# 3CX vs RingEX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingEX excels in reliability, boasting a 99.99% uptime which minimizes call drops. Users appreciate the platform's all-in-one capabilities for calls, texts, and video meetings, highlighting its performance and supportive customer service.
- **Users say** that 3CX offers exceptional value for its feature set, particularly for technical users. The ability to self-host on a simple server while maintaining good performance is frequently praised, making it a strong choice for those who prioritize flexibility and control.
- **Reviewers mention** that RingEX provides a clean and intuitive user interface, making it easy for both internal and external communications. The mobile application is noted for its reliability, ensuring clear audio without interruptions during calls.
- **According to verified reviews** , 3CX shines in its ease of use and setup, with many users finding it straightforward to deploy and maintain. This is particularly beneficial for organizations looking for a quick implementation without extensive technical resources.
- **G2 reviewers highlight** that while RingEX has a slightly lower star rating, its recent user feedback indicates a strong satisfaction with its AI features, such as AVA and ACE, which enhance meeting productivity by automatically summarizing discussions.
- **Users note** that 3CX's strong focus on mid-market solutions provides a robust set of tools for larger teams, but some small businesses may find it less tailored to their needs compared to RingEX, which is favored by small business users for its comprehensive features at a competitive price.



---
## Frequently Asked Questions

### What is the difference between RingEX vs 3CX?

3CX stands out for its higher G2 rating and ease of administration, while RingEX is favored for reliability and unified communications.

| | [RingEX](https://www.g2.com/products/ringex/reviews) | [3CX](https://www.g2.com/products/3cx/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.2/5 (1432 reviews) | 4.4/5 (547 reviews) |
| Largest Segment | Small-Business | Mid-Market |
| Ease of Setup score | 8.2 | 8.8 |
| Quality of Support score | 8.0 | 7.9 |
| Top Reviewer-Cited Strength | Reliability (107 all-time mentions) | Ease of Use (42 all-time mentions) |



### How do the pricing models of RingEX and 3CX compare?

3CX is rated higher for value, with a stronger price satisfaction score than RingEX.

- **RingEX:** Reviewers frequently mention that RingEX is expensive, with 23 all-time mentions of "Expensive" and 21 of "High Cost"; some appreciate the cost clarity and flexibility, but add-on costs are a recurring concern.
- **3CX:** Reviewers consistently highlight 3CX as affordable and offering unmatched value for its feature set, with 12 all-time mentions of "Affordable" and frequent praise for cost savings and competitive pricing.
- **Switching-reason:** In recent reviews, several buyers cite switching to 3CX for its lower cost and better value compared to legacy or higher-priced VoIP solutions.



### What are the best alternatives to RingEX and 3CX?

The top three alternatives to RingEX and 3CX are Nextiva, CloudTalk, and Genesys Cloud CX.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1432 reviews) | Small-Business | Reviewers mention flexible pricing but note add-on costs | Reliability (107 all-time mentions) |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | Consistently praised for affordability and cost savings | Ease of Use (42 all-time mentions) |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3619 reviews) | Small-Business | — | — |
| [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5 (1851 reviews) | Small-Business | — | — |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1558 reviews) | Mid-Market | — | — |



### Which VoIP Providers features should I prioritize when comparing RingEX and 3CX?

Buyers comparing RingEX and 3CX should prioritize reliability, ease of use, integrations, unified communications, and cost.

- **Reliability:** RingEX has 107 all-time mentions for reliability, while 3CX has 31.
- **Ease of Use:** 3CX leads with a 9.0 Ease of Use score and 42 all-time mentions; RingEX scores 8.6.
- **Integrations:** 3CX has 20 all-time mentions for integrations; RingEX reviewers highlight integrations with Google, Microsoft, and CRMs.
- **Unified Communications:** RingEX is frequently cited for consolidating calls, messaging, and meetings in one platform (multiple recent reviews); 3CX is also praised for unified communications but with fewer all-time mentions.
- **Cost:** 3CX is consistently praised for affordability (12 all-time mentions), while RingEX is noted as expensive (23 all-time mentions).



