G2

Kiran R.

CEO

Small-Business (50 or fewer emp.)

10/23/2026

"Zoho Desk Makes Ticket Management Seamless with Fast, Intuitive Support"

4.5/5

What do you like best about Zoho Desk?

Zoho Desk simplifies ticket management with its intuitive UI and easy-to-use tools, creating a seamless experience for both support teams and users. It’s also web-based, which helps with performance and enables faster support for customers. Their pricing models are very competitive and can cater to different types of operations, no matter the size. You’re also able to integrate their other apps into Desk, like Zoho Assist, for quick remote support for users. Review collected by and hosted on G2.com.

What do you dislike about Zoho Desk?

Don't really have much to say here. Although the free version used to come with more functionality. Review collected by and hosted on G2.com.

What problems is Zoho Desk solving and how is that benefiting you?

We now have a dedicated support desk function to better manage customer queries instead of managing a mailbox and having to sift through countless emails. There's also an element of accountability on our end now that we can share ticket information with our clients so they're always kept up to date and maintain their confidence in our work. It's workflow and ticket management also helped establish us as a professional service provider. Review collected by and hosted on G2.com.