# 3CX vs RingEX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingEX excels in providing a seamless communication experience, with users appreciating its ability to consolidate outgoing calls, video meetings, and internal communication into one platform. This integration helps eliminate the need for multiple apps, making it a favorite for those who value convenience.
- **Users say** that 3CX stands out for its ability to transform outdated phone systems into modern, cloud-ready solutions. Reviewers highlight its seamless call handling from various devices, which is particularly beneficial for businesses with remote or traveling employees.
- **According to verified reviews** , RingEX receives high marks for its customer support, with users noting the platform's responsive tech support as a significant advantage. This level of support is crucial for businesses that rely on consistent communication tools.
- **Reviewers mention** that while 3CX is easy to set up, it requires completion of training certifications for optimal use. This can be a barrier for some users who prefer a more straightforward onboarding process, unlike RingEX, which is praised for its intuitive setup.
- **G2 reviewers highlight** that RingEX's features, such as video conferencing and screen sharing, are particularly well-received, with users noting the platform's effectiveness in facilitating regular team meetings and collaboration without the hassle of switching between different tools.
- **Users report** that 3CX offers a free entry-level price, making it an attractive option for small to mid-sized businesses looking to minimize costs. However, some users feel that this may come at the expense of advanced features that RingEX provides, which are often seen as more robust for growing businesses.



| | 3CX | RingEX | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 547 | 1,371 | 
| **Largest Market Segment** | Mid-Market (54.9% of reviews) | Small-Business (58.2% of reviews) | 
| **Entry Level Price** | Free 10 Users | $30.00 1 User Per Month | 

---
## Top Pros & Cons

### 3CX

Pros:
- Ease of Use (44 reviews)
- Reliability (31 reviews)

Cons:
- Complex Processes (11 reviews)
- Difficult Configuration (10 reviews)

### RingEX

Pros:
- Ease of Use (195 reviews)
- Customer Support (124 reviews)

Cons:
- Customer Service (49 reviews)
- Complex Processes (44 reviews)

---
## Ratings Comparison
| Rating | 3CX | RingEX | 
|---|---|---|
  | **Meets Requirements** | 8.9 (365 reviews) | 8.8 (1121 reviews) | 
  | **Ease of Use** | 9.0 (373 reviews) | 8.6 (1137 reviews) | 
  | **Ease of Setup** | 8.8 (253 reviews) | 8.2 (719 reviews) | 
  | **Ease of Admin** | 9.0 (236 reviews) | 8.3 (639 reviews) | 
  | **Quality of Support** | 7.9 (332 reviews) | 8.0 (1023 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (226 reviews) | 8.3 (627 reviews) | 
  | **Product Direction (% positive)** | 8.4 (365 reviews) | 7.9 (1094 reviews) | 

---
## Pricing

### 3CX

#### Entry-Level Pricing

Plan: 3CX SMB

Price: Free 10 Users

Description: Free for up to 10 users.

Key Features:
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams

[Browse all 3 editions](https://www.g2.com/products/3cx/pricing)

#### Free Trial

Yes

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | 8.7/10 | 183 |

#### Documents

| Feature | 3CX | RingEX | 
|---|---|---|
| **Editing** | Not enough data | Feature Not Available | 
| **Document Signature ** | Not enough data | 7.3 (149 reviews) | 
| **Storage** | Not enough data | 8.1 (157 reviews) | 

#### Agentic AI - Online Fax

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (11 reviews) | 

#### Sending

| Feature | 3CX | RingEX | 
|---|---|---|
| **Fax Number** | Not enough data | 9.1 (173 reviews) | 
| **Existing Numbers** | Not enough data | 9.1 (170 reviews) | 
| **Cross-Platform Sending** | Not enough data | 8.9 (158 reviews) | 
| **Unlimited Sending** | Not enough data | 9.2 (161 reviews) | 
| **Contact Management** | Not enough data | 8.9 (165 reviews) | 
| **Alerts** | Not enough data | 9.1 (165 reviews) | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | 8.3/10 | 106 |

#### Host Tools

| Feature | 3CX | RingEX | 
|---|---|---|
| **Branding** | Not enough data | 8.5 (76 reviews) | 
| **Role-based Access** | Not enough data | 8.7 (81 reviews) | 
| **Recording** | Not enough data | 9.0 (91 reviews) | 

#### Attendee Tools

| Feature | 3CX | RingEX | 
|---|---|---|
| **Registration** | Not enough data | 8.7 (85 reviews) | 
| **Attendee Live Chat** | Not enough data | 8.9 (85 reviews) | 
| **Polls and Surveys** | Not enough data | 8.1 (68 reviews) | 