### What are the pros and cons of RingEX vs 3CX?

RingEX's headline strength is reliability, while 3CX is most praised for ease of use and affordability.

- **RingEX strengths:** Reliability (107 all-time mentions), easy communication (85), unified communications platform, strong integrations with Google and Microsoft, and AI-powered features.
- **RingEX trade-offs:** Expensive (23 all-time mentions), high cost (21), interface complexity, and occasional call issues (47).
- **3CX strengths:** Ease of use (42 all-time mentions), reliability (31), flexibility (23), easy setup (21), integrations (20), and affordability (12).
- **3CX trade-offs:** Complex processes (11 all-time mentions), limited native AI features, and support limitations for certain hardware and integrations.



### Is RingEX or 3CX better for small businesses?

RingEX is a stronger fit for small businesses, as it is most popular in the Small-Business segment and is frequently praised for its unified communications and ease of onboarding.

- **RingEX:** Largest segment is Small-Business; reviewers highlight easy onboarding, unified communications, and strong support for small teams.
- **3CX:** Largest segment is Mid-Market; reviewers note flexibility and cost savings, but also mention that setup and administration can be more complex for non-technical small business users.



### Which VoIP Providers platform has better integrations?

RingEX is favored for integrations, with reviewers highlighting its breadth and utility in connecting with other business tools.

- **RingEX:** Reviewers frequently mention integrations with Google, Microsoft, and CRMs, noting that these integrations streamline workflows and are a key benefit of the platform.
- **3CX:** Reviewers mention integrations with HubSpot and CRM tools, but also note limitations due to the lack of an open API and fewer native integration options.



### How do RingEX and 3CX compare on customer support?

RingEX and 3CX are rated at near-parity for Quality of Support, with scores of 8.0 and 7.9 respectively, indicating similar reviewer satisfaction.

- **RingEX:** Reviewers describe support as knowledgeable and helpful, with several citing quick response times and effective onboarding, though a minority mention inconsistent experiences.
- **3CX:** Reviewers note that support is generally helpful, especially for technical issues, but some mention challenges with hardware support and the need to submit tickets for assistance.



### Which is easier to implement, RingEX or 3CX?

3CX is rated higher for Ease of Setup, with a 0.6-point advantage over RingEX, and also leads on Ease of Admin.

- **RingEX:** Reviewers describe setup as straightforward for most teams, with onboarding materials and guides making the process accessible, though some mention a learning curve for advanced features.
- **3CX:** Reviewers consistently highlight easy setup, quick deployment, and a low learning curve, especially for technical users, with many citing the ability to get started in under an hour.



### Which product has better Mobile?

3CX is rated higher for Mobile, with reviewers consistently praising its mobile app experience and accessibility.

- **RingEX:** Reviewers note strong mobile capabilities and cross-device consistency, but also mention occasional mobile app glitches and a learning curve for new users.
- **3CX:** Reviewers highlight the ability to use the mobile app across iOS and Android, with frequent praise for accessibility and ease of use on mobile devices.



| | 3CX | RingEX | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 548 | 1,472 | 
| **Largest Market Segment** | Mid-Market (55.0% of reviews) | Small-Business (58.1% of reviews) | 
| **Entry Level Price** | Free 10 Users | $30.00 1 User Per Month | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (42 reviews)
- Reliability (31 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### RingEX

Pros:
- Ease of Use (195 reviews)
- Customer Support (124 reviews)

Cons:
- Complex Processes (44 reviews)
- Call Issues (42 reviews)

