--- title: 3CX Reviews meta_title: '3CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 547 reviews by the users' company size, role or industry to find out how 3CX works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 547 scale: '5' date_modified: '2026-08-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 3CX Reviews **Vendor:** 3CX **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 547 ## About 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. ## 3CX Pros & Cons **What users like:** - Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices. (42 reviews) - Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed. (31 reviews) - Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices. (23 reviews) - Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity. (22 reviews) - Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs. (21 reviews) - Users value the **seamless integrations** of 3CX, enhancing communication and flexibility across various platforms. (20 reviews) - Intuitive (18 reviews) - User Interface (18 reviews) - Easy Communication (17 reviews) - Users praise the **easy-to-use admin interface** of 3CX, making VoIP setup and management straightforward and efficient. (17 reviews) **What users dislike:** - Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support. (11 reviews) - Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks. (10 reviews) - Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively. (10 reviews) - Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX. (10 reviews) - Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations. (9 reviews) - Users express frustration with **poor customer support** , feeling it's difficult to get help with their inquiries and issues. (9 reviews) - Difficult Setup (8 reviews) - Users find the **high cost** of 3CX challenging, especially for non-profits and with yearly price increases. (8 reviews) - Customer Service (7 reviews) - Difficult Settings Management (7 reviews) ## 3CX Reviews ### 1. Constant Changes and Costly Support **Rating:** 0.5/5.0 stars **Reviewed by:** Anthony G. | Directeur, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2026 **What do you like best about 3CX?** I like the 3CX GUI interface, it is nice, accessible, and understandable. **What do you dislike about 3CX?** They change prices and features every 5 minutes, which is unbearable. Support is also an issue; previously, we had access to support for free, but now everything is paid. The management of 3CX is pathetic with the removal of perpetual licenses. Prices are constantly increasing and features change arbitrarily. Our operator is no longer on the list of certified operators, which complicates things. **What problems is 3CX solving and how is that benefiting you?** Its GUI interface is accessible and understandable. **Official Response from Monika R:** > Hi Anthony. Thanks for the feedback. We understand your frustration, but just to clarify a few things: Pricing: We don’t change prices “every 5 minutes.” Like any tech company, we review pricing periodically to align with our long-term strategy. Adjustments are not arbitrary, and we aim to keep 3CX cost-effective, especially when you compare features vs. cost with other PBXs in the market. Support: Free support is still available for certified 3CX Partners. For end customers, support is typically provided through the partner who manages the system. This structure helps us scale and provide more localized service. Licensing: The move away from perpetual licenses happened some time ago. Subscription licensing is now the standard and it allows for faster innovation, regular updates and better security. Certified Operators: We maintain a list of supported SIP trunk providers to ensure full compatibility. If your provider is no longer certified, our global partner network can often help you work through this or recommend an alternative. We respect that this might not align with your preferences, but we don’t believe the changes are as extreme as described. 3CX remains one of the most feature-rich and affordable solutions in its class. ### 2. After 10 years I threw in the towel and left **Rating:** 0.5/5.0 stars **Reviewed by:** Matt S. | Systems Administrator / Accountant, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about 3CX?** New features each year. Has a good address book and integration with smart phones. I liked being able to use older desktop phones that the users were familiar with. It didn't drop support for those phones and force me to buy new models. **What do you dislike about 3CX?** The pricing continued to increase each year. I started at $150 a year then it grew to over $700. My perpetual license was switched without notice to a required subscription license. Support said I was supposed to read a forum post. I could never get the share screen feature to work in the web meetings. Seemed to be firewall issues on either end. **What problems is 3CX solving and how is that benefiting you?