--- title: 3CX Reviews meta_title: '3CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 547 reviews by the users' company size, role or industry to find out how 3CX works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 547 scale: '5' date_modified: '2026-07-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 3CX Reviews **Vendor:** 3CX **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 547 ## About 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. ## 3CX Pros & Cons **What users like:** - Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices. (42 reviews) - Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed. (31 reviews) - Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices. (23 reviews) - Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity. (22 reviews) - Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs. (21 reviews) - Users value the **seamless integrations** of 3CX, enhancing communication and flexibility across various platforms. (20 reviews) - Intuitive (18 reviews) - User Interface (18 reviews) - Easy Communication (17 reviews) - Users praise the **easy-to-use admin interface** of 3CX, making VoIP setup and management straightforward and efficient. (17 reviews) **What users dislike:** - Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support. (11 reviews) - Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks. (10 reviews) - Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively. (10 reviews) - Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX. (10 reviews) - Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations. (9 reviews) - Users express frustration with **poor customer support** , feeling it's difficult to get help with their inquiries and issues. (9 reviews) - Difficult Setup (8 reviews) - Users find the **high cost** of 3CX challenging, especially for non-profits and with yearly price increases. (8 reviews) - Customer Service (7 reviews) - Difficult Settings Management (7 reviews) ## 3CX Reviews ### 1. Use it at office and on mobile, works great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Portability, works on mobile, allows me to bring my office calls with me on the go **What do you dislike about 3CX?** Sometimes when switching networks while on a call, it will drop. **Recommendations to others considering 3CX:** Test it on all mobile platforms, there are slight differences that need to be trained. **What problems is 3CX solving and how is that benefiting you?** No longer need to keep a manual phone list, have full directory on phone and PC. Also have ability to set up conference calls with dial in numbers, we did not have this functionality previously. ### 2. Our Office's Primary Phone System **Rating:** 3.5/5.0 stars **Reviewed by:** Caleb H. | Outreach and Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about 3CX?** We utilize 3cx for all of our office phone systems. It is very easy to utilize and allows our entire office to keep track of phone calls across our entire office. **What do you dislike about 3CX?** The system will not allow people to dial an extension directly. It will also not give us a notification when phone calls are missed or when you receive a voicemail. **Recommendations to others considering 3CX:** It is a good system but I would recommend you make sure you have a very reliable internet connection because using a soft-phone system can have a big strain on your network. **What problems is 3CX solving and how is that benefiting you?** We use it for our entire staff's main system instead of having hard phones. ### 3. The best possible VoIP solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about 3CX?** agility, ease of use, availability **What do you dislike about 3CX?** Nothing to report, the improvements are often relevant. **Recommendations to others considering 3CX:** Great Job, keep doing it **What problems is 3CX solving and how is that benefiting you?** VoIP, mobile/fixed convergence, secure access **Official Response from Tamara Naudi:** > Thank you for your opinion ### 4. The best phone system i have used to date **Rating:** 5.0/5.0 stars **Reviewed by:** Eli N. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Mobility, web client, ease of setup, variety of desk phones **What do you dislike about 3CX?** setting up conferences does not show you who has accepted **Recommendations to others considering 3CX:** Great product. Trial it and see for yourself **What problems is 3CX solving and how is that benefiting you?** more clients are working from home, 3CX makes that easy ### 5. 3CX Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Pricing model is nice. No per line cost or per user cost. Just build the system with the number of concurent lines you want and expand that as you see the need increase. very functional, phones, mobile app is pretty nice, Desktop client works well on laptops, webconferencing works well, etc. Can be installed on Linux so skip the windows licenses. **What do you dislike about 3CX?** I would recommend going the Linux route to save the windows licensing. **Recommendations to others considering 3CX:** Great solution for companies that want to have a cost effective phone system with lots of functionality. **What problems is 3CX solving and how is that benefiting you?** Currently using the Mobile client to allow users to use their office phone at home. Been a great feature for remote workers. ### 6. Customer Solutions Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Brian P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Flexibility and features, security, and constant product development by 3CX **What do you dislike about 3CX?