---
## Ratings Comparison
| Rating | 3CX | RingEX | 
|---|---|---|
  | **Meets Requirements** | 8.9 (367 reviews) | 8.8 (1185 reviews) | 
  | **Ease of Use** | 9.0 (375 reviews) | 8.6 (1203 reviews) | 
  | **Ease of Setup** | 8.8 (255 reviews) | 8.2 (783 reviews) | 
  | **Ease of Admin** | 9.0 (238 reviews) | 8.2 (679 reviews) | 
  | **Quality of Support** | 7.9 (334 reviews) | 8.1 (1087 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (228 reviews) | 8.3 (667 reviews) | 
  | **Product Direction (% positive)** | 8.4 (367 reviews) | 7.9 (1142 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | 8.7/10 | 187 |

#### Documents

| Feature | 3CX | RingEX | 
|---|---|---|
| **Editing** | Not enough data | Feature Not Available | 
| **Document Signature ** | Not enough data | 7.3 (149 reviews) | 
| **Storage** | Not enough data | 8.1 (157 reviews) | 
| **Fax to Email** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 

#### Agentic AI - Online Fax

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (11 reviews) | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 

#### Sending

| Feature | 3CX | RingEX | 
|---|---|---|
| **Fax Number** | Not enough data | 9.0 (174 reviews) | 
| **Existing Numbers** | Not enough data | 9.1 (171 reviews) | 
| **Cross-Platform Sending** | Not enough data | 8.9 (158 reviews) | 
| **Unlimited Sending** | Not enough data | 9.2 (161 reviews) | 
| **Contact Management** | Not enough data | 8.9 (165 reviews) | 
| **Alerts** | Not enough data | 9.1 (166 reviews) | 
| **Print Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Email to Fax** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Full Text Search** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Delivery Tracking** | Not enough data | Not enough data | 
| **Multiple Format Support** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **FoIP** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Whitelisting/Blacklisting** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Document Templates** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | 8.3/10 | 106 |

#### Host Tools

| Feature | 3CX | RingEX | 
|---|---|---|
| **Customizable Branding** | Not enough data | 8.5 (76 reviews) | 
| **Role-based Access** | Not enough data | 8.7 (81 reviews) | 
| **Recording** | Not enough data | 9.0 (91 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Attendee Tools

| Feature | 3CX | RingEX | 
|---|---|---|
| **Registration** | Not enough data | 8.7 (85 reviews) | 
| **Attendee Live Chat** | Not enough data | 8.9 (85 reviews) | 
| **Polls and Surveys** | Not enough data | 8.1 (68 reviews) | 

#### Post-Event Tools

| Feature | 3CX | RingEX | 
|---|---|---|
| **Reporting/Analytics** | Not enough data | 8.5 (65 reviews) | 
| **Attendee Reports** | Not enough data | 8.3 (68 reviews) | 

#### Integrations

| Feature | 3CX | RingEX | 
|---|---|---|
| **Social Media Integration** | Not enough data | 8.1 (59 reviews) | 
| **Third-Party Integrations** | Not enough data | 8.3 (66 reviews) | 

#### Agentic AI - Webinar

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | 

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Electronic Hand Raising** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **On-Demand Webinars** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Audience Engagement** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Quizzes** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Breakout Rooms** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Event Management** | Not enough data | Not enough data | 
| **Polls/Voting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Registration Management** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Q&A Management** | Not enough data | Not enough data | 
| **Multi hosts** | Not enough data | Not enough data | 
| **Event Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Video Streaming** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Call Analytics

| Feature | 3CX | RingEX | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | 9.0 (5 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | 3CX | RingEX | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Keyword Filtering** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **For Contact Centers** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Playbooks** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Text Mining** | Not enough data | Not enough data | 
| **Trend/Problem Indicators** | Not enough data | Not enough data | 
| **Notes Management** | Not enough data | Not enough data | 
| **Retention Tracking** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Intent Recognition** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Quality Assurance

| Feature | 3CX | RingEX | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 3CX | RingEX | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Performance

| Feature | 3CX | RingEX | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Employee Coaching Tools** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Customer Surveys** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Leaderboards** | Not enough data | Not enough data | 
| **Employee Reward Programs** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **KPI Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Multiple Scoring Models** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Screen Recording** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **RingEX** | N/A | N/A |

