--- title: Sarbacane Reviews meta_title: 'Sarbacane Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Sarbacane works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 4 scale: '5' date_modified: '2026-06-14' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sarbacane Reviews **Vendor:** Sarbacane **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 3.8/5.0 **Total Reviews:** 4 ## About Sarbacane Sarbacane is an email and SMS marketing solution. Email design and analytics are provided. Users can import contacts or manually enter them. A/B testing can be performed for campaign optimization. ## Sarbacane Reviews ### 1. Good marketing toolbox **Rating:** 3.5/5.0 stars **Reviewed by:** Pascal G. | Responsable communication marketing, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 21, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Sarbacane?** Sarbacane is a French company offering a complete toolbox for email campaigns. Very easy to create mass mailings with subscription forms for your marketing department. **What do you dislike about Sarbacane?** The pricing is higher than many other players in this segment. The software lacks a CRM component to help you manage your email listings with integration into other software. **What problems is Sarbacane solving and how is that benefiting you?** Helps you contact your prospects and customers with a large choice of templates for email marketing. It allows you to communicate widely within your sector of activity. ### 2. Very good mailing tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** July 01, 2021 **What do you like best about Sarbacane?** The construction of each email is done quite easily and the tool is quite flexible overall. I prefer it to Mailchimp or Sendinblue for that. **What do you dislike about Sarbacane?** Marketing automation is not really developed. **Recommendations to others considering Sarbacane:** Very good emailing tool. **What problems is Sarbacane solving and how is that benefiting you?** Send personalized emails to clients and analyze the results precisely. ### 3. Good mailing tools **Rating:** 3.5/5.0 stars **Reviewed by:** Céline B. | Assistant web marketing et communication, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** June 04, 2021 **What do you like best about Sarbacane?** Ease of use, create mail with or without a template. **What do you dislike about Sarbacane?** Sometimes the website is a bit slow when editing emails. **What problems is Sarbacane solving and how is that benefiting you?** Sarbacane allows us to send informational emails to our clients in a simple and fast way. ### 4. Great tool for SMS Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 07, 2018 **What do you like best about Sarbacane?** A/B testing features lets you preview the message you are composing beforhand. Also, it has a great level of security; everything you have is safe. **What do you dislike about Sarbacane?** UI could be improved, although it packs a powerful amount of tools, sometimes its use is not intuitive **Recommendations to others considering Sarbacane:** Undoubtly it gets the work done, altough it may take more time than expected. **What problems is Sarbacane solving and how is that benefiting you?** Sarbacane permitted our company to reach a wider potential customers target. ## Sarbacane Discussions - [What is Sarbacane used for?](https://www.g2.com/discussions/what-is-sarbacane-used-for) - [View Sarbacane pricing details and edition comparison](https://www.g2.com/products/sarbacane/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-14+20%3A28%3A26+-0500&secure%5Bsession_id%5D=44df5cf3-f813-4bf1-b90b-c3dfc004e0e4&secure%5Btoken%5D=7fb6b5050406d2a311c15c544ff3a965058db7054d1a8ed85bda1a1906cbd4cf&format=llm_user) ## Sarbacane Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing ## Top Sarbacane Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,494 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,745 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,673 reviews)