** There is nothing about the 3CX product that disappoints **Recommendations to others considering 3CX:** Strongly consider making use of a 3CX partner in your area. The software can be implemented by anyone with tech savvy, but having the knowledge and expertise of a certified partner can ensure a smooth implementation. **What problems is 3CX solving and how is that benefiting you?** Allowing our customers to become 'location independent'. The ability to remotely monitor and provide customer support. ### 7. A great VoIP solution **Rating:** 4.0/5.0 stars **Reviewed by:** Stuart S. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2020 **What do you like best about 3CX?** It's a really easy system to admin. The mobile app is working really well during the Covid Lockdown. **What do you dislike about 3CX?** People 'accidently' putting their phone in DND, very close to disabling that. **Recommendations to others considering 3CX:** User training is crucial, theres a lot of features, showcase them all. **What problems is 3CX solving and how is that benefiting you?** Had issues previously with SSL certificates not auto renewing, but hopefully thats all resolved. also the Chrome plugin is having audio issues with some users. ### 8. It's a fantastic system, with the occasional service blip **Rating:** 4.0/5.0 stars **Reviewed by:** Leigh E. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2020 **What do you like best about 3CX?** Simple use, sign in from multiple devices **What do you dislike about 3CX?** Occasionally the service dips, outages can be due to external hosting providers though **What problems is 3CX solving and how is that benefiting you?** Removing old phone lines, cutting costs etc ### 9. 3CX review from IT background **Rating:** 5.0/5.0 stars **Reviewed by:** Rick F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Easy user interface and design. Supports. Both. windows and linux environments. Can support multiple DIDs and Hundreds of **What do you dislike about 3CX?** No 24 hour support besides posting on the 3CX forum and waiting for an answer. Test questions are never straight forward. **Recommendations to others considering 3CX:** I have none. **What problems is 3CX solving and how is that benefiting you?** We are able to lower phone bills for clients and provide an easy way for customers to configure their own extension needs. ### 10. 3CX phone system has been great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** I like the versatility of the whole system and ease of management. The ability to turn your computer or cell phone into your desk phone. We are now playing with the web meeting, and it is working great **What do you dislike about 3CX?** I can't think of anything I do not like. **What problems is 3CX solving and how is that benefiting you?** Web meeting and the 3cx app is making working from home extremely easy to work from home. ### 11. Cost effective and feature rich **Rating:** 5.0/5.0 stars **Reviewed by:** Doug S. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Extremely cost effective, easy to use and feature rich solution **What do you dislike about 3CX?** None on the solution itself, but wish 3cx sold licenses directly instead of having to go through a reseller. **Recommendations to others considering 3CX:** Try 3cx in trial mode, it's extremely easy to setup and use. **What problems is 3CX solving and how is that benefiting you?** Was previously using an expensive hosted cisco solution and now pay a fraction of the cost for an easier to use system. ### 12. very usefull **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-francois G. | it admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** ease of use and update with single interface for management **What do you dislike about 3CX?** not being able to set permanent conférence room **Recommendations to others considering 3CX:** nothing that comes to my mind as of now it has been a pretty solid solution for us just take it step by step **What problems is 3CX solving and how is that benefiting you?** very easy to help my staff to get to work anywhere in the world with their business phone number ### 13. 3cx Conference Features **Rating:** 5.0/5.0 stars **Reviewed by:** Mary M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** I like their Conference and Chat Features **What do you dislike about 3CX?** Nothing, the system is highly customizable **Recommendations to others considering 3CX:** great Product **What problems is 3CX solving and how is that benefiting you?** Routing calls, caller Id, call forwarding ### 14. Great System **Rating:** 4.0/5.0 stars **Reviewed by:** Ronnie S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** The flexibility of the system is amazing. Tons of options and routing features. **What do you dislike about 3CX?** Updates can be a pain. I like to stay up to date and get the best feature, but the updates from version to version (not dot releases) can be time consuming. **What problems is 3CX solving and how is that benefiting you?** Phone call routing is the biggest. Voicemail to email is super helpful. ### 15. Really good and easy to set up. Lots of functionality. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Application and the web client are the easiest way to set up a system rapidly. **What do you dislike about 3CX?** I would like a more detailed method to program each right. **Recommendations to others considering 3CX:** Feel free to try the free version, and after you are convinced, upgrade to Pro for the recordings and other cool features. **What problems is 3CX solving and how is that benefiting you?** Teleworker loves the system. ### 16. Great product, especially in current times, it has made working from home a much easier experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2020 **What do you like best about 3CX?