#### Channels

| Feature | 3CX | RingEX | 
|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Live Chat** | 8.6 (94 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.3 (71 reviews) | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Functions

| Feature | 3CX | RingEX | 
|---|---|---|
| **Call Routing** | 8.9 (181 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | 8.2 (93 reviews) | Not enough data | 
| **IVR** | 9.1 (117 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (12 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | RingEX | 
|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.0 (114 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 145 |
| **RingEX** | 9.0/10 | 307 |

#### Collaboration Tools

| Feature | 3CX | RingEX | 
|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | 9.1 (257 reviews) | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | 9.1 (143 reviews) | 
| **Whiteboarding** | 9.0 (33 reviews) | 8.7 (117 reviews) | 
| **Real-Time Chat** | 9.2 (39 reviews) ✓ Verified | 8.9 (143 reviews) | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | 9.1 (124 reviews) | 
| **File Sharing** | Not enough data | Not enough data | 
| **Private Chat** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | 3CX | RingEX | 
|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | 8.8 (246 reviews) | 
| **Video Call Recording** | 9.1 (67 reviews) ✓ Verified | 9.1 (238 reviews) | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | 8.9 (225 reviews) | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | 9.1 (147 reviews) | 
| **Video Streaming** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Event Scheduling** | Not enough data | Not enough data | 

#### Software Type

| Feature | 3CX | RingEX | 
|---|---|---|
| **Mobile** | 9.0 (83 reviews) ✓ Verified | 9.0 (249 reviews) | 
| **Browser Application** | 9.3 (46 reviews) ✓ Verified | 9.1 (144 reviews) | 
| **Desktop Application** | 9.2 (44 reviews) ✓ Verified | 9.2 (165 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (13 reviews) | 
| **Decision Making** | Not enough data | 8.5 (13 reviews) | 

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Video Support** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Attendance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Registration Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Breakout Rooms** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto Framing** | Not enough data | Not enough data | 
| **On-Demand Webcasting** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Two Way Audio & Video** | Not enough data | Not enough data | 
| **User Profiles** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **Polls/Voting** | Not enough data | Not enough data | 
| **Event Management** | Not enough data | Not enough data | 
| **Brand Management** | Not enough data | Not enough data | 
| **HD Audio/Video** | Not enough data | Not enough data | 
| **Presentation Tools** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Host Controls** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **RingEX** | 8.8/10 | 266 |

#### Platform

| Feature | 3CX | RingEX | 
|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Feature Not Available | 
| **Mobile Access** | 8.9 (48 reviews) | 9.0 (242 reviews) | 
| **Queue Management** | 9.1 (46 reviews) | 8.7 (226 reviews) | 
| **Call Routing** | 8.8 (49 reviews) | 9.1 (239 reviews) | 
| **Call Back** | 8.9 (47 reviews) | 8.7 (223 reviews) | 
| **IVR** | 9.2 (42 reviews) | 8.5 (215 reviews) | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | 8.8 (222 reviews) | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | 3CX | RingEX | 
|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | 8.8 (226 reviews) | 
| **Performance Evaluation** | 8.7 (47 reviews) | 8.7 (219 reviews) | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (23 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.1 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (23 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Administrative

| Feature | 3CX | RingEX | 
|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | 8.8 (229 reviews) | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | 8.6 (228 reviews) | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Phone Key Input** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Voice Customization** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Pre-recorded Messages** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Multiple Scripts** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | 3CX | RingEX | 
|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | 3CX | RingEX | 
|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | 

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Scheduled Recording** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Audio Capture** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Self-Service Search** | Not enough data | Not enough data | 
| **Natural Language Processing** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Request Assignment** | Not enough data | Not enough data | 
| **Speech-to-Text Analysis** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Customer Service Analytics** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Categorization/Grouping** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 28 |
| **RingEX** | 8.8/10 | 72 |