#### Post-Event Tools

| Feature | 3CX | RingEX | 
|---|---|---|
| **Event Analytics** | Not enough data | 8.5 (65 reviews) | 
| **Attendee Reports** | Not enough data | 8.3 (68 reviews) | 

#### Integrations

| Feature | 3CX | RingEX | 
|---|---|---|
| **Social Media Integration** | Not enough data | 8.1 (59 reviews) | 
| **Software Integrations** | Not enough data | 8.3 (66 reviews) | 

#### Agentic AI - Webinar

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Call Analytics

| Feature | 3CX | RingEX | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | 3CX | RingEX | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Quality Assurance

| Feature | 3CX | RingEX | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | 3CX | RingEX | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | 3CX | RingEX | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.2/10 | 303 |
| **RingEX** | N/A | N/A |

#### Channels

| Feature | 3CX | RingEX | 
|---|---|---|
| **Voice** | 9.4 (142 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | 8.6 (94 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.3 (71 reviews) | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (23 reviews) | Not enough data | 

#### Functions

| Feature | 3CX | RingEX | 
|---|---|---|
| **Session Routing** | 8.9 (181 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.9 (185 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.9 (184 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | 8.2 (93 reviews) | Not enough data | 
| **IVR** | 9.1 (117 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.8 (98 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (95 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 6.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (18 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (12 reviews) | Not enough data | 

#### Administrative

| Feature | 3CX | RingEX | 
|---|---|---|
| **Session Summary Notes** | 8.3 (149 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 9.0 (179 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.4 (185 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.0 (114 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.3 (103 reviews) ✓ Verified | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.0/10 | 144 |
| **RingEX** | 8.9/10 | 300 |

#### Collaboration Tools

| Feature | 3CX | RingEX | 
|---|---|---|
| **Screen Sharing** | 8.8 (68 reviews) ✓ Verified | 9.1 (254 reviews) | 
| **Presentations** | 9.1 (37 reviews) ✓ Verified | 9.1 (141 reviews) | 
| **Whiteboarding** | 9.0 (33 reviews) | 8.6 (116 reviews) | 
| **Live Chat** | 9.2 (38 reviews) ✓ Verified | 8.9 (140 reviews) | 
| **Hand Raising** | 8.5 (34 reviews) ✓ Verified | 9.1 (122 reviews) | 

#### Meeting Coordination

| Feature | 3CX | RingEX | 
|---|---|---|
| **Scheduling** | 8.4 (71 reviews) ✓ Verified | 8.8 (243 reviews) | 
| **Recording** | 9.1 (67 reviews) ✓ Verified | 9.1 (235 reviews) | 
| **Participant Permissions** | 9.2 (69 reviews) ✓ Verified | 8.9 (223 reviews) | 
| **One-Click Join** | 8.9 (41 reviews) ✓ Verified | 9.0 (145 reviews) | 

#### Software Type

| Feature | 3CX | RingEX | 
|---|---|---|
| **Mobile** | 9.0 (82 reviews) ✓ Verified | 9.0 (245 reviews) | 
| **Browser Application** | 9.3 (45 reviews) ✓ Verified | 9.0 (143 reviews) | 
| **Desktop Application** | 9.2 (43 reviews) ✓ Verified | 9.2 (161 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (12 reviews) | 
| **Decision Making** | Not enough data | 8.3 (12 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 54 |
| **RingEX** | 8.8/10 | 257 |

#### Platform

| Feature | 3CX | RingEX | 
|---|---|---|
| **Omnichannel** | 7.7 (40 reviews) | Feature Not Available | 
| **Mobile Access** | 8.9 (48 reviews) | 9.0 (238 reviews) | 
| **Queue Management** | 9.1 (46 reviews) | 8.7 (224 reviews) | 
| **Call Routing** | 8.8 (49 reviews) | 9.1 (234 reviews) | 
| **Call Back** | 8.9 (47 reviews) | 8.7 (220 reviews) | 
| **IVR** | 9.2 (42 reviews) | 8.5 (213 reviews) | 
| **Automatic Call Distribution** | 9.1 (46 reviews) | 8.7 (219 reviews) | 

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text-to-Speech** | 6.8 (14 reviews) | Feature Not Available | 

#### Workforce Management

| Feature | 3CX | RingEX | 
|---|---|---|
| **Call Monitoring** | 9.2 (48 reviews) | 8.8 (222 reviews) | 
| **Performance Evaluation** | 8.7 (47 reviews) | 8.6 (216 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.1 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (22 reviews) | 