** Easy to install the mobile application and it is very straight forward to use. Given the current COVID situation and lockdown, this product has helped making working from home much easier. **What do you dislike about 3CX?** The web meeting can be a bit tricky to setup. Also the mobile app can be a bit buggy. **Recommendations to others considering 3CX:** Excellent, flexible platform with a good feature set. **What problems is 3CX solving and how is that benefiting you?** I work in education and we have used the webmeeting feature to deliver content to students. We have also used the product to continue meetings and maintain communication remotely. ### 17. Huge cost and time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler L. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Huge cost savings from old provider more than 80 percent savings! Also easy to navigate and menus make sense. **What do you dislike about 3CX?** Nothing. It's straight forward and get up and running in 10 minutes. **Recommendations to others considering 3CX:** Just make the jump. Easy to use and troubleshoot. Also great with reporting. **What problems is 3CX solving and how is that benefiting you?** Cost savings compared to old system. ### 18. Dissatisfied **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2020 **What do you like best about 3CX?** Not a fan. Too many outages and lost business opportunities. **What do you dislike about 3CX?** Mobile App crashed constantly. Experienced 8 outages in 3 months, not a suitable solution for call center or 24x7 environment **Recommendations to others considering 3CX:** Do your homework, consider who the resale partner is and how technical they are. 3CX is not friendly to deal with directly, you will be required to work through a partner for break/fix. Expect outages to be resolved with no communication or RCA. **What problems is 3CX solving and how is that benefiting you?** We have moved on from 3CX. The platform was not reliable or resilient. ### 19. Amazing Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2020 **What do you like best about 3CX?** the mobility features, the different options available to you to setup the system. **What do you dislike about 3CX?** figuring out templates can sometimes prove difficult. **Recommendations to others considering 3CX:** Watch the videos, speak with users who have it. **What problems is 3CX solving and how is that benefiting you?** in the current world just having the ability to easily stay connected when working from home. ### 20. Great, flexible, scalable, PBX **Rating:** 5.0/5.0 stars **Reviewed by:** Adam J. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Incredibly simple to use, feature rich, affordable **What do you dislike about 3CX?** Some features are considered premium, and do cost extra **What problems is 3CX solving and how is that benefiting you?** Cut our phone cost down dramatically, also the time spent managing phones is greatly reduced. It was very easy to get all my users going on the app/web client for remote work. ### 21. 3CX is a easy to manage, cost saving, turn key solution with many features. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** 3CX is supported on the cloud. 3CX supports all the major cloud providers. 3CX is easily deployed on the cloud. **What do you dislike about 3CX?** I would like for 3CX to provide better support to its customers and re-sellers. They will find any little reason to refuse support. Example: Custom templates, different sip trunk provider, etc. **Recommendations to others considering 3CX:** Use yealink phones. These seem to be the most reliable phones and are heavy duty. **What problems is 3CX solving and how is that benefiting you?** Being able to work remotely. Easily training users on how to use the system. Easy system to manage. ### 22. 3CX **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2020 **What do you like best about 3CX?** The product has proven to be highly versatile across multiple platforms **What do you dislike about 3CX?** Most problems are audio related - specifically (I think) issues with the browser and windows. Many of our users have to reboot to get the product to finally work for a meeting. **Recommendations to others considering 3CX:** Hands on labs and allow for an adoption period - don't pull the old tools until your team gets comfortable with the new ones. **What problems is 3CX solving and how is that benefiting you?** Great for our WFH situation with this pandemic - very good cross-platform tool ### 23. As an installer I love the flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Brian V. | IT Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Flexibility to be able to provide the many different customers requests for call flow **What do you dislike about 3CX?** Keep working on the mobile app. While it works for the most part it needs continued development **What problems is 3CX solving and how is that benefiting you?** from quick and simple installs to complex and large 3cx covers it ### 24. Fantastic phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** There are a lot of options for using 3cx, including mobile apps, desktop apps and a web portal. **What do you dislike about 3CX?** Sometimes the call quality can be a little iffy. **Recommendations to others considering 3CX:** Give it a shot and see how you feel about it. Once you get used to it, it is very easy to use compared to other phone systems I have used. **What problems is 3CX solving and how is that benefiting you?