** Modern day always updated phone system running in the cloud with integrated address book. **Official Response from Monika R:** > Hello Matt, thanks for sharing your feedback. We're pleased to hear you found value in the features, smartphone integration, and hardware support over the years. We understand your concerns regarding licensing changes and support processes - it's noted. If you have decided to move away from 3CX, we wish you all the best with your new solution. ### 3. I have been installing 3cx for clients for over 5 years now. Support is terrible **Rating:** 1.0/5.0 stars **Reviewed by:** Randy B. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about 3CX?** The Admin panel and provisioning support devices is excellent, phone app is pretty good overall **What do you dislike about 3CX?** Support, or non-existent. I have the 'paid support' but have never had 3cx support services solve a single problem in 5 years of using the system **What problems is 3CX solving and how is that benefiting you?** replacing legacy phones systems and indroducing a web based call solution along with SMS **Official Response from Constantinos Leventis:** > Hi Randy, thanks for taking the time to share your feedback. We're sorry to hear about the issues you've had with the support service. We're investigating the matter right now with our teams so we can address your concerns. Thank you for your patience and understanding. ### 4. Do not waste your time or your team's time with this software.... **Rating:** 0.5/5.0 stars **Reviewed by:** Kristin M. | Sales Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about 3CX?** I can say that it is nice to be able to chat as well as see everyone inside of your organization. **What do you dislike about 3CX?** Constantly having to provision the application.... Can't count calls unless it is done manually. Phone numbers have to be input manually as well. It's is just a highly unproductive tool... **What problems is 3CX solving and how is that benefiting you?** NONE. Not one single issue is SOLVED. Only problems are CREATED by the use of this "solution". I would 100% decline a position no matter the benefits if I had to use 3CX again. **Official Response from Vanesha Tiffany Pillay:** > Hi Kristin, We are sorry to hear you had problems! Please visit the 3CX Forum if you need any assistance https://www.3cx.com/community/. It's an excellent place to find support from customers, resellers, enthusiasts, and team members. ### 5. Honestly, pretty terrible system. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about 3CX?** Their Click-To-Call system picks up almost any type of number (doesn't have to be a correct phone number) from anywhere on your screen and allows you to call it, saving you time. **What do you dislike about 3CX?** 1) Terrible call quality. The amount of times the call has dropped or the other party can't hear me is waaaay too high for this to be considered a reliable calling system. 2) Customer Support? I can't report quality issues for a particular call for them to see what's wrong. 3) No note-taking option. You can not take notes during the call or after the call through 3CX. You have to go into your CRM and manually find the call and input notes. 4) No ability to select from a drop-down menu the outcome of a call. 5) If you want to listen to a recording you have to request access from your admin. The admin will go through the database, find the recording, download it, and then send it to you. Other systems have the recording below the call, available at your fingertips. Do I really need to go on? The call quality is bad, the note-taking aspect is non-existent and the list goes on. This is NOT a software for sales teams. **What problems is 3CX solving and how is that benefiting you?** None. 3CX creates more problems and takes up our time with manual data entry, dropped calls requiring extra phone calls etc. It's not a coincidence that every company I've worked for that had 3CX either replaced it or is in the process of replacing it. **Official Response from Constantinos Leventis:** > Hi there. We are so sorry to hear that you haven't been completely satisfied with 3CX. To respond to the points you have put forward, please see each point below: 1) Call quality is something that can be affected by many things, including the Audio Codecs used, Internet connection speeds, WiFi coverage, SIP Trunk provider, network equipment, aside of course from the PBX. 2) In continuation of the first comment, in most cases our Support Team can ask for specific troubleshooting files to pinpoint the exact cause of the issue, or at best, offer you guidance on what actions you could do to improve it. It is worth noting that with 3CX V18, we have made quite a few improvements on the Audio Quality aspects, so we would love to see you have another go at it! 3) 3CX does feature CRM integration in which the callers information will automatically be opened when you answer the incoming call. 3CX also features Call Journaling, which is the function where every call to/from your CRM contact is logged in your CRM automatically by 3CX. While 3CX does not prompt you with a message box once the call is ended to add notes, having the CRM page of your customer already opened, along with the automatic Call Journaling, does give you the ability to add the note directly into the CRM with just 1-2 clicks in most CRMs. 4) 3CX does not have this feature built into itself, but coupled with the CRM Call Journaling functionality, "call outcome" could be a field in your CRM. This way, the "call outcome" becomes more relative, as it is accompanied by your call notes and customer information. 