Provide Support Reviews & Product Details

I was so impressed by how easy it was to implement, I made a How to add live chat to WordPress website in 3 minutes YouTube video. Review collected by and hosted on G2.com.

The visitors tab is great for monitoring your site in realtime - what page are they visiting, what country are they in, and more. This allows us to understand traffic and if necessary, adjust firewall rules to block certain countries. Being able to chat with visitors across multiple websites with one interface. One price whether you use it on one site or several! Review collected by and hosted on G2.com.

Make sure you utilize the canned responses feature for quick responses to your customer. Review collected by and hosted on G2.com.

Our customers have another outlet to get ahold of a customer service rep for their needs. Review collected by and hosted on G2.com.

If you are a small business and want a cost-effective but relatively fully featured live support module for your website then you should take a very serious look at Provide Support. It can be used on a PC as a standalone console but you can if you wish use a browser based version on Provide Support's own website. There's a lot of demographic information there and what you want to see when talking to a visitor is easily tailored to your personal wants and needs. It is useful from the visitor's point of view because they have the option to have an email transcript sent to them which many clients have said they found useful. Review collected by and hosted on G2.com.

We needed a website live support system to enable visitors to talk directly to us in real time but being a small business with finite resources we did not want to spend a fortune. This was the perfect solution for cost effectiveness. Review collected by and hosted on G2.com.

I highly recommend this software. Customer service is always available and very useful. The software is easy to use and to implement. Review collected by and hosted on G2.com.

One of the biggest problems I've solved using provide support is that it offers me the ability to transfer ongoing conversations between agents. The other agent can follow the case and respond in seconds. It is useful when an agent does not have the knowledge to solve the case. Thanks to the transfer of chats, there is no delay, which increases customer satisfaction. Review collected by and hosted on G2.com.

We need a way to live chat with prospective and current customers from our website. Not everyone is ready to pick up a phone and make a call, but they are willing to chat us. We have increased the number of leads received from the website by being able to chat with potential customers. Review collected by and hosted on G2.com.

Its a great and reliable service, very affordable chat service. If you have a large team or need an abundance of high-end features this may not be the best option. Review collected by and hosted on G2.com.

Has enabled our business to reach more customers by providing a chat tool that can be easily found on all of our websites. The service is always reliable and does what we need it to do - provide an easy to use chat tool for our customers who need assistance while on our site. Review collected by and hosted on G2.com.

In selling many of our health and health care products we are able to monitor sales and also speak with customers that may need more help in finding what they need Review collected by and hosted on G2.com.

I would definitely recommend this chat service to anyone that needs it. Review collected by and hosted on G2.com.

It has enabled me to handle more requests coming in to my support agents. Instead of being bogged down by phone calls they can easily handle multiple chats at the same time. The interface is really clean. Client satisfaction is up because of that. Review collected by and hosted on G2.com.

We are using it to provide fast responses for a non-profit fundraising page. We have seen an increase in revenue using this product. Review collected by and hosted on G2.com.