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Provide Support Reviews & Product Details

Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively. Provide Support offers one of the most reliable Live Chat services on the market. The company was founded in 2003 and has proven its credibility. With Provide Support Live Chat you get: All features included in any plan Unlimited number of chats Multiple domains support at no extra cost Flexible chat window and chat button customizations Embedded or popup chat window Operators grouping and unlimited departments File transfer Flexible chat access restrictions Powerful chat statistics Chat agent apps included into price Unlimited live product assistance 24/7 and many more.

Seller

Provide Support

Discussions

Provide Support Community

Languages Supported

Arabic, Azerbaijani, Bulgarian, Catalan, Danish, German, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Lithuanian, Dutch, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Olga Vasylenko (Head of Customer Support Advocates / Social Media Coordinator)

Pricing

Pricing provided by Provide Support.

Small Business (1 operator)

Starting at $13.00

Corporate Plan (3 operators)

Starting at $25.80

View More Pricing Information

Top-Rated Alternatives

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Provide Support Media

Provide Support Demo - Chat window customization and media files transfer

A rich set of available chat window customizations and possibility to preview media files right in chat window without downloading them

Provide Support Demo - Native operator console apps for Windows, Mac OS, Linux iOS and Android

Native operator consoles with powerful and detailed visitor monitoring and other helpful for chatting features

Provide Support Demo - Web Live Chat agent app

If you don't want to use native app due to a company security limitations, or when using public computer, the web live chat agent app will come in handy. It doesn't require installation and works well with all modern browsers.

Provide Support Demo - Live Chat Statistics

Live chat statistics allows getting a deep insight into customer service team's performance and detailed metrics on live chat activity

Provide Support Demo - Modern chat window

Embedded chat window can be added to any position on a website and its color and theme can be adjusted to match website's look and feel

Provide Support Demo - Live chat on a website

Add live chat button to your website to chat with your website visitors in real time

Provide Support Reviews (16)

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Jim Z.

Owner

Small-Business (50 or fewer emp.)

11/19/2021

"Provide Support Live Chat allows you or your team to chat for multiple websites in one screen"

5/5

What do you like best about Provide Support?

Provide Support allows you or your team to chat (or reply to emails when offline) easily across multiple websites. I have multiple websites and it is great to only have to monitor one window or one mobile app. Review collected by and hosted on G2.com.

What do you dislike about Provide Support?

Desktop console doesn't remember the column widths and it would be nice if it had an option to auto resize all columns instead of having to do each column individually Review collected by and hosted on G2.com.

Recommendations to others considering Provide Support:

I was so impressed by how easy it was to implement, I made a How to add live chat to WordPress website in 3 minutes YouTube video. Review collected by and hosted on G2.com.

What problems is Provide Support solving and how is that benefiting you?

The visitors tab is great for monitoring your site in realtime - what page are they visiting, what country are they in, and more. This allows us to understand traffic and if necessary, adjust firewall rules to block certain countries.

Being able to chat with visitors across multiple websites with one interface.

One price whether you use it on one site or several! Review collected by and hosted on G2.com.

Response from Olga Vasylenko of Provide Support

edit

Hello Jim,

Thank you for your great words about our service. The issue with the desktop app not remembering column width has been already fixed in our new agent app releases. You can download the latest one from our website https://www.providesupport.com/live-chat-apps and adjust columns width to meet your requirements. You can also hide the columns you do not need.

The app 7.0.2 comes with a new design and features. We will be glad to know your opinion about it.

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

9/23/2021

"Easy Livechat support software"

4/5

What do you like best about Provide Support?

I like that I have visibility as to which web page the customer is calling from. This way, I know what they were looking at when they had an issue or question. Review collected by and hosted on G2.com.

What do you dislike about Provide Support?

Sometimes if I am remoting into my computer from home, there is a lag on the keyboard to the software. It can cause accidental typos. Review collected by and hosted on G2.com.

Response from Olga Vasylenko of Provide Support

edit

Thank you for your review. Could you contact us in our support chat and provide more details about the issue " lag on the keyboard to the software"? We will be glad to troubleshoot it. We have also recently released a completely redesigned agent app version, you are welcome to try it https://www.providesupport.com/live-chat-apps/releases/live-chat-software-7.0.1

Tim R.

General Manager

Small-Business (50 or fewer emp.)

10/26/2020

"Provide Support"

3.5/5

Response from Olga Vasylenko of Provide Support

edit

Thank you for your review, Tim. The agent app allows launching and login automatically when you start your OS, this setting is available in your agent app in Tools / Options / General tab. Our live chat support is available 24/7 and our agents are always glad to assist with any questions you may have.

Charis P.

Intuitive Advisor

Small-Business (50 or fewer emp.)

1/15/2019

"A cost-effective option for small businesses"

4/5

What do you like best about Provide Support?

It is an easy to use interface both from my point of view and that of any visitor that activates the live support chat option. It is very easy to set up and can be personalized to match the identity of your website. Review collected by and hosted on G2.com.

What do you dislike about Provide Support?

There's not really anything to dislike although I found the default console settings not really to my personal needs or requirements. Having said that it is easy to uncheck the options you don't want and check any extras that you do. Review collected by and hosted on G2.com.