#### Administrative

| Feature | 3CX | RingEX | 
|---|---|---|
| **Call Recording** | 9.1 (49 reviews) | 8.8 (226 reviews) | 
| **Reporting & Dashboards** | 8.5 (48 reviews) | 8.6 (224 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 57 |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text Generation** | 6.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.4 (9 reviews) | Not enough data | 

#### Communication

| Feature | 3CX | RingEX | 
|---|---|---|
| **Pop-up Chat** | 9.3 (37 reviews) | Not enough data | 
| **Notifications** | 9.3 (38 reviews) | Not enough data | 
| **Targeted Emails** | Feature Not Available | Not enough data | 
| **In-App Messaging** | 9.3 (37 reviews) | Not enough data | 
| **Co-Browsing** | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | 3CX | RingEX | 
|---|---|---|
| **Customization ** | 8.9 (43 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (37 reviews) | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | 
| **Knowledge Base** | Feature Not Available | Not enough data | 
| **Team Inbox ** | 8.9 (36 reviews) | Not enough data | 
| **Customer Profiles** | 9.0 (34 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.7/10 | 27 |
| **RingEX** | 8.8/10 | 65 |

#### Basic Communication - Cloud PBX

| Feature | 3CX | RingEX | 
|---|---|---|
| **Call Management** | 9.7 (24 reviews) | 8.9 (60 reviews) | 
| **Communication Management** | 8.9 (21 reviews) | 8.9 (58 reviews) | 
| **Scalability** | 9.7 (21 reviews) | 9.1 (56 reviews) | 
| **Integrations** | 8.3 (22 reviews) | 8.2 (57 reviews) | 
| **Mobile Accessibility** | 9.6 (23 reviews) | 9.1 (58 reviews) | 
| **Accessibility** | 9.8 (23 reviews) | 8.8 (55 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | 3CX | RingEX | 
|---|---|---|
| **Security and Compliance** | 8.5 (20 reviews) | 8.7 (52 reviews) | 
| **Analytics and Reporting** | 7.6 (21 reviews) | 8.5 (56 reviews) | 
| **Support and Reliability** | 8.0 (22 reviews) | 8.6 (54 reviews) | 
| **Automated attendant** | 7.0 (21 reviews) | 8.9 (54 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 8.5/10 | 280 |
| **RingEX** | 8.4/10 | 585 |

#### Platform Basics - VoIP Providers

| Feature | 3CX | RingEX | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 9.3 (20 reviews) | 8.5 (96 reviews) | 
| **Call Management** | 9.6 (19 reviews) | 8.7 (122 reviews) | 
| **Network monitoring** | 8.4 (19 reviews) | 8.4 (89 reviews) | 
| **Integrations** | 9.0 (19 reviews) | 8.0 (106 reviews) | 
| **Virtual PBX** | 9.1 (19 reviews) | 8.0 (82 reviews) | 
| **SIP trunking services** | 9.3 (19 reviews) | 8.1 (80 reviews) | 

#### Basic Communication

| Feature | 3CX | RingEX | 
|---|---|---|
| **Phone Calls** | 9.5 (193 reviews) ✓ Verified | 9.1 (539 reviews) ✓ Verified | 
| **Video Calls** | 8.4 (133 reviews) ✓ Verified | 8.3 (399 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (132 reviews) ✓ Verified | 8.7 (437 reviews) ✓ Verified | 
| **Screen Sharing** | 8.2 (118 reviews) ✓ Verified | 8.2 (362 reviews) ✓ Verified | 
| **Conference Calls** | 8.8 (174 reviews) ✓ Verified | 8.6 (429 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.4 (186 reviews) ✓ Verified | 9.0 (439 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | 7.9 (52 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | 8.1 (54 reviews) | 
| **Adaptive Learning** | 6.9 (8 reviews) | 8.0 (52 reviews) | 
| **Proactive Assistance** | 6.9 (8 reviews) | 8.0 (51 reviews) | 

#### Access

| Feature | 3CX | RingEX | 
|---|---|---|
| **Software Pairing** | 8.4 (117 reviews) ✓ Verified | 8.2 (380 reviews) ✓ Verified | 
| **Browser Extension** | 8.5 (154 reviews) ✓ Verified | 8.4 (394 reviews) ✓ Verified | 
| **Individual Download** | 8.4 (164 reviews) ✓ Verified | 8.6 (426 reviews) | 

