Link copied to clipboard # 3CX vs Cisco Unified Communications Manager (CallManager) Comparison - What are their main differences? Share [ Export ](/compare/3cx/cisco-unified-communications-manager-callmanager/export.csv) 3CXCisco[+ Add Product](#) Pricing **3CX** Free Trial **$350.00** Flat Rate Per Year · 3CX PRO **$425.00** Flat Rate Per Year · 3CX ENT **Cisco Unified Communications Manager (CallManager)** No pricing available **Pricing Insights** from reviews Perceived Cost **3CX** $$$$$ **Cisco Unified Communications Manager (CallManager)** $$$$$ Average Discount **3CX** 9% **Cisco Unified Communications Manager (CallManager)** 26%17% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **3CX** 6 months Based on 100 responses **Cisco Unified Communications Manager (CallManager)**6 months Based on 100 responses Return on Investment **3CX** 6 months Based on 100 responses **Cisco Unified Communications Manager (CallManager)**6 months Based on 100 responses ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") ![Cisco Unified Communications Manager (CallManager)](https://images.g2crowd.com/uploads/product/hd_favicon/1487565588/cisco-unified-communications-manager-callmanager.svg "Cisco Unified Communications Manager (CallManager)") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **3CX** Ease of Use (44) Reliability (32) Complex Processes (11) Difficult Configuration (10) **Cisco Unified Communications Manager (CallManager)** Reliability (3) Video Conferencing (3) Complex Processes (2) Billing Issues (1) Integrations **3CX** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_696e8504eb1508a942835ead09fd3184/act.png "Product Avatar Image") Act! ](https://www.g2.com/products/act/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03f8d2757ccca353d8c2fd621675709f/bitrix24.png "Product Avatar Image") Bitrix24 ](https://www.g2.com/products/bitrix24/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e7529e5e0a51dfa722d00aa6435bf11f/connectwise-cpq.png "Product Avatar Image") ConnectWise CPQ ](https://www.g2.com/products/connectwise-cpq/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/359/large_detail_13bbb369c8268754a786f3dce328f6ce.jpeg "Product Avatar Image") Dynamics 365 ](https://www.g2.com/products/dynamics-365-2026-11-02/reviews)[ View all ](https://www.g2.com/products/3cx/integrations) **Cisco Unified Communications Manager (CallManager)** Not enough data Screenshots **3CX** ![3CX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/120246/3CX-Contact-Center.png) **Cisco Unified Communications Manager (CallManager)** No screenshot available **Ratings** from reviews Meets Requirements **3CX** **8.9** /10 Based on 386 responses **Cisco Unified Communications Manager (CallManager)** **9.1** /10 Based on 91 responses Ease of Use **3CX** **9.0** /10 Based on 394 responses **Cisco Unified Communications Manager (CallManager)** **8.1** /10 Based on 92 responses Ease of Setup **3CX** **8.8** /10 Based on 273 responses **Cisco Unified Communications Manager (CallManager)** **6.9** /10 Based on 52 responses Ease of Admin **3CX** **8.9** /10 Based on 249 responses **Cisco Unified Communications Manager (CallManager)** **8.0** /10 Based on 54 responses Quality of Support **3CX** **7.9** /10 Based on 351 responses **Cisco Unified Communications Manager (CallManager)** **8.6** /10 Based on 87 responses Has the product been a good partner in doing business? **3CX** **8.6** /10 Based on 239 responses **Cisco Unified Communications Manager (CallManager)** **8.7** /10 Based on 53 responses Product Direction (% positive) **3CX** **8.3** /10 Based on 379 responses **Cisco Unified Communications Manager (CallManager)** **8.4** /10 Based on 90 responses **Features** ratings from reviews VoIP Providers **8.4** /10 Based on 286 responses **8.6** /10 Based on 46 responses Contact Center **8.3** /10 Based on 329 responses Not enough data Video Conferencing **9.0** /10 Based on 146 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free Call Center Infrastructure (CCI) **8.7** /10 Based on 56 responses Not enough data Live Chat **8.5** /10 Based on 60 responses Not enough data Cloud PBX Platforms **8.7** /10 Based on 31 responses Not enough data UCaaS Platforms **9.2** /10 Based on 74 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 36.3% Mid-Market(51-1000 emp.) 54.4% Enterprise(\> 1000 emp.) 9.3% Small-Business(50 or fewer emp.) 36.3% Mid-Market(51-1000 emp.) 54.4% Enterprise(\> 1000 emp.) 9.3% Small-Business(50 or fewer emp.) 6.7% Mid-Market(51-1000 emp.) 50.0% Enterprise(\> 1000 emp.) 43.3% Small-Business(50 or fewer emp.) 6.7% Mid-Market(51-1000 emp.) 50.0% Enterprise(\> 1000 emp.) 43.3% **Reviewers' Industry** [![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX")](https://www.g2.com/products/3cx/reviews) 3CX Information Technology and Services 11.2% Education Management 5.2% Hospital & Health Care 5.2% Telecommunications 4.7% Financial Services 4.3% Other 69.5% [![Cisco Unified Communications Manager (CallManager)](https://images.g2crowd.com/uploads/product/hd_favicon/1487565588/cisco-unified-communications-manager-callmanager.svg "Cisco Unified Communications Manager (CallManager)")](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) Cisco Unified Communications Manager (CallManager) Higher Education 15.4% Information Technology and Services 13.5% Computer Software 7.7% Government Administration 4.8% Telecommunications 4.8% Other 53.8% Alternatives **3CX Alternatives** ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Webex Calling](https://images.g2crowd.com/uploads/product/hd_favicon/19f6fb8cb90b33e10a8a01dbbd84cfb6/webex-calling.svg "Webex Calling") [ Webex Calling ](/products/webex-calling/reviews) **Cisco Unified Communications Manager (CallManager) Alternatives** ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Vonage Business Communications](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-business-communications.svg "Vonage Business Communications") [ Vonage Business Communications ](/products/vonage-business-communications/reviews) ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") [ GoTo Connect ](/products/goto-connect/reviews) ## 3CX vs Cisco FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Cisco vs 3CX? Cisco is distinguished by its enterprise-grade reliability and integrations, while 3CX stands out for ease of setup and user-friendly administration. | [Cisco](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) | [3CX](https://www.g2.com/products/3cx/reviews) | | --- | --- | | 4.4/5 (111 reviews) | 4.4/5 (547 reviews) | | Mid-Market | Mid-Market | | 6.9 | 8.8 | | 8.6 | 7.9 | | Reliability | Ease of Use | ### How do the pricing models of Cisco and 3CX compare? 