Recommendations to others considering Provide Support:

If you are a small business and want a cost-effective but relatively fully featured live support module for your website then you should take a very serious look at Provide Support. It can be used on a PC as a standalone console but you can if you wish use a browser based version on Provide Support's own website. There's a lot of demographic information there and what you want to see when talking to a visitor is easily tailored to your personal wants and needs. It is useful from the visitor's point of view because they have the option to have an email transcript sent to them which many clients have said they found useful. Review collected by and hosted on G2.com.

What problems is Provide Support solving and how is that benefiting you?

We needed a website live support system to enable visitors to talk directly to us in real time but being a small business with finite resources we did not want to spend a fortune. This was the perfect solution for cost effectiveness. Review collected by and hosted on G2.com.

Maria Rosa P.

Operaciones

Enterprise (> 1000 emp.)

7/18/2018

"Live chat on your website with WordPress, Magento, Joomla, Shopify platforms among others."

5/5

What do you like best about Provide Support?

In principle, using this software seemed very innovative and interesting. The icons are clearly understandable when handling the software, I can see who is online and available as an operator at the right time. It also shows me when someone is writing and that is very useful for me. Review collected by and hosted on G2.com.

What do you dislike about Provide Support?

I think that until now I have not noticed any negative aspect to provide support but if I would like them to change the design a bit since it can be seen as old. I think they need a more youthful design to get more attention. Review collected by and hosted on G2.com.

Recommendations to others considering Provide Support:

I highly recommend this software. Customer service is always available and very useful. The software is easy to use and to implement. Review collected by and hosted on G2.com.

What problems is Provide Support solving and how is that benefiting you?

One of the biggest problems I've solved using provide support is that it offers me the ability to transfer ongoing conversations between agents. The other agent can follow the case and respond in seconds. It is useful when an agent does not have the knowledge to solve the case. Thanks to the transfer of chats, there is no delay, which increases customer satisfaction. Review collected by and hosted on G2.com.

Response from Olga Vasylenko of Provide Support

edit

Thank you for your feedback, Maria Rosa. We have recently introduced a new modern chat window design. It is available for all new accounts by default and can be enabled in existing accounts on the Account Settings / Visitor live chat messenger mode page. We would be glad to hear your feedback.

James S.

Small-Business (50 or fewer emp.)

5/17/2018

"Great live support software for website"

5/5

What do you like best about Provide Support?

Provide Support is easy to install on the website. The administrative portal is easy to use, easy to add users, remove users and group users to different support groups. The operator's console is also very intuitive and easy to use. The information the user submits to start the chat is easy to find and you can also find information about the user like their IP and country. Review collected by and hosted on G2.com.

What do you dislike about Provide Support?

The administrative portal and chat pop up box look dated. They need to be updated. Review collected by and hosted on G2.com.

What problems is Provide Support solving and how is that benefiting you?

We need a way to live chat with prospective and current customers from our website. Not everyone is ready to pick up a phone and make a call, but they are willing to chat us. We have increased the number of leads received from the website by being able to chat with potential customers. Review collected by and hosted on G2.com.

Response from Olga Vasylenko of Provide Support

edit

Thank you for your feedback, James. We have recently updated our chat window look. New chat window design is available for all new accounts by default now and for existing ones can be enabled on the Account Settings / Visitor live chat messenger mode page. We would be glad to hear your opinion about new design. We also added such new featured as IP blocking and a possibility to filter visitor monitoring results in the operator console.

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

7/16/2018

"Easy & Affordable online chat tool"

4/5

What do you like best about Provide Support?

Its very simple and easy to use. The most important tool is the chat tool and it does it well for a fair price. Review collected by and hosted on G2.com.

What do you dislike about Provide Support?

Not as feature-filled as some other competitors Review collected by and hosted on G2.com.

Recommendations to others considering Provide Support:

Its a great and reliable service, very affordable chat service. If you have a large team or need an abundance of high-end features this may not be the best option. Review collected by and hosted on G2.com.

What problems is Provide Support solving and how is that benefiting you?

Has enabled our business to reach more customers by providing a chat tool that can be easily found on all of our websites. The service is always reliable and does what we need it to do - provide an easy to use chat tool for our customers who need assistance while on our site. Review collected by and hosted on G2.com.

Joan M.

CEO

Small-Business (50 or fewer emp.)

7/13/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Live chat accessibility "

5/5

What do you like best about Provide Support?

I am wondering if it is cost effective! Also it was difficult to implement and we did not have great resources at our hand Review collected by and hosted on G2.com.

What do you dislike about Provide Support?

An impressive benefit is the ability to monitor websites in real time. I also like the live chat accessibility Review collected by and hosted on G2.com.

Wilson M.

Global Support Services Manager

Hospital & Health Care

Mid-Market (51-1000 emp.)

3/5/2018

"Best Chat Service ever."

5/5

What do you like best about Provide Support?

The fact that my department has been using is for about a decade and in that time frame it was down for 10 minutes once like 5 years ago. It also has all of the features that I need. I have used some of the big ticketing systems such as Zendesk and Salesforce and their chat implementations are not as robust. Review collected by and hosted on G2.com.

What do you dislike about Provide Support?

Love it all. I cannot put any dislikes for this product. It is better than any other that i've used. Review collected by and hosted on G2.com.

Recommendations to others considering Provide Support:

I would definitely recommend this chat service to anyone that needs it. Review collected by and hosted on G2.com.

What problems is Provide Support solving and how is that benefiting you?

It has enabled me to handle more request coming in to my support agents. Instead of being bogged down by phone calls they can easily handle multiple chats at the same time. The interface is really clean. Client satisfaction is up because of that. Review collected by and hosted on G2.com.