#### Advanced Features

| Feature | 3CX | RingEX | 
|---|---|---|
| **Hold Music** | 8.5 (173 reviews) ✓ Verified | 8.3 (447 reviews) | 
| **Automated Attendants** | 9.0 (161 reviews) ✓ Verified | 8.4 (407 reviews) ✓ Verified | 
| **VOiP Number** | Feature Not Available | 9.0 (473 reviews) ✓ Verified | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **3CX** | N/A | N/A |
| **RingEX** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | 3CX | RingEX | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | 3CX | RingEX | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Coaching Materials** | Not enough data | Not enough data | 
| **Playbook Creation** | Not enough data | Not enough data | 
| **Video Record** | Not enough data | Not enough data | 

#### Feedback

| Feature | 3CX | RingEX | 
|---|---|---|
| **Review** | Not enough data | Not enough data | 
| **Scorecard** | Not enough data | Not enough data | 
| **Coaching Card** | Not enough data | Not enough data | 
| **Leaderboard** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Competition** | Not enough data | Not enough data | 

#### Generative AI

| Feature | 3CX | RingEX | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **3CX** | 9.2/10 | 74 |
| **RingEX** | 8.5/10 | 72 |

#### Agentic AI - UCaaS Platforms

| Feature | 3CX | RingEX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | 3CX | RingEX | 
|---|---|---|
| **Native VoIP** | 9.7 (24 reviews) ✓ Verified | 8.7 (53 reviews) ✓ Verified | 
| **CCaaS Option** | 9.0 (22 reviews) ✓ Verified | 8.2 (18 reviews) | 

#### Features

| Feature | 3CX | RingEX | 
|---|---|---|
| **Voicemail to Email** | 9.4 (24 reviews) ✓ Verified | 8.9 (58 reviews) ✓ Verified | 
| **File Sharing** | 8.7 (18 reviews) ✓ Verified | 8.6 (53 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.4 (28 reviews) ✓ Verified | 8.5 (52 reviews) ✓ Verified | 
| **Video Conferencing** | 8.6 (27 reviews) ✓ Verified | 8.6 (53 reviews) ✓ Verified | 
| **Conference Transcripts** | Feature Not Available | 8.2 (49 reviews) | 

---
## Categories
**Shared Categories (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to 3CX (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to RingEX (6):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | 3CX | RingEX | 
|---|---|---|
| **Small-Business** | 36.2% | 58.2% | 
| **Mid-Market** | 54.9% | 35.1% | 
| **Enterprise** | 8.9% | 6.7% | 

### By Industry

#### 3CX

- **Information Technology and Services:** 10.4%
- **Hospital & Health Care:** 5.4%
- **Education Management:** 5.2%
- **Telecommunications:** 4.9%
- **Construction:** 4.2%
- **Computer Software:** 4.0%
- **Financial Services:** 4.0%
- **Computer & Network Security:** 3.8%
- **E-Learning:** 3.5%
- **Insurance:** 3.1%
- **Other:** 51.5%

#### RingEX

- **Computer Software:** 9.3%
- **Information Technology and Services:** 5.2%
- **Insurance:** 5.2%
- **Financial Services:** 4.8%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.3%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.5%
- **Health, Wellness and Fitness:** 3.4%
- **Construction:** 3.4%
- **Other:** 52.0%

---
## Alternatives

### Alternatives to 3CX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1589 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) — 4.8/5 stars (81 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to RingEX

- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56415 reviews)

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## Top Discussions

### 3CX

- Title: [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) — 2 comments, 1 upvote
  > **Top comment:** "In order to do this there are 2 things you need to do:
1) Make sure you are using either the 3CX WebClient or 3CX Desktop App to make calls
2) Use either..."
- Title: [Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.](https://www.g2.com/discussions/25993-getting-stun-setup-for-remote-employees-has-been-a-challenge-during-this-covid-19-pandemic) — 2 comments, 1 upvote
  > **Top comment:** "Hello Tim,

Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for..."
- Title: [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Business communication system primarily used for VoIP Phone System"
- Title: [Arabic Support !?](https://www.g2.com/discussions/arabic-support) — 1 comment, 1 upvote
  > **Top comment:** "I am not sure if they support in arabic language but the language has issues in 3cx as it is written from right to left."
- Title: [Teams integration](https://www.g2.com/discussions/34346-teams-integration) — 1 comment, 1 upvote
  > **Top comment:** "www.ring2teams.com/3cx

Let me know if you would like a free trial 

luke@exceltelecom.co.uk"

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/3cx-vs-ringex)