5) This must have been an oversight of your Admin. 3CX does offer the ability for each extension to view/hear their own recordings. This can be enabled on a per-extension basis and each user can have easy access to them using any of the 3CX Apps. Hope this helps. ### 6. My personal recommendation, if this is not for home use, stay away **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about 3CX?** Its based on Windows and the UI is not bad. We also didnt have problems using the PBX itself. **What do you dislike about 3CX?** Non-existent customer service. We cant activate our license key and 3cx "customer service" asks for 75 EURO to solve it. We had same issue last year and after paying 75 EUR they simply sent an email saying uninstall and reinstall. If what you want from your phone system is drama, then 3cx is your choice. **Recommendations to others considering 3CX:** Stay away if you dont want drama. **What problems is 3CX solving and how is that benefiting you?** None 3cx has been creating the problems **Official Response from Constantinos Leventis:** > Sorry to hear that your experience hasn't been as per the standards we strive to provide, but we'd love to help. Could you please contact our customer support so that we can address your concerns right away? ### 7. Dissatisfied **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2020 **What do you like best about 3CX?** Not a fan. Too many outages and lost business opportunities. **What do you dislike about 3CX?** Mobile App crashed constantly. Experienced 8 outages in 3 months, not a suitable solution for call center or 24x7 environment **Recommendations to others considering 3CX:** Do your homework, consider who the resale partner is and how technical they are. 3CX is not friendly to deal with directly, you will be required to work through a partner for break/fix. Expect outages to be resolved with no communication or RCA. **What problems is 3CX solving and how is that benefiting you?** We have moved on from 3CX. The platform was not reliable or resilient. ### 8. 3CX keeps putting out patches that break my configs **Rating:** 1.0/5.0 stars **Reviewed by:** Deb M. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about 3CX?** It works once it is set up properly until they push a patch which breaks everything. **What do you dislike about 3CX?** The fact their patches break everything. **Recommendations to others considering 3CX:** Unless you have a resident tech or engineer, this box is pretty difficult to use and keep stable. **What problems is 3CX solving and how is that benefiting you?** On site PBX/ ## 3CX Discussions - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote - [Arabic Support !?](https://www.g2.com/discussions/arabic-support) - 1 comment, 1 upvote - [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) - 2 comments, 1 upvote - [Teams integration](https://www.g2.com/discussions/34346-teams-integration) - 1 comment, 1 upvote - [Turkish language support](https://www.g2.com/discussions/34274-turkish-language-support) - 1 comment, 1 upvote - [View 3CX pricing details and edition comparison](https://www.g2.com/products/3cx/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A09%3A24+-0500&secure%5Bsession_id%5D=2af2bef6-b1c1-47a0-8225-0994826e4b0e&secure%5Btoken%5D=0376d4ed035965937d22e8493f473d251facf7e74f77d1bf71d19ba269840b0d&format=llm_user) ## 3CX Integrations - [1CRM](https://www.g2.com/products/1crm/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AMS](https://www.g2.com/products/ams-ams/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Cargas Energy](https://www.g2.com/products/cargas-energy/reviews) - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [Dynamics 365 Marketing](https://www.g2.com/products/dynamics-365-marketing/reviews) - [Fidelio ERP](https://www.g2.com/products/fidelio-erp/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [Freshworks](https://www.g2.com/products/freshworks/reviews) - [Google BigQuery Data Transfer Service](https://www.g2.com/products/google-bigquery-data-transfer-service/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jetpack](https://www.g2.com/products/jetpack-jetpack/reviews) - [Kommo](https://www.g2.com/products/kommo/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MongoDB](https://www.g2.com/products/mongodb/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## 3CX Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Live Chat - Mobile SMS **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Communication** - Pop-up Chat - Notifications - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups ** Internal Use** - Customization - Conversation Archiving - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Advanced Features** - Hold Music - Automated Attendants **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top 3CX Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,389 reviews)