do you like best?

Highly flexible product information management system that leverage attributes, strong native feed management capabilities, process-driven order management and warehouse management systems.

What do you dislike?

Some channel integrations require custom coding via API or SDK

Recommendations to others considering the product

In my experience with RetailOps the platform removed the need for multiple systems and integration points, simplifying our back-end ecommerce operations powering our marketplace and website business. Our business quadrupled while on the platform without any issues, eventually processing millions of units sold per year.

What business problems are you solving with the product? What benefits have you realized?

Centralized product and inventory management, multi-channel selling, drop-shipping

RetailOps review by Administrator in Apparel & Fashion
Administrator in Apparel & Fashion
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"Solid Shipping Software - Mediocre Support"

What do you like best?

Quick pick-pack-ship workflow. We were able to increase our processing speed by 400% when implementing RetailOps.

What do you dislike?

Customer Service is understaffed and slow to respond. Some requests stay open for a year+.

Lack of visibility into backend - or ability to manually clear records.

Inability to delete product records from system to reduce data.

What business problems are you solving with the product? What benefits have you realized?

Integration directly to sales channels for order processing has been solved by using RetailOps.

RetailOps review by Executive Sponsor in Retail
Executive Sponsor in Retail
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"Flexible and Robust"

What do you like best?

Very stable and configurable, allows great flexibility to respond to various internal requests and external demands. A great all in one solution.

What do you dislike?

Some niggly but non-critical bugs still lingering and non work stopping support requests can take longer to resolve than might be ideal.

What business problems are you solving with the product? What benefits have you realized?

All in one product and order management. Centralised control of information.

RetailOps review by Administrator in Photography
Administrator in Photography
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"Order + Product + Customer + Warehouse Management System"

What do you like best?

Improved our inventory/warehouse management

What do you dislike?

The system does not have a an easy learning curve.

Recommendations to others considering the product

I would recommend RetailOps to anyone who needs an inventory, product, and warehouse management system all roll into one! They have a great staff who are super passionate about helping you achieve your goal and improving your operational efficiency.

What business problems are you solving with the product? What benefits have you realized?

It improved our operations efficiency and it was a system that we could grow into and utilized better as we learned how to use it better.

RetailOps review by User in Retail
User in Retail
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content

"Great functionality and user interface"

What do you like best?

Tons of functionality in one place with a user-friendly interface.

What do you dislike?

Reporting could use some more documentation

What business problems are you solving with the product? What benefits have you realized?

We are an omni-channel business and RetailOps provides all-in-one inventory and customer transaction visibility and management across our entire business.

RetailOps review by Administrator in Retail
Administrator in Retail
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content

"Great features and integration"

What do you like best?

- Steamline product creation (Purchase Orders, Receiving, Go-Live)

- Ability to integrate to site and WMS

- Scalability

What do you dislike?

- Customer service is slow to respond and get results

- Limited visibility to backend

- Ability to export reporting data is non-existent.

What business problems are you solving with the product? What benefits have you realized?

RetailOps has helped us streamline many operations processes including product creation, receiving and product go-live.

Kate from G2

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