#### Basic Communication - Cloud PBX

| Feature | 3CX | RingEX | 
|---|---|---|
| **Call Management** | 9.7 (25 reviews) | 9.0 (65 reviews) | 
| **Communication Management** | 8.9 (21 reviews) | 9.0 (64 reviews) | 
| **Scalability** | 9.7 (21 reviews) | 9.1 (59 reviews) | 
| **Integrations** | 8.4 (23 reviews) | 8.3 (61 reviews) | 
| **Mobile Accessibility** | 9.6 (23 reviews) | 9.0 (61 reviews) | 
| **Accessibility** | 9.8 (23 reviews) | 8.8 (58 reviews) | 
| **Contact Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | RingEX | 
|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | 8.7 (55 reviews) | 
| **Analytics and Reporting** | 7.7 (22 reviews) | 8.5 (60 reviews) | 
| **Support and Reliability** | 8.0 (22 reviews) | 8.6 (59 reviews) | 
| **Automated attendant** | 7.1 (22 reviews) | 8.9 (56 reviews) | 
| **Real-Time Analytics** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Virtual Extensions** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 
| **For Cloud Phone Systems** | Not enough data | Not enough data | 
| **Ring Groups** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 281 |
| **RingEX** | 8.7/10 | 672 |

#### Platform Basics - VoIP Providers

| Feature | 3CX | RingEX | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 9.4 (21 reviews) | 8.5 (100 reviews) | 
| **Call Management** | 9.6 (19 reviews) | 8.7 (155 reviews) | 
| **Network monitoring** | 8.4 (19 reviews) | 8.5 (95 reviews) | 
| **Integrations** | 9.0 (19 reviews) | 8.0 (119 reviews) | 
| **Virtual PBX** | 9.1 (19 reviews) | 8.0 (83 reviews) | 
| **SIP trunking services** | 9.3 (19 reviews) | 8.1 (81 reviews) | 
| **Contact Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | 9.7 (5 reviews) | 
| **Fax Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | 8.1 (6 reviews) | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Center Integration** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | 3CX | RingEX | 
|---|---|---|
| **Phone Calls** | 9.5 (194 reviews) ✓ Verified | 9.1 (579 reviews) ✓ Verified | 
| **Video Calls** | 8.4 (134 reviews) ✓ Verified | 8.3 (415 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (133 reviews) ✓ Verified | 8.8 (458 reviews) ✓ Verified | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | 8.2 (369 reviews) ✓ Verified | 
| **Conference Calls** | 8.8 (175 reviews) ✓ Verified | 8.6 (437 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.4 (187 reviews) ✓ Verified | 9.0 (446 reviews) ✓ Verified | 
| **SMS Messaging** | Not enough data | 9.8 (7 reviews) | 
| **Chat/Messaging** | Not enough data | 9.3 (10 reviews) | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | 8.6 (7 reviews) | 
| **SIP Trunking** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | 8.0 (56 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | 8.2 (57 reviews) | 
| **Adaptive Learning** | 6.9 (8 reviews) | 8.0 (54 reviews) | 
| **Proactive Assistance** | 6.9 (8 reviews) | 8.1 (56 reviews) | 

#### Access

| Feature | 3CX | RingEX | 
|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | 8.2 (382 reviews) ✓ Verified | 
| **Browser Extension** | 8.5 (155 reviews) ✓ Verified | 8.4 (397 reviews) ✓ Verified | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | 8.6 (433 reviews) | 

#### Advanced Features

| Feature | 3CX | RingEX | 
|---|---|---|
| **Hold Music** | 8.6 (174 reviews) ✓ Verified | 8.3 (453 reviews) | 
| **Automated Attendants** | 9.0 (162 reviews) ✓ Verified | 8.4 (416 reviews) ✓ Verified | 
| **VOiP Number** | Feature Not Available | 9.0 (482 reviews) ✓ Verified | 