** Without 3cx, I wouldn't have been able to work from home during this odd time. ### 25. This phone system has been much better than a traditional land line based produce **Rating:** 5.0/5.0 stars **Reviewed by:** Larry S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Downloading the app and being connected anywhere **What do you dislike about 3CX?** Don't have any downsides. We have been very happy with it **What problems is 3CX solving and how is that benefiting you?** Being able to transfer calls to anyone at any time at any location ### 26. Huge cut in costs and improvement in functions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** How simple it is to add users is quite impressive compared with our former Avaya system. **What do you dislike about 3CX?** It is not really multilanguage. Like the phone conference, you need to choose one language. there should be a way to setup at least 2. The phone client should have an automatic DND setting. **What problems is 3CX solving and how is that benefiting you?** With the integrated video conferencing and screen sharing, we don't need third party tols like webex anymore. ### 27. 3CX is an amazing phone system -- Amazing price for a lot of features! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** I love the ease of management. Everything looks so clean and is straight forward. **What do you dislike about 3CX?** I would like to see the ability to create recurring meetings. **Recommendations to others considering 3CX:** Do it. You'll never look back. The cost savings and reliability out-pace all competitors! **What problems is 3CX solving and how is that benefiting you?** So many of our clients are now using 3CX apps and web clients due to COVID-19. The allows for business continuity and excellent communication from anywhere. ### 28. Use 3CX for cost-saving in telecommunications **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about 3CX?** I like how 3CX can call both landlines and mobiles. With just a laptop and headset, we have now removed the need for mobile phones and legacy phones. **What do you dislike about 3CX?** What I dislike is that 3CX can be spotty when calling. It's a function of both the need for a powerful laptop and a good internet connection. **Recommendations to others considering 3CX:** Please do a trial run first to test the internet system if their computer system can handle it. **What problems is 3CX solving and how is that benefiting you?** We're trying to transition to a telecommunications system that will account for our calls to both mobile and landlines. We're hoping this will cut our costs. ### 29. Great experience, for admins and clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Austin D. | Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** The easy interface and administration are the most noteworthy. **What do you dislike about 3CX?** The training offered could be easier to understand. **Recommendations to others considering 3CX:** Cost effective, reliable, and easy to use. **What problems is 3CX solving and how is that benefiting you?** Client satisfaction. ### 30. Really enjoy using 3Cx **Rating:** 4.5/5.0 stars **Reviewed by:** David S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Web video, soft client, ease of use and admin. Voice mail transcription **What do you dislike about 3CX?** Some of the extension mgmt could use work **What problems is 3CX solving and how is that benefiting you?** Unified communication. Work from home. ### 31. Excellent product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** The webconference included the qr code for softphone **What do you dislike about 3CX?** configuring a NTP server built in would help **What problems is 3CX solving and how is that benefiting you?** connect remotely on the webconsole from anywhere ### 32. good service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** flexibility and quality of product provided **What do you dislike about 3CX?** having to pay for it although the solutions we have implemented have been cost effective **Recommendations to others considering 3CX:** Cost effective solution that is straight forward to implement and simple to use and administer. Effective as foc trial and also larger organisations looking to service at multiple sites.. **What problems is 3CX solving and how is that benefiting you?** how diverse the prodcut's services are along with platform flexibility ### 33. Great, but every now in then I'll run into minor problems **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** The simple interface and how accessible it is across devices (computers, smartphones and so on). **What do you dislike about 3CX?** The app is buggy on iOS devices and calls sometimes cut out. **Recommendations to others considering 3CX:** Great way to stay connected across different devices and easy to use! **What problems is 3CX solving and how is that benefiting you?** Calls sometimes drop when using the iOs app, but the platform is easy to use and very accessible. ### 34. Great PBX, easy to use, has lots of features! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2020 **What do you like best about 3CX?** Has a good acd and call queues, upgrades are easy. Mobile app is great. **What do you dislike about 3CX?** Would like to see more routing options for calls and hold music in between queues, better notifications of a breach and logic for skils based routing. **Recommendations to others considering 3CX:** Get a good demo, it's really neat. **What problems is 3CX solving and how is that benefiting you?** Working from home has been a breeze with 3CX. ### 35. 3CX replaces your handsets and landlines **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **What do you like best about 3CX?