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At a Glance
Market Segments
Mid-Market (56.2% of reviews)
Small-Business (57.2% of reviews)
Entry-Level Pricing
Free 10 Users
$30.00 1 User Per Month
3CX
Star Rating
(515)4.4 out of 5
Market Segments
Mid-Market (56.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansRingEX
Star Rating
(1,256)4.1 out of 5
Market Segments
Small-Business (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both RingEX and 3CX offer strong screen sharing capabilities, RingEX shines with a score of 9.1, as reviewers mention its seamless integration during presentations, making it a preferred choice for small businesses.
- Reviewers mention that 3CX excels in call management with a score of 9.6, highlighting its advanced features like automatic call distribution and IVR, which are particularly beneficial for mid-market companies looking for robust solutions.
- Users on G2 say that 3CX's ease of use is a standout feature, scoring 9.0, with many reviewers appreciating its intuitive interface that simplifies the onboarding process compared to RingEX, which scored 8.6.
- G2 users report that 3CX's mobile accessibility is exceptional, scoring 9.6, allowing users to manage calls and messages effectively on the go, while RingEX also performs well with a score of 9.1 but lacks some of the advanced mobile features.
- Reviewers mention that both products offer quality of support with equal scores of 7.9, but users report that 3CX has a slight edge in response times and helpfulness, making it a more reliable partner for ongoing business needs.
- Users say that RingEX's automated attendants feature, scoring 9.0, is highly praised for its customization options, while 3CX's score of 6.8 indicates room for improvement, with some users expressing a desire for more flexibility in setup.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
3CX
Free Trial is available
RingEX
Free Trial is available
Ratings
Meets Requirements
9.0
342
8.8
1,043
Ease of Use
9.0
349
8.6
1,058
Ease of Setup
8.8
230
8.2
644
Ease of Admin
9.0
219
8.3
564
Quality of Support
8.0
311
8.0
946
Has the product been a good partner in doing business?
8.7
208
8.3
554
Product Direction (% positive)
8.5
344
7.9
1,025
Features by Category
Documents
Not enough data
7.7
156
Not enough data
7.4
150
Not enough data
8.1
158
Agentic AI - Online Fax
Not enough data
8.7
13
Not enough data
8.8
13
Sending
Not enough data
9.1
173
Not enough data
9.1
171
Not enough data
8.9
159
Not enough data
9.2
162
Not enough data
8.9
165
Not enough data
9.1
166
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Channels
9.3
124
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
94
|
Verified
Not enough data
7.3
68
Not enough data
Feature Not Available
Not enough data
Generative AI
6.9
24
Not enough data
Functions
8.9
179
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
8.9
181
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
94
Not enough data
9.1
117
Not enough data
8.7
98
Not enough data
8.5
95
|
Verified
Not enough data
Agentic AI - Contact Center
6.4
14
Not enough data
6.8
14
Not enough data
7.1
13
Not enough data
7.2
13
Not enough data
Administrative
8.2
150
|
Verified
Not enough data
9.0
177
|
Verified
Not enough data
8.5
183
|
Verified
Not enough data
9.0
115
Not enough data
8.3
104
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
9.1
256
9.1
38
|
Verified
9.1
144
9.0
34
8.7
119
9.2
39
|
Verified
8.9
142
8.6
35
|
Verified
9.1
125
Meeting Coordination
8.4
72
|
Verified
8.8
245
9.1
68
|
Verified
9.1
238
9.2
70
|
Verified
8.9
226
8.9
42
|
Verified
9.1
148
Software Type
9.0
83
|
Verified
9.0
245
9.3
46
|
Verified
9.1
146
9.2
43
|
Verified
9.2
162
Agentic AI - Video Conferencing
Not enough data
8.6
16
Not enough data
8.8
15
Not enough data
8.7
15
Platform
7.7
41
8.2
204
8.9
49
9.0
237
9.1
47
8.7
222
8.9
50
9.1
232
9.0
48
8.7
221
9.2
43
8.6
213
9.1
47
8.8
220
Generative AI
7.0
15
Feature Not Available
Workforce Management
9.2
49
8.8
221
8.7
48
8.6
215
Call Center Infrastructure (CCI)
Not enough data
9.0
24
Not enough data
9.0
24
Not enough data
9.2
24
Not enough data
9.0
24
Administrative
9.1
50
8.8
224
8.6
49
8.7
222
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
22
8.9
57
8.9
22
8.9
56
9.7
22
9.1
55
8.3
22
8.2
54
9.6
22
9.1
56
9.8
22
8.8
55
Advanced Features - Cloud PBX
8.6
21
8.7
52
7.7
22
8.5
54
8.0
22
8.6
53
7.1
22
9.0
54
Platform Basics - VoIP Providers
9.4
20
8.4
91
9.6
20
9.0
97
8.5
20
8.4
88
9.1
20
8.3
90
9.2
20
8.0
85
9.3
20
8.1
83
Basic Communication
9.4
189
|
Verified
9.0
494
|
Verified
8.4
133
|
Verified
8.3
394
|
Verified
8.3
133
|
Verified
8.7
421
|
Verified
8.2
118
|
Verified
8.2
365
|
Verified
8.8
173
|
Verified
8.5
429
|
Verified
9.4
183
|
Verified
9.0
436
|
Verified
Agentic AI - VoIP Providers
6.5
10
8.0
56
8.0
9
8.2
56
7.2
9
8.1
56
7.2
9
8.0
54
Access
8.5
117
|
Verified
8.2
382
|
Verified
8.5
153
|
Verified
8.4
397
|
Verified
8.4
164
|
Verified
8.6
424
Advanced Features
8.5
171
|
Verified
8.3
443
9.0
161
|
Verified
8.4
406
|
Verified
Feature Not Available
9.1
463
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
8.7
51
|
Verified
9.7
24
|
Verified
8.7
53
|
Verified
9.1
23
|
Verified
Feature Not Available
Features
9.5
24
|
Verified
8.8
56
|
Verified
Feature Not Available
8.4
51
|
Verified
8.8
19
|
Verified
8.5
55
|
Verified
9.4
28
|
Verified
8.6
53
|
Verified
8.6
27
|
Verified
8.6
54
|
Verified
Feature Not Available
8.2
51
Categories
Categories
Shared Categories
3CX and RingEX are categorized as UCaaS Platforms, VoIP Providers, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Unique Categories
3CX is categorized as Live Chat and Contact Center
RingEX is categorized as Online Fax and Webinar
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.2%
Hospital & Health Care
5.7%
Telecommunications
5.2%
Education Management
5.0%
Financial Services
4.2%
Other
69.7%
Computer Software
9.8%
Information Technology and Services
5.3%
Insurance
5.0%
Staffing and Recruiting
4.8%
Financial Services
4.8%
Other
70.3%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
did you work on a solution to have sms issue with 3CX ?
1 Comment
TN
Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.
All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
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