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | 9.6 (8 reviews) | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | 9.0 (5 reviews) | 
| **Real-Time Data** | Not enough data | 9.7 (5 reviews) | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Employee Directory** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | 9.7 (5 reviews) | 
| **Call Recording** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | 9.7 (6 reviews) | 
| **Virtual Call Center** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | 8.3 (5 reviews) | 
| **Reporting & Statistics** | Not enough data | 8.6 (7 reviews) | 
| **CRM** | Not enough data | 7.7 (5 reviews) | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | 8.9 (6 reviews) | 
| **Call Reporting** | Not enough data | 9.3 (5 reviews) | 
| **Call Logging** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | 8.3 (6 reviews) | 
| **Caller ID** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | 8.5 (13 reviews) | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **IVR** | Not enough data | 7.8 (6 reviews) | 
| **API** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | 9.0 (8 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | 8.7 (5 reviews) | 
| **Call Conferencing** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Caller Profiles** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **VoIP Connection** | Not enough data | 7.7 (5 reviews) | 
| **Conferencing** | Not enough data | Not enough data | 
| **Text to Speech** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | 8.1 (6 reviews) | 
| **VoIP** | Not enough data | Not enough data | 
| **Call Queues** | Not enough data | 9.7 (5 reviews) | 
| **Call Screening** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Online Voice Transmission** | Not enough data | Not enough data | 
| **Unified Communications** | Not enough data | 9.5 (7 reviews) | 
| **Voicemail Transcription** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | 3CX | RingEX | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Training

| Feature | 3CX | RingEX | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Coaching Materials** | Not enough data | Not enough data | 
| **Playbook Creation** | Not enough data | Not enough data | 
| **Video Record** | Not enough data | Not enough data | 

#### Feedback

| Feature | 3CX | RingEX | 
|---|---|---|
| **Review** | Not enough data | Not enough data | 
| **Scorecard** | Not enough data | Not enough data | 
| **Coaching Card** | Not enough data | Not enough data | 
| **Leaderboard** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Competition** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Performance Metrics** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Automatic Transcription** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Built-in Course Authoring** | Not enough data | Not enough data | 
| **Learning Paths/Tracks** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Learning Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Onboarding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **RingEX** | 8.8/10 | 84 |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 9.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.3 (5 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | RingEX | 
|---|---|---|
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | 8.7 (57 reviews) ✓ Verified | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | 8.4 (21 reviews) | 

#### Features

| Feature | 3CX | RingEX | 
|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | 8.9 (65 reviews) ✓ Verified | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | 8.6 (56 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | 8.6 (59 reviews) ✓ Verified | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | 8.6 (59 reviews) ✓ Verified | 
| **Conference Transcripts** | Feature Not Available | 8.2 (53 reviews) | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **IVR** | Not enough data | 9.3 (5 reviews) | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Virtual Voicemail** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | 3CX | RingEX | 
|---|---|---|
| **Trend Analysis** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Virtual Backgrounds** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Multi-User Collaboration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to 3CX (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to RingEX (6):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | RingEX | 
|---|---|---|
| **Small-Business** | 36.2% | 58.1% | 
| **Mid-Market** | 55.0% | 34.8% | 
| **Enterprise** | 8.8% | 7.1% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.8%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.7%
- **E-Learning:** 3.5%
- **Insurance:** 3.0%
- **Other:** 51.3%

#### RingEX

- **Computer Software:** 9.4%
- **Insurance:** 5.3%
- **Information Technology and Services:** 5.2%
- **Financial Services:** 5.0%
- **Staffing and Recruiting:** 4.5%
- **Marketing and Advertising:** 4.2%
- **Hospital & Health Care:** 4.2%
- **Real Estate:** 3.4%
- **Construction:** 3.3%
- **Health, Wellness and Fitness:** 3.3%
- **Other:** 52.1%

---
## Alternatives

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3650 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1571 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (638 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4213 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1664 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1422 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56618 reviews)

### Alternatives to RingEX

- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1934 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1571 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3650 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2600 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1422 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (938 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (638 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4213 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1664 reviews)

---
## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### RingEX

- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 2 comments, 1 upvote
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-ringex)