** With 3CX our company has been able to achieve the following: - Reduce clutter by getting rid of landlines and mobile phones. We make most of our calls now thru the laptop - Cost savings are made by switching to this application. We are able to cut our landline and postpaid plans. - Call transfers. Customers that call our company can now be redirected easily to other departments. We can also choose to put them on call waiting if needed. Previously, we were unable to do this. **What do you dislike about 3CX?** What I dislike: - Around 30% of the calls we make are blurry for some reason. The support team tells us it could be our internet plan or it could be our laptops as older versions of laptops do not run that well with the application. - 3CX does not allow texts. This is important as we sometimes have to text customers a heads-up before giving them a call. **Recommendations to others considering 3CX:** You should do a trial run before purchasing the software. This may have been our biggest mistake here because if we did do the trial run and observed the poor call quality, we have not continued with the service. 3CX is quite expensive. **What problems is 3CX solving and how is that benefiting you?** 3CX is a VOIP that has allowed us to consolidate our telecommunication tools. ### 36. 3CX is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** I love what they're doing with the web client and enhancements surrounding that. **What do you dislike about 3CX?** The lack of recurring conference scheduling. **Recommendations to others considering 3CX:** Do your homework and know what you should do from a networking perspective. **What problems is 3CX solving and how is that benefiting you?** Seamless remote work. With COVID, we are 100% operational because of 3CX's ease of use and ability to work anywhere. ### 37. Recommended as a Phone system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Been using 3CX for over 2 years now, and I've found it be a great program for managing phones and users **What do you dislike about 3CX?** 3CX for mobile is still not fully functional (issues with Wifi/Cellular switching) **What problems is 3CX solving and how is that benefiting you?** Mobile app not fully capable of being consistent, but it's helped our mobile users stay more connected ### 38. Good PBX and support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** I like the ability to manage the PBX myself. **What do you dislike about 3CX?** I dislike that 3cx updates the conference site without providing feedback or a heads up. **Recommendations to others considering 3CX:** Easy to use and manage. Ease of use is much better than Iwatsu **What problems is 3CX solving and how is that benefiting you?** Immediate addition of extensions, as needed. Realized cost savings after transitioning to 3cx. ### 39. Next Level Phones **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2019 **What do you like best about 3CX?** The thing i like best is the fact that you can use the system on a computer (so you can search a number in google, and copy and paste it into the desktop app) and it will dial from your computer and you can pick the phone handset up and the call has already dialled. **What do you dislike about 3CX?** Nothing at the moment that i dislike about this system **Recommendations to others considering 3CX:** Easy to use, brilliant at keeping track of calls. good contact list **What problems is 3CX solving and how is that benefiting you?** Problems such as knowing when people are in and out in various office is a big benefit, they can just switch their phone to out and we can see on the app that they are unavailable ### 40. Rock solid performance, very customisable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** 3CX is easy to install, adapt and manage. We have 220 users in various working environments from inbound customer service, outbound sales and general admin. **What do you dislike about 3CX?** We are very happy with our use of 3CX and have no problems. **Recommendations to others considering 3CX:** go for it...it is excellent **What problems is 3CX solving and how is that benefiting you?** Incredibly easy to customise ### 41. not bad **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2020 **What do you like best about 3CX?** the ease of access and functionality of the devices on site **What do you dislike about 3CX?** the firmeware updates caused issues with certain models of phones **Recommendations to others considering 3CX:** it is a great tool to have for VIOP for small or large sized companies **What problems is 3CX solving and how is that benefiting you?** no problems are being solved other normal everyday ones ### 42. A phone system that is so easy to use. The frequent updates, keep the software fresh. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** The User interface, and the ease of updates. **What do you dislike about 3CX?** The restriction on the quality for hold music. **Recommendations to others considering 3CX:** No Comment **What problems is 3CX solving and how is that benefiting you?** 3CX provides us with a PBX that does not rely on a particular brand of hardware. It allowed us to save money by not having to purchase expensive hardware. ### 43. 3CX Phone System **Rating:** 3.0/5.0 stars **Reviewed by:** Brianna G. | Life Development Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2019 **What do you like best about 3CX?** I like the convenience of using my work phone without having to have a desk phone! **What do you dislike about 3CX?** I dislike that it doesn’t ring when the app isn’t open. **What problems is 3CX solving and how is that benefiting you?