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Compare 3CX and Cisco Unified Communications Manager (CallManager) 
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At a Glance
Market Segments
Mid-Market (56.0% of reviews)
Mid-Market (49.5% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
3CX
Star Rating
(515)4.4 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansCisco Unified Communications Manager (CallManager)
Star Rating
(110)4.4 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Cisco Unified Communications Manager (CallManager)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cisco Unified Communications Manager excels in its IVR capabilities, scoring a remarkable 9.4, which reviewers mention significantly enhances customer interaction and call routing efficiency.
- Reviewers mention that 3CX shines in ease of use, with a score of 9.0, making it a preferred choice for teams looking for a user-friendly interface and quick setup, as highlighted by users on G2.
- G2 users note that Cisco Unified Communications Manager's call management features, particularly its Automatic Call Distribution (ACD) scoring 9.0, provide robust solutions for handling high call volumes effectively.
- Users say that 3CX offers superior mobile accessibility, scoring 8.9, which reviewers mention is crucial for remote teams needing reliable communication tools on the go.
- Reviewers mention that Cisco Unified Communications Manager's quality of support, rated at 8.6, is a strong point, with users appreciating the responsiveness and expertise of the support team during critical issues.
- Users on G2 report that 3CX's collaboration tools, particularly its screen sharing feature scoring 8.4, are highly effective for team meetings, making it easier to share presentations and work collaboratively in real-time.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Cisco Unified Communications Manager (CallManager)
No pricing availableFree Trial
3CX
Free Trial is available
Cisco Unified Communications Manager (CallManager)
No trial information availableRatings
Meets Requirements
8.9
342
9.1
90
Ease of Use
9.0
349
8.2
91
Ease of Setup
8.9
229
6.9
51
Ease of Admin
9.0
218
8.0
53
Quality of Support
8.0
311
8.6
86
Has the product been a good partner in doing business?
8.6
207
8.8
52
Product Direction (% positive)
8.5
344
8.4
89
Features by Category
Channels
9.3
123
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
93
|
Verified
Not enough data
7.3
67
Not enough data
Feature Not Available
Not enough data
Generative AI
6.8
23
Not enough data
Functions
8.9
178
|
Verified
Not enough data
8.9
183
|
Verified
Not enough data
8.9
180
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
93
Not enough data
9.1
116
Not enough data
8.7
97
Not enough data
8.5
94
|
Verified
Not enough data
Agentic AI - Contact Center
6.2
13
Not enough data
6.5
13
Not enough data
6.8
12
Not enough data
7.1
12
Not enough data
Administrative
8.2
149
|
Verified
Not enough data
9.0
176
|
Verified
Not enough data
8.5
182
|
Verified
Not enough data
9.0
114
Not enough data
8.3
103
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
9.0
43
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
22
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.3
22
Not enough data
9.6
22
Not enough data
9.8
22
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.4
190
|
Verified
9.8
40
|
Verified
8.4
133
|
Verified
8.7
29
|
Verified
8.3
133
|
Verified
8.2
34
|
Verified
8.2
118
|
Verified
7.7
8
8.8
173
|
Verified
9.4
38
|
Verified
9.4
184
|
Verified
9.8
39
|
Verified
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
7.9
29
8.5
154
|
Verified
7.6
27
8.4
165
|
Verified
7.3
25
|
Verified
Advanced Features
8.5
172
|
Verified
9.1
33
|
Verified
9.0
162
|
Verified
8.6
35
|
Verified
Feature Not Available
9.1
9
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Feature Not Available
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Feature Not Available
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Cisco Unified Communications Manager (CallManager) are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
3CX is categorized as Live Chat, Contact Center, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Cisco Unified Communications Manager (CallManager) is categorized as Audio Conferencing
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cisco Unified Communications Manager (CallManager)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.2%
Hospital & Health Care
5.7%
Telecommunications
5.2%
Education Management
5.0%
Financial Services
4.2%
Other
69.7%
Higher Education
15.5%
Information Technology and Services
13.6%
Computer Software
7.8%
Telecommunications
4.9%
Insurance
4.9%
Other
53.4%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Cisco Unified Communications Manager (CallManager) has no discussions with answers
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