--- title: 3CX Reviews meta\_title: '3CX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 547 reviews by the users' company size, role or industry to find out how 3CX works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 547 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 3CX Reviews & Product Details Visit Website 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. * * * Product Website 3CX Seller [3CX](https://www.g2.com/sellers/3cx) Discussions [3CX Community](https://www.g2.com/products/3cx/discuss) Languages Supported German, English, French, Italian, Polish, Portuguese, Russian, Spanish, Chinese (Simplified) Solution Type All-in-One Overview by Ruth Abbott Show More ## Pricing Pricing provided by 3CX. ### 3CX SMB Free 10 Users [ View More Pricing Information ](https://www.g2.com/products/3cx/pricing) ## 3CX Integrations (33) What do users say about integrations? Verified by 3CX [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 1CRM ](https://www.g2.com/products/1crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AMS ](https://www.g2.com/products/ams-ams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bitrix24 ](https://www.g2.com/products/bitrix24/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cargas Energy ](https://www.g2.com/products/cargas-energy/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ConnectWise Automate ](https://www.g2.com/products/connectwise-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Marketing ](https://www.g2.com/products/dynamics-365-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fidelio ERP ](https://www.g2.com/products/fidelio-erp/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kommo ](https://www.g2.com/products/kommo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MongoDB ](https://www.g2.com/products/mongodb/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MySQL ](https://www.g2.com/products/mysql/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Nutshell ](https://www.g2.com/products/nutshell/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OpenAI Whisper ](https://www.g2.com/products/openai-whisper/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PostgreSQL ](https://www.g2.com/products/postgresql/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Connector 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Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Steve W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve W.") SW Steve W. Mid-Market (51-1000 emp.) 2/2/2023 "Fairly clumsy and lacking features" 1.5/5 What do you like best about 3CX? It's got a better interface than Asterisk or FreePBX. If you're using a supported provider, set up, should be fairly simple. There are some advanced features like IVR, multi-tenanted installations, and hotel/call centre functionality Review collected by and hosted on G2.com. What do you dislike about 3CX? The sales model is annoying, predominantly relying on re-sellers. It's very hard to purchase or renew anything directly with 3CX. The model of providing a hosted option, or your own hosting, or on premise, seems flexible, but ultimately it's quiet a confusing way to sell the product. Support seems to vary, and they charge fees to SIP providers to be featured and supported on the platform, so you might find that support for your SIP provider is there at the beginning, but in my case, it became no longer supported, and I had to use manual settings which have been unreliable. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? It provides a reasonable commercial alternative to a platform like free PBX. We use it to support our office across two countries with multiple inbound and outbound numbers, with most of our users now using the 3CX mobile app Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") UM Verified User in Machinery Small-Business (50 or fewer emp.) 11/4/2022 "Not so cool." 1.5/5 What do you like best about 3CX? 1. I can answer calls and make calls away from my desk. I like the ability to text customers. 2. I like the easy interface for launching a URL when someone calls in. It eliminates the need to launch a URL manually and search for a customer. This feature looks up the caller using the phone number on the caller ID. 3. Sound quality is good. Review collected by and hosted on G2.com. What do you dislike about 3CX? 1. When I get transferred calls on my desktop app, I pick up and converse with the caller, but the phone keeps ringing. This never happens on a call placed directly to my extension. It is ONLY when one of my colleagues transfers a call to me. 2. When a customer sends a video via SMS, it arrives without any filename extension. I have to append a filename extension. It does play but is extraordinarily blurry and of poor quality. It is useless at that point. 3. The mobile app seems rather clumsy and power intensive. It takes a while to switch from Recent Calls to Chat, etc. 4. The desktop app has only one ringtone baked into the code. There is nothing like changing it. Wow! How's that for customizing? Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? I work remotely. 3CX allows me to work seamlessly with the rest of the team. Review collected by and hosted on G2.com. Show More Response from Vanesha Tiffany Pillay of 3CX [Editedit](https://www.g2.com/survey_responses/3cx-review-7312514/official_response/edit) Hello, We are sorry to hear you are facing some issues! Please visit the 3CX Forum if you need any assistance https://www.3cx.com/community/. It's an excellent place to find support from customers, resellers, enthusiasts, and team members. Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 11/27/2017 "Decent but has bugs" 2/5 What do you like best about 3CX? The system itself was easy to use. Very simple design, didn't have issues running, overall a great tool for while your company has its own dialing system in the works. Review collected by and hosted on G2.com. What do you dislike about 3CX? Call quality, dropped calls, "silent dialing" issues Review collected by and hosted on G2.com. Recommendations to others considering 3CX: Be prepared to have dials dropped. It's not fault free by any means, but it gets the job done. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? It was a great tool for temporary use while our tech team made a dialer specific to our company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Lisa N. K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa N. K.") LK Lisa N. K. Partner Relationship Manager Computer Software Mid-Market (51-1000 emp.) 1/23/2017 "3CX for Everyday Phone Use" 1.5/5 What do you like best about 3CX? I like being able to take/make a call from my desktop without moving away from the machine or removing my headphones. Review collected by and hosted on G2.com. What do you dislike about 3CX? I dislike the fact that 3CX cannot read from my contacts list. This is where cell phone is superior. I dislike how the beeps associated with hitting numbers are not consistent on 3CX (sometimes beeps, sometimes not). There is a time lag with 3CX almost as if it cannot keep up with me. It took me a long time to find the mute button. I have it down now. If I don't have the application active, it doesn't ring. I cannot open the app using the start menu, only the dropdown on the right side of the screen. Took me a support ticket to find this work around. Review collected by and hosted on G2.com. Recommendations to others considering 3CX: I don't know what other options are out there, but carefully consider them. Review collected by and hosted on G2.com. What problems is 3CX solving and how is that benefiting you? Monetary savings with 3CX over desk phone hardware. Our company no longer has to maintain and support hundreds of desk phones. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about 3CX? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about 3CX ](https://www.g2.com/products/3cx/discussions/new) ![Mahmoud M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mahmoud M.") MM Mahmoud Madi • Last activity over 3 years ago Arabic Support !? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/arabic-support) GU Guest User • Last activity about 1 year ago What is 3CX used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-3cx-used-for) [ View all Discussions ](https://www.g2.com/products/3cx/discuss) ## Pricing Options Pricing provided by 3CX. ### 3CX SMB Free 10 Users ### 3CX PRO Starting at $350.00 Per Year ### 3CX ENT Starting at $425.00 Per Year [ View More Pricing Information ](https://www.g2.com/products/3cx/pricing) 3CX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,430) [ Compare Now ](https://www.g2.com/compare/3cx-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d152f8dd6df397e3166d4cbbe01e5e1a/cisco-unified-communications-manager-callmanager.png "Product Avatar Image") Cisco 4.4/5(111) [ Compare Now ](https://www.g2.com/compare/3cx-vs-cisco-unified-communications-manager-callmanager) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bdaa2dbaa72289eaef34c1e9a83d917d/yeastar-s-series-voip-pbx.png "Product Avatar Image") Yeastar S-Series VoIP PBX 4.9/5(15) [ Compare Now ](https://www.g2.com/compare/3cx-vs-yeastar-s-series-voip-pbx) ##### ##### 3CX Features Basic Communication Phone Calls Video Calls Conference Calls Advanced Features Hold Music Automated Attendants Access Browser Extension Individual Download Channels Voice [ View More Features ](https://www.g2.com/products/3cx/features) ## Top-Rated Alternatives [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,430) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/3cx/competitors/alternatives) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[Live Chat](https://www.g2.com/categories/live-chat)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[Live Chat](https://www.g2.com/categories/live-chat)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which cloud migration assessment tools deliver a complete portfolio analysis and go/no-go decision in 30 days?](https://www.g2.com/discussions/which-cloud-migration-assessment-tools-deliver-a-complete-portfolio-analysis-and-go-no-go-decision-in-30-days)[What platform integrates website building with marketing automation tools?](https://www.g2.com/discussions/what-platform-integrates-website-building-with-marketing-automation-tools)[Which financial aid software reduces bias in need analysis and calculates objective aid amounts automatically?](https://www.g2.com/discussions/which-financial-aid-software-reduces-bias-in-need-analysis-and-calculates-objective-aid-amounts-automatically) [Best cloud infrastructure monitoring software for tech startups](https://www.g2.com/discussions/best-cloud-infrastructure-monitoring-software-for-tech-startups)[ConnectWise PSA vs Autotask vs HaloPSA for an MSP with around 20 technicians that wants to stop paying for features they never use?](https://www.g2.com/discussions/connectwise-psa-vs-autotask-vs-halopsa-for-an-msp-with-around-20-technicians-that-wants-to-stop-paying-for-features-they-never-use)[Pros and Cons Details](https://www.g2.com/products/3cx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)