** All of our staff are usually on the go, so this is a good tool! ### 44. Excellent experience and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** We manage our phones and have a lot of flexibility **What do you dislike about 3CX?** Nothing really negative to mention all features are great **Recommendations to others considering 3CX:** Important To understand the need of the business and make decisions based on that **What problems is 3CX solving and how is that benefiting you?** We have solved our communication issue and phone needs including offsite locations ### 45. Phone of the future! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan P. | COO & Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2019 **What do you like best about 3CX?** 3CX makes it incredibly easy to have a presence at the office even when you’re on the road! **What do you dislike about 3CX?** Sometimes 3CX is difficult to manage via the mobile iOS app. **What problems is 3CX solving and how is that benefiting you?** Keeping in communication with the team is critical and C3X makes that possible! ### 46. 3CX is a great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** all encompassing tool. phone and conference **What do you dislike about 3CX?** chat groups could have better group options **Recommendations to others considering 3CX:** use the trial and test it and all of its features **What problems is 3CX solving and how is that benefiting you?** replaced a our pbx, and our conference systems at a lower price point than either alone ### 47. If I don't get my $50 gift card I will be pissed. Great software btw. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2020 **What do you like best about 3CX?** Lightweight, super user friendly webclient **What do you dislike about 3CX?** Needs a multi-tenant version. Would be great for scale-able managed PBX resale. **Recommendations to others considering 3CX:** It is great. And if I don't get my gift card I will never use 3CX again. **What problems is 3CX solving and how is that benefiting you?** Cost savings, valued feature additions. ### 48. The call software that actualy works **Rating:** 3.0/5.0 stars **Reviewed by:** pistea e. | I love this platform, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2019 **What do you like best about 3CX?** i like mostly 3cx for its ease of learning and it great features that are convenient and help speed the workflow **What do you dislike about 3CX?** I dislike the ability to first change the ringtone color and interface layout,The theme should extend all the way to the contacts list as well,And it sometimes can miss calls **Recommendations to others considering 3CX:** A Great tool that will get things done **What problems is 3CX solving and how is that benefiting you?** Candidates not being able to log in,Errors ,troubleshooting ### 49. Very easy to administrate, 95% of all features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** how easy it is to administer and use even on a mobile device **What do you dislike about 3CX?** need a way to separate 911 groups for multi-site clients **Recommendations to others considering 3CX:** go for it! **What problems is 3CX solving and how is that benefiting you?** mobile workforce, call centers. very easy to set up and maintain ### 50. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2020 **What do you like best about 3CX?** Flexibility and scalability makes 3CX the best in the market **What do you dislike about 3CX?** There is nothing to dislike, the licencing format means you have so many options. **What problems is 3CX solving and how is that benefiting you?** Remote working is easy, call costs are down. ## 3CX Discussions - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote - [Arabic Support !?](https://www.g2.com/discussions/arabic-support) - 1 comment, 1 upvote - [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) - 2 comments, 1 upvote - [Teams integration](https://www.g2.com/discussions/34346-teams-integration) - 1 comment, 1 upvote - [Turkish language support](https://www.g2.com/discussions/34274-turkish-language-support) - 1 comment, 1 upvote - [View 3CX pricing details and edition comparison](https://www.g2.com/products/3cx/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+03%3A45%3A10+-0500&secure%5Bsession_id%5D=1c2998fc-065d-44ee-9891-fe12d31d5ce0&secure%5Btoken%5D=f8b575ed5dc336f217eb663716d7f71cd97d8ba0c5653ab001aff83aff28f091&format=llm_user) ## 3CX Integrations - [1CRM](https://www.g2.com/products/1crm/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AMS](https://www.g2.com/products/ams-ams/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Cargas Energy](https://www.g2.com/products/cargas-energy/reviews) - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [Dynamics 365 Marketing](https://www.g2.com/products/dynamics-365-marketing/reviews) - [Fidelio ERP](https://www.g2.com/products/fidelio-erp/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [Freshworks](https://www.g2.com/products/freshworks/reviews) - [Google BigQuery Data Transfer Service](https://www.g2.com/products/google-bigquery-data-transfer-service/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jetpack](https://www.g2.com/products/jetpack-jetpack/reviews) - [Kommo](https://www.g2.com/products/kommo/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MongoDB](https://www.g2.com/products/mongodb/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## 3CX Features **Channels** - Voice - Web Chat - Mobile SMS **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - In-App Messaging **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top 3CX Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,557 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,381 reviews)