3CX Reviews & Product Details

3CX allows me to use my mobile phone as an office phone without having to share my personal mobile number. It gives me the security and peace of mind of an office line no matter where I am. It integrates seamlessly with my iPhone, supporting both calls and texts, and the performance has been consistently smooth. I haven’t run into any issues—only an easy, straightforward experience. Overall, this product has genuinely improved my workflow and kept me better connected. Onboarding and training were simple and intuitive, and the pricing structure feels reasonable and well worth the investment. Review collected by and hosted on G2.com.

Nothing at all. It is a great product with a high ROI and no performance issues. Review collected by and hosted on G2.com.

I love how it integrates with our Zoho CRM. With click-to-call, when a current client calls in, I immediately know who it is and can pull up all of their contact information in our CRM. Texting is great, too. Review collected by and hosted on G2.com.

I wish the web version had hotkeys. Also, some parts of the UI could be simplified. For example, when you save an option in a user profile, you have to click Save in two different places for the changes to take effect. Review collected by and hosted on G2.com.

3CX's feature set to price value is all but unmatched in the industry. Emerging AI tools combined with an easy-to-deploy, use, and maintain PBX. 3CX is a no-brainer for technical directors, service providers, and telecommunications resellers alike, simply because it just works and it works well. Review collected by and hosted on G2.com.

There are a few minor, niche reporting tools I’d personally like to see, mainly for my own and my partners’ specific use cases. That said, my “complaints” are really just edge-case requests, which honestly speaks well of 3CX overall. Review collected by and hosted on G2.com.

it records the calls, we can also barge in the calls, we can integrate it with other official tools and softwares and best is the UI and UX Review collected by and hosted on G2.com.

without internet it makes issues. sometimes some one wants to call me and if he does not add 0 followed by the number then the call wont connect Review collected by and hosted on G2.com.

I like that 3CX has an easy-to-use interface, a super fast GUI, and strong connectivity. The integration with Pipedrive is particularly helpful because it allows us to make calls directly from the CRM, which means no manual entry of phone numbers into 3CX. I also appreciate the call management, call recording, and mobile app features, which enable us to stay connected and respond immediately, even when I'm not at my desk. Review collected by and hosted on G2.com.

Sometimes I find 3CX's interface a little complicated, and I think the setup and configuration could be simpler. Review collected by and hosted on G2.com.

3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions.

It offers strong call handling features, softphone options, and integrations that work well for distributed teams. Setup is generally straightforward for users with basic technical knowledge, and once configured, the system is reliable for day-to-day operations. The web client and mobile apps make it easy for staff to take calls from anywhere. Review collected by and hosted on G2.com.

Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require outside support or documentation. Reporting is functional but limited, often requiring exports to get the insights needed for management review.

Overall, 3CX is a good fit for organizations that value customization and cost control and are comfortable managing a more hands-on system. Review collected by and hosted on G2.com.

Easy to set up and provision, provided that you complete the training certifications. It works on a bunch of different phones, such as Yealink and Fanvil, etc. The best part is being able to keep one phone number for your business while having multiple extensions under one SIP Trunk, with the flexibility to use the desktop app, the mobile app, or a hard phone depending on preference. The SMS-style messaging is also very good for communication within your business network. Overall, I find the platform fairly straightforward, and it can help companies save money while enhancing productivity. Review collected by and hosted on G2.com.

If you don’t have your hard phone user provisioned, it will show you as “Not Registered,” which can make it look like you don’t have the program. Once you have a proper user profile provisioned on a hard phone (depending on how your system is configured), you should be good to go. Also, I found the certification test to be tricky—you really have to pay close attention to how they present TRUE/FALSE and watch the wording carefully. Review collected by and hosted on G2.com.

Easy to maneuver and has a lot of features. Review collected by and hosted on G2.com.

Feels a little outdated, maybe allow more customization. Review collected by and hosted on G2.com.

You can google the instructions on how to use the system. The system works well. Review collected by and hosted on G2.com.

The onboarding process was on your own and there could have been more support. Review collected by and hosted on G2.com.

You can forward calls to your cell phone when you’re out of the office, and you can also use the app on both your phone and your desktop. Review collected by and hosted on G2.com.

It’s difficult to navigate, and you need administrative rights for most of the important functions. Review collected by and hosted on G2.com.