3CX is rated as the stronger value, with higher reviewer satisfaction on price and cost-related dimensions. - **Cisco:** Reviewers frequently cite higher licensing and maintenance expenses, with several noting that the solution is less profitable for small companies or those with fewer than 50 users. - **3CX:** Reviewers consistently highlight 3CX's affordability and strong feature-to-price value, with many describing it as cost-effective and a modern alternative to traditional phone systems. - **Switching-reason:** Several reviewers mention switching to 3CX for its lower cost and easier deployment compared to more complex or expensive alternatives. ### What are the best alternatives to Cisco and 3CX? The top three alternatives to Cisco and 3CX are Nextiva, Genesys Cloud CX, and RingEX. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Cisco](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) | 4.4/5 (111 reviews) | Mid-Market | Relatively expensive, especially for smaller businesses | Reliability | | [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | Affordable, strong feature-to-price value | Ease of Use | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,620 reviews) | Small-Business | — | — | | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1,558 reviews) | Mid-Market | — | — | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1,432 reviews) | Small-Business | — | — | ### Which VoIP Providers features should I prioritize when comparing Cisco and 3CX? Buyers comparing Cisco and 3CX should prioritize ease of setup, ease of use, integrations, reliability, and cost-effectiveness. - **Ease of Setup:** Cisco 6.9, 3CX 8.8 - **Ease of Use:** Cisco 8.1, 3CX 9.0 - **Integrations:** 3CX all-time mentions: 20; Cisco all-time mentions: 1 - **Reliability:** Cisco all-time mentions: 3; 3CX all-time mentions: 31 - **Cost-Effectiveness:** 3CX is frequently cited as affordable and cost-saving in recent reviews, while Cisco is noted for higher licensing and maintenance costs. ### What are the pros and cons of Cisco vs 3CX? Cisco's headline strength is reliability, while 3CX is most praised for ease of use and flexibility. - **Cisco strengths:** Reliability (3 all-time mentions), video conferencing (3), communication features (2), customer service (2), messaging features (2), integrations with Cisco products, and robust enterprise capabilities. - **Cisco trade-offs:** Complex processes (2), higher licensing and maintenance costs, less intuitive administration panel, and less profitability for small companies. - **3CX strengths:** Ease of use (42 all-time mentions), reliability (31), flexibility (23), features (22), easy setup (21), integrations (20), intuitive interface (18), affordability (12), and strong mobile and desktop app support. - **3CX trade-offs:** Complex processes (11), limited or paid support for some hardware, occasional mobile app connectivity issues, and frequent updates that may disrupt user experience. ### Is Cisco or 3CX better for small businesses? 3CX is the better fit for small businesses, with strong reviewer sentiment on affordability and ease of setup. - **Cisco:** Largest segment is Mid-Market; reviewers note higher costs and complexity, making it less suitable for small companies or those with fewer than 50 users. - **3CX:** Largest segment is Mid-Market; reviewers consistently highlight its affordability, flexibility, and ease of deployment for small businesses. ### Which VoIP Providers platform has better integrations? 3CX is favored for integrations, with more reviewer-cited integration mentions and flexibility. - **Cisco:** Integrates well with Cisco Unity Connection, IM&P, and Microsoft software, with 1 all-time mention for integrations. - **3CX:** Integrations with HubSpot, Salesforce, and CRM tools are frequently cited, with 20 all-time mentions for integrations. ### How do Cisco and 3CX compare on customer support? Cisco and 3CX are within 0.7 points on Quality of Support, with Cisco at 8.6 and 3CX at 7.9, indicating a slight edge for Cisco but near parity. - **Cisco:** Reviewers describe support as robust and available 24/7, though some note complex support processes and the need for paid support licenses. - **3CX:** Reviewers highlight helpful support and knowledgeable staff, but also mention limited or paid support for certain hardware and slower response times for complex issues. ### Which is easier to implement, Cisco or 3CX? 3CX is rated significantly easier to implement, with an Ease of Setup score of 8.8 versus Cisco's 6.9. - **Cisco:** Reviewers note a steep learning curve, complex setup, and the need for specialized expertise, especially for advanced features and integrations. - **3CX:** Reviewers consistently praise its straightforward setup, low learning curve, and quick deployment, with many citing easy onboarding for both users and administrators. ### Which product has better Mobile? 3CX is favored for Mobile, with higher ease-of-use scores and more frequent positive mentions. - **Cisco:** Ease of Use score: 8.1; reviewers mention mobile remote access and mobile app support, but note occasional connectivity and interface issues. - **3CX:** Ease of Use score: 9.0; reviewers frequently highlight the ability to use the mobile app for calls, chat, and messaging, with 13 all-time mentions for accessibility and strong support for remote and on-the-go communication.